# Page 6 | Genius Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Genius the right Restaurant POS solution for you? Explore 185 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/195074/Genius/reviews --- Genius 4.5 (185) [View alternatives](https://www.capterra.com/p/195074/Genius/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 6 - Reviews of Genius ## Showing most helpful reviews Showing 126-150 of 185 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NR Nathan R. Director of Operations Restaurants Used the software for: 1-2 years ### "Expensive" December 19, 2022 3.0 Pros The software that was offered worked well. Cons This software does not include enough options. A more all in one POS would be desirable. Review Source KS Katie S. Buyer Retail Used the software for: 2+ years ### "Amazing Customer Service and Support " January 13, 2017 4.0 The support team is available around the clock, any time I call in my request is greeted by a real person who immediately is able to help. They are very responsive and proactive about any bugs or issues in the software (which do happen from time to time) - they are always adding new features and updates. Overall, the software just makes SENSE to a lay person - it's clear that the person who designed it is in retail! There are always improvements to be made, and the support team is always happy to listen to my concerns. Overall, great people to work with. Pros User friendly, Great reporting Cons Exports to PDF are not the most clear, bugs in software happen occasionally Review Source JC Jason C. Principle Computer Software Used the software for: 2+ years ### "Powerful POS Software" April 28, 2020 5.0 Wonderful! Pros This is a full featured food service POS software. It will meet the needs of 95% of all restaurant operators. It was designed with functionality and stability in mind. Cons Some features are missing but development is continuing and software update releases happen every month. Review Source CS Clay S. Owner Apparel & Fashion Used the software for: 1-2 years ### "Advanced Reporting and Ecommerce Integration" January 13, 2017 5.0 Springboard has aided our business in a number of ways. The fact that its a cloud based software has greatly improved our productivity, as team members can enter PO's and perform other tasks away from our physical store location. The Reporting options Springboard offers has greatly improved visibility into our business operations. For instance, we've been able to identify under performing vendors and cut them out of our purchasing plans. Finally, Springboard's integration with Shopify has allowed us to launch and grow an ecommerce business and sync our online and physical store inventories. Pros Reporting and cloud based connectivity Cons Customer service agents sometimes struggle to understand problems of a more technical nature Review Source KB Kelly B. Manager Apparel & Fashion Used the software for: Less than 6 months ### "Stands Out from the Rest" November 8, 2017 5.0 Pros The training and overall review process was easy and flexible. You had the option of when to schedule you springboard calls and in retail, you need a bit of flexibility. There were plenty of times that I couldn't hop on the training call and customer service was a gem about it. She also put up with some stupid humor of mine. Customer service was grade A. I was so stressed about the idea of this massive undertaking, especially when our POS system was the only thing the store and long-time managers have ever known. Our launch date was scary soon, but the Data Migration Team had us up and running (for the final migration) by 2 AM, the morning of our launch. I was incredibly impressed by their speed and productivity getting us where we need to go. The actual Springboard Point-of-Sale runs like butter. Everything is right there and a breeze to use; it's nothing compared to our very old and outdated previous POS. Cons Getting a reasonable launch date had me worried, but the Springboard team, especially, made our small Tallahassee store their top priority. Review Source MW Mike W. President Sporting Goods Used the software for: Less than 6 months ### "9,000 SKU's and 30 days to make the change - DONE!" October 9, 2017 4.0 We were terrified of changing POS systems in September right before the holidays. It just didn't seem conceivable to me that I could make the switch to making sales within our 30 day window. I was convinced we would make it after week two of the transition. I was truly stunned at how easy it went - I am a realist and just knew we'd come up against something that would stand in our way. It didn't and we nailed the date easy. Pros VERY flexible platform allows a decent level of customization to make sure you can parse your data the way YOU need to - not how someone somewhere THINKS you need to. Rock solid and reliable importing/exporting. This POS does what a POS system should do - make you more efficient. We're still only a couple weeks in but we feel like we know it pretty well and I have confidence we made a good choice for our retail business. Cons I would like US based phone support but they actually manage the chat support surprisingly well. We've not been left hanging yet and we've not stumped them, so I am not feeling to bad about it - as long as they keep up as the demand increases, which I am sure it will. Review Source LP Luanne P. Owner Retail Used the software for: 2+ years ### "Great Software for Retail Stores" January 16, 2017 5.0 This is a great software for a retail store. It is wonderful if you have multiple locations. Love being able to check the status of the stores from anywhere. Pros Easy to use, love the reporting, love that it is cloud based. Cons Sometimes struggle to create reports but that is probably more operator error. Most other items that I did not like have been fixed over time. Review Source KR Kelly R. Owner Apparel & Fashion Used the software for: 2+ years ### "Great platform " November 28, 2018 5.0 Pros No need for quickbooks. My accountant pulls reports straight from Springboard at the end of the year. Also I love the inventory management and ability to create one day price changes for sales Cons Customer support is lacking. Gift cards can’t be scanned through credit card reader even when they have the magnetic strip. Review Source AN Alex N. Arts and Crafts Used the software for: ### "Simple to use, surprisingly sophisticated, and scalable" January 14, 2015 5.0 Pros I like their entire team. Support is outstanding. They listen and respond. The product is incredibly flexible, allowing for custom fields on a slew of records (items, customers, purchase orders, etc). Reports are outstanding. They are fast and highly configurable. The system has a background in apparel, but it can easily be adapted to other industries. We are in crafts and had no trouble with it. Cons We have also had a few (very few) issues with credit card processing, but those issues have been due to problems with the processor, not Springboard itself. This is a problem that is not unique to Springboard. Always have some kind of a back-up system in place for internet and credit card processing! Also, just know going into it that Springboard is not a hardware or network provider. They have a recommended hardware stack, and if you stick to it, they can generally assist in troubleshooting if necessary. I strongly recommend having a local resource for networking and hardware configuration. That's not to say Springboard doesn't know what they are doing, but some issues need to have boots on the ground. Review Source LG Lindsey G. Retail store owner Retail Used the software for: 1-2 years ### "Big help for small business" January 13, 2017 5.0 We upgraded to springboard in 2016 and it has greatly increased our efficiency and accuracy. We love that it ties to our management software, online store, and our existing email programs! Pros Very user friendly and fairly intuitive. Cons When it runs slow or doesn't sync in a timely manner. I also REALLY wish there was a time management clock in/out function to track payroll AND that the shipment fulfillment worked properly between Shopify and springboard. Review Source WL Wendy L. owner/president Apparel & Fashion Used the software for: Less than 6 months ### "Overall very satisfied." October 14, 2016 5.0 Switched over from quickbooks point of sale about a year ago. (DO NOT BUY QB POS) The transfer of data went smoothly. The customer support was amazing. They have every feature I need for a small business with moderate to high volume. They system is very easy to use. They are continuously evolving and don't try to charge you extra for updates like some systems do. Because it is web based you can access it anywhere and enter inventory when you are not in the store with out having the POS set up on another computer. Reporting features help me analyze business better. Dashboard gives an overview of all info I need on a daily basis. Their customer service is the best I have encountered ever. They are usually available with little to no wait time. The staff is knowledgable and addresses any issues that arise in a timely manner. That being said, there have been a few glitches but as I stated they do fix them quickly. Pros Customer service. Web based, allows access anywhere. Cons Extra monthly charge for using POS on an iPad even if I use it for just 1 day. Not cheap, but worth the price. Review Source PD Pattie D. Owner Retail Used the software for: 1-2 years ### "Good Tool!" January 13, 2017 4.0 This is a very nice tool that works as a POS as well as inventory and order capturing. It's pricey though. Pros POS is easy to use. Cons VERY pricey!!!!!!!!!!!!!! Plus the additional spend for adding another terminal just to use at off-site events is cost prohibitive when there are other options out there for less money or for free. Review Source XC Xiorelis C. Owner Retail Used the software for: 1-2 years ### "Good system for small retailers" January 20, 2017 5.0 I am happy with the service provided, customer service responds very fast, the reporting part of the system is great and very friendly to use. I do wish you had more POS hardware available, cooler looking ipad size hardware, etc. Pros Reports Easy to use I can access from any computer anywhere I go Great customer service Cons Hardware options are limited Review Source AS Amel S. Designer Arts and Crafts Used the software for: Less than 6 months ### "Manadge your store, clients and inventory in one app." July 11, 2018 5.0 Good software, wish there was a less expensive version. Pros Springboard retail is a great point of sale software. You can have your inventory save in a cloud, your costumer preferences saved in the app, wich helps vendors to push sales and find the best matches for the buyer and improve revenue. It also generates multiple graphics and informations for better managing your stores, knowing every information about your products and how they're selling. Is a great tool to have. Cons It doesn't have a free version and the single store option is expensive. I believe that the multi store or franchise are more attractive. Review Source EE Emily E. Director of Operations Apparel & Fashion Used the software for: 2+ years ### "Big Fan of Springboard Retail " April 1, 2016 5.0 Pros This easy to use system helps our seasonal business and team focus on driving sales. It's VERY easy to use - all of our employees are taught how to ring a customer up on day one. As Director of Stores, I'm constantly looking at sales from my smartphone and diving into the VERY STRONG custom reporting tool when at a computer. Cons Hmm.. I struggle with the bluetooth scanners connecting to our store iPads - however this is not a Springboard Retail issue. This is a problem with the hardware & hardware technology. Review Source KF Kimberly F. The Office manager Health, Wellness and Fitness Used the software for: 2+ years ### "ADP vs Heartland" March 3, 2022 4.0 Our company has switched back from ADP to Heartland because the over all transition was more difficult that previously presented. Pros I can go online and review my pay at anytime. Cons The ADP plan was much easier to understand. The symbols and verbiage is easier to understand. Review Source KF Kevin F. Operations Director Retail Used the software for: 1-2 years ### "XCVI Review" January 20, 2017 5.0 Springboard has been a good POS system so far. It is the best that we have had in our XCVI stores. We are also pleased with how fast the technical support responds to any of our team members. Its also a good feeling when they actually remember you by name! Keep up the good hard work! Pros Easy to use and Easy to navigate Review Source AF Andree F. President Luxury Goods & Jewelry Used the software for: 2+ years ### "Go Springboard or Go Home!" April 5, 2016 4.5 Pros I love the product. It was so easy to get up and running --the SB team was really helpful. The best part about Springboard is the powerful reporting tool. I have access to mission critical data that allows me to make better business decisions. I have visibility into all aspects of my business from anywhere. It truly is a bottom lime booster! Cons Everything the product does, it does very well. I'm a wholesaler using a retail platform so I have some work arounds but it's worth it. Review Source SR Susan R. Co-owner Apparel & Fashion Used the software for: 1-2 years ### "Good quality " February 1, 2017 4.0 We've been using Springboard since we opened our store. We've been happy with the overall features and quality. Pros Easy to use Cons Issues with hardware Review Source KC Kim C. Inventory Manager Retail Used the software for: 6-12 months ### "I have had a great experience with Springboard Retail." September 12, 2017 4.0 Pros Several things that I like about the software, are ease of use, cloud based, customer service is knowledgable and helpful. Cons I don't like that adjustments can only be added one item at a time, transfers cannot be "recalled" once completed. Review Source MR Matthew R. Website Designer Apparel & Fashion Used the software for: Less than 6 months ### "Website Designer" April 20, 2017 4.0 Two-way integration with E-commerce platform is really what sold us on Springboard. Pros I love that the system is so user-friendly! The reporting on this pos really helps the buyers anticipate what to buy for the next season. The best thing about this POS is the two-way integration with e-commerce platforms that easily pushes out the uploaded inventory from the POS directly to your E-commerce platform. Cons For us, the advanced migration process took a long time. Better communication and management needed on the migration team as well as the training team. Review Source RQ Richard Q. Manager Retail Used the software for: Less than 6 months ### "Easy to use " August 22, 2019 5.0 Pros Software is easy to use. Works well for our products Cons Needs better choices for printers vs having to take extra steps to print receipts Review Source ciara S. Used the software for: ### "Great POS System for Retail" January 16, 2017 5.0 After coming from a software POS system that offered a complicated process and little to no customer service, I was pleasantly surprised that at Springboard they have demonstrated fabulous customer service and communication through our transition to their software platform. As the Franchisor to a retail brand, I value Springboard's ease of use and fantastic support and customer service culture. Review Source LS Leanne S. Media & Technology Restaurants Used the software for: Less than 6 months ### "Unfriendly software" January 21, 2022 1.0 absolutely Terrible no support Pros I can't think of anything positive about my experience. Cons nothing works the way it should. Integration to quickbooks doesn't work Review Source DM Deavon M. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Retail POS systems" November 17, 2016 5.0 I am a hard one to please when it comes to systems. I have worked with some of the best retail companies and was used to a high performing POS system. I would highly recommend Springboard Retail to other retail stores. The support is awesome! The reporting is great if you are used to being able to dig into different metrics. Pros The support team listens to feedback and responses quickly. The ease of the system when working in it is awesome! Cons The only cons I have had ended up being fixed and a function of the system now. Review Source Similar Products Featured