--- title: "Ochatbot Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ochatbot Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more." source_url: "https://www.capterra.com/p/194923/Ochatbot/" page_type: "product" language: "en" --- # Ochatbot Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ochatbot ## What is Ochatbot? Ochatbot is an AI chatbot for ecommerce, support, and lead generation. The proprietary AI combines scripted intent-based AI and generative AI allowing a hallucination free experience. Ochatbots ecommerce features include product recommendations, upsell-cross-sell, order tracking, abandoned cart, and more. It is not uncommon for 1 out of 4 shoppers that engage with Ochatbot to make a purchase. The conversational AI engages prospects and shoppers at the right time during the sales or support journey. There are Free versions and Pro versions. No programming is required. Easy to install on Shopify, Bigcommerce, WordPress, Woocommerce, and more. ## What is Ochatbot used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[eCommerce](https://www.capterra.com/ecommerce-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $47 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ochatbot?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ometrics.com&name=Ochatbot) ## Ochatbot Overview Updated August 2026 AI summary Ochatbot is a cloud-based conversational AI platform designed for businesses of all sizes seeking to automate customer communication, sales, and support across multiple channels. It features AI-driven chatbots, live chat, lead capture, and analytics, with additional capabilities like generative AI, intent recognition, and code-free development. Ochatbot integrates with major ecommerce and automation platforms to support a range of customer experience tasks. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ochatbot 4.8 (8) VS. [4.7 (266)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price $47 Flat Rate, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (8) Ease Of Use 4.6 (266) Value For Money 4.9 (7) Value For Money 4.6 (230) Customer Service 4.8 (8) Customer Service 4.7 (216) ## Ochatbot alternatives Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (225)](https://www.capterra.com/p/227088/Salesforce-Starter/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (2,062)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Ochatbot Overview ### What company size and specific industries is Ochatbot built for? Ochatbot is designed for ecommerce businesses and support teams of all sizes that need scripted, intent-based AI chat and generative AI for customer conversations. It suits online retailers and service organizations that want a chatbot for sales and support, and a free version is available. Features and Usability ### What are the key features of Ochatbot? Ochatbot offers chatbot messaging, live chat, and automated responses for customer communication, plus AI Copilot, intent recognition, and natural language processing for conversation handling. It also includes lead capture, abandoned cart saver, CRM, workflow automation, analytics dashboards, and third-party integrations for sales, support, and eCommerce tasks. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Ochatbot starts at Free for experimentation and personal use, with a free trial available. Paid plans begin at $47 per month for Starter, then Basic at $97, Plus at $247, and Pro at $497. Starter includes up to 3,000 monthly visitors, with over plan fees on paid tiers. Integrations ### Which third-party tools and platforms does Ochatbot integrate with? Ochatbot connects natively to BigCommerce, Magento Marketplace, Shopify, Shopify Plus, WooCommerce, WordPress, and Zapier. These integrations cover ecommerce, content management, and automation platforms, giving Ochatbot support for seven third-party tools and platforms from its official catalog. Getting Started and Support ### What training and onboarding options does Ochatbot offer? Ochatbot provides live online training, documentation, and videos to support team setup. Live online sessions offer guided instruction, documentation serves as written reference material, and videos provide self-paced demonstrations of features and setup steps. Getting Started and Support ### What customer support options does Ochatbot offer? Ochatbot provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback on support is available here, so the support experience cannot be characterized further from user comments. The listed channels suggest multiple ways for users to seek help and product information. ## Features AI summary Based on 1,134 Conversational AI Platform reviews Capterra data shows that buyers of conversational AI platforms rank the following features as their top priorities: - **Chatbot** (**56%** of reviewers rated this feature as critical) - **API** (**49%**) - **Lead Capture** (**63%**) Ochatbot supports all three features that reviewers rate most highly: **Chatbot**, **API**, and **Lead Capture**. Together, these capabilities help businesses automate conversations, connect the platform with other systems, and collect prospect information more effectively, allowing teams to respond faster, manage integrations with less manual work, and turn more website interactions into qualified leads. Chatbot 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Code-free Development 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Live Chat 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Multi-Language 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple languages Natural Language Processing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Abandoned Cart Saver Built-in tool that sends an email invitation to customers who have added an item to their cart but left before completing checkout Ochatbot 115 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Abandoned Cart Saver: Built-in tool that sends an email invitation to customers who have added an item to their cart but left before completing checkout - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Canned Responses: Shortcuts for inputting frequently used messages - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customer Touchpoints: Identify specific interactions between customers and brands - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - For Developers: For the intention to be used by developers - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - For Small Businesses: Designed for small businesses - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Health Score: Calculate a company, client account or person's health via a scoring system - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Engagement: Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - Negative Feedback Management: Identify, track, and respond to negative feedback - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Product Catalog: Present a catalog of inventory that customers can view - Product Configurator: Customize the specifications of a finished product to meet the particular needs of a customer - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Query Suggestions: See options for potential search queries within the system - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Shipping Management: Manage and track orders being shipped to customers - Shopping Cart: Checkout of online store - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.9 (8) 4.9 Based on 8 reviews ## Pricing Value for money 4.9 (7) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/194923/Ochatbot/pricing/) Free $0.00 It includes: - Up to 1,000 monthly visitors - 100 products and SKUs - 5 FAQ prompts - Generative AI - Scripted NLP AI - Intelligent Website Interface - Ochatbot - Abandoned Cart - Order Status - 1 form - Unlimited intents - 1 page target question for checkout - 1 question intent levels - Manual product and content sync - 1 form and ticket alert email address - 6 months data storage Starter $47.00 Flat Rate,Per Month It includes: - Up to 3,000 monthly visitors - Over plan fee $9 per 1k visitors - 3,000 products and SKUs - 10 FAQ prompts - 3 document prompts - 1 year data storage Basic $97.00 Flat Rate,Per Month It includes: - Up to 10,000 monthly visitors - Over plan fee $6 per 1k visitors - 5,000 products and SKUs - Unlimited FAQ prompts - Unlimited document prompts - Unlimited question intent levels - Unlimited custom forms - 3 page targeted questions - Product Finder - Monthly auto product syncing - Upsell and cross-sell (manual) - Free shipping alert - 8 form and ticket alert email addresses - 2 years data storage Plus $247.00 Flat Rate,Per Month It includes: - Up to 50,000 monthly visitors - Over plan fee $6 per 1k visitors - 10,000 products and SKUs - Upsell and cross-sell (automatic) - Custom URL syncing - Out-of-stock messaging - Weekly automatic product and content sync - Unlimited data storage Pro $497.00 Flat Rate,Per Month It includes: - Up to 100,000 monthly visitors - Over plan fee $2 per 1k visitors - Unlimited products and SKUs - Multiple domains - Multiple LLM models - Advanced LLM prompting - Auto e-commerce updates - White labeling - Unlimited data retention - Daily automated product and content sync Value for money 4.9 (7) 4.9 Based on 7 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (8) 4.8 Based on 8 reviews ## User reviews Overall rating 4.8 Based on 8 reviews Filter by rating 5(7) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Software Engineer Computer Software ### "Ochatbot review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 26, 2022 Positive experience, Ochatbot integrated into an ecommerce application. Pros Ochatbot's artificial intelligence gives the impression of talking to a real person, accurate and responsive communication. Cons The webpage design could be better and the price maybe is too high compared to other competitors. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LO Libby O. Principal Marketing and Advertising ### "The Future of Search" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 2, 2020 Pros Trends are showing lower time on-site across the web. Customers want to access their info instantly with minimal search. Ochatbot helps us and our clients connect with customers on their terms. It's fully customizable to our business. Cons At this time they do not have live chat but I read Ometrics is launching it in March 2020. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Jim K. President Marketing and Advertising ### "Great way to maximize revenue" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2020 I recommend this specific chatbot for any client looking to maximize their revenue, and have started using it on one of our sister companies: An eCommerce store selling sporting goods. Ochatbot has helped me understand how easily customers can get confused, and how to make even the site navigation more effective. Pros No coding means a quick implementation for clients. Helps lost users, more friendly than site search, increases revenue by increasing conversion, decreases bounce rate, is mobile friendly, company implements suggestions quickly. Separate from Facebook Messenger. Cons I have a client that wanted live chat features. That isn't a con now though, as they added that feature request quickly for us. Reasons for choosing Ochatbot The support from a smaller passionate vendor like oChatbot is much better than larger firms can provide: Feature requests are implemented quickly, and me support interactions have always been with experts in analytics, conversion and chat. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JG Justin G. Search Analyst Marketing and Advertising ### "Easy To Set Up AI Chatbot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2020 Very easy to implement. We had a stagnation of incoming leads with our previous bot. This helped us retain our users at a much higher rate. Pros Fast Setup For E-Commerce Increased Conversions/Leads Pro-Plan - Great Price & They Handle All The Work More Options Than Other Bots Cons Needs More Customization & Style Options Switched from [ChatBot](https://www.capterra.com/p/166420/ChatBot/) Price Ease Of Use Increase in KPI Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JB Jeff B. President Retail ### "Very helpful product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2020 Pros The product is easy to use and works well with our site. Cons I wish we had this product in use much sooner. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MC Matt C. Ecommerce Manager Retail ### "Charlottes Web" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2020 Pros Ease of use and implementing new content Cons I think if anything we could improve the UX of the bot but that's most likely on my team for styling Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JB james B. President Wholesale ### "Chatbot Drives Revenues" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2020 Pros it serves as a great resource for customers for answering questions and acting as a quick search vehicle. And, it is leading to higher revenues on our site. Cons nothing. we have not had any issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Susan H. Owner Hospitality ### "Ochatbot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2020 Pros It answered most commonly asked questions by potential clients leading to conversions and allowing me time to focus on more important tasks. Cons I find it to meet most all of my needs and objectives. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/194923/Ochatbot/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.