# Gensolve Practice Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gensolve Practice Manager the right Appointment Scheduling solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194519/Gensolve-Practice-Manager/reviews --- Gensolve Practice Manager 4.5 (20) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 13th, 2026 # Reviews of Gensolve Practice Manager Ease of use 4.1 Customer Service 4.5 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tina M. Physiotherapist/Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Gensolve Practice Manager for Physiotherapist" February 8, 2020 5.0 Gensolve improved all areas of my work and cut down my admin time, my clinical notes are far easier All admin work with ACC is quicker The Accounting Package is great and everything I need. Dont have to pay for another accounting package Would highly recommend and I do encourage physios including solo or small practices to use Gensolve as well. Pros The program is tailoring very well for Physiotherapist They are constantly reviewing and updating Customer Service is excellent and always easy to get hold off. Online support is also great Can use from the phone for some features Works really well with windows Accounting package is great All the reports are fantastic Saves me alot of time in all areas both clinically and admin wise Cons Not that great with Apple and have to purchased Parallels in order to run. Slower with Apple Does have tendencies to crash quite frequently ie once per week and have to shut down the whole program to get going again. This appears to happen more with the Apple but also does happen occasionally with windows Review Source ND Nadine D. Director Mental Health Care Used the software for: 1-2 years ### "Helped us improve productivity" February 13, 2020 5.0 Overall, we found this product easy to use and it has greatly helped to improve our productivity and get closer to having a paperless office. Pros Easy to invoice and do bulk invoicing Able to process medicare rebates on Gensolve rather than Hicaps machine Auto-populate templates in great and uploading new templates is easy Help desk service is good as they send us clear steps to troubleshoot when we have issues Good to have all client related info in 1 client record, eg appts, attended, client notes uploaded to record, events uploaded to client record, payments etc. It's good that we can hide client names on the appt book if we need to at reception Cons It would be easier if we can press enter on the keyboard when trying to select a function eg when searching for an invoice instead of pressing Get data, just to press enter key. Good if we can have a copy and past function on the appt book for clinician appts, eg copy and past multiple admin spots or supervision time or annual leave. Need to be able to be compatible with Onenote to be able to have Onenote templates Would like more report functions/features eg having GP addresses included in the Client Referrer Details report, having a billable hours report for clinicians that included only "psychologist appt" data not "cliniciam appt", (non-billable data). Would be great if there is an alert that comes up when booking in a client who has fees owing. It would be good if Gensolve can increase the size of files that we can upload Reason for choosing Gensolve Practice Manager We spoke to other businesses that used it and heard good feedback and we liked many of the features. Costs were reasonable. Review Source VR Verified Reviewer CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Gensolve" February 3, 2020 3.0 Pros Bookings and payments are okay. online feature looks promising. cloud based Cons very little flexibility and interaction with other software. Terrible marketing results. Very difficult to interacti with patients as sms/email system is clunky Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/)[Nookal](https://www.capterra.com/p/190479/Nookal/) Reason for choosing Gensolve Practice Manager integration with xero Review Source NG Nadine G. Podiatrist/owner Hospital & Health Care Used the software for: 2+ years ### "Gensolve Practice Management" February 16, 2020 5.0 Pros Easy and straight forward to use. Good online support team who are quick at finding you a solution. Gensolve had more to offer as an practice management system compated to others, suited my practice needs and worked well with other systems (ACC and Physitrack) Cons Nothing much, lots still to learn and explore. Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing Gensolve Practice Manager Cliniko was too simple and non-specific to podiatry. Gensolve was adaptable to more complex. Review Source PT Patricia T. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "GPM Vs PPMP" February 10, 2020 5.0 Our previous practice Management program was PPMP - Gensolve is so much more advanced and easy to use and the "Help Desk" Support is amazing. Pros Ease of use. Everything quite logical and easy to access and use Cons I find the accounting side of things a little confusing and cumbersome Review Source BL Broderick L. Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Physiotherapy Practice Management System: Gensolve" February 17, 2020 5.0 Excellent and robust system. Pros It has both online and offline interfaces which many others don't offer. It also includes in the diary, one glance visual references for each entry that serves as reminders for task completion - this is surprising a rare feature amongst these management systems. The billing is also fair as it is based on active practitioners rather than installation, which means we can have infinite workstations, and just pay by active user. Cons The user interface remains aesthetically outdated, but does not encroach on its function. Having to cater to many different practices and their unique processes, there are a lot of unused features and data that do clog up the system if you are not making use of them. Also this requires a fairly sturdy internet connection - which is more a con on NBN than this program. Review Source JC Jennee C. Finance Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Gensolve for a Physiotherapy practice." February 13, 2020 5.0 I have definitely recommended this software not just because it is extremely user friendly and easy to introduce to new staff but more importantly to us is the first rate support from the help desk crew. They are quick to respond and always have an answer/fix when something goes amiss. Pros The diversity of reports available and ease of set up from an administrative perspective. Great appointment book set ups. Cons While there are great reports available it would be good to be able to customize some reports to our particular needs. Very small criticism as this really is a great product. Review Source MH Maryanne H. Finance Administrator Hospital & Health Care Used the software for: 2+ years ### "Physiotherapy Practice" February 3, 2020 4.0 Gensolve has enabled our office to be paper free . We are able to upload all our files and notes for each patient making it quite efficient. Pros This software is easy to use and enables us to run our practice efficiently. Cons The reporting aspect is not great. It does not allow us to breakdown or scroll through the reports as well as we would like. The information can be quite hard to find or 2 reports are required to get some information required. Reason for choosing Gensolve Practice Manager Cost and efficiency. It seemed to fit our needs better. Review Source Response from Gensolve February 5, 2020 Hi Maryanne, Thank you for your awesome review, it is great feedback we genuinely appreciate and also includes something for us to work on. AH Andy H. Director Hospital & Health Care Used the software for: 2+ years ### "A comprehensive system that changes as it grows." February 10, 2020 4.0 Gensolve have done very well to keep their product up-to-date with changes in the physiotherapy industry, and their support team are very helpful and interactive. The software is very comprehensive, which also means it is multi-layered, and this sometimes makes it a little opaque. The help desk is very approachable and are very forward in finding solutions, however, so that mitigates what might otherwise be problems with the system. Pros Densolve supllies a comprehensive experience to users. There's not much this software doesn't do for you. Cons It's very complex, which means it's probably designed by the people who understand how it works, rather than from a user-friendly point of view. Review Source AM Adam M. Physio Hospital & Health Care Used the software for: 2+ years ### "Gensolve is easy and works well " February 4, 2020 5.0 It is easy and works well Pros Easy to use. Good with shortcuts and they took cate of data change over Cons Could have better symbols for physio specific techniques Alternatives considered [eNotes](https://www.capterra.com/p/125101/eNotes/) Reason for choosing Gensolve Practice Manager Easier service Review Source JH Jasmine H. Practice Principal and Physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Sophisticated" February 14, 2020 4.0 We are able to work across 3 locations, 23 staff seamlessly. Pros This program is really sophisticated. There are a lot of functions. It took us some time to work them all out, but once we know, the program is really great. Great reports. Cons It could be more user friendly, as well as progressive. There are a few things we have wanted to do, but is not possible Review Source EC Elizabeth C. Physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Gensolve Review - Massey Physiotherapy" February 6, 2020 5.0 Very good, excellent customer support and training videos. Pros So many uses e.g text reminders of appointments, notes and calendar, links to other things like xero. Also like the training videos, this allows for training in its use for the various features. Admin in the clinic utilise the customer support via skype often and always have quick and useful answers. Cons Nothing, it works well for what we use it for. Review Source PC Penny C. Director and physio Hospital & Health Care Used the software for: 2+ years ### "Gensolve is great!" February 4, 2020 5.0 The system is really good and can do almost all of what I what. \[SENSITIVE CONTENT HIDDEN\] in the support team is an excellent help. Pros Being a cloud based software and Having an integrated accounting system Cons It can be hard to generate all the reports I want. Reason for choosing Gensolve Practice Manager Reasons mentioned above Review Source Response from Gensolve February 5, 2020 Thanks for your review Penny, it is great feedback from an awesome customer and thanks for giving us something to work on! jT jess T. director Health, Wellness and Fitness Used the software for: 2+ years ### "Gensolve in practise" February 3, 2020 4.0 Pros Mostly easy to use, lots of helpful report options and support are fantastic with any concerns. Teaching new staff how to use it is great with the tutorials etc really clear. Cons The accounting software is more difficult to use - would be amazing if it could align with the likes of xero and make the whole system more fluent Reason for choosing Gensolve Practice Manager The clinic I set up in was already using gensolve so was familisar to admin team Review Source SM Simon M. BUsiness Controller Health, Wellness and Fitness Used the software for: 2+ years ### "Review" February 19, 2020 4.0 Pros Logical, easy to use, cloud based so can access anywhere (one package that includes accounting and CRM) Cons Can be slow getting some information for reports (downloads to excel etc) Reason for choosing Gensolve Practice Manager It was better value fro money and New Zealand based Review Source MH Matthew H. Physio Health, Wellness and Fitness Used the software for: 2+ years ### "Gensove Review" February 4, 2020 4.0 Was a great change for our practice to go paperless Pros Was a great change for our practice to go paperless Quick easy notes Cons I like to use Mac computers (as do lots of medical people) and this is difficult with Gensolve Reason for choosing Gensolve Practice Manager Good values Better suited to allied health, others more Drs Review Source AP Adam P. Podiatrist Health, Wellness and Fitness Used the software for: 2+ years ### "Gensolve" February 3, 2020 3.0 Pros Integration with ACC Diabetic screening Form Cons Clunky Appearance Lack of API functionality Tailorability Customer support patchy Reporting/ KPI dashboard lacking Review Source WT Wendy T. Receptionist Health, Wellness and Fitness Used the software for: 1-2 years ### " Gensolve Practice Manager Review" February 13, 2020 5.0 Not really applicable to my role. Pros It's one of the best business software I have used in my 30+ years of working life. It's easy to understand, logically set out, clear to look at. Cons I do have a couple of things I would like to be able to do. I need to submit some jobs/tickets but I simply don't have time currently. Review Source DW Dirk W. Boss Think Tanks Used the software for: 2+ years ### "Review" February 4, 2020 5.0 Good as diary and acc invoicing Pros Diary and acc invoicing. Cons Clumsy extraction fonts that can’t be customised Convoluted menues Reason for choosing Gensolve Practice Manager Used it before Review Source BB Bonny B. Receptionist Health, Wellness and Fitness Used the software for: 2+ years ### "Review" February 17, 2020 5.0 Pros easy to read - diary is set out well so understand where our clients are Cons to many areas to gensolve - not simple enough Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.