--- title: "Auris Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Auris the right Payroll solution for you? Explore 138 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/195073/Heartland-Payroll-HR/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Auris 4.5 (145) [View alternatives](https://www.capterra.com/p/195073/Heartland-Payroll-HR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Auris Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews VM Violet M Regional Sales ManagerFood & Beverages, 201 - 500 employeesUsed the software for: 1-2 years. “Additionally, Heartland Payroll includes a self-service portal where employees can easily access their pay stubs and W-2 forms, hence saving a lot of time for HR departments.“ April 18, 2025 JF Joshua F Practice AdministratorMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I don't like that everything is compartmentalized and I have to go to separate links to finish tasks - there was a big learning curve for me on navigating where things had to be found. “ September 16, 2026 FA Felix A CEOMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “I like the Comprehensivenes of heartland payroll service it has everything needed included for payroll management the l customer support is topnotch accessibility via web browser from anywhere n is an added feature that I enoy about heartland payroll“ January 16, 2025 KG Katherine G ownerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “They withhold when they shouldn't, credits with the state sit in the state for months if not years with many emails back and forth, random credits get returned without explanation for unemployment, and after hounding me to do my ERTC, they neglected to file appropriate forms and did not respond to me for months, until my claim fully expired.“ April 7, 2025 WA Walach A SalesInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Working productivity is boosted after we change to modern timesheets to track billable hours, clock-in and build accurate report for shift scheduling.“ April 16, 2025 SD Sharyn D Accounting ManagerInsurance, 11 - 50 employeesUsed the software for: More than 2 years. “The Tax Department and IT Department are busy and anything out of the ordinary doesn't get taken care as speedily as I would like.“ September 16, 2026 VO Veronica O Project ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “This software is a well rounded payroll software designed to meet needs of businesses of all sizes, with its user friendly interface, automated tax compliance, and strong customer support, it simplifies payroll processing while ensuring accuracy and compliance, it allows employees to access pay studs, W-2s, and other payroll documents without needing HR intervention.“ February 15, 2025 BT Brad T OwnerFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “There are a few times where an Auris customer service rep said they were going to handle something for me that wasn't done.“ September 17, 2026 ## Showing most helpful reviews Showing 1-25 of 145 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AP Audrey P. Director of Finance Used the software for: 3-5 years ### "Straightforward Software That Delivers Excellent Results" November 10, 2026 4.0 The repetition and accuracy are great. Pros I like a product that works. Straightforward and excellent results Cons As all software companies struggle, they don't always know payroll. But if YOU know payroll you can get the right answer. Review Source Stephen M. GM ### "Highly Detailed and Cost-Effective" November 10, 2026 5.0 I find Auris Payroll intuitive, with all information accessible and easy to follow. It compiles cost details effectively. However, I'd like more review options before final submission to prevent costly payroll mistakes. Pros I like that Auris Payroll has all the information right in front of me and is very accessible and easy to follow. From a cost standpoint, it compiles everything right in front of you and is very detailed. I also find value in features like statements, taxes, and tips management, which I use regularly. Cons Mistakes in payroll are expensive, so it would be nice to have a little more review before final submission. It'd also help if processing payroll was a little easier with a review. Switched from [Toast Payroll & Team Management](https://www.capterra.com/p/155642/eStratEx/) It was simpler to use. Alternatives considered [Toast Payroll & Team Management](https://www.capterra.com/p/155642/eStratEx/) Reasons for choosing Auris it was more user friendly Review Source Director of Marketing and Human Resources Used the software for: 1-3 years ### "Auris is Awesome!" November 4, 2026 5.0 Excellent customer service! Although, the back end customer serivice could use some help. \[sensitive content hidden\] is incredibly knowledgeable! Pros Amazing company with terrific people. Customer service is on point with my rep, \[sensitive content hidden\]. Always available. Cons A lot of options in the software is a bit confusing. Representative changes quite a bit and rarely get back to me if I email a reqeust so I just call \[sensitive content hidden\]. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) THEY WERE COMPLETELY HORRIBLE! had to switch Review Source AW Aleeta W. Bookkeeper and Payroll Manager Used the software for: 3-5 years ### "Exceptional Customer Support" October 30, 2026 5.0 We've been using Auris Payroll for over 10 years and couldn't be happier. The platform is pretty user-friendly, payroll processing is accurate, and pricing is transparent, with no extra charges for every minor change or correction. Auris has saved us valuable time, reduced the stress of managing weekly payroll, and made the entire process more efficient and seamless. We truly appreciate the reliability, convenience, and peace of mind it provides. Pros One of the things I like most about Auris Payroll is its exceptional customer support. Whenever we need assistance, we can quickly connect with a knowledgeable, helpful representative who is ready to provide solutions. The platform is pretty user-friendly, payroll processing is accurate, and pricing is transparent, with no extra charges for every minor change or correction. Auris has saved us valuable time, reduced the stress of managing payroll, and made the entire process more efficient and seamless. We truly appreciate the reliability, convenience, and peace of mind it provides. Cons The only feature I would love to see added is a live chat support option for quick questions or minor issues that don’t necessarily require reaching out to our dedicated representative. This would provide an additional convenient way to get assistance quickly while maintaining the excellent level of customer support we’ve come to appreciate from Auris Payroll. Review Source Tara S. Personal Trainer Used the software for: Less than 1 year ### "10 stars for me!" October 14, 2026 5.0 Pros Super easy to use and navigate, I would suggest it to all business owners. I can't think of one bad thing to say. Cons I have nothing bad to say, the customer support is quick and responsive. Everyone is super helpful, kind and willing to help you succeed. Review Source Troy A. President Used the software for: Less than 1 year ### "Ease of Use" October 9, 2026 5.0 Pros Fairly new to the service, but have not had any issues with Payroll being run or needing assistance with a problem. They made the transition from my previous payroll service quick and easy. Cons They do not allow you to view reports for all employees from their app. If they added that capability it would be beneficial. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) They tried to sell too many other products, and did miss running payroll a few times, which should never happen. Review Source Amy D. Controller Used the software for: Less than 1 year ### "Great company Great customer service" October 8, 2026 4.0 Auris is a far better payroll/HR service then most. I have worked with many different payroll companies in the past and Auris is in the top 3 by far! Pros Auris is very user friendly and easy to use. Auris agents are also amazing to work with. Auris also handles multiple state payroll which is GREAT!! Cons The reporting is a bit lackluster to say the least. Some reports don't even populate any information when downloaded. Switched from [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) We were a Heartland client originally, and Auris bought them out Review Source Michaela J. Owner Used the software for: Less than 1 year ### "Great Customer Service" October 8, 2026 5.0 They bought the previous company we were with. It has been a very smooth transition. We are now assigned a representative. She has been very helpful and has been great to getting back to me quickly when I have questions. We are definitely staying with Auris! Pros They bought the company we were with. It has been a very smooth easy transition. We are now assigned an actual rep so that's been great. Cons The website could be easier to use but to be fair it was the old companies so maybe they are going to make updates. Review Source Nancy O. Owner Used the software for: Less than 1 year ### "Ease of Auris" October 8, 2026 5.0 Very satisfied with Auris service. Easy to work with and accessible for questions. Whenever I have a question, they are very quick to answer. Pros Ease of on boarding and weekly payroll. I am very please with the service I am receiving and 100% happy that I am using Auris. Cons Learning curve on my part. I have not found anything I am dissatisfied with when using Auris Payroll. Review Source angela D. VP of Corporate Development Used the software for: 1-3 years ### "Auris payroll, HR and onboarding system " October 7, 2026 3.0 They are always available for phone assistance. We have had the best success with their onboarding section. The reports in the payroll side are lacking and cumbersome. We have had wires crossed on some accounts and refunds which was frustrating. They can handle tips and reimbursements easily. I wish they had a true integration with TOAST. We have used their connector tool however it only works about half of the time Pros Their overall payroll customer service and different pay categories and scenarios they can handle. They have a good HR tool Cons There are too many URLs to have to login too and the payroll support team and the onboarding support team are different and as a customer it is challenging since the left hand doesn’t know what the right hand is doing. Switched from [Bambee](https://www.capterra.com/p/250287/Bambee/) They were terrible and stopped using their payroll processor Review Source agent 3.5 November 13, 2026 AI summary based on a full review The support offered is very responsive and helpful, which enhances the user experience. On the downside, the time clock feature can feel cumbersome, impacting its usability. Log in to unlock the full review, detailed ratings, and pros & cons Project Manager Used the software for: Less than 1 year 4.5 November 12, 2026 AI summary based on a full review This app streamlines processes effectively, providing a practical benefit for users. A notable limitation is the frequent logouts that can hinder continuous access. Log in to unlock the full review, detailed ratings, and pros & cons Director of Human Resources Used the software for: 3-5 years 5.0 November 11, 2026 AI summary based on a full review This product excels in reliability and user-friendliness, making HR processes smoother. There are no notable downsides reported, as it consistently performs as expected. Log in to unlock the full review, detailed ratings, and pros & cons Payroll Admin Used the software for: 1-3 years 5.0 November 10, 2026 AI summary based on a full review Auris Payroll offers a straightforward interface that aids in managing payroll tasks efficiently, particularly in tracking time off and certifications. There have been no significant issues reported that hinder its usability. Log in to unlock the full review, detailed ratings, and pros & cons Office Manager Used the software for: 1-3 years 4.5 November 10, 2026 AI summary based on a full review This software streamlines payroll tasks and provides quick support for any issues that arise. Users have noted that the system can sometimes be slow to load, though this is not a frequent occurrence. Log in to unlock the full review, detailed ratings, and pros & cons Zach F. Executive Director Used the software for: 1-3 years ### "Very Pleased " September 30, 2026 5.0 It has been exceptional. We have been very pleased with our experience with Auris and plan to continue working with them for a long time. Pros I have been grateful for their customer service and their system's ease of use. I have dedicated help who respond to our organization's needs very promptly when we have a question. We are very pleased! Cons I have no complaints about their services. They consistently deliver the services that we ask of them. Review Source Owner Used the software for: 3-5 years ### "Intuitive Payroll System with Little Learning Curve" September 23, 2026 5.0 Pros When I first started using Auris, I was struck by how intuitive the platform was. Literally, log in and start going with no learning curve or headaches. Handling payroll and HR can often feel daunting, but Auris makes it quite effortless. It also links up with my CPA so that accounting and tax management is much easier. \[sensitive content hidden\], my dedicated customer service rep, is a true asset. Any issue is swiftly taken care of with professionalism. The efficiency Auris brings to my business is invaluable, letting me focus elsewhere without worrying about payroll errors. A top-notch platform with excellent support! Cons Not much. I find the software and programs to be very helpful and dynamic. I hate payroll and accounting, Auris eliminates a lot of that frustration. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reasons for choosing Auris The sales rep had a great reputation amongst peers in the community. He is still my main POC years later and always gets to the bottom of any issues I can't figure out. Review Source Office Manager and League Administrator Used the software for: Less than 1 year ### "Heartland Needs Training and Support" November 27, 2025 3.0 Not being able to evaluate the platform before using it, I found the product to be difficult to navigate. Employee management was not straightforward and even seemed counter-intuitive at times. I did not have any bugs or issues and believe for a payroll platform it could be good. Pros The package was the perfect size for a small business yet offered some advanced features. It was a pretty good value for the money. Cons I was thrown into the product with no training and found the platform to lack ease of use. When I asked for help, I was provided a pamphlet not any training resources. Review Source Sharolette D. HR and Admin Specialist Used the software for: Less than 1 year ### "The Auris Team made this transition so seamless!!" September 18, 2026 5.0 From the beginning of transitioning to a new payroll service and to this day, the team at Auris have had amazing communication, the set up was so easy and the training sessions were so thorough. Our rep, \[sensitive content hidden\], has been so incredibly amazing and I know I can reach out and rely on her any time to help with any issues that arise! Pros The amazing customer service, how user friendly it is and the immersive training sessions to make sure we were comfortable moving forward on our own. Cons At this time, I do not have any dislikes with Auris. We have just passed our one month mark with this Team and is has been a breath of fresh air when it comes to their payroll service. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Customer service was awful, the mobile time clock was always down, and the set up had so many issues Review Source Sharyn D. Accounting Manager Used the software for: 3-5 years ### "Give Auris a Try, You Won't Regret It" September 18, 2026 5.0 I've been using Auris for more than 10 years. It is the best and easiest platform I've ever used. The learning curve is so easy, you can be up and running in no time. There is always someone available if you have an issue. They offer more bells & whistles than I need. I love the ability to import my timeclock into payroll. They are security conscious and affordable. Pros Platform is easy to use, good value for your money, and having a Time Clock as part of the platform is a bonus. The reporting is extensive. Cons My least favorite part is the Tax and IT Department. The Tax Department and IT Department are busy and anything out of the ordinary doesn't get taken care as speedily as I would like. Switched from [ADP GlobalView Payroll](https://www.capterra.com/p/209686/ADP-Globalview-Payroll/) Not sure if that is the correct ADP. Cumbersome and hard to use. Review Source Jacob P. President and CEO Used the software for: 1-3 years ### "Outstanding Payroll Support " September 18, 2026 5.0 Very exceptional. I have appreciated my time and everyone that have dealt with. I recommend them to anyone I come across with payroll needs. Pros I appreciate the local support and the ease of use the most. It’s very nice to call in and speak to someone that knows your business and account. Cons Eh nothing really. I wish that everything operated on one platform though. It’s a bit annoying to jump through all the different portals. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Lack of local support or care. I was just another $$ amount Review Source Damien W. Director of Operstions Used the software for: Less than 1 year ### "Auris for the gold!" September 28, 2026 5.0 Being with Auris and the transition into Auris was the most simplest yet efficient process have ever been when it comes to payroll. From A-Z . Pros What I liked was their stream less processes, their Team efforts and execution in understanding the business owners needs. Cons I have 0 cons to report. I cant name anything that has made me write a negative comment. I'm happy to report and write this. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) The support by my rep Vanessa Gaytan and the overall attention her and her Team provide. Review Source CK Cory K. Doctor Used the software for: 1-3 years ### "Great payroll processing for small business " September 28, 2026 5.0 It has been an amazing experience. The price is right. Customer service is accessible and very helpful. Pros Easy to use platform for payroll and excellent customer service. Reasonable pricing for every payroll run. Cons I have no complaints about Auris. I think they are competitive with every other payroll processor out there. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Pricing and accessibility to customer service Review Source Maddie V. Operations Manager Used the software for: 1-3 years ### "Excellent customer service" September 30, 2026 5.0 Pros I really value their customer service team. Whenever I have questions they are extremely knowledgable and help to resolve any issues I have. Cons I wish they provided more resources or some sort of handbook to refer to for different functionalities. I took over payroll processing for another employee, so there was a decently large learning curve when I started working with Auris. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reasons for choosing Auris Ease of use and setup, and it has more functionalities we need. Review Source Christine K. Staff Accountant Used the software for: 3-5 years ### "Easy and friendly" September 30, 2026 5.0 Auris is user friendly when you want to do things on your own and easy to work with their team of reps if you need something more complicated. We have always had a good relationship and refer our clients to Auris whenever someone is looking for a payroll provider! Pros The service is cost effective and the support teams are very friendly and easy to work with! They are quick to respond if we need anything. Cons Some of our clients have had issues with correctly reporting S Corp health on W2s but if it does happen Auris is quick to fix it at no cost. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) We wanted to work with our favorite sales rep Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.