# Page 4 | BuildOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is BuildOps the right Field Service Management solution for you? Explore 177 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194155/BuildOps/reviews --- BuildOps 4.4 (177) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Page 4 - Reviews of BuildOps ## Showing most helpful reviews Showing 76-100 of 177 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Janet R. Controller Construction Used the software for: Less than 6 months ### "Build Ops is number 1" December 15, 2023 5.0 Best software that I have used. As the upgrades continue it is going to get better and better Pros The ease of following a job from beginning to end in a professional manner Cons Service agreement set up does not flow. It is hard for the techs to get the information that they need. Switched from [EJM Construction](https://www.capterra.com/p/163150/EJM-Construction/) Our system was updated and to many manual steps Review Source ML Marianne L. Office Manager Construction Used the software for: 1-2 years ### "BuildOps makes worklife so much better!" May 9, 2023 4.0 From the start of learning our team was trained in person and over the phone for weeks/months after. The training is wonderful. When ever we needed help trainers took time to show us step by step how to work the system or if there were any issues they were just a phone call away. Pros is a very easy product to use. I like being able to pull reports when needed for budgets. The quote to job to visits has a nice flow. The system allows us to go back in forth within each very easily. Time management to each job is great. At any time we can pull a job to see which crew members and how much time was spent on that job. Job costing is very clear as well. Cons I want to be able to change the colors to indicate different types or jobs/workorders. Same with the drop down from the jobs tab. It would be easier to see looking for certain types of jobs/workorders. Review Source VR Verified Reviewer Virtual Assistant Industrial Automation Used the software for: 6-12 months ### "Ease of usage and very responsive support team." November 28, 2023 5.0 I've been using mainly to consolidate our field reports and it was easy to do. The step by step guides are easy to follow. You can easily get a hang f working around the system itself. There are also channels where you can get information you need like their support centers, email updates and the communities. Pros It is very easy to use, straightforward and there almost 0 lag when it comes to task processing. Also I like their support center - the techs are very responsive and helpful. Cons Maybe the issues reported from Mobile App users. Have not experienced it yet but with my experience I can't think of any cons at the moment. Review Source MM Melissa M. Office Manager Construction Used the software for: 6-12 months ### "PVFP Review" May 22, 2024 4.0 We are very happy with the support we receive from the staff. They have have been extremely helpful. Pros I like the one stop shop convenience. I also like that I am able to bill immediately after a task is completed and not have to wait for the forms to make it to the office. Cons The only con I have is that our waivers are not fillable from invoicing. Alternatives considered [ON!Track](https://www.capterra.com/p/163550/ON-Track-Asset-Management/) Reason for choosing BuildOps is able to sync with Quickbooks. Review Source TC Tom C. Owner Facilities Services Used the software for: Less than 6 months ### "Build-Ops Impressed me from the beginning, then it failed miserably." May 11, 2023 4.0 Full Disclosure: After posting this review, Build-ops contacted me. There is a new management team and they apologized for our experience and immediately refunded the original deposit from May 2022. Overall I was very disappointed after spending 4 months searching for the "right" software then another 4 weeks trying to implement build-ops. Ultimately we walked away and never went live with the software. The constant need for workarounds of their software when I was "sold" on the idea of CUSTOMIZATION. This software was designed for a very specific industry and a very specific client and I would guess that company did not purchase it and the developer is marketing it as a customizable service software solution. Maybe there are companies that are fine with very expensive non customizable software. But when your quote template look like it came from a high school business class and the customer CANNOT modify it, what are we actually paying for? There are no custom forms, its a single column list of text, checkboxes etcc..So you would think after expressing all this the implementation manager would get some help.. no, they let him squirm and struggle.. I'm glad we walked away, Pros The software with everything including a high price tag!? Build op certainly is powerful enough to propel a 5 person company to a 500 person company with ease. Boatloads of configurable options, custom forms and reports with scheduling options to directly convert results to a work order. The software lets you use a global search box, has equipment/asset tracking and OCR which may or may not work for you. The heart of this software is the customer "service agreement" portal, setting up recurring services, tracking estimates, PO's and work orders, utilizing the "price book" and handling renewal associated with the agreement Cons Customer facility/site cannot be renamed without losing their history. Quote template is NOT customizable. Reporting is fancy pie charts and bar graphs with useless information. Has no real data, like how many customer have not performed a service in the last 12 months??The mobile app is so limited in its functionality, unless you like a one and done type jobs. Even an admin user has about 5 options for usage. Scheduling jobs isis cumbersome with many steps that cannot be undone if accidently categorized. The software REQUIRES a technician is assigned to anything that goes on the schedule. I have customers that schedule their services for the entire year, So in January I need to assign a tech to a job 12 months away. This makes no sense. Now you can create a job and mark it to be completed without assigning a tech, but it will never show on the calendar, it shows in a "job box" with all the other 500 things I need to do every day. The quote template CANNOT be customized. The software does not utilize a global quote template, however it can be copied/cloned and renamed with the new customer. So every quote you make needs to be made from scratch. Forms are generic and cannot be modified. During implementation we had to use constant workarounds to get the software to function. Alternatives considered [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[ReachOut Suite](https://www.capterra.com/p/144620/ReachOut-Suite/)[ThermoGrid](https://www.capterra.com/p/156796/ThermoGRID/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Workiz](https://www.capterra.com/p/147525/Workiz/) Reason for choosing BuildOps I looked at over a dozen service software solutions, I cant even put them all into the above box. The sales team really pushed the idea of flexibility and customization but the reality is not even hardly. This software has a place somewhere and for some companies but certainly not ours. Do your homework, choose wisely, and if it feels like a chore, move on and find another product. Review Source Response from BuildOps May 17, 2023 Thank you for bringing this to our attention. We value our customers, past & present, and work hard to continually improve the customer experience. We appreciate the opportunity to make things right by refunding your deposit and updating the product features mentioned in your review. Bottom line, we apologize for the frustration during the implementation process. Customization was a crucial aspect for you and we fell short of your expectations. Your feedback regarding the quote template and forms has been flagged, and we will absolutely improve both features. We hear you when it comes to reporting, mobile app, and job scheduling. We're happy to report that many of these requests have been addressed in our weekly feature releases and it won't stop there. Nonetheless, your review is a reminder to remain committed to delivering a truly exceptional experience. We hope you find a great software that fits your needs. And in the future, we would love a shot at earning back your business. JB Justin B. Cost Accountant Construction Used the software for: 6-12 months ### "Implementing from Start to Finish" July 27, 2023 4.0 In the almost a year we have been using we have seen the time savings continually improve. When we first started using it we were constantly upset with things it didn't do or wishing we went with another software, but we are glad we stuck with it. BuildOps has added so many features and improvements. The customer service and support staff are amazing. When we were getting it implemented we had someone meet with us 2-3 times a week to help get it set up and then moved to once a week. Constantly being in touch with a representative has helped me feel listened to and understood. My concerns we listened to and then more surprisingly they were addressed and fixed. BuildOps has made leaps and Bounds this last year and i am exited to see what lies ahead. Pros The time savings are felt daily. From receiving bills to creating invoices has been a force multiplier. BP Mechanical was facing explosive growth and BuildOps has helped us to manage the growth masterfully. The more we implement and integrate BuildOps into all of our operations the more time we save. BuildOps is constantly rolling out new features and enhancements to make it even more useful. When we encounter bugs or issues BO Support is quick to respond and resolve the issue. Cons Most of the infrastructure is tailored to service and maintnace. As a Primarily Commercial Construction Company some of the features available to the service side are not usable for project management. Review Source BC Brad C. Service Sales Manager Construction Used the software for: 6-12 months ### "Feedback from the Field" April 7, 2023 4.0 Overall, our experience has been good with . There will always be room for improvement, but it has been my experience that BuildOps is open to feedback and is constantly pursuing ways to do things differently and better, which is important to us. Pros First off, I would like to thank the Team for developing a powerful platform for us to build our business upon. There have been great improvements over the past year, and I appreciate all of the time and effort the team has put into these continuous improvement efforts.The Dispatch Board is what I like most about BuildOps. It is the equivalent of my MS Outlook Calendar, as I am in it all day, every day, and it is what I use to prioritize what needs be done daily and weekly. Cons While there have been some good developments on the reporting side of , it is imperative that the reporting functionality is improved. BuildOps is our primary platform, and where all of the information we need to understand our business and make strategic decision resides. Therefore, we need to have quick, easy to access, and most importantly accurate reports. Unfortunately, that isn't the case, yet.I would also like to see some improvements on the invoicing of Service Agreements. Ideally, the workflow for invoicing recurring billing would be the same as all other service invoicing. This would be very beneficial for us.Also, as a smaller company, our management team performs several different roles. As such, we are often out on-the-road, and with customers. So, it would be nice if BuildOps Mobile allowed our leaders to see visit summaries from the app, so we would have instant access to the information, to more efficiently and effectively keep our customers updated, without having to pull out our computers. Review Source LH Liz H. CFO/Integrator Construction Used the software for: 1-2 years ### "User friendly/great work flow for commercial contractors" June 8, 2023 5.0 I was hesitant first as is a newer software out there, so I tried a different software first, did not work for us. It was residential based and workflows seemed more difficult than current work flows. I revisited BuildOps, made the move, and have never looked back. Customer service/support/continued improvements and features are awesome. They listen and are continuing to prioritize and add features. The project side is a new feature since we started and WIP reporting is made that much easier. Pros The most impactful features of , ease of use. Workflow works for us. Utilizing different job views based on status. Job costing feature to invoicing a plus. Work order/job report separate from invoice. Ability to toggle on/off what is needed on job report. The WIP reporting for projects, amazing, plus for me! Reporting from customer to location down to asset. Customized reporting. Cons There is no perfect software out there, but this software comes close to meeting most of our needs based on the pain points prior to. There will be a glitch from time to time where the Tech needs to make sure they have the newest version of the app or may have to install/reinstall app. Limitations on totally customizing your invoice look. However, with that said, none of these are deal breakers. And with a few limitations here and there, they are continuing to refine and add improvements. Reason for choosing BuildOps All software will have one or two features that are unique to them. We reviewed our largest pain point prior, which was a work order outside of our operations software. We needed to streamline and have a work order/job report feature that was separate from invoicing. That was the seller. The job costing feature all in one to invoicing, also a plus. We were in enough pain, we made the move, and it was the best decision. Review Source NK Neil K. Chief Financial Officer Construction Used the software for: 2+ years ### "BuildOps Partnership" December 20, 2023 5.0 My overall experience with the platform and employees at has been a game changer for our company. As our volume of work has increased, we have not had to increase manpower. After implementation, we were actually able to decrease the amount of administrative staff on site thanks to the increase in efficiencies and with the work volume increasing, we have been able to maintain the reduced workforce as a cost savings to the bottom line. Pros To us, the best part of is the fluidity of information across the entire platform. Information can be entered and will update immediately to our field techs who access the platform using iPads. This ensures the information provided is the most up to date and accurate. The Job Reporting feature ensures we are able to accurately bill out jobs within 24 hours of completing the job. Cons The enhancement that I am looking forward to most is the Purchase Requisition feature inside the purchasing module. This will help our purchasing department to ensure everything is ordered on a tech's order sheet. The current process we are using is time consuming and leaves the option for errors in data entry. Very much looking forward to this enhancement so our purchasing department can be streamlined the way has solved issues throughout other aspects of the company. Reason for choosing BuildOps It was the best fit for us and there were aspects that were able to be customized to work best for our situation. Switched from [ComputerEase](https://www.capterra.com/p/8686/ComputerEase/) A better, more efficient, cloud based software to handle our increase in work. Review Source JM Jen M. VP of Operations Consumer Services Used the software for: 1-2 years ### "Best Customer Service!" December 30, 2023 4.0 The Customer Service.... I cannot say enough about Customer Service with . \[sensitive content hidden\] has been fantastic from the beginning, to \[sensitive content hidden\] , everyone that we have encountered have been great to work with. We weren't sold a product that was absolutely perfect. We were sold a product that we are excited to grow with. Pros The support that provides is best in class. I cannot say that about any other company that we have partnered with. Someone is always there in a very timely manner. Cons We run into glitches quite often, which are typically fixed quickly with follow up on progress along the way. There are quite a few features we are still hoping will be added through collaboration with multiple teams throughout . Since starting with BuildOps, many useful features have been added. I'm always excited to see what is next! Reason for choosing BuildOps Honesty. was very honest and sold us on growing with the Company and contributing to building a product that will work for our company and many others in the trades. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) The name speaks for itself.... Just awful. I don't have any nice words to say here. Review Source BM Beth M. CFO Construction Used the software for: 1-2 years ### "BuildOps is a construction managers best friend!" May 19, 2023 5.0 has been great to work with. They are continuously improving the software. Customer service provides weekly updates on all changes and trainers are available anytime you have a question/concern. The team is very receptive to all suggestions and has even implemented some that we have put forth. Pros Our company truly likes as it is a one stop shop. BuildOps manages all aspects of the construction process from quoting jobs, to time tracking and job costing as well as budgeting, accounting, reporting, and invoicing. Also, the software is user friendly and fairly intuitive even for the technology novice. Cons Some features you cannot override for example the formatting of invoices to customers. Review Source TP Tori P. Dispatch Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "One Year Down" March 28, 2024 5.0 Overall, we've been very happy with Build Ops. It helped us locate some holes in our processes and has made for better communication between our internal staff and also the customers. Pros Having used Build Ops going on my second year now, I will say that there are a lot of features I really like. It's very handy for the technicians to be able to get their own PO numbers most of all. It is also nice to have a history of all the work that has been done broken down by equipment. I also have enjoyed getting to use the AI feature to put more information on the invoices we send out. It saves me a ton of time in writing up the report. Cons I don't have any real issues with Build Ops that wouldn't exist with any similar service. Of course, it is frustrating when the server is down or when a common command suddenly goes buggy, but that would happen with any software we were using in this capacity. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing BuildOps It was a good combination of features we were looking for and a competitive price. Review Source MI Matthew I. General Manager Construction Used the software for: 6-12 months ### "B & L Glass Glazing Subcontrctor experience" April 26, 2024 4.0 In conclusion, the successful implementation of Build Ops Project Management and Service Software has been a transformative journey for our glass and glazing subcontract and service company. From enhancing efficiency and optimizing resource allocation to fostering communication and delivering exceptional service, Build Ops has exceeded our expectations on every front. As we continue to leverage this powerful tool, we are confident that it will remain instrumental in driving our company's growth and success in the dynamic construction landscape. Pros Build Ops has revolutionized our project management workflows, offering a centralized platform that seamlessly coordinates tasks, resources, and timelines. Gone are the days of scattered spreadsheets and disjointed communication channels. With Build Ops, our teams can effortlessly collaborate, ensuring everyone is on the same page from project inception to completion. The intuitive interface and customizable features have empowered us to tailor the software to our specific needs, streamlining processes and eliminating unnecessary bottlenecks. Cons Getting our service dept. dialed in with all the steps has taken some time. With the build ops teams support, we have navigated our way through most items but are still struggling with the time spent to enter purchase ordes. Small qunity po's are easy. When ordering larger project with many pieces of glass, we would love to see more of an excell spread sheet format Reason for choosing BuildOps Looked like a better fit for us as it allowed us to run service dept "Jobs" and also allowed us to manage Subcontract "Projects" Review Source TD Tracy D. General Manager of Service Mechanical or Industrial Engineering Used the software for: 6-12 months ### "BuildOps is a gamechanger!" August 24, 2023 4.0 Our implementation Team (\[sensitive content hidden\]) were great and our long-term customer care representative \[sensitive content hidden\] is best-in-class. His assistance with helping us to create custom reporting and overall system guidance is unmatched. The entire Team has been an advocate and listens to our needs. Pros We wanted a powerful Service and Construction software platform to run our $20M Aftermarket and Turnkey Services division and fit our needs. We were excited to partner with an organization that listens to our needs and incorporates those needs into their platform. They are a true partner. Cons does need to improve the Service Agreement module top to bottom. They are working on it and we are looking forward to the next iteration. Again, we have worked with the BuildOps Team to make the necessary improvements to the platform based on our experiences and they have listened. It's refreshing. Alternatives considered [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing BuildOps Easy of implementation, cost and overall user interface. Review Source AW Ariella W. Owner Construction Used the software for: 6-12 months ### "BuildOps has helped us grow quickly by eliminating some of the bottlenecks in our company" October 12, 2022 5.0 Everyone at has been great to work with. I had no idea a company with a web based product could be so hands-on with their support. We feel extremely well taken care of at all times and there is always someone available to help us figure out a new workflow, build a new report, or address a weird situation that comes up. Pros The support staff are amazing! We have an assigned support person and are extremely well taken care of. Cons Although they are quickly addressed by the amazing support staff at , we occasionally run into the oddball bugs and glitches that can disrupt our work flow. Nothing serious, just would be better if it never happened Reason for choosing BuildOps fitted our established workflow processes better than their competitors, and worked with us to customize the system so that Buildops fitted us instead of us having to change to fit a field management system Review Source MC Michelle C. Office Administrator Construction Used the software for: 1-2 years ### "Excellent Operations Management" January 31, 2023 5.0 The greatest benefit with has been the simplicity with which our team can now access the same information, streamlining and enhancing the entire process from quote to job and invoice to payment. Pros makes the setup of customers and properties quick and easy, and it's fluid - I can make changes or corrections as needed for the most accurate information. The system is intuitive and easy to use, and I lvoe the convenience of the web-based platform when traveling. Cons I like the flexibility and options of the Service Agreement module, and ' development team is great about taking comments and suggestions into consideration. They've implemented a number of enhancements over the last year, but there is some room for improvement in renewal of agreements and portability of documents. Switched from [ComputerEase](https://www.capterra.com/p/8686/ComputerEase/) ComputerEase was around 30 years old - it was long past time to update. Review Source DW Douglas W. Owner Construction Used the software for: 1-2 years ### "Best solution for our needs" May 18, 2023 4.0 It's helped us grow and maintain correct billing and scheduling. Pros Material and time tracking across smaller and larger jobs works well. Projects functionality has a lot of potential for those that need it. Cons Some aspects of the platform are a work in progress. Everything does work and it's a good solution but there are obvious changes that have to happen. To their credit, is very proactive. Reason for choosing BuildOps It seemed to have the best balance of small and medium contractor needs. Review Source FH Frank H. Project Engineer Construction Used the software for: 6-12 months ### "High Quality Software" August 18, 2023 5.0 From day one of integration I have been nothing but impressed. Our integration team worked closely with our key employees and really nailed our goals. After integration we still had about 2 months of growing pains but the Build Ops team was in contact daily, helping me to work through any issues that came up. Since then we have been running like a well oiled machine. Pros Build ops has a very easy to use interface. I can get any information I need about a service ticket in only one or two clicks. It has cut our time to bill down by more than half and customer satisfaction has been way up. Cons I would like to see more robust Service Channel and Quickbooks Online integrations in the future. The current implementations are sufficient but there is much room for improvement. Review Source GS Glen S. Service Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Mechanical Contractor that loves BuildOps" September 23, 2023 4.0 Very good Pros seemed to be the product we needed at the time. We are happy we chose BuildOps it has been a great choice.It is the most complete Service Management platform in our opinion. Cons Just some little issues that seem to be getting addressed, is a great product Reason for choosing BuildOps Seemed to meet our needs the best Review Source RL Riccardo L. Sr Project Manager and Operations Manager Construction Used the software for: Less than 6 months ### "Mechanical company review of Build ops" October 5, 2023 4.0 Overall our experience has been ok. Our previous software did not have some of the features and we had to use multiple softwares. Having everything in one place was the goal, however we are yet to achieve that with Build ops. We were told some of the solutions to our issues will be coming in the near future. Pros Project management and purchasing are the most effective uses of this software. Easy to track purchase orders/ material costs and labor costs for a project.Daily reports are fantastic as well Cons Some items/tasks are difficult to complete on mobile, ex schedulingScheduling could be better/more customizable for long term projects, color coordinating crews etcSome integrations with accounting software need updating, particularly for non US customers Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/) Review Source JW Justin W. Service Manager Construction Used the software for: Less than 6 months ### "Easy to use and Intuitive" March 19, 2024 5.0 Pros I like that we can keep all of our customer info, invoices, quotes, and jobs tracked seamlessly together. I can navigate easily and the software is very intuitive. Cons There are some bugs they have to work out but so far they have made a lot of updates to correct some of them already. Review Source MH Matt H. SME Utilities Used the software for: 1-2 years ### "Review of the Year" October 4, 2023 5.0 Overall it has made our lives easier and less paperwork is required for successful jobs Pros Overall ease of use and customer support is quick to remedy any issues Cons Initial startup issues and lack of hierarchy system Reason for choosing BuildOps Build Ops was focused more on our Industry Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Focused platform for our Industry Review Source DL Darcy L. CFO Construction Used the software for: 1-2 years ### "Best service management software" January 23, 2024 5.0 Their customer service and training is next level. Having been on the program for 2 years now and still I get instant responses to my questions or concerns Pros It’s a one program to manage all aspects of your business. I can dispatch technicians, manage customers and job, bill, receive payments all in one place. Cons The setup is lengthy but that’s normal when moving your company onto a new platform. Reason for choosing BuildOps Their customer support and I liked the platform layout and potential developments that they continue to improve and implement Review Source DL David L. Service Manager Facilities Services Used the software for: 2+ years ### "Happy Daily User of BuildOps" March 19, 2024 5.0 Overall, we are happy with this program. This was our third software program we tried. As with any software system there will be problems and challenges. has a great tech support group in place. We can call, email, or text and get a very quick response. We can text a video or screenshot of a problem and get immediate help. Pros Makes it easy to follow service calls from dispatch, repairs, and billing. Creating PO's helps with accounting for parts costs and making sure we are billing for everything purchased. Technical support is wonderful. Cons There are issues with the preventative maintenance side of it. They are constantly making updates. Switched from [Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) System did not offer everything we needed. It was geared more toward the residential HVAC side. We do commercial and industrial HVAC. offered more of what we needed. Review Source JG Justin G. VP Construction Used the software for: 6-12 months ### "All in one user friendly solution for field service management and project management" October 12, 2022 5.0 We have been very happy with . We truly feel like this has been a partnership in business for us. Its easy to see profitability on a per service call basis. Any issues that have come up have been addressed promptly. Customer service has been second to none. We're very happy with our choice, they have completely filled our need for bringing a paperless solution to our service calls. Pros We really love the UI. It is so simple and clean but has all the power we could want. It breaks down profitability well and provides great reporting. Cons So far we've been happy with all aspects of the software Reason for choosing BuildOps Both products felt like they could meet our needs however gave us a more personal feel and we really loved that their focus was on commercial service. We truly felt like BuildOps understood our business needs. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.