--- title: "Genius Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Genius the right Restaurant POS solution for you? Explore 212 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/195074/Genius/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Genius 4.5 (212) [View alternatives](https://www.capterra.com/p/195074/Genius/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Genius Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews OC Olivia C Digital creatorApparel & Fashion, 11 - 50 employeesUsed the software for: 1-2 years. “I like that it combines key functions such as order management, payments, reporting, and staff controls into one system, which helps streamline daily workflows.“ December 27, 2025 AB Altay B AthleteSports, 11 - 50 employeesUsed the software for: 6-12 months. “There were also some limitations in customization, and relying heavily on the platform meant less direct engagement with customers.“ December 13, 2025 AD Amy D office adminHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “My rep, our contact and with customer service, the machine, fees and payment processing have all improved for us.“ June 30, 2026 TM Tom M NBC directorBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: Less than 6 months. “I dislike genius restaurants reporting features it do hang and sometimes I can click it countless times before it will start working“ December 10, 2025 SK Sheela K OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “I have been using Heartland payment systems for many years and now they have brought genius that is helping our small business with new features that helps alot.“ June 24, 2026 AB Altay B AthleteSports, 11 - 50 employeesUsed the software for: 6-12 months. “One drawback was the commission/fees, which could be challenging for profit margins.“ December 13, 2025 FI Favour I CEOFood Production, 11 - 50 employeesUsed the software for: Less than 6 months. “I like the effectivenss of heartland restaurant in order management and payment processing its very fast and we don't have any record of hanging payments,he mobile pos system works very well heartland gives accurate performance reports too which helps our decision making a lot“ November 15, 2024 CR Christopher R PresidentRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “The whole process has caused so much unneeded stress.“ June 24, 2026 ## Showing most helpful reviews Showing 1-25 of 212 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daytona T. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Credit card processing with ease" July 11, 2026 5.0 I brag about the top of the line system I'm using and customers are intrigued by all the different things the Genius unit can do Pros The ease of use and top-of-the-line technology compared to other competitors. It has so many options on the terminal I have not ever tried using. Cons What I like least about the Genius credit card processing terminal is that I don't use it enough because it is really slow in the Tuxedo Rental Business right now Review Source Response from Global Payments July 13, 2026 Hi Daytona, thank you so much for taking the time to leave this review! We're so glad to hear you’ve had a great experience with Genius and we’re very excited for our continued partnership! JF Jeff F. Sales Manager Food & Beverages Used the software for: 1-2 years ### "A must-have tool, with the greatest features." April 27, 2025 5.0 First of all,their support team is always available all day and night.The experience was awesome and very effective. Pros We've used it for 18 months and to be honest I regret not making it our priority from the beginning. I use it for employees management, tracking their breaks attendance and scheduling their shifts. We also offer online ordering and dine in orders courtesy of Heartland Restaurant. A magnificent software like no other. Cons It was quite helpful to us. We have nothing major to write here. I highly recommend it to anyone who wants to elevate his or her business. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) It was quite expansive for us and in was tough for my new employees to use it. Review Source Response from Global Payments April 28, 2025 Hi Jeff, thank you for leaving us a positive review! We're glad to hear switching to Heartland has been the right choice for you and your business. We're very excited for our continued partnership. James M. President Construction Used the software for: Less than 6 months ### "Not a fan - would not use again" August 19, 2026 1.0 I had to call support line on approximately half of the transactions because the system gave an error. Many of the calls lasted greater than 20 mins with some as long as an hour and more. Those calls were needed to just get the system to work. Pros I honestly can't think of anything Genius does well other than the recognition that the company's software/system is of poor quality because the support line provides examples of the issues in the selection options. Cons System did not work much of the time. At first I thought it was a start-up issue but after 4 months, I still get the same "oops...something went wrong" when trying to process the majority of our transactions and it makes our business look like amateur hour. Our new system worked right away. Review Source Response from Global Payments August 24, 2026 Hi James, thank you for bringing this to our attention. We apologize for your experience and would like to reach out personally to help address these concerns. Please email us at GeniusSocial@globalpay.com so we can have someone reach out to you directly. We appreciate your patience as we work through this. VK Valerie K. General Manager Medical Practice Used the software for: 2+ years ### "General Manager " August 6, 2026 4.0 Overall, our experience with Genius has been very positive. The system is reliable, user-friendly, and has helped make our payment processing more efficient and organized. It has been easy for our staff to incorporate into our daily workflow, and transactions are generally quick and straightforward. Customer support has also been helpful when we have needed assistance. Overall, Genius has been a dependable solution for our business, and we are satisfied with the service. Pros What I like most about Genius is how easy and convenient it is to use. The system is straightforward, reliable, and helps make our payment processing more efficient. Transactions are easy to manage, and the platform helps keep the payment process organized for both our staff and customers. Overall, Genius has been a dependable solution for our business and has helped simplify our day-to-day payment processing Cons What I like least about Genius is that there can be a learning curve when first getting familiar with all of the features and settings. Some areas could be a little more intuitive, and having easier access to step-by-step guidance would be helpful. However, once you become familiar with the system, it is generally easy to use and works well for our needs. Review Source Response from Global Payments August 7, 2026 Hi Valerie, thank you so much for taking the time to leave this review! We're so glad to hear you've had a great experience with Genius. Thank you for your additional comments, we will take them into account. We're very excited for our continued partnership! ZL Ziga L. Sales Manager Food & Beverages Used the software for: 1-2 years ### "Engage with the best and give your customers the best." April 1, 2025 5.0 Wow! The experience was so satisfying and life changing. Pros A unique and powerful tool which helps you run your restaurants like a pro. Everything you need in one place,don't miss out. Cons I will be so selfish to complain after all the help and great results have received from Heartland Restaurant. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) I had heard a lot about Heartland Restaurant so we decided to try it. Review Source Response from Global Payments April 2, 2025 Hi Ziga, thank you for leaving us a positive review! We're glad to hear making the switch to Heartland Restaurant has helped run your restaurant like a pro. We're very excited for our continued partnership! SP SUNNY P. MANAGER Automotive Used the software for: Less than 6 months ### "Genius is GENIUS" August 14, 2026 5.0 My overall experience with the system has been good. It is user-friendly, easy to understand, and simple to operate. I like that most of the options are available on the same page, which makes it convenient and saves time. The system is also straightforward enough that you do not need extensive training to figure things out. There are a few features that I find irritating, especially the active microphone feature, since it cannot be turned off without shutting down the system. However, aside from that issue, the system works well and does what it is supposed to do. Overall, I am satisfied with the experience. Pros User-Friendly: The system is very easy to use and straightforward, even for someone using it for the first time. All the main options and features are conveniently located on the same page, so you don’t have to keep going back and forth between different screens or menus. The layout is simple, clean, and easy to understand, which makes finding the feature you need quick and hassle-free. Everything is organized in a way that makes sense, and the controls are easy to access. Overall, the system is user-friendly, saves time, and does not require much training to get started. Cons Active Microphone: You cannot turn off this feature. If you disable it, the entire system shuts down. It’s an irritating feature, but unfortunately, we have to deal with it. Review Source Response from Global Payments August 17, 2026 Hi Sunny, thank you for taking the time to leave us this positive review! We're so glad to hear that Genius is user-friendly while saving time for you and your business. We appreciate your additional feedback, and we look forward to our continued partnership! IT Isaac T. Finance Manager Utilities Used the software for: 2+ years ### "Brilliant Recruitment Approach " June 24, 2026 5.0 We use Genius to streamline all our recruitment process snd this gives us the best candidates The too simplifies the recruitment processes and this saves financial stress for companies Pros Genius makes it easy to recruit and manage candidates and this creates an organized hiring process The app demonstrates brilliant collaboration and this makes hiring process more efficient Cons Genius requires some employees to learn and understand how the application operates The program has leas flexible interface Review Source Response from Global Payments June 25, 2026 Hi Isaac, thank you for the 5-star review! CR Camila R. Owner Automotive Used the software for: 6-12 months ### "Bad payment processor company" August 20, 2026 1.0 Pros Global payments was truly a bad company for my business' payment processing system. The value for money is high and the reps at this company are going to do their job halfway and leave you with the company pulling money out of your account for their own mistakes. Not to mention I've been waiting on a refund for 6 months!!! They do not care, poor customer service Cons Took money out of my account without explanation, approved a refund but has yet to refund me after 6 months of calling. Review Source Response from Global Payments August 21, 2026 Hi Camila, it’s important to us that we get things right so we’d like to learn more about what happened and how we can make the situation better. Could you email us at GeniusSocial@globalpay.com so we can address your concerns personally? Your feedback is crucial in helping us improve. SW Sasha W. Company General Manager Retail Used the software for: 1-2 years ### "Ultimately Unhappy" August 18, 2026 2.0 Poor, thinking about changing credit card processing systems after a lot of issues and poor customer support. Pros Integrates with Global Payments POS. Sleek interface on terminals - I like that clients can see itemized receipts before they checkout. Cons We have a lot of issues with our terminals and they are always disconnecting and timing out on payments. I also find support to be not so helpful when troubleshooting. Review Source Response from Global Payments August 19, 2026 Hi Sasha, we’re genuinely sorry to hear about your experience. Please email your contact details to GeniusSocial@globalpay.com so we can get in touch directly and resolve your concerns. Your feedback is invaluable to us, and we’re committed to making things right. Thank you for your patience and bringing these concerns to our attention. LL Lu L. Accounting Building Materials Used the software for: 6-12 months ### "Genius is quite a genius machine, does it all. " July 16, 2026 5.0 Great! Better than any other terminal I have used. I wouldn't change it for anything else. Love It! Pros Quick and user friendly, self explanatory, everything is right on the point. Time saver, Love love it. Cons Honestly, I like everything about it, even the name says it all you need to know about this product. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Not happy, too slow and to receive money. Review Source Response from Global Payments July 17, 2026 Hi Lu, thank you for taking the time to leave us this positive review! We're so glad to hear that our POS solutions have been convenient and easy to use for you and your business. We look forward to our continued partnership! AB Altay B. Athlete Sports Used the software for: 6-12 months ### "Overall Positive Experience with Genius – Restaurants" December 13, 2025 5.0 Overall, my experience with Genius – Restaurants was positive. Despite the costs and limited flexibility, the benefits of increased visibility, smoother operations, and ease of use made it a valuable tool for the business. Pros Genius – Restaurants was simple and efficient to use, making reservation management much easier, especially during peak hours. It helped boost our restaurant’s online presence and attracted new customers we may not have reached otherwise. Cons One drawback was the commission/fees, which could be challenging for profit margins. There were also some limitations in customization, and relying heavily on the platform meant less direct engagement with customers. Review Source Response from Global Payments December 16, 2025 Hi Altay, thank you so much for taking the time to leave this review! We’re glad to hear that the platform has helped streamline your operations and boost your online presence. We also appreciate your valuable feedback as we continuously work to improve our services. We look forward to our continued partnership! EC Emie C. Supplier Food Production Used the software for: Less than 6 months ### "Everything is in order with genius for restaurants " September 10, 2025 5.0 Genius for restaurant customization is very easy and their user friendly from their customer service Pros I could manage and monitor my order without no hard learning curve lastly the payment process is easy and I can track my transactions from A-Z Cons Genius for restaurant is very a little bit expensive compared to their alternatives tools is not suitable for small businesses Review Source Response from Global Payments September 12, 2025 Hi Emie, thank you for leaving us a review! We're glad to hear Genius has been easy to use and customizable. Thanks for your additional feedback and we look forward to our continued partnership! JM Jacob M. Retail Tile Store Construction Used the software for: Less than 6 months ### "Genius Review" May 20, 2026 5.0 Pros Streamlined processing, easy to navigate menus and process orders. Interface is easy to work with across multiple fronts. Cons Slight issues with setup, but overall not a bad experience. However, I do believe this was more of a device issue, not with software itself. Review Source Response from Global Payments May 22, 2026 Hi Jacob, thank you so much for taking the time to leave this review! We're so glad to hear you've had an easy experience with Genius so far. We appreciate your additional feedback and we look forward to our continued partnership! CA Christoper A. Sales Associate Financial Services Used the software for: 1-2 years ### "Most reliable tools for retail operation." July 11, 2025 5.0 Pros Helpful customer service, very responsive with our request with help to integrate POS system with our current CMS software. Email is responded within 2 days at most, really happy with support experience. Cons Working solutions to replace our previous POS system, Heartland Retail POS is much more modern with advance solution for inventory check-up, payment gateway and daily report. I have no dislike for this platform. Review Source Response from Global Payments July 14, 2025 Hi there, thank you for taking the time to leave us this positive review! We're so glad to see our Customer Service has been responsive and helpful for you and your business. We look forward to our continued partnership! EI Emem I. Filmmaker Entertainment Used the software for: Less than 6 months ### "Catering tool" May 27, 2025 5.0 I find Genius for Restaurants to be a powerful tool that significantly enhances efficiency and customer experience in my restaurant Pros I appreciate the way Genius restaurant tool diverse Ordering Options from Supports countertop POS, mobile POS, self-service kiosks, and online ordering, catering for our various customer preferences Cons Getting everything configured can take time and effort aside this there’s no any other issues at all Review Source Response from Global Payments May 29, 2025 Hi Emem, thank you for leaving us a positive review! It's great to hear that Genius enhances efficiency for your business. We look forward to our continued partnership! GE Guilherme E. Manager Real Estate Used the software for: 6-12 months ### "Excellent product for restaurant management" April 28, 2025 5.0 Pros Restaurant management, order management and payment processing is what make this software incredible and life saver for restaurant business. It help to run restaurant operation easier and ensure we able to cater more customer on peak hours. Table turned and reservation system by the application is indeed helpful and gives customer a positive experience. Cons Only few minor issues like screen frozen and interface not loading that happen when we are busy. It just need for a quick reboot before it can operate again. Review Source Response from Global Payments April 29, 2025 Hi Guilherme, thank you for leaving us a positive review! It's great to hear that Heartland Restaurant has been a lifesaver for your business. We appreciate your additional feedback and we look forward to our continued partnership! JB Jay B. Content creator Entertainment Used the software for: Less than 6 months ### "An excellent choice for any restaurant " September 13, 2025 5.0 Pros I love their customers support team,they resolve issues effectively. And it use friendly. It supports different order types. Cons I like the effectiveness of heartland restaurant but i wish they can work on their equipment, they should get everything properly set up. Review Source Response from Global Payments September 17, 2025 Hi Jay, thank you for leaving us a positive review! We're glad to hear that our Customer Support team has been helpful for your business. Thanks for your additional feedback and we look forward to our continued partnership! AM Adam M. Yield Manager Medical Devices Used the software for: 1-2 years ### "Fast payment processing with various of payment option" February 12, 2025 3.0 Manage daily retail operation and payment processing in a steady pace. Pros Heartland Retail help me to manage all type of card payment and processing the payment quickly in less than 10 second in most cases. Daily report generation is automatic at the end of the day, or can be produce at any time by demand by connecting it with accounting department for accurate report analytics. Implementation wise, it is fast to setup and the integration with HRIS able to connect on the first attempt. Cons Real issues with this software is the lags that it cause when I fire up the POS hardware. It take around 10 minutes for the system to fully online and ready for daily operation. The software isn't too heavy or using too many CPU resources but the problem is consistent. Review Source Response from Global Payments February 17, 2025 Hi Adam, thank you for leaving us a review. We appreciate you bringing this concern to our attention. We apologize for the inconvenience this has caused you. Please email us at social@heartland.us so we can have someone from our team reach out to you directly. Thank you for your time and patience as we work to resolve this matter. RQ Rizwan Q. Manager Hospitality Used the software for: 1-2 years ### "Super-easy tools, an outstanding POS software." March 2, 2025 5.0 A super easy POS software, favorite of all restaurants and even for those businesses running from small premises. Pros Outstanding tools to order from menu, simple to use and super-easy for anyone to order first time. Cons Menu choice and tools to customize, an excellent set of tools to make changes. Review Source Response from Global Payments March 3, 2025 Hi Rizwan, thank you for leaving us a positive review! It's great to hear that Heartland Restaurant has the tools to help you run a great business. We're very excited for our continued partnership! OT Olawunmi T. Restaurant General Manager Food & Beverages Used the software for: 6-12 months ### "POS system that does the job" February 8, 2025 5.0 Pros Operating a large restaurant can come with challenges but heartland restaurant has made the experience pleasant for me in terms of it's outstanding POS system Cons It can take a while to contact the customer care service, but they come good Review Source Response from Global Payments February 14, 2025 Hi Olawunmi, thank you for leaving us a positive review! We're glad to hear that Heartland simplifies things for you and your business. Thank you for your additional feedback and we look forward to our continued partnership! CW Courtney W. Owner Retail Used the software for: 2+ years ### "Heartland Retail - be Cautious " December 7, 2024 3.0 Poor - before this I would have said I really like the system. This has made me rethink using them. The local sales rep has been no help and only frustrating me more. Pros Online support is great but the local sales rep is NO help and not worth changing to the new ENO system they are now trying to sell you on. Cons I have used heartland retail since 2020. We have had issues over the years but usually could call the support and it’s fixed that same days. I made the HUGE mistake of working with the local sales representative (who sold me on him living near by and could pop by anytime an help me). He came on a Tuesday installed the new Eno Heartland Retail system with in hours the system didn’t work. I am texting and calling - I had a good customer come thru to check out and the machine just stopped working. I get it back online and it’s incredibly slow. To put in a customers name takes so long and it’s just slowly loading. Day two still problems - so slow and then all of my equipment doesn’t work. The label printer will not connect to the new system and my sales rep told me to not add it to the POS because it could slow it down and now I’m realizing he must have known how terrible and slow the new system is because he cautioned me multiple times about adding anything else to the POS. It should have been a red flag. My advice to don’t switch - the new system is terrible and not worth the headache. Review Source Response from Global Payments December 18, 2024 Hi Courtney, we apologize for your experience and would like to reach out personally to help address these concerns. Please email us at social@heartland.us so we can have someone from our team reach out to you directly. Thank you for bringing this to our attention. We appreciate your patience as we work through this. NV Nithusha V. BA Human Resources Used the software for: Less than 6 months ### "Love the product!" February 17, 2025 5.0 A solid POS system that simplifies restaurant operations. It's reliable, easy to navigate, and helps streamline orders, payments, and inventory tracking. Pros The user-friendly interface speeds up transactions, and the cloud-based system ensures easy access from anywhere. Cons Some features take time to learn, but honesty great Review Source Response from Global Payments March 4, 2025 Hi Nithusha, thank you for leaving us a positive review! We love hearing that Heartland Restaurant helps simplify operations and is easy to use. We look forward to our continued partnership! LJ Larissa J. Admin Accounting Used the software for: Less than 6 months ### "Heart landing " February 8, 2025 5.0 Pros Simple easy to use interface, quick easy Cons Nothing comes to mind in the time I’ve utilized product Review Source Response from Global Payments February 11, 2025 Hi Larissa, thank you for leaving us a positive review! VR Verified Reviewer Network Operations Center Engineer Telecommunications Used the software for: 6-12 months ### "Heartland Restaurant is easy to use" December 14, 2024 5.0 Pros It gives clear performance reports, showing where we can improve and what is working well. Our guests really like the quick and smooth ordering experience, which makes them want to come back. The simple dashboard and client management features are also very helpful. Cons The customer support team is very good, and we haven't faced any challenges. Everything is working smoothly Review Source Response from Global Payments December 17, 2024 Hi there, thank you for leaving us a 5-star review! It's always great to hear that Heartland Restaurant is easy to use and that our customer support team has been helpful. We look forward to our continued partnership! TO Tubosun O. General Manager Restaurants Used the software for: 6-12 months ### "Took the ease of managing orders to another level " December 3, 2024 5.0 itOverall, it has been a really helpful POS solution and has improved our restaurant's online ordering system Pros Heartland restaurant has been great for our online ordering system. It has made everything, from checkout to delivery, way easier to manage. The performance reports are very detailed as well I must add. setting it up was simple also and it I customized it to fit our restaurant needs. the digitization of the menu items is also a really nice touch. Cons It has not giving me any difficulty since I have been using it Review Source Response from Global Payments December 9, 2024 Hi Tubosun, thank you for leaving us this positive review! It's great to hear that Heartland Restaurant has helped improve your restaurant's online ordering capabilities. We're very excited for our continued partnership! 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