--- title: "Genius Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Genius the right Restaurant POS solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/195074/Genius/reviews/" page_type: "reviews" language: "en" --- Genius 4.4 (211) [View alternatives](https://www.capterra.com/p/195074/Genius/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 3rd, 2026 # Reviews of Genius Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews OC Olivia C Digital creatorApparel & Fashion, 11 - 50 employeesUsed the software for: 1-2 years. “I like that it combines key functions such as order management, payments, reporting, and staff controls into one system, which helps streamline daily workflows.“ December 27, 2025 AB Altay B AthleteSports, 11 - 50 employeesUsed the software for: 6-12 months. “There were also some limitations in customization, and relying heavily on the platform meant less direct engagement with customers.“ December 13, 2025 AD Amy D office adminHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “My rep, our contact and with customer service, the machine, fees and payment processing have all improved for us.“ June 30, 2026 TM Tom M NBC directorBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: Less than 6 months. “I dislike genius restaurants reporting features it do hang and sometimes I can click it countless times before it will start working“ December 10, 2025 SK Sheela K OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “I have been using Heartland payment systems for many years and now they have brought genius that is helping our small business with new features that helps alot.“ June 24, 2026 EC Emie C SupplierFood Production, 51 - 200 employeesUsed the software for: Less than 6 months. “Genius for restaurant is very a little bit expensive compared to their alternatives tools is not suitable for small businesses“ September 10, 2025 FI Favour I CEOFood Production, 11 - 50 employeesUsed the software for: Less than 6 months. “I like the effectivenss of heartland restaurant in order management and payment processing its very fast and we don't have any record of hanging payments,he mobile pos system works very well heartland gives accurate performance reports too which helps our decision making a lot“ November 15, 2024 AB Altay B AthleteSports, 11 - 50 employeesUsed the software for: 6-12 months. “One drawback was the commission/fees, which could be challenging for profit margins.“ December 13, 2025 ## Showing most helpful reviews Showing 1-25 of 211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JYOTIRMOY D. Account Assistant Computer Software Used the software for: Less than 6 months ### "Excellent Restaurant management platform" February 6, 2025 5.0 Overall an excellent platform for restaurants of all sizes, easy to learn with various customization options. Pros Easy to learn and use, customization options of menus, layouts which is important and almost all features necessary for restaurants. Cons Sometimes glitches occurs, a bit expensive than alternatives Review Source Response from Global Payments February 11, 2025 Hi there, thank you for leaving us a positive review! It's great to hear that Heartland Restaurant is easy to use and you can customize it to the needs of your business. We look forward to our continued partnership! LL Lu L. Accounting Building Materials Used the software for: 6-12 months ### "Genius is quite a genius machine, does it all. " July 16, 2026 5.0 Great! Better than any other terminal I have used. I wouldn't change it for anything else. Love It! Pros Quick and user friendly, self explanatory, everything is right on the point. Time saver, Love love it. Cons Honestly, I like everything about it, even the name says it all you need to know about this product. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Not happy, too slow and to receive money. Review Source Response from Global Payments July 17, 2026 Hi Lu, thank you for taking the time to leave us this positive review! We're so glad to hear that our POS solutions have been convenient and easy to use for you and your business. We look forward to our continued partnership! CR Camila R. Owner Automotive Used the software for: 6-12 months ### "Bad payment processor company" August 20, 2026 1.0 Pros Global payments was truly a bad company for my business' payment processing system. The value for money is high and the reps at this company are going to do their job halfway and leave you with the company pulling money out of your account for their own mistakes. Not to mention I've been waiting on a refund for 6 months!!! They do not care, poor customer service Cons Took money out of my account without explanation, approved a refund but has yet to refund me after 6 months of calling. Review Source Response from Global Payments August 21, 2026 Hi Camila, it’s important to us that we get things right so we’d like to learn more about what happened and how we can make the situation better. Could you email us at GeniusSocial@globalpay.com so we can address your concerns personally? Your feedback is crucial in helping us improve. FM Florissa M. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Expensive! Shop around!" May 25, 2026 1.0 I was told it was free device. I was told the processing fees was 2.6% plus .10 cents. After i signed up and few documents later i found out i was paying 4.16% processing fee and flat fee. And the device is $25 a month or $12 if i process at least $25 a month. Oh and i found out i have 3 years contract. To get out of contact i have to pay $500 Needless to say i am extremely disappointed Pros I like the hand-held device. Easy to use, good visuabiility, compact yet robust. It's an absolute device to have! Cons Its verify expensive! I was lied to by the representative. I was told it was free. I was told the processing fees was 2.6% plus .10 cents. Alternatives considered [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing Genius Much simpler and low cost and it do book keeping feature. Review Source Response from Global Payments May 26, 2026 Hi Florissa, thank you for bringing this to our attention. We apologize for your experience and would like to reach out personally to help address these concerns. Please email us at GeniusSocial@globalpay.com so we can have someone reach out to you directly. We appreciate your patience as we work through this. JD Jeffrey D. Owner Photography Used the software for: 6-12 months ### "Genius Payment Process" August 18, 2026 5.0 Pros Genius is easy to use. It made the entire payment process simple and easy to follow. I have no complaints. Cons I have no complaints using Genius. There wasn’t a time where there was any problems or error with Genius. Review Source Response from Global Payments August 20, 2026 Hi Jeffrey, thank you so much for taking the time to leave this review! We're so glad to hear you’ve had an easy experience with Genius and we’re very excited for our continued partnership. Jun W. Assistant Manager Retail Used the software for: 1-2 years ### "a very poor excuse for payment processing " February 17, 2026 1.0 Heartland Retail as a product is awful and not worth using. Our \[sensitive content hidden\] keeps saying we will switch processors but has not done so which is the only reason we continue to use it. The one saving grace is that their local support is very responsive, but they can't fix most of our issues. Pros Nothing. Heartland Retail is by far the worst payment processor/device I have worked with and frequently crashes during routine use. Cons The software is extremely slow at best, and frequently crashes. The inventory management system is not robust and does not accommodate most of the products we need to track. Review Source Response from Global Payments February 20, 2026 Hi there, thank you for bringing these issues to our attention. We apologize for your experience and would like to reach out personally to help address these concerns. Please email us at social@heartland.us so we can have someone reach out to you directly. We appreciate your patience as we work through this. SW Sasha W. Company General Manager Retail Used the software for: 1-2 years ### "Ultimately Unhappy" August 18, 2026 2.0 Poor, thinking about changing credit card processing systems after a lot of issues and poor customer support. Pros Integrates with Global Payments POS. Sleek interface on terminals - I like that clients can see itemized receipts before they checkout. Cons We have a lot of issues with our terminals and they are always disconnecting and timing out on payments. I also find support to be not so helpful when troubleshooting. Review Source Response from Global Payments August 19, 2026 Hi Sasha, we’re genuinely sorry to hear about your experience. Please email your contact details to GeniusSocial@globalpay.com so we can get in touch directly and resolve your concerns. Your feedback is invaluable to us, and we’re committed to making things right. Thank you for your patience and bringing these concerns to our attention. KJ Kris J. Window tinter Automotive Used the software for: Less than 6 months ### "Best in the business " August 11, 2026 5.0 Absolutely amazing! Wouldn’t ask them to change a thing , only thing I wish is that we could accept mobile payments from a phone by tap Pros The employees always had answers and never left me hanging ! Walked me through the process fairly quickly and got me all setup Cons There is nothing that I don’t like about the genius ! The company is amazing and the people are amazing, actually trying to get others to jump on board that are paying insane fees at other places Review Source Response from Global Payments August 14, 2026 Hi Kris, thank you for taking the time to leave us this positive review! We're so glad to see our payment solutions have been convenient and easy to use for your business. We look forward to our continued partnership! BR Brenda R. Controller Dairy Used the software for: Less than 6 months ### "Just do it... It's worth it!" August 14, 2026 5.0 Smooth, easy, and friendly. It was pleasant dealing with the system and the experience was painless. Pros Ease of use and customer service was incredible. I appreciated the open comunication I received and the thourough answers I received. Cons The need to do it.... lol I wish there was a way to just say yes, snap my fingers, and have everything done for us. Review Source Response from Global Payments August 17, 2026 Hi Brenda, thank you so much for taking the time to leave this review! We're so glad to hear you've had a great experience with Genius and we're very excited for our continued partnership. DDK Dr. Dorine K. Owner, Naturopath, Acupuncturist Alternative Medicine Used the software for: 6-12 months ### "Good results and easy to use" August 5, 2026 5.0 Happy with the interface, it's been easy to use and straightforward. I'm happy I made the change to this. Pros The customer service team is very helpful from start to finish. The UI is very easy to use and straightforward. Cons Too many unneccessary prompts to enter for some purchases. I don't need to enter all those prompts for HSA payments, etc. Review Source Response from Global Payments August 7, 2026 Hi Dorine, thank you so much for taking the time to leave this review! We're so glad to hear you’ve had a great experience with Genius and our customer service team. We appreciate your additional feedback and we look forward to our continued partnership. MB Marta B. Restaurant And Bar Manager Restaurants Used the software for: 2+ years ### "Magnificent Standalone POS device" December 1, 2024 5.0 Pros Running a bar is not easy but Heartland Restaurant has made it a dream come true to run the bar without hassles. The standalone POS device is a great invention. Cons What I like less about it is the time taken to contact customer service. Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) Just a normal switch between the two softwares. Review Source Response from Global Payments December 9, 2024 Hi Marta, thank you for leaving us a positive review! We're glad to hear Heartland Restaurant has helped streamline your business. We appreciate your additional feedback and we look forward to our continued partnership! CI Chyng I. Public figure Food Production Used the software for: 1-2 years ### "An All-in-One Solution That Simplifies Restaurant Management" December 23, 2025 5.0 Overall, Genius provides strong value for restaurants, with its benefits clearly outweighing the limitations once you become familiar with the system. Pros In my experience, Genius is a very effective all-in-one solution for managing restaurant operations. I like how it combines billing, payments, reporting, inventory, and staff management in a single platform. The system is user-friendly, which makes daily operations smoother and helps staff adapt quickly. Cons One drawback is that the platform can feel a bit complex at first due to the wide range of features available. It takes some time to fully understand and utilize everything Genius offers. Some advanced features also require initial setup, which can be time-consuming. Additionally, since it’s cloud-based, performance depends on having a reliable internet connection. Review Source Response from Global Payments December 29, 2025 Hi Chyng, thank you so much for taking the time to leave this review! We're so glad to hear that Genius has been user-friendly and effective for you and your business. We appreciate the additional feedback and we're very excited for our continued partnership. MLM Mary Love M. Full-time Sales Associate Retail Used the software for: 2+ years ### "User-friendly Retail Platform" May 11, 2025 5.0 Overall, it is a great platform that is user-friendly and offers a great solution to POS and inventory management needs Pros It’s user friendly and easily able to be utilized by all team members from part-time associates to full-time management Cons The integration with the online platform could be a little glitchy Review Source Response from Global Payments May 12, 2025 Hi Mary Love, thank you for leaving us a positive review! It's great to hear that you and your team find Heartland Retail easy to use. We appreciate your additional feedback and we look forward to our continued partnership! TM Tom M. NBC director Business Supplies and Equipment Used the software for: Less than 6 months ### "Genius for restaurants " December 10, 2025 5.0 I can manage and track order and the time the fund came in with no stress or issues and i like how effectiveness their website is Pros I like the pos machine features it makes everything and I like how easily I can track all funds that are coming in for us Cons I dislike genius restaurants reporting features it do hang and sometimes I can click it countless times before it will start working Review Source Response from Global Payments December 12, 2025 Hi Tom, thank you so much for taking the time to leave this review! We appreciate your feedback and we’re very excited for our continued partnership! JT Jamie T. Practice Manager Veterinary Used the software for: 1-2 years ### "Heartland for small business" May 13, 2025 4.0 Heartland was good for all of our needs. We only switched when we went corporate and had to because our company is now using the same as the other corporate hospitals. Pros The customer service was really good and they were very responsive. I never had to wait to hear back and any issues were resolved quickly. Cons I did not have a bad experience.There was no negatives at the time of us using heartland, and we would not have switched unless we had to. Switched from [Liberty REACT](https://www.capterra.com/p/121457/Liberty-Consignment/) The pricing with Heartland was really good. Review Source Response from Global Payments May 14, 2025 Hi Jamie, thank you for leaving us a positive review! It's great to hear that switching to Heartland was a positive choice for you and your business. Thanks for shouting out our Customer Service team and we look forward to our continued partnership! ET Esther T. HR Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Intuitive POS system for retail operation" April 23, 2025 4.0 Learn how to learn and quickly able to operate the POS system under on day training. It has many customization for the UI to display the screen interface with tools that we use frequently. Pros Loved the PIC-compliant payment processing that integrate with our retailer POS system and need no other add-on from third-party software to process credit/debit card payment. Inventory management that sync perfectly with our ecommerce website ensure all the product is correctly counted and make no mistake with missing product or sold-out. Cons Our previous cash drawer isn't compatible with Heartland Retail POS system, we had to buy a new hardware for it to work and it is working smoothly after the change. Review Source Response from Global Payments April 25, 2025 Hi Esther, thank you for leaving us a positive review! It's great to hear that Heartland Retail is intuitive and customizable for your needs. We appreciate your additional feedback and we look forward to our continued partnership. GE Guilherme E. Manager Real Estate Used the software for: 6-12 months ### "Excellent product for restaurant management" April 28, 2025 5.0 Pros Restaurant management, order management and payment processing is what make this software incredible and life saver for restaurant business. It help to run restaurant operation easier and ensure we able to cater more customer on peak hours. Table turned and reservation system by the application is indeed helpful and gives customer a positive experience. Cons Only few minor issues like screen frozen and interface not loading that happen when we are busy. It just need for a quick reboot before it can operate again. Review Source Response from Global Payments April 29, 2025 Hi Guilherme, thank you for leaving us a positive review! It's great to hear that Heartland Restaurant has been a lifesaver for your business. We appreciate your additional feedback and we look forward to our continued partnership! AE Ashleycm E. Creator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Genuis for restaurant tool" September 11, 2025 5.0 Pros I like their order management and payment process, its very fast. I like how it helps manage reservations and tables without confusion.1 Cons I’d like to see more customization options for reports and marketing campaigns. I would really live to see some advanced features. Review Source Response from Global Payments September 16, 2025 Hi Ashleycm, thank you for leaving us a positive review! We're glad to hear Genius has been easy to use. Thanks for your additional feedback and we look forward to our continued partnership! TO Tania O. Executive director Mechanical or Industrial Engineering Used the software for: Less than 6 months ### ""My journey to genius restaurant"" December 8, 2025 5.0 They make use of good and healthy food ingredients that gives nutrients to the body but they should try and work their staffs. Pros They offer varieties of food, healthy food dishes with vegetarians. The restaurant make use of quality ingredients. Cons Some of their staffs can speak English fluently and they don't attend to customers on time which make a lot of people complain about the restaurant Review Source Response from Global Payments December 11, 2025 Hi Tania, thank you for leaving a positive review! RQ Rizwan Q. Manager Hospitality Used the software for: 1-2 years ### "Super-easy tools, an outstanding POS software." March 2, 2025 5.0 A super easy POS software, favorite of all restaurants and even for those businesses running from small premises. Pros Outstanding tools to order from menu, simple to use and super-easy for anyone to order first time. Cons Menu choice and tools to customize, an excellent set of tools to make changes. Review Source Response from Global Payments March 3, 2025 Hi Rizwan, thank you for leaving us a positive review! It's great to hear that Heartland Restaurant has the tools to help you run a great business. We're very excited for our continued partnership! FD Fabio D. CIO Information Technology and Services Used the software for: 6-12 months ### "Streamlined POS" April 7, 2025 4.0 Pros Heartland Retail system is well developed with the best UI and easy to creat custom fields for tracking inventory. Cons Heartland Retail is convenient for collecting payment from different digital platforms. Review Source Response from Global Payments April 8, 2025 Hi Fabio, thank you for leaving us a positive review! We're glad to hear Heartland Retail is easy to use for your business needs. We look forward to our continued partnership! sL sinwu L. team reader Health, Wellness and Fitness Used the software for: 6-12 months ### "good software" March 5, 2025 4.0 This software seems to be good for both the customer and the boss Pros This app is optimized for restaurant owners to make reservations and manage customers. I liked that if I made a reservation using the app, I could use the restaurant right away without waiting. Cons There aren't any downsides. I hope that as the number of registered restaurants increases, customer choices will increase and the app will become more efficient. Review Source Response from Global Payments March 5, 2025 Hi Sinwu, thank you for leaving us a review! VR Verified Reviewer Assistant System Engineer Information Technology and Services Used the software for: Less than 6 months ### ""Honest Review With Heartland Restaurant"" February 7, 2025 4.0 Overall It's a best software I have ever seen. I like this software very much. I highly recommend you to use this software. Pros It is an easy to use and inexpensive software which also build a trust between restaurant and customer. It helps the restaurants to make all records and keep all the reports very safely. It's best feature is that it support all the payment features. Also it's interface is very user friendly so everyone can easily use it. Cons I don't think so that this software has any cons. It works very well. And I am highly satisfied with this software. Review Source Response from Global Payments February 11, 2025 Hi there, thank you for leaving us a positive review! We're happy to hear you have been enjoying the software's easy-to-use and all-encompassing features. We're very excited for our continued partnership! NC Natalia C. Ceo Alternative Medicine Used the software for: Less than 6 months ### "Great sale system " March 5, 2025 4.0 Overall, great sale system app and easy to use. Pros I used it to recommend to a friend who owns a big restaurant chain, and she loved it. Cons For what I could tell, I would like to see more healthy restaurants involved. Review Source Response from Global Payments March 6, 2025 Hi Natalia, thank you for leaving us a positive review! Thanks for recommending Heartland Restaurant to other business owners. We look forward to our continued partnership! VR Verified Reviewer Network Operations Center Engineer Telecommunications Used the software for: 6-12 months ### "Heartland Restaurant is easy to use" December 14, 2024 5.0 Pros It gives clear performance reports, showing where we can improve and what is working well. Our guests really like the quick and smooth ordering experience, which makes them want to come back. The simple dashboard and client management features are also very helpful. Cons The customer support team is very good, and we haven't faced any challenges. Everything is working smoothly Review Source Response from Global Payments December 17, 2024 Hi there, thank you for leaving us a 5-star review! It's always great to hear that Heartland Restaurant is easy to use and that our customer support team has been helpful. We look forward to our continued partnership! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.