# Genius Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Genius the right Restaurant POS solution for you? Explore 185 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/195074/Heartland-Restaurant-POS/reviews --- Genius 4.5 (185) [View alternatives](https://www.capterra.com/p/195074/Genius/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Reviews of Genius Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews OC Olivia C Digital creatorApparel & Fashion, 11 - 50 employeesUsed the software for: 1-2 years. “I like that it combines key functions such as order management, payments, reporting, and staff controls into one system, which helps streamline daily workflows.“ December 27, 2025 AB Altay B AthleteSports, 11 - 50 employeesUsed the software for: 6-12 months. “There were also some limitations in customization, and relying heavily on the platform meant less direct engagement with customers.“ December 13, 2025 EI Emem I FilmmakerEntertainment, 2 - 10 employeesUsed the software for: Less than 6 months. “I appreciate the way Genius restaurant tool diverse Ordering Options from Supports countertop POS, mobile POS, self-service kiosks, and online ordering, catering for our various customer preferences“ May 27, 2025 TM Tom M NBC directorBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: Less than 6 months. “I dislike genius restaurants reporting features it do hang and sometimes I can click it countless times before it will start working“ December 10, 2025 FI Favour I CEOFood Production, 11 - 50 employeesUsed the software for: Less than 6 months. “I like the effectivenss of heartland restaurant in order management and payment processing its very fast and we don't have any record of hanging payments,he mobile pos system works very well heartland gives accurate performance reports too which helps our decision making a lot“ November 15, 2024 AB Altay B AthleteSports, 11 - 50 employeesUsed the software for: 6-12 months. “One drawback was the commission/fees, which could be challenging for profit margins.“ December 13, 2025 AM Adam M Yield ManagerMedical Devices, 201 - 500 employeesUsed the software for: 1-2 years. “Heartland Retail help me to manage all type of card payment and processing the payment quickly in less than 10 second in most cases.“ February 12, 2025 EC Emie C SupplierFood Production, 51 - 200 employeesUsed the software for: Less than 6 months. “Genius for restaurant is very a little bit expensive compared to their alternatives tools is not suitable for small businesses“ September 10, 2025 ## Showing most helpful reviews Showing 1-25 of 185 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vijesh P. Sales Executive Computer & Network Security Used the software for: 6-12 months ### "It's user-friendly Interface" November 15, 2024 5.0 Pros Heartland Restaurant is excellent. It's an easy-to-use management system that helps us track cash flow, monitor inventory, and manage our employees easily. The software generates sales reports that are very helpful. The POS system processes food orders quickly. Cons We have no complaints, it's easy to set up and manage. It works smoothly. Review Source Response from Global Payments November 21, 2024 Hi Vijesh, thank you for leaving us a 5-star review! It's great to hear that Heartland Restaurant's user interface has been easy to use for you and your business. We're very excited for our continued partnership! CI Chyng I. Public figure Food Production Used the software for: 1-2 years ### "An All-in-One Solution That Simplifies Restaurant Management" December 23, 2025 5.0 Overall, Genius provides strong value for restaurants, with its benefits clearly outweighing the limitations once you become familiar with the system. Pros In my experience, Genius is a very effective all-in-one solution for managing restaurant operations. I like how it combines billing, payments, reporting, inventory, and staff management in a single platform. The system is user-friendly, which makes daily operations smoother and helps staff adapt quickly. Cons One drawback is that the platform can feel a bit complex at first due to the wide range of features available. It takes some time to fully understand and utilize everything Genius offers. Some advanced features also require initial setup, which can be time-consuming. Additionally, since it’s cloud-based, performance depends on having a reliable internet connection. Review Source Response from Global Payments December 29, 2025 Hi Chyng, thank you so much for taking the time to leave this review! We're so glad to hear that Genius has been user-friendly and effective for you and your business. We appreciate the additional feedback and we're very excited for our continued partnership. CW Courtney W. Owner Retail Used the software for: 2+ years ### "Heartland Retail - be Cautious " December 7, 2024 3.0 Poor - before this I would have said I really like the system. This has made me rethink using them. The local sales rep has been no help and only frustrating me more. Pros Online support is great but the local sales rep is NO help and not worth changing to the new ENO system they are now trying to sell you on. Cons I have used heartland retail since 2020. We have had issues over the years but usually could call the support and it’s fixed that same days. I made the HUGE mistake of working with the local sales representative (who sold me on him living near by and could pop by anytime an help me). He came on a Tuesday installed the new Eno Heartland Retail system with in hours the system didn’t work. I am texting and calling - I had a good customer come thru to check out and the machine just stopped working. I get it back online and it’s incredibly slow. To put in a customers name takes so long and it’s just slowly loading. Day two still problems - so slow and then all of my equipment doesn’t work. The label printer will not connect to the new system and my sales rep told me to not add it to the POS because it could slow it down and now I’m realizing he must have known how terrible and slow the new system is because he cautioned me multiple times about adding anything else to the POS. It should have been a red flag. My advice to don’t switch - the new system is terrible and not worth the headache. Review Source Response from Global Payments December 18, 2024 Hi Courtney, we apologize for your experience and would like to reach out personally to help address these concerns. Please email us at social@heartland.us so we can have someone from our team reach out to you directly. Thank you for bringing this to our attention. We appreciate your patience as we work through this. AB Altay B. Athlete Sports Used the software for: 6-12 months ### "Overall Positive Experience with Genius – Restaurants" December 13, 2025 5.0 Overall, my experience with Genius – Restaurants was positive. Despite the costs and limited flexibility, the benefits of increased visibility, smoother operations, and ease of use made it a valuable tool for the business. Pros Genius – Restaurants was simple and efficient to use, making reservation management much easier, especially during peak hours. It helped boost our restaurant’s online presence and attracted new customers we may not have reached otherwise. Cons One drawback was the commission/fees, which could be challenging for profit margins. There were also some limitations in customization, and relying heavily on the platform meant less direct engagement with customers. Review Source Response from Global Payments December 16, 2025 Hi Altay, thank you so much for taking the time to leave this review! We’re glad to hear that the platform has helped streamline your operations and boost your online presence. We also appreciate your valuable feedback as we continuously work to improve our services. We look forward to our continued partnership! LM Lov M. Ambassador Entertainment Used the software for: Less than 6 months ### "Genius-restaurant is a high quality and enjoyable dining experience" December 15, 2025 5.0 In as much as Genius Restaurant is concerned they’re well positioned, secured, organized and managed I highly recommend its service as prior to their unique food and settings, they’re well enjoyable. Pros One of the biggest strengths I like about Genius-restaurant is its simplicity and order of management, the brand focuses on delivering good food which makes it appealing to wide range of customers and suppliers as well as management in the company. This brand payment process is designed to be easy and unique without a doubt and they make sure that there is well a Established security management to sustain its services. Cons I do not have much least likes about Genius-restaurant,despite its strength during peak hours, service can sometimes be slow due to high demand. Additionally, some locations may have limited seating or parking, which can be inconvenient. Review Source Response from Global Payments December 17, 2025 Hi Lov, thank you for taking the time to leave us this positive review! We're so glad to hear that Genius has made the payment process convenient and easy to use for your business. We look forward to our continued partnership! EC Emie C. Supplier Food Production Used the software for: Less than 6 months ### "Everything is in order with genius for restaurants " September 10, 2025 5.0 Genius for restaurant customization is very easy and their user friendly from their customer service Pros I could manage and monitor my order without no hard learning curve lastly the payment process is easy and I can track my transactions from A-Z Cons Genius for restaurant is very a little bit expensive compared to their alternatives tools is not suitable for small businesses Review Source Response from Global Payments September 12, 2025 Hi Emie, thank you for leaving us a review! We're glad to hear Genius has been easy to use and customizable. Thanks for your additional feedback and we look forward to our continued partnership! CA Christoper A. Sales Associate Financial Services Used the software for: 1-2 years ### "Most reliable tools for retail operation." July 11, 2025 5.0 Pros Helpful customer service, very responsive with our request with help to integrate POS system with our current CMS software. Email is responded within 2 days at most, really happy with support experience. Cons Working solutions to replace our previous POS system, Heartland Retail POS is much more modern with advance solution for inventory check-up, payment gateway and daily report. I have no dislike for this platform. Review Source Response from Global Payments July 14, 2025 Hi there, thank you for taking the time to leave us this positive review! We're so glad to see our Customer Service has been responsive and helpful for you and your business. We look forward to our continued partnership! TM Tom M. NBC director Business Supplies and Equipment Used the software for: Less than 6 months ### "Genius for restaurants " December 10, 2025 5.0 I can manage and track order and the time the fund came in with no stress or issues and i like how effectiveness their website is Pros I like the pos machine features it makes everything and I like how easily I can track all funds that are coming in for us Cons I dislike genius restaurants reporting features it do hang and sometimes I can click it countless times before it will start working Review Source Response from Global Payments December 12, 2025 Hi Tom, thank you so much for taking the time to leave this review! We appreciate your feedback and we’re very excited for our continued partnership! LR Laila R. Assistant sales associate Medical Practice Used the software for: 6-12 months ### "Track retail business easily" July 10, 2025 5.0 Pros Heartland Retail provide an easy platform to track daily sales, Sku's, inventory levels and sales reports. It is now easy to know which product sell well and sells trend Cons I can't think of any problem with this product, It has every thing that a retail business needs. They are effective in managing retails operation. Review Source Response from Global Payments July 11, 2025 Hi Laila, thank you so much for taking the time to leave this review! We're so glad to hear that Heartland Retail has been easy to use for you and your team. AE Ashleycm E. Creator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Genuis for restaurant tool" September 11, 2025 5.0 Pros I like their order management and payment process, its very fast. I like how it helps manage reservations and tables without confusion.1 Cons I’d like to see more customization options for reports and marketing campaigns. I would really live to see some advanced features. Review Source Response from Global Payments September 16, 2025 Hi Ashleycm, thank you for leaving us a positive review! We're glad to hear Genius has been easy to use. Thanks for your additional feedback and we look forward to our continued partnership! TK Tenae K. Owner Facilities Services Used the software for: Less than 6 months ### "Heartland restaurant makes transactions easy " December 30, 2024 4.0 Overall, I’d say it’s a good system and reliable when it’s not rebooting Pros It works well for pos system easy to install. Cons It glitches. I’ve had issues sometimes with the system restarting in the middle of a transaction Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Needed a more sophisticated system for multiple orders. Time management was important and square doesn’t provide that service. Review Source Response from Global Payments January 3, 2025 Hi Tenae, thank you for leaving us this review! We're glad to hear that switching to Heartland Restaurant has been easy. Thank you for your additional feedback, we will share with our team. We look forward to our continued partnership! ZI Zellie I. Writer Writing and Editing Used the software for: 6-12 months ### "Best sales tracker " June 7, 2025 5.0 Heartland retail tracks everything from my sales,customer names and items they bought from me and the amount they paid smoothly Pros Very clear user-friendly toool I can tracks my sales,quantity of what they buy effectively from me on one dashboard Cons Six months of using heartland retail tool no single complaint from be if I were to be honest I enjoyed heartland retail Review Source Response from Global Payments June 10, 2025 Hi Zellie, thank you for leaving us a 5-star review! We're so glad you've been enjoying Heartland Retail for the past six months. We look forward to another six months and beyond! JS Joy S. Retail Manager Telecommunications Used the software for: 1-2 years ### "Heartland Retail delivers what it's supposed to do." April 1, 2025 5.0 Honestly this is the best software we've used so far. Good work!! Pros Heartland Retail is very easy to use and establish even for the beginners. Their customer service is amazing and we enjoyed every bit with Heartland Retail. Cons Let's learn to appreciate rather than complaining all the time. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) I had to use the famous Heartland Retail. Review Source Response from Global Payments April 2, 2025 Hi Joy, thank you for leaving us a positive review! It makes our day to hear that Heartland Retail is the best software your business has used. We look forward to our continued partnership! WW Walter W. Operation Clerk Leisure, Travel & Tourism Used the software for: 1-2 years ### "Easy POS system to operate" March 9, 2025 4.0 Produce daily sales report, quick checkout, and inventory tracking and management. Pros Impressive sales order management that integrate easily with CRM platform to sync between the two software in real-time. Features for email marketing is a perfect add-on so we don't have to use separate tools for our marketing management. Functional POS system that is simple to learn and operate by our cashier. Cons Solve issue with inventory management, retail POS operation and payment processing. No real issues or dislike with this platform. Review Source Response from Global Payments March 11, 2025 Hi Walter, thank you for leaving us a review! It's great to hear that Heartland Retail is simple to learn and integrates easily with your other tools. Thank you for your additional feedback and we look forward to our continued partnership! AM Amber M. Office Manager Food & Beverages Used the software for: 6-12 months ### "Heartland Restaurant is AWESOME!!" February 26, 2025 5.0 Our overall experience with the Heartland Restaurant program has been wonderful!! Thank you Heartland Restaurant!! Cons Fortunately I like all the features that the Heartland Restaurant program has to offer!! Both users & administrators here have yet to experience and major road blocks or hiccups!! Review Source Response from Global Payments March 3, 2025 Hi Amber, thank you for leaving us a positive review! We're glad to hear that both you and your team are having an easy time using Heartland Restaurant. We look forward to our continued partnership! OT Olawunmi T. Restaurant General Manager Food & Beverages Used the software for: 6-12 months ### "POS system that does the job" February 8, 2025 5.0 Pros Operating a large restaurant can come with challenges but heartland restaurant has made the experience pleasant for me in terms of it's outstanding POS system Cons It can take a while to contact the customer care service, but they come good Review Source Response from Global Payments February 14, 2025 Hi Olawunmi, thank you for leaving us a positive review! We're glad to hear that Heartland simplifies things for you and your business. Thank you for your additional feedback and we look forward to our continued partnership! SL Samuel L. Chief Operating Officer Food Production Used the software for: 2+ years ### "Turn guests into regulars by using Heartland Restaurant,it's the best in class." September 18, 2024 5.0 I am happy and a loyal Heartland Restaurant user. Customers can submit their feedbacks on what they loved about us or on where to improve. Pros It's an excellent software that keeps our restaurant operations humming and customers raving. Customers use guest applications to order or even scan their check to pay. Offers online ordering and you can easily track orders, payments or customer history. An extraordinary software. Cons Heartland Restaurant is a very legit tool that never dissapoints. Review Source Response from Global Payments September 25, 2024 Hi Samuel, thank for leaving us a 5-star review! It's great to know that Heartland Restaurant has improved your restaurant operations and guest satisfaction. We're very excited for our continued partnership! AL Andre L. Restaurant Manager Restaurants Used the software for: 1-2 years ### "Changing the way we serve customers" November 18, 2024 5.0 Pros What I admire about Heartland Restaurant is that it has changed the way we collect payments and orders. Restaurant is totally digital now. Cons No, I don't want to highlight cons as such. Review Source Response from Global Payments November 25, 2024 Hi Andre, thank you for leaving us a positive review! It's great to hear that Heartland Restaurant helped digitize your restaurant. We are very excited for our continued partnership! FI Favour I. CEO Food Production Used the software for: Less than 6 months ### "my pastry restaurant is running smoothly" November 15, 2024 5.0 Heartland Restaurant has helped us deliver better service abd retain customers i highly recommend it Pros I like the effectivenss of heartland restaurant in order management and payment processing its very fast and we don't have any record of hanging payments,he mobile pos system works very well heartland gives accurate performance reports too which helps our decision making a lot Cons there is no problem with heartland restaurant feautures Review Source Response from Global Payments November 22, 2024 Hi Favour, thank you for leaving us a 5-star review! It's great to hear that Heartland Restaurant has helped improve your restaurant's service to retain happy customers. We look forward to our continued partnership! Shiv Ganesh G. Village ops facilitator Non-Profit Organization Management Used the software for: 6-12 months ### "Heartland Restaurant is smooth in use" September 24, 2024 4.0 Using Heartland restaurant is a good choice as it is really easy to use with user friendly experience with affordable price. Pros Heartland Restaurant is truly exceptional in operating with vast amount of tools to easily order , manage restaurant and delievery management as well. Cons Heartland restaurant is amazing and good in using with no dislike so far. Review Source Response from Global Payments September 30, 2024 Hi Shiv Ganesh, thank you for taking the time to leave us this positive review! We're glad to hear that Heartland Restaurant is user friendly, affordable and it equips your business with helpful tools. We look forward to our continued partnership! GG Gabe G. SEO Consultant Internet Used the software for: 2+ years ### "Elevate your food experience by using Heartland Restaurant." September 11, 2024 5.0 Speed up and keep your customers in control by using scan to pay very legit. It highly intergrates. Pros Offers mobile POS system thus enabling us to enjoy full functionality. The fact that it supports online ordering makes it our favorite. Track time, attendance and breaks and even schedule shifts with Heartland Restaurant. Cons Nothing to complain at all ,I love it's functionality. Review Source Response from Global Payments September 18, 2024 Hi Gabe, thank you for leaving us a 5-star review! It's great to know that Heartland's mobile POS system has elevated your business operations. We're very excited for our continued partnership! kK kais K. General Manager Pre opening Hospitality Used the software for: 1-2 years ### "Checking vacant rooms optically " November 4, 2024 5.0 Pros Arguably it has a very sleek interface for booking hotel rooms. Checking vacant rooms and paying electronically is easy in Heartland application. Cons It has no defects associated with it presently. Review Source Response from Global Payments November 11, 2024 Hi Kais, thank you for leaving us a review! EB Ebba B. Restaurangchef Restaurants Used the software for: 6-12 months ### "Magnetic discount offers" November 5, 2024 5.0 The overall business with Heartland is truly viable. Pros Online ordering reaches a new level. Discount offers in Heartland Restaurant is a magnet for our customers. Kudos! Cons Did not disgust me for a while, its going great. Review Source Response from Global Payments November 11, 2024 Hi Ebba, thank you for leaving us this review! It's great to hear that Heartland has positively impacted your business. We look forward to our continued partnership! TK Taylor K. Engineer Hospitality Used the software for: Less than 6 months ### "Heartland, Where the heart is" February 21, 2025 4.0 My overall experience has been positive. the wide range of options this software accommodates is great. Pros I like most how integrated the software is. Cons Ordering food directly on the device can sometimes be glitchy. Review Source Response from Global Payments February 26, 2025 Hi Taylor, thank you for leaving us a review! We're glad to hear Heartland Restaurant has been a positive experience. Thanks for your additional feedback and we look forward to our continued partnership! AE Agatha E. Assistant Manager - Restaurant RenMor Hospitality Used the software for: 6-12 months ### "Remote instructions for food orders" November 16, 2024 5.0 Pros I love using Heartland app for execution of customer orders. I can instruct kitchen right from the dinning area without having to physically go there. Cons I sincerely thank Heartland team for making such an app. Review Source Response from Global Payments November 22, 2024 Hi Agatha, thank you for leaving us a positive review! It's great to hear that Heartland Restaurant has helped your restaurant operations. 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