--- title: "CommunityWFM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CommunityWFM Software - reviews, pricing plans, popular comparisons to other Workforce Management products and more." source_url: "https://www.capterra.com/p/194174/Community-Workforce-Management-Software/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # CommunityWFM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CommunityWFM ## What is CommunityWFM? CommunityWFM provides a unique and simplified approach for workforce management experts to forecast and schedule contact center agents. The company is a trusted partner to some of the most widely recognized organizations across federal and state government agencies, healthcare, insurance providers, financial services, retail, and technology companies. With two product versions, the CommunityWFM solution prioritizes customer service and an unmatched deployment and onboarding methodology. ## What is CommunityWFM used for? [Workforce Management](https://www.capterra.com/workforce-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CommunityWFM 5.0 (2) VS. [4.6 (5,318)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.7 (3,088) Value For Money 5.0 (2) Value For Money 4.5 (2,787) Customer Service 5.0 (2) Customer Service 4.6 (2,754) ## CommunityWFM alternatives [4.3 (1,977)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.9 (4,886)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (1,487)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (502)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about CommunityWFM Overview ### What company size and specific industries is CommunityWFM built for? CommunityWFM is designed for contact centers and call centers of any company size that need better efficiency, agent morale, and productivity. It fits organizations in customer service operations where workforce management and daily scheduling are central to handling calls and supporting agents. Features and Usability ### What are the key features of CommunityWFM? CommunityWFM offers a dashboard, automated scheduling, employee scheduling, and shift swapping for workforce planning. It also includes time and attendance tools such as clock in/out, time tracking, timesheet management, and attendance tracking, plus compliance management, approval process control, reporting and analytics, and API-based integrations. Integrations ### Which third-party tools and platforms does CommunityWFM integrate with? CommunityWFM integrates with 10 third-party contact center and communications platforms, including 8x8 Contact Center, Asterisk, Avaya UCaaS, Enghouse SmartDial, Five9, LiveVox, NX, Sharpen, Sinch MessageMedia, and Twilio. Getting Started and Support ### What training and onboarding options does CommunityWFM offer? CommunityWFM provides in-person training, live online sessions, documentation, and videos to help teams get started. In-person and live online options support guided instruction, while documentation and videos offer self-paced reference material for learning features and reviewing steps as needed. Getting Started and Support ### What customer support options does CommunityWFM offer? CommunityWFM offers email/help desk, FAQ/forum, knowledge base, and phone support. These channels give users several ways to find answers or reach support, but no reviewer feedback is available here to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 4,466 Workforce Management reviews Capterra data shows that buyers of Workforce Management rank the following features as their top priorities: - **Employee Scheduling** (**58%** of reviewers rated this feature as critical) - **Clock In/Out** (**60%**) - **Timesheet Management** (**53%**) CommunityWFM supports all three features reviewers rate most important: **Employee Scheduling**, **Clock In/Out**, and **Timesheet Management**. Together, these capabilities help businesses assign shifts more effectively, track employee hours accurately, and manage payroll-related records with less manual work, allowing teams to keep daily operations organized and time data reliable. Employee Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability Timesheet Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track the amount of time spent on a job or task Time & Attendance 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy Compliance Tracking 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders Employee Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Performance Metrics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. CommunityWFM 39 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Budgeting/Forecasting: Create budgets based on historical data and future projections - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shift Swapping: Managing and trading shift details between employees - Sick Leave Tracking: Track and manage sick leave time - Skills Tracking: Track employee skills, competencies, training & qualifications - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Timesheet Management: Track the amount of time spent on a job or task - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Variable Workforce: Utilize third party services to cover unforeseen labor needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) ### Starting price Free trial not available Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Five9](https://www.capterra.com/p/132405/Five9/)[ Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)[ Sharpen](https://www.capterra.com/p/145658/Sharpen/)[ 8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/)[ Asterisk](https://www.capterra.com/p/60249/Asterisk/)[ LiveVox](https://www.capterra.com/p/81432/LiveVox/)[ NX](https://www.capterra.com/p/232212/Siemens-NX/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CW Carla W. Workforce Management Analyst Financial Services ### "Great interactive tool that provides value for administration and front line agents" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2021 CommunityWFM has become a very important part of our Contact Center. It has helped us improve our service metrics, reduce salaries paid with better schedule placement. As an organization we are looking at ways we can continue to grow with the product and use in other areas of the business. Pros The ease of which it all works. I am continuing to utilize more and more features. As an administrator I love the Automated Schedule Attendance Monitor that I use daily - let alone all the other easy to use features. My agents LOVE the mobile app! They can check schedules, put PTO requests in or pick up overtime from anywhere! Cons The challenge my agents have had is in cancelling approved time off - they have to contact my team directly to have it removed. I believe Community has heard our suggestion and has that in an upcoming upgrade. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JB James B. Data Center / UC Manager Health, Wellness and Fitness ### "Awesome product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2021 An amazing product that is easy to use and much cheaper that the competitors with quality support staff. Pros Ease of use and great technical group to work with Cons Was some items missing but we ask for additions and they seem to get installed in newer releases Reasons for choosing CommunityWFM Better product, support and cheaper costs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.