--- title: "Page 2 | Genius Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Genius the right Restaurant POS solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/195074/Genius/reviews/?page=2" page_type: "reviews" language: "en" --- Genius 4.4 (211) [View alternatives](https://www.capterra.com/p/195074/Genius/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 3rd, 2026 # Page 2 - Reviews of Genius ## Showing most helpful reviews Showing 26-50 of 211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TH Tanya H. Marketing Manager Food & Beverages Used the software for: 6-12 months ### "Very Nice and Helpful Staff" June 11, 2026 2.0 Many of the staff members have been exceedingly helpful and kind. From the beginning, they have been welcoming and willing to assist with any questions or needs that come up. Their friendly attitude makes it easy to communicate and feel supported throughout the experience. They take the time to listen carefully and provide clear, thoughtful responses, which helps everything run smoothly. Even when issues arise, they remain patient and professional, making sure concerns are addressed properly. Overall, their kindness and helpful approach have made a positive difference and contributed greatly to a pleasant and comfortable overall experience with the service provided. Pros The equipment was provided at no cost, which made it very accessible and easy to get started. Having free equipment is a significant benefit, especially for those who are trying the service for the first time or managing a limited budget. It helps reduce the upfront investment and allows users to focus on the service itself rather than initial expenses. While there may still be ongoing costs depending on usage or service plans, the free equipment adds strong value overall. It is a helpful feature that makes the service more approachable and lowers the barrier to entry for new customers. Cons Customer support is handled overseas, and overall the experience has been positive. The representatives I have spoken with have been very nice, polite, and willing to help with my questions. They take time to listen and do their best to provide clear answers and solutions. At times, there can be slight delays or communication challenges. I appreciate that they remain patient and respectful throughout the interaction. Overall, while the support is based overseas, the staff are kind and professional, and they make an effort to assist customers as effectively as possible. Review Source Response from Global Payments June 12, 2026 Hi, Tanya. Thank you for taking the time to leave us a review. We're glad to hear our team has been helpful, kind, and easy to communicate with throughout the process. We value your feedback and look forward to our continued partnership. angel O. Owner Cosmetics Used the software for: 6-12 months ### "Best customer service support" August 5, 2026 5.0 Exceptional...i finally was able to speak with a level 2 specialist \[sensitive content hidden\] who is well versed in my issues and concerns. He walked me through everything... Pros Support from Global as well as Tech support are AMAZING. I've had several other processors and Global is superior to all. Cons Learning curve on hand held A920 Max. Had many issues with batching and deposits final resolve was to replace the machine. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Absolutely no custome support the got contract signed and we never say them again no call backs regarding issues. Worst ever!!! Review Source Response from Global Payments August 6, 2026 Hi Angel, thank you for leaving us a review! We strive to make processing as smooth and hassle-free as possible, and it's rewarding to see this reflected in your business with us. We appreciate the additional feedback and we look forward to our continued partnership. VK Valerie K. General Manager Medical Practice Used the software for: 2+ years ### "General Manager " August 6, 2026 4.0 Overall, our experience with Genius has been very positive. The system is reliable, user-friendly, and has helped make our payment processing more efficient and organized. It has been easy for our staff to incorporate into our daily workflow, and transactions are generally quick and straightforward. Customer support has also been helpful when we have needed assistance. Overall, Genius has been a dependable solution for our business, and we are satisfied with the service. Pros What I like most about Genius is how easy and convenient it is to use. The system is straightforward, reliable, and helps make our payment processing more efficient. Transactions are easy to manage, and the platform helps keep the payment process organized for both our staff and customers. Overall, Genius has been a dependable solution for our business and has helped simplify our day-to-day payment processing Cons What I like least about Genius is that there can be a learning curve when first getting familiar with all of the features and settings. Some areas could be a little more intuitive, and having easier access to step-by-step guidance would be helpful. However, once you become familiar with the system, it is generally easy to use and works well for our needs. Review Source Response from Global Payments August 7, 2026 Hi Valerie, thank you so much for taking the time to leave this review! We're so glad to hear you've had a great experience with Genius. Thank you for your additional comments, we will take them into account. We're very excited for our continued partnership! JF Joy F. Owner Hospitality Used the software for: 1-2 years ### "Genius review as an external credit card processor" August 25, 2026 4.0 The machine itself is easy to navigate but the end of the day batch report needs work. If I do get tips the batch report does not tally them. Again, genius would probably work better if it ran through the POS system. That does not work for my business. I need the machine to be external. Pros Easy to navigate. I use it as an external credit card processor. It is not connected to my Point of Sale System Cons Genius is probably better if connected to a POS system. I use it as an external credit card machine. It is set up for the customer not the person behind the register. As a company we miss out on tips because of that. If I turn the machine around for the customer to use they are confused by what is on the screen and I have to walk them through it basically asking them if they want to tip us. I won't ask for a tip. That is rude for a business to do that. Review Source Response from Global Payments August 27, 2026 Hi Joy, thank you so much for taking the time to leave this review! We're so glad to hear you've had a great experience with Genius as a processor. If you'd like to learn more about our POS solutions, please email us at GeniusSocial@globalpay.com. We look forward to our continued partnership! hK harry K. manager Retail Used the software for: 2+ years ### "not a user friendly point of sale software" August 11, 2026 2.0 not very good there are issues in hardware and software both system will hang on in many sales every day so it needs to restart with power out every time Pros cheaper processing charges it might be cheaper but i would pay more money to have a better software and point of sale system Cons point of sale software issues and glitches are every where even they so called new hardware point of sale has so many issues if you are not tech savvy do not get it. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) lower fees claimed by sales person who came to our store. Review Source Response from Global Payments August 12, 2026 Hi Harry, we’re genuinely sorry to hear about your experience. Please email your contact details to GeniusSocial@globalpay.com so we can get in touch directly and resolve this matter. Your feedback is invaluable to us, and we’re committed to making things right. Thank you for your patience and bringing these concerns to our attention. OC Olivia C. Digital creator Apparel & Fashion Used the software for: 1-2 years ### "A Reliable All-in-One Solution for Streamlining Restaurant Operations" December 27, 2025 5.0 Despite a few minor limitations, Genius – Restaurants is a solid all-in-one solution. It improves efficiency, simplifies operations, and supports smooth day-to-day restaurant management, making it a reliable choice for many restaurant environments. Pros The platform is easy to use and well-suited for restaurant operations. I like that it combines key functions such as order management, payments, reporting, and staff controls into one system, which helps streamline daily workflows. Cons Some features require time to set up and fully understand, especially when first getting started. Customization options can feel limited for restaurants with more complex or unique needs. Occasional updates may require staff to adjust to small changes, and certain integrations may need additional configuration or support. Review Source Response from Global Payments January 2, 2026 Hi Olivia, thank you for leaving a positive review! We're glad to hear that Genius helps streamline your restaurant operations. We appreciate your additional feedback and we look forward to our continued partnership! James M. President Construction Used the software for: Less than 6 months ### "Not a fan - would not use again" August 19, 2026 1.0 I had to call support line on approximately half of the transactions because the system gave an error. Many of the calls lasted greater than 20 mins with some as long as an hour and more. Those calls were needed to just get the system to work. Pros I honestly can't think of anything Genius does well other than the recognition that the company's software/system is of poor quality because the support line provides examples of the issues in the selection options. Cons System did not work much of the time. At first I thought it was a start-up issue but after 4 months, I still get the same "oops...something went wrong" when trying to process the majority of our transactions and it makes our business look like amateur hour. Our new system worked right away. Review Source Response from Global Payments August 24, 2026 Hi James, thank you for bringing this to our attention. We apologize for your experience and would like to reach out personally to help address these concerns. Please email us at GeniusSocial@globalpay.com so we can have someone reach out to you directly. We appreciate your patience as we work through this. AB Altay B. Athlete Sports Used the software for: 6-12 months ### "Overall Positive Experience with Genius – Restaurants" December 13, 2025 5.0 Overall, my experience with Genius – Restaurants was positive. Despite the costs and limited flexibility, the benefits of increased visibility, smoother operations, and ease of use made it a valuable tool for the business. Pros Genius – Restaurants was simple and efficient to use, making reservation management much easier, especially during peak hours. It helped boost our restaurant’s online presence and attracted new customers we may not have reached otherwise. Cons One drawback was the commission/fees, which could be challenging for profit margins. There were also some limitations in customization, and relying heavily on the platform meant less direct engagement with customers. Review Source Response from Global Payments December 16, 2025 Hi Altay, thank you so much for taking the time to leave this review! We’re glad to hear that the platform has helped streamline your operations and boost your online presence. We also appreciate your valuable feedback as we continuously work to improve our services. We look forward to our continued partnership! SP SUNNY P. MANAGER Automotive Used the software for: Less than 6 months ### "Genius is GENIUS" August 14, 2026 5.0 My overall experience with the system has been good. It is user-friendly, easy to understand, and simple to operate. I like that most of the options are available on the same page, which makes it convenient and saves time. The system is also straightforward enough that you do not need extensive training to figure things out. There are a few features that I find irritating, especially the active microphone feature, since it cannot be turned off without shutting down the system. However, aside from that issue, the system works well and does what it is supposed to do. Overall, I am satisfied with the experience. Pros User-Friendly: The system is very easy to use and straightforward, even for someone using it for the first time. All the main options and features are conveniently located on the same page, so you don’t have to keep going back and forth between different screens or menus. The layout is simple, clean, and easy to understand, which makes finding the feature you need quick and hassle-free. Everything is organized in a way that makes sense, and the controls are easy to access. Overall, the system is user-friendly, saves time, and does not require much training to get started. Cons Active Microphone: You cannot turn off this feature. If you disable it, the entire system shuts down. It’s an irritating feature, but unfortunately, we have to deal with it. Review Source Response from Global Payments August 17, 2026 Hi Sunny, thank you for taking the time to leave us this positive review! We're so glad to hear that Genius is user-friendly while saving time for you and your business. We appreciate your additional feedback, and we look forward to our continued partnership! IT Isaac T. Finance Manager Utilities Used the software for: 2+ years ### "Brilliant Recruitment Approach " June 24, 2026 5.0 We use Genius to streamline all our recruitment process snd this gives us the best candidates The too simplifies the recruitment processes and this saves financial stress for companies Pros Genius makes it easy to recruit and manage candidates and this creates an organized hiring process The app demonstrates brilliant collaboration and this makes hiring process more efficient Cons Genius requires some employees to learn and understand how the application operates The program has leas flexible interface Review Source Response from Global Payments June 25, 2026 Hi Isaac, thank you for the 5-star review! Daytona T. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Credit card processing with ease" July 11, 2026 5.0 I brag about the top of the line system I'm using and customers are intrigued by all the different things the Genius unit can do Pros The ease of use and top-of-the-line technology compared to other competitors. It has so many options on the terminal I have not ever tried using. Cons What I like least about the Genius credit card processing terminal is that I don't use it enough because it is really slow in the Tuxedo Rental Business right now Review Source Response from Global Payments July 13, 2026 Hi Daytona, thank you so much for taking the time to leave this review! We're so glad to hear you’ve had a great experience with Genius and we’re very excited for our continued partnership! MS Mike S. CEO Furniture Used the software for: 6-12 months ### "AWESOME DEAL" August 24, 2026 5.0 it was easy! easy swap to new system, great POS, and Great rates! the reps I dealt with were awesome, came and installed and setup everything and walked me through Pros the new equipment, the ease of use, and the value! saving me money! this was the best decision I made to switch to genius! Cons nothing really, overall the system is great, I just hate change and new Systems, but after seeing how easy it is, and how much I was saving it didn't matter! Switched from [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) the COST! the Savings and the new Equipment! Review Source Response from Global Payments August 26, 2026 Hi Mike, thank you so much for taking the time to leave this positive review! From hardware to software, we're so glad to hear you’ve had a great experience with Genius. We look forward to our continued partnership! LM Lov M. Ambassador Entertainment Used the software for: Less than 6 months ### "Genius-restaurant is a high quality and enjoyable dining experience" December 15, 2025 5.0 In as much as Genius Restaurant is concerned they’re well positioned, secured, organized and managed I highly recommend its service as prior to their unique food and settings, they’re well enjoyable. Pros One of the biggest strengths I like about Genius-restaurant is its simplicity and order of management, the brand focuses on delivering good food which makes it appealing to wide range of customers and suppliers as well as management in the company. This brand payment process is designed to be easy and unique without a doubt and they make sure that there is well a Established security management to sustain its services. Cons I do not have much least likes about Genius-restaurant,despite its strength during peak hours, service can sometimes be slow due to high demand. Additionally, some locations may have limited seating or parking, which can be inconvenient. Review Source Response from Global Payments December 17, 2025 Hi Lov, thank you for taking the time to leave us this positive review! We're so glad to hear that Genius has made the payment process convenient and easy to use for your business. We look forward to our continued partnership! KR Kerri R. Owner Construction Used the software for: Less than 6 months ### "Positive experience " August 17, 2026 5.0 It’s been pretty positive, but have had some hiccups. I wish they had an app to enter my transactions on. Pros What I liked about Genius is the value for the money and I was able to learn how to navigate through the website very well and with ease. The payment processing is affordable as well. Cons They don’t accept international cards and they don’t have an app to enter my transactions on. If they had an app it would make my life a lot easier. I don’t really like the website because it doesn’t work on my phone very well. Switched from [Valor IMS](https://www.capterra.com/p/112210/Valor-IMS/) I switched processors because they were too expensive. Review Source Response from Global Payments August 19, 2026 Hi Kerri, thank you for taking the time to leave us a review. Your feedback is invaluable to us, and we’re committed to making things right. Please email your contact details to GeniusSocial@globalpay.com so we can get in touch directly to improve your experience. We look forward to our continued partnership! CR Christopher R. President Retail Used the software for: Less than 6 months ### "Dumpster Fire" June 24, 2026 1.0 Awful. My experience with Genius has been a complete nightmare. I've I knew what I was getting into, I would have stayed with Clover. Pros Nothing yet, due to the fact that my P.O.S. has been unusable for the month that it's taken to have a menu build implemented. Cons Same as above. The whole process has caused so much unneeded stress. Least of all, the inconvenience that I put my customers thru. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Card Processing.\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* Review Source Response from Global Payments June 25, 2026 Hi Christopher, thank you for bringing this to our attention. We apologize for your experience and would like to reach out personally to help address your concerns. Please email us at GeniusSocial@globalpay.com so we can have someone reach out to you directly. We appreciate your patience as we work through this. Austin F. Owner Automotive Used the software for: Less than 6 months ### "Great company!" August 12, 2026 5.0 The service has been great. They called and walked me through the setup of the terminal and made sure that charges and deposits were working correctly. Great customer service. Pros I love the touchscreen display that the terminal has. It automatically batches out for deposit the next day Cons none that I can think of. The terminal seems to update at the most inconvenient time. Overall a positive experience. Alternatives considered [Jim2 Business Engine](https://www.capterra.com/p/126908/Jim2-Business-Engine/) Reason for choosing Genius Ease of use and I wanted a terminal for traditional credit card processing Review Source Response from Global Payments August 17, 2026 Hi Austin, thank you so much for taking the time to leave this review! We're so glad to hear you’ve had a great experience with Genius and we’re very excited for our continued partnership! AD Amy D. office admin Hospital & Health Care Used the software for: Less than 6 months ### "Happy with the switch!" June 30, 2026 5.0 The entire experience has been good. My rep, our contact and with customer service, the machine, fees and payment processing have all improved for us. Pros The ease of contacting customer service. Value for money is exceptional, and payment processing timers are very fast. Cons Nothing, a little bit of a learning curve, but not bad. It is very easy to use, but was just different. Switched from [Merchant Services](https://www.capterra.com/p/110828/PayConex/) cost and inconvenience of customer service Review Source Response from Global Payments July 1, 2026 Hi Amy, thank you for taking the time to leave us this positive review! We're so glad to see switching to Genius has been convenient and easy for your business. We look forward to our continued partnership! JF Jeff F. Sales Manager Food & Beverages Used the software for: 1-2 years ### "A must-have tool, with the greatest features." April 27, 2025 5.0 First of all,their support team is always available all day and night.The experience was awesome and very effective. Pros We've used it for 18 months and to be honest I regret not making it our priority from the beginning. I use it for employees management, tracking their breaks attendance and scheduling their shifts. We also offer online ordering and dine in orders courtesy of Heartland Restaurant. A magnificent software like no other. Cons It was quite helpful to us. We have nothing major to write here. I highly recommend it to anyone who wants to elevate his or her business. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) It was quite expansive for us and in was tough for my new employees to use it. Review Source Response from Global Payments April 28, 2025 Hi Jeff, thank you for leaving us a positive review! We're glad to hear switching to Heartland has been the right choice for you and your business. We're very excited for our continued partnership. EC Emie C. Supplier Food Production Used the software for: Less than 6 months ### "Everything is in order with genius for restaurants " September 10, 2025 5.0 Genius for restaurant customization is very easy and their user friendly from their customer service Pros I could manage and monitor my order without no hard learning curve lastly the payment process is easy and I can track my transactions from A-Z Cons Genius for restaurant is very a little bit expensive compared to their alternatives tools is not suitable for small businesses Review Source Response from Global Payments September 12, 2025 Hi Emie, thank you for leaving us a review! We're glad to hear Genius has been easy to use and customizable. Thanks for your additional feedback and we look forward to our continued partnership! ZI Zellie I. Writer Writing and Editing Used the software for: 6-12 months ### "Best sales tracker " June 7, 2025 5.0 Heartland retail tracks everything from my sales,customer names and items they bought from me and the amount they paid smoothly Pros Very clear user-friendly toool I can tracks my sales,quantity of what they buy effectively from me on one dashboard Cons Six months of using heartland retail tool no single complaint from be if I were to be honest I enjoyed heartland retail Review Source Response from Global Payments June 10, 2025 Hi Zellie, thank you for leaving us a 5-star review! We're so glad you've been enjoying Heartland Retail for the past six months. We look forward to another six months and beyond! JM Jacob M. Retail Tile Store Construction Used the software for: Less than 6 months ### "Genius Review" May 20, 2026 5.0 Pros Streamlined processing, easy to navigate menus and process orders. Interface is easy to work with across multiple fronts. Cons Slight issues with setup, but overall not a bad experience. However, I do believe this was more of a device issue, not with software itself. Review Source Response from Global Payments May 22, 2026 Hi Jacob, thank you so much for taking the time to leave this review! We're so glad to hear you've had an easy experience with Genius so far. We appreciate your additional feedback and we look forward to our continued partnership! WH William H. VP Farming Used the software for: Less than 6 months ### "Genius is Great for Garden Sales!" May 26, 2026 5.0 It works very well for our small business! The sales process was easy, and the set-up took less than 20 minutes. Pros Really easy to set-up and use! We got our device and were selling the next day! We were able to load in our best sellers and make it really fast to check people out! Cons No problems so far! We like that the device is very simple and does not have extra apps or any other capabilities. Alternatives considered [Venmo](https://www.capterra.com/p/222572/Venmo-/) Reason for choosing Genius the handheld is more professional than just using our smartphone. Review Source Response from Global Payments May 27, 2026 Hi William, thank you for taking the time to leave us this positive review! We're so glad to hear that Genius has been convenient and easy to use for your business. We look forward to our continued partnership! CA Christoper A. Sales Associate Financial Services Used the software for: 1-2 years ### "Most reliable tools for retail operation." July 11, 2025 5.0 Pros Helpful customer service, very responsive with our request with help to integrate POS system with our current CMS software. Email is responded within 2 days at most, really happy with support experience. Cons Working solutions to replace our previous POS system, Heartland Retail POS is much more modern with advance solution for inventory check-up, payment gateway and daily report. I have no dislike for this platform. Review Source Response from Global Payments July 14, 2025 Hi there, thank you for taking the time to leave us this positive review! We're so glad to see our Customer Service has been responsive and helpful for you and your business. We look forward to our continued partnership! HD Haley D. Accounting Admin Medical Practice Used the software for: Less than 6 months ### "Powerful All In One Life Saver!" March 20, 2026 5.0 A powerful, scalable commerce platform best suited for businesses that want an all in one solution for bookkeeping. Pros Combines POS, payments, reporting, inventory AND customer data all in one system! So efficient and easy to manage. Cons Being that there is such a wide feature set the learning curve did take a bit of time but that is expected with any intricate app. Review Source Response from Global Payments March 23, 2026 Hi Haley, thank you so much for taking the time to leave us this positive review! We're so glad to hear Genius has made your business more efficient. We're very excited for our continued partnership! ZL Ziga L. Sales Manager Food & Beverages Used the software for: 1-2 years ### "Engage with the best and give your customers the best." April 1, 2025 5.0 Wow! The experience was so satisfying and life changing. Pros A unique and powerful tool which helps you run your restaurants like a pro. Everything you need in one place,don't miss out. Cons I will be so selfish to complain after all the help and great results have received from Heartland Restaurant. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) I had heard a lot about Heartland Restaurant so we decided to try it. Review Source Response from Global Payments April 2, 2025 Hi Ziga, thank you for leaving us a positive review! We're glad to hear making the switch to Heartland Restaurant has helped run your restaurant like a pro. 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