# Page 40 | TeamViewer ONE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 40 - Is TeamViewer ONE the right Remote Support solution for you? Explore 11619 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194565/TeamViewer/reviews --- TeamViewer ONE 4.6 (11619) [View alternatives](https://www.capterra.com/p/194565/TeamViewer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 40 - Reviews of TeamViewer ONE ## Showing most helpful reviews Showing 976-1000 of 11619 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Matthew S. Director Information Technology and Services Used the software for: 2+ years ### "I love the product but hate the sevice after being fleeced on renewal during the pandemic" September 6, 2023 5.0 TeamViewer is a great product, let down by poor customer relations. If we need to offer remote services again then we'll be looking at Splashtop. Pros We've used TeamViewer for years, 5, 10 maybe more, and the software has always worked well. They've released a new version recently which I have yet to get to grips with but it looks like an interesting upgrade. Cons We got shafted by the annual renewal during Covid and they were completely inflexible, luckily we had an old perpetual licence that keeps it running but we will never spend another penny with TeamViewer again... Review Source VR Verified Reviewer Production Engineer Internet Used the software for: 2+ years ### "Easy to install + Easy to use control and management" February 16, 2019 4.0 As mentioned in the Pros, we are a small software helping our clients with TeamViewer in understanding our software and installing it. Overall, we find TeamViewer pretty handy, available and easy to use. We can easily ask our clients to install and start using it. Overall, its a thumbs up ! Pros \> TeamViewer is pretty easy to use. > We are a small startup that help our clients install our software. Whenever our clients face issues in installing the softwares, it is easy to take control of their screen and show them step by step what they were doing wrong. > It is encrypted and secure. > It is available in all countries unlike google (which is banned in China). Cons \> It is slow at times :( > In countries like India, I feel google hangouts is a better option if you just want to share the screen. > Since we only use windows, it works great. My experience with other operating systems has been a it shaky. Review Source VR Verified Reviewer Business Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "TeamViewer" September 11, 2021 4.0 Good Pros Instead of explaining over the phone, the supporter can see live what your challenge is remotely. This saves time and money. Cons 'Since the product gives access to the other party to your computer, at the end of the session there is no report generated to indicate where and what did the supporter do in your computer. Confidential data in your computer is not protected from a stranger supporter. Alternatively the supporter should be given a pre-defined access. Review Source AA Ali A. Sales Manager Writing and Editing Used the software for: 2+ years ### "Best I Like About TeamViewer Mobile" July 13, 2022 4.0 1\. Time-Saving 2. Support All versions and devices 3 It has an organized list of devices/users we were connected to. Pros TeamViewer Mobile is the best thing in digital I have up till now. Recently we gifted Android to our Mother and she is a bit less Tech Savy. With the help of TeamViewer, we can easily configure anything on mama's phone even if we are not at home. The interface is so easy, that even mama can easily connect it. Cons Overall it was user-friendly but at some points when an apple user the quality of sound is affected. Reason for choosing TeamViewer ONE Ease of Use and Reliability Review Source Nicholas A. Field Service Coordinator Industrial Automation Used the software for: 2+ years ### "Absolute Must Have" September 25, 2018 5.0 Overall this software is a must have in my book and i would highly recommend anyone to download and set it up. It also had a great feature where you can create an account and keep tabs on all your computers and there update/security status. Pros This is a great piece of software that handles all the technical stuff behind the scenes so that even inexperienced users can benefit from its functions. Great tool to access other computers while your away and to help others when they get stuck, nothing better then to see and show someone versus trying to explain over the phone. Cons I dont like the pop ups and residual windows left on screen after disconnecting from someones computer. Also this software really needs an option to be able to work behind the scenes on a computer versus taking over from the local operator. Being able to do work on a computer without disrupting someone else would be cool. Review Source rodrigo F. Ing Centro de Producción Multimedios Higher Education Used the software for: 2+ years ### "For power users there is no much there" January 16, 2019 4.0 At the end it seems to be one of the preferred tools but some things need to be addressed, the most is security and the usability as a professional tool. Pros It is easy to see a remote screen, the thing about the password to access: it works. I work all the time over MacOs and i can say this app works in a good way if you want to have a look at your parent's remote computer and help them fixing something out. Cons The place i work raised security concerns about team viewer and forbade it inside the company in favor of other tools. Many times i had to upgrade to the latest version to get a connection to work, which was annoying because last time it worked but at the time it didn't say i had to upgrade it simply didn't work. I used this tool the most in order to be remote serviced from an external IT service so the guy got control of my screen and did his job. In the main time we preferred to chat instead talking because of bandwidth issues (across continents the voice doesn't work fine) but there is no way to have a -separate from the screen- chat, to be more clear my screen was taken (shared) by the guy but as i typed he was of course able to see my screen and see what i typed and that lead to a lot of mess. So as a IT remote service tool there is much to be improved. There is no way to really reduce bandwidth consumption (there are options but those don't do much) and the lag sometimes was so noticeable that we couldn't work. I had to let him see my screen and he gave me instructions by chat, so... it is a screen share tool but lacks as a pro tool. Review Source AS Ali S. Branch Manager Financial Services Used the software for: 1-2 years ### "Best Supporting Tool for small and large organization" June 5, 2021 5.0 Since we are using this product we never face any downtime, we always takes a lot of support and a lot of product help with the help of this tool. Pros TeamViewer is highly useable tool in our organization because we have so many sales office in different cities so our IT support team are resolving issue with the help of TeamViewer and also we can share file with each other internally and externally. It is very easy to use and it can be accessible from anywhere and you can use it with low internet bandwidth as well. Cons Mobile application need some improvement. it can not ne easy to use via mobile, because we are facing some issue with login Review Source Edwin O. Administrative Assistant Information Technology and Services Used the software for: Less than 6 months ### "Best software for remote access" February 25, 2022 4.0 It is the best software if you want to transfer files remotely. Pros It runs on multiple platforms that is windows, macOS, iOS, Linux and android. It also has a nice user interface with powerful remote features which makes it fast for one to navigate through it easily. Installation of the software is simple. It is relatively free for personal use. In addition to computer remote access, you can also share screen remotely. Cons Can be expensive if you want to use to more features. File transfer is sometimes slow or sometimes it may nor respond especially for big files. It is annoying how the software repetitively asks you a license if you don't have one. Lastly is that TeamViewer needs fast and stable internet for it to perform well. Alternatives considered [RemotePC](https://www.capterra.com/p/173304/RemotePC/)[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) Reason for choosing TeamViewer ONE It has a simple interface, fast and most importantly it is easy for use. Review Source MC Mauricio C. System Engineer Information Technology and Services Used the software for: I used a free trial ### "Acceptable, unsafe and very expensive" October 20, 2022 4.0 While I used it in its free version, I found it very practical. As time goes by, the usage time decreases, which seems logical to me.When I got to know it licensed in a company, I noticed that the functions are the same as in the free version.Knowing that the clause for renewal generates so much anguish and stress, I was convinced that it is not a good purchase option.In addition to a good software product, we also need peace of mind. Pros This software is very easy to use, with intuitive options that allow you to get to know and use it without the need for a tutorial or prior training. Cons First of all, the value is excessively high compared to other software on the market. In addition, when you are licensed, the renewal clause is handled arbitrarily and imperatively. Creating terror for the users is not a good thing at all. Switched from [ISL Light](https://www.capterra.com/p/146892/ISL-Light/) For the reasons stated above:It is not very safe for the end user.It is very expensive compared to other similar products on the market.The licence renewal charges are made in a bad way. Review Source Response from TeamViewer December 20, 2022 Hi Mauricio, Thank you for your valuable time in reviewing TeamViewer! We are sorry to hear the journey with TeamViewer did not deliver the expectation. We would like to do our best to help you and we invite you to visit the TeamViewer Community (https://community.teamviewer.com/) for more discussion and assistance. Hope to see you there! Best, Ying/TeamViewer VR Verified Reviewer Investment Analyst - Strategic Research & Initiatives Financial Services Used the software for: 2+ years ### "Quick and Easy Desktop Support" March 8, 2018 4.0 Pros The best part of teamviewer is its remote desktop control. This is a great program whether you chose to use it in a professional setting, personal setting, or both. I've used it on a personal level when I need to help my parents with a computer issue or I need someone else to help me. It's so much easier to just fix a parent's computer problem by taking control of their laptop instead of explaining the issue to them over the phone. In the workplace it's great because if I ever need IT support the service center can quickly access my device and remedy the issue. I'll also use the program with co-workers if they aren't in the office so I can show them cool software tricks or help them with other program issues they might be having. Cons No real complaints, I find it fairly straightforward and user friendly. The only con is that if your internet connection or your peers internet connection is poor, the shared screen will be very blurry. This is expected, but it can be frustrating if you're giving a presentation from your computer or trying to get IT help. Also, and this might be obvious, but make sure not to give someone remote access to your desktop that you don't know! Review Source Durgesh K. Senior IT, I&C Systems Coordinator Chemicals Used the software for: 2+ years ### "Remote Support with added benefits" February 20, 2019 5.0 We use this everyday to provide support to end users. Very reliable and easy to connect. Admins can use this to share screen and conduct training, presentation, meeting etc. Pros It is very user-friendly, simple dashboard, quick connection to end clients Smooth and quick connections, reconnect after reboot , reconnect after a dropped connection Provides multiple ways to render remote support, quick connect, connect with ID number, connect with Password, or with Prompt. Server Remote Support with Windows Login. Recording sessions is useful during troubleshooting issues. Has other handful add on such as AV, Monitoring etc. Cons A little bit pricey compared to other solutions Cloud based and reliant on available of Internet Does not provide local IP address connections Support is limited Service Availability can be a problem due to issues with updates, incompatible versions Review Source dA desmond A. Head of quality standards and accreditation Higher Education Used the software for: 2+ years ### "TeamViewer: My prefered choice for remote access to computers and file sharing." July 4, 2022 5.0 I am a satisfied user I must admit. Pros The security involved with the secured connections that demands the input of generated passcodes to allow access is worth mentioning. Cons Frequent disconnections associated with one party using a weak network connectivity. Reason for choosing TeamViewer ONE It is the popular brand name when it comes to remote computer accessing and file sharing on the go for me. Review Source VR Verified Reviewer Pharmacy Techniciam Hospital & Health Care Used the software for: Less than 6 months ### "TeamViewer is user friendly and efficient for business" December 26, 2021 5.0 My personal experience with TeamViewer has been great. It meets all my business needs and allows me to get help quickly instead of phone support. Therefore, I recommend it to anyone who is interested in a software for remote access. Pros What I like most about this software is how easy it is use, and it is very reliable. When I need remote support on my work computer, I simply provide the ID and password, and support is able to quickly access my computer to resolve issues Cons I don’t have any dislikes about the software. It has met all my needs and I haven’t had any difficulties operating TeamViewer. Review Source Rowena Joy R. IT Support Specialist Information Technology and Services Used the software for: 2+ years ### "Great tool when providing remote support" April 12, 2023 5.0 Overall it is a great app or tool to that let me assist users remotely. Best remote app so far because it connects right away and very easy to navigate as long as the internet connection is stable. Pros Team Viewer offers various features that's really helpful when assisting remote users. What I like the most is the ability to connect to any device and it let me do a screen recording. It connects to the end-user's device quickly. Cons I encountered an issue before where team viewer did not work if the end-user has a different version. I need to make sure that the user has the same version with me before doing a remote session. Review Source Elvis P. System Manager Information Technology and Services Used the software for: 2+ years ### "The most complete and secure tool for support and remote access" May 4, 2019 5.0 Thanks to TeamViewer I can perform technical support remotely saving personnel mobilization expenses and optimize the management of my human resources, improving the income of my company and lowering costs. Pros Through TeamViewer I can access any computer remotely and share the screen with the computer I'm accessing from anywhere, print documents, transfer files and much more all without any platform restrictions since TeamViewer offers the ability to connection between multiple devices such as desktops, laptops, tablets and smartphones regardless of their operating systems whether devices that work with Android, IOS or Windows, allowing me to perform the restart, reactivation of equipment in suspension and installation of applications on devices that have installed the client, I can also have the remote control of the computer in a completely secure way without using additional services or VPN servers, this with a great image quality and can also quickly access all its functions through the keys direct access. Without a doubt TeamViewer is the most complete and secure tool for support and remote access. Cons I have not found any weakness in this tool, so far it is my number one choice when it comes to remote support. Review Source AA Abdelrhman A. student Medical Devices Used the software for: 2+ years ### "TeamViewer is the best software for remote access control, however it is costy " September 17, 2021 5.0 in my opinion, the unlimited use of TeamViewer makes you happy and saves your efforts by sharing screen. it looks to be very fast and accomplish your tasks as a piece of cake. it is an amazing software that i really recommend. Pros if you are looking for a software to connect a variety of computers and share your screen with, you have to use TeamViewer. It is very simple and work like a charm. you can make benefit of file sharing that makes it a multi-functional software. when i used TeamViewer to help my friend to solve his network problem to play online, i was very happy to solve this problem with the help of TeamViewer. Cons unfortunately TeamViewer lacks tools that can help in diagnosis. also the license of this software is quite expensive but it deserve to purchase. Review Source sachin B. Sr Technical Exceutive Used the software for: 2+ years ### "Team viewer is a good remote desktop solution." June 25, 2018 4.0 Pros Using this software for debugging issue with customers and technician via desktop sharing and controlling their desktop. Can send or receive the files of bigger size as well as much i wanted and didn't face any issue with respect to file size to be shared till now. Sometime it respond slow while desktop sharing i think this can be easily fix with a high speed internet connection such as in my case it works. Easy to use, available in free versions, secure and sessions are always encrypted.Contacts can be added to our account so we don't need to remember Teamviewer ID's and shows when computers are offline and online. It is also available as an APP( i am using on Android). Cons Price are high comparative to others software in the same category. Heavy software in terms of resource usages and that makes your PC sometimes slow. Review Source Melissa D. Founder + Creative Director Design Used the software for: 2+ years ### "TeamViewer helps you provide IT support from the comfort of your own office." February 13, 2019 5.0 Pros TeamViewer helps you to remotely access another computer from your own computer. This is useful when doing small troubleshooting activities as well as, for example, connecting a client's printer to a new workstation (for larger office environments). I love that I can perform actions on clients' computers from the comfort of my own home. Gone are the days where I have to drive to a client to set up their email address (my least favourite activity is going to sit in a client's office and have them watch over my shoulder while I work). I like how simple the system is to use - you download it, install it, open it, and send your ID and password details to the person who is going to access your computer and you're done. Cons Sometimes explaining to people how to use it can be a challenge. But other than that, it's really simple. How I like to explain it to people is "Send me your ID and password, and then don't touch the computer." I've experienced that sometimes clients have a small freak out when you say that you're going to be accessing their computer from your own computer - they think it's that their computer is being hacked (what I did hear from one client). Review Source DH Dilanka H. Head of Innovation Information Technology and Services Used the software for: 2+ years ### "Time and spend worthy all-in-one remote assistant solution" June 4, 2021 4.0 Better remote assistance solution for mid-size organizations to continue business support services remotely. Especially during a time of pandemic TeamViewer helps a lot in service-based organizations. Pros Easiness of deployment is just one click away. It was super fast to open the application just after downloading and connecting to the remote device instantly. Cons The evaluation version sets time limits to use the software made troublesome while using the app for important and urgent tasks. It is not enough to have one user licensed. Both users must be licensed to use. Review Source KB Kelsey B. Information Technology Specialist Public Safety Used the software for: 6-12 months ### "A Necessity For Providing — And Proving — Support" June 2, 2023 5.0 Pros TeamViewer enables our organization to support end users of all systems, and it does so with easy to use software that has all the features you would come to expect. All of these features come at a very inexpensive cost. Cons TeamViewer surpassed all of our expectations, and there isn’t anything I dislike about it. Alternatives considered [Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/) Review Source VR Verified Reviewer QA Engineer Information Technology and Services Used the software for: 6-12 months ### "Lags a lot sometimes" June 27, 2022 3.0 During my work, it is crucial for me to make changes to a remote system, even though the setup is fairly easy, the screen sharing sometimes lags and has performance issues, I also don't like the placement of the chat feature at the top. It is an important software for us as we use it regularly and i feel there is a lot of room for improvement with UI and performance Pros The best thing about Team viewer is that it allows for easy remote access to other systems by just sharing the Team viewer ID and password, it easily allows for making changes to a remote system without much hassle. So yes, for me the setup is the easiest part. Cons We mostly use Team viewer while we are connected on a call on Microsoft teams and we have noticed that running the two simultaneously, eliminates the voice from the call, so instead of talking to each other we would require to chat on the team viewer to convey information, this is pretty annoying, as also the chat feature of the team viewer isn't the greatest. Review Source VR Verified Reviewer Support Coordinator Used the software for: 2+ years ### "All you need for remote support" March 19, 2018 5.0 TeamViewer allows for full control of a remote device with close to 0 need for setup. Pros Working in a support department and needing to control the end-user's machine quite often, TeamViewer is a dream come true. We tried many alternatives. None offer the options, ease of use, stability and especially speed of TeamViewer. Session recording, switching screens on a multi-monitor setup, remotely rebooting (and automatically reconnecting afterwards!), you name it, TeamViewer does it. Sometimes you almost forget you aren't working on your own local machine. Brilliant product, really. Cons The prices are quite fair for what you get, but still somewhat high. This, combined with the release cycles sometimes coming rather quickly, means we're not always immediately updating / paying for the latest version update. When you then fall behind a version or two, you get the inevitable customer who didn't open your QuickSupport app, but downloaded Teamviewer from the official website. Cue the dreaded "Your partner is using a newer version of TeamViewer" error message. Asking the customer to close their TeamViewer application and to download your QuickSupport app can be a bit cumbersome at times. Review Source Martin R. Project manager Consumer Goods Used the software for: 2+ years ### "A practical and useful software for telecommunications" September 1, 2021 5.0 It has been a very useful sofwere that has allowed us to continue operating from home and thus be able to continue with production in our company Pros This software has been very useful to us in conferences even with more than 50 people, it was a very helpful software in the most critical moments of the pandemic and allowed us to continue operating our work from home Cons sometimes it gets a bit stuck but I suppose that more is due to the traffic of our internal network in our company Review Source KG Kieran G. IT Infrastructure Apprentice Information Technology and Services Used the software for: 2+ years ### "I would not survive without Teamviewer" December 13, 2019 4.0 Overall Team Viewer is by far the best remote session software out there at this current moment in time and i highly doubt that any other software will get anywhere near the standard Team Viewer has set. Team Viewer is reliable, accessible and efficient, what more could someone want with a remote session software. Within our company we use this on a day to day basis and i rarely get issues. I even have team viewer installed on my grandparents computers so i can provide them with support when trying to achieve an IT task. Pros The biggest pro about this software is how accessible and easy it is to use. Working within IT support i am constantly moving around from school to school. Team Viewer allows me to be at multiple schools to support more urgent issues. I use Team Viewer to access servers and computers, which gives me the ability fix what i can remotely. I also love the fact you can choose an option for single time use as many clients sometimes need to choose this option if it's a rare occasion of needing support. Cons The least thing i like about Team Viewer is the fact that it has to be running on the client computer which is obvious. However sometimes i have issues getting a remote session going when there is no one on the opposite end logged in, however this is a small con considering how many pros Team Viewer offers. Review Source Chris S. Lead System Engineer Higher Education Used the software for: 2+ years ### "Good Online Meeting Service" October 31, 2019 3.0 I have used Blizz with colleagues, charity organizations, and even just with friends and family. It works well for the most part, but some time of low quality video and screen share have made me look at other services. Pros Blizz works fairly well in most instances. Has alot of features for notation, screenshare, video, and planning your online meeting. Cons There were a few times where call/video/screen share quality was a bit subpar. To me, this is the most important aspect of an online meeting service, so it definitely caused me to reconsider Blizz Review Source Similar Products Featured