--- title: "Network Detective Pro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Network Detective Pro Software - reviews, pricing plans, popular comparisons to other IT Asset Management products and more." source_url: "https://www.capterra.com/p/194232/Network-Detective/" page_type: "product" language: "en" --- # Network Detective Pro Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Network Detective Pro ## What is Network Detective Pro? Network Detective Pro® is the #1 non-intrusive IT assessment and reporting tool. The web-based platform is designed to transform the way MSPs, and network administrators conduct IT assessments, bringing a suite of advanced tools and features to your fingertips. It’s designed to elevate your service offerings, enhance your operational efficiency, and provide comprehensive insights into the networks you manage. Quickly and easily capture a vast amount of network assets, users, configurations, and issues – on-premises and in the cloud – without installing any software, probes, or agents. ## What is Network Detective Pro used for? [Network Security](https://www.capterra.com/network-security-software/)[Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[IT Service](https://www.capterra.com/it-service-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Network Detective Pro?[Manage this product listing](https://www.g2.com/products/network-detective-pro/claim_requests/new?auto=true) ## Network Detective Pro Overview Updated September 2026 AI summary Network Detective Pro provides businesses of all sizes with tools for monitoring network health, managing IT services, and enhancing security. It offers real-time data, alerts, dashboards, and reporting, along with advanced options like vulnerability scanning and customizable reports. Deployable across cloud and desktop platforms, it is suitable for IT teams and managed service providers seeking oversight and control. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Network Detective Pro 4.5 (10) VS. [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (10) Ease Of Use 4.7 (298) Value For Money 4.6 (7) Value For Money 4.6 (282) Customer Service 4.1 (8) Customer Service 4.7 (288) ## Network Detective Pro alternatives [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.9 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/194232/Network-Detective/alternatives/) ## FAQs about Network Detective Pro Overview ### Which roles and teams benefit most from Network Detective Pro? Network Detective Pro is most used by IT leaders, security teams, and technical service managers who need fast network assessments, risk identification, and compliance reporting. Consultants and virtual CIOs use it to document client environments and support planning, while project and business stakeholders rely on its findings to guide remediation and technology decisions. Answer based on 10 reviews Overview ### What company size and specific industries is Network Detective Pro built for? Network Detective Pro is designed for MSPs, IT service providers, VARs, and multi-functional IT technicians within organizations. It is best suited to service businesses and internal IT teams that support multiple users, rather than a specific company size or industry sector. Features and Usability ### What are the key features of Network Detective Pro? Network Detective Pro offers vulnerability scanning, intrusion detection, and security auditing for network risk analysis, plus compliance tracking, PCI assessment, and risk assessment. It also includes asset tracking, configuration management, patch management, access controls and permissions, reporting and analytics, dashboards, alerts, and third-party integrations. Integrations ### Which third-party tools and platforms does Network Detective Pro integrate with? Network Detective Pro integrates with IT Glue, Compliance Manager GRC, Dark Web ID, and VulScan. It connects to documentation, compliance, security, and vulnerability tools, with IT Glue noted as a key export destination for client records and reporting data. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Network Detective Pro offer? Network Detective Pro provides live online training, webinars, documentation, and videos to support teams getting started. Live online training and webinars offer guided instruction, while documentation and videos provide reference material for self-paced learning and review of product features and setup steps. Getting Started and Support ### What customer support options does Network Detective Pro offer? Network Detective Pro provides email/help desk, a knowledge base, phone support, and chat. No reviewer feedback about support experience is available, so support quality, response times, and user satisfaction cannot be described from review data. ## Features AI summary Based on 1,675 IT Asset Management reviews Capterra data shows that buyers of Network Monitoring software rank the following features as their top priorities: - **Real-Time Notifications** (**67%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**70%**) - **Real-Time Data** (**60%**) Network Detective Pro includes **Real-Time Data**, giving teams current visibility into network activity and system conditions. However, it does not offer **Real-Time Notifications** or **Real-Time Monitoring**. Instead, it provides **Alerts/Notifications** (**57%**), which can still help teams stay aware of issues as they arise. Together, these capabilities help businesses track network status, respond faster to potential problems, and make better decisions about system performance and uptime. Real-Time Data 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Receive data and information in real time Reporting/Analytics 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Vulnerability Scanning 3.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Discover patch statuses and vulnerabilities Access Controls/Permissions 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Activity Monitoring 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and report on everything that happens within the system or network Backup and Recovery 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create backups and provide methods to recover deleted/lost data Network Detective Pro 42 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Monitoring: Track and report on everything that happens within the system or network - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Incident Management: Manage and track all disruptions and incidents - Intrusion Detection System: Identify and alert about security breaches by third parties - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Assessment: Initiate collection and analysis of known risks - Scheduling: Plan availability and assign specific time slots for tasks and resources - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Vulnerability Scanning: Discover patch statuses and vulnerabilities --- Get Advice We can help you find the software with the features you need. Features 4.4 (10) 4.4 Based on 10 reviews ## Pricing Value for money 4.6 (7) ### Starting price Free trial not available Value for money 4.6 (7) 4.6 Based on 7 reviews ## Integrations [ IT Glue](https://www.capterra.com/p/170401/ITGlue/)[ Dark Web ID](https://www.capterra.com/p/188259/Dark-Web-ID/)[ Compliance Manager GRC](https://www.capterra.com/p/194233/Compliance-Manager/)[ VulScan](https://www.capterra.com/p/254658/VulScan/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (8) 4.1 Based on 8 reviews ## User reviews Overall rating 4.5 Based on 10 reviews Filter by rating 5(6) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent GS Gaurav S. Security Engineer Computer & Network Security ### "Great tool for Network and Security Assessments" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 3, 2023 Pros Reporting and Analytics is one of the great features of Network Detective as it produces some great detailed and comprehensive reports with detailed risk score and issues summary. It also integrates well with different environment to produce consistent results and reports. Cons At the same time, we are dealing with some false positive's issues recently on the reporting produced by the tool. Some scaling issues have also been faced by us with tool failing at times when working with some very large cloud environment with many users, other than that it's great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Michael B. Director of Engineering and Technology Information Technology and Services ### "Network Discovery and Constant Insight into Monitored Infrastructure" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 22, 2023 My overall experience with the product has been great with regards to using this as an information gathering tool. Outside of using this product, manually reviewing the data points it covers would take much time out of a resource's day. The usefulness of Network Detective Pro is apparent by the 5 years + of our org working with this tool. Pros We currently use Network Detective Pro for initial investigation and assessment of potential clients, along with constant monitoring of network changes in clients that are subscribed to our service. The ability to export the gathered information into IT Glue allows us to initially populate our documentation for a particular client and review relevant information outside of just an exported pdf report. This allows us to review over potential and current clients quickly and efficiently, saving time for our tech resources in the information gathering process. Cons My only difficulty with the software is processing through the shear amount of information that can be generated in the Reports. When reviewing through many pages of a pdf, it can be difficult to flip through and catch things unless you are specifically looking for a piece of info (search in pdf). I think this may be remedied by exporting report into IT Glue and using that as a base to review data and build reports through that platform, but that is an additional product outside of Network Detective Pro. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FC Felix C. Director, Office of Security & Compliance Computer & Network Security ### "Great assessment tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2023 allows us to customize the reports for our clients with giving them the correct info Pros I like the ease of being able to generate reports Cons setup does take some time to get the way you would like Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RA Robert A. Lead Cybersecurity Engineer & vCISO Information Technology and Services ### "Good Product, But it could be great with more refinement, updates and enhancements." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 February 17, 2023 Overall Network Detective provided insight and reporting not available within other platforms. Technical Support suffers from a lack of responsiveness on really big impactful issues that can stop an assessment in its tracks for 1 or more weeks. Pros Ease of use and deployment. Data collectors work 95% of the time without issue. The reports have an enormous amount of data and are well organized. Cons Scaling and capacity for larger clients (4000 device & users) is marginal. Reporting for larger clients can take an extraordinary long period of time (like 12+ hours or more). MS O365 and Azure assessments suffer from configuration and authentication issues. No support for endpoint push assessments for Azure AD Devices (We modified the endpoint data collector to run in a cloud managed environment). Reporting needs to be refined to show the actual assets being cited within many of the reports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SK Sheila K. Marketing Strategist Telecommunications ### "Great product for MSPs! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 17, 2023 Pros This saves us so much time and supports standardization so that there are less manual processes. Cons Implementation was a bit of a challenge but thats easy to say about all software implementations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BR Brad R. VP Tech Services Information Services ### "Quick Network survey and updated information" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2020 Great, especially the people supporting it. Pros We love that we can quickly capture lots of information on a network quickly. We can also integrate this with documentation systems to keep data up to date. Cons The software tools had a little bit of a learning curve. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 6, 2020 Hey, Brad. Thanks for the positive review! We're thrilled that American Technology Specialists is getting great value out of our tools. Stay tuned for new reports and even more new features coming soon! MK Mike K. Manager, Client Technical Services Information Technology and Services ### "A powerful discovery tool that's simple and effective!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2019 A few years ago our company was looking for a solution to make network assessments more profitable while also being able to add in security and overall system health analysis. We had a compile different products that we tested along the way but nothing gave us the simplicity while also providing the detail like Network Detective! Pros \- Simple to use - Cost-effective network assessments - Ability to schedule scans - Deliverables to clients that have a real impact! Cons No cons come to mind, the product does what I ask of it! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MW Mark W. VP of Consulting/vCIO Information Technology and Services ### "Network Detective is part of our regular toolkit" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 8, 2019 The information returned is extremely useful when onboarding a new client. Pros The detail it returns regarding user accounts, shares and computers on the domain. Cons The initial user interface isn't very intuitive but after a few uses it's seemless. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JA John A. vCIO Information Technology and Services ### "Network Detective Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2019 I have greatly enjoyed using the software and find it easy to generate some valuable reports. It is tried, tested, and true and provides me amazing insight and understanding of even the most detailed network. Pros This software has been vital to helping our business grow. From new prospects to existing clients we use this software to help shed light on companies networks. In the pre-sale we use this tool to help inform the customer about their current support and security issues they may have and not even know about. It is eye opening for them to see this and it helps us build a better program for them to help address their needs. For our existing clients we run this and use it during our QBRs to show the value they are receiving from us and how we have helped remediate the issues on their network. Cons There isn't much I don't like about this software. It is simple to use and easy for us to train new employees on. The biggest issue I have ever had about this was more my fault than the software itself. I had done an upgrade on the report builder and didn't upgrade the scan tools so I had a mismatch after a scan and had to contact support who helped me roll back my software and get the scan going so I didn't have to go and re-scan the environment. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AW Adam W. Project Manager Information Technology and Services ### "Great tool for getting a handle on your clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 4, 2019 Pros \- Excellent visibility into the overall status of the network, detailing out potentially vulnerable ports and - Clearly identifies items for cleanup, such as old user accounts and what users are in what groups. - Provides a wealth of reports, some of which are end-user friendly and can be given to executives, while others are more technical and can be utilized for remediation. - Has helped on both landing new prospects and showing improvements to existing clients over the course of time Cons Generating reports has intermittent issues, has not been a big deal. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.