# Digicontacts Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Digicontacts Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/195113/Digicontacts --- # Digicontacts Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Digicontacts ## What is Digicontacts? digiCONTACTS est une solution de centre de contact omnicanale 100 % cloud, développée par SDCI, éditeur logiciel français fort de plus de 18 ans d’expertise en relation client. Conçue pour les entreprises BtoB et BtoC de toutes tailles, digiCONTACTS centralise toutes les interactions clients — appels, e-mails, SMS, WhatsApp, chat et réseaux sociaux — sur une plateforme unique et intuitive. Ses principales fonctionnalités incluent : Distribution automatique des appels avec routage intelligent Serveur vocal interactif avec scénarios personnalisables Modes de numérotation prédictif, progressif et preview Tableaux de bord et analyses en temps réel Transcription, résumé et analyse de sentiment par IA Intégration avec plus de 40 CRM et applications métier Hébergement en France et conformité RGPD Déployée en moins de 24 h, digiCONTACTS est utilisée dans 25 pays pour la vente, le recouvrement et le service client. ## What is Digicontacts used for? [Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Digicontacts?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.digicontacts.net/&name=Digicontacts) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Digicontacts 0.0 VS. [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price Contact vendor Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (2,178) Value For Money 0.0 (0) Value For Money 4.5 (1,934) Customer Service 0.0 (0) Customer Service 4.3 (1,923) ## Digicontacts alternatives [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (462)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Digicontacts Overview ### What company size and specific industries is Digicontacts built for? Digicontacts is designed for call centers, customer service teams, and telemarketing teams, with a fit for banks, insurance companies, telecom providers, retail businesses, and outsourcing firms. It is aimed at organizations in service-heavy and customer contact-focused sectors rather than a single company size. Features and Usability ### What are the key features of Digicontacts? Digicontacts offers CRM, call center management, call monitoring, call routing, IVR, reporting and analytics, and VoIP connection. These features cover customer contact management, inbound and outbound call handling, interactive voice response, call oversight, and performance reporting for phone-based support and sales teams. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Digicontacts offer? Digicontacts provides in-person training and live online sessions to help teams get started. In-person training supports face-to-face instruction, while live online sessions allow guided setup and feature review through remote meetings. Getting Started and Support ### What customer support options does Digicontacts offer? Digicontacts provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. Users can contact support through these channels for assistance, with no reviewer feedback available to describe response times, helpfulness, or common frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Routing Sends voice calls to a specific queue based on predetermined criteria CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Digicontacts 7 features Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Sends voice calls to a specific queue based on predetermined criteria Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response View and track pertinent metrics to find patterns and gain insights from data Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.