# ServiceNow Field Service Management Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ServiceNow Field Service Management Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more. Source: https://www.capterra.com/p/194772/ServiceNow-Field-Service-Management --- # ServiceNow Field Service Management Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ServiceNow Field Service Management ## What is ServiceNow Field Service Management? ServiceNow® Field Service Management provides proactive service to optimize your costs while delivering seamless experiences. Moving from reactive to proactive service can improve the customer experience, reduce resolution time, drive operational excellence, reduce the cost of service delivery, and pave the way for new service offerings. Increase scheduling and dispatching efficiency, improve workforce management, and empower field service teams; all on a single platform with ServiceNow. ## What is ServiceNow Field Service Management used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[CMMS](https://www.capterra.com/cmms-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $100 Flat Rate, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceNow Field Service Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.servicenow.com/&name=ServiceNow Field Service Management) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceNow Field Service Management 4.2 (6) VS. [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting Price $100 Flat Rate, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (6) Ease Of Use 4.4 (177) Value For Money 4.3 (3) Value For Money 4.3 (159) Customer Service 3.7 (3) Customer Service 4.5 (174) ## ServiceNow Field Service Management alternatives [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $245.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.6 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (2,739)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/) Starting price $60.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Database 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Dispatch Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Electronic Signature 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Digitally sign online documents File Storage 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store and access documents, forms, and photos in one centralized place GPS 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Online Time Clock 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track/log the amount of time employees worked per job using a timer ServiceNow Field Service Management 28 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track, store, and access client contracts or licenses Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customize contracts and forms to collect specific information Manage sending personnel and resources to a site as needed Digitally sign online documents Store and access documents, forms, and photos in one centralized place System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Track and manage inventory levels to maintain proper supply Access software remotely via mobile devices Manage and support multiple locations Track/log the amount of time employees worked per job using a timer Based on availability, instantly confirm or deny a request when a new booking is made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Creating, assign, and track jobs and/or tasks for work orders A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.3 (6) 4.3 Based on 6 reviews ## Pricing Value for money 4.3 (3) Basic $100.00 Flat Rate,Per Year Value for money 4.3 (3) 4.3 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (3) 3.7 Based on 3 reviews ## User reviews Overall rating 4.2 Based on 6 reviews Filter by rating 5(1) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BC Brian C. Principal consultant Financial Services ### "Great software product for my organization " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 10, 2021 Pros Overall easy to use. Integrates well with overall hr software ert Cons Hard to find the attachment button. Sometimes I feel I need to submit a ticket and then reply with the attachment Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kurt M. Data Visualization Health, Wellness and Fitness ### "It takes a while to understand it" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 December 12, 2019 It is a love hate relationship. It can be daunting but it does work. Pros ServiceNow serves as a problem/issue tracking system for our IT department. It has been configured to address most issues. It is customized to aid with the user experience and makes it easy for them to report problems. As someone who also is tagged to address problems, I can easily find who, what, and when. Our team has a group the uses Tableau to supplement the reporting aspects. I like it because it helps me show my value each week. Cons It does become daunting for the user to navigate the systems only to find that their exact problem is not listed. Many of our user communities avoid using it as much as possible. It can be so customized that it is hard to maintain. There are times I struggle with the product due to its lack of intuitiveness. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Tech Support Computer & Network Security ### "Focused in customer experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 14, 2019 With the feature that you can involve your peers in the same ticket is great, together work in the same ticket to resolve the issue ASAP, good software to provide a very good customer experience. Pros ServiceNow helped us to resolve several outages in my daily work, you go from a medium priority ticket to a high priority ticket in seconds, at the same time keep contact with your coworkers who are also involved and can work in the same ticket together Cons Recommended, I did not found any issues with this software in the time I used it. I just changed of department I don't use it any more Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User HR Specialist Hospital & Health Care ### "ServiceNow in HR" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 28, 2019 Overall I enjoy using ServiceNow and think that it has far more capabilities than my company has began to touch. Pros We use ServiceNow as a non call center service center model for Human Resources. We serve over 20 hospitals and it is a great tool for communicating with employees regarding their HR needs. I like that I can search for open or closed tickets fairly easily. The work notes in our set up area also great for others to follow your progress without the employee seeing all of the details. Cons There can be a barrier with your client or in my case employee if they have trouble following instructions for setting up their ServiceNow format. I also found it extremely hard to set up my personal dashboard. However, once it was set up it was very useful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Drew S. FHMG Desktop Support Hospital & Health Care ### "not always easy to get the task done" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 January 1, 2019 my work uses it and i have no choice and got very little training on it Pros not much needs to give training and make doing things easier. most of the team had to learn by playing with it Cons so many things to do to close tickets out or create one get lost trying to find what you need unless you have a shortcut or set as a favorite Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Richard S. Blackboard Support and Services Manager E-Learning ### "Best in Class" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 6, 2018 Pros Service Now is a powerful system that allows multiple users in a very comprehensive help-desk ticketing environment. Easy searches of archives help to identify service needs and trends. Intuitive data-entry. Cons My least favorite part is the reporting structure. It is not intuitive at all and less experienced users have difficulty capturing needed data. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)