# INO CX Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about INO CX Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/194303/INO-CX

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# 

 INO CX Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

INO CX

## What is INO CX?

INO CX is an All-in-One Business Communication Solution. It includes: Omnichannel Contact Center: Engage customers through voice, email, chat, SMS, social media, and campaigns for a seamless experience. Collaboration Tools: Boost productivity and creativity with collaborative features. Business Phone: Ensure constant connectivity with feature-rich phones. INO CX is 100% cloud-based, open for API integration with your business solutions, and offers native Salesforce integration.

## What is INO CX used for?

[Contact Center](https://www.capterra.com/contact-center-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/)[Collaboration](https://www.capterra.com/collaboration-software/)

Top alternative

Featured

Overall rating

Based on 10 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€40

Usage Based, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

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Do you work for INO CX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ino.cx&name=INO CX)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### INO CX

4.5 (10)

VS.

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

€40

Usage Based, Per Month

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (10)

Ease Of Use

4.0 (262)

Value For Money

4.3 (9)

Value For Money

4.2 (218)

Customer Service

4.6 (9)

Customer Service

4.0 (226)

## INO CX alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

Agent Interface

Agents can view and manage all customer requests and interactions.

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Alerts/Escalation

System alerts about the need to escalate an issue or request

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

INO CX 113 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

Tickets are automatically assigned to specific agents based on predefined rules

Automatically create schedules based on business needs or employee availability and qualifications

Distribute/route/connect calls

Create and automatically send premade copy in response to customer messages

Send messages, notifications, or documents to an entire customer base at the same time

Create, manage, and send invoices or bills to customers

A call center that both makes and receives calls

Track and manage schedules and meetings via an integrated calendar

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Access previous interactions or concerns to maintain customer relationships

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Protect sensitive data for digital privacy

Accept and process credit/debit card transactions

Assemble applications and processes by dragging over and arranging pre-built components

Electronically collect payments for goods or services

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Predefined actions automatically performed on the occurance of specific events

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Information, data and reports that are being tracked over time

A call center that primarily receives calls, typically customer service focused

Organize, prioritize, and manage incoming communications

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Agents choose who to call and when

Access software remotely via mobile devices

Clients can submit payments via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and handle various international currencies

Manage and support multiple languages

Process payments via multiple modes directly through the application

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Generate personalized communications upon request to meet customer needs

Accept and process online payment transactions

A call center that primarily makes calls, typically sales focused

Allow customers to make a partial payment on an invoice and track remaining debt

Manage plans with a set payment schedule that help customers pay outstanding debt

Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS)

Organize and manage the accomplishments and development of employees or performance of applications or systems

Adjust communications based on previous interactions or personal preferences

Set of pre-recorded messages for candidates that can be shared before, during and after the video interview

System calls multiple numbers at once and connects the agent to the first number that answers

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Automated process of charging customers at regular intervals for repeated access or use of a product or service

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Allow users to access multiple services after entering their login credentials once

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Allow customers/users to submit support queries and service requests

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, save, and re-purpose templates for emails, forms, etc.

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Manage, record and track all business exchanges in form of money and its related interactions in the system

Monitor or audit historical and current transactions to analyze customer account activities

Connect with meeting participants remotely over video

Interact with data visualization elements, such as charts and graphs, to drill down into data

Computer-based system that allows users to send and receive voice messages

An extended application or connector that enables users to perform additional services with their current set of tools

Get Advice

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Features

4.5 (10)

4.5

Based on 10 reviews

## Pricing

Value for money

4.3 (9)

Basic

€40.00

Usage Based,Per Month

Value for money

4.3 (9)

4.3

Based on 9 reviews

## Integrations

[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

Efficy CRM](https://www.capterra.com/p/149894/Efficy-CRM/)[

Divalto](https://www.capterra.com/p/177191/Divalto/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (9)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (9)

4.6

Based on 9 reviews

## User reviews

Overall rating

4.5

Based on 10 reviews

Filter by rating

5(5)

4(5)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

LT

loetitia t.

Responsable de service

Retail

### "Avis sur utilisation INO"

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 1, 2022

permet de palier le manque de service téléphonie interne

Pros

Le 1er point fort est la rapidité de mise en oeuvre

Cons

administration des utilisateurs et suivi des résultats complexes

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Pierre d.

Responsable télécoms

Financial Services

### "Un produit complet et simple d'utilisation"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 25, 2022

Une solution qui a été déployée très rapidement à faible coût et qui répond pleinement aux attentes de nos métiers

Pros

Les équipes n'ont eu aucune difficulté dans la prise en main de l'outil, de même qu'en administration.

Cons

Le bandeau évolue au fur et à mesure des nouvelles versions, ce qui peut complexifier son usage.

Reasons for choosing INO CX

Pour la rapidité de déploiement et le coût

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PV

Paula V.

adjointe direction développement produit

Mechanical or Industrial Engineering

### "Utilisation de INO"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

May 25, 2022

d'un point de vue général, je dirai que la personne en charge de notre dossier a été à notre écoute, elle nous a aidé grâce à son expérience à avoir un outil adapté à nos besoins. le suivi client n'est pas uniquement lors de la mise en place mais après également. Le professionnalisme et la disponibilité de l'ensemble de l'équipe ont été plus que apprécié par l'ensemble des personnes de nos entreprises et par les utilisateurs quotidien du logiciel.

Pros

simplicité de mise en œuvre, simplicité d'utilisation, adaptabilité de l'outil par rapport à nos besoins, transparence sur les données.

Cons

Avoir un KPIS regroupant les heures d'appels sur le mois afin de pouvoir analyser les pics d'appels sur la semaine.

Reasons for choosing INO CX

Nous avons été orienté chez Ino par une autre société : LINKT. qui après analyse de nos besoins nous a conseillé de passer par INO.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HG

Helene g.

Responsable centre d'appels

Human Resources

### "Logiciel simple et très abordable"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 25, 2022

Pros

Prise en main du logiciel très simple. Je recommande

Cons

Manque quelques petites statistiques mais sinon rien à redire sur le reste.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FL

Frederic L.

Head of Customer Support

Computer Software

### "Simple et efficace"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

May 25, 2022

Avec finalement très peu d'adaptation et une configuration assez simple, nous avons pu paramétrer la solution et l'adapter à nos process internes.

Pros

Nous utilisons la solution pour notre Support fonctionnant en 24/5. La solution est très souple en terme de gestion d'équipes et de nos plannings parfois complexes.

Cons

Nous utilisons le produit en web RTC. Malheureusement nous constatons de fréquentes déconnexions qui nous obligent à vérifier sans cesse que la connexion est bien active pour ne pas manquer d'appel.

Reasons for choosing INO CX

La solution était déjà utilisée dans notre société par d'autres équipes et répondait parfaitement à nos besoins.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

OC

Olivier C.

Manager Hotline

Security and Investigations

### "Simplicité de prise en main, adapté à notre activité"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 23, 2022

L'intégration a été aisée et assez rapide. Nos besoins initiaux ont été bien écoutés et compris. Quelques développements sur-mesure ont été ajoutés pour notre utilisation : à chaque fois les cahiers des charges ont été respectés. Excellente réactivité du SAV.

Pros

Le pilotage en temps réel de notre activité est clairement le point fort de la solution. Associé à une simplicité de prise en main et utilisation quotidienne en supervision pour les managers. Parfaitement adapté au télétravail. Quasiment aucun problème d'intégration à nos processus.

Cons

La "coupure de flux" d'appels entrants ne nous est pas indispensable et elle est plus difficile à manager. Pouvoir basculer facilement sur n'importe quel statut pendant le "post appel automatique". Pouvoir être joignable en interne, sans être obligatoirement en "ready". Une vision "plateau" / statut des collègues / état des files plus large pour chaque utilisateur non superviseur (notamment pour le télétravail et l'absence d'écrans de monitoring)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JM

Julien M.

Responsable recouvrement

Financial Services

### "Utilisation GERI.FR"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 22, 2022

Pros

La facilité de prise en main et l'ergonomie des outils. J'ajoute également la simplicité d'extraction des données

Cons

J'aurais aimé avoir plus de filtre possible pour la gestion des données et leurs extractions.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DM

Delphine M.

Responsable relation clients / magasins

Retail

### "Un service au TOP"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 20, 2022

Pros

Simple à utiliser, reporting très bien soigné.

Cons

Je n'en vois pas, tout se passe très bien

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BA

Benjamin A.

Gestionnaire Applicatif

Food Production

### "Avis personnels"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 20, 2022

Pros

Simplicité d'utilisation Facilité de déploiement Proximité des équipes

Cons

Prise en main de l'interface d'administration - manque de documentation Absence d'interface de recette

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Directrice Recouvrement Externalisé

Computer Software

### "Une plateforme au service de notre activité"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

May 19, 2022

Pros

Dans le cadre de nos activités, nous sommes amenés à gérer un gros volume d'appels clients avec nos équipes de grande taille. Le logiciel Ino CX nous permet donc au jour le jour de superviser ces activités et nos équipes, et même à distance. Un grand atout que nous avons bénéficié lors de la crise sanitaire et de l'envoi total de notre service en télétravail. Egalement les diverses fonctionnalités s'adaptent à nos besoins et celles de nos clients (qualification, enregistrement et écoute des appels, parcours et expérience clients).

Cons

Le logiciel est tellement complet qu'il est parfois difficile de comprendre l'exhaustivité des modules et options. Aussi avec toutes les évolutions, il est parfois dur de suivre.

Reasons for choosing INO CX

Nous avons connu INO CX via un client et l'avons donc utilisé. Notre expérience a tellement été satisfaisante que nous avons opté pour l'acheter nous même en interne.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/194303/INO-CX/reviews/)

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