# Page 6 | BuildOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is BuildOps the right Field Service Management solution for you? Explore 177 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194155/BuildOps/reviews --- BuildOps 4.4 (177) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Page 6 - Reviews of BuildOps ## Showing most helpful reviews Showing 126-150 of 177 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Josh H. Owner Construction Used the software for: 1-2 years ### "BuildOps Must Have" May 15, 2023 5.0 My overall experience has been great. Anytime there has been a problem the customer service has been quick to help fix the problem. Training videos have help us to train new employees. If would like for additional reporting that fits our business they will make us that report. Just great a business to work with. Pros Its All-In-One Management software for our company. The data it provides is crucial to our business. Few clicks of a button and I can have the information I need to know to make decisions for our business. Software is easy to work out of. Not very difficult at all to use. Cons I don't really have anything I don't like about the . Its exactly what our business needs. Review Source FA Frederick A. Company Onwner Construction Used the software for: Less than 6 months ### "Was promised the world by the salesman and let down" December 6, 2023 2.0 It seems that the software needs a few more years of development to be branded as a premium software, there are many bugs and the software's function and work flow is not congruent throughout. Pros Having the schedule connect directly to jobs works well, seeing visit information for the techs in the field. Cons There is a lot of information however it is not always easy to find or view in a useful manner. It seems like there are many ways to customize the software however few of the customizations are ways that we need it to be. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing BuildOps Features and we believed it would cover the all the work we do in the feild Switched from [AppSheet](https://www.capterra.com/p/149367/AppSheet/) We were hoping for more features including POs, scheduling, and budgeting on projects Review Source Response from BuildOps December 19, 2023 We are so sorry to hear about your onboarding experience. It sounds like there is too much information without enough guidance. Thank you for your feedback. We hear you loud and clear, and our customer success team should be reaching out to you directly if they haven't already. VR Verified Reviewer Business Process Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Great OPS System" November 28, 2023 5.0 Pros Outstanding customer service and user-friendly system. The ability to include accounting and operation on the same platform is a plus. Cons Service agreements need improvement on tasking and assets. Project needs improvement on gatt chart Reporting does not show all the data we expect such as the total cost of the contract. Review Source MP Matthew P. Service Manager Machinery Used the software for: Less than 6 months ### "The Platform you want from Job to Billing" August 25, 2023 5.0 The experience has been great overall, and continues to be a valuable asset for our company. Pros The seamless transition from starting a job -> purchasing parts -> assigning a technician - > completing the job -> and billing, has saved us hours of busy work in the office and the technicians are really enjoying the ability to see what's up and coming in their week. The purchasing department has found the attachment of PO's to Jobs very refreshing for tracking down job costs. Cons Monthly calendar for upcoming service (annual inspections) would be a huge asset for both scheduling, and reaching out to clients in advance vs the current excel spreadsheet.The forms are very limited in functionality with no integrated logic. Review Source TM Tracy M. Office Manager Construction Used the software for: Less than 6 months ### "Electrician Conrtractors" July 26, 2023 4.0 Pros Working with \[sensitive content hidden\] has been an absolute joy. He seems genuinely concerned to get the system functioning in the way our specific company needs. When I first started with the company , there were so many mistakes and trial and error due to previous administrative problems. \[sensitive content hidden\] has spent a lot of time helping me get things straightened out. Dispatching and billing are extremely user friendly. Cons The lack of accessibility in certain areas. Once a tech completes a visit, I get locked out of the visit to adjust the things they neglected to enter pr adjust their time correctly. Reason for choosing BuildOps Ease of use Review Source VR Verified Reviewer Managing Director Information Technology and Services Used the software for: 6-12 months ### "Excellent Software for Growing HVAC Businesses" May 31, 2022 5.0 Preventative maintenance agreements, evaluations, and monitoring - makes it easier to know where we are at any given time rather than having to look in several places. It's also improved by having excellent integrations with our accounting program. Pros has helped us grow in a variety of ways. We were initially drawn in by the reporting and automation features. We've gained a lot of insight into our business, which has helped us enhance our dispatching, agreements, and tracking to become a better run company. Above all, the customer assistance and training are excellent. Cons Our sales process doesn't quite map to the software out of the box. This might be unique to us but we've found workarounds. Review Source NM Natasha M. Dispatch Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Dispatching needs 5 star" June 8, 2023 4.0 I enjoy using Pros It managed Dispatching very well. I like how easy it is to create a job and schedule. Being able to move jobs around on week view is my favorite. Cons I can't say too much for other functions because I do not use them too much. I like overall. Review Source lT lila T. Office Manager Facilities Services Used the software for: Less than 6 months ### "New Customer" February 22, 2024 5.0 It has been great. Customer service is quick to respond and very helpful in getting problems resolved during the implementation. Pros The amount of information it houses. THe ability to run a report on almost anything. This wild be a huge benefit in the future one the implementation is complete. Cons Figuring out how to maneuver around the reports. There is so much information it takes awhile to create the views needed. Reason for choosing BuildOps The features and tracking profitability was critical for us. Ease of use and ease of tablets Review Source CM Cara M. Billing & Service Coordinator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "We Will Miss You " December 15, 2022 4.0 Everyone was attentative with solving issues Pros It's user friendly and visually pleasing! Cons The syncing between Build Ops and Quick Books Alternatives considered [FOUNDATION](https://www.capterra.com/p/2032/FOUNDATION/) Review Source DK Diana K. Office Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Migration was easy. " April 10, 2024 5.0 It is very user friendly the \[sensitive content hidden\]. was very good at explaining the process and each function with us. He was very patient with us. Pros I like the fact if there is an issue the support team is right on it and solves the problem in a timely manor. Cons I have not found anything at this point yet. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Field Edge would take weeks to get back to us if we had a problem or concern. They were not very helpful. Review Source SP Sage P. Project Engineer Construction Used the software for: 1-2 years ### "BuildOps review " July 17, 2023 5.0 It allows our jobs to have one place to live start to finish, which is really helpful to not loose track of information. Pros It allows to create quotes very quickly. Can track jobs well, one easy place to keep job related documents. Cons Phone version and computer version are very different and loss of information between the two. No drag and drop feature for files. Review Source MH Madi H. Admin Environmental Services Used the software for: 1-2 years ### "Very helpful customizing to fit your companies needs." May 16, 2023 4.0 really helps our team stay organized and able to work on their corresponding parts efficiently. Pros helps coordinate our maintenance schedule, provide quick quotes, and keep jobs organized from start to finish. They also have a fantastic team that helps with any questions or issues you have. It is also very customizable to what your company needs. Cons is still developing to best meet our company's needs so some issues arise but they are resolved or addressed by the service team in a very timely manner. Review Source JA Jessica A. Dispatcher Construction Used the software for: Less than 6 months ### "Easy to Use & Tech Support responds quickly!!" April 29, 2024 5.0 I am pleased with the program and how easy it has been to use. Pros I like the ease of use because I was able to train myself on how to use the program with the Learning Center tutorials. Cons I would prefer more tutorials based on specific questions, example: I can not use the Preventative Maintenance tracker because we do use for payroll, how can I use this without putting in payroll information. Review Source BR Bo R. Senior Service Coordinator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Bo's review" December 21, 2023 4.0 I have to use all day every day. I have had a good experience with Buildops. If I need anything answered \[sensitive content hidden\] points me in the right direction. Pros \[sensitive content hidden\]. He has made the transition easy Cons There is nothing I do not like about yet. Review Source DE Dana E. Account Manager Design Used the software for: 1-2 years ### "Always evolving " February 29, 2024 4.0 Wonderful, the customer service and attention to detail and suggestions is helpful. Pros is always listening and reacting to feedback. The updates made have been immensely helpful Cons some of the customizable aspects are still lacking Review Source EM Emily M. Accounting specialist Accounting Used the software for: 6-12 months ### "Overall good program!" May 8, 2024 4.0 I know that I can successfully get my job done every day in a timely manor while using this system. Pros Everything has a record and you can reference past jobs/visits with ease. Cons It seems to struggle daily with glitches. Review Source Response from BuildOps May 24, 2024 Hi Emily, Thank you for the feedback. We pride ourselves on product stability, and would love to better understand the type of glitches and errors you mentioned. We'll reach out directly to dig in and get this solved for you. AA Adrianna A. Accounts Payable Construction Used the software for: 2+ years ### "Opinion Review" July 14, 2023 4.0 It has been a major improvement for our business day to day operation. I love we are paperless now. Pros The software is almost to a one stop shop for accounting. There are still a few features needed. Cons To have a better flow with Sync error to accounting integrations. Review Source BN Beth N. Service Dispatcher Food & Beverages Used the software for: 1-2 years ### "Great Program with BuildOps" August 30, 2023 5.0 Very quick to learn the program, program seems to benefit our needs for our industry. Pros Tech support is quick and knowledgeable. Very pleasant to work with. Cons A few lags and delays, but for the most part no issues Review Source DG Dan G. Data Admin Construction Used the software for: Less than 6 months ### "Build ops " April 26, 2024 5.0 So far so good. Only issue is the syncing from to sage 300 accounting modules. Pros User friendly and does not require complicated entries. Cons Accounting integration does not work well with Sage300 so update is a must. Review Source ZB Zach B. Operations manager Restaurants Used the software for: 1-2 years ### "Great product" April 29, 2024 4.0 Pros The ease of using the program altogether. Cons The invoicing section can use a major overhaul. Not very customer friendly. Not Review Source AS Andrew S. CEO Construction Used the software for: 6-12 months ### "Buildops is great for commercial work" April 18, 2023 4.0 Overall experience is good. Pros Built for a commercial contractor in mind Cons A little slow at times. QB connector sucks Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Commercial application Review Source MK Matthew K. Project Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Comfort Indoor Solutsion" November 15, 2022 5.0 Very good, just getting used to it. Pros The customer service is excellent. \[SENSITIVE CONTENT\] , our implementation manager was exceptional in supporting us. He answered all my questions, the demos and explanations were clear and extremely helpful, and he was there whenever I needed him. Cons I think the integration to this software is difficult, especially for employees who are not used to using project management software. There are lot of functions and things dependent on other inputs. Switched from [Atto](https://www.capterra.com/p/175238/Atto/) Our leadership wanted one app that could do it all and connected to QuickBooks. Review Source JC Junise C. Office Administrator Industrial Automation Used the software for: 1-2 years ### "Great software for the price" October 13, 2022 4.0 Pros I liked the buckets until the latest update. It was easier to keep track of what jobs needed to be billed out. The new update doesn't keep track as well as the buckets did. Cons The only issue I have with is after 50 visits the system will start to load slower. Has some kinks but don't they all!! Alternatives considered [MobiWork](https://www.capterra.com/p/146639/MobiWork/) Reason for choosing BuildOps Price Review Source LK Lindsey K. AR Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Best scheduling software! " January 22, 2024 5.0 Pros I like how user friendly it is. I also like how well the search engine works. Cons The service agreement portion of could be easier for billing purposes. Review Source CM Cody M. Owner Facilities Services Used the software for: 6-12 months ### "U.S. Lawns Alexandria Review" May 9, 2023 5.0 Overall experience has been amazing. Pros The ease in which I am able to access quotes, job, pictures, and invoicing. Cons Nothing that I do not like. Everything is within my fingertips. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.