--- title: "CareMessage Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CareMessage Software - reviews, pricing plans, popular comparisons to other Patient Engagement products and more." source_url: "https://www.capterra.com/p/194357/CareMessage/" page_type: "product" language: "en" --- # CareMessage Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CareMessage ## What is CareMessage? CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. Powered by the Health Equity Engine™, the platform enables organizations to combine messaging, data, and interoperability to increase access to care, improve clinical outcomes, and address social drivers of health. With 20 million patients reached since 2013, CareMessage is the only patient engagement solution proven to improve health equity at scale. The team, many with lived experiences in these communities, leverages a nonprofit model to reinvest revenue into impact. CareMessage is the partner of choice for organizations committed to advancing health equity. ## What is CareMessage used for? [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Patient Management](https://www.capterra.com/patient-management-software/)[Healthcare CRM](https://www.capterra.com/healthcare-crm-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CareMessage?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.caremessage.org&name=CareMessage) ## CareMessage Overview Updated August 2026 AI summary CareMessage delivers cloud-based patient engagement and healthcare CRM tools for small and midsize organizations seeking to coordinate communications and scheduling. It includes appointment management, HIPAA-compliant messaging, confirmations, reminders, patient education, and feedback features. Notable options include multi-channel communication, customizable reports, workflow management, and third-party integrations, supporting teams in managing outreach, reporting, and patient follow-up. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CareMessage 4.9 (11) VS. [3.9 (1,381)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (11) Ease Of Use 4.1 (212) Value For Money 4.4 (11) Value For Money 3.7 (202) Customer Service 5.0 (11) Customer Service 3.8 (207) ## CareMessage alternatives [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Klara](https://www.capterra.com/p/203066/Klara/) [4.6 (212)](https://www.capterra.com/p/203066/Klara/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203066/Klara/) [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) Highest Rated [DocVilla](https://www.capterra.com/p/203619/DocVilla/) [5.0 (74)](https://www.capterra.com/p/203619/DocVilla/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203619/DocVilla/) [View all alternatives](https://www.capterra.com/p/194357/CareMessage/alternatives/) ## FAQs about CareMessage Overview ### Which roles and teams benefit most from CareMessage? CareMessage is most used by clinical operations leaders, nursing managers, population health teams, and outreach staff who need to coordinate patient communication at scale. Health IT, analytics, and managed care leaders use it to support appointment reminders, care-gap outreach, reporting workflows, and engagement programs that improve access, follow-through, and quality performance. Answer based on 11 reviews Overview ### What company size and specific industries is CareMessage built for? CareMessage is designed for healthcare organizations that serve underserved communities, including FQHCs, community health centers, free and charitable clinics, tribal health organizations, and safety-net providers. It is built for providers in the nonprofit and public health sectors rather than general-purpose businesses. Features and Usability ### What are the key features of CareMessage? CareMessage offers patient communications and engagement tools, including SMS messaging, broadcast messaging, alerts and notifications, reminders, and multi-channel communication. It also includes appointment scheduling and management, confirmations, no-show tracking, surveys and feedback, reporting and analytics, workflow management, and HIPAA-compliant records and messaging. Integrations ### Which third-party tools and platforms does CareMessage integrate with? CareMessage integrates with six third-party healthcare platforms: Athena, Centricity, Dentrix, Epic, NextGen, and eClinicalWorks. The catalog also includes NextGen Office in reviewer mentions, showing support for appointment and practice management systems used across clinical and dental workflows. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does CareMessage offer? CareMessage provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided training, while documentation and videos offer written and visual reference materials for self-paced review and feature setup. Getting Started and Support ### What customer support options does CareMessage offer? CareMessage provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support experience details from users are not available, so no claims can be made about response times, helpfulness, or common frustrations. The listed channels show multiple ways to get help with setup and ongoing use. ## Features AI summary Based on 1,243 Patient Engagement reviews Capterra reviewers point to these as the top features buyers look for in patient engagement software: - **HIPAA Compliant** (**70%** of reviewers rated this feature as critical) - **Appointment Management** (**51%**) - **Confirmations/Reminders** (**50%**) CareMessage supports all three of the features reviewers rank highest: **HIPAA Compliant**, **Appointment Management**, and **Confirmations/Reminders**. Together, these capabilities help healthcare organizations protect patient information, coordinate scheduling more efficiently, and reduce missed visits by keeping patients informed, allowing teams to improve communication and deliver a more consistent patient experience. HIPAA Compliant 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Appointment Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Messaging 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Communicate using messages within the system Campaign Management 4.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Appointment Scheduling 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Activity Dashboard 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities CareMessage 44 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Broadcast Messaging: Notify large groups of people simultaneously about important updates. - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customizable Reports: Alter the layout and content of reports - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - No-Show Tracking: Track and monitor patient no-show rates - Online Scheduling: Track and organize online shifts - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Records Management: Ability to record, store, update, and retrieve information - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (11) 4.7 Based on 11 reviews ## Pricing Value for money 4.4 (11) Basic Contact Vendor for Pricing It includes: - Unlimited Messaging Value for money 4.4 (11) 4.4 Based on 11 reviews ## Integrations [ Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Dentrix](https://www.capterra.com/p/2329/Dentrix/)[ NextGen](https://www.capterra.com/p/144594/NextGen/)[ Athena](https://www.capterra.com/p/240673/Athena/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (11) 5.0 Based on 11 reviews ## User reviews Overall rating 4.9 Based on 11 reviews Filter by rating 5(10) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent ZA Zainab A. Clinic Nurse Manager Hospital & Health Care ### "CareMessage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2025 My experience has been great. The customer service from this team is unmatched. Pros I love that there is not a limit of messages that can be sent. I also love the one to one messaging feature. The customer support team is absolutely amazing. I can not say enough good things about them. Getting set up was very easy as well and it is all user friendly. Cons I wish we had control over how long outreaches last for and also that outreaches came from the same phone number. Using different phone numbers for text messages makes patients think it is spam. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost and HIPAA compliance. CareMessage had everything that we needed Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BR Braya R. Quality Director Medical Practice ### "CareMessage Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2025 Phenomenal. Exceeds our expectations. CareMessage is so easy to work with and always helpful. Pros CareMessage is so supportive and prompt with communication and meeting needs. Cons We would love if CareMessage developed an integrated patient portal so that we could use the CareMessage for ALL of our patient communication needs. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CG Cristela G. Clinical Operations Director Hospital & Health Care ### "Care Message Satisfaction" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 22, 2025 It has been a good experience. Once you become familiar with the features it is easy to navigate. This has really helped our front desk staff become more efficient on patient reminders, hopefully reducing our no show rate. Pros User friendly, patients love the messaging feature. Able to see the individual patient responses. I like that we can stop the messages for patients that opt out. Cons Some of the corrective features are limited for supervisors. I would love to see more flexibility with things we can correct on our end without reaching out to support. For example; updating the message template once it has been used. Also, would like to see a report on why the messages were not delivered so that we can correct the issue on our end. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AS Anu S. Reports Analyst and Nextgen Applications Support Specialist Information Technology and Services ### "My experience with Care message application & the Amazing team to work with." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2025 My experience has been very positive. Customer service is an important aspect of this positive experience. I look forward to working with the Care message team to improve, engage & enhance patient care that is meaningful & fulfilling. Pros The Care message product is easy to use. They have excellent customer service who respond in a timely manner & go extra mile when needed to meet our needs. It's been an amazing partnership with Care message team & hope to continue to work with them to im\[prove & empower patient care Cons The missing piece would be the integration with the EHR for improved patient engagement. Especially when surveys are sent out through Care message the outcome or impact is not transferred to EHR. Only exception being appointment reminders. I am sure it should be possible in the near future to work in an integrated environment Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MB Mikala B. COO Hospital & Health Care ### "Care Message is a Great Solution " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 5, 2025 Pros Care Message provides us with automated messages and easy to implement solutions that require low touch by staff. Cons This does not fully integrate into our EMR for all send out options. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BD Bella D. Population Health Specialist Hospital & Health Care ### "CareMessage is a MUST!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2025 I cannot say enough good things about CareMessage. Not only are they a company rooted in achieving health equity and making messaging available to everyone, the product itself is intuitive to use and allows us to readily reach our patients. With this tool, we can provide patients information that empowers them to take control of their healthcare - from referral follow up, social drivers of health resources, routine health promotion, education, and disease prevention messages, and collecting patient satisfaction data, CareMessage allows clinics to do all of this and so much more. I would recommend this product 12/10 times. Pros The ability to send mass text outreaches, one-on-one messaging, and appointment reminders are integral to our practice. Recent implementation of automated post-appointment messaging has increased our satisfaction survey submissions significantly! Their support team and customer success teams are easily the best I have ever worked with. Cons The Programs feature is something we have yet to employ, in part due to hesitancy around the frequency of messages and the inability to adjust the frequency. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DE Daniel E. Outreach Hospital & Health Care ### "Best Patient Engagement & Appointments solution !!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2024 Pros Easy to use software, I can send campaign messages, appointments and direct messages to all patients. -Improved patient engagement -Excellent customer service -Cost effective communication -Customizable Cons I don't have any issues with this software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CA Claudia A. Sr. Director of Business Operations Hospital & Health Care ### "CareMessage Enables FQHC to Communicate with Patients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2022 I am huge fan of CareMessage and had recommended to other FQHCs and free clinics. Pros The implementation required very little IT effort. The system is very self-intuitive; thus, end-user training is very quick. Cons The character limitation for the automatic appointment reminders doesn't allow us to provide very detailed instructions to patients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BC Brenda C. Director of Managed Care Hospital & Health Care ### "Great ROI " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2020 Currently using CareMessage for appointment confirmation. cancellation, and patient engagement outreach. Our experience with CareMessage has been a robust learning experience. They CareMessage team has assisted in creating process that increases our patient engagement and linking then to care in order to decrease our patient's health care disparities and increasing the quality of care we are providing our patients. Pros CareMessage has many great features but one of the most impactful feature is the ability to communicate with patients via text message. In addition, the patient appointment confirmation is phenomenal. The system is user friendly and the implementation process was not cumbersome Cons What I least dislike is the fact that our EHR doesn't canceled our appointments automatically. There is a pro and a con to that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Alexander D. Director of MIS Hospital & Health Care ### "Direct Communication and Engagement with Patients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 27, 2019 From implementation of CareMessage to day-to-day use of the product, the overall experience has been amazing. CareMessage is surrounded by a team of experts and their knowledge of the product and wiliness to share their successes from other clients sets them apart. The monthly calls with CareMessage are always educational as we learn new ways to engage our patients. With CareMessage, we have been able to solve some major communications issues we have had over the years with our patients. The first problem we solved was the patient appointment reminders. With CareMessage, we now have a truly integrated appointment reminder system that pulls data from our EMR system, then directly contacts the patient according to their choice of communication (text or phone call), allows the patients to confirm, cancel or reschedule their appointment and directly updates our EMR system with the patient's response. The second problem we solved was communicating directly with our patients. Whether it is sending a text message blasts to all of our patients on any news and/or events in the community or targeting specific patient populations and setting up wellness programs and reminders, CareMessage makes it possible to communicate with our patients in a variety of ways that truly work. Having the ability to see the patient responses in real-time and engaging the patient with direct messaging makes this an invaluable tool for our organization. Pros CareMessage is multi-purpose communication/engagement application. For the appointment reminders, CareMessage was able to interface directly with our EMR system (Greenway Intergy) which allows our patients to confirm, cancel or reschedule their appointments via text or voice and our EMR system will automatically update accordingly to their responses. For patient engagement, CareMessage gives us the ability to communicate with a specific group of our patients or all of our patients. With CareMessage, we have the ability to view text message responses from patients and we can respond back to them in real time. CareMessage is easy to use and it easy to train others. The interface with web-based therefore it works in most corporate environments. Our organization uses Citrix and we did not have to load any special software to deploy CareMessage. Cons What we least liked about this software is that our organization did not implement it sooner. Reasons for choosing CareMessage We choose CareMessage because of its ability to communicate with our patients in a variety of ways and with the many options it offers in setting up programs for continued interaction. With CareMessage, we don't just have an appointment reminder system, we have a direct method of communicating with one, some or all our patients. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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