--- title: "TeamViewer ONE Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TeamViewer ONE the right Remote Support solution for you? Explore 11635 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/194565/TeamViewer/reviews/" page_type: "reviews" language: "en" --- TeamViewer ONE 4.6 (11635) [View alternatives](https://www.capterra.com/p/194565/TeamViewer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of TeamViewer ONE Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Its smooth performance, even on slower networks, makes it easy to troubleshoot issues or collaborate in real time, and features like file transfer, multi‑monitor support, and session recording add a lot of practical value.“ March 16, 2026 BA Blake A It TechnicianRetail, 201 - 500 employeesUsed the software for: 1-2 years. “It's expensive for what you get and the licensing model feels designed to squeeze as much as possible out of you with tiers that don't map cleanly to actual use cases.“ June 9, 2026 CT Cameron T IT Service Desk AnalystFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “TeamViewer has made such a positive impact on my ability to troubleshoot and resolve IT Service Desk tickets remotely with all of it's advanced features, it is easily the most comprehensive and impressive system I have used in end user support.“ February 25, 2026 BA Blake A It TechnicianRetail, 201 - 500 employeesUsed the software for: 1-2 years. “It's one of those products that coasted on name recognition for years while competitors caught up and passed it, and the pricing hasn't kept pace with that reality. If you're a small nonprofit or a lean IT team trying to be responsible with budget, I'd strongly recommend looking elsewhere before committing to this one.“ June 9, 2026 jF joanne F advisorFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “allows me to access my work devices in the office from home and remotely securely and instantly , this is an invaluable tool when working from home or when an urgent matter arises“ April 13, 2026 GB Gunther B Managing directorBroadcast Media, 2 - 10 employeesUsed the software for: More than 2 years. “The layout is different and much slower to the previous version, because the new version doesn't show immediately that TeamViewer has registered my attempt to connect to the remote site, often I click twice or three times before something happens. “ December 2, 2025 LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “TeamViewer’s biggest strength is how effortless and reliable remote access feels, especially when connecting across different devices and operating systems without any complicated setup.“ March 16, 2026 MM Mohammed M Project managerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Sometimes it lacks the connectivity of network from both sharing and hosting person due to the speed and lagging concerns.“ July 22, 2026 ## Showing most helpful reviews Showing 1-25 of 11635 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chiara L. worker Law Practice Used the software for: Less than 6 months ### "My experience with Teamwiever" July 24, 2026 4.0 I found it very easy and ready-to-go, even the customer support was so helpful when I needed a hand, it has many features and it helped me and my co-workers to work in team and have a hand on eachother laptops. Pros It was easy to understand overall, going from the setup to understanding how it works. I had some connection issues and lags but I think it's because mostly of my WiFi, it's a good programme I would recommend it, plus it's free of use. Cons Nothing to declare, I found the program perfectly fine even tho there were some lags but it works just fine. Review Source Response from TeamViewer July 29, 2026 Hi Chiara, Thank you for your review. We're delighted to hear that you found TeamViewer easy to set up and understand from the start. It's also great to know that the platform has helped you and your co-workers collaborate effectively and that our customer support team was able to assist when needed. When experiencing slow connections, we recommend first ensuring that both devices are running the latest version of TeamViewer, which can be downloaded from our official website. If the software is up to date, restarting both devices and, if possible, rebooting the WiFi router may help resolve the issue. However, we're glad to hear that, despite this, TeamViewer continues to provide the functionality and reliability you were looking for. Thank you for recommending TeamViewer and for sharing your experience. All the best, Valeria/TeamViewer AS Ashutosh S. IT Manager Hospital & Health Care Used the software for: 2+ years ### "Makes Remote Support Simple and Efficient" December 5, 2025 5.0 Despite a few drawbacks, TeamViewer has been a dependable and efficient tool for us. It saves a lot of time, makes remote support simple, and consistently performs well. We’re overall very satisfied and plan to keep using it. Pros Very easy to use — even non-technical users can follow the connection steps. Stable and fast remote sessions — works smoothly even on average internet connections. Cross-platform support — Windows, macOS, Linux, mobile apps — everything connects seamlessly. Great for remote troubleshooting — screen sharing, file transfer, and session recording are extremely helpful. Strong security — two-factor authentication and session logs provide good peace of mind Cons Occasionally the remote session freezes or lags, especially during large file transfers or when switching displays, and sometimes the connection drops unexpectedly, requiring a full reconnect to continue working smoothly. Switched from [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) We switched to TeamViewer because it offered a more reliable connection and smoother remote sessions compared to our previous tool. The setup was easier, the interface was more user-friendly, and the overall performance felt much more stable and consistent. Review Source Response from TeamViewer January 22, 2026 Hello Ashutosh, Thank you for sharing your experience! We’re really glad to hear that TeamViewer has been a dependable, efficient tool for your team. It’s great that it helps you save time and makes remote support simple and reliable. Regarding your comment about the drawbacks, when experiencing connection issues, we recommend ensuring that both devices are running the latest version of TeamViewer. If the software is up to date, restarting both devices and, if possible, rebooting the WiFi router may help resolve the issue. Your feedback means a lot to us! All the best, Valeria/TeamViewer BA Blake A. It Technician Retail Used the software for: 1-2 years ### "Overpriced and underwhelming — there are better options now" June 9, 2026 2.0 We moved away from TeamViewer and honestly don't miss it. The cost to value ratio just wasn't there compared to other tools we evaluated. It's one of those products that coasted on name recognition for years while competitors caught up and passed it, and the pricing hasn't kept pace with that reality. If you're a small nonprofit or a lean IT team trying to be responsible with budget, I'd strongly recommend looking elsewhere before committing to this one. Pros The remote access itself works when it connects. Being able to get into a machine remotely without a lot of setup on the user's end is convenient, and the interface is familiar enough that most people can figure out the basics quickly. I'll give it that much. For one-off remote sessions it does what it advertises. Cons The pricing is genuinely hard to justify, especially for a nonprofit. It's expensive for what you get and the licensing model feels designed to squeeze as much as possible out of you with tiers that don't map cleanly to actual use cases. On top of that, we ran into connection reliability issues more often than expected, and their response when flagging commercial use detection on legitimate installs was frustrating to deal with. There are better and more affordable RMM options out there that cover the same ground without the headaches. Review Source Response from TeamViewer June 12, 2026 Hi Blake, Thank you for sharing your experience so openly. It is good to hear that the basic remote access and ease of setup worked well for occasional sessions. We regret that pricing, licensing structure, and reliability did not meet your expectations, and we understand how frustrating issues like commercial use detection can be. Feedback like yours is important in helping us refine both our product and overall experience. We appreciate the time you spent using TeamViewer and your candid perspective. Best, Ying/TeamViewer Ontiretse M. Managing Director Design Used the software for: 6-12 months ### "TeamViewer One Review by Softidity" May 7, 2026 4.0 overall TeamViewer is a very strong remote support and device management platform with reliable IT support and effective for managing devices remotely. Pros TeamViewer One makes remotes support very simple and fast. minimal preparation is required and there is smooth remote troubleshooting. Cons there are connectivity and performance issues within the app. lag during screen sharing and occasional session disconnection. Review Source Response from TeamViewer May 12, 2026 Hi Ontiretse, Thank you for sharing your detailed feedback. We are glad to hear that TeamViewer ONE makes remote support simple and fast for you, with minimal preparation and smooth troubleshooting. It is also great to read that you see strong value in TeamViewer as a remote support and device management platform. We understand your concern about connectivity and performance issues, such as lag during screen sharing and occasional session disconnections. When experiencing slow connections, we recommend first ensuring that both devices are running the latest version of TeamViewer from our official website. If everything is up to date, restarting both devices and, if possible, rebooting the WiFi router may help improve stability. We appreciate your balanced review and your trust in TeamViewer for remote device management. Best regards, Valeria/TeamViewer CY Cecilia Y. Customer Service Manager Security and Investigations Used the software for: 2+ years ### "Teamviewer: An essential for your toolkit." December 1, 2025 5.0 It is simple to navigate, easy to learn and use, and provides many opportunities for our business partners to collaborate with our company. This not only teaches our customers different strategies for problem-solving, but also develops excellent opportunities for building great relationships with our customers. Pros Teamviewer is an absolute essential for me. It is the most helpful business solution we have and our customer service depends on it. Cons There has only been one instance where I did not have what I needed within Teamviewer. It is a big inconvenience and pain-point, but not a deal-breaker. There is no way to export a list of End Point computers. In the forums, this was a frequently-discussed frustration by multiple customers, and one that could be addressed without too much development time/hours. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing TeamViewer ONE Ease of integration, Reputation/Trust Value, Ease of Use for Endpoint users Review Source Response from TeamViewer January 13, 2026 Hello Cecilia, Thank you so much for taking the time to share your experience and thoughts with us. It’s great to hear how TeamViewer is helping your business partners collaborate effectively. Building strong relationships while teaching problem-solving strategies to your customers. Regarding your comment about exporting the endpoints, we would suggest visiting our TeamViewer Community at https://community.teamviewer.com, where you can share more details and even screenshots for proper assistance. Hoping to see you there. Best, Valeria/TeamViewer VR Vesa R. CTO Information Technology and Services Used the software for: 2+ years ### "Good product destroyed by removal of core functionality and reliability" March 25, 2026 1.0 It used to be good and useful, if a bit expensive tool, but then they decided to make a new, worse version, so now it is a frustration to use. Pros The old interface and funtionality was good and clear, with very few quirks and connections worked most of the time fine. It used to be a master of remote control Cons The new interface is a mess, with missing funtionality in basics, including things like sorting all devices by group. It is trying to be all tools crammed into one UI and thus bad at all of them. They should really make a remote control only UI with all the funtionality of the old one. Also the new one seems to fail connections a LOT. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Easier and more reliable back then, now Teamvier has made their product bad in order to catch up in badness I guess. Review Source Response from TeamViewer April 2, 2026 Hello Vesa, We’re sorry to hear that the new interface isn’t meeting your expectations. We understand that adapting to changes—especially in tools you use frequently—can feel unexpected when they’re meant to make things easier. To help you navigate the updated TeamViewer interface more smoothly, we invite you to click the link below, where you'll find a helpful guide designed to simplify your experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope this information will help you in future connections. Best regards, Valeria/TeamViewer Curt H. President Hospital & Health Care Used the software for: 2+ years ### "Not worth it...look elsewhere for cheaper and easier products." December 18, 2025 1.0 Teamviewer product...good...Teamviewer corporate structure with their latest money grab...I give them 0 stars for that. Pros The remote support program looked good while we used it...for many years...but the corporate structure is another thing altogether. Cons Corporate structure. Appears that there has been a change in environment and they are getting desperate...so now they are trying to get more money from everyone. When I told them that this was no consistent with their agreements...they started quoting something. I asked for a copy of what they were supposedly quoting...AND THEY COULD NOT DO IT. I was told that my license was not going to be valid any longer...yet it was a perpetual license which was supposed to be good as long as the product was supported by the OS. They said I could...but internally only...I told them that this would not work for me and if they wanted to change and make it not available any longer that they could just give me a new license. They refused. The cost of the product is absolutely outrageous in comparison to other products. The only reason I was staying with them was because it was good at what it did...BUT...their new changes required me to pay $1000's of dollars more to continue to use. Try working with their support...they simply stand behind their statements even though they can provide no documentation, etc to support their position....yet I could provide documentation showing where I was coming from....hhhhmmmm...go figure. TERRIBLE COMPANY...go elsewhere. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing TeamViewer ONE It worked good for what we needed and worked without issue of network firewalls, etc. Switched from [Frontdesk Anywhere](https://www.capterra.com/p/84709/Frontdesk-Anywhere/) This was a long time ago...like 15 or more years ago...was using PC Anywhere but Teamviewer offered things that could not be done with that product so we switched. Very happy until the latest culture of the company changed. Review Source Response from TeamViewer January 23, 2026 Hello Curt, Thank you for taking the time to share your experience. It’s clear this situation has been incredibly frustrating, especially after being a long‑term user. We understand how important clarity, consistency, and transparent communication are in licensing and support, and we are really sorry to hear that your recent interactions left you feeling unheard. Your feedback about license expectations, documentation, and pricing changes is valuable, and situations like this shouldn’t feel confusing or unsupported. Be sure that your feedback is incredibly valuable, and we will make sure it reaches the right team. Best Regards, Valeria/TeamViewer RT Ross T. Manager Information Technology and Services Used the software for: 2+ years ### "Teamviewer - time saver at a reasonable price." November 25, 2025 5.0 I support clients across Australia and mostly using Teamviewer. On-site visits can be kept to a minimum meaning better value for the client and the ability for me to do more in the one day. Pros Have been using Teamviewer for many years and unlike other similar products it remains consistent. Very easy to use, small footprint on the client machine, and simple to activate a new connection. Cons The latest "new" layout does not seem as friendly as the old version when using a computer as the master. I don't use TV on a mobile phone and it seems the newer layout is designed more for phone use. Alternatives considered [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Reason for choosing TeamViewer ONE Much more flexible, ability for unattended access, far better facilities. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Much easier operation, ability to use Host for unattended access. Review Source Response from TeamViewer January 8, 2026 Hello Ross, Thanks for sharing your experience! It’s great to hear that TeamViewer has been a reliable solution for you over the years and continues to deliver value by reducing on-site visits and improving your IT support to your clients across Australia. Regarding the new layout, we really appreciate your feedback. Our goal is to make the interface intuitive across all devices, so thank you! Therefore, we would like to invite you to click on the following link, where you will find a guide for the new UI in order to make your journey in TeamViewer easier https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Finally, please be assured that your comment will be forwarded to the relevant team. All the best! Valeria/TeamViewer MM Mohammed M. Project manager Construction Used the software for: 1-2 years ### "Virtual help" July 22, 2026 5.0 Overall it is a fantastic tool to know the real time problem solving between two users working remotely. Pros This is the greatest tool ever for training and help the people resolving their issues remotely from anywhere in the world. Cons Sometimes it lacks the connectivity of network from both sharing and hosting person due to the speed and lagging concerns. Review Source Response from TeamViewer July 23, 2026 Hi Mohammed, Thank you for your positive rating. We're delighted to hear that TeamViewer has been such a valuable tool for training, supporting users, and resolving issues remotely from anywhere in the world. It's great to know that the real-time collaboration between users is helping you solve problems efficiently. We also appreciate your feedback regarding connectivity and lag during sessions. To achieve the best possible performance, we recommend that both sides of the connection use the latest version of TeamViewer, and if possible, rebooting the WiFi router on both sides may help resolve the issue. Thank you for sharing your experience with us. All the best, Valeria/TeamViewer Best regards, Valeria/TeamViewer KW Kian W. Support Engineer Information Technology and Services Used the software for: I used a free trial ### "Reliable and easy-to-use remote support tool" June 8, 2026 5.0 My overall experience with TeamViewer has been very positive. It is one of the more dependable remote support tools I have used, especially compared to other remote access options. It performs well, is easy to explain to users, and helps improve support efficiency. Pros TeamViewer is reliable, easy to use, and works well for remote support. Connections are usually quick and stable, and the interface is simple enough to get users connected without much hassle. It makes remote troubleshooting much easier and saves a lot of time when supporting users or devices. Cons There is not much I dislike. Pricing can feel a bit high depending on the licence, and some settings or security prompts can take a little getting used to, but overall it works very well. Review Source Response from TeamViewer June 12, 2026 Hi Kian, Thanks for your great feedback. We are happy to hear that TeamViewer helps you deliver fast, stable remote support and makes it easy to guide users through connections. We also appreciate your comments on pricing and setup complexity in some areas. We are always working to make these aspects clearer and more accessible. It is wonderful to know TeamViewer supports your daily work so effectively. Thanks again for choosing us! Best, Ying/TeamViewer DS DLISA S. County IT Manager Law Enforcement Used the software for: 2+ years ### "Court IT Manager " August 8, 2025 4.0 During the early days of the COVID-19 pandemic, TeamViewer made a significant difference in enabling work to be done. Now, it is essential for my team to provide quality support to our users. Pros I appreciate how easily this application allows me to access clients' computers for support. It's been a game-changer, far superior to other products I’ve used. Cons The price tag and inflexibility of the contract. My office needed to extend or modify the contract timeframe, but account management was unable to provide the necessary changes. Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)[Dameware](https://www.capterra.com/p/179422/Dameware-Remote-Support/) The cost and product features were not compatible Review Source Response from TeamViewer September 2, 2025 Hello Dlisa, Thank you for sharing your experience with TeamViewer. We’re glad to hear that the application has meaningfully impacted your ability to support clients, especially during the early days of the COVID-19 pandemic. Knowing that TeamViewer continues to be an essential tool for your team is incredibly rewarding. We’re sorry to hear about the challenges you faced regarding contract flexibility. We understand how important it is to have adaptable solutions that meet customers' needs, and we appreciate you bringing this to our attention. Your feedback will be shared with our account management team to help us improve in this area. Wish you a great day and all the best. Valeria/TeamViewer AM Aaron M. IT Manager Medical Practice Used the software for: 1-2 years ### "TeamViewer - premium tool" December 5, 2025 4.0 I’ve been using TeamViewer for over 10 years, and I’ll continue to use it for 10 more. It’s very easy to use. Pros The customer support has been great and it’s always been a reliable remote management tool. I enjoy the policies and the new management interface. Cons Price has always been the hardest pill to swallow. However, you work with sales team they will help with the right package. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing TeamViewer ONE The user-friendly interface which I am accustomed to and customer service. Review Source Response from TeamViewer January 23, 2026 Hallo Aaron, Thanks for sharing your experience! It’s awesome to hear that TeamViewer has remained a reliable part of your toolkit for over a decade. From our dedicated customer support to our new interface that makes remote work even smoother. We totally get you on the pricing; however, we're glad to hear the sales team helped you find the right fit. Love seeing TeamViewer continue to make your workflow easy and dependable! All the best and stay connected! Valeria/TeamViewer LB Lucas B. IT Service Desk Analyst Financial Services Used the software for: 1-2 years ### "A Practical Look at TeamViewer’s Strengths and Shortcomings." March 16, 2026 5.0 My overall experience with TeamViewer has been consistently strong, mainly because it delivers dependable, secure remote access with very little friction, whether connecting across operating systems or helping someone troubleshoot from afar. Its performance is smooth in most situations, and features like file transfer, multi‑monitor support, and session recording make it feel like a complete remote‑work toolkit rather than just a screen‑sharing app. At the same time, the platform isn’t without frustrations: pricing can feel high, the interface occasionally feels cluttered, and false commercial‑use flags can interrupt work at inconvenient moments. Even so, once everything is running, TeamViewer proves to be a reliable, versatile solution that makes remote support and collaboration straightforward. Pros TeamViewer’s biggest strength is how effortless and reliable remote access feels, especially when connecting across different devices and operating systems without any complicated setup. Its smooth performance, even on slower networks, makes it easy to troubleshoot issues or collaborate in real time, and features like file transfer, multi‑monitor support, and session recording add a lot of practical value. I also appreciated the strong focus on security, with encryption and access controls that make remote sessions feel safe and trustworthy. The overall experience is streamlined, intuitive, and dependable, which makes it a standout tool for both personal and professional use. Cons TeamViewer’s main drawbacks come from its pricing model, which can feel steep for individuals or small teams and sometimes triggers false commercial‑use warnings that interrupt sessions. The interface, while generally clean, can feel cluttered with secondary features, making simple tasks take longer than expected. Performance can also vary when connecting to older devices or unstable networks, and occasional connection restrictions—like cooldown periods after long sessions—can be frustrating when you’re trying to work quickly. What part of your overall experience would you like to describe next? Review Source Response from TeamViewer April 1, 2026 Hello Lucas, Thank you for sharing your detailed feedback! We’re happy to hear that TeamViewer’s performance, security, and remote access features support your work across different devices. We appreciate your comments on pricing, interface changes, and false commercial‑use warnings. To help you navigate the updated interface, you can find a quick guide here: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We’re also sorry for the incorrect commercial‑use block. You can restore access quickly by submitting a reset request here: https://www.teamviewer.com/reset Note: Please include all relevant IDs (local and remote). Finally, we understand your concerns regarding our pricing model, and please know that your feedback truly matters to us. We’ll make sure it reaches the right team for further review. Thanks again for your valuable input; it truly helps us improve. Best, Valeria/TeamViewer RA Robert A. Software Developer Computer Software Used the software for: 2+ years ### "Generic review" December 1, 2025 5.0 TeamViewer is the best choice for normal computers but is has problems on IoT devices like Raspberry Pi 5. Pros Good-quality product, helpful customer service, easy to manage device and customer data, stability, user-friendly Cons \* TeamViewer software uses slots / operating system, not MAC address or device: I have a dualboot (Windows-Linux) setup and if I install the software on both operating systems, it takes 2 slots instead of 1 although both OS runs on the same physical device; \* Doesn't work on Raspberry OS (on Raspberry Pi 5 device): it is installed successfully but I can't connect to my Pi device. I tried to connect using the Raspberry Pi's IP address from a Windows 10 Pro-based notebook. It works correctly on X86/64-based architecture but not on Arm processor. Review Source Response from TeamViewer January 14, 2026 Hello Robert, Thank you so much for your rating. Regarding your Windows-Linux query, please visit our TeamViewer Community at https://community.teamviewer.com, where we have a support forum dedicated exclusively to Linux users Hoping to see you there. Best Valeria/TeamViewer GB Gunther B. Managing director Broadcast Media Used the software for: 2+ years ### "Long start-up duration" December 2, 2025 4.0 It is good except for my complaint listed here above. Maybe you could provide more information on how to get a faster start-up. The fibre connectivity at the office is 50Mbps and at my home also 50Mbps up and down. Pros I use TeamViewer for business purposes to access remote computers, such as my desktop and the server at the office. Cons I have a problem with the latest version of TeamViewer, because it takes too long to connect with my desktop or server. The layout is different and much slower to the previous version, because the new version doesn't show immediately that TeamViewer has registered my attempt to connect to the remote site, often I click twice or three times before something happens. In some instances I end up having three connections of which two have to be cancelled. Review Source Response from TeamViewer January 14, 2026 Hello Gunther, Thank you for taking the time to review us and share your experience. When experiencing connection issues, we recommend first ensuring that both devices are running the latest version of TeamViewer, which can be downloaded from our official website. If the software is up to date, restarting both devices and, if possible, rebooting the WiFi router may help resolve the issue. Likewise, to help you get started more smoothly with TeamViewer, we invite you to visit the following link, where you’ll find a helpful user guide designed to make your experience easier. https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Best regards, Valeria/TeamViewer jF joanne F. advisor Financial Services Used the software for: 2+ years ### "team viewer scores high " April 13, 2026 5.0 allows me to access my work devices in the office from home and remotely securely and instantly , this is an invaluable tool when working from home or when an urgent matter arises Pros I loke the instant access to my devices securely , I also like the fact that team viewer works across different platforms and is user friendly Cons some times the connection freezes or slows down , this can be frustration whilst working to a tight busy schedule Review Source Response from TeamViewer April 15, 2026 Hello Joanne, Thank you for taking the time to share your experience with TeamViewer. We really appreciate it. We’re glad to hear that you value the secure, instant access to your devices and the ability to work across different platforms with ease. Supporting seamless remote access and enabling productive work from anywhere, especially in urgent situations, is exactly what TeamViewer is designed to do. About your comment regarding connection issues. We recommend that you ensure both devices are running the latest version of TeamViewer, available on our official website. If everything is up to date, restarting both devices and, if possible, rebooting the Wi‑Fi router can often help improve connection stability. We hope these tips will help you in future connections. All the best, Valeria/TeamViewer TA Tracy A. Medical Coder-Account Manager Medical Practice Used the software for: 2+ years ### "Former TeamViewer User" December 2, 2025 4.0 Overall it was a very positive experience. I honestly didn't have a lot of issues, and any issues I did have, I was able to contact Support and they were able to assist. Pros It was easy to use and log into. Always had timely responses from Support if ever I did have an issue. Cons Would sometimes lose connectivity or wasn't able to log in, but not sure that was a TeamViewer issue or if it was a server issue. Review Source Response from TeamViewer January 14, 2026 Hello Tracy, Thank you for your review. In cases of connectivity issues, we suggest ensuring that both sides have the latest version of TeamViewer available on our website. If this is the case, resetting the devices and, if possible, resetting the WiFi as well, could solve the issue. Best regards, Valeria/TeamViewer BM Bob M. Chief Wizard Computer Software Used the software for: 2+ years ### "Teamviewer works as needed all the time" December 4, 2025 5.0 Has worked very well for many years, including applying updates where they are required by the government and I have not connected in over a year or so. Pros I maintain software across Canada. I can send required updates easily, and adjust settings in the users system easily. And It can find an existing users connection point even when their network changes. Cons Annual license for me, mostly on one compute (and sometimes on my traveling laptop) is higher than I would like. Sometimes, on distant sites, it might take two or three tries to connect. Review Source Response from TeamViewer January 16, 2026 Hello Bob, Thanks for sharing your experience! It’s great to hear how well TeamViewer supports your work across Canada, enabling you to apply important updates after long periods without contact. We're glad our solution helps you to keep your operations running smoothly and efficiently! However, when experiencing slow connections, we recommend first ensuring that both devices are running the latest version of TeamViewer. If the software is up to date, restarting both devices and, if possible, rebooting the WiFi router may help resolve the issue. We hope these tips will help you in future connections. Have a great day! Valeria/TeamViewer CF Charles F. PSYCHOLOGIST Health, Wellness and Fitness Used the software for: 6-12 months ### "Work Made Easier from Different Places" December 9, 2025 4.0 Overall I am satisfied. It's complicated and not always user friendly but your staff help bridge that gap. Pros Having tech support when needed. Ease of getting remote access when needed and excellent file transfer ability. That is my favorite feature. I was literally able to use a scoring app on one computer while testing someone from the other. Very versitile and makes me able to work from 2 locations at once. Cons At times it refuses Easy Access and demands the other machine's pw which is always changing. Then easy access later resumes and I'm able to use it. Review Source Response from TeamViewer January 23, 2026 Hello Charles, Thank you for your review. It´s nice to hear how TeamViewer’s reliable remote access and powerful file‑transfer features make it easy for you to work seamlessly across two locations. We´re also happy that our support team has been there to help you bridge gaps and keep things running smoothly! Regarding the Easy Access issue, we invite you to join the TeamViewer Community at https://community.teamviewer.com for troubleshooting questions. Hope to see you there! Best, Valeria/TeamViewer KG KENNETH G. ADMINISTRATOR Accounting Used the software for: 2+ years ### "TEAMVIEWER" December 8, 2025 5.0 VERY POSITIVE AND USEFUL EXPERIENCE. EXCELLENT TO SHARE COMPUTERS WITH USERS AND FIX ANY COMPUTER ISSUES THAT ARE OCCURRING. Pros HAVE DECENTRALIZED OFFICES AND THE FILE TRANSFER OPTION ALLOS US TO COMMUNICATE VERY WELL BETWEEN OFFICES. SOFTWARE WORKS VERY WELL AND HIGHLY RECOMMEND IT. Cons NO COMPLAINTS. THE SOFTWARE IS TRANSPARENT AND INTUITIVE. USE IT DAILY. VERY POSITIVE FEEDBACK AS TO RELIABILITY. Review Source Response from TeamViewer January 23, 2026 Hi Kenneth, Thank you so much for the positive rating! It’s awesome to hear how TeamViewer helps your decentralized offices stay connected, especially with the smooth file transfer and reliable daily performance. We love that you find it intuitive and powerful for sharing screens and resolving issues quickly. Great to hear TeamViewer continues to make your workflow easier and more efficient! All the best and stay connected! Valeria/TeamViewer SM Shelley M. Manager of Operations Non-Profit Organization Management Used the software for: 2+ years ### "TeamViewer rocks!" November 25, 2025 5.0 I started using a free version during the pandemic. I liked the features so much, that I purchased it and am still using it to this day. Pros Ease of connection. I am not a computer genius, and I have no problem connecting. I had an issue awhile back and it was easy to contact TeamViewer and have my problem solved. Cons It is a little expensive, since I work for a nonprofit. But I do believe the value of it is worth the money. Review Source Response from TeamViewer December 30, 2025 Hello Shelley Thank you for sharing your experience! We’re happy to hear that connecting was easy and that our support team was able to resolve your issue quickly. We understand your concern about pricing, especially for nonprofits. If you’d like, you could contact our sales team to explore options for nonprofit organizations—please feel free to reach out at https://www.teamviewer.com/en/global/contact-sales/ All the best! Valeria/TeamViewer SM Sallie M. Bookkeeper Accounting Used the software for: 2+ years ### "Great for Remote Work" April 30, 2026 5.0 It has been pretty reliable. I like the fact that you need to log in and out for security purposes. Pros The connectivity allows for remote work. The secure connection provides peace of mind. Very user friendly. Cons It is a little on the pricey side for connection service. There are promos, but it usually isn't for the package I need. Review Source Response from TeamViewer May 11, 2026 Hi Sallie, Thank you for sharing your detailed feedback. We are glad to hear that TeamViewer supports your remote work well and that the secure connection and user friendliness give you peace of mind. It is also great to read that reliability and the login and logout process help you feel confident about security. We understand that pricing can be challenging, especially when available promotions don't always fit the specific package you need. Your perspective is valuable and helps us better understand how our offerings are experienced. Thank you again for taking the time to review TeamViewer. Best regards, Valeria/TeamViewer JC JoLynn C. Designer Design Used the software for: 2+ years ### "2 Thumbs up" November 25, 2025 5.0 TeamViewer has always been great to work with. Overall I give them 2 thumbs up. So far they have fixed every problem I've had. Pros TeamViewer always helps me no matter the problem. They are fast and very knowledgeable. I love that they can get in to my computer and fix it. Cons I don't like that I have to call sometimes. There are times my team viewer won't hook up or stay hooked up. Review Source Response from TeamViewer January 5, 2026 Hello JoLynn, Happy to hear that TeamViewer helps you fix your tech issues. We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a nice day! Valeria/TeamViewer PM Paymon M. IT Consultant Computer & Network Security Used the software for: 2+ years ### "Premium remote access" November 25, 2025 5.0 Great tool for remote work, I’m very happy with speed and stability. I recommend TeamViewer to anyone. Pros Fast & stable connections, useful features and intuitive interface. Also they gave me a free year of subscription for being a TeamViewer 11 customer 🫶 Cons Expensive but well worth the price. New interface was confusing at first but I’ve gotten used to it. Review Source Response from TeamViewer December 2, 2025 HI Paymon, Thank you so much for your five stars, even if your experience with the new interface wasn´t easy. We understand how challenging it can be when changes are made, especially when technology is meant to simplify our lives. Therefore, we invite you to click on the following link, where you will find a guide for the new UI to make your journey in TeamViewer easier: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/. Finally, please be assured that your feedback is incredibly valuable, and we will ensure it reaches the relevant team. All the best! Valeria/TeamViewer MA Melodie A. Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "Excellent product" November 25, 2025 5.0 Customer service is excellent! Product is easy to use and efficient. I would highly recommend it to anyone. Pros Easy to use and has a long time-out. Customer Service is USA based and very helpful. I would highly recommend it. Cons nothing really other than it's a bit expense. Sometime I go to use it and it has logged me out which is inconvenient but easily fixed Alternatives considered [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Reason for choosing TeamViewer ONE performance and convenience of the product Review Source Response from TeamViewer December 5, 2025 Hello Melodie, Thank you for your rating! Great to hear you find it easy to use and appreciate the helpful customer service! Thanks for sharing your experience. All the best, Valeria/TeamViewer Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.