---
title: "Genius Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Genius the right Restaurant POS solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/195074/Genius/reviews/"
page_type: "reviews"
language: "en"
---

Genius

4.4 (211)

[View alternatives](https://www.capterra.com/p/195074/Genius/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated September 3rd, 2026

# Reviews of Genius

Ease of use

4.6

Customer Service

4.4

## Pros and Cons in Reviews

OC

Olivia C

Digital creatorApparel & Fashion, 11 - 50 employeesUsed the software for: 1-2 years.

“I like that it combines key functions such as order management, payments, reporting, and staff controls into one system, which helps streamline daily workflows.“

December 27, 2025

AB

Altay B

AthleteSports, 11 - 50 employeesUsed the software for: 6-12 months.

“There were also some limitations in customization, and relying heavily on the platform meant less direct engagement with customers.“

December 13, 2025

AD

Amy D

office adminHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months.

“My rep, our contact and with customer service, the machine, fees and payment processing have all improved for us.“

June 30, 2026

TM

Tom M

NBC directorBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: Less than 6 months.

“I dislike genius restaurants reporting features it do hang and sometimes I can click it countless times before it will start working“

December 10, 2025

SK

Sheela K

OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months.

“I have been using Heartland payment systems for many years and now they have brought genius that is helping our small business with new features that helps alot.“

June 24, 2026

AB

Altay B

AthleteSports, 11 - 50 employeesUsed the software for: 6-12 months.

“One drawback was the commission/fees, which could be challenging for profit margins.“

December 13, 2025

FI

Favour I

CEOFood Production, 11 - 50 employeesUsed the software for: Less than 6 months.

“I like the effectivenss of heartland restaurant in order management and payment processing its very fast and we don't have any record of hanging payments,he mobile pos system works very well heartland gives accurate performance reports too which helps our decision making a lot“

November 15, 2024

CR

Christopher R

PresidentRetail, 2 - 10 employeesUsed the software for: Less than 6 months.

“The whole process has caused so much unneeded stress.“

June 24, 2026

## Showing most helpful reviews

Showing 1-25 of 211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Daytona T.  
Owner  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Credit card processing with ease"

July 11, 2026

5.0

I brag about the top of the line system I'm using and customers are intrigued by all the different things the Genius unit can do

Pros

The ease of use and top-of-the-line technology compared to other competitors. It has so many options on the terminal I have not ever tried using.

Cons

What I like least about the Genius credit card processing terminal is that I don't use it enough because it is really slow in the Tuxedo Rental Business right now

Review Source

Response from Global Payments

July 13, 2026

Hi Daytona, thank you so much for taking the time to leave this review! We're so glad to hear you’ve had a great experience with Genius and we’re very excited for our continued partnership!

JF

Jeff F.  
Sales Manager  
Food & Beverages  
Used the software for: 1-2 years

### "A must-have tool, with the greatest features."

April 27, 2025

5.0

First of all,their support team is always available all day and night.The experience was awesome and very effective.

Pros

We've used it for 18 months and to be honest I regret not making it our priority from the beginning. I use it for employees management, tracking their breaks attendance and scheduling their shifts. We also offer online ordering and dine in orders courtesy of Heartland Restaurant. A magnificent software like no other.

Cons

It was quite helpful to us. We have nothing major to write here. I highly recommend it to anyone who wants to elevate his or her business.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

It was quite expansive for us and in was tough for my new employees to use it.

Review Source

Response from Global Payments

April 28, 2025

Hi Jeff, thank you for leaving us a positive review! We're glad to hear switching to Heartland has been the right choice for you and your business. We're very excited for our continued partnership.

SW

Sasha W.  
Company General Manager  
Retail  
Used the software for: 1-2 years

### "Ultimately Unhappy"

August 18, 2026

2.0

Poor, thinking about changing credit card processing systems after a lot of issues and poor customer support.

Pros

Integrates with Global Payments POS. Sleek interface on terminals - I like that clients can see itemized receipts before they checkout.

Cons

We have a lot of issues with our terminals and they are always disconnecting and timing out on payments. I also find support to be not so helpful when troubleshooting.

Review Source

Response from Global Payments

August 19, 2026

Hi Sasha, we’re genuinely sorry to hear about your experience. Please email your contact details to GeniusSocial@globalpay.com so we can get in touch directly and resolve your concerns. Your feedback is invaluable to us, and we’re committed to making things right. Thank you for your patience and bringing these concerns to our attention.

WH

William H.  
VP  
Farming  
Used the software for: Less than 6 months

### "Genius is Great for Garden Sales!"

May 26, 2026

5.0

It works very well for our small business! The sales process was easy, and the set-up took less than 20 minutes.

Pros

Really easy to set-up and use! We got our device and were selling the next day! We were able to load in our best sellers and make it really fast to check people out!

Cons

No problems so far! We like that the device is very simple and does not have extra apps or any other capabilities.

Alternatives considered

[Venmo](https://www.capterra.com/p/222572/Venmo-/)

Reason for choosing Genius

the handheld is more professional than just using our smartphone.

Review Source

Response from Global Payments

May 27, 2026

Hi William, thank you for taking the time to leave us this positive review! We're so glad to hear that Genius has been convenient and easy to use for your business. We look forward to our continued partnership!

JD

Jeffrey D.  
Owner  
Photography  
Used the software for: 6-12 months

### "Genius Payment Process"

August 18, 2026

5.0

Pros

Genius is easy to use. It made the entire payment process simple and easy to follow. I have no complaints.

Cons

I have no complaints using Genius. There wasn’t a time where there was any problems or error with Genius.

Review Source

Response from Global Payments

August 20, 2026

Hi Jeffrey, thank you so much for taking the time to leave this review! We're so glad to hear you’ve had an easy experience with Genius and we’re very excited for our continued partnership.

FM

Florissa M.  
CEO  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Expensive! Shop around!"

May 25, 2026

1.0

I was told it was free device. I was told the processing fees was 2.6% plus .10 cents. After i signed up and few documents later i found out i was paying 4.16% processing fee and flat fee. And the device is $25 a month or $12 if i process at least $25 a month. Oh and i found out i have 3 years contract. To get out of contact i have to pay $500 Needless to say i am extremely disappointed

Pros

I like the hand-held device. Easy to use, good visuabiility, compact yet robust. It's an absolute device to have!

Cons

Its verify expensive! I was lied to by the representative. I was told it was free. I was told the processing fees was 2.6% plus .10 cents.

Alternatives considered

[Wave](https://www.capterra.com/p/178021/Wave-Apps/)

Reason for choosing Genius

Much simpler and low cost and it do book keeping feature.

Review Source

Response from Global Payments

May 26, 2026

Hi Florissa, thank you for bringing this to our attention. We apologize for your experience and would like to reach out personally to help address these concerns. Please email us at GeniusSocial@globalpay.com so we can have someone reach out to you directly. We appreciate your patience as we work through this.

Jun W.  
Assistant Manager  
Retail  
Used the software for: 1-2 years

### "a very poor excuse for payment processing "

February 17, 2026

1.0

Heartland Retail as a product is awful and not worth using. Our \[sensitive content hidden\] keeps saying we will switch processors but has not done so which is the only reason we continue to use it. The one saving grace is that their local support is very responsive, but they can't fix most of our issues.

Pros

Nothing. Heartland Retail is by far the worst payment processor/device I have worked with and frequently crashes during routine use.

Cons

The software is extremely slow at best, and frequently crashes. The inventory management system is not robust and does not accommodate most of the products we need to track.

Review Source

Response from Global Payments

February 20, 2026

Hi there, thank you for bringing these issues to our attention. We apologize for your experience and would like to reach out personally to help address these concerns. Please email us at social@heartland.us so we can have someone reach out to you directly. We appreciate your patience as we work through this.

KJ

Kris J.  
Window tinter  
Automotive  
Used the software for: Less than 6 months

### "Best in the business "

August 11, 2026

5.0

Absolutely amazing! Wouldn’t ask them to change a thing , only thing I wish is that we could accept mobile payments from a phone by tap

Pros

The employees always had answers and never left me hanging ! Walked me through the process fairly quickly and got me all setup

Cons

There is nothing that I don’t like about the genius ! The company is amazing and the people are amazing, actually trying to get others to jump on board that are paying insane fees at other places

Review Source

Response from Global Payments

August 14, 2026

Hi Kris, thank you for taking the time to leave us this positive review! We're so glad to see our payment solutions have been convenient and easy to use for your business. We look forward to our continued partnership!

BR

Brenda R.  
Controller  
Dairy  
Used the software for: Less than 6 months

### "Just do it... It's worth it!"

August 14, 2026

5.0

Smooth, easy, and friendly. It was pleasant dealing with the system and the experience was painless.

Pros

Ease of use and customer service was incredible. I appreciated the open comunication I received and the thourough answers I received.

Cons

The need to do it.... lol I wish there was a way to just say yes, snap my fingers, and have everything done for us.

Review Source

Response from Global Payments

August 17, 2026

Hi Brenda, thank you so much for taking the time to leave this review! We're so glad to hear you've had a great experience with Genius and we're very excited for our continued partnership.

DDK

Dr. Dorine K.  
Owner, Naturopath, Acupuncturist  
Alternative Medicine  
Used the software for: 6-12 months

### "Good results and easy to use"

August 5, 2026

5.0

Happy with the interface, it's been easy to use and straightforward. I'm happy I made the change to this.

Pros

The customer service team is very helpful from start to finish. The UI is very easy to use and straightforward.

Cons

Too many unneccessary prompts to enter for some purchases. I don't need to enter all those prompts for HSA payments, etc.

Review Source

Response from Global Payments

August 7, 2026

Hi Dorine, thank you so much for taking the time to leave this review! We're so glad to hear you’ve had a great experience with Genius and our customer service team. We appreciate your additional feedback and we look forward to our continued partnership.

AR

Armando R.  
Boss  
Publishing  
Used the software for: 6-12 months

### "My experience with Heartland Restaurant "

December 23, 2024

5.0

We are veru plassed whith heartlands products!!! Defenetly the best payment tool!!!!

Pros

What i love most is that it's an all in one system and that you dont have to use more systems in order to get the most out of oir busness you can also take payments on your phone and thats awsome!!!!! The best change I did after my bad experience with Restroworks Restaurant.

Cons

Theres nothing i didnt like!! It's the best

Switched from

[Restroworks](https://www.capterra.com/p/142877/Restroworks/)

Recommendation of a friend, that has been using heartland time before.

Review Source

Response from Global Payments

January 7, 2025

Hi Armando, thank you for leaving us a 5-star review! It's great to hear that making the switch to Heartland has been beneficial for you and your business. We look forward to our continued partnership!

CI

Chyng I.  
Public figure  
Food Production  
Used the software for: 1-2 years

### "An All-in-One Solution That Simplifies Restaurant Management"

December 23, 2025

5.0

Overall, Genius provides strong value for restaurants, with its benefits clearly outweighing the limitations once you become familiar with the system.

Pros

In my experience, Genius is a very effective all-in-one solution for managing restaurant operations. I like how it combines billing, payments, reporting, inventory, and staff management in a single platform. The system is user-friendly, which makes daily operations smoother and helps staff adapt quickly.

Cons

One drawback is that the platform can feel a bit complex at first due to the wide range of features available. It takes some time to fully understand and utilize everything Genius offers. Some advanced features also require initial setup, which can be time-consuming. Additionally, since it’s cloud-based, performance depends on having a reliable internet connection.

Review Source

Response from Global Payments

December 29, 2025

Hi Chyng, thank you so much for taking the time to leave this review! We're so glad to hear that Genius has been user-friendly and effective for you and your business. We appreciate the additional feedback and we're very excited for our continued partnership.

MLM

Mary Love M.  
Full-time Sales Associate  
Retail  
Used the software for: 2+ years

### "User-friendly Retail Platform"

May 11, 2025

5.0

Overall, it is a great platform that is user-friendly and offers a great solution to POS and inventory management needs

Pros

It’s user friendly and easily able to be utilized by all team members from part-time associates to full-time management

Cons

The integration with the online platform could be a little glitchy

Review Source

Response from Global Payments

May 12, 2025

Hi Mary Love, thank you for leaving us a positive review! It's great to hear that you and your team find Heartland Retail easy to use. We appreciate your additional feedback and we look forward to our continued partnership!

TM

Tom M.  
NBC director  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "Genius for restaurants "

December 10, 2025

5.0

I can manage and track order and the time the fund came in with no stress or issues and i like how effectiveness their website is

Pros

I like the pos machine features it makes everything and I like how easily I can track all funds that are coming in for us

Cons

I dislike genius restaurants reporting features it do hang and sometimes I can click it countless times before it will start working

Review Source

Response from Global Payments

December 12, 2025

Hi Tom, thank you so much for taking the time to leave this review! We appreciate your feedback and we’re very excited for our continued partnership!

HD

Haley D.  
Accounting Admin  
Medical Practice  
Used the software for: Less than 6 months

### "Powerful All In One Life Saver!"

March 20, 2026

5.0

A powerful, scalable commerce platform best suited for businesses that want an all in one solution for bookkeeping.

Pros

Combines POS, payments, reporting, inventory AND customer data all in one system! So efficient and easy to manage.

Cons

Being that there is such a wide feature set the learning curve did take a bit of time but that is expected with any intricate app.

Review Source

Response from Global Payments

March 23, 2026

Hi Haley, thank you so much for taking the time to leave us this positive review! We're so glad to hear Genius has made your business more efficient. We're very excited for our continued partnership!

JS

Joy S.  
Retail Manager  
Telecommunications  
Used the software for: 1-2 years

### "Heartland Retail delivers what it's supposed to do."

April 1, 2025

5.0

Honestly this is the best software we've used so far. Good work!!

Pros

Heartland Retail is very easy to use and establish even for the beginners. Their customer service is amazing and we enjoyed every bit with Heartland Retail.

Cons

Let's learn to appreciate rather than complaining all the time.

Switched from

[Shopify](https://www.capterra.com/p/83891/Shopify/)

I had to use the famous Heartland Retail.

Review Source

Response from Global Payments

April 2, 2025

Hi Joy, thank you for leaving us a positive review! It makes our day to hear that Heartland Retail is the best software your business has used. We look forward to our continued partnership!

GE

Guilherme E.  
Manager  
Real Estate  
Used the software for: 6-12 months

### "Excellent product for restaurant management"

April 28, 2025

5.0

Pros

Restaurant management, order management and payment processing is what make this software incredible and life saver for restaurant business. It help to run restaurant operation easier and ensure we able to cater more customer on peak hours. Table turned and reservation system by the application is indeed helpful and gives customer a positive experience.

Cons

Only few minor issues like screen frozen and interface not loading that happen when we are busy. It just need for a quick reboot before it can operate again.

Review Source

Response from Global Payments

April 29, 2025

Hi Guilherme, thank you for leaving us a positive review! It's great to hear that Heartland Restaurant has been a lifesaver for your business. We appreciate your additional feedback and we look forward to our continued partnership!

JB

Jay B.  
Content creator  
Entertainment  
Used the software for: Less than 6 months

### "An excellent choice for any restaurant "

September 13, 2025

5.0

Pros

I love their customers support team,they resolve issues effectively. And it use friendly. It supports different order types.

Cons

I like the effectiveness of heartland restaurant but i wish they can work on their equipment, they should get everything properly set up.

Review Source

Response from Global Payments

September 17, 2025

Hi Jay, thank you for leaving us a positive review! We're glad to hear that our Customer Support team has been helpful for your business. Thanks for your additional feedback and we look forward to our continued partnership!

AM

Adam M.  
Yield Manager  
Medical Devices  
Used the software for: 1-2 years

### "Fast payment processing with various of payment option"

February 12, 2025

3.0

Manage daily retail operation and payment processing in a steady pace.

Pros

Heartland Retail help me to manage all type of card payment and processing the payment quickly in less than 10 second in most cases. Daily report generation is automatic at the end of the day, or can be produce at any time by demand by connecting it with accounting department for accurate report analytics. Implementation wise, it is fast to setup and the integration with HRIS able to connect on the first attempt.

Cons

Real issues with this software is the lags that it cause when I fire up the POS hardware. It take around 10 minutes for the system to fully online and ready for daily operation. The software isn't too heavy or using too many CPU resources but the problem is consistent.

Review Source

Response from Global Payments

February 17, 2025

Hi Adam, thank you for leaving us a review. We appreciate you bringing this concern to our attention. We apologize for the inconvenience this has caused you. Please email us at social@heartland.us so we can have someone from our team reach out to you directly. Thank you for your time and patience as we work to resolve this matter.

PE

Patience E.  
Restaurant Manager  
Hospitality  
Used the software for: 6-12 months

### "The ultimate payment management solution tool"

January 25, 2025

5.0

Heartland restaurant makes payment management so much easier in my opinion because of its quick POS system, super helpful customer care support and the option to take payments right from my phone at the go

Pros

Heartland restaurant is a great payment management system because it id super simple to use, the sales reports it generates are super handy, the POS system is really fast when it comes to processing food orders and their customer support is amazing asthey are always there when you need help. What I really like the most is that it’s an all in-one solution so I dont have to juggle multiple systems to run the business smoothly. receiving payment from the comfort of your phone is also a huge bonus

Cons

no problem or glitch has been experienced so far, it works smoothly

Review Source

Response from Global Payments

January 28, 2025

Hi Patience, thank you for leaving us a positive review! It's great to hear that the POS system has been easy to use and is running smoothly. Thanks for also shouting out our Customer Service team and we look forward to our continued partnership!

OT

Olawunmi T.  
Restaurant General Manager  
Food & Beverages  
Used the software for: 6-12 months

### "POS system that does the job"

February 8, 2025

5.0

Pros

Operating a large restaurant can come with challenges but heartland restaurant has made the experience pleasant for me in terms of it's outstanding POS system

Cons

It can take a while to contact the customer care service, but they come good

Review Source

Response from Global Payments

February 14, 2025

Hi Olawunmi, thank you for leaving us a positive review! We're glad to hear that Heartland simplifies things for you and your business. Thank you for your additional feedback and we look forward to our continued partnership!

VR

Verified Reviewer  
Assistant System Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### ""Honest Review With Heartland Restaurant""

February 7, 2025

4.0

Overall It's a best software I have ever seen. I like this software very much. I highly recommend you to use this software.

Pros

It is an easy to use and inexpensive software which also build a trust between restaurant and customer. It helps the restaurants to make all records and keep all the reports very safely. It's best feature is that it support all the payment features. Also it's interface is very user friendly so everyone can easily use it.

Cons

I don't think so that this software has any cons. It works very well. And I am highly satisfied with this software.

Review Source

Response from Global Payments

February 11, 2025

Hi there, thank you for leaving us a positive review! We're happy to hear you have been enjoying the software's easy-to-use and all-encompassing features. We're very excited for our continued partnership!

VR

Verified Reviewer  
Application Engineer  
Computer & Network Security  
Used the software for: 1-2 years

### "Perfect selection for restaurant operations"

December 11, 2024

5.0

Pros

It’s an amazing tool that keeps everything in our restaurant running smoothly and our customers happy. The software creates detailed reports that help us to track our restaurant's performance. It's an excellent tool and simple to use and implement

Cons

I haven't faced any problems since I started using it

Review Source

Response from Global Payments

December 12, 2024

Hi there. Thank you for taking the time to leave us this positive review! We're so glad to see our payments solutions have been convenient and easy to use for your business. We look forward to our continued partnership!

VR

Verified Reviewer  
Sales Manager  
Computer & Network Security  
Used the software for: 6-12 months

### "The POS system has a high processing speed"

December 10, 2024

5.0

Pros

The user-friendly interface. supports all the major payment methods we need. Heartland Restaurant has played a key role in helping us serve our customers efficiently. The POS system processes food orders quickly with its high processing speed. The customer support team is excellent and always available to assist us with any challenges.

Cons

We didn't find any issue, it is working well and meets our requirements.

Review Source

Response from Global Payments

December 12, 2024

Hi there. Thank you for taking the time to leave us this positive review! We're so glad to see our payments solutions have been convenient and easy to use for your business. We look forward to our continued partnership!

SD

Shannen D.  
Owner  
Food & Beverages  
Used the software for: I used a free trial

### "Heartland redturantvreview"

January 14, 2025

5.0

Over all experienced was ok not to bad on hold waiting for solution was over 20 mins

Pros

Very friendly staff helpful didnt have to wait long for reboot or issues

Cons

Livevchat was unavailable call kept dropping

Review Source

Response from Global Payments

January 15, 2025

Hi Shannen, thank you for leaving us a 5-star review! It's great to hear our team was helpful, but we're sorry to hear about live chat being unavailable. Thank you for your additional feedback and we look forward to our continued partnership!

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