--- title: "ATENTO Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ATENTO Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/194433/ATENTO-2/" page_type: "product" language: "en" --- # ATENTO Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ATENTO ## What is ATENTO? Digital gift card system that improves the workflow of handling gift cards and allows easy sales. ## What is ATENTO used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ATENTO?[Manage this product listing](https://www.g2.com/products/atento/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ATENTO 5.0 (2) VS. [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (267) Value For Money 5.0 (2) Value For Money 4.6 (231) Customer Service 5.0 (2) Customer Service 4.7 (217) ## ATENTO alternatives [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.3 (662)](https://www.capterra.com/p/227129/Magento-Commerce/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [PayPal](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,663)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207944/PayPal/) [ShipStation](https://www.capterra.com/p/155621/ShipStation/) [4.6 (961)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155621/ShipStation/) ## FAQs about ATENTO Overview ### What company size and specific industries is ATENTO built for? ATENTO is designed for businesses of any size that want to sell gift cards online through their website, Facebook, and Instagram, with additional promotion through ATENTO distribution channels. It fits retailers, restaurants, hospitality providers, and other consumer-facing businesses that offer gift cards as part of their sales strategy. Features and Usability ### What are the key features of ATENTO? ATENTO offers e-commerce and retail management features including CRM, order management, shopping cart, inventory management, and reporting/analytics. It also includes campaign management, email marketing, promotions management, loyalty program, multi-channel marketing, marketplace integration, shipping management, and website management for sales, customer, and store operations. Getting Started and Support ### What training and onboarding options does ATENTO offer? ATENTO provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training supports direct instruction, live online sessions allow guided remote setup, webinars cover group learning topics, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does ATENTO offer? ATENTO provides 24/7 live rep support and chat. These channels let users reach support at any time and get direct assistance through conversation-based help. ## Features AI summary Based on 1,860 Contact Center reviews Capterra data shows that buyers of customer loyalty software rank the following features as their top priorities: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) ATENTO supports **Loyalty Program**, but it does not include **Rewards Management** or **Third-Party Integrations**. Instead, it offers other features that reviewers also value, including **Gift Card Management** (**39%**), **Loyalty Cards** (**34%**), and **Member Portal** (**31%**). These features can help businesses encourage repeat purchases, give customers easy access to loyalty benefits, and manage member participation more effectively, helping teams build stronger customer relationships over time. Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Discount Management Track products that are for sale at a reduced price or part of coupon promotions Email Marketing Create and send email blasts/campaigns Gift Card Management Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus ATENTO 14 features ### All Features - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Email Marketing: Create and send email blasts/campaigns - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) ### Starting price Free trial available Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AR Alon R. Manager Food & Beverages ### "Great app, very useful." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2019 Pros User friendly. Comes in handy in many situations. Cons None. I enjoy this app very much, no reason not to recommend it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KY Kanda Y. masseuse Health, Wellness and Fitness ### "Relief in the working day" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 19, 2019 Pros Everything is automatic. All you have to do is download the billing at the end of the month and print. Simply great. Cons I can not think of anything right now. I am excited about this software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.