--- title: "Genius Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Genius the right Restaurant POS solution for you? Explore 215 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/195074/Genius/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Genius 4.4 (215) [View alternatives](https://www.capterra.com/p/195074/Genius/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Genius Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews OC Olivia C Digital creatorApparel & Fashion, 11 - 50 employeesUsed the software for: 1-2 years. “I like that it combines key functions such as order management, payments, reporting, and staff controls into one system, which helps streamline daily workflows.“ December 27, 2025 SP SUNNY P MANAGERAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “There are a few features that I find irritating, especially the active microphone feature, since it cannot be turned off without shutting down the system.“ August 14, 2026 AD Amy D office adminHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “My rep, our contact and with customer service, the machine, fees and payment processing have all improved for us.“ June 30, 2026 KR Kerri R OwnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “They don’t accept international cards and they don’t have an app to enter my transactions on. If they had an app it would make my life a lot easier. “ August 17, 2026 SK Sheela K OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “I have been using Heartland payment systems for many years and now they have brought genius that is helping our small business with new features that helps alot.“ June 24, 2026 James M PresidentConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “At first I thought it was a start-up issue but after 4 months, I still get the same "oops...something went wrong" when trying to process the majority of our transactions and it makes our business look like amateur hour. “ August 19, 2026 FI Favour I CEOFood Production, 11 - 50 employeesUsed the software for: Less than 6 months. “I like the effectivenss of heartland restaurant in order management and payment processing its very fast and we don't have any record of hanging payments,he mobile pos system works very well heartland gives accurate performance reports too which helps our decision making a lot“ November 15, 2024 CR Camila R OwnerAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “Took money out of my account without explanation, approved a refund but has yet to refund me after 6 months of calling.“ August 20, 2026 ## Showing most helpful reviews Showing 1-25 of 215 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use bR bryanna R. deployment manager Used the software for: Less than 1 year ### "A pleasant and positive experience " November 5, 2026 5.0 overall it has been a good experience, everytime we need assistance the support team always answers, there is no wait time, our rm and sales engineers are quick to respond Pros How user friendly and customer friendly it is! anyone can use it really, and it very good for training purposes as it give you a breakdown on how to use everything Cons the ability to not work with ubereats and grub hub directly and having to go through a third party, like checkmates. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Shmack'n Co Review" October 29, 2026 4.0 overall the experience has been good from the POS to the online ordering interface. I love how we're able to integrate our own delivery service with the system to help avoid 3rd party fees where applicable. Pros I like the ease of setup and how user friendly the system is. Being able to track and manage each employee's POS use is a game changer. Cons One of the biggest cons is not being able to refund online credit card orders without the card. Also, the other con is not being able to make menu changes via the POS. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Easy to Use" October 26, 2026 3.0 Overall, while the software itself is easy to use and set up, I would not recommend the platform overall. There are much better softwares that will integrate with other platforms. Pros The software is relatively easy to use both for the FOH staff and the admin side. The value of what we are paying is worthwhile. Cons The customer service leaves much to be desired for Genius. Additionally, before we switched to Android and were on the iPad version, the app was very unreliable and would consistently crash and freeze. The credit cards were consistently double charged. Review Source R Reviewer Operations Manager Used the software for: Less than 1 year ### "Great Product!" October 15, 2026 5.0 Fast response with customer service and overall great experience thus far. No reason to be disappointed yet. Pros The easy install/setup and simplified process for payments. Great customer service and quick response with setup or questions. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Genius review as an external credit card processor" August 27, 2026 4.0 The machine itself is easy to navigate but the end of the day batch report needs work. If I do get tips the batch report does not tally them. Again, genius would probably work better if it ran through the POS system. That does not work for my business. I need the machine to be external. Pros Easy to navigate. I use it as an external credit card processor. It is not connected to my Point of Sale System Cons Genius is probably better if connected to a POS system. I use it as an external credit card machine. It is set up for the customer not the person behind the register. As a company we miss out on tips because of that. If I turn the machine around for the customer to use they are confused by what is on the screen and I have to walk them through it basically asking them if they want to tip us. I won't ask for a tip. That is rude for a business to do that. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "AWESOME DEAL" August 26, 2026 5.0 it was easy! easy swap to new system, great POS, and Great rates! the reps I dealt with were awesome, came and installed and setup everything and walked me through Pros the new equipment, the ease of use, and the value! saving me money! this was the best decision I made to switch to genius! Cons nothing really, overall the system is great, I just hate change and new Systems, but after seeing how easy it is, and how much I was saving it didn't matter! Review Source R Reviewer President Used the software for: Less than 1 year ### "Not a fan - would not use again" August 24, 2026 1.0 I had to call support line on approximately half of the transactions because the system gave an error. Many of the calls lasted greater than 20 mins with some as long as an hour and more. Those calls were needed to just get the system to work. Pros I honestly can't think of anything Genius does well other than the recognition that the company's software/system is of poor quality because the support line provides examples of the issues in the selection options. Cons System did not work much of the time. At first I thought it was a start-up issue but after 4 months, I still get the same "oops...something went wrong" when trying to process the majority of our transactions and it makes our business look like amateur hour. Our new system worked right away. Review Source Slideworks G. Owner Used the software for: Less than 1 year ### "Bad payment processor company" August 21, 2026 1.0 Pros Global payments was truly a bad company for my business' payment processing system. The value for money is high and the reps at this company are going to do their job halfway and leave you with the company pulling money out of your account for their own mistakes. Not to mention I've been waiting on a refund for 6 months!!! They do not care, poor customer service Cons Took money out of my account without explanation, approved a refund but has yet to refund me after 6 months of calling. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Genius Payment Process" August 20, 2026 5.0 Pros Genius is easy to use. It made the entire payment process simple and easy to follow. I have no complaints. Cons I have no complaints using Genius. There wasn’t a time where there was any problems or error with Genius. Review Source Sasha W. Company General Manager Used the software for: 1-3 years ### "Ultimately Unhappy" August 19, 2026 2.0 Poor, thinking about changing credit card processing systems after a lot of issues and poor customer support. Pros Integrates with Global Payments POS. Sleek interface on terminals - I like that clients can see itemized receipts before they checkout. Cons We have a lot of issues with our terminals and they are always disconnecting and timing out on payments. I also find support to be not so helpful when troubleshooting. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Credit card processing with ease" July 13, 2026 5.0 I brag about the top of the line system I'm using and customers are intrigued by all the different things the Genius unit can do Pros The ease of use and top-of-the-line technology compared to other competitors. It has so many options on the terminal I have not ever tried using. Cons What I like least about the Genius credit card processing terminal is that I don't use it enough because it is really slow in the Tuxedo Rental Business right now Review Source R Reviewer Sales Manager Used the software for: 1-3 years ### "A must-have tool, with the greatest features." April 28, 2025 5.0 First of all,their support team is always available all day and night.The experience was awesome and very effective. Pros We've used it for 18 months and to be honest I regret not making it our priority from the beginning. I use it for employees management, tracking their breaks attendance and scheduling their shifts. We also offer online ordering and dine in orders courtesy of Heartland Restaurant. A magnificent software like no other. Cons It was quite helpful to us. We have nothing major to write here. I highly recommend it to anyone who wants to elevate his or her business. Review Source R Reviewer General Manager Used the software for: 3-5 years ### "General Manager " August 7, 2026 4.0 Overall, our experience with Genius has been very positive. The system is reliable, user-friendly, and has helped make our payment processing more efficient and organized. It has been easy for our staff to incorporate into our daily workflow, and transactions are generally quick and straightforward. Customer support has also been helpful when we have needed assistance. Overall, Genius has been a dependable solution for our business, and we are satisfied with the service. Pros What I like most about Genius is how easy and convenient it is to use. The system is straightforward, reliable, and helps make our payment processing more efficient. Transactions are easy to manage, and the platform helps keep the payment process organized for both our staff and customers. Overall, Genius has been a dependable solution for our business and has helped simplify our day-to-day payment processing Cons What I like least about Genius is that there can be a learning curve when first getting familiar with all of the features and settings. Some areas could be a little more intuitive, and having easier access to step-by-step guidance would be helpful. However, once you become familiar with the system, it is generally easy to use and works well for our needs. Review Source R Reviewer Sales Manager Used the software for: 1-3 years ### "Engage with the best and give your customers the best." April 2, 2025 5.0 Wow! The experience was so satisfying and life changing. Pros A unique and powerful tool which helps you run your restaurants like a pro. Everything you need in one place,don't miss out. Cons I will be so selfish to complain after all the help and great results have received from Heartland Restaurant. Review Source R Reviewer MANAGER Used the software for: Less than 1 year ### "Genius is GENIUS" August 17, 2026 5.0 My overall experience with the system has been good. It is user-friendly, easy to understand, and simple to operate. I like that most of the options are available on the same page, which makes it convenient and saves time. The system is also straightforward enough that you do not need extensive training to figure things out. There are a few features that I find irritating, especially the active microphone feature, since it cannot be turned off without shutting down the system. However, aside from that issue, the system works well and does what it is supposed to do. Overall, I am satisfied with the experience. Pros User-Friendly: The system is very easy to use and straightforward, even for someone using it for the first time. All the main options and features are conveniently located on the same page, so you don’t have to keep going back and forth between different screens or menus. The layout is simple, clean, and easy to understand, which makes finding the feature you need quick and hassle-free. Everything is organized in a way that makes sense, and the controls are easy to access. Overall, the system is user-friendly, saves time, and does not require much training to get started. Cons Active Microphone: You cannot turn off this feature. If you disable it, the entire system shuts down. It’s an irritating feature, but unfortunately, we have to deal with it. Review Source IT Ishaemel T. Finance Manager Used the software for: 3-5 years ### "Brilliant Recruitment Approach " June 25, 2026 5.0 We use Genius to streamline all our recruitment process snd this gives us the best candidates The too simplifies the recruitment processes and this saves financial stress for companies Pros Genius makes it easy to recruit and manage candidates and this creates an organized hiring process The app demonstrates brilliant collaboration and this makes hiring process more efficient Cons Genius requires some employees to learn and understand how the application operates The program has leas flexible interface Review Source R Reviewer Accounting Used the software for: Less than 1 year ### "Genius is quite a genius machine, does it all. " July 17, 2026 5.0 Great! Better than any other terminal I have used. I wouldn't change it for anything else. Love It! Pros Quick and user friendly, self explanatory, everything is right on the point. Time saver, Love love it. Cons Honestly, I like everything about it, even the name says it all you need to know about this product. Review Source R Reviewer Athlete Used the software for: Less than 1 year ### "Overall Positive Experience with Genius – Restaurants" December 16, 2025 5.0 Overall, my experience with Genius – Restaurants was positive. Despite the costs and limited flexibility, the benefits of increased visibility, smoother operations, and ease of use made it a valuable tool for the business. Pros Genius – Restaurants was simple and efficient to use, making reservation management much easier, especially during peak hours. It helped boost our restaurant’s online presence and attracted new customers we may not have reached otherwise. Cons One drawback was the commission/fees, which could be challenging for profit margins. There were also some limitations in customization, and relying heavily on the platform meant less direct engagement with customers. Review Source R Reviewer Supplier Used the software for: Less than 1 year ### "Everything is in order with genius for restaurants " September 12, 2025 5.0 Genius for restaurant customization is very easy and their user friendly from their customer service Pros I could manage and monitor my order without no hard learning curve lastly the payment process is easy and I can track my transactions from A-Z Cons Genius for restaurant is very a little bit expensive compared to their alternatives tools is not suitable for small businesses Review Source R Reviewer Retail Tile Store Used the software for: Less than 1 year ### "Genius Review" May 22, 2026 5.0 Pros Streamlined processing, easy to navigate menus and process orders. Interface is easy to work with across multiple fronts. Cons Slight issues with setup, but overall not a bad experience. However, I do believe this was more of a device issue, not with software itself. Review Source CA Christoper A. Sales Associate Used the software for: 1-3 years ### "Most reliable tools for retail operation." July 14, 2025 5.0 Pros Helpful customer service, very responsive with our request with help to integrate POS system with our current CMS software. Email is responded within 2 days at most, really happy with support experience. Cons Working solutions to replace our previous POS system, Heartland Retail POS is much more modern with advance solution for inventory check-up, payment gateway and daily report. I have no dislike for this platform. Review Source R Reviewer Filmmaker Used the software for: Less than 1 year ### "Catering tool" May 29, 2025 5.0 I find Genius for Restaurants to be a powerful tool that significantly enhances efficiency and customer experience in my restaurant Pros I appreciate the way Genius restaurant tool diverse Ordering Options from Supports countertop POS, mobile POS, self-service kiosks, and online ordering, catering for our various customer preferences Cons Getting everything configured can take time and effort aside this there’s no any other issues at all Review Source GE Guilherme E. Manager Used the software for: Less than 1 year ### "Excellent product for restaurant management" April 29, 2025 5.0 Pros Restaurant management, order management and payment processing is what make this software incredible and life saver for restaurant business. It help to run restaurant operation easier and ensure we able to cater more customer on peak hours. Table turned and reservation system by the application is indeed helpful and gives customer a positive experience. Cons Only few minor issues like screen frozen and interface not loading that happen when we are busy. It just need for a quick reboot before it can operate again. Review Source R Reviewer Content creator Used the software for: Less than 1 year ### "An excellent choice for any restaurant " September 17, 2025 5.0 Pros I love their customers support team,they resolve issues effectively. And it use friendly. It supports different order types. Cons I like the effectiveness of heartland restaurant but i wish they can work on their equipment, they should get everything properly set up. Review Source AH Adzmin H. Yield Manager Used the software for: 1-3 years ### "Fast payment processing with various of payment option" February 17, 2025 3.0 Manage daily retail operation and payment processing in a steady pace. Pros Heartland Retail help me to manage all type of card payment and processing the payment quickly in less than 10 second in most cases. Daily report generation is automatic at the end of the day, or can be produce at any time by demand by connecting it with accounting department for accurate report analytics. Implementation wise, it is fast to setup and the integration with HRIS able to connect on the first attempt. Cons Real issues with this software is the lags that it cause when I fire up the POS hardware. It take around 10 minutes for the system to fully online and ready for daily operation. The software isn't too heavy or using too many CPU resources but the problem is consistent. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.