--- title: "FACT24 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FACT24 Software - reviews, pricing plans, popular comparisons to other Emergency Notification products and more." source_url: "https://www.capterra.com/p/194637/Fact24/" page_type: "product" language: "en" --- # FACT24 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) FACT24 ## What is FACT24? Crisis situations are complex, which is why handling them effectively requires a solution that brings simplicity and clarity. FACT24 provides a comprehensive, single-platform approach to manage every phase of critical incidents from start to finish. With a range of functionalities, FACT24 supports all key stages of the Business Continuity Management (BCM) process, including Risk Management, Emergency Planning, Emergency Notification, and Crisis and Incident Management. The integrated solution is available in two products with three editions, each offering progressively advanced features to meet evolving needs. Key features: - quick alerting and communicating in case of a critical incident - multiple communication channels: SMS, email, telephone, fax, pager, app, Microsoft Teams - customizable templates and workflows for different types of incidents - advanced crisis management features: real-time collaboration tools, document sharing, and incident reporting - reporting and analysis ## What is FACT24 used for? [Emergency Notification](https://www.capterra.com/emergency-notification-software/)[Incident Management](https://www.capterra.com/incident-management-software/)[Business Continuity](https://www.capterra.com/business-continuity-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FACT24?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.fact24.com/en/&name=FACT24) ## FACT24 Overview Updated August 2026 AI summary FACT24 equips midsize and enterprise organizations with cloud-based tools for emergency notification, incident and risk management, and business continuity. It enables teams to coordinate crisis response using mass notifications, two-way and multi-channel communication, scenario planning, and real-time alerts. Optional features like geolocation, access controls, and third-party integrations further support complex communication and escalation workflows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FACT24 4.5 (13) VS. [4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (13) Ease Of Use 4.8 (151) Value For Money 4.4 (13) Value For Money 4.7 (129) Customer Service 4.8 (13) Customer Service 4.9 (140) ## FACT24 alternatives [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.5 (68)](https://www.capterra.com/p/166388/Day-to-Day-Notification/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Hyper-Reach](https://www.capterra.com/p/245868/Alertcycle/) [4.7 (33)](https://www.capterra.com/p/245868/Alertcycle/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/245868/Alertcycle/) [RedFlag](https://www.capterra.com/p/175898/RedFlag/) [4.8 (53)](https://www.capterra.com/p/175898/RedFlag/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175898/RedFlag/) [View all alternatives](https://www.capterra.com/p/194637/Fact24/alternatives/) ## FAQs about FACT24 Overview ### Which roles and teams benefit most from FACT24? FACT24 is most used by crisis management, business continuity, and risk teams that coordinate incident response and escalation workflows. Security, safety, and HSSE leaders rely on it for alerting and protecting staff, while quality, operations, and communications roles use it to maintain readiness, streamline notifications, and support continuity planning. Answer based on 12 reviews Overview ### What company size and industries is FACT24 built for? FACT24 is built mainly for enterprises, which account for 92% of reviewers, and it serves organizations across sectors with the strongest presence in Aviation & Aerospace and Oil & Energy at 17% each. Small businesses make up 8%, and Emergency Notification is the most common use case at 63%. Answer based on 12 reviews Features and Usability ### What are the key features of FACT24? FACT24 offers incident management, crisis management, emergency notification, and mass notifications for coordinated response workflows. It also includes risk assessment, risk reporting, and monitoring, plus communication management through SMS messaging, email alerts, push notifications, two-way communication, access controls, audit trail, and customizable reports. Getting Started and Support ### What training and onboarding options does FACT24 offer? FACT24 provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced viewing. Getting Started and Support ### What customer support options does FACT24 offer? FACT24 provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep support. No reviewer feedback is available on support experience, so user sentiment about response times or helpfulness cannot be summarized from the catalog data. ## Features AI summary Based on 416 Emergency Notification reviews Capterra reviewers point to these as the top features buyers look for in emergency notification software: - **Communication Management** (**56%** of reviewers rated this feature as critical) - **SMS Messaging** (**67%**) - **Real-Time Notifications** (**72%**) FACT24 supports all three of the features reviewers rank highest: **Communication Management**, **SMS Messaging**, and **Real-Time Notifications**. Together, these capabilities help businesses coordinate outreach, send urgent updates quickly, and keep stakeholders informed as situations change, allowing teams to respond faster and manage incidents with more confidence. SMS Messaging 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Send messages via SMS Real-Time Notifications 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Multi-Channel Communication 4.7 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mass Notifications 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Send messages to multiple recipients at the same time Contact Management 5.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Email Alerts 4.6 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Receive and/or send email notifications for urgent updates, requests, or other information FACT24 53 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Crisis Management: Process of preparing for disruptive and unexpected events. - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Emergency Notification: Automatically send mass notifications or alerts for any emergency or crisis - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Geolocation: Determines the location of a device using GPS or an IP address - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Incident Response Checklists: Checklist to confirm the incident and response. - Mass Notifications: Send messages to multiple recipients at the same time - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Language Alerts: Provide notifications in multiple languages - On Call Scheduling: Track and organize on-call shifts - Push Notifications: Trigger clickable pop-up messages - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Risk Reporting: Reporting of risks associated with specific actions, events, or entities - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Communication: Send, receive, and respond to messages - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.5 (13) 4.5 Based on 13 reviews ## Pricing Value for money 4.4 (13) ### Starting price Free trial available Value for money 4.4 (13) 4.4 Based on 13 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (13) 4.8 Based on 13 reviews ## User reviews Overall rating 4.5 Based on 13 reviews Filter by rating 5(8) 4(4) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent PM Philipp Moritz S. Abteilungsdirektor Banking ### "Top Usability" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2026 Pros Usability; Support und Onboarding-Prozess; Begleitung während der Einführung und Umstellung; Flexibilität Cons teilweise recht hohe Kosten; Alarme können leider nicht kopiert werden, was den administrativen Aufwand erhöht Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CL Chloe L. Sûreté site Defense & Space ### "Utilisation sur le site de Safran Vélizy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 15, 2026 Depuis la mise en place de la nouvelle version de F24, l'application est beaucoup plus simple d'utilisation. L'interface est assez intuitive avec de nombreuses fonctionnalités pratiques. Pros \- La fonction workspace permettant d'ajouter des tuiles afin de déclencher de manière rapide les alarmes. - Le lien entre les personnes, groupes, alertes et messages beaucoup plus simple, qui causait facilement des erreurs sur l'ancienne version. Cons Pas de passerelle avec les fichiers RH lors des mises à jour, remplissage d'un fichier Excel à la main pour le moment. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor April 27, 2026 Bonjour Chloé, Merci beaucoup pour votre retour détaillé et pour le temps que vous avez pris pour partager votre expérience avec FACT24. Nous sommes ravis d’apprendre que vous appréciez la nouvelle version de l’application, notamment la simplicité d’utilisation, l’interface intuitive ainsi que les fonctionnalités comme le déclenchement rapide et les briques de lancement. Nous sommes également heureux de savoir que la gestion des liens entre personnes, groupes, alertes et messages vous semble désormais plus claire et moins sujette aux erreurs. Concernant votre remarque sur l’absence de passerelle avec les fichiers RH et la nécessité actuelle de remplir un fichier Excel manuellement, nous comprenons parfaitement le point de friction que cela peut représenter. C’est un sujet que nous prenons en compte dans l’évolution de la plateforme et que nous transmettons à nos équipes produit. Merci encore pour votre recommandation et pour votre confiance. Bien à vous, L’équipe FACT24 PM Pierre M. Gestion de crise Renewables & Environment ### "Très satisfait de F24" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2026 Très bon outil pour notre process de veille & d'alerte, je recommande son utilisation ! les nombreuses options permettent d'envisager une évolution de notre dispositif. Pros Facilité d'utilisation et ergonomie, fiabilité de l'outil, capacité pour nos équipes de se l'approprier et de l'utiliser Cons Solution de reporting à revoir, il faudrait pouvoir avoir un export excel facile à programmer chaque mois sans mobiliser les équipes F24 Switched from [Team on the Run](https://www.capterra.com/p/150721/Team-on-the-Run/) Manque d'ergonomie et trop simpliste, complexe à programmer Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor April 27, 2026 Bonjour Pierre, Merci beaucoup pour votre retour positif et pour le temps que vous avez consacré à partager votre expérience de l'outil FACT24. Nous sommes ravis de constater que vous appréciez la facilité d’utilisation, l’ergonomie ainsi que la fiabilité de la solution, et que vos équipes ont pu l’adopter rapidement. C’est un point essentiel pour nous. Nous prenons également bonne note de votre remarque concernant le reporting. La possibilité de planifier facilement des exports Excel mensuels de manière autonome est une suggestion très pertinente, et nous la transmettons à nos équipes produit pour évaluation. Merci encore pour votre recommandation et pour votre confiance. Bien à vous L’équipe FACT24 AM anais M. Ingénieur qualité Hospital & Health Care ### "le rappel en 1 clic " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 8, 2026 Pros Logiciel facile a utilisé et très pratique grâce à l'API les MAJ ce font automatiquement et très souple grâce aux filtre dynamique et statiques Cons Limite du nombre des comptes utilisateur, et difficulté pour réaliser des tries selon les compétences particulière si elles ne sont pas des compétences principales Switched from [Mercury](https://www.capterra.com/p/10035709/Mercury/) facilité d'utilisation et alerte multiple Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor April 13, 2026 Bonjour Anais, Merci d’avoir pris le temps de partager votre expérience FACT24. Nous sommes ravis d'apprendre que vous trouvez FACT24 facile d'utilisation et pratique, grâce à l'API et à la flexibilité offerte par le filtrage des groupes dynamiques et statiques. Merci de nous avoir remonté les limites concernant le nombre de comptes utilisateurs et les difficultés liées au tri par compétences non principales. Vos commentaires sont très utiles et nous les transmettons à notre équipe produit, avec qui nous travaillons en permanence à l'amélioration de ces aspects. Merci encore pour votre fidélité et votre avis, L'équipe FACT24 BP Benoit P. Chargé d'affaires Research ### "Avis CEA / FACT 24" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 2, 2026 Pros L'évolution de l'outil entre les plateformes ENS et ENS+ est notable. La dernière version est pratique et simple d'utilisation. Cons La limite contractuelle sur le nombre de profils utilisateur. Ces aspects seront à rediscuter dans le cadre d'un nouvel appel d'offre. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor April 13, 2026 Bonjour Benoit, Merci d’avoir pris le temps de partager votre expérience FACT24. Nous sommes ravis d'apprendre que vous avez constaté une amelioration significative entre les plateformes ENS et ENS+, et que la dernière version est pratique et facile à utiliser. C'est exactement ce à quoi nous aspirons. Nous prenons également bonne note de vos préoccupations concernant la limite contractuelle du nombre de profils d'utilisateurs. Nous comprenons l'importance de la flexibilité dans ce domaine et nous en tiendrons compte en interne. Merci encore pour votre fidélité et votre avis. L'équipe FACT24 WP Walter P. Sûreté - Sécurité Cosmetics ### "Avis Produit FACT24" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 1, 2026 Outil en place et testé depuis 2 ans, sur la nouvelle version Pros Objectif réalisé : la mass notification Cons Produit pas du tout intuitif, qui nécessite une expertise et pratique régulière - Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor April 13, 2026 Bonjour Walter, Nous sommes ravis de constater que l’objectif principal de notifications de masse a été atteint, et que notre outil FACT24 a fait ses preuves au cours des deux dernières années. Par ailleurs, nous comprenons que la facilité d’utilisation de la solution est essentielle en tant qu'utilisateur, et nous vous assurons que l’amélioration de l’expérience utilisateur est déjà une priorité. Nos équipes travaillent en continu à l’optimisation de l’UX et de l’UI afin de rendre la plateforme plus intuitive, accessible et agréable à utiliser. Nous vous remercions encore d’avoir pris le temps de partager votre expérience. L’équipe FACT24 JE Jose Enrique C. Seguridad Operacional Oil & Energy ### "Magnífica solución con un equipo de trabajo comprometido" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2025 Pros Se trata de una solución potente a la vez que sencilla y fácil de gestionar; justo lo que necesitas a la hora de afrontar situaciones críticas. Cons Como con cualquier herramienta, el reto siempre es conseguir que las personas involucradas estén siempre actualizadas y preparadas para afrontar cualquier situación el día que realmente necesitas. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AR Andy R. ITSCM and BCM Consultant Information Services ### "GTN Fact24 review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 29, 2025 A good overall experience of the product and staff. Very helpful throughout the 1st year of using the tool. Pros It Cost less that our previous supplier. The tool is relatively easy to pick up and use. Quick and easy to setup. Cons The reporting wasn't the best, however after asking for assistance from the technical team, they provided a solution to us that fitted out reporting needs. Switched from [xMatters](https://www.capterra.com/p/116750/xMatters/) Cost, simpler tool to use. Cheaper SMS rates Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SM Sarah M. Risk Officer Insurance ### "Fact24 review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2025 Couldn't fault it, our customer success manager \[sensitive content hidden\] is always so helpful when we have queries or require help Pros The helpfulness and guidance of the staff along with the quick turn around on their responses to any queries Cons I have no dislikes regarding the experience or service received so far since our company signed up with Fact24 Switched from [Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/) System was too clunky, not user friendly and quite outdated. The service provided when needing assistance was either too slow or non-existent. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 30, 2025 Hi Sarah, Thank you so much for taking the time to leave this thoughtful review - we truly appreciate your kind words and your trust in FACT24! We’re especially pleased to hear that our team’s responsiveness and guidance stood out to you. Providing reliable and helpful support is something we take great pride in, so your feedback means a lot to us. It’s also fantastic to hear that your experience since onboarding has been smooth and positive. If you ever have further suggestions or ideas on how we can serve you even better, we’d love to hear them. Thanks again for your support – we’re looking forward to continuing our collaboration! Warm regards, The FACT24 Team IP isabelle P. End user adoption and communication Aviation & Aerospace ### "Un outil efficace et facile d'utilisation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2025 Administratrice de l'outil depuis qq années, j'ai vu l'outil évoluer et comparé à notre ancien outil où des jours entiers de formation étaient nécessaires en tant qu'admin, il est très intuitif... Pros La facilité de la programmation de l'outil. L'accessibilité et ses fonctionnalités sans compter son évolution constante qui intègre les nouvelles technologies. Cons Je n'en vois aucun. Mais parce que j'utilise la version anglaise de l'outil. On pourrait regretter que FACT24 n'ai pas fait appel à des francophones pour la traduction un peu plus fidèle. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 30, 2025 Bonjour Isabelle, Un grand merci pour votre retour très positif et détaillé - c’est un plaisir de savoir que FACT24 vous apporte entière satisfaction. Nous avons le plaisir de savoir que vous trouvez FACT24 accessible, moderne et en constante évolution. Vos remarques concernant la traduction en français de l’interface sont bien notées : nous poursuivons nos efforts pour améliorer les traductions et vous proposer une expérience toujours plus intuitive. Merci également pour votre fidélité et votre engagement en tant qu’utilisatrice expérimentée - vos retours sont précieux pour notre équipe. Avec tous nos remerciements, L’équipe FACT24 SB Sebastien B. Global Crisis process lead Pharmaceuticals ### "Outils d'alerting et de gestion de crise performant" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 16, 2025 Très bonne solution d'alerting et de gestion de crise, répondant à nos besoins d'évolutivité et de flexibilité. Pros La flexibilité de l'outils: les alarmes peuvent être paramétrées de nombreuses façons de sortes à répondre à beaucoup de requis. L'évolutivité: l'outils permet de s'adapter sans problème à des orgranisations TPE comme à des multinationales Cons La gestion des interfaces API sont très complexes et devraient être revue afin de répondre aux besoins avec plus de flexibilité. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 30, 2025 Bonjour Sébastien, Merci d’avoir pris le temps de partager votre expérience avec FACT24. Nous sommes ravis d’apprendre que la flexibilité et l’évolutivité de la plateforme vous ont permis de répondre efficacement à vos besoins en gestion de crise, et vous remercions pour votre retour sur l'adaptation du système aux besoins d'une PME autant qu'à ceux d’une grande entreprise. Concernant la complexité des interfaces API, soyez assuré que nous faisons évoluer la solution en permanence afin d’en faciliter la compatibilité et l’intégration. Votre retour nous est très précieux dans cette démarche d’amélioration continue. Encore un grand merci pour votre confiance, L’équipe FACT24 ML Marlene L. C HSSE Aviation & Aerospace ### "Un outil efficace et facile à utiliser" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 14, 2025 Outil très intéressant, facile à mettre en œuvre La possibilité d'utiliser l'application ou le téléphone pour déclencher les alertes permet une plus grande flexibilité Pros La facilité de création des profils La possibilité de lier les alarmes les unes aux autres La possibilité de paramétrer les numéro d'appel Cons contre intuitivité sur certains paramètres d'alarme (par exemple : obligation d'indiquer un ordre de préférence de contact mais l'alarme configurée en parallèle donc tous les terminaux sont contactés en même temps) Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 30, 2025 Bonjour Marlène, Merci beaucoup pour votre retour détaillé et pour la confiance que vous accordez à FACT24 depuis plus de deux ans. Nous sommes ravis d’apprendre que vous trouvez l’outil simple à déployer et que ses fonctionnalités - comme le chaînage des alarmes ou la configuration des numéros qui sont affichés sur vos téléphone lorsque FACT24 vous appelle - répondent à vos besoins. Nous prenons en compte votre remarque concernant la logique de certains paramètres d’alarme. Vos retours nous sont précieux et contribuent à améliorer l'expérience utilisateur. Encore un grand merci pour votre fidélité et votre avis, L’équipe FACT24 AF Alvaro F. Jefe Continuidad de Sistemas y Gestión de Crisis Oil & Energy ### "La herramienta propia de los profesionales de la gestión de crisis" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2025 Es la herramienta que puede marcar la diferencia en medio de situaciones de máximo nivel de exigencia. Por encima incluso de la herramienta está el equipo humano que tiene detrás, que comprende verdaderamente la importancia del proceso de gestión de crisis en una organización. Pros De una solución de estas características, lo que se necesita es máxima eficacia. Fact24 me ha demostrado su eficacia en múltiples situaciones. Por encima de ello situaría incluso a su servicio de atención al cliente, que es excelente. Cons Es una herramientas tan completa que, aunque resulta fácil de utilizar para las funcionalidades más core, supone un desafío a la hora de dominar y extraer su máximo aprovechamiento. El roadmap de Fact24 incrementará aun más su potencia y aportación de valor. Alternatives considered [Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/) Reasons for choosing FACT24 Confianza, que se ha ido fortaleciendo con la práctica año a año Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.