--- title: "Genius Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Genius Software - reviews, pricing plans, popular comparisons to other Restaurant POS products and more." source_url: "https://www.capterra.com/p/195074/Genius/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Genius Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Genius ## What is Genius? Fast, reliable and built for scale, Genius is a cloud POS that helps retail, restaurant and enterprise businesses of all sizes boost revenue with improved operations and best-in-class customer experiences. Get insightful reporting that helps you track sales, spot trends and automate pricing and promos to maximize profits. And meet your customers wherever they are with diverse ordering and selling options: countertop, handheld, kiosks, mobile and online. With inventory, fulfillment and employee management, Genius is the all-in-one solution you need to operate smarter and stay competitive. Note: Global Payments Inc. (NYSE: GPN), a leading worldwide provider of payment technology and software solutions, announced the unification of its technology stack under a single brand, Genius, providing a seamless, integrated experience for customers. Heartland, a Global Payments company, previously offered a suite of solutions, which is now Genius. ## What is Genius used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[Order Management](https://www.capterra.com/order-management-software/)[Restaurant POS](https://www.capterra.com/restaurant-pos-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 215 user reviews Reviews sentiment Positive 90% Neutral 3% Negative 7% Starting price $89 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Online Ordering / 2025 - Payment Processing / 2025 - Restaurant Management / 2025 - Restaurant POS / 2025 Our "Best of" badge program showcases products with the highest ratings... - Bar POS / 2026 - Customer Loyalty / 2026 - Employee Scheduling / 2026 - Online Ordering / 2026 - Order Management / 2026 - Payment Processing / 2026 - Point of Sale / 2026 - Reporting / 2026 - Restaurant Management / 2026 - Restaurant POS / 2026 - Time Tracking / 2026 Our "Best of" badge program showcases products with the highest ratings... - Bar POS / 2026 - Online Ordering / 2026 - Restaurant POS / 2026 Do you work for Genius?[Manage this product listing](https://www.g2.com/products/genius-2026-01-08/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Genius 4.4 (215) VS. [4.6 (3,392)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting Price $89 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (215) Ease Of Use 4.5 (26,806) Value For Money 4.3 (172) Value For Money 4.3 (20,623) Customer Service 4.4 (200) Customer Service 4.2 (20,881) ## Genius alternatives [3.8 (733)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.1 (555)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.2 (2,086)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,341)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/195074/Genius/alternatives/) ## FAQs about Genius Overview ### What problems does Genius solve? Genius solves fragmented restaurant workflows by bringing order entry, table and reservation management, payments, kitchen coordination, inventory, staff scheduling, and sales reporting into one system. Restaurant owners, front-of-house staff, kitchen teams, and managers benefit from faster checkout, clearer order tracking, reduced cash handling, and better visibility into daily performance. Answer based on 78 reviews Overview ### Which roles and teams benefit most from Genius? Genius is most used by business owners, presidents, and CEOs who need oversight of daily performance and financial activity. Operations, general, and restaurant managers use it to manage workflows, staff, and service delivery, while sales and marketing managers track customer-facing work. Finance teams support budgeting, reporting, and operational decisions. Answer based on 194 reviews Overview ### What company size and industries is Genius built for? Genius is built for retail, restaurant, and enterprise businesses of all sizes, with small businesses representing 80% of reviewers. Its most common industries are Apparel & Fashion at 17%, Retail at 12%, and Restaurants at 10%. Midsize and enterprise organizations each account for 10% of reviewers. Answer based on 212 reviews Features and Usability ### What are the key features of Genius? Genius includes core restaurant POS features for billing and invoicing, online payments, and payment processing. Its reporting and analytics provide real-time views of sales, costs, labor, and daily totals, while alerts and notifications track orders, payments, inventory, and staff activity. It also covers data security and PCI compliance. Answer based on 19 reviews Pricing ### How much does it cost and what fees or limitations are included? Genius starts at $89 per month for the Basic plan, which includes order management, accept payments, checkout, employee management, guest management, integrations, office management, and online ordering. No free version or trial is listed. Pricing feedback is mixed, with some users citing low startup cost and others calling fees expensive. Answer based on 8 reviews Integrations ### Which third-party tools and platforms does Genius integrate with? Genius integrates with over 30 third-party tools and platforms, including BigCommerce, DoorDash for Merchants, Grubhub, EasyPost, Klaviyo, Mailchimp, Marketman, and Marsello. It also connects with 7shifts, 99minds, BeerSAVER, CheddrSuite, Craftable, DAVO, Endear, and OptCulture. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Genius offer? Genius provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training supports face-to-face instruction, live online sessions and webinars provide guided remote learning, and documentation gives teams written reference material for self-paced review. Answer based on 9 reviews Getting Started and Support ### What customer support options does Genius offer, and how do users rate the experience? Genius offers email/help desk, phone support, 24/7 live representatives, and chat. Users generally describe support staff as helpful, polite, patient, and effective at resolving issues. Response times are often considered quick, but some users report delays when contacting customer service or waiting a day or two for replies. Answer based on 31 reviews User interface ### How easy is Genius to use? Genius provides an interface that many restaurant and retail teams find easy to learn and navigate. Its menus, terminal layouts, and itemized checkout screens support day-to-day transactions, while configuration options help fit common workflows. Some users report an initial learning curve, limited flexibility, or occasional screen-loading issues during busy periods. Answer based on 32 reviews ## Who uses Genius? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 1,992 Restaurant POS reviews Capterra reviewers point to these as the top priorities when choosing restaurant POS software: - **Order Entry** (**51%** of reviewers rated this feature as critical) - **Sales Reports** (**47%**) - **Payment Processing** (**55%**) Genius supports all three features buyers rate most important: **Order Entry**, **Sales Reports**, and **Payment Processing**. Together, these capabilities help restaurants take orders accurately, track performance through clear sales data, and process transactions efficiently, allowing teams to manage daily service with better speed and control. Order Entry 4.5 (14) 28.57% of 14 reviewers that rated this feature as important or highly important Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Sales Reports 4.3 (23) 56.52% of 23 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Order Management 4.7 (40) 47.50% of 40 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Reporting/Analytics 4.6 (64) 65.63% of 64 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Online Ordering 4.8 (36) 61.11% of 36 reviewers that rated this feature as important or highly important Tracks and processes online orders Alerts/Notifications 4.7 (50) 72.00% of 50 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Genius 50 features Define levels of authorization for access to specific files or systems Generate one-off reports that meet information requirements Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatically create schedules based on business needs or employee availability and qualifications Pre-authorize credit cards to run the total charges that guests accumulate throughout their time at bars Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Accept and process credit card transactions A collection of customer information such as contact details, demographics, previous interactions, etc. Protect sensitive data for digital privacy Graphical representation of data Manage order deliveries until they are received by the customers Electronically collect payments for goods or services Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Designed for bars, clubs, nightclubs, etc. Designed for food trucks Serves restaurants Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Monitor product stock levels Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Access software remotely via mobile devices Manage and support multiple locations Tracks and processes online orders Accept and process online payment transactions Track/log the amount of time employees worked per job using a timer Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage the process of receiving, preparing, and delivering orders for goods/products Manage and track customer orders for goods, investments, or any other purchases Track orders throughout the fulfillment process Accept, record, and reconcile financial transactions Manage employee salary processes, data, taxes, and records administration efficiently Accept and process customer payments for products or services using hardware and software Design, communicate, and distribute incentives to perform a specific action Create, send, and track purchase orders and their statuses Receive data and information in real time Upload, track, and submit receipts in a central database Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants Strategize and implement rewards for returning customers, employees and other members Reports specific to sales analysis for trends and strategies Assign waitstaff and coordinate the table services Set up connections to third-party platforms to improve business processes Track the amount of time spent on a job or task Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Record, update and manage waiting lists Estimated waiting time in the queue Get Advice We can help you find the software with the features you need. Features 4.4 (211) 4.4 Based on 211 reviews ## Pricing Value for money 4.3 (172) [View pricing plan details](https://www.capterra.com/p/195074/Genius/pricing/) Basic $89.00 Other,Per Month It includes: - Accept Payments - Checkout - Online Ordering - Guest Management - Order Management - Employee Management - Office Management - Integrations Value for money 4.3 (172) 4.3 Based on 172 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ 7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Yotpo](https://www.capterra.com/p/144389/Yotpo/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/)[ WebRezPro](https://www.capterra.com/p/113348/WebRezPro/)[ DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (200) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (200) 4.4 Based on 200 reviews ## User reviews Overall rating 4.4 Based on 215 reviews Filter by rating Counts reflect reviews available in this feed. 5(143) 4(49) 3(7) 2(4) 1(12) Mentioned topic Recent reviews first, then most helpful BR bryanna R. deployment manager Used the software for: Less than 1 year ### "A pleasant and positive experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2026 overall it has been a good experience, everytime we need assistance the support team always answers, there is no wait time, our rm and sales engineers are quick to respond Pros How user friendly and customer friendly it is! anyone can use it really, and it very good for training purposes as it give you a breakdown on how to use everything Cons the ability to not work with ubereats and grub hub directly and having to go through a third party, like checkmates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "Shmack'n Co Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 29, 2026 overall the experience has been good from the POS to the online ordering interface. I love how we're able to integrate our own delivery service with the system to help avoid 3rd party fees where applicable. Pros I like the ease of setup and how user friendly the system is. Being able to track and manage each employee's POS use is a game changer. Cons One of the biggest cons is not being able to refund online credit card orders without the card. Also, the other con is not being able to make menu changes via the POS. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 3-5 years ### "Easy to Use" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 October 26, 2026 Overall, while the software itself is easy to use and set up, I would not recommend the platform overall. There are much better softwares that will integrate with other platforms. Pros The software is relatively easy to use both for the FOH staff and the admin side. The value of what we are paying is worthwhile. Cons The customer service leaves much to be desired for Genius. Additionally, before we switched to Android and were on the iPad version, the app was very unreliable and would consistently crash and freeze. The credit cards were consistently double charged. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Manager Used the software for: Less than 1 year ### "Great Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2026 Fast response with customer service and overall great experience thus far. No reason to be disappointed yet. Pros The easy install/setup and simplified process for payments. Great customer service and quick response with setup or questions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "Genius review as an external credit card processor" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 27, 2026 The machine itself is easy to navigate but the end of the day batch report needs work. If I do get tips the batch report does not tally them. Again, genius would probably work better if it ran through the POS system. That does not work for my business. I need the machine to be external. Pros Easy to navigate. I use it as an external credit card processor. It is not connected to my Point of Sale System Cons Genius is probably better if connected to a POS system. I use it as an external credit card machine. It is set up for the customer not the person behind the register. As a company we miss out on tips because of that. If I turn the machine around for the customer to use they are confused by what is on the screen and I have to walk them through it basically asking them if they want to tip us. I won't ask for a tip. That is rude for a business to do that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "AWESOME DEAL" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 26, 2026 it was easy! easy swap to new system, great POS, and Great rates! the reps I dealt with were awesome, came and installed and setup everything and walked me through Pros the new equipment, the ease of use, and the value! saving me money! this was the best decision I made to switch to genius! Cons nothing really, overall the system is great, I just hate change and new Systems, but after seeing how easy it is, and how much I was saving it didn't matter! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: Less than 1 year ### "Not a fan - would not use again" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 August 24, 2026 I had to call support line on approximately half of the transactions because the system gave an error. Many of the calls lasted greater than 20 mins with some as long as an hour and more. Those calls were needed to just get the system to work. Pros I honestly can't think of anything Genius does well other than the recognition that the company's software/system is of poor quality because the support line provides examples of the issues in the selection options. Cons System did not work much of the time. At first I thought it was a start-up issue but after 4 months, I still get the same "oops...something went wrong" when trying to process the majority of our transactions and it makes our business look like amateur hour. Our new system worked right away. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Slideworks G. Owner Used the software for: Less than 1 year ### "Bad payment processor company" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 21, 2026 Pros Global payments was truly a bad company for my business' payment processing system. The value for money is high and the reps at this company are going to do their job halfway and leave you with the company pulling money out of your account for their own mistakes. Not to mention I've been waiting on a refund for 6 months!!! They do not care, poor customer service Cons Took money out of my account without explanation, approved a refund but has yet to refund me after 6 months of calling. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Genius Payment Process" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2026 Pros Genius is easy to use. It made the entire payment process simple and easy to follow. I have no complaints. Cons I have no complaints using Genius. There wasn’t a time where there was any problems or error with Genius. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sasha W. Company General Manager Used the software for: 1-3 years ### "Ultimately Unhappy" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 19, 2026 Poor, thinking about changing credit card processing systems after a lot of issues and poor customer support. Pros Integrates with Global Payments POS. Sleek interface on terminals - I like that clients can see itemized receipts before they checkout. Cons We have a lot of issues with our terminals and they are always disconnecting and timing out on payments. I also find support to be not so helpful when troubleshooting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/195074/Genius/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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