# Page 2 | Heartland Payroll+ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Heartland Payroll+ the right Payroll solution for you? Explore 101 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/195073/Heartland-Payroll-HR/reviews --- Heartland Payroll+ 4.3 (101) [View alternatives](https://www.capterra.com/p/195073/Heartland-Payroll-HR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Heartland Payroll+ ## Showing most helpful reviews Showing 26-50 of 101 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KR Katrice R. Office Manager and League Administrator Entertainment Used the software for: 6-12 months ### "Heartland Needs Training and Support" November 25, 2025 3.0 Not being able to evaluate the platform before using it, I found the product to be difficult to navigate. Employee management was not straightforward and even seemed counter-intuitive at times. I did not have any bugs or issues and believe for a payroll platform it could be good. Pros The package was the perfect size for a small business yet offered some advanced features. It was a pretty good value for the money. Cons I was thrown into the product with no training and found the platform to lack ease of use. When I asked for help, I was provided a pamphlet not any training resources. Review Source VR Verified Reviewer Owner Retail Used the software for: 2+ years ### "Not terrible, but not great either..." August 25, 2025 3.0 Overall experience was that it was fine for the cost. I don't need a lot of bells and whistles when it comes to processing payroll. The representatives I spoke to were all cordial, respectful, and competent to varying degrees. It just seemed that perhaps Heartland was lacking in supervisory roles. Everyone I initially spoke to couldn't give me the answers I needed and always had to defer to someone higher up...that never would return with any answers. When I reached out again, I would always have to start at the beginning. Pros I don't know if this experience exists anymore, however I agreed to a 3 year Price Lock. I have under 10 employees, so it was very economical to say the least. Cons Towards the end of the 3 year contract, I tried numerous times to contact a representative about my account and questions I had about going forward. I thought standard questions, basically would the costs change after the contract ended, would there be a new contract to sign, etc. It took me many emails back and forth to finally receive concrete answers. That really soured my experience with Heartland and after my contract ended I went forward with another payroll company Switched from [PrimePay](https://www.capterra.com/p/156904/PrimePay/) As I stated earlier, I had issues with the lack of communication from Heartland regarding my account. Review Source Response from Global Payments August 27, 2025 Hi there, thank you for bringing this to our attention. We apologize for your experience and would like to reach out personally to help address these concerns. Please email us at social@heartland.us so we can have someone reach out to you directly. We appreciate your patience as we work through this. EH Erik H. Office Manager Wholesale Used the software for: 2+ years ### "A good product for a small company or a starter to the electronic payroll processing world" November 20, 2025 3.0 It was fairly easy to set up and very easy to use. Our set up was just payroll, and it was a lot of manual processing due to they types of systems we were using at the time. Pros It was economic at the beginning. Very simple to use. It is a good product for a small company with less than 50 employees or if the company is just getting into the electronic payroll processing world. Cons It became expensive considering we didn't add any additional features. It also wasn't as robust when we decided we wanted to be able to add the HR component. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) They were starting to charge a lot more for their service and we were getting no added features. Failed to meet promised/expected functions Review Source KO Katie O. Office manager Hospital & Health Care Used the software for: 2+ years ### "Heartland review" March 19, 2026 4.0 It was decent. I do think there are some hidden fees which wasn't great but I do think the customer service is great. Pros When you call the service numbers they are extremely helpful and quick to make resolutions to your problems. Cons High turnover rate. Never had the same person twice. Also, not updating our assigned service reps. I called someone that hadn't worked for the company in 18 months! Review Source KV Kristina V. Payroll Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "The earlier the better, Heartland Payroll is what we've been looking for all along." April 3, 2025 5.0 Incredible! I can confidently guarantee it's greatness. Pros Manage your business with this incredible tool. Balance your business' time attendance with this gem. Heartland Retail is what we've been looking for all long. You don't want to miss out!! Cons On my part I am a fully satisfied user, I hod nothing about it. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Their customer service is very dissapointing. Review Source Response from Global Payments April 4, 2025 Hi there. Thank you for taking the time to leave us this positive review! We're so glad to see our Heartland Payroll solutions have been convenient and easy to use for your business. We look forward to our continued partnership! Neelam S. Software Manager Information Technology and Services Used the software for: 1-2 years ### "The best of the best, Heartland Payroll+ !" January 23, 2025 5.0 The best platform for businesses to manage payments and payrolls They helped us in a proper and professional way to assign the salaries And on point generations of bills and expenses. The best part about them is the seamless experience with them as they provide the best customer service and integration was excellent and extremely well. Pros The thing i like the most about them is on time payments and Proper executions of payroll, impressive dashboards and reports. It has also unique interface which also keeps the data of inter organisation events such as birthdays , events etc . That is again one of the favourite aspect of mine. Cons Nothing iam loving working with them, on time payments Proper executions. Switched from [APS Payroll](https://www.capterra.com/p/99369/Payroll-Solution/) Due to company policy change and poor quality customer service. Review Source Response from Global Payments January 24, 2025 Hi Neelam, thank you for leaving us a 5-star review! We're happy to hear switching to Heartland Payroll+ has been seamless, thanks to our customer service team. We're very excited for our continued partnership! AP Ankita P. Project Leader Pharmaceuticals Used the software for: 2+ years ### "A Complete And Advanced Package For Payroll Management. " April 24, 2025 5.0 I like its intuitiveness, user friendliness and flexibility. Heartland Payroll offers everything needed for efficient payroll management and their customer support team is the best to work with. Pros Heartland Payroll is simple and easy to use to onboard new employees into the payroll which really makes payment easier, efficient and accurate. It is easy to set up, manage and maintain. Cons I have nothing negative to mention about Heartland Payroll. It works pretty well and perfectly for us and i recommend it. Review Source Response from Global Payments April 25, 2025 Hi Ankita, thank you for leaving us a positive review! We don't take ease, efficiency and accuracy for granted so hearing your experience makes it all worth it. We're very excited for our continued partnership! VM Violet M. Regional Sales Manager Food & Beverages Used the software for: 1-2 years ### "Heartland Payroll is a great time saver/great customer support. " April 18, 2025 5.0 We are able to control how much we spend on each and every month. Additionally, Heartland Payroll includes a self-service portal where employees can easily access their pay stubs and W-2 forms, hence saving a lot of time for HR departments. Pros Heartland Payroll is a great time saver. I like the fact that i don't have to spend hours to calculate wages manually. It's intuitive, great and responsive support team. Also, i like that i can import data perfectly into batches. Cons Everything is fine. All the features have met met my expectations and nothing to complain about at the moment. Review Source Response from Global Payments April 22, 2025 Hi Violet, thank you for leaving us a positive review! It's great to hear that using Heartland Payroll+ is intuitive and when you need help, our team is there for you. We're very excited for our continued partnership! JG James G. Regional Manager Banking Used the software for: 1-2 years ### "Everything under one roof. Heartland Payroll is the way to go. " April 16, 2025 5.0 Heartland Payroll is incredible. It's easy to use and my overall experience is positive and i recommend it. Pros The best i like about Heartland Payroll is the automatic payroll and wages calculation to help minimize calculation error. Changing employees new tax withholding data and also updating their new payroll calculation can easily be edited from mobile app. Cons I'm really satisfied with the great services provided by Heartland Payroll. There's nothing to dislike about it. Review Source Response from Global Payments April 17, 2025 Hi there. Thank you for taking the time to leave us this positive review! We're so glad to see our Heartland Payroll+ solutions have been convenient and easy to use for your business. We look forward to our continued partnership! CA Campbell A. Financial controller Information Technology and Services Used the software for: 1-2 years ### "Payroll management is never this easy" April 15, 2025 4.0 Satisfied with the result and experience that this software provide for me. Pros The most valuable tools by Heartland Payroll is the automatic payroll and wages calculation to reduce calculation error and make sure every tax, over-time and travel claim is accurately paid. Every employees has their own dashboard that we can view and track payroll payment history, paystub, and payroll information directly from the android apps that we install on our smartphone. For administration view, it saves the operating cost and time as all the payroll management is handled by the vendor and we don't need to have in-house payroll specialist. Cons All is good for now. Helpful and knowledgeable customer support to assist us to configure the system or when we have issue with the direct payroll deposit to employees bank account. The price is quite expensive, but the benefits has covers all the cost that we pay to get our payroll management running smoothly. Review Source Response from Global Payments April 16, 2025 Hi Campbell, thank you for leaving us a positive review! It's great to hear Heartland Payroll+ saves you time and that our customer support team is available when you need them most. Thanks for your additional feedback and we look forward to our continued partnership! AK Andrew K. IT Manager Real Estate Used the software for: 1-2 years ### "Perfect, excellent and fantastic payroll management system. " April 23, 2025 5.0 It's a reliable, solid, perfect, efficient and user friendly payroll platform. I like ease of in process of carrying out payroll on a large scale hence saving a lot of time. Pros Heartland Payroll is a well designed platform to meet needs of businesses of all sizes. Its user-friendly user interface makes it super easy to use and i like how it simplifies payroll processing while ensuring accuracy and compliance. Cons There are no complaints yet. Heartland Payroll is a well designed platform that does exactly what it was designed to do. Review Source Response from Global Payments April 24, 2025 Hi Andrew, thank you for leaving us a positive review! We're glad to hear Heartland simplifies payroll processing for you and your business. We look forward to our continued partnership! JO Jenna O. Administrative Manager Retail Used the software for: Less than 6 months ### "Excellent experience with Heartland Payroll+!" April 21, 2025 5.0 Overall, it's been a great experience from start (with sales - \[sensitive content hidden\] was super attentive) to finish. \[sensitive content hidden\] was extremely helpful in getting us trained and implemented and \[sensitive content hidden\] has also been wonderful. Thank you Heartland Payroll+! Pros I love how easy the interface is to use. I also really appreciate Heartland's payroll support team. They are readily available and have always responded promptly to resolve any questions or issues. Very professional team. I would highly recommend it to all my friends and colleagues. It's been a great experience! Cons I do not have any cons. There have been a few features that we wish Heartland Time had available. However, we have not had any issues with Heartland Payroll. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing Heartland Payroll+ We liked the functionality of Heartland, wanted to have all systems in one and also liked the price. Switched from [Humanity Schedule](https://www.capterra.com/p/248404/Humanity/) We use Heartland for our POS (retail) and wanted to streamline to have all of our processes in one software. Review Source Response from Global Payments April 22, 2025 Hi Jenna, thank you for leaving us a 5-star review! It's always a relief to hear switching to Heartland has been easy for you and your business. Thanks for shouting out our Support team as well. We look forward to our continued partnership! AS Antonio S. Business analyst Farming Used the software for: 1-2 years ### "Intuitive payroll software to use" March 6, 2025 4.0 We manage to control how much we spend on every month and make a prediction on how much the total for certain month. Pros Heartland Payroll++ make work and shift timetable scheduling easy and remove all the redundant shift that used to confusing for our workers. Calculating payroll forecast based on the current data of each employees help us to be prepare and make adjustment on the shift time if the number is greater that what we projected. Cons Pricing for this software is somewhat pricy, but looking it as a full service for HR and payroll management, the price is justified with all the features that they provide. Review Source Response from Global Payments March 7, 2025 Hi Antonio, thank you for leaving us a positive review! We're happy to hear Heartland Payroll+ helps you and your business with forecasting and other needs. We look forward to our continued partnership! SS Scott S. Chief Financial Officer Real Estate Used the software for: 1-2 years ### "Heartland payroll" February 13, 2025 3.0 It was a bit trying, as what we felt were simple issues to resolve took many many phone calls to resolve. Pros Payroll platform was relatively easy to set-up and maintain. Cons Customer support was not good. Often times it was difficult to get in touch with a support person and often, when you did, the issue took a significant amount of time to resolve. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Heartland Payroll+ Heartland met our budgetary goals for these types of systems. Review Source Response from Global Payments February 17, 2025 Hi Scott, we apologize for your experience and would like to reach out personally to help address these concerns. Please email us at social@heartland.us so we can have someone from our team reach out to you directly. Thank you for bringing this to our attention. We appreciate your patience as we work through this. CB Carrie B. Optical Manager Medical Practice Used the software for: 2+ years ### "Practice Manager" April 15, 2025 5.0 Very happy! We had ADP in the past and although they're very good, there seems to be more hiccups and hidden costs Pros ease of use, the customer service team is very knowledgeable & friendly Cons I'd like to be able to email payroll reports to our accountant without having to download them first. I feel downloading can cause a privacy issue Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) more user friendly and cost effective to use Review Source Response from Global Payments April 16, 2025 Hi Carrie, thank you for leaving us a 5-star review! It's always great to hear switching to Heartland Payroll+ has been a smooth one and that our Customer Service team has your back. We appreciate your additional feedback and we're very excited for our continued partnership! EG Emma G. Finance Executive Construction Used the software for: 1-2 years ### "Complete package. Everything is under one controller." April 13, 2025 4.0 Great experience so far. Easy user-interface for employees to check their profile and payroll information. Pros I like how easy it is to simplify payroll management. All the data is available on the dashboard to edit info, view data and add employees details. Changing employees new tax withholding data, updating their new payroll calculation can be edited from mobile application. No need to find my work laptop just to update few basic information anymore. We also opt-in for automated payroll management which everything is manage by the system and need no in-house payroll specialist anymore. No more human mistake problem with overpay or overpay. Cons The system is too good, I can pinpoint any flaws with their service or system. We rarely get complaint about wages calculation mistakes or delayed payment deposited to their bank account anymore. Review Source Response from Global Payments April 14, 2025 Hi Emma, thank you for leaving us a positive review! We're glad to hear that payments have been speedy and calculations correct. We're very excited for our continued partnership! WF Wunmi F. Financial Controller Information Technology and Services Used the software for: 6-12 months ### "Heartland payroll offers automatic payment option" February 17, 2025 5.0 Heartland payroll+ give me the option to help me automaticaly pay staffs wages on time making my job as a financial controller easier Pros Heartland payroll offers a automatic payment option in making payments so the sfaffs wages are not delay if i am available or not, it just does it. it makes my work as a financial controller much more easier. the customer care service is also very commendable as they respond quite quickly Cons it has only brought comfort to me, it works perfectly in my opinion Switched from [APS Payroll](https://www.capterra.com/p/99369/Payroll-Solution/) heartland payroll offers much better customer services Review Source Response from Global Payments February 24, 2025 Hi Wunmi, thank you for leaving us a positive review! It's great to hear that Heartland Payroll+ has streamlined finances for you and your business. Thanks for shouting out our Customer Service team, too. We look forward to our continued partnership! PP Pahul P. IT Manager Information Technology and Services Used the software for: 1-2 years ### "The best Payroll service ,Heartland !! " January 21, 2025 5.0 My over all experience was been a great so far, they have been so supportive and good throughout the onboarding and as well as later Onwards too they were been working seamlessly with us without any issues.we are glad that we have chosen them over others And their services and features are just Amazing. Pros The best thing about Payroll+ is the best Payroll For paying on time with proper efficiency. It helped us paying our new joined teams paid on time and accurately. Cons Nothing , its been a great experience with them Iam loving it . Switched from [APS Payroll](https://www.capterra.com/p/99369/Payroll-Solution/) Due to cost and compliance issues we had to switch. Review Source Response from Global Payments January 22, 2025 Hi Pahul, thank you for leaving us a 5-star review! We're glad to hear the switch to Heartland Payroll+ has been successful. We look forward to our continued partnership! DB Davide B. Finance Executive Mechanical or Industrial Engineering Used the software for: 1-2 years ### "One platform to cover all HR and payroll needs" April 28, 2025 4.0 Pros Loved he Payroll management service by Heartland that takes over our company's payroll management and provide and excellent service that takes over the processing work and tasks. Our staff can access their payroll information online and check the payroll history easily from phone and computer. It has promote accountability and transparency with how much we are paid and the payment details. The system pay people in time and no more issues with delayed payment anymore. Cons For me, I have no complaint and highly satisfied with the system. No more issues with wages miscalculation or payment problem. Review Source Response from Global Payments April 29, 2025 Hi Davide, thank you for leaving us a positive review! It's great to hear Heartland Payroll+ has been easy to use for you and your staff. We're very excited for our continued partnership! KG Katherine G. owner Hospital & Health Care Used the software for: 2+ years ### "Heartland has lost me money and wasted my time" April 7, 2025 2.0 Used to be great. Used to have reliable employees we could contact who would respond. Now it's a call center - might as well be some random overseas project given the level of personal INattention. And we have two companies working through them but are looking for a new company. Pros It's quick to use, although not user friendly even with the update. Cons So many tax errors I cannot begin to list them. They withhold when they shouldn't, credits with the state sit in the state for months if not years with many emails back and forth, random credits get returned without explanation for unemployment, and after hounding me to do my ERTC, they neglected to file appropriate forms and did not respond to me for months, until my claim fully expired. Thus, I have lost thousands of dollars - and I have received all of one vague apology for my trouble from some random employee. Review Source Response from Global Payments April 8, 2025 Hi Katherine, we’re genuinely sorry to hear about your experience. Please email your contact details to social@heartland.us so we can get in touch directly and resolve this matter. Your feedback is invaluable to us, and we’re committed to making things right. Thank you for your patience and bringing these concerns to our attention. DO David O. Web Specialist Information Technology and Services Used the software for: 6-12 months ### "An amazing payroll management software." March 7, 2025 5.0 I am pleased with this software as all features works well in managing payroll system. Pros I so much like this software as it has been the most efficient payroll management platform as i have used it to process monthly payment of employees regularly without any sort of delay or glitch. I can also import data perfectly into batches. Its report and analytic feature has been helpful in knowing the work performance and development. Helped to track or monitor employee working hours or schedule effectively. It has an interface i can easily work with. Cons All features has met my expectations. I do not dislike this software. Review Source Response from Global Payments March 10, 2025 Hi David, thank you for leaving us a positive review! It's great to hear that Heartland Payroll+ has been efficient and effective for you and your business. We're very excited for our continued partnership! DO Dare O. CEO Computer Networking Used the software for: 1-2 years ### "A solid payroll solution " February 10, 2025 4.0 Pros One of Heartland Payroll+ strongest points is its reliable customer service, this software works well with various accounting software and HR management tools helping streamline our financial processes, employees can access their pay stubs, tax documents, and other payroll-related information without needing constant HR assistance, this tool dashboard is intuitive, making payroll processing straightforward and ensuring that everything is handled accurately with no errors, it helps pay on time with proper efficiency. Cons I have nothing against this software using it, it works perfectly for us. Review Source Response from Global Payments February 14, 2025 Hi Dare, thank you for leaving us a positive review! We're glad Heartland can help make Payroll straightforward and accurate. It also makes us happy to hear that our Customer Service team members have been reliable when you've needed them. We look forward to our continued partnership! BE Bisola E. Fund Analyst Venture Capital & Private Equity Used the software for: 6-12 months ### "My experience using heartland payroll tool" February 21, 2025 4.0 Heartland Payroll software features an intuitive features, interface which is user-friendly which makes it easy to manage payroll operations, its a reliable tool with great customer support, and affordable solution for payroll management. Pros With Heartland payroll employees can receive their paychecks via direct deposit, which helps reduce paper waste and increasing convenience, it offers online payroll services, which allows us to manage payroll remotely and access reports and data from anywhere, its a tool that seamlessly integrates with popular accounting software, streamlining financial management and reducing errors. Cons There is no feature of this tool that do not work well while using it, no cons Review Source Response from Global Payments February 27, 2025 Hi Bisola, thank you for leaving us a positive review! It's great to hear Heartland Payroll+ empowers you to manage your business from anywhere. Thank you for sharing your experience and we look forward to our continued partnership! AG Ann G. Office Manager Real Estate Used the software for: 1-2 years ### "KV Properties Review" March 12, 2025 5.0 Great, always helpful when I have a problem. Pros Ease of use. l love not having to do the reports every month. Cons Did not get training on this system, I think a tutorial would be nice for first time users. I always could call and everyone was very helpful. Review Source Response from Global Payments March 13, 2025 Hi Ann, thank you for leaving us a positive review! It's great to hear that our Customer Support team is there for you when you need them. We appreciate your additional feedback and we look forward to our continued partnership! AJ Adam J. Owner Food & Beverages Used the software for: 1-2 years ### "New Business owner" March 14, 2025 5.0 I have found Heartland very helpful form setting up new employees to actually being able to speak to a representative. Pros Always helpful, as a new business owner I have made a few mistakes, and every time I all the help and fix it. Cons none that I have experienced. I am very satisfied with the whole experience. Review Source Response from Global Payments March 19, 2025 Hi Adam, thank you for leaving us a 5-star review! We're glad to hear that our Customer Support team has been by your side as a new business owner. We look forward to our continued partnership! Similar Products Featured