# Auris Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Auris the right Payroll solution for you? Explore 101 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/195073/Heartland-Payroll-HR/reviews --- Auris 4.3 (101) [View alternatives](https://www.capterra.com/p/195073/Heartland-Payroll-HR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 17th, 2026 # Reviews of Auris Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews VM Violet M Regional Sales ManagerFood & Beverages, 201 - 500 employeesUsed the software for: 1-2 years. “Additionally, Heartland Payroll includes a self-service portal where employees can easily access their pay stubs and W-2 forms, hence saving a lot of time for HR departments.“ April 18, 2025 KG Katherine G ownerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “They withhold when they shouldn't, credits with the state sit in the state for months if not years with many emails back and forth, random credits get returned without explanation for unemployment, and after hounding me to do my ERTC, they neglected to file appropriate forms and did not respond to me for months, until my claim fully expired.“ April 7, 2025 RI Rafael I Administrator AssitantFood Production, 51 - 200 employeesUsed the software for: 1-2 years. “It worked well with integration with our HRIS application and able to connect with auto-deposit payroll payment system to help automating most of the payment process.“ August 19, 2024 DS Dylan S Product ManagerConsumer Electronics, 2 - 10 employeesUsed the software for: 1-2 years. “Its hard to calculate total hours when breaks are included as it splits them seperately.“ January 24, 2025 FA Felix A CEOMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “I like the Comprehensivenes of heartland payroll service it has everything needed included for payroll management the l customer support is topnotch accessibility via web browser from anywhere n is an added feature that I enoy about heartland payroll“ January 16, 2025 SS Sara S Service CoordinatorHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “The logging in and out every time did become a but difficult when trying to do things in a little bit of a hurried fashion.“ July 25, 2024 WA Walach A SalesInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Working productivity is boosted after we change to modern timesheets to track billable hours, clock-in and build accurate report for shift scheduling.“ April 16, 2025 AB Ann B OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “That really soured my experience with Heartland and after my contract ended I went forward with another payroll company“ August 25, 2025 ## Showing most helpful reviews Showing 1-25 of 101 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Connor F. People and Culture Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "A momentous software but can do better" July 13, 2024 4.0 I hope the challenges would be sorted out soon for a remarkable experience. It is a great tool. Pros It is smarter and easier to use. Has an advanced technology which simplifies work for the best. Most of the work can be done on the mobile app remotely. Cons Full of benefits. However, during peak hours, it is hard to process data due to loading issues. This becomes worse when you are using the mobile app. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) With the increased cyber threats, I had to shift to Heartland Payroll+ since they offer the most secure services. It is flawless. Review Source Response from Auris Payroll Solutions July 22, 2024 Hi Connor, thank you so much for taking the time to leave this review! It’s great to hear Heartland Payroll+ has been both secure and easy to use for your business. We appreciate the extra feedback and look forward to our continued partnership! NG Neil G. President Hospital & Health Care Used the software for: 2+ years ### "Heartland Payroll" January 22, 2025 5.0 Heartland treats us like a business partner and not like just another client. Pros Heartland staff is very responsive and has helped us integrate with other vendors. Our sales rep, Michael, is very helpful. Any glitches are addressed and we have very few problems. Cons I really don't have anything to add in the Cons section as Heartland's team has treated me well. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Auris Recommendation from trusted partner; sales agent support. I ended up in a crisis situation as previous vendor folded. Heartland delivered and delivered on a very, very short timeline. Review Source Response from Auris Payroll Solutions January 23, 2025 Hi Neil, thank you for leaving us a 5-star review! It makes us happy knowing that our team members have been responsive and helpful. We are very excited for our continued partnership! dS david S. Owner Operator Financial Services Used the software for: 2+ years ### "Started well... " March 17, 2025 2.0 Started good and ended do to heartlands non responsiveness to support or other requests. Pros we used it for years and at the beginning , Heartland provided great service for an affordable cost. Cons time and labor was a separate company and cost. support became poor to non existent over time Review Source Response from Auris Payroll Solutions March 20, 2025 Hi David, we're genuinely sorry to hear about your recent experience with Heartland. Please email your contact details to social@heartland.us so we can get in touch with you directly to make things right. Thanks for your patience and bringing your concerns to our attention. DS Dylan S. Product Manager Consumer Electronics Used the software for: 1-2 years ### "Pretty decent" January 24, 2025 4.0 Pros Its simplistic and easy to navigate. There isn't added clutter to the front end for users allowing them to access their forms and information quickly easily. Cons Time tracking tools could be laid out better. Its hard to calculate total hours when breaks are included as it splits them seperately. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) More affordable than the competitors offerings Review Source Response from Auris Payroll Solutions January 27, 2025 Hi Dylan, thank you for leaving us a positive review! It's great to hear that Heartland Payroll+ has been an easy switch for you to make. Thank you for your additional feedback and we look forward to our continued partnership! FM Floyd M. Executive Associate Accounting Used the software for: 6-12 months ### "Encrypted system " March 12, 2025 5.0 It is a user-friendly interface with a good data encryption system Pros Its data encryption software is the best where no one can access the account. Cons Its good but its little slow but no others challenges am finding Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) It is good just lacks some features and its design i wasn't in love with it Review Source Response from Auris Payroll Solutions March 13, 2025 Hi Floyd, thank you for leaving us a 5-star review! We're glad making the switch to Heartland Payroll+ has been a user-friendly experience. Thank you for your additional feedback and we look forward to our continued partnership! SW Susan W. Controller Construction Used the software for: Less than 6 months ### "Great Customer Support!" March 11, 2025 5.0 The Staff is very friendly and were very helpful in helping me transition to Heartland Payroll. Pros I like that when I need anything, like a question answered or how to get around the payroll program, I can always reach somebody immediately. Customer service is great! Cons I really don't have any problems with this program. It was very user friendly. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex Flex was becoming unreliable. Our payrolls were not delivered on time Review Source Response from Auris Payroll Solutions March 12, 2025 Hi Susan, thank you for leaving us a 5-star review! We're glad to hear that our Customer Support team is there for you when you need them, especially when switching over to Heartland Payroll+. We're very excited for our continued partnership! JL Joseph L. Library Director Libraries Used the software for: 1-2 years ### "Expert Payroll Management & Assistance" November 26, 2024 5.0 Pros A wonderfully helpful and thoughtful team of associates. No problem is too small for them, and their responses are quick, thorough, and above all patient. We've worked with Heartland for just over one year and I couldn't be happier. Problems -- mostly on my end -- are resolved to my complete satisfaction. Cons Reports are not intuitive but can be found with a little digging. Our rep is always ready to jump in and help us however. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Lack of timely responses from associates, an uneasy feeling that the reps did not fully understand how important it is that clients be acknowledged in real time. Review Source Response from Auris Payroll Solutions December 5, 2024 Hi Joseph, thank you for leaving us this positive review! We're so relieved that the switch to Heartland Payroll+ has paid off thanks in part to our team members. Thank you for your additional feedback and we look forward to our continued partnership! VR Verified Reviewer Business Office Manager Financial Services Used the software for: 1-2 years ### "Heartland is Great for Payroll! " July 30, 2025 5.0 Great. I enjoy the representatives and their thoroughness in verifying my credentials, helping with learning the system and recording time. Pros I enjoy the ease in which to complete payroll, notifications of payroll due dates and the team is very friendly and eager to assist. Cons Heartland is effective, however, my company subscribes for self-servicing, so some features we do not take advantage of because our business model. Review Source Response from Auris Payroll Solutions July 31, 2025 Hi there, thank you for taking the time to leave us this positive review! We're so glad to hear that our payroll solutions have been convenient and easy to use for your business. Thanks for shouting out our support team members as well. We look forward to our continued partnership! JA JILL A. HUMAN CENTERED LEADERSHIP COACH Management Consulting Used the software for: 1-2 years ### " A Comprehensive Solution for Growing Businesses with Scalable Payroll and HR Needs" March 16, 2025 5.0 The platform is intuitive and designed with non-technical users in mind, so business owners and HR managers can easily navigate it without needing advanced software knowledge. Pros One of the standout features is the automated tax filing, which ensures businesses never miss a filing deadline. The system handles both federal and state tax filings, including quarterly and annual tax reports, making compliance much simpler. Cons While Heartland Payroll+ offers a degree of customization, certain features, like the user interface or specific HR workflows, might not be as flexible as some businesses would prefer. Review Source Response from Auris Payroll Solutions March 18, 2025 Hi Jill, thank you for leaving us a positive review! We're glad to hear that you find the tax management features useful. Thank you for your additional feedback and we look forward to our continued partnership! WA Walach A. Sales Information Technology and Services Used the software for: 1-2 years ### "A complete payroll package for HR " April 16, 2025 4.0 Pleasant experience with the automatic payroll system. I do not have to spend countless hours to calculate wages manually anymore. Pros It is more than just a payroll software, it also cover our business need for human resource software, time & attendance, and payroll processing. Working productivity is boosted after we change to modern timesheets to track billable hours, clock-in and build accurate report for shift scheduling. Tracking employees hours help to ensure worker is paid fairly by their working hours and reduce calculation mistake when calculating their monthly wages. It also help HR to process time off request by simple click either to accept or not accept the request. All this features is on one platform. Cons Missing training course for HR to learn about the system. It would be more effective if we can sent our HR personnel for face to face training to learn all about the software and its limitation for a better understanding. Review Source Response from Auris Payroll Solutions April 17, 2025 Hi Walach, thank you so much for taking the time to leave this review! We're so glad to hear you’ve had a great experience with Heartland and we’re very excited for our continued partnership! TW Tim W. Owner Construction Used the software for: 1-2 years ### "Heartland Review" January 14, 2025 5.0 Very good. The staff is very professional and easy to work with. Pros The Representative (Anthony L) is a pro. Customer service is very helpful. The website interface is efficient. Cons The website could be more user friendly. But it works. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Auris Heartland had a very personal feel. We did not feel like just another customer on the corporate list. Review Source Response from Auris Payroll Solutions January 15, 2025 Hi Tim, thank you for leaving us a positive review! It's great to hear that our team has been helpful and easy to work with. Thank you for your additional feedback and we look forward to our continued partnership! AA Abhishek A. Financial Consultant Financial Services Used the software for: 6-12 months ### "Payroll Automation Made Easy" September 10, 2024 4.0 We have been using Heartland Payroll+ for automation of payments to the employees without worrying for the time. It is being used as tracking real time data of the employee and with the help of other Heartland tool, we can keep track of employees attendance and reimburse payments as per deductions and add ons. Pros The Heartland Payroll+ has a good user interface when one has to add employees on the dashboard and automate payroll to their respective accounts. We can keep the details of each individual in a seperate vault for future reference. Cons The time for payment processing is not up to the mark. Other payroll services I have used in past had better service in terms of processing time. Switched from [Zoho Payroll](https://www.capterra.com/p/186299/Zoho-Payroll/) We liked the automation of payments more in Heartland and also there was this pricing factor Review Source Response from Auris Payroll Solutions September 16, 2024 Hi Abhishek, thank you for leaving us another positive review! It's great to hear that real-time data has been helpful to your business as well as automation. Thank you for your honest feedback, we will share it with our team. We look forward to our continued partnership! KS Kyle S. Human Resources Administrator Retail Used the software for: 6-12 months ### "Great product for the price" September 27, 2023 4.0 Heartland was a nice group to work with when we were looking for a cheaper alternative for a HRIS company, we were referred by our insurance brokerage team and nothing but good things to say regarding the people who worked with Heartland. Pros What I liked most about Heartland Payroll was their push to work on the mobile app and making sure the employee has access to many of the features that Heartland payroll had to offer. Cons There are two different websites you needed access to in order to tackle the daily operations for Heartland while I was using it: One for Payroll and HR, and one for Onboarding and Time & Attendance. WHile that was becoming together on the mobile app towards the latter portion of our time with Heartland, there was no strides to do that for the websites. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) The cost for Paycor was too high for us at the time since we were a smaller company, but didn't have the budget to sustain the paycor costs. Review Source SB Stevan B. IT Executive Consumer Services Used the software for: 6-12 months ### "Amazing payroll operation" April 29, 2025 4.0 Pros Easy access to view my payroll history and information. Can work from smartphone, which is very helpful. Accurate wages calculation and no delay in payment/deposit to my bank account. Overall, I seen a better payroll service/operation after we change to Heartland Payroll. Cons Met the expectation that we need after the payroll operation is handled by professional. For me, I have no complaint or dislike with this software. Review Source Response from Auris Payroll Solutions May 5, 2025 Hi Stevan, thank you for leaving us a positive review! It's great to hear switching to Heartland Payroll+ has improved operations for you and your business. We're very excited for our continued partnership! OO Ochuko O. CEO Information Technology and Services Used the software for: 1-2 years ### "Heartland Payroll+ makes Payroll management easier " February 19, 2025 4.0 Pros Heartland Payroll is a tool that since adopted help us manage payroll processing with proper efficiency and accuracy, its a reliable tool and user-friendly payroll solution, it entails various unique features which benefits the organization policy, its time tracking integration and customizable reports make it a well rounded best tool that suit us, its automates salary calculations, direct deposits and deductions which helps saves time and minimize errors. Cons I have nothing against this software using it, it does what we want with proper efficiency, no cons. Review Source Response from Auris Payroll Solutions February 25, 2025 Hi Ochuko, thank you for leaving us a positive review! We're happy to hear that Heartland Payroll+ has saved your business time and reduced errors. We're very excited for our continued partnership! AJ Adam J. Owner Food & Beverages Used the software for: 1-2 years ### "New Business owner" March 14, 2025 5.0 I have found Heartland very helpful form setting up new employees to actually being able to speak to a representative. Pros Always helpful, as a new business owner I have made a few mistakes, and every time I all the help and fix it. Cons none that I have experienced. I am very satisfied with the whole experience. Review Source Response from Auris Payroll Solutions March 19, 2025 Hi Adam, thank you for leaving us a 5-star review! We're glad to hear that our Customer Support team has been by your side as a new business owner. We look forward to our continued partnership! VO Veronica O. Project Manager Information Technology and Services Used the software for: 6-12 months ### "A reliable, efficient and user-friendly tool for payroll" February 15, 2025 4.0 Pros This software is a well rounded payroll software designed to meet needs of businesses of all sizes, with its user friendly interface, automated tax compliance, and strong customer support, it simplifies payroll processing while ensuring accuracy and compliance, it allows employees to access pay studs, W-2s, and other payroll documents without needing HR intervention. Cons No issues or challenges using this software, its a well rounded tool that does its job perfectly, no cons. Review Source Response from Auris Payroll Solutions February 20, 2025 Hi Veronica, thank you for leaving us a positive review! We're relieved that Heartland Payroll+ makes it easy for you and your business' payroll needs. We look forward to our continued partnership! NB Norbert B. Director Food & Beverages Used the software for: 6-12 months ### "Easy onboarding into our payroll." February 14, 2025 5.0 I am satisfied with using this software as it makes me good at what i do. Pros Simple for me to use to onboard new employees into the payroll which has make making payment efficient and accurate without delay or glitch. It has a detailed dashboard with an interface that is easy to navigate for me. Their customer support service has been top notch as they deliver perfectly. Cons I have enjoyed every feature about this software since using it till now, no issues encountered. Review Source Response from Auris Payroll Solutions February 20, 2025 Hi Norbert, thank you for leaving us a positive review! We're happy to hear that Heartland has helped streamline your onboarding process. Thanks for shouting out our Customer Service team, too. We're very excited for our continued partnership! FA Felix A. CEO Marketing and Advertising Used the software for: Less than 6 months ### "My5star review on heartland payroll" January 16, 2025 5.0 My experience has been fantastic especially with the responsive customer support that resolves issues quickly Pros I like the Comprehensivenes of heartland payroll service it has everything needed included for payroll management the l customer support is topnotch accessibility via web browser from anywhere n is an added feature that I enoy about heartland payroll Cons A few functions require assistance from their teambut I have not experience any significant issues Review Source Response from Auris Payroll Solutions January 21, 2025 Hi Felix, thank you for leaving us a 5-star review! It makes us happy to hear that Heartland Payroll+ is comprehensive and easy to access for you. We're glad our customer service team has been there for you when you need them as well. We look forward to our continued partnership! XJ Xavier J. Accountant Renewables & Environment Used the software for: 6-12 months ### "Comprehensive payroll software " September 20, 2024 5.0 Helps me to organize payroll efficiently and run reports as needed. It simplifies my payroll processing and easily direct deposits employee pay. Pros I love the reports and analytics features and the payroll dashboards. Cons I don't like how sometimes it takes a while to get some updates done. Review Source Response from Auris Payroll Solutions September 26, 2024 Hi Xavier, thank you for leaving us a 5-star review! We are glad to hear that Heartland reporting & analytics have been helpful for you and your business. We appreciate your additional feedback and look forward to our continued partnership! Cherish K. Sales Executive Information Technology and Services Used the software for: 6-12 months ### "Making payments easier for businesses of all sizes." September 24, 2024 5.0 Payroll customers who value dedicated help will benefit from this company's great customer service. Heartland is a great accounting service for companies that want to connect to other software. Pros Some payroll systems are hard to use, but Heartland Payroll+ is easy. I love how they automatically add functions that users have asked for. Cons It was harder than I thought to add information about employees. I did not realize how much work the initial setup would be. The system is simple to use, but some team members who are not tech savvy have had trouble with the layout. Review Source Response from Auris Payroll Solutions October 1, 2024 Hi Cherish, thank you for leaving us this positive review! It's nice to hear that you find Heartland Payroll+ easy to use and have utilized our great customer service. We appreciate your additional feedback, and we look forward to our continued partnership! James L. Recruitment Consultant Staffing and Recruiting Used the software for: 2+ years ### "Heartland Payroll+ is our secret weapon for finessing HR and payroll operations." July 12, 2024 5.0 We are been able to achieve a very successful HR and payroll experience with Heartland Payroll+. It provides us with all the right tools we ever need to streamline our HR operations from the initial stage of recruiting up to the very last one. It also has a very competent payroll tool that makes payroll processing such an easy and effective task for us. Pros Heartland Payroll+ has offered us an automated payroll processing function that help us to run payrolls precisely without any errors. It has made recruiting very simple by offering us a safe vault to assemble all candidates information. It provides us with in-depth reports that allows us to track our recruiting process from start to the end. Heartland Payroll+ has an incredible time tracking tool that keeps us always right on schedule. Cons Heartland Payroll+ support team is easy to reach and has helped us attain a very flawless experience. No hate towards it or any of its features. Review Source Response from Auris Payroll Solutions July 29, 2024 Hi James, thank you for leaving us a 5-star review! We’re glad to hear that Heartland Payroll+ has made HR operations easier for your business and our customer support team has been a helpful part of your experience with us. We look forward to our continued partnership! ZQ Zeinab Q. UI and Front End Designer Information Technology and Services Used the software for: 1-2 years ### "Heartland Payroll+ Has Incredible Capabilities" July 30, 2024 5.0 The experience is great. Heartland Payroll+ is super amazing. Pros I am happy because of the efficiency and reliability of Heartland Payroll+. The capabilities of Heartland Payroll+ and its customizable interface make everything smooth. Cons No bad sides detected about Heartland Payroll+. Heartland Payroll+ is amazing. Review Source Response from Auris Payroll Solutions August 5, 2024 Hi Zeinab, thanks for leaving us another 5-star review! We're happy that you're happy with Heartland Payroll+'s reliability, efficiency and customization. We're very excited for our continued partnership! RI Rafael I. Administrator Assitant Food Production Used the software for: 1-2 years ### "Some if good and some is challenging " August 19, 2024 4.0 Good experience and helpful after we manage to setup everything to our needs. Pros It worked well with integration with our HRIS application and able to connect with auto-deposit payroll payment system to help automating most of the payment process. The system is important to reduce mistake that happen with manual payment process that happening before. Cons Need a better support from the developer support for technical difficulties that we had with the system. Review Source Response from Auris Payroll Solutions August 26, 2024 Hi Rafael, thank you for leaving us this review! It's great to hear that Heartland has been helpful to you and your business. We appreciate your additional feedback and we look forward to our continued partnership. Jessica D. Human Resource Manager Civil Engineering Used the software for: 2+ years ### "Heartland Payroll efficiency in payroll and HR has made it our all-time go to product." June 10, 2024 5.0 The experience with Heartland Payroll has been so good and very helpful. It has made our HR tasks very simple and convenient. Also, it has helped us improve our payroll processing making it very fast and error-free. Pros Has easy to use payroll dashboard that help us have quick and accurate payroll processing. It gives us detailed payroll reports that allows us ensure everything is on the right side. It allows us to easily manage HR records that help make onboarding so efficient. It has very reliable support system with an always ready to assist support team. Cons We have not disliked anything about Heartland Payroll. It has been very consistent at offering us the best services. Review Source Response from Auris Payroll Solutions June 17, 2024 Hi Jessica, thank you for the 5-star review! We strive to make Payroll as smooth and hassle-free as possible, and it’s rewarding to see this reflected in your business with us. We appreciate your trust in us and look forward to continuing to serve your payroll needs. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.