# Page 2 | Genius Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Genius the right Restaurant POS solution for you? Explore 189 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/195074/Genius/reviews --- Genius 4.5 (189) [View alternatives](https://www.capterra.com/p/195074/Genius/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 2 - Reviews of Genius ## Showing most helpful reviews Showing 26-50 of 189 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jun W. Assistant Manager Retail Used the software for: 1-2 years ### "a very poor excuse for payment processing " February 17, 2026 1.0 Heartland Retail as a product is awful and not worth using. Our \[sensitive content hidden\] keeps saying we will switch processors but has not done so which is the only reason we continue to use it. The one saving grace is that their local support is very responsive, but they can't fix most of our issues. Pros Nothing. Heartland Retail is by far the worst payment processor/device I have worked with and frequently crashes during routine use. Cons The software is extremely slow at best, and frequently crashes. The inventory management system is not robust and does not accommodate most of the products we need to track. Review Source Response from Global Payments February 20, 2026 Hi there, thank you for bringing these issues to our attention. We apologize for your experience and would like to reach out personally to help address these concerns. Please email us at social@heartland.us so we can have someone reach out to you directly. We appreciate your patience as we work through this. MLM Mary Love M. Full-time Sales Associate Retail Used the software for: 2+ years ### "User-friendly Retail Platform" May 11, 2025 5.0 Overall, it is a great platform that is user-friendly and offers a great solution to POS and inventory management needs Pros It’s user friendly and easily able to be utilized by all team members from part-time associates to full-time management Cons The integration with the online platform could be a little glitchy Review Source Response from Global Payments May 12, 2025 Hi Mary Love, thank you for leaving us a positive review! It's great to hear that you and your team find Heartland Retail easy to use. We appreciate your additional feedback and we look forward to our continued partnership! JF Jeff F. Sales Manager Food & Beverages Used the software for: 1-2 years ### "A must-have tool, with the greatest features." April 27, 2025 5.0 First of all,their support team is always available all day and night.The experience was awesome and very effective. Pros We've used it for 18 months and to be honest I regret not making it our priority from the beginning. I use it for employees management, tracking their breaks attendance and scheduling their shifts. We also offer online ordering and dine in orders courtesy of Heartland Restaurant. A magnificent software like no other. Cons It was quite helpful to us. We have nothing major to write here. I highly recommend it to anyone who wants to elevate his or her business. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) It was quite expansive for us and in was tough for my new employees to use it. Review Source Response from Global Payments April 28, 2025 Hi Jeff, thank you for leaving us a positive review! We're glad to hear switching to Heartland has been the right choice for you and your business. We're very excited for our continued partnership. ZL Ziga L. Sales Manager Food & Beverages Used the software for: 1-2 years ### "Engage with the best and give your customers the best." April 1, 2025 5.0 Wow! The experience was so satisfying and life changing. Pros A unique and powerful tool which helps you run your restaurants like a pro. Everything you need in one place,don't miss out. Cons I will be so selfish to complain after all the help and great results have received from Heartland Restaurant. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) I had heard a lot about Heartland Restaurant so we decided to try it. Review Source Response from Global Payments April 2, 2025 Hi Ziga, thank you for leaving us a positive review! We're glad to hear making the switch to Heartland Restaurant has helped run your restaurant like a pro. We're very excited for our continued partnership! JT Jamie T. Practice Manager Veterinary Used the software for: 1-2 years ### "Heartland for small business" May 13, 2025 4.0 Heartland was good for all of our needs. We only switched when we went corporate and had to because our company is now using the same as the other corporate hospitals. Pros The customer service was really good and they were very responsive. I never had to wait to hear back and any issues were resolved quickly. Cons I did not have a bad experience.There was no negatives at the time of us using heartland, and we would not have switched unless we had to. Switched from [Liberty REACT](https://www.capterra.com/p/121457/Liberty-Consignment/) The pricing with Heartland was really good. Review Source Response from Global Payments May 14, 2025 Hi Jamie, thank you for leaving us a positive review! It's great to hear that switching to Heartland was a positive choice for you and your business. Thanks for shouting out our Customer Service team and we look forward to our continued partnership! JS Joy S. Retail Manager Telecommunications Used the software for: 1-2 years ### "Heartland Retail delivers what it's supposed to do." April 1, 2025 5.0 Honestly this is the best software we've used so far. Good work!! Pros Heartland Retail is very easy to use and establish even for the beginners. Their customer service is amazing and we enjoyed every bit with Heartland Retail. Cons Let's learn to appreciate rather than complaining all the time. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) I had to use the famous Heartland Retail. Review Source Response from Global Payments April 2, 2025 Hi Joy, thank you for leaving us a positive review! It makes our day to hear that Heartland Retail is the best software your business has used. We look forward to our continued partnership! EI Emem I. Filmmaker Entertainment Used the software for: Less than 6 months ### "Catering tool" May 27, 2025 5.0 I find Genius for Restaurants to be a powerful tool that significantly enhances efficiency and customer experience in my restaurant Pros I appreciate the way Genius restaurant tool diverse Ordering Options from Supports countertop POS, mobile POS, self-service kiosks, and online ordering, catering for our various customer preferences Cons Getting everything configured can take time and effort aside this there’s no any other issues at all Review Source Response from Global Payments May 29, 2025 Hi Emem, thank you for leaving us a positive review! It's great to hear that Genius enhances efficiency for your business. We look forward to our continued partnership! FM Florissa M. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Expensive! Shop around!" May 25, 2026 1.0 I was told it was free device. I was told the processing fees was 2.6% plus .10 cents. After i signed up and few documents later i found out i was paying 4.16% processing fee and flat fee. And the device is $25 a month or $12 if i process at least $25 a month. Oh and i found out i have 3 years contract. To get out of contact i have to pay $500 Needless to say i am extremely disappointed Pros I like the hand-held device. Easy to use, good visuabiility, compact yet robust. It's an absolute device to have! Cons Its verify expensive! I was lied to by the representative. I was told it was free. I was told the processing fees was 2.6% plus .10 cents. Alternatives considered [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing Genius Much simpler and low cost and it do book keeping feature. Review Source Response from Global Payments May 26, 2026 Hi Florissa, thank you for bringing this to our attention. We apologize for your experience and would like to reach out personally to help address these concerns. Please email us at GeniusSocial@globalpay.com so we can have someone reach out to you directly. We appreciate your patience as we work through this. GE Guilherme E. Manager Real Estate Used the software for: 6-12 months ### "Excellent product for restaurant management" April 28, 2025 5.0 Pros Restaurant management, order management and payment processing is what make this software incredible and life saver for restaurant business. It help to run restaurant operation easier and ensure we able to cater more customer on peak hours. Table turned and reservation system by the application is indeed helpful and gives customer a positive experience. Cons Only few minor issues like screen frozen and interface not loading that happen when we are busy. It just need for a quick reboot before it can operate again. Review Source Response from Global Payments April 29, 2025 Hi Guilherme, thank you for leaving us a positive review! It's great to hear that Heartland Restaurant has been a lifesaver for your business. We appreciate your additional feedback and we look forward to our continued partnership! JM Jacob M. Retail Tile Store Construction Used the software for: Less than 6 months ### "Genius Review" May 20, 2026 5.0 Pros Streamlined processing, easy to navigate menus and process orders. Interface is easy to work with across multiple fronts. Cons Slight issues with setup, but overall not a bad experience. However, I do believe this was more of a device issue, not with software itself. Review Source Response from Global Payments May 22, 2026 Hi Jacob, thank you so much for taking the time to leave this review! We're so glad to hear you've had an easy experience with Genius so far. We appreciate your additional feedback and we look forward to our continued partnership! HD Haley D. Accounting Admin Medical Practice Used the software for: Less than 6 months ### "Powerful All In One Life Saver!" March 20, 2026 5.0 A powerful, scalable commerce platform best suited for businesses that want an all in one solution for bookkeeping. Pros Combines POS, payments, reporting, inventory AND customer data all in one system! So efficient and easy to manage. Cons Being that there is such a wide feature set the learning curve did take a bit of time but that is expected with any intricate app. Review Source Response from Global Payments March 23, 2026 Hi Haley, thank you so much for taking the time to leave us this positive review! We're so glad to hear Genius has made your business more efficient. We're very excited for our continued partnership! AM Adam M. Yield Manager Medical Devices Used the software for: 1-2 years ### "Fast payment processing with various of payment option" February 12, 2025 3.0 Manage daily retail operation and payment processing in a steady pace. Pros Heartland Retail help me to manage all type of card payment and processing the payment quickly in less than 10 second in most cases. Daily report generation is automatic at the end of the day, or can be produce at any time by demand by connecting it with accounting department for accurate report analytics. Implementation wise, it is fast to setup and the integration with HRIS able to connect on the first attempt. Cons Real issues with this software is the lags that it cause when I fire up the POS hardware. It take around 10 minutes for the system to fully online and ready for daily operation. The software isn't too heavy or using too many CPU resources but the problem is consistent. Review Source Response from Global Payments February 17, 2025 Hi Adam, thank you for leaving us a review. We appreciate you bringing this concern to our attention. We apologize for the inconvenience this has caused you. Please email us at social@heartland.us so we can have someone from our team reach out to you directly. Thank you for your time and patience as we work to resolve this matter. WA Walach A. Sales Information Technology and Services Used the software for: 1-2 years ### "Reliable for retail business and operation" April 29, 2025 4.0 Pros Heartland Retail helped to make it easy to running a retail operation, tracking order/inventory and flawless payment processing from different payment option. Cons Easy to setup. Can integrate easily with tablet that we use in store and warehouse. No issue at all. Review Source Response from Global Payments May 5, 2025 Hi Walach, thanks for leaving us another positive review! We are glad Heartland Retail is easy to use for your business needs. We look forward to our continued partnership! PE Patience E. Restaurant Manager Hospitality Used the software for: 6-12 months ### "The ultimate payment management solution tool" January 25, 2025 5.0 Heartland restaurant makes payment management so much easier in my opinion because of its quick POS system, super helpful customer care support and the option to take payments right from my phone at the go Pros Heartland restaurant is a great payment management system because it id super simple to use, the sales reports it generates are super handy, the POS system is really fast when it comes to processing food orders and their customer support is amazing asthey are always there when you need help. What I really like the most is that it’s an all in-one solution so I dont have to juggle multiple systems to run the business smoothly. receiving payment from the comfort of your phone is also a huge bonus Cons no problem or glitch has been experienced so far, it works smoothly Review Source Response from Global Payments January 28, 2025 Hi Patience, thank you for leaving us a positive review! It's great to hear that the POS system has been easy to use and is running smoothly. Thanks for also shouting out our Customer Service team and we look forward to our continued partnership! AE Ashleycm E. Creator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Genuis for restaurant tool" September 11, 2025 5.0 Pros I like their order management and payment process, its very fast. I like how it helps manage reservations and tables without confusion.1 Cons I’d like to see more customization options for reports and marketing campaigns. I would really live to see some advanced features. Review Source Response from Global Payments September 16, 2025 Hi Ashleycm, thank you for leaving us a positive review! We're glad to hear Genius has been easy to use. Thanks for your additional feedback and we look forward to our continued partnership! JB Jay B. Content creator Entertainment Used the software for: Less than 6 months ### "An excellent choice for any restaurant " September 13, 2025 5.0 Pros I love their customers support team,they resolve issues effectively. And it use friendly. It supports different order types. Cons I like the effectiveness of heartland restaurant but i wish they can work on their equipment, they should get everything properly set up. Review Source Response from Global Payments September 17, 2025 Hi Jay, thank you for leaving us a positive review! We're glad to hear that our Customer Support team has been helpful for your business. Thanks for your additional feedback and we look forward to our continued partnership! AA Adebola A. Manager Consumer Goods Used the software for: 6-12 months ### "Nice Job from Heartland Restaurant " February 26, 2025 5.0 My experience with Heartland Restaurant software has been great so far!!! Pros They allow other restaurants use an hitch free software. Cons No problems with Heartland restaurant so far. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) I found out Heartland Restaurant was a better option. Review Source Response from Global Payments February 27, 2025 Hi Adebola, thank you for leaving us a 5-star review! We're relieved to hear the switch to Heartland Restaurant has been a good one. We look forward to our continued partnership! RQ Rizwan Q. Manager Hospitality Used the software for: 1-2 years ### "Super-easy tools, an outstanding POS software." March 2, 2025 5.0 A super easy POS software, favorite of all restaurants and even for those businesses running from small premises. Pros Outstanding tools to order from menu, simple to use and super-easy for anyone to order first time. Cons Menu choice and tools to customize, an excellent set of tools to make changes. Review Source Response from Global Payments March 3, 2025 Hi Rizwan, thank you for leaving us a positive review! It's great to hear that Heartland Restaurant has the tools to help you run a great business. We're very excited for our continued partnership! AR Armando R. Boss Publishing Used the software for: 6-12 months ### "My experience with Heartland Restaurant " December 23, 2024 5.0 We are veru plassed whith heartlands products!!! Defenetly the best payment tool!!!! Pros What i love most is that it's an all in one system and that you dont have to use more systems in order to get the most out of oir busness you can also take payments on your phone and thats awsome!!!!! The best change I did after my bad experience with Restroworks Restaurant. Cons Theres nothing i didnt like!! It's the best Switched from [Restroworks](https://www.capterra.com/p/142877/Restroworks/) Recommendation of a friend, that has been using heartland time before. Review Source Response from Global Payments January 7, 2025 Hi Armando, thank you for leaving us a 5-star review! It's great to hear that making the switch to Heartland has been beneficial for you and your business. We look forward to our continued partnership! TO Tania O. Executive director Mechanical or Industrial Engineering Used the software for: Less than 6 months ### ""My journey to genius restaurant"" December 8, 2025 5.0 They make use of good and healthy food ingredients that gives nutrients to the body but they should try and work their staffs. Pros They offer varieties of food, healthy food dishes with vegetarians. The restaurant make use of quality ingredients. Cons Some of their staffs can speak English fluently and they don't attend to customers on time which make a lot of people complain about the restaurant Review Source Response from Global Payments December 11, 2025 Hi Tania, thank you for leaving a positive review! VR Verified Reviewer Customer Service Specialist Chemicals Used the software for: 1-2 years ### "An excellent choice for any restaurant" January 22, 2025 5.0 Pros User-friendly restaurant management system that lets us track cash flow, inventory, and employee management like a champ. Heartland POS offers strong security to keep your data and transactions safe. Cons I don't see any problems or drawbacks with Heartland Restaurant. Review Source Response from Global Payments February 3, 2025 Hi there, thank you for leaving us a positive review! It's great to hear that Heartland Restaurant empowers you and your business. We look forward to our continued partnership! VR Verified Reviewer Application Engineer Computer & Network Security Used the software for: 1-2 years ### "Perfect selection for restaurant operations" December 11, 2024 5.0 Pros It’s an amazing tool that keeps everything in our restaurant running smoothly and our customers happy. The software creates detailed reports that help us to track our restaurant's performance. It's an excellent tool and simple to use and implement Cons I haven't faced any problems since I started using it Review Source Response from Global Payments December 12, 2024 Hi there. Thank you for taking the time to leave us this positive review! We're so glad to see our payments solutions have been convenient and easy to use for your business. We look forward to our continued partnership! WH William H. VP Farming Used the software for: Less than 6 months ### "Genius is Great for Garden Sales!" May 26, 2026 5.0 It works very well for our small business! The sales process was easy, and the set-up took less than 20 minutes. Pros Really easy to set-up and use! We got our device and were selling the next day! We were able to load in our best sellers and make it really fast to check people out! Cons No problems so far! We like that the device is very simple and does not have extra apps or any other capabilities. Alternatives considered [Venmo](https://www.capterra.com/p/222572/Venmo-/) Reason for choosing Genius the handheld is more professional than just using our smartphone. Review Source Response from Global Payments May 27, 2026 Hi William, thank you for taking the time to leave us this positive review! We're so glad to hear that Genius has been convenient and easy to use for your business. We look forward to our continued partnership! JYOTIRMOY D. Account Assistant Computer Software Used the software for: Less than 6 months ### "Excellent Restaurant management platform" February 6, 2025 5.0 Overall an excellent platform for restaurants of all sizes, easy to learn with various customization options. Pros Easy to learn and use, customization options of menus, layouts which is important and almost all features necessary for restaurants. Cons Sometimes glitches occurs, a bit expensive than alternatives Review Source Response from Global Payments February 11, 2025 Hi there, thank you for leaving us a positive review! It's great to hear that Heartland Restaurant is easy to use and you can customize it to the needs of your business. We look forward to our continued partnership! OT Olawunmi T. Restaurant General Manager Food & Beverages Used the software for: 6-12 months ### "POS system that does the job" February 8, 2025 5.0 Pros Operating a large restaurant can come with challenges but heartland restaurant has made the experience pleasant for me in terms of it's outstanding POS system Cons It can take a while to contact the customer care service, but they come good Review Source Response from Global Payments February 14, 2025 Hi Olawunmi, thank you for leaving us a positive review! We're glad to hear that Heartland simplifies things for you and your business. Thank you for your additional feedback and we look forward to our continued partnership! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.