--- title: "Page 2 | Genius Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Genius the right Restaurant POS solution for you? Explore 196 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/195074/Genius/reviews/?page=2" page_type: "reviews" language: "en" --- Genius 4.5 (196) [View alternatives](https://www.capterra.com/p/195074/Genius/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Page 2 - Reviews of Genius ## Showing most helpful reviews Showing 26-50 of 196 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TH Tanya H. Marketing Manager Food & Beverages Used the software for: 6-12 months ### "Very Nice and Helpful Staff" June 11, 2026 2.0 Many of the staff members have been exceedingly helpful and kind. From the beginning, they have been welcoming and willing to assist with any questions or needs that come up. Their friendly attitude makes it easy to communicate and feel supported throughout the experience. They take the time to listen carefully and provide clear, thoughtful responses, which helps everything run smoothly. Even when issues arise, they remain patient and professional, making sure concerns are addressed properly. Overall, their kindness and helpful approach have made a positive difference and contributed greatly to a pleasant and comfortable overall experience with the service provided. Pros The equipment was provided at no cost, which made it very accessible and easy to get started. Having free equipment is a significant benefit, especially for those who are trying the service for the first time or managing a limited budget. It helps reduce the upfront investment and allows users to focus on the service itself rather than initial expenses. While there may still be ongoing costs depending on usage or service plans, the free equipment adds strong value overall. It is a helpful feature that makes the service more approachable and lowers the barrier to entry for new customers. Cons Customer support is handled overseas, and overall the experience has been positive. The representatives I have spoken with have been very nice, polite, and willing to help with my questions. They take time to listen and do their best to provide clear answers and solutions. At times, there can be slight delays or communication challenges. I appreciate that they remain patient and respectful throughout the interaction. Overall, while the support is based overseas, the staff are kind and professional, and they make an effort to assist customers as effectively as possible. Review Source Response from Global Payments June 12, 2026 Hi, Tanya. Thank you for taking the time to leave us a review. We're glad to hear our team has been helpful, kind, and easy to communicate with throughout the process. We value your feedback and look forward to our continued partnership. IT Isaac T. Finance Manager Utilities Used the software for: 2+ years ### "Brilliant Recruitment Approach " June 24, 2026 5.0 We use Genius to streamline all our recruitment process snd this gives us the best candidates The too simplifies the recruitment processes and this saves financial stress for companies Pros Genius makes it easy to recruit and manage candidates and this creates an organized hiring process The app demonstrates brilliant collaboration and this makes hiring process more efficient Cons Genius requires some employees to learn and understand how the application operates The program has leas flexible interface Review Source Response from Global Payments June 25, 2026 Hi Isaac, thank you for the 5-star review! Daytona T. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Credit card processing with ease" July 11, 2026 5.0 I brag about the top of the line system I'm using and customers are intrigued by all the different things the Genius unit can do Pros The ease of use and top-of-the-line technology compared to other competitors. It has so many options on the terminal I have not ever tried using. Cons What I like least about the Genius credit card processing terminal is that I don't use it enough because it is really slow in the Tuxedo Rental Business right now Review Source Response from Global Payments July 13, 2026 Hi Daytona, thank you so much for taking the time to leave this review! We're so glad to hear you’ve had a great experience with Genius and we’re very excited for our continued partnership! LM Lov M. Ambassador Entertainment Used the software for: Less than 6 months ### "Genius-restaurant is a high quality and enjoyable dining experience" December 15, 2025 5.0 In as much as Genius Restaurant is concerned they’re well positioned, secured, organized and managed I highly recommend its service as prior to their unique food and settings, they’re well enjoyable. Pros One of the biggest strengths I like about Genius-restaurant is its simplicity and order of management, the brand focuses on delivering good food which makes it appealing to wide range of customers and suppliers as well as management in the company. This brand payment process is designed to be easy and unique without a doubt and they make sure that there is well a Established security management to sustain its services. Cons I do not have much least likes about Genius-restaurant,despite its strength during peak hours, service can sometimes be slow due to high demand. Additionally, some locations may have limited seating or parking, which can be inconvenient. Review Source Response from Global Payments December 17, 2025 Hi Lov, thank you for taking the time to leave us this positive review! We're so glad to hear that Genius has made the payment process convenient and easy to use for your business. We look forward to our continued partnership! LL Lu L. Accounting Building Materials Used the software for: 6-12 months ### "Genius is quite a genius machine, does it all. " July 16, 2026 5.0 Great! Better than any other terminal I have used. I wouldn't change it for anything else. Love It! Pros Quick and user friendly, self explanatory, everything is right on the point. Time saver, Love love it. Cons Honestly, I like everything about it, even the name says it all you need to know about this product. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Not happy, too slow and to receive money. Review Source Response from Global Payments July 17, 2026 Hi Lu, thank you for taking the time to leave us this positive review! We're so glad to hear that our POS solutions have been convenient and easy to use for you and your business. We look forward to our continued partnership! CR Christopher R. President Retail Used the software for: Less than 6 months ### "Dumpster Fire" June 24, 2026 1.0 Awful. My experience with Genius has been a complete nightmare. I've I knew what I was getting into, I would have stayed with Clover. Pros Nothing yet, due to the fact that my P.O.S. has been unusable for the month that it's taken to have a menu build implemented. Cons Same as above. The whole process has caused so much unneeded stress. Least of all, the inconvenience that I put my customers thru. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Card Processing.\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* Review Source Response from Global Payments June 25, 2026 Hi Christopher, thank you for bringing this to our attention. We apologize for your experience and would like to reach out personally to help address your concerns. Please email us at GeniusSocial@globalpay.com so we can have someone reach out to you directly. We appreciate your patience as we work through this. MLM Mary Love M. Full-time Sales Associate Retail Used the software for: 2+ years ### "User-friendly Retail Platform" May 11, 2025 5.0 Overall, it is a great platform that is user-friendly and offers a great solution to POS and inventory management needs Pros It’s user friendly and easily able to be utilized by all team members from part-time associates to full-time management Cons The integration with the online platform could be a little glitchy Review Source Response from Global Payments May 12, 2025 Hi Mary Love, thank you for leaving us a positive review! It's great to hear that you and your team find Heartland Retail easy to use. We appreciate your additional feedback and we look forward to our continued partnership! AD Amy D. office admin Hospital & Health Care Used the software for: Less than 6 months ### "Happy with the switch!" June 30, 2026 5.0 The entire experience has been good. My rep, our contact and with customer service, the machine, fees and payment processing have all improved for us. Pros The ease of contacting customer service. Value for money is exceptional, and payment processing timers are very fast. Cons Nothing, a little bit of a learning curve, but not bad. It is very easy to use, but was just different. Switched from [Merchant Services](https://www.capterra.com/p/110828/PayConex/) cost and inconvenience of customer service Review Source Response from Global Payments July 1, 2026 Hi Amy, thank you for taking the time to leave us this positive review! We're so glad to see switching to Genius has been convenient and easy for your business. We look forward to our continued partnership! EC Emie C. Supplier Food Production Used the software for: Less than 6 months ### "Everything is in order with genius for restaurants " September 10, 2025 5.0 Genius for restaurant customization is very easy and their user friendly from their customer service Pros I could manage and monitor my order without no hard learning curve lastly the payment process is easy and I can track my transactions from A-Z Cons Genius for restaurant is very a little bit expensive compared to their alternatives tools is not suitable for small businesses Review Source Response from Global Payments September 12, 2025 Hi Emie, thank you for leaving us a review! We're glad to hear Genius has been easy to use and customizable. Thanks for your additional feedback and we look forward to our continued partnership! FM Florissa M. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Expensive! Shop around!" May 25, 2026 1.0 I was told it was free device. I was told the processing fees was 2.6% plus .10 cents. After i signed up and few documents later i found out i was paying 4.16% processing fee and flat fee. And the device is $25 a month or $12 if i process at least $25 a month. Oh and i found out i have 3 years contract. To get out of contact i have to pay $500 Needless to say i am extremely disappointed Pros I like the hand-held device. Easy to use, good visuabiility, compact yet robust. It's an absolute device to have! Cons Its verify expensive! I was lied to by the representative. I was told it was free. I was told the processing fees was 2.6% plus .10 cents. Alternatives considered [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing Genius Much simpler and low cost and it do book keeping feature. Review Source Response from Global Payments May 26, 2026 Hi Florissa, thank you for bringing this to our attention. We apologize for your experience and would like to reach out personally to help address these concerns. Please email us at GeniusSocial@globalpay.com so we can have someone reach out to you directly. We appreciate your patience as we work through this. TM Tom M. NBC director Business Supplies and Equipment Used the software for: Less than 6 months ### "Genius for restaurants " December 10, 2025 5.0 I can manage and track order and the time the fund came in with no stress or issues and i like how effectiveness their website is Pros I like the pos machine features it makes everything and I like how easily I can track all funds that are coming in for us Cons I dislike genius restaurants reporting features it do hang and sometimes I can click it countless times before it will start working Review Source Response from Global Payments December 12, 2025 Hi Tom, thank you so much for taking the time to leave this review! We appreciate your feedback and we’re very excited for our continued partnership! CA Christoper A. Sales Associate Financial Services Used the software for: 1-2 years ### "Most reliable tools for retail operation." July 11, 2025 5.0 Pros Helpful customer service, very responsive with our request with help to integrate POS system with our current CMS software. Email is responded within 2 days at most, really happy with support experience. Cons Working solutions to replace our previous POS system, Heartland Retail POS is much more modern with advance solution for inventory check-up, payment gateway and daily report. I have no dislike for this platform. Review Source Response from Global Payments July 14, 2025 Hi there, thank you for taking the time to leave us this positive review! We're so glad to see our Customer Service has been responsive and helpful for you and your business. We look forward to our continued partnership! WH William H. VP Farming Used the software for: Less than 6 months ### "Genius is Great for Garden Sales!" May 26, 2026 5.0 It works very well for our small business! The sales process was easy, and the set-up took less than 20 minutes. Pros Really easy to set-up and use! We got our device and were selling the next day! We were able to load in our best sellers and make it really fast to check people out! Cons No problems so far! We like that the device is very simple and does not have extra apps or any other capabilities. Alternatives considered [Venmo](https://www.capterra.com/p/222572/Venmo-/) Reason for choosing Genius the handheld is more professional than just using our smartphone. Review Source Response from Global Payments May 27, 2026 Hi William, thank you for taking the time to leave us this positive review! We're so glad to hear that Genius has been convenient and easy to use for your business. We look forward to our continued partnership! ET Esther T. HR Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Intuitive POS system for retail operation" April 23, 2025 4.0 Learn how to learn and quickly able to operate the POS system under on day training. It has many customization for the UI to display the screen interface with tools that we use frequently. Pros Loved the PIC-compliant payment processing that integrate with our retailer POS system and need no other add-on from third-party software to process credit/debit card payment. Inventory management that sync perfectly with our ecommerce website ensure all the product is correctly counted and make no mistake with missing product or sold-out. Cons Our previous cash drawer isn't compatible with Heartland Retail POS system, we had to buy a new hardware for it to work and it is working smoothly after the change. Review Source Response from Global Payments April 25, 2025 Hi Esther, thank you for leaving us a positive review! It's great to hear that Heartland Retail is intuitive and customizable for your needs. We appreciate your additional feedback and we look forward to our continued partnership. JS Joy S. Retail Manager Telecommunications Used the software for: 1-2 years ### "Heartland Retail delivers what it's supposed to do." April 1, 2025 5.0 Honestly this is the best software we've used so far. Good work!! Pros Heartland Retail is very easy to use and establish even for the beginners. Their customer service is amazing and we enjoyed every bit with Heartland Retail. Cons Let's learn to appreciate rather than complaining all the time. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) I had to use the famous Heartland Retail. Review Source Response from Global Payments April 2, 2025 Hi Joy, thank you for leaving us a positive review! It makes our day to hear that Heartland Retail is the best software your business has used. We look forward to our continued partnership! HD Haley D. Accounting Admin Medical Practice Used the software for: Less than 6 months ### "Powerful All In One Life Saver!" March 20, 2026 5.0 A powerful, scalable commerce platform best suited for businesses that want an all in one solution for bookkeeping. Pros Combines POS, payments, reporting, inventory AND customer data all in one system! So efficient and easy to manage. Cons Being that there is such a wide feature set the learning curve did take a bit of time but that is expected with any intricate app. Review Source Response from Global Payments March 23, 2026 Hi Haley, thank you so much for taking the time to leave us this positive review! We're so glad to hear Genius has made your business more efficient. We're very excited for our continued partnership! SK Sheela K. Owner Retail Used the software for: Less than 6 months ### "Excellent device" June 24, 2026 5.0 It seems like the new updates on the devices with whole touch screen, that has helped us taking the payments more convenient Pros I have been using Heartland payment systems for many years and now they have brought genius that is helping our small business with new features that helps alot. Cons I have not have any negative experience with genius so far so I would not have any least liking till date. Review Source Response from Global Payments June 25, 2026 Hi Sheela, thank you so much for taking the time to leave this 5-star review! We're so glad to hear you've had a great experience with Genius and we're very excited for our continued partnership. GE Guilherme E. Manager Real Estate Used the software for: 6-12 months ### "Excellent product for restaurant management" April 28, 2025 5.0 Pros Restaurant management, order management and payment processing is what make this software incredible and life saver for restaurant business. It help to run restaurant operation easier and ensure we able to cater more customer on peak hours. Table turned and reservation system by the application is indeed helpful and gives customer a positive experience. Cons Only few minor issues like screen frozen and interface not loading that happen when we are busy. It just need for a quick reboot before it can operate again. Review Source Response from Global Payments April 29, 2025 Hi Guilherme, thank you for leaving us a positive review! It's great to hear that Heartland Restaurant has been a lifesaver for your business. We appreciate your additional feedback and we look forward to our continued partnership! LR Laila R. Assistant sales associate Medical Practice Used the software for: 6-12 months ### "Track retail business easily" July 10, 2025 5.0 Pros Heartland Retail provide an easy platform to track daily sales, Sku's, inventory levels and sales reports. It is now easy to know which product sell well and sells trend Cons I can't think of any problem with this product, It has every thing that a retail business needs. They are effective in managing retails operation. Review Source Response from Global Payments July 11, 2025 Hi Laila, thank you so much for taking the time to leave this review! We're so glad to hear that Heartland Retail has been easy to use for you and your team. AM Adam M. Yield Manager Medical Devices Used the software for: 1-2 years ### "Fast payment processing with various of payment option" February 12, 2025 3.0 Manage daily retail operation and payment processing in a steady pace. Pros Heartland Retail help me to manage all type of card payment and processing the payment quickly in less than 10 second in most cases. Daily report generation is automatic at the end of the day, or can be produce at any time by demand by connecting it with accounting department for accurate report analytics. Implementation wise, it is fast to setup and the integration with HRIS able to connect on the first attempt. Cons Real issues with this software is the lags that it cause when I fire up the POS hardware. It take around 10 minutes for the system to fully online and ready for daily operation. The software isn't too heavy or using too many CPU resources but the problem is consistent. Review Source Response from Global Payments February 17, 2025 Hi Adam, thank you for leaving us a review. We appreciate you bringing this concern to our attention. We apologize for the inconvenience this has caused you. Please email us at social@heartland.us so we can have someone from our team reach out to you directly. Thank you for your time and patience as we work to resolve this matter. WA Walach A. Sales Information Technology and Services Used the software for: 1-2 years ### "Reliable for retail business and operation" April 29, 2025 4.0 Pros Heartland Retail helped to make it easy to running a retail operation, tracking order/inventory and flawless payment processing from different payment option. Cons Easy to setup. Can integrate easily with tablet that we use in store and warehouse. No issue at all. Review Source Response from Global Payments May 5, 2025 Hi Walach, thanks for leaving us another positive review! We are glad Heartland Retail is easy to use for your business needs. We look forward to our continued partnership! AE Ashleycm E. Creator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Genuis for restaurant tool" September 11, 2025 5.0 Pros I like their order management and payment process, its very fast. I like how it helps manage reservations and tables without confusion.1 Cons I’d like to see more customization options for reports and marketing campaigns. I would really live to see some advanced features. Review Source Response from Global Payments September 16, 2025 Hi Ashleycm, thank you for leaving us a positive review! We're glad to hear Genius has been easy to use. Thanks for your additional feedback and we look forward to our continued partnership! AM Amber M. Office Manager Food & Beverages Used the software for: 6-12 months ### "Heartland Restaurant is AWESOME!!" February 26, 2025 5.0 Our overall experience with the Heartland Restaurant program has been wonderful!! Thank you Heartland Restaurant!! Cons Fortunately I like all the features that the Heartland Restaurant program has to offer!! Both users & administrators here have yet to experience and major road blocks or hiccups!! Review Source Response from Global Payments March 3, 2025 Hi Amber, thank you for leaving us a positive review! We're glad to hear that both you and your team are having an easy time using Heartland Restaurant. We look forward to our continued partnership! TO Tania O. Executive director Mechanical or Industrial Engineering Used the software for: Less than 6 months ### ""My journey to genius restaurant"" December 8, 2025 5.0 They make use of good and healthy food ingredients that gives nutrients to the body but they should try and work their staffs. Pros They offer varieties of food, healthy food dishes with vegetarians. The restaurant make use of quality ingredients. Cons Some of their staffs can speak English fluently and they don't attend to customers on time which make a lot of people complain about the restaurant Review Source Response from Global Payments December 11, 2025 Hi Tania, thank you for leaving a positive review! PE Patience E. Restaurant Manager Hospitality Used the software for: 6-12 months ### "The ultimate payment management solution tool" January 25, 2025 5.0 Heartland restaurant makes payment management so much easier in my opinion because of its quick POS system, super helpful customer care support and the option to take payments right from my phone at the go Pros Heartland restaurant is a great payment management system because it id super simple to use, the sales reports it generates are super handy, the POS system is really fast when it comes to processing food orders and their customer support is amazing asthey are always there when you need help. What I really like the most is that it’s an all in-one solution so I dont have to juggle multiple systems to run the business smoothly. receiving payment from the comfort of your phone is also a huge bonus Cons no problem or glitch has been experienced so far, it works smoothly Review Source Response from Global Payments January 28, 2025 Hi Patience, thank you for leaving us a positive review! It's great to hear that the POS system has been easy to use and is running smoothly. Thanks for also shouting out our Customer Service team and we look forward to our continued partnership! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.