# FACT24 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about FACT24 Software - reviews, pricing plans, popular comparisons to other Emergency Notification products and more. Source: https://www.capterra.com/p/194637/Fact24/reviews --- # FACT24 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 9, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) FACT24 ## What is FACT24? Crisis situations are complex, which is why handling them effectively requires a solution that brings simplicity and clarity. FACT24 provides a comprehensive, single-platform approach to manage every phase of critical incidents from start to finish. With a range of functionalities, FACT24 supports all key stages of the Business Continuity Management (BCM) process, including Risk Management, Emergency Planning, Emergency Notification, and Crisis and Incident Management. The integrated solution is available in two products with three editions, each offering progressively advanced features to meet evolving needs. Key features: - quick alerting and communicating in case of a critical incident - multiple communication channels: SMS, email, telephone, fax, pager, app, Microsoft Teams - customizable templates and workflows for different types of incidents - advanced crisis management features: real-time collaboration tools, document sharing, and incident reporting - reporting and analysis ## What is FACT24 used for? [Emergency Notification](https://www.capterra.com/emergency-notification-software/)[Incident Management](https://www.capterra.com/incident-management-software/)[Business Continuity](https://www.capterra.com/business-continuity-software/) Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FACT24?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.fact24.com/en/&name=FACT24) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FACT24 4.7 (7) VS. [4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (7) Ease Of Use 4.8 (151) Value For Money 4.6 (7) Value For Money 4.7 (129) Customer Service 5.0 (7) Customer Service 4.9 (140) ## FACT24 alternatives [4.5 (68)](https://www.capterra.com/p/166388/Day-to-Day-Notification/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (245)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.3 (3)](https://www.capterra.com/p/185220/Preparis/#reviews) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 67% of reviewers rated it above 4 stars [Hyper-Reach](https://www.capterra.com/p/245868/Alertcycle/) [4.7 (33)](https://www.capterra.com/p/245868/Alertcycle/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/245868/Alertcycle/) [View all alternatives](https://www.capterra.com/p/194637/Fact24/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Database 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Incident Management 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Mobile Alerts 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Notifications via mobile devices Reporting/Analytics 3.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data SMS Messaging 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Send messages via SMS API 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases FACT24 53 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases A record of all activities within the system, including user access, changes made, etc. Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Investigate and take action at root cause or error in processes to prevent recurring issues Process of preparing for disruptive and unexpected events. Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Store, manage, and track all electronic documents in a centralized location Receive and/or send email notifications for urgent updates, requests, or other information Automatically send mass notifications or alerts for any emergency or crisis A chronological record of actions or occurrences within a network, software, or process Predefined actions automatically performed on the occurance of specific events Determines the location of a device using GPS or an IP address Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Checklist to confirm the incident and response. Send messages to multiple recipients at the same time Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Provide notifications in multiple languages Track and organize on-call shifts Trigger clickable pop-up messages Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Notifying as a warning or reminder of a potential or imminent hazard Analyze potential risks across the organization Initiate collection and analysis of known risks Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Reporting of risks associated with specific actions, events, or entities Plan availability and assign specific time slots for tasks and resources Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Send messages via SMS Track the status over time for a request, process, asset, or transaction Create, manage and track all task activities and progression Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Send, receive, and respond to messages Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Get Advice We can help you find the software with the features you need. Features 4.6 (7) 4.6 Based on 7 reviews ## Pricing Value for money 4.6 (7) ### Starting price Contact vendor for pricing Free trial available Value for money 4.6 (7) 4.6 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (7) 5.0 Based on 7 reviews ## User reviews Overall rating 4.7 Based on 7 reviews Filter by rating 5(5) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JE Jose Enrique C. Seguridad Operacional Oil & Energy ### "Magnífica solución con un equipo de trabajo comprometido" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2025 Pros Se trata de una solución potente a la vez que sencilla y fácil de gestionar; justo lo que necesitas a la hora de afrontar situaciones críticas. Cons Como con cualquier herramienta, el reto siempre es conseguir que las personas involucradas estén siempre actualizadas y preparadas para afrontar cualquier situación el día que realmente necesitas. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Andy R. ITSCM and BCM Consultant Information Services ### "GTN Fact24 review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 29, 2025 A good overall experience of the product and staff. Very helpful throughout the 1st year of using the tool. Pros It Cost less that our previous supplier. The tool is relatively easy to pick up and use. Quick and easy to setup. Cons The reporting wasn't the best, however after asking for assistance from the technical team, they provided a solution to us that fitted out reporting needs. Switched from [xMatters](https://www.capterra.com/p/116750/xMatters/) Cost, simpler tool to use. Cheaper SMS rates Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Sarah M. Risk Officer Insurance ### "Fact24 review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2025 Couldn't fault it, our customer success manager \[sensitive content hidden\] is always so helpful when we have queries or require help Pros The helpfulness and guidance of the staff along with the quick turn around on their responses to any queries Cons I have no dislikes regarding the experience or service received so far since our company signed up with Fact24 Switched from [Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/) System was too clunky, not user friendly and quite outdated. The service provided when needing assistance was either too slow or non-existent. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 30, 2025 Hi Sarah, Thank you so much for taking the time to leave this thoughtful review - we truly appreciate your kind words and your trust in FACT24! We’re especially pleased to hear that our team’s responsiveness and guidance stood out to you. Providing reliable and helpful support is something we take great pride in, so your feedback means a lot to us. It’s also fantastic to hear that your experience since onboarding has been smooth and positive. If you ever have further suggestions or ideas on how we can serve you even better, we’d love to hear them. Thanks again for your support – we’re looking forward to continuing our collaboration! Warm regards, The FACT24 Team IP isabelle P. End user adoption and communication Aviation & Aerospace ### "Un outil efficace et facile d'utilisation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2025 Administratrice de l'outil depuis qq années, j'ai vu l'outil évoluer et comparé à notre ancien outil où des jours entiers de formation étaient nécessaires en tant qu'admin, il est très intuitif... Pros La facilité de la programmation de l'outil. L'accessibilité et ses fonctionnalités sans compter son évolution constante qui intègre les nouvelles technologies. Cons Je n'en vois aucun. Mais parce que j'utilise la version anglaise de l'outil. On pourrait regretter que FACT24 n'ai pas fait appel à des francophones pour la traduction un peu plus fidèle. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 30, 2025 Bonjour Isabelle, Un grand merci pour votre retour très positif et détaillé - c’est un plaisir de savoir que FACT24 vous apporte entière satisfaction. Nous avons le plaisir de savoir que vous trouvez FACT24 accessible, moderne et en constante évolution. Vos remarques concernant la traduction en français de l’interface sont bien notées : nous poursuivons nos efforts pour améliorer les traductions et vous proposer une expérience toujours plus intuitive. Merci également pour votre fidélité et votre engagement en tant qu’utilisatrice expérimentée - vos retours sont précieux pour notre équipe. Avec tous nos remerciements, L’équipe FACT24 SB Sebastien B. Global Crisis process lead Pharmaceuticals ### "Outils d'alerting et de gestion de crise performant" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 16, 2025 Très bonne solution d'alerting et de gestion de crise, répondant à nos besoins d'évolutivité et de flexibilité. Pros La flexibilité de l'outils: les alarmes peuvent être paramétrées de nombreuses façons de sortes à répondre à beaucoup de requis. L'évolutivité: l'outils permet de s'adapter sans problème à des orgranisations TPE comme à des multinationales Cons La gestion des interfaces API sont très complexes et devraient être revue afin de répondre aux besoins avec plus de flexibilité. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 30, 2025 Bonjour Sébastien, Merci d’avoir pris le temps de partager votre expérience avec FACT24. Nous sommes ravis d’apprendre que la flexibilité et l’évolutivité de la plateforme vous ont permis de répondre efficacement à vos besoins en gestion de crise, et vous remercions pour votre retour sur l'adaptation du système aux besoins d'une PME autant qu'à ceux d’une grande entreprise. Concernant la complexité des interfaces API, soyez assuré que nous faisons évoluer la solution en permanence afin d’en faciliter la compatibilité et l’intégration. Votre retour nous est très précieux dans cette démarche d’amélioration continue. Encore un grand merci pour votre confiance, L’équipe FACT24 ML Marlene L. C HSSE Aviation & Aerospace ### "Un outil efficace et facile à utiliser" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 14, 2025 Outil très intéressant, facile à mettre en œuvre La possibilité d'utiliser l'application ou le téléphone pour déclencher les alertes permet une plus grande flexibilité Pros La facilité de création des profils La possibilité de lier les alarmes les unes aux autres La possibilité de paramétrer les numéro d'appel Cons contre intuitivité sur certains paramètres d'alarme (par exemple : obligation d'indiquer un ordre de préférence de contact mais l'alarme configurée en parallèle donc tous les terminaux sont contactés en même temps) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 30, 2025 Bonjour Marlène, Merci beaucoup pour votre retour détaillé et pour la confiance que vous accordez à FACT24 depuis plus de deux ans. Nous sommes ravis d’apprendre que vous trouvez l’outil simple à déployer et que ses fonctionnalités - comme le chaînage des alarmes ou la configuration des numéros qui sont affichés sur vos téléphone lorsque FACT24 vous appelle - répondent à vos besoins. Nous prenons en compte votre remarque concernant la logique de certains paramètres d’alarme. Vos retours nous sont précieux et contribuent à améliorer l'expérience utilisateur. Encore un grand merci pour votre fidélité et votre avis, L’équipe FACT24 AF Alvaro F. Jefe Continuidad de Sistemas y Gestión de Crisis Oil & Energy ### "La herramienta propia de los profesionales de la gestión de crisis" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2025 Es la herramienta que puede marcar la diferencia en medio de situaciones de máximo nivel de exigencia. Por encima incluso de la herramienta está el equipo humano que tiene detrás, que comprende verdaderamente la importancia del proceso de gestión de crisis en una organización. Pros De una solución de estas características, lo que se necesita es máxima eficacia. Fact24 me ha demostrado su eficacia en múltiples situaciones. Por encima de ello situaría incluso a su servicio de atención al cliente, que es excelente. Cons Es una herramientas tan completa que, aunque resulta fácil de utilizar para las funcionalidades más core, supone un desafío a la hora de dominar y extraer su máximo aprovechamiento. El roadmap de Fact24 incrementará aun más su potencia y aportación de valor. Alternatives considered [Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/) Reasons for choosing FACT24 Confianza, que se ha ido fortaleciendo con la práctica año a año Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)