# Page 7 | Genius Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Genius the right Restaurant POS solution for you? Explore 185 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/195074/Genius/reviews

---

Genius

4.5 (185)

[View alternatives](https://www.capterra.com/p/195074/Genius/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 19th, 2026

# Page 7 - Reviews of Genius

## Showing most helpful reviews

Showing 151-175 of 185 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KK

Karel K.  
Helpdesk  
Retail  
Used the software for: 6-12 months

### "Springboard Retail"

June 20, 2018

4.0

Pros

I really love Springboard. It helps a lot with keeping track of everything, and the lay-out is modern and good looking.

Cons

Because of the simplistic lay-out, features are sometimes hard to find, but with a bit of google this can be solved

Review Source

KZ

Kristen Z.  
Vice President  
Luxury Goods & Jewelry  
Used the software for: 2+ years

### "Top of the line data in easy to use system"

September 20, 2016

4.5

Pros

It is extremely easy to use - from beginners to experienced users.

Cons

Would love to have kitting - this would allow us to better track our parts inventory.

Review Source

KR

Kelly R.  
  
Apparel & Fashion  
Used the software for:

### "This is a tech-savvy system that is great for my trendy store!"

September 5, 2014

4.5

Pros

Springboard has been GREAT with fixing minor glitches and making iOS update adjustments immediately! I love utilizing the iPad for my trendy boutique, and I love the inventory system. The fact that this POS system was created by former boutique owners is evident in the detail and ease of use.

Cons

The only thing I do not like is that sometimes the card reader and Bluetooth scanner do not work if the iPad has gone to sleep between customers. So the scanner has to be turned off and then back on to repair the issue. But this is a minor problem compared to the benefits of the system and has an easy fix.

Review Source

AL

Aidan L.  
Manager  
Retail  
Used the software for: Less than 6 months

### "NOT user friendly, seems like they could use a few more years to test this product to make it work"

December 19, 2019

1.0

Mislead and disappointed.

Pros

there is nothing i like about your system

Cons

receiving products, ringing products, customer credits, pretty much every aspect of this system is poor.

Review Source

TJ

Theresa J.  
CEO  
Apparel & Fashion  
Used the software for: 6-12 months

### "Springbroad is the best system for fashion retailers"

April 5, 2016

5.0

Pros

These folks understand fashion retail. Most of the other cloud-based systems evolved out of "coffee-shops" and are focused strictly on point-of-sale. As a fashion retailer that has been around for over 20 years, we needed a system that helps us manage our inventory, vendors and customers. Plus they have awesome support.

Cons

Nothing much. Integration with with Shopify (for e-commerce) is still evolving.

Review Source

JM

Jennifer M.  
Account Manager  
Insurance  
Used the software for: 6-12 months

### "Dont waste your time "

January 6, 2023

1.0

It has been painful. Find another vendor

Pros

payroll integration is not easy with this company

Cons

no support from customer service. employees are always leaving and nothing gets fixed

Alternatives considered

[Paylocity](https://www.capterra.com/p/86714/WebPay/)

Reason for choosing Genius

Price and it wasn't worth it

Review Source

JW

Justin W.  
Manager  
Retail  
Used the software for: Less than 6 months

### "The Search Continues"

January 3, 2019

3.0

Pros

The basics of processing orders, reporting meet most of our needs. The general layout of the software is fairly user friendly.

Cons

The general costs of the pos is by no means too much. It’s just not what we are willing to spend on what we’re trying to get out of the software. We have very basics needs and it’s not quite what we can handle at this time.

Review Source

KF

Katie F.  
Field Operations Manager  
Apparel & Fashion  
Used the software for:

### "Love the Support!"

January 13, 2017

4.0

I am always very happy with the support and extra effort the support staff provides at Springboard Retail. I appreciate the time spent on explaining processes and the empathy that show being in retail.

Review Source

MD

Michelle D.  
  
Apparel & Fashion  
Used the software for:

### "A comfortable transition to an automated POS system"

September 18, 2014

4.5

Pros

Once we got underway, the equipment has been easy to use, much faster and more complete and accurate than we expected. The vendor is very cooperative when we have questions. Answers are prompt and knowledgeable. The vendor has also gone the extra mile in helping us weave POS data into usable form for our accountant and other service resources we use. In addition, they follow-up with us frequently to see how we are doing. It's just what you would expect from a first class vendor.

Cons

To date, we are pleased with all aspects of our system.

Review Source

JJ

Jennifer J.  
  
  
Used the software for:

### "Shopify is easy!"

January 18, 2017

5.0

We started this year with Shopify. It was a breeze to import vendors, stock and customer lists. The volunteers, most of whom work one shift a week or even once every two weeks, find it intuitive. Anytime I've needed help with a report, I've been able to find it in the help section or someone has e-mailed a solution the next day. We love it! Jennifer Jansen Guest Services Manager Locust Grove Louisville, KY www.locustgrove.org

Review Source

ML

Morgan L.  
  
Apparel & Fashion  
Used the software for:

### "Fantastic retail software for our 5-store retail chain"

June 26, 2014

5.0

Pros

There are so many things we have liked about using Springboard. It is extremely user-friendly and very easy to train new staff on. The reporting features have helped us tremendously with customer service and satisfaction. Springboard support has been extremely responsive and helpful. They are timely with their responses and we've had very few issues.

Cons

We are working towards a way to integrate our gift card system, and we would really like an easy way to transfer inventory built in.

Review Source

MM

Michelle M.  
Owner  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Exceptional Customer Service"

October 21, 2017

5.0

Overall, I'm extremely pleased

Pros

The setup of this point of sale system was very user friendly. It is very easy to use and the customer service is excellent.

Cons

I find running reports and programming promotions a challenge. In regards to running reports, it does not seem intuitive.

Review Source

HM

Hailey M.  
Team Lead  
  
Used the software for: Less than 6 months

### "User friendly and easy to navigate"

May 7, 2018

5.0

Pros

I love it. It's easy to learn, easy to navigate, and user-friendly even on the first try. Customer service is awesome and it's great for the price.

Cons

Sometimes it runs a little slow and has a couple of glitches but that depends on the day, so no real complaints.

Review Source

RR

Rebecca R.  
Director of Buying  
  
Used the software for:

### "Excellent Product and Customer Service"

April 4, 2016

5.0

Springboard Retail is easy to use and the flexibility is refreshing. The fact that I can quickly report on almost anything I want to about sales, products and customers ensures that I am able to do my job more efficiently and make the best decisions for our stores. I did not realize how necessary it is to see exactly what is happening across all our stores in real time until using Springboard Retail. Now, I would never use a system without that capability.

Review Source

Response from Global Payments

April 4, 2016

Thanks Rebecca, we're glad you utilize our reporting to understand buying patters and to be more efficient!

PR

Priom R.  
Website Designer  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Great to be on board"

February 22, 2017

4.0

Pros

\-user friendliness -user interference -customer support -reporting -two way integration with BigCommerce promised to be coming soon

Cons

The only negative feedback I can give now is that Springboard does not have an employee time clock tracking.

Review Source

JR

John R.  
Merchandise manager  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Springboard Retail software"

December 6, 2016

5.0

This software has been the easiest to learn and the report capabilities are amazing. You can sent them to review customer by vendor and size to a multitude of inventory and vendor reports. We have found the learning curve to quick and with adding touch screen monitors, easy.

Pros

Ease of use and reporting

Review Source

LF

Lauren F.  
  
Apparel & Fashion  
Used the software for:

### "I use this daily for checking out customers at vestique. "

July 7, 2014

3.5

Pros

Training is easy, and overall, it is very user-friendly compared to other products we have used.

Cons

I wish we could search directly from the Find tab instead of having to click on the Find button and then on Search. It would be easier if you could start searching automatically by typing what you are looking for into the search bar. When doubling up new customers, I wish it would ask if you want to add a duplicate or not.

Review Source

NS

Natalie S.  
  
Apparel & Fashion  
Used the software for:

### "Springboard is a great point of sale and inventory management Software"

December 11, 2014

4.0

Pros

There are many ways to customize and organize the inventory according to our needs. The support team at Springboard is prompt, informative and courteous.

Cons

We have had issues with running credit cards, and sometimes the program will crash unexpectedly. Springboard has yet to offer a way to synch up the inventory management with our website, which they have been promising but have not yet delivered.

Review Source

PP

Phil P.  
Manager  
Apparel & Fashion  
Used the software for: 6-12 months

### "Very user friendly and the support is awesome"

July 13, 2016

5.0

Pros

This system is very user friendly, you can just about customize it anyway you need. The level of service provided is top notch!

Cons

They need to work on the merchandising capabilities specifically creating mailing labels

Review Source

CK

Caroline K.  
  
Apparel & Fashion  
Used the software for:

### "Excellent experience with Springboard Retail"

July 10, 2014

5.0

Pros

I like the simplicity of the product. I also love that it is a multi-store product, so all six of our stores can be logged in and checking out customers at once.

Cons

I really don't have any complaints. The product is so easy to use, and I love the reporting that it offers. I wish that it synced with our website, a Magento-based site, but that is my only complaint!

Review Source

DS

Dawn S.  
Owner  
Retail  
Used the software for: I used a free trial

### "Just wasn't what I was expecting"

March 28, 2018

3.0

Pros

I was trying various POS systems and I almost purchased this system but it could not do what I needed it to. The only pro I can come up with is that customer service went out of their way to try and make this work for us.

Cons

Cons? Several. It was not that easy to use. It cost more than some competitors and if you need more than one location - forget it!

Review Source

AG

Amanda G.  
  
Apparel & Fashion  
Used the software for:

### "Springboard Review"

June 26, 2014

5.0

Pros

The functionality is by far the best attribute of Springboard. It's extremely user-friendly and easy to navigate. The system is always fast and rarely every lags.

Cons

There really isn't much to negative to say about Springboard, but the only downside is that, being that it is web-based program, if our internet goes down our company cannot do business.

Review Source

HK

Heather K.  
  
Apparel & Fashion  
Used the software for:

### "Excellent Point of Sale Platform"

June 10, 2014

5.0

Pros

They nailed the user-friendly experience with this tool. It vastly improved our workflow and our customer's experience. Training new sales associates has been quicker and easier over our previous tool.

Cons

The options for gift cards is limiting, which becomes even more difficult when you have both online and brick-and-mortar storefronts.

Review Source

PS

Phil S.  
  
  
Used the software for:

### "Best POS system in the market"

January 20, 2017

5.0

Love the simplicity and the ease of use of all the entire system and its features. Been a customer for just over a year and we've only had awesome experience with it. Very fast and its inventory system keeps amazing accountability. The only drawback if I was nitpicking is their online chat support which can take some time for a response. But you can always just call their support number instead and they're always helpful there.

Review Source

CS

Ciara S.  
COO  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Springboard Great POS Solution"

May 27, 2015

5.0

Pros

Communication is seamless. From the time I contacted them until the time we went live, the Springboard team communicated efficiently and timely. Any project can be accomplished if there is a efficient process and Springboard has this covered! We will be implementing this program across all of our retail locations.

Cons

There isn't anything we have fond so far. I think eventually the PC desktop version should look a little more like it was made for desktop VS. made for an iPad , but overall we are so satisfied.

Review Source

Similar Products

Featured