--- title: "Digicontacts Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Digicontacts Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/195113/Digicontacts/" page_type: "product" language: "en" --- # Digicontacts Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Digicontacts ## What is Digicontacts? Digicontacts est un logiciel de centre de contact basé sur le cloud qui gère les interactions clients via les appels, les e-mails, les SMS et WhatsApp, à partir d’une interface unifiée. L’architecture omnicanale de la plateforme permet d’offrir des expériences de communication cohérentes sur l’ensemble des canaux. Digicontacts s’intègre à des systèmes CRM tels que Salesforce, Freshdesk, Microsoft Dynamics 365, Zendesk et Zoho, donnant accès aux données clients ainsi qu’aux historiques d’interactions. Ses fonctionnalités d’intelligence artificielle prennent en charge l’automatisation, les chatbots et les réponses prédictives aux demandes. Les options de déploiement incluent des configurations cloud et sur site, afin de répondre à diverses exigences d’infrastructure et aux besoins liés au travail à distance. Le serveur vocal interactif, la distribution automatique des appels et les analyses en temps réel optimisent les opérations ainsi que la productivité des agents. ## What is Digicontacts used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Digicontacts?[Manage this product listing](https://www.g2.com/products/digicontacts/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Digicontacts 0.0 VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price Contact vendor Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (888) Value For Money 0.0 (0) Value For Money 4.3 (798) Customer Service 0.0 (0) Customer Service 4.1 (819) ## Digicontacts alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) ## FAQs about Digicontacts Overview ### What company size and specific industries is Digicontacts built for? Digicontacts is designed for call centers, customer service teams, and telemarketing teams, as well as banks, insurance providers, telecom companies, retail businesses, and outsourcing firms. It is best suited to organizations that handle high volumes of customer communication across these service and industry settings. Features and Usability ### What are the key features of Digicontacts? Digicontacts offers CRM, call center management, call monitoring, and call routing for managing customer interactions. It also includes IVR for automated call handling, reporting and analytics for performance tracking, and VoIP connection for handling voice communications within the platform. Getting Started and Support ### What training and onboarding options does Digicontacts offer? Digicontacts provides in person training and live online sessions for teams getting started. In person training supports face-to-face instruction, while live online sessions offer guided remote learning. These are the training formats listed in the catalog for Digicontacts. Getting Started and Support ### What customer support options does Digicontacts offer? Digicontacts provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. These channels give users multiple ways to reach support, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 2,215 Contact Center reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) Digicontacts supports all three of the features reviewers rate most highly: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses manage inbound and outbound calls more efficiently, direct conversations to the right agents faster, and maintain visibility into call quality and team performance, allowing teams to deliver more consistent customer service. Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Routing Sends voice calls to a specific queue based on predetermined criteria CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Digicontacts 7 features ### All Features - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.