--- title: "Genius Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Genius the right Restaurant POS solution for you? Explore 199 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/195074/Genius/reviews/" page_type: "reviews" language: "en" --- Genius 4.5 (199) [View alternatives](https://www.capterra.com/p/195074/Genius/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 8th, 2026 # Reviews of Genius Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews OC Olivia C Digital creatorApparel & Fashion, 11 - 50 employeesUsed the software for: 1-2 years. “I like that it combines key functions such as order management, payments, reporting, and staff controls into one system, which helps streamline daily workflows.“ December 27, 2025 AB Altay B AthleteSports, 11 - 50 employeesUsed the software for: 6-12 months. “There were also some limitations in customization, and relying heavily on the platform meant less direct engagement with customers.“ December 13, 2025 AD Amy D office adminHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “My rep, our contact and with customer service, the machine, fees and payment processing have all improved for us.“ June 30, 2026 TM Tom M NBC directorBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: Less than 6 months. “I dislike genius restaurants reporting features it do hang and sometimes I can click it countless times before it will start working“ December 10, 2025 SK Sheela K OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “I have been using Heartland payment systems for many years and now they have brought genius that is helping our small business with new features that helps alot.“ June 24, 2026 EC Emie C SupplierFood Production, 51 - 200 employeesUsed the software for: Less than 6 months. “Genius for restaurant is very a little bit expensive compared to their alternatives tools is not suitable for small businesses“ September 10, 2025 FI Favour I CEOFood Production, 11 - 50 employeesUsed the software for: Less than 6 months. “I like the effectivenss of heartland restaurant in order management and payment processing its very fast and we don't have any record of hanging payments,he mobile pos system works very well heartland gives accurate performance reports too which helps our decision making a lot“ November 15, 2024 AB Altay B AthleteSports, 11 - 50 employeesUsed the software for: 6-12 months. “One drawback was the commission/fees, which could be challenging for profit margins.“ December 13, 2025 ## Showing most helpful reviews Showing 1-25 of 199 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JYOTIRMOY D. Account Assistant Computer Software Used the software for: Less than 6 months ### "Excellent Restaurant management platform" February 6, 2025 5.0 Overall an excellent platform for restaurants of all sizes, easy to learn with various customization options. Pros Easy to learn and use, customization options of menus, layouts which is important and almost all features necessary for restaurants. Cons Sometimes glitches occurs, a bit expensive than alternatives Review Source Response from Global Payments February 11, 2025 Hi there, thank you for leaving us a positive review! It's great to hear that Heartland Restaurant is easy to use and you can customize it to the needs of your business. We look forward to our continued partnership! JF Jeff F. Sales Manager Food & Beverages Used the software for: 1-2 years ### "A must-have tool, with the greatest features." April 27, 2025 5.0 First of all,their support team is always available all day and night.The experience was awesome and very effective. Pros We've used it for 18 months and to be honest I regret not making it our priority from the beginning. I use it for employees management, tracking their breaks attendance and scheduling their shifts. We also offer online ordering and dine in orders courtesy of Heartland Restaurant. A magnificent software like no other. Cons It was quite helpful to us. We have nothing major to write here. I highly recommend it to anyone who wants to elevate his or her business. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) It was quite expansive for us and in was tough for my new employees to use it. Review Source Response from Global Payments April 28, 2025 Hi Jeff, thank you for leaving us a positive review! We're glad to hear switching to Heartland has been the right choice for you and your business. We're very excited for our continued partnership. Jun W. Assistant Manager Retail Used the software for: 1-2 years ### "a very poor excuse for payment processing " February 17, 2026 1.0 Heartland Retail as a product is awful and not worth using. Our \[sensitive content hidden\] keeps saying we will switch processors but has not done so which is the only reason we continue to use it. The one saving grace is that their local support is very responsive, but they can't fix most of our issues. Pros Nothing. Heartland Retail is by far the worst payment processor/device I have worked with and frequently crashes during routine use. Cons The software is extremely slow at best, and frequently crashes. The inventory management system is not robust and does not accommodate most of the products we need to track. Review Source Response from Global Payments February 20, 2026 Hi there, thank you for bringing these issues to our attention. We apologize for your experience and would like to reach out personally to help address these concerns. Please email us at social@heartland.us so we can have someone reach out to you directly. We appreciate your patience as we work through this. JM Jacob M. Retail Tile Store Construction Used the software for: Less than 6 months ### "Genius Review" May 20, 2026 5.0 Pros Streamlined processing, easy to navigate menus and process orders. Interface is easy to work with across multiple fronts. Cons Slight issues with setup, but overall not a bad experience. However, I do believe this was more of a device issue, not with software itself. Review Source Response from Global Payments May 22, 2026 Hi Jacob, thank you so much for taking the time to leave this review! We're so glad to hear you've had an easy experience with Genius so far. We appreciate your additional feedback and we look forward to our continued partnership! ZL Ziga L. Sales Manager Food & Beverages Used the software for: 1-2 years ### "Engage with the best and give your customers the best." April 1, 2025 5.0 Wow! The experience was so satisfying and life changing. Pros A unique and powerful tool which helps you run your restaurants like a pro. Everything you need in one place,don't miss out. Cons I will be so selfish to complain after all the help and great results have received from Heartland Restaurant. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) I had heard a lot about Heartland Restaurant so we decided to try it. Review Source Response from Global Payments April 2, 2025 Hi Ziga, thank you for leaving us a positive review! We're glad to hear making the switch to Heartland Restaurant has helped run your restaurant like a pro. We're very excited for our continued partnership! AA Adebola A. Manager Consumer Goods Used the software for: 6-12 months ### "Nice Job from Heartland Restaurant " February 26, 2025 5.0 My experience with Heartland Restaurant software has been great so far!!! Pros They allow other restaurants use an hitch free software. Cons No problems with Heartland restaurant so far. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) I found out Heartland Restaurant was a better option. Review Source Response from Global Payments February 27, 2025 Hi Adebola, thank you for leaving us a 5-star review! We're relieved to hear the switch to Heartland Restaurant has been a good one. We look forward to our continued partnership! OC Olivia C. Digital creator Apparel & Fashion Used the software for: 1-2 years ### "A Reliable All-in-One Solution for Streamlining Restaurant Operations" December 27, 2025 5.0 Despite a few minor limitations, Genius – Restaurants is a solid all-in-one solution. It improves efficiency, simplifies operations, and supports smooth day-to-day restaurant management, making it a reliable choice for many restaurant environments. Pros The platform is easy to use and well-suited for restaurant operations. I like that it combines key functions such as order management, payments, reporting, and staff controls into one system, which helps streamline daily workflows. Cons Some features require time to set up and fully understand, especially when first getting started. Customization options can feel limited for restaurants with more complex or unique needs. Occasional updates may require staff to adjust to small changes, and certain integrations may need additional configuration or support. Review Source Response from Global Payments January 2, 2026 Hi Olivia, thank you for leaving a positive review! We're glad to hear that Genius helps streamline your restaurant operations. We appreciate your additional feedback and we look forward to our continued partnership! CI Chyng I. Public figure Food Production Used the software for: 1-2 years ### "An All-in-One Solution That Simplifies Restaurant Management" December 23, 2025 5.0 Overall, Genius provides strong value for restaurants, with its benefits clearly outweighing the limitations once you become familiar with the system. Pros In my experience, Genius is a very effective all-in-one solution for managing restaurant operations. I like how it combines billing, payments, reporting, inventory, and staff management in a single platform. The system is user-friendly, which makes daily operations smoother and helps staff adapt quickly. Cons One drawback is that the platform can feel a bit complex at first due to the wide range of features available. It takes some time to fully understand and utilize everything Genius offers. Some advanced features also require initial setup, which can be time-consuming. Additionally, since it’s cloud-based, performance depends on having a reliable internet connection. Review Source Response from Global Payments December 29, 2025 Hi Chyng, thank you so much for taking the time to leave this review! We're so glad to hear that Genius has been user-friendly and effective for you and your business. We appreciate the additional feedback and we're very excited for our continued partnership. AB Altay B. Athlete Sports Used the software for: 6-12 months ### "Overall Positive Experience with Genius – Restaurants" December 13, 2025 5.0 Overall, my experience with Genius – Restaurants was positive. Despite the costs and limited flexibility, the benefits of increased visibility, smoother operations, and ease of use made it a valuable tool for the business. Pros Genius – Restaurants was simple and efficient to use, making reservation management much easier, especially during peak hours. It helped boost our restaurant’s online presence and attracted new customers we may not have reached otherwise. Cons One drawback was the commission/fees, which could be challenging for profit margins. There were also some limitations in customization, and relying heavily on the platform meant less direct engagement with customers. Review Source Response from Global Payments December 16, 2025 Hi Altay, thank you so much for taking the time to leave this review! We’re glad to hear that the platform has helped streamline your operations and boost your online presence. We also appreciate your valuable feedback as we continuously work to improve our services. We look forward to our continued partnership! DM Donna M. Cleaning Owner Hospitality Used the software for: Less than 6 months ### "Great App Makes good for business " May 27, 2026 5.0 The Genius app is simple and easy to use!! Great for keeping track of the purchased items. Very nice that there is a tutorial on how to use the app! Pros The app is so easy to use! Everything I need to keep track is all there. The payment processing so super fast! Cons So far there is nothing I dislike about Genius! I have not had any kind of issues with this app I will continue to use it! Review Source Response from Global Payments June 1, 2026 Hi Donna, thank you for the 5-star review! We strive to make Genius as smooth and hassle-free as possible, and it's rewarding to see this reflected in your business with us. We look forward to our continued partnership! ZI Zellie I. Writer Writing and Editing Used the software for: 6-12 months ### "Best sales tracker " June 7, 2025 5.0 Heartland retail tracks everything from my sales,customer names and items they bought from me and the amount they paid smoothly Pros Very clear user-friendly toool I can tracks my sales,quantity of what they buy effectively from me on one dashboard Cons Six months of using heartland retail tool no single complaint from be if I were to be honest I enjoyed heartland retail Review Source Response from Global Payments June 10, 2025 Hi Zellie, thank you for leaving us a 5-star review! We're so glad you've been enjoying Heartland Retail for the past six months. We look forward to another six months and beyond! JT Jamie T. Practice Manager Veterinary Used the software for: 1-2 years ### "Heartland for small business" May 13, 2025 4.0 Heartland was good for all of our needs. We only switched when we went corporate and had to because our company is now using the same as the other corporate hospitals. Pros The customer service was really good and they were very responsive. I never had to wait to hear back and any issues were resolved quickly. Cons I did not have a bad experience.There was no negatives at the time of us using heartland, and we would not have switched unless we had to. Switched from [Liberty REACT](https://www.capterra.com/p/121457/Liberty-Consignment/) The pricing with Heartland was really good. Review Source Response from Global Payments May 14, 2025 Hi Jamie, thank you for leaving us a positive review! It's great to hear that switching to Heartland was a positive choice for you and your business. Thanks for shouting out our Customer Service team and we look forward to our continued partnership! EI Emem I. Filmmaker Entertainment Used the software for: Less than 6 months ### "Catering tool" May 27, 2025 5.0 I find Genius for Restaurants to be a powerful tool that significantly enhances efficiency and customer experience in my restaurant Pros I appreciate the way Genius restaurant tool diverse Ordering Options from Supports countertop POS, mobile POS, self-service kiosks, and online ordering, catering for our various customer preferences Cons Getting everything configured can take time and effort aside this there’s no any other issues at all Review Source Response from Global Payments May 29, 2025 Hi Emem, thank you for leaving us a positive review! It's great to hear that Genius enhances efficiency for your business. We look forward to our continued partnership! WW Walter W. Operation Clerk Leisure, Travel & Tourism Used the software for: 1-2 years ### "Easy POS system to operate" March 9, 2025 4.0 Produce daily sales report, quick checkout, and inventory tracking and management. Pros Impressive sales order management that integrate easily with CRM platform to sync between the two software in real-time. Features for email marketing is a perfect add-on so we don't have to use separate tools for our marketing management. Functional POS system that is simple to learn and operate by our cashier. Cons Solve issue with inventory management, retail POS operation and payment processing. No real issues or dislike with this platform. Review Source Response from Global Payments March 11, 2025 Hi Walter, thank you for leaving us a review! It's great to hear that Heartland Retail is simple to learn and integrates easily with your other tools. Thank you for your additional feedback and we look forward to our continued partnership! JB Jay B. Content creator Entertainment Used the software for: Less than 6 months ### "An excellent choice for any restaurant " September 13, 2025 5.0 Pros I love their customers support team,they resolve issues effectively. And it use friendly. It supports different order types. Cons I like the effectiveness of heartland restaurant but i wish they can work on their equipment, they should get everything properly set up. Review Source Response from Global Payments September 17, 2025 Hi Jay, thank you for leaving us a positive review! We're glad to hear that our Customer Support team has been helpful for your business. Thanks for your additional feedback and we look forward to our continued partnership! CW Courtney W. Owner Retail Used the software for: 2+ years ### "Heartland Retail - be Cautious " December 7, 2024 3.0 Poor - before this I would have said I really like the system. This has made me rethink using them. The local sales rep has been no help and only frustrating me more. Pros Online support is great but the local sales rep is NO help and not worth changing to the new ENO system they are now trying to sell you on. Cons I have used heartland retail since 2020. We have had issues over the years but usually could call the support and it’s fixed that same days. I made the HUGE mistake of working with the local sales representative (who sold me on him living near by and could pop by anytime an help me). He came on a Tuesday installed the new Eno Heartland Retail system with in hours the system didn’t work. I am texting and calling - I had a good customer come thru to check out and the machine just stopped working. I get it back online and it’s incredibly slow. To put in a customers name takes so long and it’s just slowly loading. Day two still problems - so slow and then all of my equipment doesn’t work. The label printer will not connect to the new system and my sales rep told me to not add it to the POS because it could slow it down and now I’m realizing he must have known how terrible and slow the new system is because he cautioned me multiple times about adding anything else to the POS. It should have been a red flag. My advice to don’t switch - the new system is terrible and not worth the headache. Review Source Response from Global Payments December 18, 2024 Hi Courtney, we apologize for your experience and would like to reach out personally to help address these concerns. Please email us at social@heartland.us so we can have someone from our team reach out to you directly. Thank you for bringing this to our attention. We appreciate your patience as we work through this. sL sinwu L. team reader Health, Wellness and Fitness Used the software for: 6-12 months ### "good software" March 5, 2025 4.0 This software seems to be good for both the customer and the boss Pros This app is optimized for restaurant owners to make reservations and manage customers. I liked that if I made a reservation using the app, I could use the restaurant right away without waiting. Cons There aren't any downsides. I hope that as the number of registered restaurants increases, customer choices will increase and the app will become more efficient. Review Source Response from Global Payments March 5, 2025 Hi Sinwu, thank you for leaving us a review! VR Verified Reviewer Assistant System Engineer Information Technology and Services Used the software for: Less than 6 months ### ""Honest Review With Heartland Restaurant"" February 7, 2025 4.0 Overall It's a best software I have ever seen. I like this software very much. I highly recommend you to use this software. Pros It is an easy to use and inexpensive software which also build a trust between restaurant and customer. It helps the restaurants to make all records and keep all the reports very safely. It's best feature is that it support all the payment features. Also it's interface is very user friendly so everyone can easily use it. Cons I don't think so that this software has any cons. It works very well. And I am highly satisfied with this software. Review Source Response from Global Payments February 11, 2025 Hi there, thank you for leaving us a positive review! We're happy to hear you have been enjoying the software's easy-to-use and all-encompassing features. We're very excited for our continued partnership! SD Shannen D. Owner Food & Beverages Used the software for: I used a free trial ### "Heartland redturantvreview" January 14, 2025 5.0 Over all experienced was ok not to bad on hold waiting for solution was over 20 mins Pros Very friendly staff helpful didnt have to wait long for reboot or issues Cons Livevchat was unavailable call kept dropping Review Source Response from Global Payments January 15, 2025 Hi Shannen, thank you for leaving us a 5-star review! It's great to hear our team was helpful, but we're sorry to hear about live chat being unavailable. Thank you for your additional feedback and we look forward to our continued partnership! JB Jaime B. Assistant Director Hospitality Used the software for: 1-2 years ### "This is the secret behind a thriving restaurant, give it a shot." October 23, 2024 5.0 How I wish I knew about it a bit earlier. Turn your restaurant into a home by choosing the best. Most efficient workflow. Pros If you are looking for a permanent solution, Heartland Restaurant is the best. An easy to use restaurant management system which allows us to track cash flow, monitor inventory,and manage our employees like a legend. Kudos! The award winning restaurant management software. Cons Everything about Heartland Restaurant is incredible nothing to complain about. Review Source Response from Global Payments October 29, 2024 Hi Jaime, thank you for leaving us a 5-star review! It's great to hear that Heartland Restaurant is helping your business thrive. We look forward to our continued partnership! VR Verified Reviewer Data analyst Computer & Network Security Used the software for: 6-12 months ### "Excellent choice for restaurant use" November 29, 2024 5.0 Pros The digital POS system is a main feature. It allows online payments, bill generation, and fully automates the restaurant. The mobile POS system works extremely well .the support team is reliable and ready to help. Cons No dislike, Everything on one page is the best solution for us Review Source Response from Global Payments December 5, 2024 Hi there, thank you for leaving us a 5-star review! It's great to hear that Heartland Restaurant has been a great addition to you and your business. We look forward to our continued partnership! JA Joleen A. Recruiting Manager Staffing and Recruiting Used the software for: 2+ years ### "Your Order is Up" January 10, 2025 5.0 Allow customers to order and pay at their table Pros How quick and easy it is for the POS to take payments. Cons That it is always taking my money with my spending habit. Review Source Response from Global Payments January 14, 2025 Hi Joleen, thank you for leaving us a 5-star review! It's great to hear that Heartland Restaurant has been quick and easy for both you and your customers. We look forward to our continued partnership! CE Carina E. Unternehmensinhaber Restaurants Used the software for: 1-2 years ### "Superb portable billing devices" November 15, 2024 5.0 Pros The table management device is superb. It records all the dishes ordered by the visitor and bills them accordingly. Cons I never faced awkward situation with Heartland devices. Review Source Response from Global Payments November 21, 2024 Hi Carina, thank you for leaving us a 5-star review! We're glad Heartland Restaurant has been reliable for you and your business. We look forward to our continued partnership! CA Cliff A. President Hospitality Used the software for: 1-2 years ### "Distinctively memorable, unleash the power of your brand with Heartland Restaurant." October 16, 2024 5.0 A five star experience, give it a shot. I highly recommend. Pros Easy to use and very effective.POS , payroll and Accounting serviced and payment processing is their key agenda. All in one page, perfect solution for all of us. Cons No cons, easy to set up, use and everything else is good. Review Source Response from Global Payments October 22, 2024 Hi Cliff, thank you for leaving us a 5-star review! We're thrilled to hear that Heartland Restaurant has been easy to set up and use. We look forward to our continued partnership! BJ Bram J. Head Chef Restaurants Used the software for: 2+ years ### "Effortless Integration with lots of benefits" October 24, 2024 4.0 Pros I like how it integrated into the existing system. The reward points programme is what we were looking for and it has reaped benefits for both our customers and the restaurant. Cons The pricing bit can be given a second look by the seller. Review Source Response from Global Payments October 30, 2024 Hi Bram, thank you for leaving us a positive review! It's great to hear that Heartland Restaurant has integrated well with your business. We appreciate your additional feedback and we look forward to our continued partnership! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.