# Genius Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Genius Software - reviews, pricing plans, popular comparisons to other Restaurant POS products and more. Source: https://www.capterra.com/p/195074/Genius --- # Genius Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Genius ## What is Genius? Fast, reliable and built for scale, Genius is a cloud POS that helps retail, restaurant and enterprise businesses of all sizes boost revenue with improved operations and best-in-class customer experiences. Get insightful reporting that helps you track sales, spot trends and automate pricing and promos to maximize profits. And meet your customers wherever they are with diverse ordering and selling options: countertop, handheld, kiosks, mobile and online. With inventory, fulfillment and employee management, Genius is the all-in-one solution you need to operate smarter and stay competitive. Note: Global Payments Inc. (NYSE: GPN), a leading worldwide provider of payment technology and software solutions, announced the unification of its technology stack under a single brand, Genius, providing a seamless, integrated experience for customers. Heartland, a Global Payments company, previously offered a suite of solutions, which is now Genius. ## What is Genius used for? [Order Management](https://www.capterra.com/order-management-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/)[Restaurant POS](https://www.capterra.com/restaurant-pos-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 194 user reviews Reviews sentiment Positive 91% Neutral 3% Negative 6% Starting price $89 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Online Ordering / 2025 - Payment Processing / 2025 - Restaurant Management / 2025 - Restaurant POS / 2025 Our "Best of" badge program showcases products with the highest ratings... - Bar POS / 2026 - Customer Loyalty / 2026 - Employee Scheduling / 2026 - Online Ordering / 2026 - Order Management / 2026 - Payment Processing / 2026 - Point of Sale / 2026 - Reporting / 2026 - Restaurant Management / 2026 - Restaurant POS / 2026 - Time Tracking / 2026 Our "Best of" badge program showcases products with the highest ratings... - Bar POS / 2026 - Online Ordering / 2026 - Restaurant POS / 2026 Do you work for Genius?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.globalpayments.com/&name=Genius) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Genius 4.5 (194) VS. [4.2 (2,052)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price $89 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (194) Ease Of Use 4.0 (1,119) Value For Money 4.3 (151) Value For Money 3.9 (881) Customer Service 4.4 (179) Customer Service 3.8 (1,049) ## Genius alternatives [4.2 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.6 (959)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [3.8 (726)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/195074/Genius/alternatives/) ## FAQs about Genius Overview ### What problems does Genius solve? Genius solves slow restaurant workflows, disconnected ordering and payment tools, manual reservation and table coordination, and limited visibility into sales, inventory, and staff activity. Restaurant owners, managers, servers, and kitchen teams use it to speed up service, reduce payment issues, streamline peak-hour operations, and improve customer retention through online ordering and loyalty programs. Answer based on 75 reviews Overview ### Which roles and teams benefit most from Genius? Genius is most used by business owners, executives, and operations leaders who need clear visibility into day-to-day performance and streamlined decision-making. Sales and finance managers rely on it to track activity, manage reporting, and improve accuracy, while restaurant and general managers use it to coordinate staff, monitor operations, and keep service running smoothly. Answer based on 171 reviews Overview ### What company size and industries is Genius built for? Genius is built for small businesses first, with 78% of reviewers from that segment, especially in Apparel & Fashion at 19%. It also serves retail and restaurant businesses of all sizes, with Retail representing 12% of reviewers, Restaurants 11%, and midsize and enterprise companies each accounting for 11%. Answer based on 189 reviews Features and Usability ### What are the key features of Genius? Genius includes core restaurant operations features like point of sale (POS), order management, online ordering, and payment processing, which reviewers discuss most. It also offers differentiating tools such as sales and performance reports, inventory control, table and reservation management, mobile POS, and loyalty program support. Answer based on 36 reviews Pricing ### How much does it cost and what fees or limitations are included? Genius starts at $89 per month for the Basic plan, which includes order management, accept payments, checkout, employee management, guest management, integrations, office management, and online ordering. No free plan or trial is listed. The provided pricing details do not mention setup fees, contracts, or add-on charges. Answer based on 6 reviews Integrations ### Which third-party tools and platforms does Genius integrate with? Genius integrates with over 30 third-party tools and platforms, including DoorDash for Merchants, 7shifts, BigCommerce, EasyPost, GrubHub, Klaviyo, Mailchimp, and Marketman. Its catalog also includes 99minds, BeerSAVER, CheddrSuite, Craftable, DAVO, Endear, InhouseDelivery, Kangaroo, KickFin, Local Reviews, and Marsello. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Genius offer? Genius offers in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training supports direct instruction, live online sessions allow guided setup remotely, webinars provide scheduled group learning, and documentation gives written reference material for self-paced review. Answer based on 6 reviews Getting Started and Support ### What customer support options does Genius offer, and how do users rate the experience? Genius offers email/help desk, phone support, 24/7 live representatives, and chat. Users generally describe support as helpful, reliable, and available day and night, with issues resolved effectively. Some reviewers report delays reaching customer care or waiting a day or two for responses, especially during urgent problems. Answer based on 26 reviews User interface ### Is Genius easy to learn and use? Genius makes daily POS tasks easy to learn and navigate for many restaurant and retail teams. Staff often mention a simple layout, quick transaction flow, and useful screen customization, though some businesses find reporting less intuitive, want more advanced customization, or run into occasional freezes and loading issues. Answer based on 26 reviews ## Who uses Genius? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 114 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 114 reviews Administrative 26% Administrative 26% Strategy & Operations 20% Customer Services & Support 12% Sales & Business Development 9% Others 34% Top industries Based on 114 reviews Restaurants 35% Hospitality 28% Food & Beverages 15% Retail 11% Other 11% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.7 (55) 65.45% of 55 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Alerts/Notifications 4.8 (43) 69.77% of 43 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Order Management 4.7 (38) 47.37% of 38 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Online Ordering 4.8 (35) 60.00% of 35 reviewers that rated this feature as important or highly important Tracks and processes online orders Billing & Invoicing 4.7 (34) 58.82% of 34 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Order Tracking 4.8 (28) 46.43% of 28 reviewers that rated this feature as important or highly important Track orders throughout the fulfillment process Genius 50 features Define levels of authorization for access to specific files or systems Generate one-off reports that meet information requirements Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatically create schedules based on business needs or employee availability and qualifications Pre-authorize credit cards to run the total charges that guests accumulate throughout their time at bars Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Accept and process credit card transactions A collection of customer information such as contact details, demographics, previous interactions, etc. Protect sensitive data for digital privacy Graphical representation of data Manage order deliveries until they are received by the customers Electronically collect payments for goods or services Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Designed for bars, clubs, nightclubs, etc. Designed for food trucks Serves restaurants Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Monitor product stock levels Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Access software remotely via mobile devices Manage and support multiple locations Tracks and processes online orders Accept and process online payment transactions Track/log the amount of time employees worked per job using a timer Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage the process of receiving, preparing, and delivering orders for goods/products Manage and track customer orders for goods, investments, or any other purchases Track orders throughout the fulfillment process Accept, record, and reconcile financial transactions Manage employee salary processes, data, taxes, and records administration efficiently Accept and process customer payments for products or services using hardware and software Design, communicate, and distribute incentives to perform a specific action Create, send, and track purchase orders and their statuses Receive data and information in real time Upload, track, and submit receipts in a central database Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants Strategize and implement rewards for returning customers, employees and other members Reports specific to sales analysis for trends and strategies Assign waitstaff and coordinate the table services Set up connections to third-party platforms to improve business processes Track the amount of time spent on a job or task Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Record, update and manage waiting lists Estimated waiting time in the queue Get Advice We can help you find the software with the features you need. Features 4.4 (190) 4.4 Based on 190 reviews ## Pricing Value for money 4.3 (151) [View pricing plan details](https://www.capterra.com/p/195074/Genius/pricing/) Basic $89.00 Other,Per Month It includes: - Accept Payments - Checkout - Online Ordering - Guest Management - Order Management - Employee Management - Office Management - Integrations Value for money 4.3 (151) 4.3 Based on 151 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ 7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Yotpo](https://www.capterra.com/p/144389/Yotpo/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/)[ WebRezPro](https://www.capterra.com/p/113348/WebRezPro/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (179) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (179) 4.4 Based on 179 reviews ## User reviews Overall rating 4.5 Based on 194 reviews Filter by rating 5(130) 4(46) 3(6) 2(2) 1(10) Mentioned topic Sorted by most recent AD Amy D. office admin Hospital & Health Care ### "Happy with the switch!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2026 The entire experience has been good. My rep, our contact and with customer service, the machine, fees and payment processing have all improved for us. Pros The ease of contacting customer service. Value for money is exceptional, and payment processing timers are very fast. Cons Nothing, a little bit of a learning curve, but not bad. It is very easy to use, but was just different. Switched from [Merchant Services](https://www.capterra.com/p/110828/PayConex/) cost and inconvenience of customer service Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 1, 2026 Hi Amy, thank you for taking the time to leave us this positive review! We're so glad to see switching to Genius has been convenient and easy for your business. We look forward to our continued partnership! SK Sheela K. Owner Retail ### "Excellent device" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2026 It seems like the new updates on the devices with whole touch screen, that has helped us taking the payments more convenient Pros I have been using Heartland payment systems for many years and now they have brought genius that is helping our small business with new features that helps alot. Cons I have not have any negative experience with genius so far so I would not have any least liking till date. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 25, 2026 Hi Sheela, thank you so much for taking the time to leave this 5-star review! We're so glad to hear you've had a great experience with Genius and we're very excited for our continued partnership. IT Isaac T. Finance Manager Utilities ### "Brilliant Recruitment Approach " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 24, 2026 We use Genius to streamline all our recruitment process snd this gives us the best candidates The too simplifies the recruitment processes and this saves financial stress for companies Pros Genius makes it easy to recruit and manage candidates and this creates an organized hiring process The app demonstrates brilliant collaboration and this makes hiring process more efficient Cons Genius requires some employees to learn and understand how the application operates The program has leas flexible interface Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 25, 2026 Hi Isaac, thank you for the 5-star review! CR Christopher R. President Retail ### "Dumpster Fire" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 24, 2026 Awful. My experience with Genius has been a complete nightmare. I've I knew what I was getting into, I would have stayed with Clover. Pros Nothing yet, due to the fact that my P.O.S. has been unusable for the month that it's taken to have a menu build implemented. Cons Same as above. The whole process has caused so much unneeded stress. Least of all, the inconvenience that I put my customers thru. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Card Processing.\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 25, 2026 Hi Christopher, thank you for bringing this to our attention. We apologize for your experience and would like to reach out personally to help address your concerns. Please email us at GeniusSocial@globalpay.com so we can have someone reach out to you directly. We appreciate your patience as we work through this. TH Tanya H. Marketing Manager Food & Beverages ### "Very Nice and Helpful Staff" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 11, 2026 Many of the staff members have been exceedingly helpful and kind. From the beginning, they have been welcoming and willing to assist with any questions or needs that come up. Their friendly attitude makes it easy to communicate and feel supported throughout the experience. They take the time to listen carefully and provide clear, thoughtful responses, which helps everything run smoothly. Even when issues arise, they remain patient and professional, making sure concerns are addressed properly. Overall, their kindness and helpful approach have made a positive difference and contributed greatly to a pleasant and comfortable overall experience with the service provided. Pros The equipment was provided at no cost, which made it very accessible and easy to get started. Having free equipment is a significant benefit, especially for those who are trying the service for the first time or managing a limited budget. It helps reduce the upfront investment and allows users to focus on the service itself rather than initial expenses. While there may still be ongoing costs depending on usage or service plans, the free equipment adds strong value overall. It is a helpful feature that makes the service more approachable and lowers the barrier to entry for new customers. Cons Customer support is handled overseas, and overall the experience has been positive. The representatives I have spoken with have been very nice, polite, and willing to help with my questions. They take time to listen and do their best to provide clear answers and solutions. At times, there can be slight delays or communication challenges. I appreciate that they remain patient and respectful throughout the interaction. Overall, while the support is based overseas, the staff are kind and professional, and they make an effort to assist customers as effectively as possible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 12, 2026 Hi, Tanya. Thank you for taking the time to leave us a review. We're glad to hear our team has been helpful, kind, and easy to communicate with throughout the process. We value your feedback and look forward to our continued partnership. DM Donna M. Cleaning Owner Hospitality ### "Great App Makes good for business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 The Genius app is simple and easy to use!! Great for keeping track of the purchased items. Very nice that there is a tutorial on how to use the app! Pros The app is so easy to use! Everything I need to keep track is all there. The payment processing so super fast! Cons So far there is nothing I dislike about Genius! I have not had any kind of issues with this app I will continue to use it! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 1, 2026 Hi Donna, thank you for the 5-star review! We strive to make Genius as smooth and hassle-free as possible, and it's rewarding to see this reflected in your business with us. We look forward to our continued partnership! WH William H. VP Farming ### "Genius is Great for Garden Sales!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 It works very well for our small business! The sales process was easy, and the set-up took less than 20 minutes. Pros Really easy to set-up and use! We got our device and were selling the next day! We were able to load in our best sellers and make it really fast to check people out! Cons No problems so far! We like that the device is very simple and does not have extra apps or any other capabilities. Alternatives considered [Venmo](https://www.capterra.com/p/222572/Venmo-/) Reasons for choosing Genius the handheld is more professional than just using our smartphone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 27, 2026 Hi William, thank you for taking the time to leave us this positive review! We're so glad to hear that Genius has been convenient and easy to use for your business. We look forward to our continued partnership! FM Florissa M. CEO Hospital & Health Care ### "Expensive! Shop around!" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 May 25, 2026 I was told it was free device. I was told the processing fees was 2.6% plus .10 cents. After i signed up and few documents later i found out i was paying 4.16% processing fee and flat fee. And the device is $25 a month or $12 if i process at least $25 a month. Oh and i found out i have 3 years contract. To get out of contact i have to pay $500 Needless to say i am extremely disappointed Pros I like the hand-held device. Easy to use, good visuabiility, compact yet robust. It's an absolute device to have! Cons Its verify expensive! I was lied to by the representative. I was told it was free. I was told the processing fees was 2.6% plus .10 cents. Alternatives considered [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reasons for choosing Genius Much simpler and low cost and it do book keeping feature. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 26, 2026 Hi Florissa, thank you for bringing this to our attention. We apologize for your experience and would like to reach out personally to help address these concerns. Please email us at GeniusSocial@globalpay.com so we can have someone reach out to you directly. We appreciate your patience as we work through this. JM Jacob M. Retail Tile Store Construction ### "Genius Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2026 Pros Streamlined processing, easy to navigate menus and process orders. Interface is easy to work with across multiple fronts. Cons Slight issues with setup, but overall not a bad experience. However, I do believe this was more of a device issue, not with software itself. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2026 Hi Jacob, thank you so much for taking the time to leave this review! We're so glad to hear you've had an easy experience with Genius so far. We appreciate your additional feedback and we look forward to our continued partnership! HD Haley D. Accounting Admin Medical Practice ### "Powerful All In One Life Saver!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2026 A powerful, scalable commerce platform best suited for businesses that want an all in one solution for bookkeeping. Pros Combines POS, payments, reporting, inventory AND customer data all in one system! So efficient and easy to manage. Cons Being that there is such a wide feature set the learning curve did take a bit of time but that is expected with any intricate app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 23, 2026 Hi Haley, thank you so much for taking the time to leave us this positive review! We're so glad to hear Genius has made your business more efficient. We're very excited for our continued partnership! [View all Reviews](https://www.capterra.com/p/195074/Genius/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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