# LivingLens Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about LivingLens Software - reviews, pricing plans, popular comparisons to other Qualitative Data Analysis products and more.

Source: https://www.capterra.com/p/194617/LivingLens/pricing

---

# 

 LivingLens Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

LivingLens

## What is LivingLens?

LivingLens helps the world's best brands and market research agencies work with video feedback at scale by analyzing the data contained within speech, sentiment, emotion, and tone. Our video intelligence platform automatically extracts insights and identifies key themes that take you to meaningful content quickly, so you can tell powerful stories to inspire action and drive change within your organization.

## What is LivingLens used for?

[Qualitative Data Analysis](https://www.capterra.com/qualitative-data-analysis-software/)[Video Management](https://www.capterra.com/video-management-software/)[Market Research](https://www.capterra.com/market-research-software/)

Overall rating

Based on 17 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for LivingLens?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.medallia.com/&name=LivingLens)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### LivingLens

4.4 (17)

VS.

[4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.2 (17)

Ease Of Use

4.6 (97)

Value For Money

4.0 (15)

Value For Money

4.4 (83)

Customer Service

4.7 (15)

Customer Service

4.7 (81)

## LivingLens alternatives

[4.4 (254)](https://www.capterra.com/p/131501/Bloomfire/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[Hotjar](https://www.capterra.com/p/163516/Hotjar/)

[4.6 (539)](https://www.capterra.com/p/163516/Hotjar/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/163516/Hotjar/)

[ATLAS.ti](https://www.capterra.com/p/171500/ATLAS-ti/)

[4.7 (142)](https://www.capterra.com/p/171500/ATLAS-ti/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/171500/ATLAS-ti/)

Highest Rated

[XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/)

[4.7 (424)](https://www.capterra.com/p/72396/Strategy-and-Research/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/72396/Strategy-and-Research/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

API

Application programming interface that allows for integration with other systems/databases

Asset Categorization

Organize assets into folders and subfolders or tag assets based on a custom file hierarchy

Asset Library

Collection of all assets in the system

Asset Sharing

Share access to files and assets with individuals

Automatic Transcription

Use AI to convert voice into text automatically

LivingLens 32 features

Define levels of authorization for access to specific files or systems

Application programming interface that allows for integration with other systems/databases

Organize assets into folders and subfolders or tag assets based on a custom file hierarchy

Collection of all assets in the system

Share access to files and assets with individuals

Use AI to convert voice into text automatically

Branding videos with company logo

Upload multiple documents at once

Process of displaying text on a television, video screen, or other visual display

Integration with content management software

Provides a channel for team members to share media files, communicate, and work together

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Add customized logos and colors to align with company branding

Graphical representation of data

Store and organize documents in a centralized system

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Find & retrieve relevant data or documents

Collect and maintain structured information that describes data or content

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Manage and support multiple languages

Supports various file formats

Allows users to secure content and data for any use.

View and track pertinent metrics to find patterns and gain insights from data

Search and filter data across systems to locate required information by entering keywords or certain criteria

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Apply statistical/mathematical models to sets of data

Gauge satisfaction and receive information for improvement and success

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Analyze and gain insights into user experience

Track revisions and updates made to files and navigate between different versions

Create professional looking videos by manipulating video footage with filters, special effects, trimming, filters and transitions

Store and manage online video content

Get Advice

We can help you find the software with the features you need.

Features

4.1 (17)

4.1

Based on 17 reviews

## Pricing

Value for money

4.0 (15)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.0 (15)

4.0

Based on 15 reviews

## Integrations

[

Medallia Experience Cloud](https://www.capterra.com/p/107199/Medallia-Enterprise/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (15)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (15)

4.7

Based on 15 reviews

## User reviews

Overall rating

4.4

Based on 17 reviews

Filter by rating

5(7)

4(10)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Stace G.

Research Manager

Market Research

### "Fantastic video software"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

November 8, 2022

Pros

This product makes going through qual research videos a breeze. Its so easy to select the most interesting clips and put them together into a reel for clients. What used to take a couple of days now takes half a day

Cons

I think the auto subtiles could be better. In theory if you have perfect audio quality it works well. But when you have people recording videos on their phones, with the TV on and kids running round it struggles. And to be honest struggles even without that to the point where we haven't really been able to use that feature properly. If it worked better it would make going through the videos even quicker

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Innovation Director

Market Research

### "Outstanding, innovation video insights platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 16, 2020

Very positive, in terms of helping us achieve time savings when editing video and re-selling this to client as part of our video insight offering. Great, responsive account team

Pros

An easy to use platform that helps you get the most out of video, by making analysis, editing and sharing easy; great add ons such as translation, emotion insight and analytics. The support we receive is outstanding and our Customer Success team are always looking for new ways to help us and our clients get value from the platform.

Cons

The machine transcription is not highly accurate, as most machine transcription isn't, but it has improved in recent years.

Alternatives considered

[Voxpopme](https://www.capterra.com/p/189753/Voxpopme/)

Reasons for choosing LivingLens

Cost and previous great relationship

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EQ

Emma Q.

Client Manager

Market Research

### "Good Integration & Respondent Experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

June 16, 2020

It's relatively simple to set up and test which makes it a nice add-on or upsell for clients.

Pros

It's quick and easy to set up - respondents find it easy to use and the seamless integration means it doesn't disrupt the flow of your survey but routing respondents away from it.

Cons

The only issue we sometimes have is a time difference - we're in the UK, so sometimes there is a lag between needing to get a project setup ASAP and being able to do so. That said, you can set up projects in advance so can combat this issue with a bit of prior planning!

Reasons for choosing LivingLens

We prefer the way it integrates with the survey and the improved respondent experience as a result.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LM

Louise M.

Technology Executive

Market Research

### "review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 16, 2020

we are able to capture great insights using living lens

Pros

the product is very easy to use and has some great features.

Cons

setting up new users can be challenging as the password email does not always come through

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FS

Frank S.

Global knowledge mgmt Mgr.

Consumer Goods

### "Living Lens video tech software"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 12, 2020

Great customer service and support and the tool has evolved into a great video capture research application.

Pros

Really good machine transcription. Clear videos open and play with no issues in 2.0 version.

Cons

The first version was a little clunky and video play opened a new window and local app. (But this no longer an issue)

Alternatives considered

[Voxpopme](https://www.capterra.com/p/189753/Voxpopme/)

Reasons for choosing LivingLens

Part of our market logic knowledge management platform.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DB

Dimple B.

Project Manager

Market Research

### "Great platform to create client videos"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 10, 2020

Pros

\- Ability to create client videos easily - English transcripts generated quickly.

Cons

Can be challenging to navigate across the platform in the beginning to create videos and snippets.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Director Consumer Insights

Restaurants

### "Key technology for future of consumer insights"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 9, 2020

I'm a huge fan. My internal clients love it and ask for it also. The use cases are very broad and will only grow with the growth of 5G bandwidth. I've presented unique applications of this software as case studies at research conferences and the approaches have been very well received.

Pros

Being able to integrate the video widget into Qualtrics seamlessly for the respondent was key. But the overall video anlaysis and editing suite really helps pull together impactful highlight reels that help you identify the insights and bring them to life.

Cons

The process for embedding the widget into the Qualtrics platform was a little awkward, although they have great detailed online walkthroughs that make it relatively easy. If they could get it to a place where all the javascript and html editing happens automatically that would be a huge improvement.

Reasons for choosing LivingLens

Cost savings as the widget allows me to plug it in to my teams custom research that we conduct in-house.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LM

Lisa M.

Director of Client Solutions

Market Research

### "Living Lens Photo Uploads"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 9, 2020

I think my only issue is with having to do a subscription instead of being able to use LivingLens on a project by project basis.

Pros

I use LivingLens specifically for photo uploads to confirm products used to ensure that our respondents are using what is asked of them for a specific research project. We add the link to the bottom of our recruitment screener and the respondents upload the photo from there. Very easy to use. My clients also use LivingLens for their video analytics and have been quite pleased.

Cons

I really do not have any real issues with the LivingLens software. The product is easy to use and the support behind it is great.

Alternatives considered

[Curator](https://www.capterra.com/p/200593/Curator/)

Reasons for choosing LivingLens

We have a long-standing relationship with LivingLens and would like to continue the partnership and look forward to seeing all of the new features and solutions to share with my clients.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JW

Jed W.

Qualtrics Administrator

Insurance

### "Good platform and AMAZING support!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 9, 2020

Pros

The platform is very easy to use and setup. The transcription (either Machine or Human) is very quick and accurate. Creating a showreel is very straightforward. Their support is simply amazing! Whenever I've reached out for help they have been quick to respond and patiently walked me through the issue. The one instance where a "bug" was discovered, their support team was quick to identify it and provide a solution. Our account manager, \[SENSITIVE CONTENT HIDDEN\], is very proactive in letting us know about new features, checking in on our projects, evaluating our needs, sharing best practices, and in general is just an amazing partner.

Cons

I do sometimes wish that the video editing and sharing capabilities were more robust. We've been able to create the showreels needed and provided the executive team with video responses, but it would be nice to quickly be able to share a link to one particular response.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SD

Samantha D.

Strategist

Market Research

### "Quality platform, but lacks features and flexibility "

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

June 9, 2020

We are able to add color to our quantitative data by adding videos to our PPT reports. For example, if we're seeing an increase in data point X, we can then include a video of a respondent explaining data point X. Our client really enjoys watching these videos and it gives them a direct window into their consumers.

Pros

We use Living Lens on a number of projects. Being able to quickly go in and search for key words to find video that supports our quantitative data makes it an irreplaceable tool in our analysis.

Cons

The platform does lack features. And, there isn't an easy way to export a group of videos. So, we are left downloading video one by one each month to send to our client. There has also been a number of issues with filters/labels (though, that may be a factor of our Living Lens integration within our survey platform). But, the Living Lens team is always quick to help fix the situation.

Reasons for choosing LivingLens

Living Lens is Hall & Partners' preferred platform

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/194617/LivingLens/reviews/)

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