# LivingLens Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about LivingLens Software - reviews, pricing plans, popular comparisons to other Qualitative Data Analysis products and more. Source: https://www.capterra.com/p/194617/LivingLens/alternatives --- # LivingLens Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LivingLens ## What is LivingLens? LivingLens helps the world's best brands and market research agencies work with video feedback at scale by analyzing the data contained within speech, sentiment, emotion, and tone. Our video intelligence platform automatically extracts insights and identifies key themes that take you to meaningful content quickly, so you can tell powerful stories to inspire action and drive change within your organization. ## What is LivingLens used for? [Qualitative Data Analysis](https://www.capterra.com/qualitative-data-analysis-software/)[Video Management](https://www.capterra.com/video-management-software/)[Market Research](https://www.capterra.com/market-research-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LivingLens?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.medallia.com/&name=LivingLens) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LivingLens 4.4 (17) VS. [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (17) Ease Of Use 4.6 (97) Value For Money 4.0 (15) Value For Money 4.4 (83) Customer Service 4.7 (15) Customer Service 4.7 (81) ## LivingLens alternatives [4.4 (254)](https://www.capterra.com/p/131501/Bloomfire/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [ATLAS.ti](https://www.capterra.com/p/171500/ATLAS-ti/) [4.7 (142)](https://www.capterra.com/p/171500/ATLAS-ti/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171500/ATLAS-ti/) [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [4.6 (539)](https://www.capterra.com/p/163516/Hotjar/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163516/Hotjar/) Highest Rated [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/) [4.7 (424)](https://www.capterra.com/p/72396/Strategy-and-Research/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/72396/Strategy-and-Research/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems API Application programming interface that allows for integration with other systems/databases Asset Categorization Organize assets into folders and subfolders or tag assets based on a custom file hierarchy Asset Library Collection of all assets in the system Asset Sharing Share access to files and assets with individuals Automatic Transcription Use AI to convert voice into text automatically LivingLens 32 features Define levels of authorization for access to specific files or systems Application programming interface that allows for integration with other systems/databases Organize assets into folders and subfolders or tag assets based on a custom file hierarchy Collection of all assets in the system Share access to files and assets with individuals Use AI to convert voice into text automatically Branding videos with company logo Upload multiple documents at once Process of displaying text on a television, video screen, or other visual display Integration with content management software Provides a channel for team members to share media files, communicate, and work together Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Add customized logos and colors to align with company branding Graphical representation of data Store and organize documents in a centralized system Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Find & retrieve relevant data or documents Collect and maintain structured information that describes data or content Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Supports various file formats Allows users to secure content and data for any use. View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Apply statistical/mathematical models to sets of data Gauge satisfaction and receive information for improvement and success Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Analyze and gain insights into user experience Track revisions and updates made to files and navigate between different versions Create professional looking videos by manipulating video footage with filters, special effects, trimming, filters and transitions Store and manage online video content Get Advice We can help you find the software with the features you need. Features 4.1 (17) 4.1 Based on 17 reviews ## Pricing Value for money 4.0 (15) ### Starting price Contact vendor for pricing Free trial available Value for money 4.0 (15) 4.0 Based on 15 reviews ## Integrations [ Medallia Experience Cloud](https://www.capterra.com/p/107199/Medallia-Enterprise/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (15) 4.7 Based on 15 reviews ## User reviews Overall rating 4.4 Based on 17 reviews Filter by rating 5(7) 4(10) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Stace G. Research Manager Market Research ### "Fantastic video software" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 8, 2022 Pros This product makes going through qual research videos a breeze. Its so easy to select the most interesting clips and put them together into a reel for clients. What used to take a couple of days now takes half a day Cons I think the auto subtiles could be better. In theory if you have perfect audio quality it works well. But when you have people recording videos on their phones, with the TV on and kids running round it struggles. And to be honest struggles even without that to the point where we haven't really been able to use that feature properly. If it worked better it would make going through the videos even quicker Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Innovation Director Market Research ### "Outstanding, innovation video insights platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 16, 2020 Very positive, in terms of helping us achieve time savings when editing video and re-selling this to client as part of our video insight offering. Great, responsive account team Pros An easy to use platform that helps you get the most out of video, by making analysis, editing and sharing easy; great add ons such as translation, emotion insight and analytics. The support we receive is outstanding and our Customer Success team are always looking for new ways to help us and our clients get value from the platform. Cons The machine transcription is not highly accurate, as most machine transcription isn't, but it has improved in recent years. Alternatives considered [Voxpopme](https://www.capterra.com/p/189753/Voxpopme/) Reasons for choosing LivingLens Cost and previous great relationship Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EQ Emma Q. Client Manager Market Research ### "Good Integration & Respondent Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 16, 2020 It's relatively simple to set up and test which makes it a nice add-on or upsell for clients. Pros It's quick and easy to set up - respondents find it easy to use and the seamless integration means it doesn't disrupt the flow of your survey but routing respondents away from it. Cons The only issue we sometimes have is a time difference - we're in the UK, so sometimes there is a lag between needing to get a project setup ASAP and being able to do so. That said, you can set up projects in advance so can combat this issue with a bit of prior planning! Reasons for choosing LivingLens We prefer the way it integrates with the survey and the improved respondent experience as a result. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Louise M. Technology Executive Market Research ### "review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 16, 2020 we are able to capture great insights using living lens Pros the product is very easy to use and has some great features. Cons setting up new users can be challenging as the password email does not always come through Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FS Frank S. Global knowledge mgmt Mgr. Consumer Goods ### "Living Lens video tech software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2020 Great customer service and support and the tool has evolved into a great video capture research application. Pros Really good machine transcription. Clear videos open and play with no issues in 2.0 version. Cons The first version was a little clunky and video play opened a new window and local app. (But this no longer an issue) Alternatives considered [Voxpopme](https://www.capterra.com/p/189753/Voxpopme/) Reasons for choosing LivingLens Part of our market logic knowledge management platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DB Dimple B. Project Manager Market Research ### "Great platform to create client videos" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 10, 2020 Pros \- Ability to create client videos easily - English transcripts generated quickly. Cons Can be challenging to navigate across the platform in the beginning to create videos and snippets. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Director Consumer Insights Restaurants ### "Key technology for future of consumer insights" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2020 I'm a huge fan. My internal clients love it and ask for it also. The use cases are very broad and will only grow with the growth of 5G bandwidth. I've presented unique applications of this software as case studies at research conferences and the approaches have been very well received. Pros Being able to integrate the video widget into Qualtrics seamlessly for the respondent was key. But the overall video anlaysis and editing suite really helps pull together impactful highlight reels that help you identify the insights and bring them to life. Cons The process for embedding the widget into the Qualtrics platform was a little awkward, although they have great detailed online walkthroughs that make it relatively easy. If they could get it to a place where all the javascript and html editing happens automatically that would be a huge improvement. Reasons for choosing LivingLens Cost savings as the widget allows me to plug it in to my teams custom research that we conduct in-house. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Lisa M. Director of Client Solutions Market Research ### "Living Lens Photo Uploads" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 9, 2020 I think my only issue is with having to do a subscription instead of being able to use LivingLens on a project by project basis. Pros I use LivingLens specifically for photo uploads to confirm products used to ensure that our respondents are using what is asked of them for a specific research project. We add the link to the bottom of our recruitment screener and the respondents upload the photo from there. Very easy to use. My clients also use LivingLens for their video analytics and have been quite pleased. Cons I really do not have any real issues with the LivingLens software. The product is easy to use and the support behind it is great. Alternatives considered [Curator](https://www.capterra.com/p/200593/Curator/) Reasons for choosing LivingLens We have a long-standing relationship with LivingLens and would like to continue the partnership and look forward to seeing all of the new features and solutions to share with my clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Jed W. Qualtrics Administrator Insurance ### "Good platform and AMAZING support!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2020 Pros The platform is very easy to use and setup. The transcription (either Machine or Human) is very quick and accurate. Creating a showreel is very straightforward. Their support is simply amazing! Whenever I've reached out for help they have been quick to respond and patiently walked me through the issue. The one instance where a "bug" was discovered, their support team was quick to identify it and provide a solution. Our account manager, \[SENSITIVE CONTENT HIDDEN\], is very proactive in letting us know about new features, checking in on our projects, evaluating our needs, sharing best practices, and in general is just an amazing partner. Cons I do sometimes wish that the video editing and sharing capabilities were more robust. We've been able to create the showreels needed and provided the executive team with video responses, but it would be nice to quickly be able to share a link to one particular response. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Samantha D. Strategist Market Research ### "Quality platform, but lacks features and flexibility " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 9, 2020 We are able to add color to our quantitative data by adding videos to our PPT reports. For example, if we're seeing an increase in data point X, we can then include a video of a respondent explaining data point X. Our client really enjoys watching these videos and it gives them a direct window into their consumers. Pros We use Living Lens on a number of projects. Being able to quickly go in and search for key words to find video that supports our quantitative data makes it an irreplaceable tool in our analysis. Cons The platform does lack features. And, there isn't an easy way to export a group of videos. So, we are left downloading video one by one each month to send to our client. There has also been a number of issues with filters/labels (though, that may be a factor of our Living Lens integration within our survey platform). But, the Living Lens team is always quick to help fix the situation. Reasons for choosing LivingLens Living Lens is Hall & Partners' preferred platform Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/194617/LivingLens/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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