# FACT24 Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about FACT24 Software - reviews, pricing plans, popular comparisons to other Emergency Notification products and more.

Source: https://www.capterra.com/p/194637/Fact24

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# 

 FACT24 Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on November 9, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

FACT24

## What is FACT24?

Crisis situations are complex, which is why handling them effectively requires a solution that brings simplicity and clarity. FACT24 provides a comprehensive, single-platform approach to manage every phase of critical incidents from start to finish. With a range of functionalities, FACT24 supports all key stages of the Business Continuity Management (BCM) process, including Risk Management, Emergency Planning, Emergency Notification, and Crisis and Incident Management. The integrated solution is available in two products with three editions, each offering progressively advanced features to meet evolving needs. Key features: - quick alerting and communicating in case of a critical incident - multiple communication channels: SMS, email, telephone, fax, pager, app, Microsoft Teams - customizable templates and workflows for different types of incidents - advanced crisis management features: real-time collaboration tools, document sharing, and incident reporting - reporting and analysis

## What is FACT24 used for?

[Emergency Notification](https://www.capterra.com/emergency-notification-software/)[Incident Management](https://www.capterra.com/incident-management-software/)[Business Continuity](https://www.capterra.com/business-continuity-software/)

Top alternative

Featured

Overall rating

Based on 7 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

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Do you work for FACT24?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.fact24.com/en/&name=FACT24)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### FACT24

4.7 (7)

VS.

[4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (7)

Ease Of Use

4.8 (151)

Value For Money

4.6 (7)

Value For Money

4.7 (129)

Customer Service

5.0 (7)

Customer Service

4.9 (140)

## FACT24 alternatives

[4.5 (68)](https://www.capterra.com/p/166388/Day-to-Day-Notification/reviews/)

Starting price

$500.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.4 (245)](https://www.capterra.com/p/145848/Ez-Texting/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.3 (3)](https://www.capterra.com/p/185220/Preparis/#reviews)

Starting price

$1.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

67%

of reviewers

rated it above 4 stars

[Hyper-Reach](https://www.capterra.com/p/245868/Alertcycle/)

[4.7 (33)](https://www.capterra.com/p/245868/Alertcycle/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/245868/Alertcycle/)

[View all alternatives](https://www.capterra.com/p/194637/Fact24/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Contact Database

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Incident Management

4.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Manage and track all disruptions and incidents

Mobile Alerts

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Notifications via mobile devices

Reporting/Analytics

3.3 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

SMS Messaging

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Send messages via SMS

API

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

FACT24 53 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

A record of all activities within the system, including user access, changes made, etc.

Communicate using direct chat or messages within the system

Manage and track all internal and external communication conducted via calls, email, text, or chat

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Investigate and take action at root cause or error in processes to prevent recurring issues

Process of preparing for disruptive and unexpected events.

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Store, manage, and track all electronic documents in a centralized location

Receive and/or send email notifications for urgent updates, requests, or other information

Automatically send mass notifications or alerts for any emergency or crisis

A chronological record of actions or occurrences within a network, software, or process

Predefined actions automatically performed on the occurance of specific events

Determines the location of a device using GPS or an IP address

Manage and track all disruptions and incidents

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Checklist to confirm the incident and response.

Send messages to multiple recipients at the same time

Access software remotely via mobile devices

Notifications via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Provide notifications in multiple languages

Track and organize on-call shifts

Trigger clickable pop-up messages

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Notifying as a warning or reminder of a potential or imminent hazard

Analyze potential risks across the organization

Initiate collection and analysis of known risks

Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties

Reporting of risks associated with specific actions, events, or entities

Plan availability and assign specific time slots for tasks and resources

Set and monitor service level agreements to ensure timely response and resolution

Allow users to access multiple services after entering their login credentials once

Send messages via SMS

Track the status over time for a request, process, asset, or transaction

Create, manage and track all task activities and progression

Sample files or documents that could be customized as needed or used as is

Set up connections to third-party platforms to improve business processes

Send, receive, and respond to messages

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Get Advice

We can help you find the software with the features you need.

Features

4.6 (7)

4.6

Based on 7 reviews

## Pricing

Value for money

4.6 (7)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.6 (7)

4.6

Based on 7 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (7)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (7)

5.0

Based on 7 reviews

## User reviews

Overall rating

4.7

Based on 7 reviews

Filter by rating

5(5)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JE

Jose Enrique C.

Seguridad Operacional

Oil & Energy

### "Magnífica solución con un equipo de trabajo comprometido"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 31, 2025

Pros

Se trata de una solución potente a la vez que sencilla y fácil de gestionar; justo lo que necesitas a la hora de afrontar situaciones críticas.

Cons

Como con cualquier herramienta, el reto siempre es conseguir que las personas involucradas estén siempre actualizadas y preparadas para afrontar cualquier situación el día que realmente necesitas.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AR

Andy R.

ITSCM and BCM Consultant

Information Services

### "GTN Fact24 review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 29, 2025

A good overall experience of the product and staff. Very helpful throughout the 1st year of using the tool.

Pros

It Cost less that our previous supplier. The tool is relatively easy to pick up and use. Quick and easy to setup.

Cons

The reporting wasn't the best, however after asking for assistance from the technical team, they provided a solution to us that fitted out reporting needs.

Switched from

[xMatters](https://www.capterra.com/p/116750/xMatters/)

Cost, simpler tool to use. Cheaper SMS rates

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SM

Sarah M.

Risk Officer

Insurance

### "Fact24 review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 24, 2025

Couldn't fault it, our customer success manager \[sensitive content hidden\] is always so helpful when we have queries or require help

Pros

The helpfulness and guidance of the staff along with the quick turn around on their responses to any queries

Cons

I have no dislikes regarding the experience or service received so far since our company signed up with Fact24

Switched from

[Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/)

System was too clunky, not user friendly and quite outdated. The service provided when needing assistance was either too slow or non-existent.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 30, 2025

Hi Sarah, Thank you so much for taking the time to leave this thoughtful review - we truly appreciate your kind words and your trust in FACT24! We’re especially pleased to hear that our team’s responsiveness and guidance stood out to you. Providing reliable and helpful support is something we take great pride in, so your feedback means a lot to us. It’s also fantastic to hear that your experience since onboarding has been smooth and positive. If you ever have further suggestions or ideas on how we can serve you even better, we’d love to hear them. Thanks again for your support – we’re looking forward to continuing our collaboration! Warm regards, The FACT24 Team

IP

isabelle P.

End user adoption and communication

Aviation & Aerospace

### "Un outil efficace et facile d'utilisation"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 21, 2025

Administratrice de l'outil depuis qq années, j'ai vu l'outil évoluer et comparé à notre ancien outil où des jours entiers de formation étaient nécessaires en tant qu'admin, il est très intuitif...

Pros

La facilité de la programmation de l'outil. L'accessibilité et ses fonctionnalités sans compter son évolution constante qui intègre les nouvelles technologies.

Cons

Je n'en vois aucun. Mais parce que j'utilise la version anglaise de l'outil. On pourrait regretter que FACT24 n'ai pas fait appel à des francophones pour la traduction un peu plus fidèle.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 30, 2025

Bonjour Isabelle, Un grand merci pour votre retour très positif et détaillé - c’est un plaisir de savoir que FACT24 vous apporte entière satisfaction. Nous avons le plaisir de savoir que vous trouvez FACT24 accessible, moderne et en constante évolution. Vos remarques concernant la traduction en français de l’interface sont bien notées : nous poursuivons nos efforts pour améliorer les traductions et vous proposer une expérience toujours plus intuitive. Merci également pour votre fidélité et votre engagement en tant qu’utilisatrice expérimentée - vos retours sont précieux pour notre équipe. Avec tous nos remerciements, L’équipe FACT24

SB

Sebastien B.

Global Crisis process lead

Pharmaceuticals

### "Outils d'alerting et de gestion de crise performant"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 16, 2025

Très bonne solution d'alerting et de gestion de crise, répondant à nos besoins d'évolutivité et de flexibilité.

Pros

La flexibilité de l'outils: les alarmes peuvent être paramétrées de nombreuses façons de sortes à répondre à beaucoup de requis. L'évolutivité: l'outils permet de s'adapter sans problème à des orgranisations TPE comme à des multinationales

Cons

La gestion des interfaces API sont très complexes et devraient être revue afin de répondre aux besoins avec plus de flexibilité.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 30, 2025

Bonjour Sébastien, Merci d’avoir pris le temps de partager votre expérience avec FACT24. Nous sommes ravis d’apprendre que la flexibilité et l’évolutivité de la plateforme vous ont permis de répondre efficacement à vos besoins en gestion de crise, et vous remercions pour votre retour sur l'adaptation du système aux besoins d'une PME autant qu'à ceux d’une grande entreprise. Concernant la complexité des interfaces API, soyez assuré que nous faisons évoluer la solution en permanence afin d’en faciliter la compatibilité et l’intégration. Votre retour nous est très précieux dans cette démarche d’amélioration continue. Encore un grand merci pour votre confiance, L’équipe FACT24

ML

Marlene L.

C HSSE

Aviation & Aerospace

### "Un outil efficace et facile à utiliser"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 14, 2025

Outil très intéressant, facile à mettre en œuvre La possibilité d'utiliser l'application ou le téléphone pour déclencher les alertes permet une plus grande flexibilité

Pros

La facilité de création des profils La possibilité de lier les alarmes les unes aux autres La possibilité de paramétrer les numéro d'appel

Cons

contre intuitivité sur certains paramètres d'alarme (par exemple : obligation d'indiquer un ordre de préférence de contact mais l'alarme configurée en parallèle donc tous les terminaux sont contactés en même temps)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 30, 2025

Bonjour Marlène, Merci beaucoup pour votre retour détaillé et pour la confiance que vous accordez à FACT24 depuis plus de deux ans. Nous sommes ravis d’apprendre que vous trouvez l’outil simple à déployer et que ses fonctionnalités - comme le chaînage des alarmes ou la configuration des numéros qui sont affichés sur vos téléphone lorsque FACT24 vous appelle - répondent à vos besoins. Nous prenons en compte votre remarque concernant la logique de certains paramètres d’alarme. Vos retours nous sont précieux et contribuent à améliorer l'expérience utilisateur. Encore un grand merci pour votre fidélité et votre avis, L’équipe FACT24

AF

Alvaro F.

Jefe Continuidad de Sistemas y Gestión de Crisis

Oil & Energy

### "La herramienta propia de los profesionales de la gestión de crisis"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 2, 2025

Es la herramienta que puede marcar la diferencia en medio de situaciones de máximo nivel de exigencia. Por encima incluso de la herramienta está el equipo humano que tiene detrás, que comprende verdaderamente la importancia del proceso de gestión de crisis en una organización.

Pros

De una solución de estas características, lo que se necesita es máxima eficacia. Fact24 me ha demostrado su eficacia en múltiples situaciones. Por encima de ello situaría incluso a su servicio de atención al cliente, que es excelente.

Cons

Es una herramientas tan completa que, aunque resulta fácil de utilizar para las funcionalidades más core, supone un desafío a la hora de dominar y extraer su máximo aprovechamiento. El roadmap de Fact24 incrementará aun más su potencia y aportación de valor.

Alternatives considered

[Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/)

Reasons for choosing FACT24

Confianza, que se ha ido fortaleciendo con la práctica año a año

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

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