# Rentroom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rentroom the right Property Management solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194642/RentRoom/reviews --- Rentroom 4.6 (28) [View alternatives](https://www.capterra.com/p/194642/RentRoom/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rentroom Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews AP Austin P Sales and TradingCapital Markets, 11 - 50 employeesUsed the software for: 6-12 months. “It strikes a great balance between affordability and functionality, making it a fantastic choice for landlords on a budget.“ June 14, 2023 ER Earl R Managing BrokerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “to cancel my subscription (they don't have a link or option to do it yourself in your own account) on \[sensitive content hidden\]. After he responded on \[sensitive content hidden\] that he would cancel the subscription, I have been charged $75 in April and May.“ May 23, 2023 AP Ali P Operations ManagerReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “I can easily send messages and documents to my tenants through the platform, which has been a lifesaver during the pandemic when in-person communication has been difficult.“ January 9, 2023 ER Earl R Managing BrokerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I strongly urge everyone to steer clear of Rentroom and avoid their software at all costs!-“ May 23, 2023 EP Emory P LandlordReal Estate, Self-employedUsed the software for: 6-12 months. “Another great feature of the software is its ability to integrate with other apps.“ January 11, 2023 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EP Emory P. Landlord Real Estate Used the software for: 6-12 months ### "Best in the business!" January 11, 2023 5.0 As a new landlord who had previously been using Microsoft Excel to manage my properties, I was on the lookout for a more efficient and user-friendly property management software. After some research, I decided to give Rentroom a try.I was immediately impressed with the software's sleek and intuitive interface. It took me no time at all to navigate and find the features I needed. The software allows me to easily keep track of tenant information, lease agreements, rent payments, and maintenance requests. I can also generate reports on occupancy and financials with just a few clicks.One of the best things about the software is its ability to automate many of the tedious tasks associated with property management. For example, it automatically sends out rent reminders to tenants, and I can set up recurring payments so I don't have to worry about chasing down rent every month. The software also allows tenants to submit maintenance requests through an online portal, which eliminates the need for me to constantly check my email and phone for requests.Another great feature of the software is its ability to integrate with other apps. For example, I can link it to my QuickBooks account to easily track income and expenses. This saves me a lot of time and hassle, and ensures that everything is kept in one centralized location.Overall, I'm extremely pleased with my decision to switch to Rentroom! Pros This software is extremely easy to use and is a huge time saver Cons At the moment there are no cons with the software, it is meeting all of my management needs. Review Source SR Shannon R. Operations Manager Real Estate Used the software for: 1-2 years ### "Rentroom is the best software to manage your properties! Top of the line product yet affordable!" August 26, 2022 5.0 This is the best investment that our company has made! I could NEVER go back to what we had before! Pros There are too many things to choose from! I just LOVE that anything and everything I need to know about our tenants and properties is in one place and that it makes me more productive and efficient than ever before. I have been doing student rentals for over 20 years, and have over 1,000 tenants at any given time, so this is a lifesaver!! Cons Honestly... there really isn't anything that I don't like. Review Source CK Caden K. Owner Real Estate Used the software for: Less than 6 months ### "Horrible experience with setup and excessive billing " July 16, 2024 1.0 Overall experience was a huge wast of time and money. Other options out there are actually able to provide what I needed and at a better price. Pros I was promised so much during the sales call and I really had high hope only to be crushed. Cons The sales team will do anything that can for the sale. They over promised on almost every aspect of the project. I went into our meeting with a list of the exact things I needed to program to do and they agreed to all of them, only to find out that it cant do any one them. If you enjoy your own current form of bookkeeping, watch out because they claim you can connect it to Rentroom but that proved to be incompatible. Reason for choosing Rentroom I was promised everything I needed was part of the program. It was not. Review Source AP Ali P. Operations Manager Real Estate Used the software for: 6-12 months ### "Rentroom" January 9, 2023 5.0 I have been using Rentroom for the past year as a property manager and I couldn't be happier with the results. The software is user-friendly and makes it easy to keep track of all my properties and tenants. The interface is clean and intuitive, making it easy to navigate and find what I need.One of my favorite features of Rentroom is the ability to collect rent payments online. This has been a game-changer for me as it has significantly streamlined my collection process and reduced the amount of time I spend on administrative tasks.Another great feature is the built-in communication tools. I can easily send messages and documents to my tenants through the platform, which has been a lifesaver during the pandemic when in-person communication has been difficult.Overall, I highly recommend Rentroom for any property manager looking to streamline their operations and improve communication with their tenants. It has been a valuable addition to my business and has made my job much easier. Pros One of my favorite features of Rentroom is the ability to collect rent payments online. This has been a game-changer for me as it has significantly streamlined my collection process and reduced the amount of time I spend on administrative tasks. Cons Our integration and the support team was very helpful. Review Source SR Stephen R. Property Manager Real Estate Used the software for: 2+ years ### "Stephen Rocchio Review" January 10, 2023 5.0 Pros The reason I bought Rentroom was the leasing features. I can create and send digital lease agreements to tenants for signature, and easily store and access the signed agreements electronically. This simplifies the leasing process, as there's no need to deal with paper copies and everything is organized and easily accessible in the app/website. Cons From my knowledge, there are not many integrations with other apps or softwares. Review Source ER Earl R. Managing Broker Real Estate Used the software for: Less than 6 months ### "Extremely disappointed with this shady company. Do not give them your money." May 23, 2023 1.0 Pros Nothing of note. The other reviews are likely fake as they have no redeeming qualities. Cons I recently had the unfortunate experience of using Rentroom. This property management software company left me deeply disappointed with their lackluster capabilities and deceitful practices. I strongly urge everyone to steer clear of Rentroom and avoid their software at all costs!- The onboarding process was very hand-held. I thought this was initially due to the company being collaborative and service-minded at first, but I later realized it was because their software was not very capable so they had to do a lot of things on the back-end.- My point of contact, \[sensitive content hidden\], made confirmed that they had certain features that turned out to be untrue. Looking back, he likely promised me to make the sale. The initial hand-held, attentive service had vanished in the meantime.- Last but not least, I asked \[sensitive content hidden\] to cancel my subscription (they don't have a link or option to do it yourself in your own account) on \[sensitive content hidden\]. After he responded on \[sensitive content hidden\] that he would cancel the subscription, I have been charged $75 in April and May.Overall, they are likely a zombie software company that have resorted to shady sales practices to earn what little income they can make. I'm not sure why they would do this with me when I clearly have documentation to submit for a claim or complaint. Avoid this company and its software at all costs! Review Source AP Austin P. Sales and Trading Capital Markets Used the software for: 6-12 months ### "I live Rentroom" June 14, 2023 5.0 Pros Rentroom hits the sweet spot when it comes to landlord software. It strikes a great balance between affordability and functionality, making it a fantastic choice for landlords on a budget. With Rentroom, you get a robust set of features that won’t break the bank. Cons Nothing truly comes to mind. I love using rentroom. It had taken my company to another level. Review Source AW Austin W. Director of Operations Real Estate Used the software for: 2+ years ### "Rent Room" January 26, 2023 5.0 Excellent experience especially the customer support Pros Rentroom is a great property management software program that I have been using for some time now. One of the things I love most about it is the communication features. The platform makes it really easy to connect with tenants and keep track of any issues or concerns they may have. The messaging system is intuitive and user-friendly, and I can easily send updates or announcements to all of my tenants at once. Cons No complaints- I have had no issues with the platform so far Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Price and customer support Review Source SL Sam L. District Manager Real Estate Used the software for: 2+ years ### "Amicus Properties " January 25, 2023 5.0 Amazing Pros The software has a variety of features specifically designed for this purpose, such as automatic rent reminders and the ability to accept online payments. The platform also allows me to easily track which tenants have paid and which ones have not, making it simple to follow up with anyone who may be behind on their rent. Cons No cons. Rentroom has been exceptional in every aspect Review Source AB Amy B. Office Manager Real Estate Used the software for: 1-2 years ### "Next generation property management software!" August 26, 2022 5.0 Next generation Property Management software designed for Multi Housing Property Management and more. Very user friendly and \[SENSITIVE CONTENT\] is incredibly responsive and helpful when I need support. Pros Tracking maintenance - Tenants can submit through the App and Maintenance Team can view from phone and enter notes. Online rent collection and payments Access to customizable reports / Owner statements Cons The only thing that I wish was a little quicker is that it usually takes 3 - 5 business days for rent to go into our bank account. Review Source EC Eric C. Property Management Real Estate Used the software for: 6-12 months ### "Rentroom Review - Amicus Properties" January 9, 2023 5.0 Pros One of the standout features of Rentroom is the ability to generate and send professional-looking invoices and receipts to tenants. This has made it easy to keep track of payments and has eliminated the need for me to manually create and send invoices.In addition, Rentroom has a powerful reporting tool that allows me to quickly generate and access important information about my properties and tenants. This has been incredibly helpful in tracking the performance of my rentals and making informed decisions about my business.Overall, Rentroom has been an invaluable tool for managing my rental properties. It has improved my communication with tenants, streamlined my payment and invoicing process, and provided valuable insights into the performance of my rentals. I highly recommend it to any property manager looking to improve their operations. Cons N/A! Everything is great and encompasses everything you need to be efficient and have a successful business! Review Source MN Michael N. Owner Real Estate Used the software for: 1-2 years ### "Effective and easy to use software" January 9, 2023 5.0 The team was extremely helpful getting my account set up, they did all the leg work once I provided some basic information about my business. Since using the system I have always receive great support with my calls and emails always being answered same day. Pros For my younger demographic of tenant, Rentroom has been a saving grace making it easy for them to pay! Myself and partner can easily track collection status and receive reminders of leases that are set to expire so I stay on top of renewals. Since I started using Rentroom I haven't had any vacancy. Cons I really don't have any, for what I needed out of technology Rentroom has been able to offer everything and more. Review Source SL Sarah L. VP Financial Services Used the software for: 2+ years ### "Rentroom Review" February 21, 2023 5.0 Pros It’s great and super easy to use for myself and my tenants. It does everything in a very organized manner especially with the online rent collection! I’m so happy not to use checks anymore Cons None, I think it’s great!! Before I would have to collect checks and it was a nightmare. Review Source AS Andrea S. assistant manager Real Estate Used the software for: 2+ years ### "Great Resource for Tenant Management" January 12, 2023 5.0 Our experience has been exceptional. It has significantly simplified running our business. Pros Rentroom has been an incredible asset to our student housing property management business. We appreciate the ease of accessing tenant information whenever it is needed, the opportunity for tenants to make payments through the app and the ability to easily communicate with tenants in a variety of ways. Customer service is quick to answer questions, teach about the software and listen to feedback. Thank you! Cons Occasionally changes or updates are implemented without any "heads-up" or explanation of how to do the task that was changed. Review Source CB Christopher B. President Real Estate Used the software for: Less than 6 months ### "Fanatical Support" May 17, 2023 4.0 I am running a property management company. Pros Over time I expect the software will improve. In fact I see small updates weekly. What I like most about my experience with Rent Room is the dedicated support team in particular \[sensitive content hidden\] which I work with weekly to get the most from the platform. Cons My only issue now is related to the timing of my distributions, my ability to see rent coming in after those distribution dates, and my ability to pay that out quickly at month end Switched from [Propertyware](https://www.capterra.com/p/25491/Propertyware/) Rent Room interface easier for my owners and tenants to understand and benefit from Review Source EO Emmett O. Owner Real Estate Used the software for: 6-12 months ### "Great Product " June 14, 2023 5.0 Incredible! Pros I have to give a shoutout to Rentroom’s customer support team because they really impressed me. They were super responsive, always there when I had questions or concerns. And let me tell you, they know their stuff! They provided me with quick and helpful solutions, making sure my experience with the software was seamless. It’s such a relief to have that level of support when you’re dealing with something as important as rental management. Kudos to Rentroom for their outstanding customer service! Cons Nothing comes to mind, the services they provide are perfect for my business. Review Source AS Austin S. Portfolio Manager Real Estate Used the software for: 1-2 years ### "Huge Help!" January 9, 2023 5.0 Best property management software around! Pros It allows us to track payments! The user friendly app helps tenant’s communicate with our maintenance team Cons Everything is spot on. Support team is great if I ever have issues Review Source AD Austin D. Portfolio Manager Real Estate Used the software for: 2+ years ### "Remove the Headaches of Property Management" January 18, 2023 5.0 Pros The communication center makes bulk texts and emails super easy along with the maintenance portal which gives our team and residents an effective way to track and communicate issues. Cons Linking bank accounts is sometimes and issue. Review Source HM Harrison M. Owner Real Estate Used the software for: 2+ years ### "Rentroom Online Property Management" January 26, 2023 5.0 Pros Rentroom has a variety of features that automate many of the tasks that would otherwise consume a lot of my time. The automated rent reminders, for example, have eliminated the need for me to manually send out reminders to tenants every month. Additionally, the ability to accept online payments has reduced the amount of time I spend collecting and recording rent payments. Cons There are no cons about this software. I love it. Review Source MW Matthew W. Accounting Manager Real Estate Used the software for: 6-12 months ### "A Great Program Improving Frequently" February 25, 2020 4.0 Rentroom enables my business to collect rent from tenants electronically in a simple, streamlined manner. Tenants seem to appreciate the app-based ease-of-use. The entire Rentroom team is very responsive to my requests and concerns, I've appreciated their helpfulness greatly. Pros It seems the team is constantly updating and improving the app. I've appreciated the new functions that have been added recently, most notably the Ledger tab. The tenant app experience is quite simple and the administrator/landlord browser functions are robust. The cash reconciliation process at the end of the month has been simplified by Rentroom (exporting data to excel is quite easy). The maintenance request function allows us to coordinate the repair effort efficiently. Overall, this program brings many of our Property Management functions under one program, which has been very helpful. Cons The reporting functions of Rentroom seem to be limited. Visually, there are elements that are unappealing like for example, dates are in a "YYYY-MM-DD" format. Tenants who are not using Rentroom still need to be maintained in Rentroom, which requires entering cash receipts received outside of Rentroom (i.e. check, wire, cash, etc). Review Source KL Katie L. Senior Consultant Human Resources Used the software for: 6-12 months ### "Rentroom is reliable & user-friendly property management software." March 27, 2023 5.0 Pros One of the standout features is the tenant app, which allows tenants to easily make payments, view their payment history, and submit maintenance requests. The payment process is straightforward and secure, making it easy for tenants to manage their rent payments without any hassle. Overall, Rentroom is a great choice for landlords looking for a reliable and user-friendly property management software. Cons I do not have any cons when it comes to Rentroom! I am very happy with it. Review Source LH Liana H. Nurse Hospital & Health Care Used the software for: 1-2 years ### "Rent room is the best!!! " March 30, 2023 5.0 Amazing Pros Easy to use, easy to make my payments and address any concerns, very responsive Cons I have no complaints about rent room, I think it’s great Review Source TB Tony B. Real Estate Professional Real Estate Used the software for: 6-12 months ### "Great Software!" January 18, 2023 5.0 Pros I have been using Rentroom for about six months now and I really like it. It's really easy to run reports. There is a long list of reports to pick from and I can export to csv or pdf with a few clicks.These reports are well-organized and easy to read, providing valuable insights into the performance of my rental properties. Overall, Rentroom has been really helpful. Cons Nothing comes to mind. The software does it all. Review Source TC Tanner C. Property Manager Real Estate Used the software for: 1-2 years ### "Rentroom Review" February 25, 2020 4.0 Pros I enjoy that it is a free software, with a good professional look and nice features that are still being added/updated. Any time I run into a problem I let the team know and they get it solved. Cons Since its a newer company, I feel like they are still figuring things out. Some of the features on the website have a lot of glitches and problems. And some of the features are more difficult to use than they should be. I wish you could edit more things because once you enter things its hard to change it. As the big picture its a great software but theres little things within the software that I get caught up on. I figure that they will get solved and become easier to use. Review Source TZ Travis Z. Owner Hospitality Used the software for: I used a free trial ### "Review" March 29, 2023 5.0 Very good Pros Interface was really nice to look at when I was using it Cons Cost was to high to pay while I was using it Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.