# Page 38 | TeamViewer ONE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 38 - Is TeamViewer ONE the right Remote Support solution for you? Explore 11619 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194565/TeamViewer/reviews --- TeamViewer ONE 4.6 (11619) [View alternatives](https://www.capterra.com/p/194565/TeamViewer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 38 - Reviews of TeamViewer ONE ## Showing most helpful reviews Showing 926-950 of 11619 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joe B. Owner Information Technology and Services Used the software for: 2+ years ### "TeamViewer Review from IT Professional" March 20, 2022 5.0 Really good experience--I prefer it when I am in a pinch and need to help a customer right away. Pros I like how easy it is for the end user to install and provide you with the remote ID and password. Walking them through the installation is easy. Cons Sometimes, you randomly get disconnected from a remote session and is difficult to get back on or you have to wait some time. This happens once in a while. Alternatives considered [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) Reason for choosing TeamViewer ONE I knew much more about TeamViewer and saw others using it. Switched from [LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/) Teamviewer is easier to walk others through installing and connecting. Review Source SH Scott H. Owner/Operator Real Estate Used the software for: 2+ years ### "Great for Free, Not Good for Pay" April 6, 2020 4.0 Great design, wonderful tool but no small business or solo-employee paid option that was competitive. Disappointing overall. Pros I’ve used TeamViewer for years, to connect to my home computer while being on the road. I have completed hundreds of appraisals, typed reports, responding to the correction request of clients and searched for MLS comparables through this system. All of this was using the free version of TeamViewer. No other remote software was as easy to learn, operate with, and as clear in connecting to my home computer. Cons I eventually wanted some support, and there is none (reasonably so) for the free version, so I attempted to check into the paid version. It is a ridiculously high price and does not compare with other options. Maybe there are companies of massive sizes that would be better fit than me, but for a small company like mine, it was out of the question. I also struggled with TeamViewer attempting to shut down my access, because of some glitches on their end that related to me working remotely. Sadly, I had to let them go. Reason for choosing TeamViewer ONE They were the hands down easiest to use and do not have any of the other competitors problems such as clicking (from my iPad) and not being able to select the exact file or data entry line I was trying to click on. Review Source NJ Niraj J. NIRAJ Used the software for: 2+ years ### "Teamviewer helped me manage my work from remote places. Great software!!" July 27, 2018 5.0 There is no other viable and easy to use alternative for teamviewer. Teamviewer has saved me a lot money to travel down to my home from workplace. It has made my life relaxing. Pros Free for personal usage. The best thing about teamviewer is that it's totally free for personal use! You don't need to pay anything to use it for personal use and thats the best pro among other remote control tools. Teamviewer is very easy to use. Even my grandma could install and use this software with simple instructions. Everything is list on the front of the software so you don't have to go inside to find anything. Very easy to use by anyone with basic computer skills. Easy to transfer files. Teamviewer has implemented a very easy file transfer system. You can just copy-paste or drag-drop files to send to a remote PC and you are good to go. This is the best feature because it makes everything easy to use. Extremely stable software. Teamviewer is extremely stable tool to use. I have never seen teamviewer crash in my years of usage. Also, it's very low on system resources in terms of streaming live. Cons Client to Host file transfer needs to be improved. Teamviewer is secure software, so as for the security of client data, they have managed to make sure a host can drag files from the client window. I think, they need to implement a pin/password for the drag-drop file transfer because crawling in directory and transfering files takes time. The pricing of business version could be a bit lower for startup companies. Their multi-session rate is a little high for a company that has just started. But, the rate can be justified from the features. Review Source VR Verified Reviewer Team Lead Marketing and Advertising Used the software for: 2+ years ### "Best remote desktop control software" July 27, 2022 5.0 Pros I have been using this tool for years and it works great. Its cost is very low and its free trial version is very complete. Cons Sometimes, when connecting the sessions, the requested IDs have given us an error, but it was quickly solved. Review Source VR Verified Reviewer IT Consultant Information Technology and Services Used the software for: 2+ years ### "Great Remote Support Product - Easy to Deploy and Efficient with Add-Ons" March 3, 2022 5.0 Great. Very stable, have had only one outage and performance issue during the 2 years of use. Would recommend for any business who needs a quick Remote session solution that is headache free with security. Pros Easy to install, easy to deploy. Has added features such as Endpoint Protection and monitoring which you can add. Cons Limitations of 500 devices for your corporate accounts which is not great for an MSP. Also the cost has recently risen and not as economical as prior. Review Source Stephen B. IT Manager Education Management Used the software for: 2+ years ### "TeamViewer: Tried and True" February 20, 2019 5.0 TeamViewer is a fantastic application. Unlike operating system applications specific to windows, Mac or chrome, TeamViewer allows access to many different operating systems and platforms. It is incredibly simple to use, has built in chat features so you can talk with clients, and you can grant easy access to a user so that if they need to access a computer often (like a server) they can do it without needing to be on site to grant permission. It is a truly powerful tool with many useful applications for both personal and enterprise users. Pros TeamViewer is a powerful Remote Desktop tool that allows you to easily connect to multiple clients on multiple platforms. With a few clicks of a button, you can take control, manage, or access a remote client that has been setup with teamviewer. TeamViewer allows for the user to grant easy access, which means no password is necessary, or you can setup TeamViewer so that anyone trying to access a computer needs a password to authenticate, giving the user knowledge of access. It is an easy to use simple yet incredibly useful application. A free version exists for personal use! Cons You do need to make sure that client computers are running the newest versions of the software because some software incompatibilities exist between older and newer versions. You do need to pay to use this in enterprise settings. Review Source Josemaria G. Vice Director for External Affairs E-Learning Used the software for: 1-2 years ### "Remote Help" March 29, 2019 5.0 Teamviewer is a must-have for any IT support team. Remote support is made so much more easy and reliable. Pros In working with external vendors, Teamviewer has helped our company to get or give support very quickly. We can remotely access the servers or endpoint devices and even employee computers to do troubleshooting, configuration, or reboots. Our TV boards deployed in different locations are easily managed as well remotely. Security is also a great factor for choosing Teamviewer. There is a setting to allow automatic connections, but also a setting to require a passcode before being allowed access. Transparency is facilitated and we know who sees what. The connection is very stable, and if ever we get disconnected it automatically retries to connect (esp after an accidental reboot). In this regards, I believe they do a great job with bandwidth management. Cons The pricing may be a bit heavy for smaller companies especially those which will require multiple users (multiple seats and sessions). But the benefits do surely justify the cost of investment. Review Source JJ Janifer J. Researcher Gen Hospital & Health Care Used the software for: 2+ years ### "TeamViewer Review" June 16, 2022 5.0 Excellent 👍☺️ software with adequate troubleshooting provision. Pros TeamViewer software is a very good, easy, comfortable, with good troubleshooting, and easy sharing software. Cons Not much issues and may be the price of the TeamViewer software can be affordable for users of low income community. Review Source VR Verified Reviewer Digital app specialist Hospital & Health Care Used the software for: 2+ years ### "TeamViewer Review " July 28, 2023 5.0 Excellent tool for team collaboration and to fix the technical issues through remote access. Pros TeamViewer is a great choice for anyone who needs to access another computer remotely. It is easy to use, secure, and reliable, and it offers a wide range of features. Cons If you are connecting to a remote computer over a slow internet connection, TeamViewer may be slOw. Review Source Response from TeamViewer September 6, 2023 Hello TeamViewer user, Thank you for sharing the unique experience with TeamViewer! We are so thrilled to know that TeamViewer has become a powerful tool to help you! We are also happy to hear that TeamViewer is a user-friendly remote access solution, and even used for training! We wish you a pleasant day! Best, Ying/TeamViewer Mohammed Sadiq S. Database administrator Consumer Services Used the software for: 1-2 years ### "Nice remote application" April 5, 2022 4.0 Pros Screen sharing is one among the best features this app has got and also access control Cons There is nothing to dislike about this application Review Source VR Verified Reviewer Analista de Recursos Humanos Human Resources Used the software for: 2+ years ### "Communication and remote access" August 21, 2018 5.0 It is excellent, easy and very necessary for any sub area of a company, in my case I work in human resources and it allows me to induce new income as well as to explain to the staff how to fill files that belong to the area. Similarly for the support area is very fast and efficient for an immediate solution, I remember once my computer failed in an update and our support colleague was not in the building and remotely I solved the inconvenience in my computer giving access and remote control to the other user. Pros allows communication between one and more users in different cities or even countries, it facilitates access to both personal and work information, in my work experience I can explain to my colleagues different presentations of information in the same way access files on their computers and make any type of modification. Cons in fact it does not have anything negative the only thing is that if you have internet access unstable while more users you will suddenly drop the connection. Review Source Lasha M. System Administrator Hospital & Health Care Used the software for: 2+ years ### "The pre-eminent tool for remote access." January 16, 2020 5.0 Despite having some drawbacks such as price and frequent updates - TeamViewer's function set makes up for everything and it's one of the most dependable software solutions on the market. Pros The biggest selling point for TeamViewer is the support for nearly all operating systems. TeamViewer has a all-encompassing tool-set. You can set up meetings and integrate them with Outlook. That's a neat way to organize things to fix in other's computers. It also has video and audio call options to converse with the person who you're connected to. TeamViewer can also work as a remote backup tool. Cons Updates come out yearly and having to go through 500 computers to update is a major chore. It's very expensive compared to other similar tools and it's quality just barely makes up for it. Smaller enterprises may not be able to take the overhead costs associated with buying licenses (500 devices cost $200 a month, billed yearly). Review Source Denise W. Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Great program for remote access and more" November 26, 2021 5.0 It's a genuinely simple to-utilize program with a huge load of incredible highlights. Signing in to a PC at any point is simple, regardless of whether you're permitting somebody onto your framework or signing into one of your own PCs. It has been created from an early on distant work area instrument to a genuinely decent device that offers a lot farther than that. Extraordinary choices and usability. Pros TeamViewer is one of my beloved remote access apparatuses; I use it essentially consistently in light of the fact that we've to work from vivid regions and with brilliant quills of predisposition. A delightful instrument that permits you to control almost any gadget from your work area or cell phone. Cons Early education is simplest with somebody who's once in the past acquainted with the item. Every one of the conceivable outcomes is somewhat welcoming from the outset. Sporadically isn't viable making us either minimize our product or update the far-off programming which can be an issue now and again. Review Source Olive T. quality control Food & Beverages Used the software for: 1-2 years ### "teams viewer review" August 23, 2022 4.0 The first contact with the software was tu have online technical assistant to handle a difficulty and allow the business to continue. I came out very satisfied. Pros Secured software for online technical assistant Muliservice tool for meeting sharing, video conference documents management Cons The tool is secured and any mistake leed to puting the account on hold for identification Review Source AS Ankur S. system Administrator Information Technology and Services Used the software for: 6-12 months ### "Easy to use " October 3, 2022 4.0 Pros the most feature is in team viewer like we can perfome all admin task and we can easy provide support end user with the help of team viewer Cons i don't think so that anything need to add Because it has everything that a support Eng .needs Review Source VR Verified Reviewer Network Engineer Real Estate Used the software for: 2+ years ### "Fantastic remote assistance software" June 16, 2020 5.0 Remote support for our agents and their machines. Also, once the software is installed on the machines, it makes supporting them even easier as they don't have to re-download anything which saves the valuable time. Pros Really easy to get connected with remote user. Easy to install. No configuration required by user being assisted. Switching between multiple displays on remote user's machine is super easy. The ability to push files to another machine is really helpful. Cons Sometimes it is a bit confusing for users we are assisting on which one to download from the main website. Not a huge deal, but it's the only issue we have encountered. Alternatives considered [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/) Reason for choosing TeamViewer ONE Cleaner and better looking UI. Better support. Higher reviews and better pricing. Review Source MM Marco M. IT Manager Information Technology and Services Used the software for: 1-2 years ### "A Powerful Remote Support and Control Features " April 17, 2024 4.0 Pros Team communication is easy with this tool It comes with great collaboration features Remote support and control is easy Cons Handling remote access needs has been easy with TeamViewer Remote. No issues. Review Source VR Verified Reviewer Chief Director of Business Processes Hospital & Health Care Used the software for: 1-2 years ### "Great remote management software for our help desk" October 29, 2019 5.0 We were trying to have an easy way to support our remote users and be able to also support our Mac and mobile device users. We realized that TeamViewer makes it easy to support any of our end users. We have gained time and cost savings in supporting our users and have benefited from quicker issue resolution times since implementing TeamViewer. Pros It is really easy for our help desk team to connect to our remote and mobile/Mac users with TeamViewer. Even our users who are not the most tech savvy are able to easily launch the software to allow our techs to connect to them. This saves a lot of time and frustration for everyone. Cons The software was a little bit pricey for each user license, especially for what the software offers. However, they do periodically offer promotions which help to make it a little bit more affordable. Alternatives considered [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing TeamViewer ONE It was more affordable for the the small scale we needed the software for. Review Source Ben L. Head of development Used the software for: 2+ years ### "A simple way to remote control devices and support your customers" January 24, 2018 5.0 Pros We use Teamviewer to log onto servers maintained by us, and to provide remote support for customers. The simplicity of connecting, and the power of the remote viewer once you are connected are a huge advantage. Using a customised support client, which the user can download from our website, we can be on the customer's device and helping them in seconds. Once on, the ability to see all of their screens, upload and download software and maintain full control allows us to support them effectively. For server connections, the ability to have a library of server details saved, so we can connect easily is a huge boon. Cons The price per connection is fairly high, but you get a good service for that. It can sometimes be a pain to get a connection from a customer PC behind a firewall, however you can usually talk the person at the other end through setting it up easily. Review Source VR Verified Reviewer IT Supervisor Information Services Used the software for: 2+ years ### "TeamViewer" December 14, 2021 5.0 It helps to provide technical support to me customers. Pros Once installed it’s easy to use. When updates, everything runs well. Cons You need to install an update the software. It would be better if you could use it as a web instance. You get charged from Europe, locking the credit card. Alternatives considered [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Reason for choosing TeamViewer ONE I use Zoho assist now. Review Source Eric C. Project Manager Higher Education Used the software for: 2+ years ### "Teamviewer has saved the day multiple times!" September 12, 2018 5.0 Can access machines from anywhere. Not limited to firewall issues or traversing networks as you would with RDC or VNC applications. Pros The software is very easy to use and and support. I manage over 300 machines with TeamViewer including recording devices and signages devices. Teamviewer makes it simple to quickly access the devices to troubleshoot issues effectively and efficiantly. Cons Cost. The cost of the product is really expensive. Also, upgrading is very expensive. I have been on version 12 for a while now because I can not validate the cost of upgrading. The software will automatically upgrade, but it will only let you automatically upgrade to the latest and greatest. I have a few older machines running version 9 and I can not auto upgrade to version 12. I have to get on the machine directly and install a "previous version (12)" to get the machine on the current version I am using. Review Source Yazan J. Civil Engineer Civil Engineering Used the software for: 6-12 months ### "best remote control software" December 28, 2021 4.0 Pros The best thing about this program is the remote control of the team’s computers, where the project results can be modified from a remote computer via the Internet without the need to travel to the computeR Cons I hope that the feature of transferring data from one computer to another will be improved, and in addition to that, the protection feature is added before starting to control the computer, for example, adding not to prejudice or tampering with the files of the second party only modifying Review Source BD Beth D. Writing and Editing Used the software for: 2+ years ### "Great app with great features" March 31, 2018 5.0 Pros I've used TeamViewer to remotely access both my own computer when I'm away and an office computer when I'm at home. I worked for a sole practitioner lawyer part-time for many years and he would get very frustrated when he couldn't figure something out on his computer, so I'd get a phone call or message, and I'd dial into his computer to fix the problem remotely. Sometimes in the evening he would leave work for me to remotely access up on his computer, and his computer on and not in standby mode, and I would log in and be able to work overnight on the things he'd left me during the day. I could also dial in and see whether he was playing Solitaire on his computer or actually working, as he could be easily distracted. There's file sharing and conferencing ability. And something else that was helpful - I could dial into my home computer and access the camera and see what was going on when I wasn't there. This was very helpful for me in discovering which roommate was stealing from me! The application has to be installed on both computers, so it's not like you use this program to hack other people's computers or anything like that. And there are settings permission controls on the accessed side which allows you to set up whether permission needs to be obtained for each access or if you have full authority. Very versatile and there's probably a lot more I could be doing with it, if I really thought about it, but it's great app and very useful for remote workers. Cons Actually, I can't really say anything negative about it. It does what it's supposed to do, and as I mention above, helpful in unexpected ways as well. Review Source César José R. Software Developer Computer Software Used the software for: 1-2 years ### "Excellent tool for user support, but a bit expensive." May 12, 2022 5.0 Pros TeamViewer is an excellent tool to support users remotely. It allows you to have total control of the equipment from anywhere in the world, working efficiently and streamlining communication between you and the user. It has an easy and intuitive interface, which allows the user to use it efficiently from the first time. Cons TeamViewer is very inefficient on low-speed Internet connections, which is why sometimes users prefer to use similar free tools like AnyDesk. In addition, the cost of acquiring the product is often a barrier to entry for users or companies that wish to expand its use. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing TeamViewer ONE Because with TeamViewer I can provide more complete support to the user. Review Source SarahGeorge D. Principal Owner Used the software for: 2+ years ### "Great platform for multiple or offsite IT solutions" June 6, 2018 5.0 I was able to consistently troubleshoot an entire office from my couch saving gas and parking fees. Pros TeamViewer provides a reliable secure connection to screen share, host online meetings, and control pc from remote locations. It even includes a mobile app. The software downloads and installs quickly. It does not create a lag in the system or hog bandwidth when running. TeamViewer also offers a free version for private use that is wonderful to use to problem solve computer issues for grandparents or parents. It can be used for students to work on projects and many more applications. One of my favorite features is the ability to create a login and save your devices. This feature makes TeamViewer my go-to program for online screen sharing. Cons While TeamViewer is a wonderful program, installation can be a little confusing. There are multiple versions available, making it difficult for novice computer users to understand what exactly to download. As well, there are different tiers in each release which adds to the confusion. Once installed the user must also identify their username and password in order to confirm the share screen. Another con is when using the phone app it is hard to zoom in to see the areas of the screen. Review Source Similar Products Featured