# TeamViewer ONE Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about TeamViewer ONE Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/194565/TeamViewer --- # TeamViewer ONE Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TeamViewer ONE ## What is TeamViewer ONE? TeamViewer connects to a broad range of PCs, servers, and platforms globally. Available in over 30 languages, TeamViewer is a leading remote desktop tool with over 30,000 new downloads every hour. Currently, there are over 2.0 billion live TeamViewer IDs that access the world's largest and fastest remote connection network. We're serious about security, and we put our customers and their clients first when it comes to protecting them with the latest in technology. ## What is TeamViewer ONE used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Team Communication](https://www.capterra.com/team-communication-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 11,627 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Quick and simple installation Effective remote teamwork platform High cost and compatibility limits Dependence on strong connectivity Starting price $24.9 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Help Desk / 2026 - Managed Service Providers (MSP) / 2026 - IT Management / 2025 - Remote Desktop / 2025 - Remote Monitoring and Management / 2025 - Remote Support / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TeamViewer ONE?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.teamviewer.com&name=TeamViewer ONE) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TeamViewer ONE 4.6 (11,627) VS. [4.7 (1,418)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting Price $24.9 Flat Rate, Per Month Starting Price $480 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (11,610) Ease Of Use 4.7 (1,414) Value For Money 4.4 (8,211) Value For Money 4.7 (1,298) Customer Service 4.3 (7,503) Customer Service 4.6 (1,179) ## TeamViewer ONE alternatives Highest Rated [4.7 (24,116)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (292)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) Starting price $34.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/194565/TeamViewer/alternatives/) ## FAQs about TeamViewer ONE Overview ### What problems does TeamViewer ONE solve? TeamViewer ONE solves slow, travel-heavy IT support, hard-to-reach devices, and stalled troubleshooting by enabling secure remote access, screen sharing, file transfer, and cross-platform control. IT teams, service desks, field support, trainers, and distributed operations staff use it to fix incidents, configure systems, assist users, and keep remote sites productive without onsite visits. Answer based on 7233 reviews Overview ### Which roles and teams benefit most from TeamViewer ONE? TeamViewer ONE is most used by IT managers, software engineers, developers, and technical support teams that need secure remote access, device troubleshooting, and system maintenance. Business owners, executives, operations managers, and office managers benefit from keeping distributed teams productive, supporting remote work, and resolving issues quickly without onsite visits. Answer based on 11536 reviews Overview ### What company size and industries is TeamViewer ONE built for? TeamViewer ONE is built primarily for small businesses, which make up 68% of reviewers, with the strongest presence in Information Technology and Services at 14% and Computer Software at 10%. It also serves enterprise and midsize companies for remote support, IT management, remote access, IoT, and Industry 4.0 work. Answer based on 11626 reviews Features and Usability ### What are the key features of TeamViewer ONE? TeamViewer ONE includes core remote access and remote control tools such as unattended access, screen sharing, file transfer, and remote printing. Differentiating features include role-based permissions, two-factor authentication, session recording, and mobile device access. Reviewers also highlight easy setup, cross-platform connections, and chat for live support. Answer based on 5712 reviews Pricing ### How much does it cost and what fees or limitations are included? TeamViewer ONE starts at $24.9/month for Remote Access, billed yearly, with Business at 50.9, Premium at 112.9, and Corporate at 229.9. A free version and free trial are available, but reviewers describe the free plan as home-use focused, time-limited, and sometimes flagged for commercial use. Answer based on 3429 reviews Integrations ### Which third-party tools and platforms does TeamViewer ONE integrate with? TeamViewer ONE integrates with over 20 third-party tools, including reviewer-cited connections to Microsoft Teams, Microsoft Outlook, Google Meet, AnyDesk, and Zoom Meetings. Official catalog integrations also include Jira, ServiceNow, Slack, Freshdesk, Salesforce Service Cloud, Microsoft Intune, Okta, and NinjaOne across communication, IT service, identity, and device management. Answer based on 512 reviews Getting Started and Support ### How easy is it to onboard and train a team on TeamViewer ONE? TeamViewer ONE is generally easy to onboard, with in-person training, live online sessions, webinars, videos, and documentation available. Reviewers say end users and nontechnical staff usually get started quickly for screen sharing and remote sessions, while new admins may need more time to learn the interface, menus, and setup details. Answer based on 291 reviews Getting Started and Support ### What customer support options does TeamViewer ONE offer, and how do users rate the experience? TeamViewer ONE offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support interactions as effective and fast for resolving remote issues, but some report customer service frustration around account or cancellation handling, plus occasional delays tied to connection problems and version compatibility. Answer based on 1554 reviews ## Who uses TeamViewer ONE? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 225 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 225 reviews IT & Software Development 28% IT & Software Development 28% Administrative 27% Customer Services & Support 10% Engineering 5% Others 30% Top industries Based on 225 reviews Information Technology and Services 38% Computer Software 22% Accounting 15% Financial Services 15% Other 10% ## Pros and Cons Quick and simple installation 94% positive reviews out of 643 Most reviewers find setup straightforward, requiring minimal configuration and enabling easy deployment across various devices. DREW P President, 2 - 10 employees. "Teamviewer was easy to set up initially and now is now almost automated on my computer. Since I use it almost daily, it has become a thought-free part of my day." High cost and compatibility limits 54% negative reviews out of 2262 Some users report pricing is expensive, frequent updates disrupt compatibility, and free version restrictions hinder regular use. SERGUEI K IT Manager, 201 - 500 employees. "I seriously consider looking for alternative, especially having in mind that TV is very heavy priced, it is becoming a burden for our midsize business." Effective remote teamwork platform 95% positive reviews out of 583 Most reviewers describe team collaboration as seamless, enabling real-time support, training, and project coordination globally. Sera A Realtor, 11 - 50 employees. "What I loke the most about TeamViewer is that its a great file sharing, works well in a large team with team collaboration and task management." Dependence on strong connectivity 57% negative reviews out of 928 Some users comment internet connection is crucial, with slow or unstable networks causing disruptions and poor performance. Brian O DevOps Engineer, 51 - 200 employees. "When internet connection is slow, TeamViewer Remote disconnects without a notice." Remote access boosts efficiency 98% positive reviews out of 403 Most users report time saving by resolving issues remotely, avoiding travel, and accessing files instantly. Fabrizio A Techinician, 2 - 10 employees. "It saves me a lot of time as I don't need to go onsite to check, troubleshoot and fix any software issues." Performance issues during sessions 71% negative reviews out of 480 Most users report lag, slow response, and occasional freezes, especially with large files or unstable connections. Karim C Sales and marketing manager, 11 - 50 employees. "There is no serious negatives points, sometimes there is some lags and deconnection but it's related to unstable connection" ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Remote Access/Control 4.7 (3,190) 69.75% of 3190 reviewers that rated this feature as important or highly important With this capability, you can securely access and control computers or servers from anywhere, saving time and travel. Reviewers appreciate its reliability, multi-monitor support, remote printing, and ease of use, though some mention session password expiration and security awareness concerns. Real-Time Chat 4.4 (2,231) 48.63% of 2231 reviewers that rated this feature as important or highly important This aspect helps you communicate instantly during remote sessions, making troubleshooting and collaboration smoother. Some reviewers find it efficient for exchanging information, though a few prefer external messaging apps or mention the chat could be more robust. File Sharing 4.4 (1,290) 50.31% of 1290 reviewers that rated this feature as important or highly important It gives you fast, secure file transfers during remote sessions, supporting various file types and large sizes. Users think it streamlines collaboration, eliminates the need for third-party tools, and enhances productivity, though some find it less convenient than dedicated file-sharing apps. Mobile Access 4.4 (1,250) 47.76% of 1250 reviewers that rated this feature as important or highly important You can remotely access computers from your mobile device, providing flexibility to work or support others on the go. Reviewers indicate the mobile app is responsive and helpful, though some note occasional formatting issues and limited desktop-like functionality on mobile. Screen Sharing 4.6 (1,213) 61.50% of 1213 reviewers that rated this feature as important or highly important TeamViewer ONE offers seamless, high-quality screen sharing that is easy to set up and responsive even on low bandwidth. Reviewers highlight its usefulness for collaboration, troubleshooting, and training, and appreciate the real-time visibility and integrated whiteboard tools. Access Controls/Permissions 4.5 (1,276) 59.56% of 1276 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems TeamViewer ONE 165 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Uses AI to condense large amounts of text, audio, or video data into a coherent form Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatically identify and flag unusual behaviors and malicious software Prevents, detects and removes malware Application programming interface that allows for integration with other systems/databases Download applications that can be internally saved Track, manage and store the applications of potential future members, customers or candidates Identify and respond to security threats to developed applications Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Assign issues and tasks based on availability or required skills Ability to make voice calls within the system A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Tickets are automatically assigned to specific agents based on predefined rules Data is backed up automatically to prevent data loss Set a time to deploy patches automatically Setup recurring or automatic scans Create backups and provide methods to recover deleted/lost data Scan barcodes to ensure accurate pricing and label tracking Track and analyse user behavior within a system or network Create, manage, and send invoices or bills to customers Writing code or scripts to automate repetitive tasks, streamline processes, and increase efficiency within an IT environment Manage and secure access to business data and applications on personal devices. Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Identify component attributes like servers, hardware, software, and manage relationships across all services Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Create labels for products that contain required information such as colors, sizes, dates, etc. Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Manage the processes involved when making the application ready for use Creates virtual version of end user's desktop environment or operating system Automatically scan the network for devices and take pre-defined actions upon discovery Maintenance and upkeep of physical and/or virtual devices Access system information, including hardware and software configuration, to perform diagnostics Store, manage, and track all electronic documents in a centralized location Manage product specific documents in a categorized order Assemble applications and processes by dragging over and arranging pre-built components Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Convert data into a code for security Track status, assign actions, and control access to systems for devices within the organization Protect users working remotely and provide secure environments for personal devices to access company programs Manage the enrollment and onboarding of all new members and accepted applications Investigate security threats and validate malicious activity A chronological record of actions or occurrences within a network, software, or process Create, save, and store files It gives you fast, secure file transfers during remote sessions, supporting various file types and large sizes. Users think it streamlines collaboration, eliminates the need for third-party tools, and enhances productivity, though some find it less convenient than dedicated file-sharing apps. Move files across different systems or networks Intended to be used by managed service providers Specifically developed for the IT sector Managing service requests, incidents, IT issues & support with a ticketing system Compliant with HIPAA, which sets standards for sensitive patient data protection Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Identify and respond to unexpected problems or failures (ie. "negative events") Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Ensures that only certain features of the devices are accessible and the rest are hidden/unavailable for usability/security reasons Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support A repository of previously used/received RFP questions with responses Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Manage the process of planning and scheduling meetings, including agenda creation You can remotely access computers from your mobile device, providing flexibility to work or support others on the go. Reviewers indicate the mobile app is responsive and helpful, though some note occasional formatting issues and limited desktop-like functionality on mobile. Access the system via a mobile application Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Observe and track the demand, usage, progress or quality of a system, product, or user Support multiple types of devices Access multiple screens from one centralized location Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Set up and configure network resources to make them accessible for authorized users, devices and servers Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources The ability to manage all patches within a network Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Install software updates and bug fixes remotely A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitoring and measurement of relevant metrics to assess the performance of IT resources Adjust communications based on previous interactions or personal preferences Create, manage, and track policies and procedures within an organization Helps control, track and monitor printing processes Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Measure time to completion or hours worked for projects Estimate or forecast of a future scenario based on the study of present trends Receive notification of issues as soon as they occur Analyze and gain insights into data in real-time This aspect helps you communicate instantly during remote sessions, making troubleshooting and collaboration smoother. Some reviewers find it efficient for exchanging information, though a few prefer external messaging apps or mention the chat could be more robust. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Identify and orchestrate execution of actions needed to restore systems to optimal conditions Control system behavior and appearance, and access and report on system status/health from a distant location With this capability, you can securely access and control computers or servers from anywhere, saving time and travel. Reviewers appreciate its reliability, multi-monitor support, remote printing, and ease of use, though some mention session password expiration and security awareness concerns. Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Print remote documents from multiple devices Provide support to your customers and employees remotely over a shared network Deploy updates or install new software remotely Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Record and save a video file of what is happening on a computer screen TeamViewer ONE offers seamless, high-quality screen sharing that is easy to set up and responsive even on low bandwidth. Reviewers highlight its usefulness for collaboration, troubleshooting, and training, and appreciate the real-time visibility and integrated whiteboard tools. Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches At least a username and password is required to access the system Manage and control the security aspects of an organization's digital assets, resources, and operations Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Record active support and chat sessions for auditing and training Transfer a support session to another team member Allow users to access multiple services after entering their login credentials once Allows businesses to manage the software installed on their devices. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm Track, manage, or resolve user requests and IT incidents/issues Take actions to troubleshoot issues for networks, devices, etc. Extra layer of security that requires not only a password and username but also something specific to that user Presenter can see and hear participants and vice versa Manage computers located anywhere without the remote customer present at the other end Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Supports various video file formats Discover patch statuses and vulnerabilities Allows multiple users to simultaneously annotate on a digital whiteboard Control system access and/or deliverability for applications and email addresses Control and manage access to wireless networks Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. Features 4.6 (11,604) 4.6 Based on 11,604 reviews ## Pricing Value for money 4.4 (8211) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/194565/TeamViewer/pricing/) TeamViewer Remote Access $24.90 Flat Rate,Per Month It includes: - 1 Licensed user - 1 Concurrent connection (channel) - Up to 3 concurrent sessions per channel (in tabs) - 3 Managed devices - Remote printing - File transfer / queuing TeamViewer Business $50.90 Flat Rate,Per Month It includes: - 200 Managed devices - TeamViewer Intelligence - Google Meet integration - Phone support (in 33 languages) - Unlimited attended devices to connect to - Record and playback sessions - Switch sides - Custom branding - TeamViewer AI TeamViewer Premium $112.90 Flat Rate,Per Month It includes: - 15 Licensed users - 1 Concurrent connection (channel) - Up to 10 concurrent sessions per channel (in tabs) - 300 Managed devices - Unlimited devices to connect from - Outgoing connection reporting - TeamViewer AI TeamViewer Corporate $229.90 Flat Rate,Per Month It includes: - 30 Licensed users - 3 Concurrent connections (channels) - Up to 15 concurrent sessions per channel (in tabs) - 500 Managed devices - Incoming connection reporting - Mass deployment - TeamViewer AI Value for money 4.4 (8,211) 4.4 Based on 8,211 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (7503) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (7,503) 4.3 Based on 7,503 reviews ## User reviews Overall rating 4.6 Based on 11,627 reviews Filter by rating 5(7901) 4(3207) 3(431) 2(44) 1(44) Mentioned topic Sorted by most recent Hannah H. Accountant Accounting ### "TeamViewer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 May 29, 2026 Overall experience was great. Makes remote work very easy and less of a hassle than having travel for simple task. Pros Enjoyed being able to remotely access clients computer when needing to make adjustments to books and didn't have time to travel. Cons Sometimes there was a slight delay in the login process even though both locations had great internet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 2, 2026 Hello Hannah, Thank you for sharing your feedback. It is great to hear that TeamViewer helps you remotely access client computers and handle tasks efficiently without the need to travel. We are glad it makes your work easier. We understand that even with a good internet connection, slight delays during login can be frustrating. When experiencing this, we recommend ensuring that both devices are running the latest version of TeamViewer from our official website, as this can help improve performance. All the best, Valeria/TeamViewer Ontiretse M. Managing Director Design ### "TeamViewer One Review by Softidity" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 7, 2026 overall TeamViewer is a very strong remote support and device management platform with reliable IT support and effective for managing devices remotely. Pros TeamViewer One makes remotes support very simple and fast. minimal preparation is required and there is smooth remote troubleshooting. Cons there are connectivity and performance issues within the app. lag during screen sharing and occasional session disconnection. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 12, 2026 Hi Ontiretse, Thank you for sharing your detailed feedback. We are glad to hear that TeamViewer ONE makes remote support simple and fast for you, with minimal preparation and smooth troubleshooting. It is also great to read that you see strong value in TeamViewer as a remote support and device management platform. We understand your concern about connectivity and performance issues, such as lag during screen sharing and occasional session disconnections. When experiencing slow connections, we recommend first ensuring that both devices are running the latest version of TeamViewer from our official website. If everything is up to date, restarting both devices and, if possible, rebooting the WiFi router may help improve stability. We appreciate your balanced review and your trust in TeamViewer for remote device management. Best regards, Valeria/TeamViewer SM Sallie M. Bookkeeper Accounting ### "Great for Remote Work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 30, 2026 It has been pretty reliable. I like the fact that you need to log in and out for security purposes. Pros The connectivity allows for remote work. The secure connection provides peace of mind. Very user friendly. Cons It is a little on the pricey side for connection service. There are promos, but it usually isn't for the package I need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2026 Hi Sallie, Thank you for sharing your detailed feedback. We are glad to hear that TeamViewer supports your remote work well and that the secure connection and user friendliness give you peace of mind. It is also great to read that reliability and the login and logout process help you feel confident about security. We understand that pricing can be challenging, especially when available promotions don't always fit the specific package you need. Your perspective is valuable and helps us better understand how our offerings are experienced. Thank you again for taking the time to review TeamViewer. Best regards, Valeria/TeamViewer DN David N. Senior System Administrator Biotechnology ### "Good modern remote tool for SMB" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 24, 2026 Overall a very good and modern remote support tool. Integrates and deploys well with most MDMs. The quick support app is very useful for one off remote sessions. Pros UI is modern and remote sessions work as expected. Really like the quick support app for one off sessions. Starting sessions with end users is easy for them to do. Deployment from an MDM (intune) is easy and like the ability to configure unattended access. Admin app for managing devices and session is clean looking and organized. Ability to chat and transfer files. Cons The app was strictly just a remote support too. It doesn't really provide any other useful tools/features/information to assist with your daily computer troubleshooting. It would be helpful to get system specs or computer resources utilization or last reboot or uptime or show running processes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 30, 2026 Hi David, Thank you for the thoughtful and detailed review. We’re glad to hear TeamViewer’s modern UI, QuickSupport app, and easy deployment through MDMs like Intune are working well for you. We understand your need for deeper troubleshooting insights, such as system specs, resource usage, uptime, and running processes. While core remote support focuses on smooth connectivity, we also offer extended options like TeamViewer Remote Management and TeamViewer ONE, which provide exactly these monitoring and diagnostic capabilities. We’d be happy to help you explore whether one of these solutions fits your needs. Feel free to reach out to our sales team to discuss available options. For contact details: https://www.teamviewer.com/en/global/contact-sales/ We look forward to a constructive discussion and positive next steps together. Best, Valeria/TeamViewer Harshul S. Senior. Technical Support Specialist for Network Operations Information Technology and Services ### "Easy remote access with a few small connection issues" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 15, 2026 Overall my experience has been good. I use TeamViewer ONE mainly for remote support and quick troubleshooting at work, and it saves me a lot of walking around or waiting for someone to explain their issue. It’s reliable enough for daily use and makes remote access simple. There are small bugs and connection hiccups here and there, but nothing that stops me from doing my job. For remote support and accessing files or apps from another device, it works well and keeps things efficient. Pros What I like most about TeamViewer ONE is how easy it is to connect to another device. At work I use it a lot for helping coworkers when they get stuck or when I need to access my own system remotely. The connection is usually fast and smooth, even when the network isn’t perfect. File transfer is quick and saves me time because I don’t have to email stuff around. The interface is simple enough that even non‑tech people can follow instructions. It also works across different devices, which is handy when I’m not on my main laptop. Cons Sometimes the connection drops randomly and I have to reconnect again, which gets annoying when I’m in the middle of fixing something. The app can feel a bit heavy on older machines and takes a moment to load. A few features are hidden in menus and take time to find. The mobile version works but it’s not very comfortable to control a full desktop from a phone. Also, sometimes the session freezes for a few seconds and I have to wait it out. Not huge issues but they slow me down during busy days. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2026 Hello Harshul, Thank you for sharing such detailed feedback! We’re glad to hear that TeamViewer ONE makes remote support and device access easy and efficient for your daily work. It’s great to know that the fast connections, cross‑device support, and file transfer features are helping you save time and reduce unnecessary back and forth. We also appreciate your balanced comments about occasional bugs or connection hiccups. Therefore, when experiencing connection issues, we recommend ensuring that both devices are running the latest version of TeamViewer. Also, restarting both devices and, if possible, rebooting the WiFi router may help resolve the issue. Feedback like this helps us continue improving reliability and the overall experience. Thanks for trusting TeamViewer ONE for your day. All the best, Valeria/TeamViewer JF joanne F. advisor Financial Services ### "team viewer scores high " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 13, 2026 allows me to access my work devices in the office from home and remotely securely and instantly , this is an invaluable tool when working from home or when an urgent matter arises Pros I loke the instant access to my devices securely , I also like the fact that team viewer works across different platforms and is user friendly Cons some times the connection freezes or slows down , this can be frustration whilst working to a tight busy schedule Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 15, 2026 Hello Joanne, Thank you for taking the time to share your experience with TeamViewer. We really appreciate it. We’re glad to hear that you value the secure, instant access to your devices and the ability to work across different platforms with ease. Supporting seamless remote access and enabling productive work from anywhere, especially in urgent situations, is exactly what TeamViewer is designed to do. About your comment regarding connection issues. We recommend that you ensure both devices are running the latest version of TeamViewer, available on our official website. If everything is up to date, restarting both devices and, if possible, rebooting the Wi‑Fi router can often help improve connection stability. We hope these tips will help you in future connections. All the best, Valeria/TeamViewer KW Kayla W. hr Child Day Care Services ### "Using TeamViewer" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 10, 2026 It is ok, I am not an operator of it, I use it from the other side of fence. However, it gets the job done Pros I like how someone external can log into my computer and take control. Which makes it good as they do not have to be physically next to me Cons If the operator or myself is typing you cannot see if someone is typing so something the words overlap Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 14, 2026 Hello Kayla, Thank you for sharing your experience! We’re glad TeamViewer helps you collaborate remotely without being on-site. We understand overlapping typing can be confusing during a session. If you’d like tips or best practices to improve collaboration, our Community is a great place to connect with other users and experts. Please visit https://community.teamviewer.com. Thanks again for your feedback! Best, Valeria/TeamViewer AS ALFREDO S. LEAD Warehousing ### "TeamViewer ONE is number ONE." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2026 I like it because it is easy to share files, it makes teamwork easier by having access to other computers Pros Easy to use, a quick way to be able to connect to other computers. It doesn't matter where you are. customer support is great. Cons has everything, I couldn't say anything negative. bugs and issues solved in day-to-day excellent system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 9, 2026 Hello Alfredo, Thank you so much for your positive feedback! We’re delighted to hear that TeamViewer’s ease of use and our fast and secure connectivity help you collaborate and support others from anywhere. It’s especially great to know that file sharing and remote access make your teamwork more efficient, and we truly appreciate your positive comments about our customer support. Thanks for trusting TeamViewer as part of your daily work! Best, Valeria/TeamViewer VR Vesa R. CTO Information Technology and Services ### "Good product destroyed by removal of core functionality and reliability" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 March 25, 2026 It used to be good and useful, if a bit expensive tool, but then they decided to make a new, worse version, so now it is a frustration to use. Pros The old interface and funtionality was good and clear, with very few quirks and connections worked most of the time fine. It used to be a master of remote control Cons The new interface is a mess, with missing funtionality in basics, including things like sorting all devices by group. It is trying to be all tools crammed into one UI and thus bad at all of them. They should really make a remote control only UI with all the funtionality of the old one. Also the new one seems to fail connections a LOT. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Easier and more reliable back then, now Teamvier has made their product bad in order to catch up in badness I guess. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 2, 2026 Hello Vesa, We’re sorry to hear that the new interface isn’t meeting your expectations. We understand that adapting to changes—especially in tools you use frequently—can feel unexpected when they’re meant to make things easier. To help you navigate the updated TeamViewer interface more smoothly, we invite you to click the link below, where you'll find a helpful guide designed to simplify your experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope this information will help you in future connections. Best regards, Valeria/TeamViewer PC Petrica C. Freelancer Computer Software ### "Great app for remote acces" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 20, 2026 I like all the new feature that were added in the mean time, the stability connection and the user interface. Pros I like the stability of the connection, i don't have Any problems with disconections or interruptions. Cons sometimes it takes too long to show me the connetion code that i need to send someone to Connect to my computer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 2, 2026 Hello Petrica: Thanks for your review! We’re glad to hear that the connection stability works well for you and that you’re enjoying the new features and updated interface! Regarding the delay in displaying the connection code, we appreciate your highlighting this. Feedback like yours helps us improve the experience. Wishing you a nice day! Valeria/TeamViewer. 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