# MAXvoice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MAXvoice the right Business Phone Systems solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194173/MAXvoice/reviews --- MAXvoice 4.9 (29) [View alternatives](https://www.capterra.com/p/194173/MAXvoice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MAXvoice Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews RK Rick K OwnerComputer & Network Security, 2 - 10 employeesUsed the software for: 6-12 months. “Clean, up to date and modern interface.“ March 26, 2021 LM Lizette M Office MabagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “I never made a call where I had to wait for customer service. .“ September 19, 2022 Steven P Managing Partner & CIOLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The online help feature is not very intuitive.“ October 7, 2020 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steven P. Managing Partner & CIO Law Practice Used the software for: 2+ years ### "Feature rich & easy to use. Increase overall productivity with MaxVoice" October 7, 2020 4.0 Our VoIP telephone system on the MaxVoice platform through Vantage is one of the best infrastructure investments our firm has made. Compared to paying for hard lines at the office, we are realizing a more than 50% savings on the monthly charges. On top of the financials, we get all the added benefits: a conference bridge, voicemail to email, fax over email, web softphone, a calling app for use on our mobile phones, and top notch, local customer support. Pros Setting up and monitoring multi-call telephone conferences is the best feature of the MaxVoice platform. Staff can easily set up calls and we use this feature almost every day. Tracking use, logging calls, and other data review is easily done via the web portal. For working from home, the web softphone is invaluable -- have your employees make and receive calls as if they are at the desk at the office without the expense of purchasing additional equipment or the trouble of carting equipment back and forth from the office. Cons The online help feature is not very intuitive. Fortunately, with Vantage a call or email to customer service is always met with a quick reply and speedy resolution. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing MAXvoice We went with Vantage on the MaxVoice platform after considering the cost (both up front and monthly recurring), the feature set, scalability and ease of use. We transitioned from a traditional hard line mini PBX system and would no think of going back after almost 5 years using this VoIP system. The customer service staff (especially \[SENSITIVE CONTENT HIDDEN\]) are top notch; always quick to respond and resolve issues and answer questions. Review Source JF John F. President Internet Used the software for: 2+ years ### "Communication with my customers and prospects are so much easier" March 20, 2020 5.0 Work life has gotten so much easier and I haven't been tied to my deskphone. Being mobile is important in the Internet business. Designing websites are a very flexible business, you need to be able to communicate with your customers and prospects all the time. Pros Customization and management of my service is important to me. Additionally, blocking all the SPAM calls that are received and controlling when my phone rings and / or goes directly to voicemail is a huge plus. Cons The location of and titles of some of the tools in the software doesn't make sense from a "common sense" stand point. I am sure the engineers who created it, have a reason for where they put the tools and what they were named, but with some requests, these have been adjusted or explained. Alternatives considered [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) Reason for choosing MAXvoice Tools, price, customer service and ease of management of my service. Review Source TT Timothy T. Managing Director Staffing and Recruiting Used the software for: 2+ years ### "Calling Germany" October 27, 2020 5.0 Very economical and user friendly. Pros I needed to make a call to a candidate in Germany and needed to be "activated" to do so. It took a matter of a few minutes before the service was established. Cons I would like to have better synchronized calling with my cell phone. Cant tell if I am receiving a business or personal call. Review Source AA Andrew A. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Overall Service" March 17, 2020 5.0 Pros The software was simple to install. It has many of the features that I was looking for. Their customer service and support is incredible. I haven't had many issues in over 3 years, but when I have had some problems, they've been fixed with one call into support. Cons The only issue I have is with their mobile app. I ended up not using it and just choosing to forward my calls to my cell phone. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing MAXvoice I chose MAXvoice because I trusted the people I spoke with from the company. They had the features I needed, and I was impressed by their technology. Review Source Response from Vantage Unified Communications April 3, 2020 Hi Andrew, Thanks for the great feedback! We really appreciate your input and are definitely looking to improve in anyway we can. Hopefully this is something you can expect to see from us soon! TW Tricia W. Project Manager Financial Services Used the software for: 1-2 years ### "No cons!" March 18, 2020 5.0 The software itself is great and easy to use. I've never had any issues when a new hire is brought on and it's seamless to get them set up in the system. Pros We are very happy with the decision to switch phone providers. We have not had any major issues or concerns. The staff at Vantage is always pleasant and handles every question or request quickly and offers support and suggestions. Cons I don't have anything negative to add. We haven't tested any integrations with other software but may choose to in the future. Reason for choosing MAXvoice It was suggested and recommended by a colleague who had a great experience. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Not happy with certain system limitations. Didn't work for our overall business needs. Review Source Response from Vantage Unified Communications March 25, 2020 Hi Tricia, Thanks for the review! We really appreciate and value your positive feedback! We are glad to hear that you are happy with making the decision to switch over to MAXvoice. Service and support is one of our top priorities here and we're always ready to help! KJ Kevin J. Admin Non-Profit Organization Management Used the software for: 2+ years ### "Great Company" June 10, 2024 5.0 Pros Basic offering, but that tends to be a good thing. Cons Basic offering, and always want it to be easier and more powerful. Review Source MC Mary C. Office Manager Accounting Used the software for: 2+ years ### "Office manager perspective" July 13, 2023 5.0 I have enjoyed the whole process of obtaining, implementing and call center interactions. Pros The ease of transition from our land line system as well as ease of use for training staff. Cons WHen the internet goes down, so does your phone. Reason for choosing MAXvoice Customer service during the review process and cost Review Source LI Lily I. Administrative Associate Financial Services Used the software for: 2+ years ### "MAX Voice Review" December 8, 2020 5.0 Pros Once you get the hang of it, this system is pretty easy to use. The interface is easy to read and the corresponding website is pretty user friendly in terms of making changes and getting basic things done. If there is an issue, Customer Service is very responsive and helpful. Cons The "transfer" process can be a bit confusing, especially for those who don't use the system every day. The options for Blind and Consultative transfers are easy to mix up and you can't update the default on the website., so you have to reach out to CS. It's not an issue unless you work in a job that requires you to transfer calls to other people in the office and you need to introduce them first. Another issue that I have found to be not so great is that unless the person you're trying to transfer to is physically by their phone, you can't just tell them to pick up any other phone in the office and say, for example, that they have a call on line 1. You would need to "park" it at a different extension and then hope that they know how to pick up a "parked" call (neither of which are super straight forward processes). Other than that, there aren't any glaring issues that I personally have. Review Source PH Patricia H. VP Administration Telecommunications Used the software for: 1-2 years ### "Outstanding Service" June 9, 2023 5.0 We use it in our business, and recommend it to our clients. We feel that the service is extremely stable and most importantly, the level of customer service is outstanding. Pros The ease of set-up combined with their excellent deployment staff makes this an excellent choice. The ability to access live customer support by dialing 611 from any phone Cons It would be great to have Call Pick-Up available....but overall the system is feature rich. Reason for choosing MAXvoice Combination of cost and confidence in the level of support and attention we would receive through the migration process and beyond. Review Source DP Dawn P. Sr Benefits Administrator Insurance Used the software for: 1-2 years ### "Very user friendly" November 24, 2023 5.0 Pros I love how the voicemails come into our emails and we can listen on the computer. everything we, as a business was looking for was met with MAXvoice. Cons I dont have any cons with MAXvoice or the phone system Reason for choosing MAXvoice It gave use everything we needed to be able to work in the office and remotely. Review Source MR Marissa R. Operations Coordinator Law Practice Used the software for: 1-2 years ### "MAXvoice Review" January 23, 2024 5.0 Overall it's been a great experience and we will continue using MAXcore for the great service it provides. Pros I like how user friendly MAXvoice is. I think it has great and easy to understand functionality and gives us a lot more flexibility with how we handle our calls. My favorite feature is the mobile calling because we can have office calls forward to our cell phones through the phone application. This helps us avoid any important calls and also allows us to monitor how many calls we get throughout the day. It also helps give us the ability to answer phones from home since we also work from home on occasion. Cons There is nothing I dislike. If I ever had any issues, customer service is always readily available and will resolve the issue quickly and effectively. Review Source RM Rosemarie M. Executive Administrator Law Practice Used the software for: 2+ years ### "Customer Service is Prompt At Responses" August 23, 2023 4.0 Overall it is good. Pros Customer service team is prompt at responding. We can get office extension calls on the cell app. Cons We can't set up times and dates for a hunt group to automatically change it's extensions. Review Source LS Lisa S. Controller Automotive Used the software for: 2+ years ### "Perfect Choice For Our Business" March 12, 2024 5.0 Vantage has been a great business partner and no issues with Maxvoice Pros Awesome customer service, easy system to use and very customizable! Cons Nothing. Service has been great throughout. Review Source NT Nikesh T. CEO Computer & Network Security Used the software for: 2+ years ### "Awesome Company to go along with a Great Product" March 19, 2020 5.0 Our overall experience has been great! From the implementation, to the ongoing support which we receive, it is fantastic. We are a very diverse location wise work force and this has helped keep us in touch with quality service. We depend on our uptime, and the software has always worked. We are a 24x7 shop and as such rely on this product and have been very satisfied and happy to be a customer. Pros The stability was one of the best things of this platform. Ease of implementation with the Support Staff. Features for mobility, voice mails, hunt groups and modifications are very easy to use and are powerful. Cons In the beginning it took a while to work out the interface. Reason for choosing MAXvoice \[SENSITIVE CONTENT HIDDEN\] & the rest of the team. They are incredible. Review Source Response from Vantage Unified Communications March 25, 2020 Hi Nikesh, Thanks for your honest feedback! We really appreciate and value your opinion! We are glad to hear that the implementation process was an easy experience for you. Our support team is always here to help you with anything you may need! NT Nancy T. Ofc mgr Law Practice Used the software for: 2+ years ### "Small firm happy with services over many years " March 17, 2022 5.0 Pros I like that there is a high level of customer service and even if there’s a hiccup in software which isn’t often it’s addressed and handled quickly by customer service. Cons There is a somewhat metallic tone to the voice calls via the App but it’s not very noticeable especially given the convenience it offers. Review Source LM Lizette M. Office Mabager Non-Profit Organization Management Used the software for: 2+ years ### "Thank you!" September 19, 2022 5.0 We have never had a complain from any of our families when calling in. I would like to add the fact that customer service is a plus in this company. I never made a call where I had to wait for customer service. . \[SENSITIVE CONTENT\] always make sure we are taking care off. Overall, They go the extra mile to make sure we are a happy customer. Pros Employees are happy with the software. Phones are simple to use. Cons I don't see anything at this point that needs to be change from this software Review Source YB Yunilda B. Director of HR Real Estate Used the software for: 6-12 months ### "Unbelievable Quality and Exceptional Customer Care" March 16, 2020 5.0 Growing business that needed a phone system that enabled mobility. These guys are the best! Pros Being VoIP, I was hesitant as after using Vonage and 8x8 my experience with Hosted PBX was horrible. Vantage's service is amazing. It is crystal clear and their support team (their employees in their offices) is the best I have ever had to deal with. Cons Nothing. Worked better than advertised. Wish they did home phones! Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing MAXvoice Better service across the board! Review Source Response from Vantage Unified Communications March 25, 2020 Hi Yunilda, Thanks for the review, we really appreciate and value your feedback! We are glad to hear that you are so satisfied with MAXvoice. We pride ourselves on our customer service/support efforts and are always here to help! JW Jeffrey W. Telephone Systems Manager Medical Practice Used the software for: 6-12 months ### "Outstanding Product" June 26, 2020 5.0 MaxVoice is assisting me in changing entire enterprise over to a cloud solution from a mixture of old TDM and VOIP products that were not serving our needs. Pros The ease of use and maneuverability thru the screens. Also if there was an issue reaching out for support is fast and easy. Very user friendly. Cons Actually changing webphone colors to green for webphone and red for no webphone instead of the opposite which is what there is now.... Alternatives considered [Contact Center as a Service (CCaaS)](https://www.capterra.com/p/169024/Call-Center/) Reason for choosing MAXvoice The pricing for us was better and the product was overall better. Support much better with Maxvoice Review Source BS Bill S. President Computer Networking Used the software for: 6-12 months ### "Valued mutually beneficial partnership " March 22, 2020 5.0 I am likely one of there longest tenured partners, I love the "can do" approach and the hands on support form the entire team. Pros Now, more than ever, MAXvoice and Vantages Unified communications solutions are paying huge dividends allowing us to maintain constant contact with our clients, venders and staff. Ease of use and flexibility allow for us to stay on top of all of our client needs. Cons I have no "con's" on the over all platform however there is one spot that could use some help and that is with the Mobil phone Ap, Bria. I find it flaky. It shuts itself off at times causing missed calls. Review Source Response from Vantage Unified Communications April 3, 2020 Hi Bill, Thanks for the great feedback! We really appreciate your input and are definitely looking to improve in anyway we can. Stay tuned! PS Patty S. Billing Business Supplies and Equipment Used the software for: 2+ years ### "Fantastic Support" March 18, 2020 5.0 awesome Pros I have been dealing with \[SENSITIVE CONTENT HIDDEN\] - who was fantastic in getting us what we needed. Cons online reading could be bigger font. hard to see some items Review Source Response from Vantage Unified Communications April 3, 2020 Hi Patty, Thanks for the review, we really appreciate and value your feedback! We are glad to hear that you are so satisfied with MAXvoice! SC Sierra C. Office Administrator Legal Services Used the software for: 2+ years ### "Great Choice for any Company" March 19, 2021 5.0 Pros I recently needed help setting up an existing line for a new employee. The customer support was very helpful and new exactly what to do. Cons I do not have any complaints at this time. Review Source JM JOHN M. IT Warehousing Used the software for: 2+ years ### "Review" January 28, 2021 5.0 Pros Ease of use and layout I liked the most. Cons I wish the softphone would be an app instead of having to log in to the site Review Source RK Rick K. Owner Computer & Network Security Used the software for: 6-12 months ### "Easy, Reliable, Inexpensive" March 26, 2021 4.0 Easy to deal with customer service and technical support. The service just works without having to think about it. Pros Clean, up to date and modern interface. Reliable. Cons Nothing negative that comes to mind. Service just works as it should. Review Source BL Brenton L. IT Support Analyst Mental Health Care Used the software for: Less than 6 months ### "Amazing customer service from \[sensitive content hidden\] " January 24, 2023 5.0 Fantastic Pros Easy to use but if there's something I can't figure out \[sensitive content hidden\] is there to help. Cons So far nothing yet, I like the software and ease of use. Review Source DS Danielle S. Patient Service Rep Hospital & Health Care Used the software for: 1-2 years ### "Always helpful" July 29, 2022 5.0 Pros Great customer service, always quick to help and fix any issues. Bill is always very nice and helpful! Cons It would be nice to see the times during the day worker join and unjoin the system. 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