--- title: "INO CX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about INO CX Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/194303/INO-CX/" page_type: "product" language: "en" --- # INO CX Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) INO CX ## What is INO CX? INO CX is an All-in-One Business Communication Solution. It includes: Omnichannel Contact Center: Engage customers through voice, email, chat, SMS, social media, and campaigns for a seamless experience. Collaboration Tools: Boost productivity and creativity with collaborative features. Business Phone: Ensure constant connectivity with feature-rich phones. INO CX is 100% cloud-based, open for API integration with your business solutions, and offers native Salesforce integration. ## What is INO CX used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/)[Collaboration](https://www.capterra.com/collaboration-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €40 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for INO CX?[Manage this product listing](https://www.g2.com/products/ino-cx/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### INO CX 4.5 (10) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €40 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (10) Ease Of Use 4.6 (973) Value For Money 4.3 (9) Value For Money 4.6 (796) Customer Service 4.6 (9) Customer Service 4.7 (768) ## INO CX alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) ## FAQs about INO CX Overview ### Which roles and teams benefit most from INO CX? INO CX is most used by customer support leaders, call center managers, collections teams, and telecom or application administrators who manage high-volume customer interactions. Service and product leaders use it to improve routing, monitor performance, streamline follow-up workflows, and strengthen coordination between customer service, retail, and back-office operations. Answer based on 10 reviews Overview ### What company size and specific industries is INO CX built for? INO CX is designed for companies operating across Europe, South America, and Central America, including businesses in France, Portugal, Spain, Belgium, the Netherlands, Germany, Poland, Luxembourg, England, and Switzerland. The vendor description does not specify a particular company size or industry, so it appears suited to organizations with international regional coverage. Features and Usability ### What are the key features of INO CX? INO CX offers AI Copilot, omnichannel communication, and call center management tools such as automatic call distribution, IVR, call routing, call recording, and call monitoring. It also includes CRM, contact and customer databases, chat/messaging, SMS messaging, email management, reporting and analytics, and payment processing. Integrations ### Which third-party tools and platforms does INO CX integrate with? INO CX integrates with 5 third-party CRM platforms: Divalto, E-DEAL CRM, Efficy CRM, MS Dynamics, and Zoho CRM. These catalog integrations cover customer relationship management connections for teams that need to link INO CX with existing sales and service systems. Getting Started and Support ### What training and onboarding options does INO CX offer? INO CX provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars offer scheduled topic-based learning, documentation gives written reference material, and videos provide visual guidance for self-paced review. Getting Started and Support ### What customer support options does INO CX offer? INO CX provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Support quality feedback is not available in the catalog data, so no user experience patterns about response times or helpfulness can be stated. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) INO CX supports all three of the features reviewers value most: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call center operations, keep accurate records of customer interactions, and oversee call quality, allowing teams to improve service consistency and respond to customer needs more effectively. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Agent Interface Agents can view and manage all customer requests and interactions. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges INO CX 116 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Call Distribution: Distribute/route/connect calls - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Blended Call Center: A call center that both makes and receives calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Historical Reporting: Information, data and reports that are being tracked over time - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multiple Payment Options: Process payments via multiple modes directly through the application - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Online Payments: Accept and process online payment transactions - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Plans: Manage plans with a set payment schedule that help customers pay outstanding debt - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - Video Conferencing: Connect with meeting participants remotely over video - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice Mail: Computer-based system that allows users to send and receive voice messages - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.5 (10) 4.5 Based on 10 reviews ## Pricing Value for money 4.3 (9) Basic €40.00 Usage Based,Per Month Value for money 4.3 (9) 4.3 Based on 9 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Efficy CRM](https://www.capterra.com/p/149894/Efficy-CRM/)[ Divalto](https://www.capterra.com/p/177191/Divalto/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (9) 4.6 Based on 9 reviews ## User reviews Overall rating 4.5 Based on 10 reviews Filter by rating 5(5) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LT loetitia T. Responsable de service Retail ### "Avis sur utilisation INO" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 1, 2022 permet de palier le manque de service téléphonie interne Pros Le 1er point fort est la rapidité de mise en oeuvre Cons administration des utilisateurs et suivi des résultats complexes Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Pierre D. Responsable télécoms Financial Services ### "Un produit complet et simple d'utilisation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2022 Une solution qui a été déployée très rapidement à faible coût et qui répond pleinement aux attentes de nos métiers Pros Les équipes n'ont eu aucune difficulté dans la prise en main de l'outil, de même qu'en administration. Cons Le bandeau évolue au fur et à mesure des nouvelles versions, ce qui peut complexifier son usage. Reasons for choosing INO CX Pour la rapidité de déploiement et le coût Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PV Paula V. adjointe direction développement produit Mechanical or Industrial Engineering ### "Utilisation de INO" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 25, 2022 d'un point de vue général, je dirai que la personne en charge de notre dossier a été à notre écoute, elle nous a aidé grâce à son expérience à avoir un outil adapté à nos besoins. le suivi client n'est pas uniquement lors de la mise en place mais après également. Le professionnalisme et la disponibilité de l'ensemble de l'équipe ont été plus que apprécié par l'ensemble des personnes de nos entreprises et par les utilisateurs quotidien du logiciel. Pros simplicité de mise en œuvre, simplicité d'utilisation, adaptabilité de l'outil par rapport à nos besoins, transparence sur les données. Cons Avoir un KPIS regroupant les heures d'appels sur le mois afin de pouvoir analyser les pics d'appels sur la semaine. Reasons for choosing INO CX Nous avons été orienté chez Ino par une autre société : LINKT. qui après analyse de nos besoins nous a conseillé de passer par INO. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HG Helene G. Responsable centre d'appels Human Resources ### "Logiciel simple et très abordable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 25, 2022 Pros Prise en main du logiciel très simple. Je recommande Cons Manque quelques petites statistiques mais sinon rien à redire sur le reste. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FL Frederic L. Head of Customer Support Computer Software ### "Simple et efficace" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 25, 2022 Avec finalement très peu d'adaptation et une configuration assez simple, nous avons pu paramétrer la solution et l'adapter à nos process internes. Pros Nous utilisons la solution pour notre Support fonctionnant en 24/5. La solution est très souple en terme de gestion d'équipes et de nos plannings parfois complexes. Cons Nous utilisons le produit en web RTC. Malheureusement nous constatons de fréquentes déconnexions qui nous obligent à vérifier sans cesse que la connexion est bien active pour ne pas manquer d'appel. Reasons for choosing INO CX La solution était déjà utilisée dans notre société par d'autres équipes et répondait parfaitement à nos besoins. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OC Olivier C. Manager Hotline Security and Investigations ### "Simplicité de prise en main, adapté à notre activité" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 23, 2022 L'intégration a été aisée et assez rapide. Nos besoins initiaux ont été bien écoutés et compris. Quelques développements sur-mesure ont été ajoutés pour notre utilisation : à chaque fois les cahiers des charges ont été respectés. Excellente réactivité du SAV. Pros Le pilotage en temps réel de notre activité est clairement le point fort de la solution. Associé à une simplicité de prise en main et utilisation quotidienne en supervision pour les managers. Parfaitement adapté au télétravail. Quasiment aucun problème d'intégration à nos processus. Cons La "coupure de flux" d'appels entrants ne nous est pas indispensable et elle est plus difficile à manager. Pouvoir basculer facilement sur n'importe quel statut pendant le "post appel automatique". Pouvoir être joignable en interne, sans être obligatoirement en "ready". Une vision "plateau" / statut des collègues / état des files plus large pour chaque utilisateur non superviseur (notamment pour le télétravail et l'absence d'écrans de monitoring) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JM Julien M. Responsable recouvrement Financial Services ### "Utilisation GERI.FR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2022 Pros La facilité de prise en main et l'ergonomie des outils. J'ajoute également la simplicité d'extraction des données Cons J'aurais aimé avoir plus de filtre possible pour la gestion des données et leurs extractions. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DM Delphine M. Responsable relation clients / magasins Retail ### "Un service au TOP" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2022 Pros Simple à utiliser, reporting très bien soigné. Cons Je n'en vois pas, tout se passe très bien Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BA Benjamin A. Gestionnaire Applicatif Food Production ### "Avis personnels" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2022 Pros Simplicité d'utilisation Facilité de déploiement Proximité des équipes Cons Prise en main de l'interface d'administration - manque de documentation Absence d'interface de recette Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Directrice Recouvrement Externalisé Computer Software ### "Une plateforme au service de notre activité" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 19, 2022 Pros Dans le cadre de nos activités, nous sommes amenés à gérer un gros volume d'appels clients avec nos équipes de grande taille. Le logiciel Ino CX nous permet donc au jour le jour de superviser ces activités et nos équipes, et même à distance. Un grand atout que nous avons bénéficié lors de la crise sanitaire et de l'envoi total de notre service en télétravail. Egalement les diverses fonctionnalités s'adaptent à nos besoins et celles de nos clients (qualification, enregistrement et écoute des appels, parcours et expérience clients). Cons Le logiciel est tellement complet qu'il est parfois difficile de comprendre l'exhaustivité des modules et options. Aussi avec toutes les évolutions, il est parfois dur de suivre. Reasons for choosing INO CX Nous avons connu INO CX via un client et l'avons donc utilisé. Notre expérience a tellement été satisfaisante que nous avons opté pour l'acheter nous même en interne. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 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