# Page 5 | Genius Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Genius the right Restaurant POS solution for you? Explore 185 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/195074/Genius/reviews --- Genius 4.5 (185) [View alternatives](https://www.capterra.com/p/195074/Genius/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 5 - Reviews of Genius ## Showing most helpful reviews Showing 101-125 of 185 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashley E K. Sales Manager Hospitality Used the software for: 2+ years ### "Heartland Restaurant is a very efficient and easy to use POS tool for restaurant." June 10, 2024 5.0 Heartland Restaurant is offering us a very heartwarming experience managing our restaurant operations. It has allowed us ensure smooth flow of operations from receiving customers oders to delivering them. Pros It was very easy to setup. It gives access to insightful reports that helps us monitor our restaurant operations performance. Has a very sleek and user-friendly interface making easy to use. Allows us to provides customers with a very effective online ordering platform. Any updates made on the menu take effect in real time. Cons Customer support services has been available to us at all times and we have not had anything major to dislike. Review Source Response from Global Payments June 17, 2024 Hi Ashley, thank you for taking the time to leave us this review. We’re so glad to hear setup was easy and our Customer Service team has been there for you along the way. It’s our mission to provide reliable and efficient service, and your feedback confirms we’re on the right track. TH Tom H. Pasta Program Chef Restaurants Used the software for: Less than 6 months ### "Ordering special treat from home" November 4, 2024 5.0 Pros Ordering pasta from the comfort of the home is a special treat. Heartland app is truly a groundbreaking innovating in food industry. Cons Technical issues are very bleak and it's quite good. Review Source Response from Global Payments November 11, 2024 Hi Tom, thank you for leaving us this positive review! BA Badariah A. Operations Manager Law Practice Used the software for: 6-12 months ### "Control inventory and CRM management" July 29, 2024 4.0 Pros Easy dashboard interface and design to operate inventory control and CRM management. Solid support from the customer support for features that isn't worked well with our system and solved it quickly. Cons We encounter issues in connecting the platform with our in-house printer. Review Source Response from Global Payments August 5, 2024 Hi Badariah, thank you for taking the time to leave us a review! We're glad to hear that Heartland Retail has been easy to use and our support team has been able to help you along the way. We appreciate your feedback and look forward to our continued partnership! Abhishikta B. Software Developer Information Technology and Services Used the software for: I used a free trial ### "Simplify Your Operations" July 8, 2024 5.0 It is well-regarded for making restaurant management easier with features like easy payments and ordering, though it works best with a reliable internet connection. Pros It makes running a restaurant easier with everything in one place which easy payments, ordering from anywhere, detailed reports, and great ways to keep customers happy and coming back. It offers modern and reliable tools for restaurant operations. Cons Its needs internet to update and work in real-time. Review Source Response from Global Payments July 15, 2024 Hi Abhishikta, thank you for taking the time to leave us this positive review! We’re so glad to see our payments and ordering features have been convenient and easy to use for your restaurant operations. We look forward to our continued partnership! CM Charles M. Area Director Hospitality Used the software for: 1-2 years ### "Easy menu setup and great speed" June 11, 2024 4.0 User friendliness is top notch. Reliable too. Pros This multi-purpose software regulates workflow while managing daily operations. Features like ordering, inventory control and quality measure are all favourable. Keep up. Cons At first, it thought this tool was too expensive, the services have really changed my perspective and am quite okay with the cost. Switched from [SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/) The speed is power for Heartland Restaurant. Review Source Response from Global Payments June 18, 2024 Hi Charles, thank you for taking the time to leave us this positive review! We're so glad to see making the switch to Heartland Restaurant has been easy and efficient for your business. We look forward to our continued partnership. PT Purnima T. Tso Alternative Dispute Resolution Used the software for: I used a free trial ### "Heartland review" January 16, 2025 5.0 I enjoyed everything from start to finish! Pros What I enjoyed most about the restaurant is their extensive menu size. Cons What I enjoyed least about this heartland restaurant was that I didn’t have enough time to sample everything Review Source Response from Global Payments January 21, 2025 Hi Purnima, thank you for leaving us a 5-star review! KH Kimberly H. Personal Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Smooth Transaction" September 5, 2024 4.0 My experience was smooth, and easy, and i liked that you could pick your own tip percentage or tip total. also made the waitress' job much easier! Pros easy to use and made paying my bill easier and faster than at other restaurants Cons there was a bit of a glare when they brought the apparatus over for us to sign nd pay with! Review Source Response from Global Payments September 10, 2024 Hi Kimberly, thank you for taking the time to leave us a review! We're glad to hear that Heartland Restaurant made your recent restaurant experience even more satisfying. VP Varnika P. Talent acquisition specialist Staffing and Recruiting Used the software for: I used a free trial ### "inventory management is bit easier " July 12, 2024 5.0 Pros Inventory management is easier with the help of this software, user can track their ingredient and can prevent the shortage while in peak business hours. The software helps extract sales data reports, allowing users to monitor their popular menu items closely. Cons initially setup cost is high for a small scale business. Review Source Response from Global Payments July 18, 2024 Hi Varnika, thank you for taking the time to leave this review! We’re so glad to hear inventory management is easier for your business with the help of Heartland Restaurant. We appreciate your feedback and look forward to our continued partnership! KP Kaden P. Owner Restaurants Used the software for: 1-2 years ### "A decent company that wants to do better, but may not be there yet." April 17, 2024 4.0 Overall, we are generally happy with Heartland's POS side of the company (we would not recommend the HR side, but that is another story). The customer service typically responds quickly. Sometimes I wish they would come out a little more quickly, especially since it seems that their equipment only ever breaks during a busy dinner rush. However, they seem to care about our experience as a customer and even took the time to meet with us several times to go over different options we could use. Pros Heartland was a very low startup cost and overall had a better setup than what we had before. Their online ordering is included at no additional charge, which is huge. Overall, the customer service team has been pretty helpful and reliable, even if it sometimes takes a day or two to get a response. Cons What they save in low startup fees, they absolutely kill you on the back end with equipment "rental" fees. We are paying an arm and a leg for equipment where we are locked in to a 3-year contract. The equipment doesn't break down as much as it definitely used to, but still not worth the crazy expense. If I went with Heartland again, I would rather pay up front for equipment costs and save up for when it inevitably breaks down again. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Genius Heartland had a much cheaper startup cost since we didn't have to buy all of the equipment up front. Switched from [Slice](https://www.capterra.com/p/228745/Slice/) Their online ordering was included for free whereas slice charged $7/ order (split between you and the customer). Review Source Response from Global Payments April 19, 2024 Hi Kaden, thank you for your comprehensive review. Your constructive feedback is greatly appreciated, as it motivates us to deliver excellent service. We truly appreciate your trust in us and look forward to continuing to serve your business’ needs. Thank you for sharing your experience with us. SR Shannon R. Owner Retail Used the software for: 2+ years ### "A Constant Problem!! Terrible POS SYSTEM with NO SUPPORT" December 2, 2021 1.0 Terrible! I have been having continual issues with being able to take credit card payments without the entire system crashing and I've been working with their tech support for over a month now on this issue with NO RESOLUTION. They can't fix it or won't fix it and I am left having to uninstall and reinstall my credit card terminals multiple times a day in order to keep ringing sales. As soon as Q4 is over I will be shopping for a new system. This company is terrible. Pros When I first subscribed in 2017 it was Springboard and the user interface for my sales associates was much simpler than other programs. Easy to learn, easy to use and the sales transaction level. BUT, it never works so the ease of use is irrelevant because my associates are constantly fixing technical issues and communication errors that Heartland will not fix. Cons The integration with quickbooks is terrible! It will only integrate to QBO and even then, it has taken me 4 years to work out all of the integrations issues. My accountant hates Heartland because it is not sophisticated enough on the back end to track the inventory costs, fees, taxes, to maintain proper accounts. Clearly the designers never worked in the operations or accounts payable parts of retail. Reason for choosing Genius At the time they were called Springboard and the developers were retailers who used Retail Pro and designed this program to address some of the ease of use issues they had with Retail Pro. I was blinded by the prospect of having an easy to use POS system and didn't realize I would be giving up everything else, including reliability and support. Worst decision ever. Review Source AB Ashley B. Jewelry Production Fine Art Used the software for: 2+ years ### "Springboard Retail works for Wholesale Companies, too" January 20, 2017 5.0 We found Springboard Retail after searching for a program that can manage many elements of a wholesale business all in one program. We started using it Summer of 2014. We are now able to manage our inventory that is in our office and out with sales reps and on consignment. Although there is no "consignment" part to the program, there's a workaround within the system that is fine. Since everything is in the cloud, we have access to this information anywhere and anytime, even on a mobile phone with the app. It is especially helpful at tradeshows. The reporting functions are amazing and show us very valuable information about sales and products and locations of products that we never had before. Each inventory item allows you to add images and customize as you need. You can duplicate items easily and set up frequently ordered items as needed. It does take some practice to learn everything, especially since we use the program from a wholesale view but once you figure everything out, it is very quick to use and invaluable to our company now. The support service always gets back to us right away if we have a question or problem (which isn't very often). My only issue is with our Quickbooks integration. The integration pushes invoices or credits over to Quickbooks from Springboard as journal entries but then you have to re-enter the invoice/credit specifics into Quickbooks in order to actually have the info/details in Quickbooks. Then we run a Quickbooks report to make sure we haven't missed any invoices. It is a bit time consuming and there is room for error if you forget to enter in an invoice or mistype something. Springboard has said they are working on a better way to handle this but we haven't received any details yet. This one issue is small compared to the positives of the software. I would highly recommend it to any business that needs to manage inventory in one or many locations and is looking for a great reporting system. Pros Manage inventory, run reports, invoice and credits, manage consignments -- everything is all in one program. It's mobile and in the cloud so we have access anywhere and anytime. Support always responds in a timely manner. Cons Quickbooks integration not the best, but works with a little effort. Review Source CA Chaitanya A. GTA Education Management Used the software for: I used a free trial ### "Makes your business easier" June 10, 2024 5.0 Pros Excellent ease of use with a great user experience Cons So far, didn't not encounter any cons with this service Review Source Response from Global Payments June 17, 2024 Hi Chaitanya, thank you for taking the time to leave us this positive review! We’re so glad to hear our Restaurant solutions have been convenient and easy to use for your business. We look forward to our continued partnership! SL Steven L. Owner Retail Used the software for: Less than 6 months ### "Read the contract " September 3, 2021 1.0 Awful. Was lied to by representatives prior to set up that cancellation will not cost anything if I did not like the system. This is one of those systems that if you plan to get installed, READ THE CONTRACT and DO NOT BELIEVE THE REPRESENTATIVE. Pros Nothing at all, everything was expensive to set up. We were sold equipment we already had on hand before installation. The POS system itself was very outdated and hard for myself, and my employees to use. Does not have a tipping system as we were told by representative prior to set up. Cons Everything, the fees, the monthly cost, and how outdated the system was on functionally and use compared to what is out there in the market. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Easy to use, representative that installed for us very transparent on entire process. Review Source DS Darren S. Ops Manager Apparel & Fashion Used the software for: Less than 6 months ### "DLM Supply" November 22, 2016 5.0 I have been very pleasantly surprised about how well Springboard has worked out for our Men's Clothing boutique in Dallas. My colleague and I did some extensive research in POS systems. We both had a history of working with larger clothing retailers so we were accustomed to robust reporting, advanced order systems, and detailed item management. Springboard has been able to deliver on all fronts. I've also come to appreciate the support system that is built in. There is a message board available to submit requests/questions and the follow through has been pretty good. They have listened to some of our feature requests and I have noticed a couple of them were implemented on the following system update (which they also do frequently). We are currently working on getting our website up and running on Shopify, and the integration is working great in terms of syncing inventory. Pros Reporting, reporting, reporting. Reports are entirely customizable and there are several metrics to choose from. I feel like i have been able to replicate several of the reports that I had available to me at the large corporation that i worked at, and that has been very impressive. User friendly interface on the POS. Very easy to teach to new users. Detailed item management capability with unlimited customizable fields. Allows for even more robust reporting. Ipad app works well Cons There were a couple bugs early on when using certain browsers. We now use Google Chrome more often than not and it seems to be working fine. I wish the item management integrated more seemlessly to our Shopify site, but i think this is nitpicking a bit since most of the other POS systems don't even offer any integration. Definitely pricier than the competition, but you get bang for the buck. Web based interface is risky if you have network connectivity issues. We have been lucky thus far, but I could see this as being an issue for others. Wish there was an iPhone app, a little hard to view on the iPhone browser. Review Source SG Seth G. Director of Operations Luxury Goods & Jewelry Used the software for: 6-12 months ### "Great product, even better company" March 5, 2018 5.0 I consider it a great decision on our part to go with Springboard Retail. While I am able to list some areas of opportunities for them, it is very reassuring to know that they constantly strive to improve their software based on client input. They actually really listen to feedback and many times act on it quickly if other clients can benefit from the change. This is refreshing. In my opinion, it would be challenging to find a better value or partnership on the market. Pros Ease of use - intuitive nature Support team - always feel as if we are partners working together Dynamic Reporting Easy to customize certain fields to fit business needs Real-time reporting and sales sales metrics Mobility - using ipads within the stores, viewing results via smartphone Integration - happy with the timeline, support, and ease Training - very easy to train on this software, love the training mode Knowledge base - this is such a big plus. The articles are current and easy to find quickly Search capability - this is easily overlooked, but being able to put in part of an item's name, number or description and find what you need is huge! Same with customer information. Cons Within the current software, I would like to be able to use a fiscal calendar vs the Gregorian calendar. Outside of software- although Springboard Retail is focusing on their core competencies, I do wish the following was available within the software and not through third parties: Time clock feature Loyalty/VIP Customer feature Integrated payment - we use Clover and integrate Review Source SF Samantha F. Customer Service Supervisor Retail Used the software for: 2+ years ### "Great POS System Software" August 12, 2022 5.0 Pros The product is very easy to use. It makes ringing up purchases in our stores so easy! It accurately collects UPCs and the prices. Cons My biggest problem is on an occasion the chip reader won't recognize a customer's card and we have to call customer service, which can be a slow process. Review Source NS Neil S. CEO / President Used the software for: ### "The people make this great" April 16, 2016 5.0 Folks, I have been in the POS purchasing line of work now for 20 years, or so it seems. I originally had an MS-DOS based system that could not properly communicate to the head office, it also cost a fortune. Then I went with QB POS. It pretty good, but the customer service sucked and it had lots of limitations, and again communication problems. I tried of few of the first of the cloud based solutions, which were problemed with small companies who grew too fast and again terrible customer service. I was at my wits end after dealing with Amazon. Then one day while I was miserating about my situation on my daily search for a pos system that could deal with apparel in a decent way, I found Runit Realtime. I kind of liked it, even though it cost a fortune for .............. I told the sales manager that I wanted to go with it. He never called me back, or emailed. Oh well. I finally learned, if the customer service sucks, don't bother with the company. Then I found Springboard. The sales folks at Springboard answered all of my questions, and phone calls, and emails. It seemed to be too good to be true, but I was desperate. They hooked me up!!! I am pretty well versed with IT and I set it up with a couple of quick uploads. As time went along I came to know the support staff. Derek, the support bossman, has his act together. It is a small team and they all know who I am. I have made some suggestions to them, and they roll out the coding in a few weeks. These guys are on the ball. Right now, I am awaiting the roll out of pictures on my reporting. This is breakthrough technology for a small company, or any company to deliver this kind of reporting. It is amazing!!! My numbers are up last month 206% of previous year due to my ability to better manage my buys and reporting. I have asked them to look into doing multichannel. They seemed interested. As for now, they have an API with Shopify. I set up my site by myself. It looks great and is easy as pie. I think they have a free month. Anyways, I am not on their sales team, but I feel like I should be. Springboard is what it is named. It has springboarded me towards easier living and more money. I don't often write review, but for this program I do believe it will benefit those who read reviews and will definitely those who sign up. Good luck with your POS, ( we all know what POS stand for, usually Piece of Sh\*t). With Derek and his team it is more like Program of Support! Review Source KC Katherine C. Manager Development Director Restaurants Used the software for: 6-12 months ### "Heartland bought Mobilebytes and we still love Mobilebytes" November 13, 2022 4.0 Overall we like and will continue to use this product. Definitely one of the best options on the market. Pros This system is so user-friendly and both the back and and the front end make a lot of sense for everyone that encounters them. The online ordering is some of the best in the industry and we used this feature to pivot during covid to great success. Cons Splitting checks sometimes doesn't work as well as it should. The subscription feels like a lot of $$ compared to previous POS systems. Reason for choosing Genius The superior online ordering platform Review Source AH Annabella H. Cashier and barista Food & Beverages Used the software for: 6-12 months ### "Experience from Both Sides of the Sale Counter" December 17, 2021 4.0 It was easy to learn and I haven’t had too many issues so far. Pros I like how clean the interface is and how easy it is to use overall. As an employee using it, I have heard it isn’t bad in the lineup of possible POS systems to use. Cons Though I like the clean interface, the design is really outdated and could do better with integration of images for items. I don’t think the search engine for finding an item is great, but that could also be the manager at my job entering odd names for things? It’s like it won’t search unless you spell things exactly correctly including dashes, spaces, etc. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) I switched jobs altogether. Review Source JK Julie K. President Apparel & Fashion Used the software for: 2+ years ### "Springboard retail is a Game Changer" January 8, 2018 5.0 I can look at my business from the app On my phone anywhere anytime. I love this..it has given me some Flexibility in my business and alllowed Me to work In a little More Family time Pros I have control of the IT end of my business . I do not have to “call a guy” every time something goes wrong or it’s time For an upgrade. In 4 years my system has gone down maybe 4 Times and then never for more than 20 minutes and every time it has been the internet provider that was the problem but Springboard always steps up and gets it fixed. They never point the finger they just take care of it. Also there are no costly upgrades that require new computers and “that computer guy” to execute it. Cons When you need help they will often times refer you to their knowledge base...usually I have already gone this route and need an actual Answer not another article to read. Review Source LB Lisa B. owner Retail Used the software for: 6-12 months ### "Truly a POS" March 8, 2023 1.0 Pros Easy to contact customer service, but every person has a different answer to your question! You can't get a straight answer from anyone. Cons The constant run around. The software is slow as molasses, and has more glitches than you can imagine. NOT user friendly. Review Source Lloyd B. Owner Apparel & Fashion Used the software for: 6-12 months ### "Great Software. Beware of the \[SENSITIVE CONTENT HIDDEN\]" June 17, 2020 5.0 Spend days trying to reach competent support. All of those glowing reviews you may be reading were for the previous team. Pros Functional POS software that does what it needs to do with good reporting features Cons \[SENSITIVE CONTENT HIDDEN\] seems to have gotten rid of the folks that made Springboard exceptional. Support is terrible. Switched from [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Coupon Features Review Source KS Katie S. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Incredible System" July 30, 2015 5.0 Pros We moved over from RICS because it was an older slower moving system. Springboard's reporting function is dynamic - it works as fast as my brain works. In the past, I would run a report on performance and invariably another question would come up while I was reviewing that report - In RICS I would have to go back and rerun another report (5 mins) - with Springboard I can slice the data any way I want in a matter of seconds. I also have been consistently impressed by the support team - any time I have a question, the team is available to answer my questions - and always with a friendly and helpful attitude. ALWAYS. I know their names, they know who I am, it just feels really comforting to know I have a support team who seems to care about my business as much as I do. If they don't have the answer I am looking for, they are always quick to provide a suggestion for a workaround AND add my need to a list of projects they have going forward. I have seen almost every single one of my suggestions turn into a feature on Springboard. I also really like that I can open up another register (Station) as my business dictates - I am not locked into paying for features that I only use seasonally. Cons There are not many bad things I can say about Springboard. Every complaint I have has been addressed - occasionally I will request a feature or a metric (Inventory Turn!) that is not available now - and for the most part I have seen them implemented. There are several features concerning Open to Buy that I would like to see going forward. Also, Springboard only integrates with one Credit Card Processor, and although they were able to give me a very low rate, it's not great to be locked into one option. Also there have been a few outages in service (very few but still a scary situation) Review Source DF David F. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Over Promise & Under Deliver" October 5, 2016 2.0 On the recommendation of another store in the area that uses Springboard I decided to try them out. I was initially told I would be able to use all my same equipment that I used with a previous point of sale system, later that turned out to not be the case & at considerable cost. Importing the product seemed to be an extraordinary challenge for them as well, even though they said they switched customers from my previous point of sale to theirs, "all the time." All in all it took them over 7 days to import, and I'm still missing information or have information in the wrong places. Once we were ready to go with product in place, the new machinery they made me purchase stopped communicating with their Point of Sale & after several hours on the phone & several hundred dollars of walk out business they were able to fix most of it, only to have it happen several more times in the next 3 weeks. I'm still waiting on a call back from tech support so they can look at some issues that happened a week ago. All in all, this is extremely disappointing software. Had I to do it over again, I would certainly not have switched to Springboard. Pros It's easy for my seasonal employees to use, but not remarkably more or less than any other POS. Cons I was sold, "So much more than point of sale. Springboard Retail is a powerful, cloud POS software and retail management platform designed to help you sell more, smarter." So far it has entirely failed to live up to that billing. Rather cumbersome to put transactions on hold & recall, no time clock feature, a 4 to 5 step purchase order to purchase receipt function that is again, a bit cumbersome. Review Source EM Eric M. Director of Operations Apparel & Fashion Used the software for: Less than 6 months ### "Springboard Retail is modern POS software at it's very best." November 3, 2015 5.0 Pros The Springboard Retail team hails from a multi-store retail background so they know first-hand what POS software needs to do, how it should work and that it must to be simple and intuitive to use. That is exactly what they have created; no fluff, incredibly flexible and reliable software that is as close as one can get to a custom written solution, offered at a reasonable price. Unlike many other platforms that try to serve restaurants, grocery stores, and everything in between, Springboard simply focuses on doing one thing incredibly well - retail. The software provides quick access to key customer information that enables sales staff to offer exceptional and personalized customer service, and offers the most extensive reporting system I've seen in the various products I've used or researched. Cons I'm hard pressed to find fault with Springboard Retail as it quite capably addresses all of our retail apparel multi-store needs. That said, there are aspects that can and undoubtedly will be improved upon to make it applicable to a wider range of specialty businesses. For example, I don't think it specifically handles service/repair requests, but with a little creativity and assistance from their knowledgeable support team it likely can. Great software must walk a fine line between maintaining simplicity and offering a plethora of features which inevitably clutter screens and steepen the learning curve. Springboard is designed to be simple, and as long as they hold true to this commitment, they will undoubtedly become an industry leader. Thus far, this is one of those rare instances where I feel fortunate to be a somewhat early adopter. Review Source Similar Products Featured