# Genius Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Genius the right Restaurant POS solution for you? Explore 189 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/195074/Genius/reviews --- Genius 4.5 (189) [View alternatives](https://www.capterra.com/p/195074/Genius/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Reviews of Genius Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews OC Olivia C Digital creatorApparel & Fashion, 11 - 50 employeesUsed the software for: 1-2 years. “I like that it combines key functions such as order management, payments, reporting, and staff controls into one system, which helps streamline daily workflows.“ December 27, 2025 AB Altay B AthleteSports, 11 - 50 employeesUsed the software for: 6-12 months. “There were also some limitations in customization, and relying heavily on the platform meant less direct engagement with customers.“ December 13, 2025 FI Favour I CEOFood Production, 11 - 50 employeesUsed the software for: Less than 6 months. “I like the effectivenss of heartland restaurant in order management and payment processing its very fast and we don't have any record of hanging payments,he mobile pos system works very well heartland gives accurate performance reports too which helps our decision making a lot“ November 15, 2024 TM Tom M NBC directorBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: Less than 6 months. “I dislike genius restaurants reporting features it do hang and sometimes I can click it countless times before it will start working“ December 10, 2025 EI Emem I FilmmakerEntertainment, 2 - 10 employeesUsed the software for: Less than 6 months. “I appreciate the way Genius restaurant tool diverse Ordering Options from Supports countertop POS, mobile POS, self-service kiosks, and online ordering, catering for our various customer preferences“ May 27, 2025 AB Altay B AthleteSports, 11 - 50 employeesUsed the software for: 6-12 months. “One drawback was the commission/fees, which could be challenging for profit margins.“ December 13, 2025 AM Adam M Yield ManagerMedical Devices, 201 - 500 employeesUsed the software for: 1-2 years. “Heartland Retail help me to manage all type of card payment and processing the payment quickly in less than 10 second in most cases.“ February 12, 2025 EC Emie C SupplierFood Production, 51 - 200 employeesUsed the software for: Less than 6 months. “Genius for restaurant is very a little bit expensive compared to their alternatives tools is not suitable for small businesses“ September 10, 2025 ## Showing most helpful reviews Showing 1-25 of 189 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vijesh P. Sales Executive Computer & Network Security Used the software for: 6-12 months ### "It's user-friendly Interface" November 15, 2024 5.0 Pros Heartland Restaurant is excellent. It's an easy-to-use management system that helps us track cash flow, monitor inventory, and manage our employees easily. The software generates sales reports that are very helpful. The POS system processes food orders quickly. Cons We have no complaints, it's easy to set up and manage. It works smoothly. Review Source Response from Global Payments November 21, 2024 Hi Vijesh, thank you for leaving us a 5-star review! It's great to hear that Heartland Restaurant's user interface has been easy to use for you and your business. We're very excited for our continued partnership! MB Marta B. Restaurant And Bar Manager Restaurants Used the software for: 2+ years ### "Magnificent Standalone POS device" December 1, 2024 5.0 Pros Running a bar is not easy but Heartland Restaurant has made it a dream come true to run the bar without hassles. The standalone POS device is a great invention. Cons What I like less about it is the time taken to contact customer service. Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) Just a normal switch between the two softwares. Review Source Response from Global Payments December 9, 2024 Hi Marta, thank you for leaving us a positive review! We're glad to hear Heartland Restaurant has helped streamline your business. We appreciate your additional feedback and we look forward to our continued partnership! CW Courtney W. Owner Retail Used the software for: 2+ years ### "Heartland Retail - be Cautious " December 7, 2024 3.0 Poor - before this I would have said I really like the system. This has made me rethink using them. The local sales rep has been no help and only frustrating me more. Pros Online support is great but the local sales rep is NO help and not worth changing to the new ENO system they are now trying to sell you on. Cons I have used heartland retail since 2020. We have had issues over the years but usually could call the support and it’s fixed that same days. I made the HUGE mistake of working with the local sales representative (who sold me on him living near by and could pop by anytime an help me). He came on a Tuesday installed the new Eno Heartland Retail system with in hours the system didn’t work. I am texting and calling - I had a good customer come thru to check out and the machine just stopped working. I get it back online and it’s incredibly slow. To put in a customers name takes so long and it’s just slowly loading. Day two still problems - so slow and then all of my equipment doesn’t work. The label printer will not connect to the new system and my sales rep told me to not add it to the POS because it could slow it down and now I’m realizing he must have known how terrible and slow the new system is because he cautioned me multiple times about adding anything else to the POS. It should have been a red flag. My advice to don’t switch - the new system is terrible and not worth the headache. Review Source Response from Global Payments December 18, 2024 Hi Courtney, we apologize for your experience and would like to reach out personally to help address these concerns. Please email us at social@heartland.us so we can have someone from our team reach out to you directly. Thank you for bringing this to our attention. We appreciate your patience as we work through this. HD Haley D. Accounting Admin Medical Practice Used the software for: Less than 6 months ### "Powerful All In One Life Saver!" March 20, 2026 5.0 A powerful, scalable commerce platform best suited for businesses that want an all in one solution for bookkeeping. Pros Combines POS, payments, reporting, inventory AND customer data all in one system! So efficient and easy to manage. Cons Being that there is such a wide feature set the learning curve did take a bit of time but that is expected with any intricate app. Review Source Response from Global Payments March 23, 2026 Hi Haley, thank you so much for taking the time to leave us this positive review! We're so glad to hear Genius has made your business more efficient. We're very excited for our continued partnership! MR Margaret R. General Manager Restaurants Used the software for: 1-2 years ### "Changed restaurant completely for good" October 23, 2024 5.0 Pros The point of sale and POS is completely changed. The menu items are digitized as per Heartland Restaurants initiative. Great change overall. Cons In a while, I am not troubled by any of its aspects. Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) The ease of use was a big factor in this switch. Review Source Response from Global Payments October 29, 2024 Hi Margaret, thank you for leaving us a positive review! We're happy to hear that Heartland Restaurant is easy to use and the switch was worth it. We're very excited for our continued partnership! OC Olivia C. Digital creator Apparel & Fashion Used the software for: 1-2 years ### "A Reliable All-in-One Solution for Streamlining Restaurant Operations" December 27, 2025 5.0 Despite a few minor limitations, Genius – Restaurants is a solid all-in-one solution. It improves efficiency, simplifies operations, and supports smooth day-to-day restaurant management, making it a reliable choice for many restaurant environments. Pros The platform is easy to use and well-suited for restaurant operations. I like that it combines key functions such as order management, payments, reporting, and staff controls into one system, which helps streamline daily workflows. Cons Some features require time to set up and fully understand, especially when first getting started. Customization options can feel limited for restaurants with more complex or unique needs. Occasional updates may require staff to adjust to small changes, and certain integrations may need additional configuration or support. Review Source Response from Global Payments January 2, 2026 Hi Olivia, thank you for leaving a positive review! We're glad to hear that Genius helps streamline your restaurant operations. We appreciate your additional feedback and we look forward to our continued partnership! CI Chyng I. Public figure Food Production Used the software for: 1-2 years ### "An All-in-One Solution That Simplifies Restaurant Management" December 23, 2025 5.0 Overall, Genius provides strong value for restaurants, with its benefits clearly outweighing the limitations once you become familiar with the system. Pros In my experience, Genius is a very effective all-in-one solution for managing restaurant operations. I like how it combines billing, payments, reporting, inventory, and staff management in a single platform. The system is user-friendly, which makes daily operations smoother and helps staff adapt quickly. Cons One drawback is that the platform can feel a bit complex at first due to the wide range of features available. It takes some time to fully understand and utilize everything Genius offers. Some advanced features also require initial setup, which can be time-consuming. Additionally, since it’s cloud-based, performance depends on having a reliable internet connection. Review Source Response from Global Payments December 29, 2025 Hi Chyng, thank you so much for taking the time to leave this review! We're so glad to hear that Genius has been user-friendly and effective for you and your business. We appreciate the additional feedback and we're very excited for our continued partnership. AB Altay B. Athlete Sports Used the software for: 6-12 months ### "Overall Positive Experience with Genius – Restaurants" December 13, 2025 5.0 Overall, my experience with Genius – Restaurants was positive. Despite the costs and limited flexibility, the benefits of increased visibility, smoother operations, and ease of use made it a valuable tool for the business. Pros Genius – Restaurants was simple and efficient to use, making reservation management much easier, especially during peak hours. It helped boost our restaurant’s online presence and attracted new customers we may not have reached otherwise. Cons One drawback was the commission/fees, which could be challenging for profit margins. There were also some limitations in customization, and relying heavily on the platform meant less direct engagement with customers. Review Source Response from Global Payments December 16, 2025 Hi Altay, thank you so much for taking the time to leave this review! We’re glad to hear that the platform has helped streamline your operations and boost your online presence. We also appreciate your valuable feedback as we continuously work to improve our services. We look forward to our continued partnership! LM Lov M. Ambassador Entertainment Used the software for: Less than 6 months ### "Genius-restaurant is a high quality and enjoyable dining experience" December 15, 2025 5.0 In as much as Genius Restaurant is concerned they’re well positioned, secured, organized and managed I highly recommend its service as prior to their unique food and settings, they’re well enjoyable. Pros One of the biggest strengths I like about Genius-restaurant is its simplicity and order of management, the brand focuses on delivering good food which makes it appealing to wide range of customers and suppliers as well as management in the company. This brand payment process is designed to be easy and unique without a doubt and they make sure that there is well a Established security management to sustain its services. Cons I do not have much least likes about Genius-restaurant,despite its strength during peak hours, service can sometimes be slow due to high demand. Additionally, some locations may have limited seating or parking, which can be inconvenient. Review Source Response from Global Payments December 17, 2025 Hi Lov, thank you for taking the time to leave us this positive review! We're so glad to hear that Genius has made the payment process convenient and easy to use for your business. We look forward to our continued partnership! EC Emie C. Supplier Food Production Used the software for: Less than 6 months ### "Everything is in order with genius for restaurants " September 10, 2025 5.0 Genius for restaurant customization is very easy and their user friendly from their customer service Pros I could manage and monitor my order without no hard learning curve lastly the payment process is easy and I can track my transactions from A-Z Cons Genius for restaurant is very a little bit expensive compared to their alternatives tools is not suitable for small businesses Review Source Response from Global Payments September 12, 2025 Hi Emie, thank you for leaving us a review! We're glad to hear Genius has been easy to use and customizable. Thanks for your additional feedback and we look forward to our continued partnership! ZI Zellie I. Writer Writing and Editing Used the software for: 6-12 months ### "Best sales tracker " June 7, 2025 5.0 Heartland retail tracks everything from my sales,customer names and items they bought from me and the amount they paid smoothly Pros Very clear user-friendly toool I can tracks my sales,quantity of what they buy effectively from me on one dashboard Cons Six months of using heartland retail tool no single complaint from be if I were to be honest I enjoyed heartland retail Review Source Response from Global Payments June 10, 2025 Hi Zellie, thank you for leaving us a 5-star review! We're so glad you've been enjoying Heartland Retail for the past six months. We look forward to another six months and beyond! CA Christoper A. Sales Associate Financial Services Used the software for: 1-2 years ### "Most reliable tools for retail operation." July 11, 2025 5.0 Pros Helpful customer service, very responsive with our request with help to integrate POS system with our current CMS software. Email is responded within 2 days at most, really happy with support experience. Cons Working solutions to replace our previous POS system, Heartland Retail POS is much more modern with advance solution for inventory check-up, payment gateway and daily report. I have no dislike for this platform. Review Source Response from Global Payments July 14, 2025 Hi there, thank you for taking the time to leave us this positive review! We're so glad to see our Customer Service has been responsive and helpful for you and your business. We look forward to our continued partnership! GE Guilherme E. Manager Real Estate Used the software for: 6-12 months ### "Excellent product for restaurant management" April 28, 2025 5.0 Pros Restaurant management, order management and payment processing is what make this software incredible and life saver for restaurant business. It help to run restaurant operation easier and ensure we able to cater more customer on peak hours. Table turned and reservation system by the application is indeed helpful and gives customer a positive experience. Cons Only few minor issues like screen frozen and interface not loading that happen when we are busy. It just need for a quick reboot before it can operate again. Review Source Response from Global Payments April 29, 2025 Hi Guilherme, thank you for leaving us a positive review! It's great to hear that Heartland Restaurant has been a lifesaver for your business. We appreciate your additional feedback and we look forward to our continued partnership! WA Walach A. Sales Information Technology and Services Used the software for: 1-2 years ### "Reliable for retail business and operation" April 29, 2025 4.0 Pros Heartland Retail helped to make it easy to running a retail operation, tracking order/inventory and flawless payment processing from different payment option. Cons Easy to setup. Can integrate easily with tablet that we use in store and warehouse. No issue at all. Review Source Response from Global Payments May 5, 2025 Hi Walach, thanks for leaving us another positive review! We are glad Heartland Retail is easy to use for your business needs. We look forward to our continued partnership! RQ Rizwan Q. Manager Hospitality Used the software for: 1-2 years ### "Super-easy tools, an outstanding POS software." March 2, 2025 5.0 A super easy POS software, favorite of all restaurants and even for those businesses running from small premises. Pros Outstanding tools to order from menu, simple to use and super-easy for anyone to order first time. Cons Menu choice and tools to customize, an excellent set of tools to make changes. Review Source Response from Global Payments March 3, 2025 Hi Rizwan, thank you for leaving us a positive review! It's great to hear that Heartland Restaurant has the tools to help you run a great business. We're very excited for our continued partnership! FD Fabio D. CIO Information Technology and Services Used the software for: 6-12 months ### "Streamlined POS" April 7, 2025 4.0 Pros Heartland Retail system is well developed with the best UI and easy to creat custom fields for tracking inventory. Cons Heartland Retail is convenient for collecting payment from different digital platforms. Review Source Response from Global Payments April 8, 2025 Hi Fabio, thank you for leaving us a positive review! We're glad to hear Heartland Retail is easy to use for your business needs. We look forward to our continued partnership! VR Verified Reviewer Data analyst Computer & Network Security Used the software for: 6-12 months ### "Excellent choice for restaurant use" November 29, 2024 5.0 Pros The digital POS system is a main feature. It allows online payments, bill generation, and fully automates the restaurant. The mobile POS system works extremely well .the support team is reliable and ready to help. Cons No dislike, Everything on one page is the best solution for us Review Source Response from Global Payments December 5, 2024 Hi there, thank you for leaving us a 5-star review! It's great to hear that Heartland Restaurant has been a great addition to you and your business. We look forward to our continued partnership! CE Carina E. Unternehmensinhaber Restaurants Used the software for: 1-2 years ### "Superb portable billing devices" November 15, 2024 5.0 Pros The table management device is superb. It records all the dishes ordered by the visitor and bills them accordingly. Cons I never faced awkward situation with Heartland devices. Review Source Response from Global Payments November 21, 2024 Hi Carina, thank you for leaving us a 5-star review! We're glad Heartland Restaurant has been reliable for you and your business. We look forward to our continued partnership! GM Giulia M. Manager Restaurants Used the software for: 6-12 months ### "Hugher yield oriented POS" December 8, 2024 5.0 Pros POS devices of Heartland are reducing the workload on kitchen and the waiters simultaneously. Therefore, leading to higher yeilds and income of the restaurant. Cons Matches the requirements of the restaurants. Review Source Response from Global Payments December 11, 2024 Hi Giulia, thank you so much for taking the time to leave this review! We're so glad to hear you've had a great experience with Heartland and we're very excited for our continued partnership. FF Filippo F. Executive chef Restaurants Used the software for: 2+ years ### "Blends spontaneously with entire business" October 24, 2024 5.0 Pros Heartland Restaurant is an amazing product for large bar and restaurant. Accounting and POS are integrated and blends. Cons I would like to see improvements to the dashboard. Review Source Response from Global Payments October 30, 2024 Hi Filippo, thank you for leaving us a positive review! It's great to know that Heartland Restaurant integrates well with your business. We appreciate your additional feedback and we're excited for our continued partnership! BJ Bram J. Head Chef Restaurants Used the software for: 2+ years ### "Effortless Integration with lots of benefits" October 24, 2024 4.0 Pros I like how it integrated into the existing system. The reward points programme is what we were looking for and it has reaped benefits for both our customers and the restaurant. Cons The pricing bit can be given a second look by the seller. Review Source Response from Global Payments October 30, 2024 Hi Bram, thank you for leaving us a positive review! It's great to hear that Heartland Restaurant has integrated well with your business. We appreciate your additional feedback and we look forward to our continued partnership! LJ Larissa J. Admin Accounting Used the software for: Less than 6 months ### "Heart landing " February 8, 2025 5.0 Pros Simple easy to use interface, quick easy Cons Nothing comes to mind in the time I’ve utilized product Review Source Response from Global Payments February 11, 2025 Hi Larissa, thank you for leaving us a positive review! GG Gabe G. SEO Consultant Internet Used the software for: 2+ years ### "Elevate your food experience by using Heartland Restaurant." September 11, 2024 5.0 Speed up and keep your customers in control by using scan to pay very legit. It highly intergrates. Pros Offers mobile POS system thus enabling us to enjoy full functionality. The fact that it supports online ordering makes it our favorite. Track time, attendance and breaks and even schedule shifts with Heartland Restaurant. Cons Nothing to complain at all ,I love it's functionality. Review Source Response from Global Payments September 18, 2024 Hi Gabe, thank you for leaving us a 5-star review! It's great to know that Heartland's mobile POS system has elevated your business operations. We're very excited for our continued partnership! Gaurav B. Associate recruiter Consumer Services Used the software for: 6-12 months ### "Great Restaurant management tool Heartland Restaurant !" September 2, 2024 4.0 Overall its been great experience if i include my personal experience and my team. Restaurant orders and requirements are easily fulfilled and helps in creating good connection with the customer. Pros It has been wonderful to manage our restaurant hassle free and Everything including payment , ordering , reports of order can be easily managed from the dashboard. I am definitely fond of its user friendly dashboard and client management through the platform. Cons I don't find any major issue while working with this platform although it had some glitches from time to time , it can be improved. Review Source Response from Global Payments September 4, 2024 Hi Gaurav, thank you for leaving us this review! We love hearing ordering has been hassle-free for your restaurant. Thanks for your additional feedback and we're excited for our continued partnership! NC Natalia C. Ceo Alternative Medicine Used the software for: Less than 6 months ### "Great sale system " March 5, 2025 4.0 Overall, great sale system app and easy to use. Pros I used it to recommend to a friend who owns a big restaurant chain, and she loved it. Cons For what I could tell, I would like to see more healthy restaurants involved. Review Source Response from Global Payments March 6, 2025 Hi Natalia, thank you for leaving us a positive review! Thanks for recommending Heartland Restaurant to other business owners. We look forward to our continued partnership! 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