--- title: "TeamViewer ONE Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TeamViewer ONE the right Remote Support solution for you? Explore 11636 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/194565/TeamViewer/reviews/" page_type: "reviews" language: "en" --- TeamViewer ONE 4.6 (11636) [View alternatives](https://www.capterra.com/p/194565/TeamViewer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of TeamViewer ONE Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Its smooth performance, even on slower networks, makes it easy to troubleshoot issues or collaborate in real time, and features like file transfer, multi‑monitor support, and session recording add a lot of practical value.“ March 16, 2026 BA Blake A It TechnicianRetail, 201 - 500 employeesUsed the software for: 1-2 years. “It's expensive for what you get and the licensing model feels designed to squeeze as much as possible out of you with tiers that don't map cleanly to actual use cases.“ June 9, 2026 CT Cameron T IT Service Desk AnalystFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “TeamViewer has made such a positive impact on my ability to troubleshoot and resolve IT Service Desk tickets remotely with all of it's advanced features, it is easily the most comprehensive and impressive system I have used in end user support.“ February 25, 2026 BA Blake A It TechnicianRetail, 201 - 500 employeesUsed the software for: 1-2 years. “It's one of those products that coasted on name recognition for years while competitors caught up and passed it, and the pricing hasn't kept pace with that reality. If you're a small nonprofit or a lean IT team trying to be responsible with budget, I'd strongly recommend looking elsewhere before committing to this one.“ June 9, 2026 jF joanne F advisorFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “allows me to access my work devices in the office from home and remotely securely and instantly , this is an invaluable tool when working from home or when an urgent matter arises“ April 13, 2026 GB Gunther B Managing directorBroadcast Media, 2 - 10 employeesUsed the software for: More than 2 years. “The layout is different and much slower to the previous version, because the new version doesn't show immediately that TeamViewer has registered my attempt to connect to the remote site, often I click twice or three times before something happens. “ December 2, 2025 LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “TeamViewer’s biggest strength is how effortless and reliable remote access feels, especially when connecting across different devices and operating systems without any complicated setup.“ March 16, 2026 MM Mohammed M Project managerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Sometimes it lacks the connectivity of network from both sharing and hosting person due to the speed and lagging concerns.“ July 22, 2026 ## Showing most helpful reviews Showing 1-25 of 11636 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Muiz A. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Team view good access " August 5, 2026 5.0 I love teamviewer it help me in a lot of situations and helped solve a lot of problem by getting in another person computer with there access Pros TeamViewer is great especially when you got problem with your computer and need an IT to work on it for you Cons Hard to get on when you don’t understand how it work, but if you read the manual you will get to like it Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) TeamViewer seems better and easy to use. Review Source Response from TeamViewer August 18, 2026 Hello Muniz, Thank you for your review. We're delighted to hear that TeamViewer has helped you in many situations and made it easier to receive support when you needed assistance with your computer. We also appreciate your feedback about the learning curve for new users. It's great to hear that taking the time to explore the available guidance helped you become more comfortable with the solution. Thank you for sharing your experience with us. Best regards, Valeria/TeamViewer Ontiretse M. Managing Director Design Used the software for: 6-12 months ### "TeamViewer One Review by Softidity" May 7, 2026 4.0 overall TeamViewer is a very strong remote support and device management platform with reliable IT support and effective for managing devices remotely. Pros TeamViewer One makes remotes support very simple and fast. minimal preparation is required and there is smooth remote troubleshooting. Cons there are connectivity and performance issues within the app. lag during screen sharing and occasional session disconnection. Review Source Response from TeamViewer May 12, 2026 Hi Ontiretse, Thank you for sharing your detailed feedback. We are glad to hear that TeamViewer ONE makes remote support simple and fast for you, with minimal preparation and smooth troubleshooting. It is also great to read that you see strong value in TeamViewer as a remote support and device management platform. We understand your concern about connectivity and performance issues, such as lag during screen sharing and occasional session disconnections. When experiencing slow connections, we recommend first ensuring that both devices are running the latest version of TeamViewer from our official website. If everything is up to date, restarting both devices and, if possible, rebooting the WiFi router may help improve stability. We appreciate your balanced review and your trust in TeamViewer for remote device management. Best regards, Valeria/TeamViewer RW Rich W. Executive Director of IT Computer Hardware Used the software for: 2+ years ### "Decent product, but it has Flaws" August 14, 2026 3.0 Overall, I find TeamViewer ONE reliable and effective for its core job — secure remote access, cross-platform support, screen sharing, and unattended access get consistently good marks, and it's especially popular for remote support use cases. The main friction points are pricing (seen as pricey with a restrictive free tier and clunky cancellation), a learning curve for newcomers, occasional connectivity hiccups depending on internet quality, and some annoyance with version-compatibility issues and false commercial-use flags on the free version. Net-net: solid, trusted tool, but not the cheapest or smoothest onboarding experience. Pros TeamViewer ONE's main appeal is that it bundles remote support, endpoint/patch management, and digital employee experience (DEX) monitoring into a single platform instead of stitching together separate tools. Beyond reliable, secure remote access and screen sharing, it proactively flags and often auto-resolves device issues (like low disk space) before they turn into tickets, and it layers in AI-generated session summaries and integrations with existing ITSM/security tools — so for an environment like mine, managing multiple client workstations, it's less about one-off remote sessions and more about catching problems early across the whole fleet. Cons My biggest complaints are around cost and licensing. I will call it expensive, with restrictive free plans and a frustrating cancellation process. There's also a learning curve for new users, occasional connectivity issues tied to internet quality, and some frustration with version compatibility and false commercial use detection flagging the free version. Review Source Response from TeamViewer August 19, 2026 Hello Rich, Thank you for your detailed review. We're delighted to hear that TeamViewer ONE helps you manage remote support, patch management, endpoint management, and DEX monitoring from a single platform, delivering value in your day-to-day operations. We also appreciate your feedback regarding pricing, onboarding, connectivity, version compatibility, and commercial use detection. To help new users get started more quickly, we invite you to explore our user guides: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ For the best possible experience, we recommend ensuring that both devices involved in a session are running the latest version of TeamViewer. If you'd like to learn more about commercial use detection, please visit: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/ Thank you for sharing your experience. Best regards, Valeria/TeamViewer AM Anna M. Sales and Marketing Manager Staffing and Recruiting Used the software for: 1-2 years ### "TeamViewer ONE Has Friendly Features that Make Our Work Easier" August 9, 2026 5.0 My overall experience with TeamViewer ONE is wonderful. I like the powerful features of TeamViewer ONE. Pros Setting up TeamViewer ONE is an easy and straightfoward task. I also like the dependable customer support team of TeamViewer ONE. Cons I do not have any dislikes concerning TeamViewer ONE. TeamViewer ONE has been an impressive and reliable tool. Review Source Response from TeamViewer August 19, 2026 Hello Anna, Thank you for your review. We're delighted to hear that setting up TeamViewer ONE was straightforward and that our customer support team has provided a dependable experience. It's especially rewarding to know that the platform's features are meeting your expectations and that TeamViewer ONE has proven to be a reliable solution for your needs. Finally, we take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Thank you for sharing your wonderful experience with us. Best regards, Valeria/TeamViewer MM Mohammed M. Project manager Construction Used the software for: 1-2 years ### "Virtual help" July 22, 2026 5.0 Overall it is a fantastic tool to know the real time problem solving between two users working remotely. Pros This is the greatest tool ever for training and help the people resolving their issues remotely from anywhere in the world. Cons Sometimes it lacks the connectivity of network from both sharing and hosting person due to the speed and lagging concerns. Review Source Response from TeamViewer July 23, 2026 Hi Mohammed, Thank you for your positive rating. We're delighted to hear that TeamViewer has been such a valuable tool for training, supporting users, and resolving issues remotely from anywhere in the world. It's great to know that the real-time collaboration between users is helping you solve problems efficiently. We also appreciate your feedback regarding connectivity and lag during sessions. To achieve the best possible performance, we recommend that both sides of the connection use the latest version of TeamViewer, and if possible, rebooting the WiFi router on both sides may help resolve the issue. Thank you for sharing your experience with us. All the best, Valeria/TeamViewer Best regards, Valeria/TeamViewer VR Vesa R. CTO Information Technology and Services Used the software for: 2+ years ### "Good product destroyed by removal of core functionality and reliability" March 25, 2026 1.0 It used to be good and useful, if a bit expensive tool, but then they decided to make a new, worse version, so now it is a frustration to use. Pros The old interface and funtionality was good and clear, with very few quirks and connections worked most of the time fine. It used to be a master of remote control Cons The new interface is a mess, with missing funtionality in basics, including things like sorting all devices by group. It is trying to be all tools crammed into one UI and thus bad at all of them. They should really make a remote control only UI with all the funtionality of the old one. Also the new one seems to fail connections a LOT. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Easier and more reliable back then, now Teamvier has made their product bad in order to catch up in badness I guess. Review Source Response from TeamViewer April 2, 2026 Hello Vesa, We’re sorry to hear that the new interface isn’t meeting your expectations. We understand that adapting to changes—especially in tools you use frequently—can feel unexpected when they’re meant to make things easier. To help you navigate the updated TeamViewer interface more smoothly, we invite you to click the link below, where you'll find a helpful guide designed to simplify your experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope this information will help you in future connections. Best regards, Valeria/TeamViewer Curt H. President Hospital & Health Care Used the software for: 2+ years ### "Not worth it...look elsewhere for cheaper and easier products." December 18, 2025 1.0 Teamviewer product...good...Teamviewer corporate structure with their latest money grab...I give them 0 stars for that. Pros The remote support program looked good while we used it...for many years...but the corporate structure is another thing altogether. Cons Corporate structure. Appears that there has been a change in environment and they are getting desperate...so now they are trying to get more money from everyone. When I told them that this was no consistent with their agreements...they started quoting something. I asked for a copy of what they were supposedly quoting...AND THEY COULD NOT DO IT. I was told that my license was not going to be valid any longer...yet it was a perpetual license which was supposed to be good as long as the product was supported by the OS. They said I could...but internally only...I told them that this would not work for me and if they wanted to change and make it not available any longer that they could just give me a new license. They refused. The cost of the product is absolutely outrageous in comparison to other products. The only reason I was staying with them was because it was good at what it did...BUT...their new changes required me to pay $1000's of dollars more to continue to use. Try working with their support...they simply stand behind their statements even though they can provide no documentation, etc to support their position....yet I could provide documentation showing where I was coming from....hhhhmmmm...go figure. TERRIBLE COMPANY...go elsewhere. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing TeamViewer ONE It worked good for what we needed and worked without issue of network firewalls, etc. Switched from [Frontdesk Anywhere](https://www.capterra.com/p/84709/Frontdesk-Anywhere/) This was a long time ago...like 15 or more years ago...was using PC Anywhere but Teamviewer offered things that could not be done with that product so we switched. Very happy until the latest culture of the company changed. Review Source Response from TeamViewer January 23, 2026 Hello Curt, Thank you for taking the time to share your experience. It’s clear this situation has been incredibly frustrating, especially after being a long‑term user. We understand how important clarity, consistency, and transparent communication are in licensing and support, and we are really sorry to hear that your recent interactions left you feeling unheard. Your feedback about license expectations, documentation, and pricing changes is valuable, and situations like this shouldn’t feel confusing or unsupported. Be sure that your feedback is incredibly valuable, and we will make sure it reaches the right team. Best Regards, Valeria/TeamViewer Chiara L. worker Law Practice Used the software for: Less than 6 months ### "My experience with Teamwiever" July 24, 2026 4.0 I found it very easy and ready-to-go, even the customer support was so helpful when I needed a hand, it has many features and it helped me and my co-workers to work in team and have a hand on eachother laptops. Pros It was easy to understand overall, going from the setup to understanding how it works. I had some connection issues and lags but I think it's because mostly of my WiFi, it's a good programme I would recommend it, plus it's free of use. Cons Nothing to declare, I found the program perfectly fine even tho there were some lags but it works just fine. Review Source Response from TeamViewer July 29, 2026 Hi Chiara, Thank you for your review. We're delighted to hear that you found TeamViewer easy to set up and understand from the start. It's also great to know that the platform has helped you and your co-workers collaborate effectively and that our customer support team was able to assist when needed. When experiencing slow connections, we recommend first ensuring that both devices are running the latest version of TeamViewer, which can be downloaded from our official website. If the software is up to date, restarting both devices and, if possible, rebooting the WiFi router may help resolve the issue. However, we're glad to hear that, despite this, TeamViewer continues to provide the functionality and reliability you were looking for. Thank you for recommending TeamViewer and for sharing your experience. All the best, Valeria/TeamViewer RG Rashad G. Senior Geomechanicist Oil & Energy Used the software for: 2+ years ### "Fast access for quick remote tasks" August 10, 2026 5.0 I have mainly used TeamViewer ONE for quick remote access to my workstation when I need to handle a small task. It is especially useful when speed and convenience matter more than setting up a longer remote session. For this type of use, it has worked well and saves time. Pros TeamViewer ONE is useful when I need to access my workstation quickly without going through a full Remote Desktop connection. For short tasks, it is fast to connect and convenient for checking something or making a quick change remotely. Cons The connection quality can vary depending on the network, and there can occasionally be a slight delay in screen response. For longer work sessions, I still prefer a more traditional remote desktop setup. Review Source Response from TeamViewer August 19, 2026 Hello Rashad, Thank you for sharing your experience. We're delighted to hear that TeamViewer ONE helps you quickly access your workstation and efficiently handle small tasks when speed and convenience matter most. It's great to know that the solution is saving you time and offering a practical way to work remotely. We also appreciate your feedback regarding occasional delays and variations in session quality. To help ensure the best possible performance, we recommend verifying that both devices involved in the session are running the latest version of TeamViewer. We're pleased to know that TeamViewer ONE continues to provide a reliable solution for your remote access needs. All the best, Valeria/TeamViewer Evan P. Architectural technologist Architecture & Planning Used the software for: Less than 6 months ### "Ease of use with connectivity " August 6, 2026 4.0 Overall it has been very good. I’m able to help others with their problems by remotely connection to them but sometimes I do find it a little slow to use Pros I like how easy it is to get connected to someone else’s laptop or computer to help them if there is an issue with it. I can remotely connect to their computer with their permission to assist them Cons Sometimes the connection can be a little slow and laggy which doesn’t help the process go any faster during a busy day in work Review Source Response from TeamViewer August 19, 2026 Hi Evan, Thank you for sharing your experience. We're delighted to hear that TeamViewer helps you support colleagues and users efficiently through remote access when issues arise. We also understand that slower sessions can be inconvenient, especially during a busy workday. To help improve performance, please ensure that TeamViewer is updated to the latest version on both devices involved in the session. If the issue persists, restarting the devices and refreshing the network connection by rebooting the Wi-Fi router can often help. We're glad TeamViewer continues to help you provide effective remote support. Best regards, Valeria/TeamViewer JJ Jose J. Support Computer Software Used the software for: 1-2 years ### "Teamviewer" December 5, 2025 5.0 Very good. The new interface does not add up any value for us. It is a real nuisance. The web interface is not clear enough and there are too many options available on the screen that are useless. Pros What I like most of Teamviewer is its ease of use. It is very easy to a new client to download and provide them for immediate support. Cons Many pseudo improvements are only cumbersone We use it for remote training and little support. The "new" interface is no better than the original. File transfer is every day slower. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing TeamViewer ONE Teamviewer at the time seemed to have better functionality Review Source Response from TeamViewer January 22, 2026 Hello Jose, Thank you for sharing your thoughts! We're really glad to hear that TeamViewer’s ease of use stands out for you—especially how simple it is for new clients to download and connect for immediate support. We appreciate your honest feedback about the interface. Therefore, to help you navigate the updated TeamViewer interface more smoothly, we invite you to click the link below, where you'll find a helpful guide designed to simplify your experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope this information will help you in future connections. Best regards, Valeria/TeamViewer DS DLISA S. County IT Manager Law Enforcement Used the software for: 2+ years ### "Court IT Manager " August 8, 2025 4.0 During the early days of the COVID-19 pandemic, TeamViewer made a significant difference in enabling work to be done. Now, it is essential for my team to provide quality support to our users. Pros I appreciate how easily this application allows me to access clients' computers for support. It's been a game-changer, far superior to other products I’ve used. Cons The price tag and inflexibility of the contract. My office needed to extend or modify the contract timeframe, but account management was unable to provide the necessary changes. Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)[Dameware](https://www.capterra.com/p/179422/Dameware-Remote-Support/) The cost and product features were not compatible Review Source Response from TeamViewer September 2, 2025 Hello Dlisa, Thank you for sharing your experience with TeamViewer. We’re glad to hear that the application has meaningfully impacted your ability to support clients, especially during the early days of the COVID-19 pandemic. Knowing that TeamViewer continues to be an essential tool for your team is incredibly rewarding. We’re sorry to hear about the challenges you faced regarding contract flexibility. We understand how important it is to have adaptable solutions that meet customers' needs, and we appreciate you bringing this to our attention. Your feedback will be shared with our account management team to help us improve in this area. Wish you a great day and all the best. Valeria/TeamViewer SL STEPHEN L. Owner Information Technology and Services Used the software for: 2+ years ### "Teamviewer reliability great " November 25, 2025 5.0 Excellent as a user for 15 years. But the new version is more difficult to use. Sorting devices is not available in all views. Pros Reliability of connection to be access is always good. Connections are fast regardless of the internet connection speed. Cons Interface is not as simple as it used to be. It takes about 6 seconds connect to the main interface. Listing of devices needs to be more flexible. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing TeamViewer ONE Already had teamviewer host installed on clients. So easily upgraded. Review Source Response from TeamViewer December 2, 2025 Hello Stephen, Thank you so much for your review and honest feedback about our new interface. We understand how challenging it can be when changes are made. therefore, we would like to invite you to click on the following link, where you will find a guide for the new UI to make your journey in TeamViewer easier https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a nice day and all the best. Valeria/TeamViewer LK Lorenzo K. Security Project Engineer Information Technology and Services Used the software for: 2+ years ### "Pretty Solid!" July 21, 2025 3.0 I have used Teamviewer for 10 years on and off, and the product works the exact same as it always has: really well. While I have concerns about security and the lack of new features that could be added to this, it is a strong tool for businesses looking to get something up and running. Pros Teamviewer is a great entry level tool for unattended access to use with an RMM, or on it's own. It has consistently strong support and can be implemented for any type of customer. Cons Some security concerns exist for connection passwords and static Device IDs based on the system that could lead to a compromised device, but hardening methods have improved significantly. I still have fears about some tooling that remains to be addressed. Switched from [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Licensing was included with our migration to NinjaRMM Review Source Response from TeamViewer July 28, 2025 Hello Lorenzo, Thank you for taking the time to value us. Your feedback is very important to us. Regarding your security concerns, we understand your point, and this is why, now, for a more secure connection, we recommend the use of session links. For details: https://community.teamviewer.com/English/discussion/129996/the-advantages-of-session-links-over-id-and-password-sharing?utm\_source=community-search&utm\_medium=organic-search&utm\_term=session+links Finally, we take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a nice day! Valeria/TeamViewer Harshul S. Senior. Technical Support Specialist for Network Operations Information Technology and Services Used the software for: 2+ years ### "Easy remote access with a few small connection issues" April 15, 2026 4.0 Overall my experience has been good. I use TeamViewer ONE mainly for remote support and quick troubleshooting at work, and it saves me a lot of walking around or waiting for someone to explain their issue. It’s reliable enough for daily use and makes remote access simple. There are small bugs and connection hiccups here and there, but nothing that stops me from doing my job. For remote support and accessing files or apps from another device, it works well and keeps things efficient. Pros What I like most about TeamViewer ONE is how easy it is to connect to another device. At work I use it a lot for helping coworkers when they get stuck or when I need to access my own system remotely. The connection is usually fast and smooth, even when the network isn’t perfect. File transfer is quick and saves me time because I don’t have to email stuff around. The interface is simple enough that even non‑tech people can follow instructions. It also works across different devices, which is handy when I’m not on my main laptop. Cons Sometimes the connection drops randomly and I have to reconnect again, which gets annoying when I’m in the middle of fixing something. The app can feel a bit heavy on older machines and takes a moment to load. A few features are hidden in menus and take time to find. The mobile version works but it’s not very comfortable to control a full desktop from a phone. Also, sometimes the session freezes for a few seconds and I have to wait it out. Not huge issues but they slow me down during busy days. Review Source Response from TeamViewer April 21, 2026 Hello Harshul, Thank you for sharing such detailed feedback! We’re glad to hear that TeamViewer ONE makes remote support and device access easy and efficient for your daily work. It’s great to know that the fast connections, cross‑device support, and file transfer features are helping you save time and reduce unnecessary back and forth. We also appreciate your balanced comments about occasional bugs or connection hiccups. Therefore, when experiencing connection issues, we recommend ensuring that both devices are running the latest version of TeamViewer. Also, restarting both devices and, if possible, rebooting the WiFi router may help resolve the issue. Feedback like this helps us continue improving reliability and the overall experience. Thanks for trusting TeamViewer ONE for your day. All the best, Valeria/TeamViewer DC Dave C. Owner Computer Software Used the software for: 1-2 years ### "Excellent utility" December 25, 2025 5.0 I love the product and the support staff has been quite accommodating until as of lately. It is quite useful when clients are either away or unable to have me come personally to their homes/businesses Pros Excellent Resource for myself and my clients. I like the options and so do my clients of being able to access the computers remotely. Cons I have heard that the service is due to be discontinued as the online portion is being dismantled and I own my copy. If that is going to be discontinued where you are going to force me to pay a monthly charge for a product I bought already I will go somewhere else. Review Source Response from TeamViewer January 23, 2026 Hello Dave. Thank you so much for sharing your experience with TeamViewer. It’s great to hear that both you and your clients appreciate the flexibility of our remote access solution. It really can make a huge difference when someone’s traveling or unable to meet in person. Regarding your comment about the service to be discontinued, please visit our TeamViewer Community at https://community.teamviewer.com, where you can share more information with us, and we can give you proper assistance on the topic. Hoping to see you there. Best, Valeria/TeamViewer DP DREW P. President Music Used the software for: 1-2 years ### "My Business depends on Teamviewer" November 25, 2025 5.0 I started using Teamviewer to be able to access my business server from home to be able to do work in the evening. I later found it really useful when traveling to be able to work from a hotel room and catch up on what was happening at my retail store. But I have never needed it more nor appreciated it more than I do now. In 2024 I moved back to Canada even though my business continued to operate with my staff in place in North Carolina. I live in a very remote location with no access except via a one mile boat trip. I am fortunate to have a good internet connection there and Teamviewer now allows me to manage and operate my business 900 miles away from it. This would not be possible without my Teamviewer software. Pros Teamviewer was easy to set up initially and now is now almost automated on my computer. Since I use it almost daily, it has become a thought-free part of my day. Cons I honestly don't have a response for this question. I have not compared it with other similar products and have no desire. Teamviewer does everything I need it to do. Review Source Response from TeamViewer December 3, 2025 Hi Drew, Thank you so much for your review and for sharing your experience. We are pleased that you've chosen us as your remote access solution! We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Wish you a great day and all the best. Valeria/TeamViewer MO Marj O. Section Certification Chair Construction Used the software for: 2+ years ### "Best method for reliable connectivity. " December 9, 2025 4.0 I love TeamViewer and recommend it constantly to those who experience issues of connectivity while working remotely; many coworkers complain that other services are unreliable, so I always tell them about TeamViewer. Pros TeamViewer is the best service to keep all my devices connected while I process tasks for both my job and for my volunteer work. It's a lifesaver when I'm forced to work from home as well. Cons When I have contacted TeamViewer in the past for service assistance, the instructions have been convoluted with unnecessary steps involved or steps provided out of order with excess information that was not pertinent to the task as hand. They need to work on making that process more concise, and just follow a simple chronological order without embellishments to get customers up and running as quickly as possible. Review Source Response from TeamViewer January 23, 2026 Hello Marj, Thanks for sharing your experience! Happy to hear how TeamViewer helps you stay connected across all your devices, whether it’s for work or volunteer projects. It’s great to know it’s a real lifesaver when working from home. We truly appreciate your feedback about our customer support service. We understand how clear, simple guidance is important to give proper and quick assistance. Insights like yours help us keep improving. Really grateful for your continued trust and for recommending TeamViewer to others! All the best, Valeria/TeamViewer MR Madeleen R. Bureau owner Medical Practice Used the software for: 2+ years ### "Happy Business" November 25, 2025 5.0 Overall, very satisfied. I have my data capturer using Zoho due to the fact that I have only one license for multiple connections. It works for her, so we are all happy. Pros The resolution on pc you are connecting to is much better than on ie Anydesk. File transfer is also very easy via Teamviewer. Much better value for money than any other for what you get. I use Teamviewer only. Cons I do not like the new interface at all. Still using the old one. The resolution has to be adjusted on connecting pc to work and that annoys the client. Review Source Response from TeamViewer December 2, 2025 Hello Madeleen, Thanks for sharing your feedback. We’re thrilled to hear that TeamViewer delivers great resolution and easy file transfer for you. Likewise, we appreciate your thoughts on the new interface, and we fully understand that changes are not easy to process; that's why we would like to invite you to click on the following link, where you will find our user´s guide for the new UI: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope this information will help you in your future connections. All the best, Valeria/TeamViewer RH Randal H. Owner Computer Software Used the software for: 2+ years ### "Love Teamviewer " December 2, 2025 5.0 Overall it is a GREAT tool !!! I really LOVE Teamviewer!!! There is nothing out there that is as easy to use. Pros It makes it easy to connect to my customers. It saves money that I wouldn't be able to spend anyway.. Cons I don't know of anything in that category. I like it very much. Everything is great in reference to Teamviewer. Review Source Response from TeamViewer January 14, 2026 Hi Randal, Thank you for your positive review! We're pleased that you've chosen us as your remote access solution! Wish you a great day and all the best. Valeria/TeamViewer CR Connie R. Administrator Insurance Used the software for: 2+ years ### "Exceptional . Would recommend." December 4, 2025 5.0 Our overall experience with Teamviewer has been a great experience. The wait time very minimal and by the end of call any issues resolved. Pros Teamviewer is easy to use and we have never had any issues with it. But what we really like the most is the Customer Support we received every single time we had to call with any questions. Polite, professional and helpful. They deserve more than 5 Star. Cons We have never had an issue with Teamviewer. Our questions have always been solved promptly and professionally. Review Source Response from TeamViewer January 16, 2026 Hello Connie, Thank you for your rating! That’s wonderful to hear that TeamViewer has been easy to use and consistently reliable for your team. And it’s especially great that our Customer Support has made such a strong impression. Polite, professional, and helpful service is exactly what we aim to deliver to all our users. We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a nice day! Valeria/TeamViewer SM Sallie M. Bookkeeper Accounting Used the software for: 2+ years ### "Great for Remote Work" April 30, 2026 5.0 It has been pretty reliable. I like the fact that you need to log in and out for security purposes. Pros The connectivity allows for remote work. The secure connection provides peace of mind. Very user friendly. Cons It is a little on the pricey side for connection service. There are promos, but it usually isn't for the package I need. Review Source Response from TeamViewer May 11, 2026 Hi Sallie, Thank you for sharing your detailed feedback. We are glad to hear that TeamViewer supports your remote work well and that the secure connection and user friendliness give you peace of mind. It is also great to read that reliability and the login and logout process help you feel confident about security. We understand that pricing can be challenging, especially when available promotions don't always fit the specific package you need. Your perspective is valuable and helps us better understand how our offerings are experienced. Thank you again for taking the time to review TeamViewer. Best regards, Valeria/TeamViewer WT Wasek T. IT Support Supervisor Information Technology and Services Used the software for: 2+ years ### "Brilliant Remote Control tool" August 3, 2025 5.0 Overall it has been a fantastic tool that we use to support our clients. TeamViewer has regular updates and any vulnerabilities are patched very quickly. The software is quite expensive but a reliable connection is worth it. Pros The software has a brilliant user interface. Very easy to remote into a users machine and reliable connection. Multiple features such has file transfer, chat box, switch between multiple screens. Cons Sometimes there has been lags during a remote session and have noticed that it can be a bit resource intensive which can be an issue on some entry level machines. Navigating through settings can be difficult at first as it is a bit cluttered. Review Source Response from TeamViewer August 22, 2025 Hello Wasek, Thank you so much for taking the time to review us and for sharing your experience. When experiencing connection issues, we recommend first ensuring that both devices are running the latest version of TeamViewer, which can be downloaded from our official website. If the software is up to date, restarting both devices and, if possible, rebooting the WiFi router may help resolve the issue. Likewise, to help you get started more smoothly with TeamViewer, we invite you to visit the following link, where you’ll find a helpful user guide designed to make your experience easier. https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Best regards, Valeria/TeamViewer Roger A. Owner Marketing and Advertising Used the software for: 2+ years ### "Reliable remote access solution for personal or business use." January 21, 2026 5.0 Overall my experience is positive. It offers good value for money and is very useful for remote support and task management. Pros I like how easy it is to use for remote access with clients, friends or family. File sharing and team collaboration work smoothly. Cons The price can be high and sometimes connection issues happen. Over the phone, you need to figure it out which one you need, because there is many options and it is not very clear how to choose. Review Source Response from TeamViewer January 23, 2026 Hello Roger, Thanks for sharing your experience! It’s great to hear that TeamViewer makes remote support with clients, friends, and family smooth and straightforward — and that collaboration and file sharing are working well for you. Regarding your comment about connection issues, we recommend ensuring that both devices are running the latest version of TeamViewer, which can be downloaded from our official website. If the software is up to date, restarting both devices and, if possible, rebooting the WiFi router may help resolve the issue. We hope these tips will help you in future connections. Best, Valeria/TeamViewer MS Mark S. Senior ICT Systems Administrator Industrial Automation Used the software for: 2+ years ### "Still the king of Remote Support!" December 3, 2025 4.0 My overall experience with Teamviewer is very good. I have used many other applications that try to do what you do but they are not as easy to use. Pros Easy to gain access remotely without having to instruct the user to install the full software. Once you are connected everything is easy to navigate especially multiple screens. Transferring files to the remote computer is effortless. Cons Being locked out of a system if you are prompted for elevated admin credentials . Gaining this control is cumbersome as the option for Windows Authentication is not visible. Review Source Response from TeamViewer January 14, 2026 Hello Mark, Thanks for taking the time to share your experience with us! We’re glad to hear you find remote access, navigation, and file transfers easy with TeamViewer. Regarding your comment about Windows authentication, please visit the following link: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/remote-control/control-uac-during-a-teamviewer-session/ Wishing you all the best, Valeria/TeamViewer Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.