--- title: "HIPAA Video Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HIPAA Video Software - reviews, pricing plans, popular comparisons to other Telemedicine products and more." source_url: "https://www.capterra.com/p/194463/Telehealth-Video-Solution/" page_type: "product" language: "en" --- # HIPAA Video Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) HIPAA Video ## What is HIPAA Video? HIPAA Video is the leader in online healthcare communications. We equip Providers and healthcare professionals with a simple, customizable video solution that meets their telehealth needs. We understand the importance of HIPAA Compliance and provide only the most secure channels for handling sensitive and private information. We provide our award-winning service with no strings attached. You are in no obligation to sign long-term contracts and we will never ask you for your credit card to start. ## What is HIPAA Video used for? [Telemedicine](https://www.capterra.com/telemedicine-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HIPAA Video?[Manage this product listing](https://www.g2.com/products/hipaa-video/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HIPAA Video 4.2 (10) VS. [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting Price $30 Per User, Per Month Starting Price $49 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (10) Ease Of Use 4.4 (2,818) Value For Money 4.5 (10) Value For Money 4.3 (1,891) Customer Service 4.4 (9) Customer Service 4.4 (2,410) ## HIPAA Video alternatives [4.7 (3,658)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (535)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (209)](https://www.capterra.com/p/180530/Power-Diary/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (29)](https://www.capterra.com/p/176585/OpenPracticeSolutions/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about HIPAA Video Overview ### Which roles and teams benefit most from HIPAA Video? HIPAA Video is most used by behavioral health clinicians, counselors, psychotherapists, and physicians who need secure virtual sessions, remote consultations, and compliant patient communication. Practice owners, partners, and executive leaders benefit from it for expanding telehealth services, maintaining privacy standards, and supporting efficient care delivery across small healthcare organizations. Answer based on 10 reviews Overview ### What company size and specific industries is HIPAA Video built for? HIPAA Video is designed for healthcare professionals, clinics, and hospitals, as well as both small and large organizations that need HIPAA-compliant video support. Its target audience spans healthcare settings and organizations of different sizes within the medical sector. Features and Usability ### What are the key features of HIPAA Video? HIPAA Video offers HIPAA compliant teletherapy and video conferencing with two-way audio and video, recording, and a virtual waiting room. It also includes appointment scheduling and management, calendar management, confirmations and reminders, chat and one-to-one messaging, file sharing, access controls and permissions, patient engagement, payment processing, and a client portal. Getting Started and Support ### What training and onboarding options does HIPAA Video offer? HIPAA Video provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced viewing for learning product features and setup steps. Getting Started and Support ### What customer support options does HIPAA Video offer? HIPAA Video provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available about response times, helpfulness, or common support issues, so support experience cannot be described beyond the listed channels. ## Features AI summary Based on 1,618 Telemedicine reviews Capterra reviewers highlight these as the features buyers care about most when comparing telemedicine software: - **Two-Way Audio & Video** (**68%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**78%**) - **Charting** (**64%**) HIPAA Video supports **Two-Way Audio & Video** and **HIPAA Compliant**, covering two of the top capabilities telemedicine buyers look for. However, it lacks **Charting**. Instead, it offers other important features that reviewers also value, including **Video Conferencing** (**57%**), **Appointment Management** (**54%**), and **Appointment Scheduling** (**51%**). These features help providers run secure virtual visits, coordinate patient bookings, and manage daily workflows more efficiently, allowing teams to deliver care with less administrative friction. Two-Way Audio & Video 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa HIPAA Compliant 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Video Conferencing 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Appointment Management 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling 3.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Calendar Management 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar HIPAA Video 33 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication: Communciates results to employees in the form of mass messages if there has been an illness outbreak within the workplace - Compliance: Implements policies and controls to help the organization meet various compliance certifications and standards, such as SOC 1, SOC 2, SSAE 18, ISO 27001, HIPAA and PCI DSS. - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Branding: Add customized logos and colors to align with company branding - Data Security: Protect sensitive data for digital privacy - Email Reminders: Reminders sent via email - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Healthcare: Software designed for the healthcare industry - HIPAA Compliance: Ensures that nutrition/dietician practice operations adhere to and meet HIPAA regulations, to protect, audit, and secure sensitive data - HIPAA Compliance - HIPAA Compliant Messaging: Aligns and complies with HIPAA regulation and standards - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Mobile Access: Access software remotely via mobile devices - Multi-Provider Practice: For practices with multiple providers - One-to-One Messaging: Send personal messages to clients or attendees - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Payment Processing: Accept, record, and reconcile financial transactions - Pharmacy: Stock, distribute, and manage billing for drugs - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Scheduling: Plan availability and assign specific time slots for tasks and resources - Telecommunications: Utilizes telecommunications technology to provide providers and patients with two-way communication. - Teletherapy: Provide online therapy to patients/clients through secure video sessions - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Authorization - HIPAA Compliant Messaging: Allows administrators to set up and implement any levels of authorization required to send and receive secure messages - Video Conferencing: Connect with meeting participants remotely over video - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed --- Get Advice We can help you find the software with the features you need. Features 4.2 (10) 4.2 Based on 10 reviews ## Pricing Value for money 4.5 (10) Free Trial Free Version Basic $30.00 Per User,Per Month Value for money 4.5 (10) 4.5 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (9) 4.4 Based on 9 reviews ## User reviews Overall rating 4.2 Based on 10 reviews Filter by rating 5(7) 4(0) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent GI Greg I. Chief Executive officer Mental Health Care ### "user friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 22, 2022 my experience has been very positve Pros Not being extremely technically savy, I found HIPAA Video very user friendly and the customer service supportive Cons There are occasional glitches with the program but they are usually resolved quickly Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OM Oluwatosin M. Licensed Professional Counseling Mental Health Care ### "overall, ok" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 August 15, 2022 Pros It allows the provider and clients face-to-face contact and documentation Cons Okay, the signing in for the clients who forget the password could be challenging at times. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 17, 2022 Hi Dr. M, thank you for taking the time to write a review for us! We really appreciate your business and your feedback. We understand your frustration with the client signing in and forgetting the password. You will be pleased to know in the next update of HipaaVideo.net, your client will be able to receive a link from you WITHOUT signing in! So that issue will be solved! This should happen in the next 4 weeks! We will keep you informed. JD Joyce D. Licensed Professional Counselor Mental Health Care ### " HIPAA is the most affordable software that I could find at the same time the quality is excellent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2022 The most important quality for me is it's HIPAA compliant. Pros The software was easy to learn and I could start using it the same day that I signed up. Cons I have not used this software long enough to express any cons at this point. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 17, 2022 Thank you, Joyce, for choosing our platform, HipaaVideo.net We also appreciate you taking the time to write a review. As you have experienced, customer service is our number one priority. We have customer service reps that ARE LIVE, to answer any problems or questions you may have. FD Franca D. Psy.D Mental Health Care ### "Hippavideo " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2022 Great Pros Mental health software that is Hippa assured and has great customer service. Cons Perhaps including initial paperwork for clients information and consent for mental health sessions. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 17, 2022 Hi Dr. D, Thank you so much for taking the time to write a review for HipaaVideo.net. We understand and have gone to great expense to ensure our platform is Hipaa Compliant. We understand the importance for your patients You will be happy to know we will be adding document signing to the platform in the near future. FD F Dale B. Licensed Clinical Professional Counselor Mental Health Care ### "HIPAA Video and Telehealth" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2022 It allows me to continue my practice during COVID. It is very convenient. I am reluctant to return to in person appointments. Pros I am not a computer person. I left my in person practice one day and started using HIPAAVideo the next. Somehow we made it. Somehow they got me going. HIPAA has been very good about offering assistance and I have certainly appreciated that. I began using the product because of COVID. It has turned out to be very convenient even outside the COVID issue to allow clients to save the time required going to and from my office. Another surprising feature. Somehow, related to the timing, I now rarely go over in the session-- better for the client and for me. Cons I am no longer able to see the elapsed time on the screen. That was a helpful reminder to me. Reasons for choosing HIPAA Video N/A But I want to say that I like to be able to say that the product is HIPAA compliant. That is very important to me. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 17, 2022 Dear Dale, Thank you so much for your review. It means a lot to us! It is our pleasure to help you and your practice. Your success is OUR success. We value you and every customer we have. Thank you for choosing HipaaVideo.net CH Catherine H. Counselor Mental Health Care ### "No answer for not using" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 12, 2022 Pros Calendar. Calendar. Calendar. The calendar is okay and useful. Cons It doesn't work properly. Not helpful for patients Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 17, 2022 Hi Catherine, Thank you for writing an honest review. I am so sorry you had a terrible experience with our platform. We really would like to know what specifically the issues were. We do have a live customer service team to address any problems that occur, and we really do our best to address them expediently. if it is ok with you, I would like to reach out to you by phone and see if we can help in anyway. We want to enhance your business, not cause issues! I will email you to set up a call at your convenance. HO Henry O. PARTNER Health, Wellness and Fitness ### "Great TELEMEDICINE Platform! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2020 Very Professional. Staff very attentive. Platform is better than DOXY.me and others. Patients appreciate the simple sign on and clear video experience. Pros HIPAA COMPLIANT GET A BAA SIMPLE FOR PATIENTS TO USE GREAT MODULES CLARITY of APPOINTMENTS "LIVE" CUSTOMER SERVICE Cons No issues. I wish I can submit a least issue. However, we are VERY satisfied and would recommend this product HIPAA VIDEO. Switched from [Doxy.me](https://www.capterra.com/p/158461/Doxy-me/) Needed a more reliable HIPAA COMPLAINT Service. Found it in HIPAA VIDEO! Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Reasons for choosing HIPAA Video Clearly the best TELEMED Solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2020 Hi Henry, Thanks so much for the kind words! You mentioned wishing you could submit an issue. If you'd like, try calling us at 866-444-7221 or visiting https://hipaavideo.net/contact-us/ unless of course whatever you need has already been addressed, in which case, thanks again! We really appreciate your business. LB Lawrence B. Vice President USA Medical Practice ### "Thank you HIPAA VIDEO for being HIPAA COMPLIANT and simple to use...especially for our Patients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 10, 2020 With COVID-19 and the change in the MEDICAL PATIENT Field, HIPAA VIDEO has delivered the perfect Solution..... Pros Simple to use for our Patients. No downloads required. Great Clarity of APPOINTMENTS with Patients. TRULY HIPAA COMPLIANT Industry Leading TELMEDICINE Platform..... and.... LIVE CUSTOMER SERVICE Cons No issues. Love their Platform and Service. Alternatives considered [Doxy.me](https://www.capterra.com/p/158461/Doxy-me/) Reasons for choosing HIPAA Video We originally chose DOXY.me and really had to find an easier and simpler TELEMED Solution... There were connectivity issues with DOXY and their CUSTOMER SERVICE was non existent. HIPAA VIDEO is the Industry Leader! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2020 Thanks so much, Lawrence! We really appreciate the kind words and your continued business! Stay heathy. :-) KK Karen K. Psychotherapist Mental Health Care ### "HIPAA video review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 10, 2020 None; everything okay for the most part. Sometimes the program does not work well. Pros I like the calendar; very organized, and the emails for the appointments are sent immediately. When it works for people, it works well. Cons I have found that many of my patients who have android phone types such as Samsung, etc. cannot use the app. I am unable to see or speak with them. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reasons for choosing HIPAA Video It is a protected site that will not breach confidentiality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2020 Thanks so much for your kind words, Karen. With regards to the trouble your patients sometimes have with Samsung phones, we've recently updated our Android app, so perhaps ask them to make sure they've downloaded the latest version. Or it might be worth mentioning, they don't even really need the app. Our service can work right through the Chrome web browser on their phones. In any case, I'm glad to hear that seems to represent a small fraction of your practice, and that everything else is going well. We really appreciate your business. Stay healthy. :-) RI Rashid I. MD Health, Wellness and Fitness ### "Very useful and great quality" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2019 Pros It's easy for me and my patients to use. Very straightforward and clean interface. It's easy to schedule an appointment. It also works on any of my devices. Cons I would be nice if they have a payment option for patients. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2020 Thank you for the kind words, Rashid, and especially for mentioning how straightforward the interface is and how many devices our service works with. "Remote Visits, Real Simple," isn't just our tagline; it's our mission. As for the option to accept payments from patients, stay tuned; our features are expanding constantly. Thanks again for your trust and business. Stay healthy. :-) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.