--- title: "TeamViewer ONE Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TeamViewer ONE Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/194565/TeamViewer/" page_type: "product" language: "en" --- # TeamViewer ONE Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TeamViewer ONE ## What is TeamViewer ONE? TeamViewer connects to a broad range of PCs, servers, and platforms globally. Available in over 30 languages, TeamViewer is a leading remote desktop tool with over 30,000 new downloads every hour. Currently, there are over 2.0 billion live TeamViewer IDs that access the world's largest and fastest remote connection network. We're serious about security, and we put our customers and their clients first when it comes to protecting them with the latest in technology. ## What is TeamViewer ONE used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Team Communication](https://www.capterra.com/team-communication-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 11,636 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Quick and simple installation Seamless remote teamwork Expensive and restrictive licensing High dependency on internet Starting price $24.9 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Help Desk / 2026 - Managed Service Providers (MSP) / 2026 - Remote Support / 2026 - IT Management / 2025 - Remote Desktop / 2025 - Remote Monitoring and Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TeamViewer ONE?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.teamviewer.com&name=TeamViewer ONE) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TeamViewer ONE 4.6 (11,636) VS. [4.7 (24,176)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $24.9 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (11,619) Ease Of Use 4.6 (1,466) Value For Money 4.4 (8,219) Value For Money 4.5 (1,349) Customer Service 4.3 (7,512) Customer Service 4.4 (1,228) ## TeamViewer ONE alternatives [4.7 (295)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (1,900)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (451)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.9 (238)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/194565/TeamViewer/alternatives/) ## FAQs about TeamViewer ONE Overview ### What problems does TeamViewer ONE solve? TeamViewer ONE solves slow, travel-heavy IT support, inaccessible office devices, and hard-to-diagnose user issues by enabling secure remote access, screen sharing, file transfer, and unattended maintenance across devices. IT help desks, MSPs, field teams, distributed developers, and remote employees use it to fix incidents, train users, and keep operations moving. Answer based on 7236 reviews Overview ### Which roles and teams benefit most from TeamViewer ONE? TeamViewer ONE is most used by IT managers, software engineers, developers, and technical support teams that need secure remote access, device troubleshooting, and system maintenance. Business owners, executives, and operations managers use it to oversee distributed teams, support employees, and keep business-critical systems running without on-site intervention. Answer based on 11539 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is TeamViewer ONE built for? TeamViewer ONE is designed for small businesses, which make up 68% of reviewers, especially in Information Technology and Services at 14%. It also serves enterprises at 17% and midsize businesses at 15%, with additional adoption in Computer Software at 10% and Marketing and Advertising at 4%. Answer based on 11629 reviews Features and Usability ### What are the key features of TeamViewer ONE? TeamViewer ONE includes core remote support features like remote access, screen control, unattended access, and file transfer. Reviewers also highlight security and access controls such as two-factor authentication, session passwords, and role-based permissions. Differentiating capabilities include mobile access, session recording, remote printing, and chat for live troubleshooting. Answer based on 5712 reviews Pricing ### How much does it cost and what fees or limitations are included? TeamViewer ONE starts at $24.9/month for the Remote Access plan, billed yearly, with 1 licensed user and access to 3 unattended devices. Business costs 50.9, Premium 112.9, and Corporate 229.9 monthly. A free version and free trial are available, but reviewers often cite high pricing, strict free-use limits, and version-matching issues. Answer based on 3432 reviews Integrations ### Which third-party tools and platforms does TeamViewer ONE integrate with? TeamViewer ONE connects natively to over 20 integrations, including Microsoft Teams, Microsoft Outlook, Google Meet, AnyDesk, Jira, Freshdesk, ServiceNow, and Slack. Its catalog also covers identity, device management, and CRM platforms such as Okta, Microsoft Intune, Salesforce, and NinjaOne. Answer based on 512 reviews Getting Started and Support ### How easy is it to onboard and train a team on TeamViewer ONE? TeamViewer ONE is generally quick to onboard for most employees, especially for basic screen sharing and remote support. Training is available through in-person sessions, live online sessions, webinars, documentation, and videos. Nontechnical users may need clearer setup guidance at first, while admins typically take longer to configure unattended access and permissions. Answer based on 291 reviews Getting Started and Support ### What customer support options does TeamViewer ONE offer, and how do users rate the experience? TeamViewer ONE offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support interactions and self-service resources as helpful for resolving issues quickly, but some report delayed email replies, long phone wait times, generic responses, and frustration when tickets take weeks to reach a workable solution. Answer based on 1555 reviews Security ### How does TeamViewer ONE handle data security and access control? TeamViewer ONE uses changing session passwords, unique IDs, trusted devices, two-factor authentication, trusted partners, and optional unattended access with permanent passwords. Reviewers also mention encrypted or end-to-end encrypted connections, session recording, and user consent prompts or kick-out controls. Some note broad access once connected and occasional security concerns if credentials are exposed. Answer based on 2444 reviews ## Who uses TeamViewer ONE? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Quick and simple installation 94% positive reviews out of 643 Most reviewers find setup straightforward, requiring minimal configuration and allowing fast deployment for all skill levels. DREW P. President, 2 - 10 employees. "Teamviewer was easy to set up initially and now is now almost automated on my computer. Since I use it almost daily, it has become a thought-free part of my day." Expensive and restrictive licensing 54% negative reviews out of 2262 Some users say pricing is high, licenses are inflexible, and version compatibility issues disrupt workflow and increase costs. Debbie M. Owner, 2 - 10 employees. "I have been a teamviewer customer for a number of years and realised I was paying for the more expensive product which I haven't required for some time. When I asked to down grade to a more affordable option I was advised that I had to pay for the higher rate for 12 months before I could downgrade. " Seamless remote teamwork 95% positive reviews out of 583 Most reviewers describe team collaboration as enhanced, enabling real-time support, training, and project management across locations. Anonymous User Realtor, 11 - 50 employees. "What I loke the most about TeamViewer is that its a great file sharing, works well in a large team with team collaboration and task management." High dependency on internet 57% negative reviews out of 928 Some reviewers find internet connection requirements problematic, with slow or unstable networks causing interruptions and degraded performance. Brian O. DevOps Engineer, 51 - 200 employees. "When internet connection is slow, TeamViewer Remote disconnects without a notice." Remote work efficiency boost 98% positive reviews out of 403 Most reviewers indicate time saving is significant, reducing travel, resolving issues remotely, and minimizing downtime. Fabrizio A. Techinician, 2 - 10 employees. "It saves me a lot of time as I don't need to go onsite to check, troubleshoot and fix any software issues." Performance and latency issues 71% negative reviews out of 480 Most users report lag is common, especially with slow connections, causing delays, screen freezes, and reduced responsiveness. Karim C. Sales and marketing manager, 11 - 50 employees. "There is no serious negatives points, sometimes there is some lags and deconnection but it's related to unstable connection" ## Features AI summary Based on 6,383 Remote Support reviews Capterra data shows that buyers of Remote Support software rank the following features as their top priorities: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) TeamViewer ONE supports all three of the features reviewers rate most highly: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help businesses resolve issues from anywhere, manage user access more securely, and maintain always-available connections to devices, allowing teams to deliver faster support and keep operations running with less disruption. Remote Access/Control 4.7 (3,196) 69.81% of 3196 reviewers that rated this feature as important or highly important With this capability, you can securely access and control computers from anywhere, supporting multiple monitors and remote printing. Reviewers appreciate its reliability, time-saving benefits, and ease of troubleshooting, though some mention session password expiration and security awareness as minor concerns. Access Controls/Permissions 4.5 (1,282) 59.75% of 1282 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Unattended Access 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Real-Time Notifications 3.9 (21) 52.38% of 21 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Screen Sharing 4.6 (1,217) 61.54% of 1217 reviewers that rated this feature as important or highly important It gives you the ability to share your screen in real time with high quality and minimal lag. Reviewers appreciate the seamless, user-friendly experience, stable performance even on low bandwidth, and how it enhances collaboration, training, and troubleshooting. Real-Time Chat 4.4 (2,231) 48.63% of 2231 reviewers that rated this feature as important or highly important This aspect helps you communicate instantly during remote sessions, making troubleshooting and collaboration smoother. Some reviewers find it efficient for exchanging information, though a few prefer external chat apps or wish for improved chat capabilities. TeamViewer ONE 167 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anomaly/Malware Detection: Automatically identify and flag unusual behaviors and malicious software - Anti Virus: Prevents, detects and removes malware - API: Application programming interface that allows for integration with other systems/databases - App Management: Download applications that can be internally saved - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Application Security: Identify and respond to security threats to developed applications - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Assignment Management: Assign issues and tasks based on availability or required skills - Audio Calls: Ability to make voice calls within the system - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Backup: Data is backed up automatically to prevent data loss - Automatic Patch Deployment: Set a time to deploy patches automatically - Automatic Scans: Setup recurring or automatic scans - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Behavioral Analytics: Track and analyse user behavior within a system or network - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Build Automation: Writing code or scripts to automate repetitive tasks, streamline processes, and increase efficiency within an IT environment - BYOD Management: Manage and secure access to business data and applications on personal devices. - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Deployment Management: Manage the processes involved when making the application ready for use - Desktop Virtualization: Creates virtual version of end user's desktop environment or operating system - Device Auto Discovery: Automatically scan the network for devices and take pre-defined actions upon discovery - Device Management: Maintenance and upkeep of physical and/or virtual devices - Diagnostics Tools: Access system information, including hardware and software configuration, to perform diagnostics - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Document Management: Store, manage, and track all electronic documents in a centralized location - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Encryption: Convert data into a code for security - Endpoint Management: Track status, assign actions, and control access to systems for devices within the organization - Endpoint Protection: Protect users working remotely and provide secure environments for personal devices to access company programs - Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications - Event Analysis: Investigate security threats and validate malicious activity - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Management: Create, save, and store files - File Sharing: TeamViewer ONE offers fast, secure file transfers during remote sessions, letting you exchange documents, images, and software without extra tools. Users think it accelerates teamwork and workflow, though some find it less convenient than dedicated file-sharing apps. - File Transfer: Move files across different systems or networks - For MSPs: Intended to be used by managed service providers - For the IT sector: Specifically developed for the IT sector - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Kiosk Mode: Ensures that only certain features of the devices are accessible and the rest are hidden/unavailable for usability/security reasons - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Library: A repository of previously used/received RFP questions with responses - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: You can access and control computers from your mobile device, increasing flexibility and productivity on the go. Reviewers indicate the mobile app is responsive and helpful for remote support, though some mention occasional formatting issues and missing desktop capabilities. - Mobile App: Access the system via a mobile application - Mobile Device Management: Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Device Support: Support multiple types of devices - Multiple Monitor Access: Access multiple screens from one centralized location - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Network Provisioning: Set up and configure network resources to make them accessible for authorized users, devices and servers - Network Security: Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources - Network Wide Management: The ability to manage all patches within a network - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Patch Management: Install software updates and bug fixes remotely - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources - Personalization: Adjust communications based on previous interactions or personal preferences - Policy Management: Create, manage, and track policies and procedures within an organization - Print Management: Helps control, track and monitor printing processes - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Time Tracking: Measure time to completion or hours worked for projects - Projections: Estimate or forecast of a future scenario based on the study of present trends - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: This aspect helps you communicate instantly during remote sessions, making troubleshooting and collaboration smoother. Some reviewers find it efficient for exchanging information, though a few prefer external chat apps or wish for improved chat capabilities. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Remediation Management: Identify and orchestrate execution of actions needed to restore systems to optimal conditions - Remote Access & Monitoring: Control system behavior and appearance, and access and report on system status/health from a distant location - Remote Access/Control: With this capability, you can securely access and control computers from anywhere, supporting multiple monitors and remote printing. Reviewers appreciate its reliability, time-saving benefits, and ease of troubleshooting, though some mention session password expiration and security awareness as minor concerns. - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Printing: Print remote documents from multiple devices - Remote Support: Provide support to your customers and employees remotely over a shared network - Remote Update/Installation: Deploy updates or install new software remotely - Remote Wipe: Remotely delete data from devices without needing physical access - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: It gives you the ability to share your screen in real time with high quality and minimal lag. Reviewers appreciate the seamless, user-friendly experience, stable performance even on low bandwidth, and how it enhances collaboration, training, and troubleshooting. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Login: At least a username and password is required to access the system - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - Security Tools: Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - Single Sign On: Allow users to access multiple services after entering their login credentials once - Software Management: Allows businesses to manage the software installed on their devices. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threat Response: Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Vulnerability Scanning: Discover patch statuses and vulnerabilities - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard - Whitelisting/Blacklisting: Control system access and/or deliverability for applications and email addresses - Wireless Internet Access Control: Control and manage access to wireless networks - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.6 (11,613) 4.6 Based on 11,613 reviews ## Pricing Value for money 4.4 (8219) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/194565/TeamViewer/pricing/) TeamViewer Remote Access $24.90 Flat Rate,Per Month It includes: - 1 Licensed user - 1 Concurrent connection (channel) - Up to 3 concurrent sessions per channel (in tabs) - 3 Managed devices - Remote printing - File transfer / queuing TeamViewer Business $50.90 Flat Rate,Per Month It includes: - 200 Managed devices - TeamViewer Intelligence - Google Meet integration - Phone support (in 33 languages) - Unlimited attended devices to connect to - Record and playback sessions - Switch sides - Custom branding - TeamViewer AI TeamViewer Premium $112.90 Flat Rate,Per Month It includes: - 15 Licensed users - 1 Concurrent connection (channel) - Up to 10 concurrent sessions per channel (in tabs) - 300 Managed devices - Unlimited devices to connect from - Outgoing connection reporting - TeamViewer AI TeamViewer Corporate $229.90 Flat Rate,Per Month It includes: - 30 Licensed users - 3 Concurrent connections (channels) - Up to 15 concurrent sessions per channel (in tabs) - 500 Managed devices - Incoming connection reporting - Mass deployment - TeamViewer AI TeamViewer Tensor Pricing dependent on contract. It includes: - Single sign-on (SSO) - TeamViewer AI - Mobile Device Support - Enhanced mass deployment (MSI) - Auditability (audit log and API) - Premium 24-hour support available (SLA required) - Multitenancy (add-on) - Conditional Access (add-on) - DEX Essentials (add-on) - Mobile SDK (add-on) - Enterprise Integrations Package (add-on) Value for money 4.4 (8,219) 4.4 Based on 8,219 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (7512) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (7,512) 4.3 Based on 7,512 reviews ## User reviews Overall rating 4.6 Based on 11,636 reviews Filter by rating 5(7906) 4(3209) 3(432) 2(45) 1(44) Mentioned topic Sorted by most recent RW Rich W. Executive Director of IT Computer Hardware ### "Decent product, but it has Flaws" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 August 14, 2026 Overall, I find TeamViewer ONE reliable and effective for its core job — secure remote access, cross-platform support, screen sharing, and unattended access get consistently good marks, and it's especially popular for remote support use cases. The main friction points are pricing (seen as pricey with a restrictive free tier and clunky cancellation), a learning curve for newcomers, occasional connectivity hiccups depending on internet quality, and some annoyance with version-compatibility issues and false commercial-use flags on the free version. Net-net: solid, trusted tool, but not the cheapest or smoothest onboarding experience. Pros TeamViewer ONE's main appeal is that it bundles remote support, endpoint/patch management, and digital employee experience (DEX) monitoring into a single platform instead of stitching together separate tools. Beyond reliable, secure remote access and screen sharing, it proactively flags and often auto-resolves device issues (like low disk space) before they turn into tickets, and it layers in AI-generated session summaries and integrations with existing ITSM/security tools — so for an environment like mine, managing multiple client workstations, it's less about one-off remote sessions and more about catching problems early across the whole fleet. Cons My biggest complaints are around cost and licensing. I will call it expensive, with restrictive free plans and a frustrating cancellation process. There's also a learning curve for new users, occasional connectivity issues tied to internet quality, and some frustration with version compatibility and false commercial use detection flagging the free version. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG Rashad G. Senior Geomechanicist Oil & Energy ### "Fast access for quick remote tasks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 10, 2026 I have mainly used TeamViewer ONE for quick remote access to my workstation when I need to handle a small task. It is especially useful when speed and convenience matter more than setting up a longer remote session. For this type of use, it has worked well and saves time. Pros TeamViewer ONE is useful when I need to access my workstation quickly without going through a full Remote Desktop connection. For short tasks, it is fast to connect and convenient for checking something or making a quick change remotely. Cons The connection quality can vary depending on the network, and there can occasionally be a slight delay in screen response. For longer work sessions, I still prefer a more traditional remote desktop setup. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Anna M. Sales and Marketing Manager Staffing and Recruiting ### "TeamViewer ONE Has Friendly Features that Make Our Work Easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 9, 2026 My overall experience with TeamViewer ONE is wonderful. I like the powerful features of TeamViewer ONE. Pros Setting up TeamViewer ONE is an easy and straightfoward task. I also like the dependable customer support team of TeamViewer ONE. Cons I do not have any dislikes concerning TeamViewer ONE. TeamViewer ONE has been an impressive and reliable tool. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Evan P. Architectural technologist Architecture & Planning ### "Ease of use with connectivity " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 6, 2026 Overall it has been very good. I’m able to help others with their problems by remotely connection to them but sometimes I do find it a little slow to use Pros I like how easy it is to get connected to someone else’s laptop or computer to help them if there is an issue with it. I can remotely connect to their computer with their permission to assist them Cons Sometimes the connection can be a little slow and laggy which doesn’t help the process go any faster during a busy day in work Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Muiz A. Manager Health, Wellness and Fitness ### "Team view good access " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 5, 2026 I love teamviewer it help me in a lot of situations and helped solve a lot of problem by getting in another person computer with there access Pros TeamViewer is great especially when you got problem with your computer and need an IT to work on it for you Cons Hard to get on when you don’t understand how it work, but if you read the manual you will get to like it Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) TeamViewer seems better and easy to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Chiara L. worker Law Practice ### "My experience with Teamwiever" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 24, 2026 I found it very easy and ready-to-go, even the customer support was so helpful when I needed a hand, it has many features and it helped me and my co-workers to work in team and have a hand on eachother laptops. Pros It was easy to understand overall, going from the setup to understanding how it works. I had some connection issues and lags but I think it's because mostly of my WiFi, it's a good programme I would recommend it, plus it's free of use. Cons Nothing to declare, I found the program perfectly fine even tho there were some lags but it works just fine. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 29, 2026 Hi Chiara, Thank you for your review. We're delighted to hear that you found TeamViewer easy to set up and understand from the start. It's also great to know that the platform has helped you and your co-workers collaborate effectively and that our customer support team was able to assist when needed. When experiencing slow connections, we recommend first ensuring that both devices are running the latest version of TeamViewer, which can be downloaded from our official website. If the software is up to date, restarting both devices and, if possible, rebooting the WiFi router may help resolve the issue. However, we're glad to hear that, despite this, TeamViewer continues to provide the functionality and reliability you were looking for. Thank you for recommending TeamViewer and for sharing your experience. All the best, Valeria/TeamViewer MM Mohammed M. Project manager Construction ### "Virtual help" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2026 Overall it is a fantastic tool to know the real time problem solving between two users working remotely. Pros This is the greatest tool ever for training and help the people resolving their issues remotely from anywhere in the world. Cons Sometimes it lacks the connectivity of network from both sharing and hosting person due to the speed and lagging concerns. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 23, 2026 Hi Mohammed, Thank you for your positive rating. We're delighted to hear that TeamViewer has been such a valuable tool for training, supporting users, and resolving issues remotely from anywhere in the world. It's great to know that the real-time collaboration between users is helping you solve problems efficiently. We also appreciate your feedback regarding connectivity and lag during sessions. To achieve the best possible performance, we recommend that both sides of the connection use the latest version of TeamViewer, and if possible, rebooting the WiFi router on both sides may help resolve the issue. Thank you for sharing your experience with us. All the best, Valeria/TeamViewer Best regards, Valeria/TeamViewer BA Blake A. It Technician Retail ### "Overpriced and underwhelming — there are better options now" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 June 9, 2026 We moved away from TeamViewer and honestly don't miss it. The cost to value ratio just wasn't there compared to other tools we evaluated. It's one of those products that coasted on name recognition for years while competitors caught up and passed it, and the pricing hasn't kept pace with that reality. If you're a small nonprofit or a lean IT team trying to be responsible with budget, I'd strongly recommend looking elsewhere before committing to this one. Pros The remote access itself works when it connects. Being able to get into a machine remotely without a lot of setup on the user's end is convenient, and the interface is familiar enough that most people can figure out the basics quickly. I'll give it that much. For one-off remote sessions it does what it advertises. Cons The pricing is genuinely hard to justify, especially for a nonprofit. It's expensive for what you get and the licensing model feels designed to squeeze as much as possible out of you with tiers that don't map cleanly to actual use cases. On top of that, we ran into connection reliability issues more often than expected, and their response when flagging commercial use detection on legitimate installs was frustrating to deal with. There are better and more affordable RMM options out there that cover the same ground without the headaches. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 12, 2026 Hi Blake, Thank you for sharing your experience so openly. It is good to hear that the basic remote access and ease of setup worked well for occasional sessions. We regret that pricing, licensing structure, and reliability did not meet your expectations, and we understand how frustrating issues like commercial use detection can be. Feedback like yours is important in helping us refine both our product and overall experience. We appreciate the time you spent using TeamViewer and your candid perspective. Best, Ying/TeamViewer KW Kian W. Support Engineer Information Technology and Services ### "Reliable and easy-to-use remote support tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 8, 2026 My overall experience with TeamViewer has been very positive. It is one of the more dependable remote support tools I have used, especially compared to other remote access options. It performs well, is easy to explain to users, and helps improve support efficiency. Pros TeamViewer is reliable, easy to use, and works well for remote support. Connections are usually quick and stable, and the interface is simple enough to get users connected without much hassle. It makes remote troubleshooting much easier and saves a lot of time when supporting users or devices. Cons There is not much I dislike. Pricing can feel a bit high depending on the licence, and some settings or security prompts can take a little getting used to, but overall it works very well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 12, 2026 Hi Kian, Thanks for your great feedback. We are happy to hear that TeamViewer helps you deliver fast, stable remote support and makes it easy to guide users through connections. We also appreciate your comments on pricing and setup complexity in some areas. We are always working to make these aspects clearer and more accessible. It is wonderful to know TeamViewer supports your daily work so effectively. Thanks again for choosing us! Best, Ying/TeamViewer Hannah H. Accountant Accounting ### "TeamViewer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 May 29, 2026 Overall experience was great. Makes remote work very easy and less of a hassle than having travel for simple task. Pros Enjoyed being able to remotely access clients computer when needing to make adjustments to books and didn't have time to travel. Cons Sometimes there was a slight delay in the login process even though both locations had great internet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 2, 2026 Hello Hannah, Thank you for sharing your feedback. It is great to hear that TeamViewer helps you remotely access client computers and handle tasks efficiently without the need to travel. We are glad it makes your work easier. We understand that even with a good internet connection, slight delays during login can be frustrating. When experiencing this, we recommend ensuring that both devices are running the latest version of TeamViewer from our official website, as this can help improve performance. All the best, Valeria/TeamViewer [View all Reviews](https://www.capterra.com/p/194565/TeamViewer/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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