--- title: "SULTS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SULTS Software - reviews, pricing plans, popular comparisons to other Retail Management Systems products and more." source_url: "https://www.capterra.com/p/194689/SULTS/" page_type: "product" language: "en" --- # SULTS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SULTS ## What is SULTS? SULTS is an all-in-one operational management platform built for companies with multiple units, distributed teams, and standardization needs. With 25+ integrated modules, SULTS replaces disconnected tools with a single platform covering checklists and field audits, help desk, corporate university and training, internal communications, NPS surveys, B2B purchasing, marketing asset management, project management, expansion pipeline, analytics, and more. Trusted by 1,500+ companies managing 92,000 units and 600,000 users across franchises, retail chains, healthcare, education, agribusiness, and industrial operations. SULTS delivers real-time visibility across every unit, ensures process standardization at scale, and reduces operational costs by eliminating redundant systems. ## What is SULTS used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Franchise Management](https://www.capterra.com/franchise-management-software/)[Brand Management](https://www.capterra.com/brand-management-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $150 Other, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SULTS?[Manage this product listing](https://www.g2.com/products/sults/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SULTS 4.8 (10) VS. [4.3 (209)](https://www.capterra.com/p/79205/FranConnect-Franchise-Software/reviews/) Starting Price $150 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (10) Ease Of Use 4.2 (209) Value For Money 4.8 (10) Value For Money 4.2 (160) Customer Service 4.8 (10) Customer Service 4.5 (190) ## SULTS alternatives Highest Rated [5.0 (28)](https://www.capterra.com/p/179750/Brand-Wide/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (44)](https://www.capterra.com/p/196842/ClientTether/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about SULTS Overview ### Which roles and teams benefit most from SULTS? SULTS is most used by operations leaders, expansion teams, IT coordinators, data analysts, and quality managers who need visibility into implementation, franchise support, and service performance. Executives use it to monitor operational outcomes, while consultants and business owners rely on it to standardize processes, track metrics, and improve decision-making. Answer based on 10 reviews Overview ### What company size and industries is SULTS built for? SULTS serves small businesses first, with 60% of reviewers, and is used most in Food & Beverages and Retail at 30% each. It is built for franchises, retail chains, healthcare networks, education groups, agribusiness, industrial operations, and other multi-unit or distributed teams, with CRM as the main use case. Answer based on 10 reviews Features and Usability ### What are the key features of SULTS? SULTS offers CRM and sales pipeline management, plus lead capture, lead management, and contact management for tracking customer data. It also includes project management, task management, workflow management, and activity dashboards, along with billing and invoicing, inventory management, reporting and analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does SULTS integrate with? SULTS integrates with Zapier, giving teams access to connections with many third-party apps through automation workflows. Getting Started and Support ### What training and onboarding options does SULTS offer? SULTS provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference, and videos provide visual self-paced materials. Getting Started and Support ### What customer support options does SULTS offer? SULTS provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback on support quality is available, so user experience details such as response times, helpfulness, or common frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 14,838 Retail Management Systems reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) SULTS includes **Customer Database** and **Real-Time Data**, giving teams a central place to store customer records and access up-to-date information for faster responses and better decision-making. However, it does not offer **Data Security**. Instead, it provides other important CRM features that reviewers also value, including **Contact Database** (**47%**), **Search/Filter** (**45%**), and **Contact Management** (**44%**). These features help businesses organize contact details, find records quickly, and manage ongoing customer interactions more efficiently. Contact Management 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Reporting/Analytics 4.3 (6) 66.67% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Task Management 4.3 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Lead Management 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Sales Pipeline Management 4.2 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Calendar Management 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar SULTS 58 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Brand Guidelines: Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Digital Asset Management: Manage digital assets - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Forecasting: Form predictions based on past and present data/trends - Franchise Intranet: A central repository to manage branding content across franchisees. - Franchise Operations Management: Track and manage the day-to-day operations of all franchise locations. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Online Store: Website through which businesses can sell goods or services over the internet - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Management: Built-in website builder or integration with third-party site - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (10) 4.7 Based on 10 reviews ## Pricing Value for money 4.8 (10) Free Trial Free Version Basic $150.00 Other,Per Month Value for money 4.8 (10) 4.8 Based on 10 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (10) 4.8 Based on 10 reviews ## User reviews Overall rating 4.8 Based on 10 reviews Filter by rating 5(9) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent MM Matheus M. Coordenador de TI Retail ### "sults simplificou nosso modo de trabalhar, tudo em um único lugar!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2023 No geral, o sults veio para facilitar nossa vida, conseguimos unificar e reduzir custos de outras ferramentas que atualmente temos dentro da SULTS. Sem contar o atendimento diferenciado de todos em que tive contato, sempre muito bem atendido e com resoluções pontuais. Agradeço demais ao \[conteúdo sensível escondido\] Obrigado a todos vocês!! Pros Tudo em um único lugar!! antes infelizmente era uma bagunça para o franqueado entender o nosos meio de comunicação como rede, hoje isso funciona muito bem graças a Sults! Cons Faltou a opção de copiar e colar na abertura de chamados (com o CTRL+C CTRL+V), outras ferramentas tem como nativo. Além disso, precisamos liberar urgente o modo conversa (que estamos usando em adm) mas os franqueados não sabem que existem. Switched from [Moki](https://www.capterra.com/p/204465/Moki-Checklist/) [Movidesk](https://www.capterra.com/p/192413/Movidesk/) Além de algumas ferramentas de leeds, criações de comunicados, Micropower e entre outros, a empresa como um todo visando em reduzir custos, tivemos uma indicação de outra empresa que já utilizou a ferramenta e com ajuda do time de operações conseguimos implementar, como sou da parte do TI acabei participando da integração, curtimos demais como a ferramenta funciona além de ajudar a rede no geral. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CM Cibele M. Supervisora de Atendimento ao Franqueado Retail ### "O melhor software de Gestão para Franquias!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2023 É possível tratar praticamente 100% dos processos na ferramenta. É completa e atende todas as demandas atuais da nossa rede. É uma ferramenta incrível! Pros Ferramenta intuitiva e completa. Configuração fácil, canal de ajuda extraordinário. Time de suporte sensacional . Atendeu toda a demanda. Cons Sinto falta somente de alguns filtros que facilitariam alguns processos no dia-a-dia, mas não alteram a funcionalidade, somente deixaria mais prático (sempre reportados como sugestão de melhoria). A gestão de unidades inativas seria de grande valia, para controle e indicadores de encerramentos. A criação de um módulo de FAQ também seria fantástico, para cada rede criar de forma particular. Uma visualização em estilo organograma dos colaboradores internos também seria interessante, ou filtro por área mostrando todos vinculados. Switched from [Movidesk](https://www.capterra.com/p/192413/Movidesk/) Centralização. Reasons for choosing SULTS Funcionalidade. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RJ Roberto J. Diretor de Operações Facilities Services ### "Sults & 300G" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2023 Sou usuario a mais de 3 anos e levei o Sults pra dentro do grupo 300. Sou fã do sistema e principalmente pelo atendimento e a parceria que estamos construindo. Pros Empresa ouve o cliente e aceita as sugestões, time sempre pronto para dar suporte. Cons Sinto falta de um Gerenciador de contratos e uma visão geral das marcas que fazemos a gestão. Reasons for choosing SULTS Preço e qualidade Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AC Andreia C. Coordenadora de Qualidade Restaurants ### "Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2023 Conseguimos centralizar nossas interações com a rede através de chamados, conseguimos informar diretrizes, novidades e orientações através de comunicados, temos todo o processo de captação de lead e acompanhamento até o processo de implantação de uma nova unidade. Disponibilizamos as trilhas, cursos e capacitações na universidade corporativa e também conseguimos centralizar as compras de alguns itens pelo módulo de compras.A experiência no geral é bastante satisfatória. Sem falar do suporte, que é muito ágil e atencioso! Pros Os módulos são de fácil utilização e implantação.Os recursos que se destacam são: chamados, comunicados, universidade corporativa e compras.A ferramenta têm nos ajudado muito para gestão da rede de franquias e está em constante atualização para atender cada vez mais e melhor os usuários.A possibilidade de ter todo o processo de entrada de lead até a inauguração da unidade também é outro destaque a trazer aqui. Cons Existem alguns relatórios que precisariam de mais abertura de dados, mas a Sults analisa cada sugestão de melhoria com muita seriedade e nos dá retorno sobre o que é demandado. Reasons for choosing SULTS Por todas as funcionalidades que a Sults oferece, preço cobrado por CNPJ e facilidade de utilização da plataforma. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GS Gabriel S. Analista de Dados Pleno Machinery ### "Ferramenta dinâmica e simples de utilizar, com muitos recursos disponíveis e atendimento excelente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 4, 2023 Pros Atendimento ao cliente excelenteVariedade de recursos disponíveisFacilidade de usoIntegração interna Cons Para puxar alguns relatórios do sistema, tenho dificuldade para puxar informações gerais das categorias Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AS Andreia S. Head de Expansão Food & Beverages ### "Processos " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2023 Pros Processos faceis e dinamicos deser executado Cons Não se Aplica no momento, o time ainda esta se adaptando Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BF Bia F. Gerente nacional de expansão e implantação Retail ### "O melhor programa pra sua Franquia " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2023 Encontrar a Sults foi um grande achado. Pros Tudo !!! A Sults cada dia me impressiona mais e mais !!! Melhor atendimento Cons Nada , gosto de TD. Melhor programa .... Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Pq a Sults além de ter um produto melhor tem o melhor atendimento também Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Valerio K. Consultor Food & Beverages ### "A gestão definitiva da sua rede de franquias" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 3, 2023 Conheço o SULTS desde o seu início e tive a honra de ser um dos primeiros clientes. O atendimento sempre foi espetacular e, como cliente, sinto-me amigo do sócio da empresa. Pros Gestão de Leads, Controle de Projetos (incomparável), Comunicação entre a franquia e os franqueados, Help Desk muito bem organizado Cons Poderia ter correio eletrônico interno, Integração com sistema financeiro, apresentando um dash board da sistuação da unidade ou da franqueadora, Sistema de Controle de Contratos (fornecedores, com os shoppings e outros locadores, Controle de Contratos de Franquia, integração com um sistema de treinamento à distância (embora seja o bom o atual), aplicação de IA nos Check Lists Reasons for choosing SULTS Melhor atendimento e mais funcionalidades Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ES Emmerson S. CEO Food & Beverages ### "Sistema Completo e Atendimento Excelente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 3, 2023 Pros A simplicidade na plataforma para facilitar a comunicação com a rede de franqueados, do ínicio do processos nas vendas, gestão completa de novos projetos e toda comunicação e capacitação da rede de colaboradores e franqueados do grupo. Cons Estão sempre evoluindo, sem pontos negativos até o momento! Reasons for choosing SULTS Qualidade do sistema e a confiança no atendimento prestado por toda a equipe. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Socia Legal Services ### "Muitos e-mails!" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 26, 2023 Pros A interface é de fácil entendimento e a localização de qual tarefa é sua. Cons A quantidade de e-mails enviados a cada novo andamento é completamente desnecessária, o ideal seria receber somente quando for direcionado a voce. Switched from [Pipefy](https://www.capterra.com/p/144848/Pipefy/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 3, 2023 Olá, tudo bem? Os envios de e-mails podem ser configurados, nos envie seu contato que iremos te mostrar como realizar essa configuração. Muito obrigado pelo feedback. Grande Abraço. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.