# ThriftCart Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ThriftCart the right Point of Sale solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/195239/ThriftCart-Point-of-Sale/reviews --- ThriftCart 4.7 (30) [View alternatives](https://www.capterra.com/p/195239/ThriftCart-Point-of-Sale/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ThriftCart Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews EK Emily K ReStore DirectorRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “ThriftCart support staff responds quickly, and can shape the software to fit the store's needs“ September 15, 2021 KC Karl C ReStore Development DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “The software serves a huge number of purposes in a completely integrated package. “ October 14, 2021 KM Kelly M Utility Sales ClerkRetail, 11 - 50 employeesUsed the software for: Less than 6 months. “Our ThriftCart system allows us to easily choose which discount applies to which area.“ August 12, 2020 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH John H. Director of Retail Sales and Operations Non-Profit Organization Management Used the software for: 1-2 years ### "EXCELLENT CUSTOMER SERVICE" May 7, 2025 5.0 I have been working with them for almost 2 years. I value their commitment to service. Additionally, they have been adding features that really help me move my goals forward. Pros From the outset, I have appreciated the customer service we get from the Thriftcart team. Cons It sounds cheesy but I don't really see any "CONS" Any customization or tweek that has been needed along the way has been accomplished. Because of their commitment to EXCELLENT customer service any possible "CON" is avoided. Switched from [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Lightspeed has the worst customer service I have ever experienced Review Source DR Douglas R. Director of Retail Retail Used the software for: 6-12 months ### "Thrift Cart / Shopify" September 4, 2024 4.0 Collaborative. TC has responded to all of our needs and has proven to be a partner in our business. We value our TC partner and look forward to growing our business with TC. Pros The collaborative working relationship between TC and our needs. Cons Honestly, most of the issues or features I would like to see, TC has been there to address. The Shopify integration has been huge for us and the custom reporting has added tremendous value to our operation. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Poor inventory management. Wanted to integrate with an e-commerce solution. Review Source GA Gregg A. Director of Retail Operation Non-Profit Organization Management Used the software for: 2+ years ### "Thriftcart" October 14, 2019 3.0 Pros Ease of use, truck routing, simple cash register operations. Cons Inventory management needs to be easier to update prices/cost when needed. Sometimes difficult to get an item to show an on hand in the system. Review Source Response from Nabadab October 15, 2019 Thanks for the review, Gregg! I'm glad you find it easy to use overall. I'll be reaching out via e-mail to address your concerns on inventory management of purchased product items! DJ Danielle J. Director of Outreach Non-Profit Organization Management Used the software for: 6-12 months ### "Outstanding Thrift Shop Product - Customer focused with easy implementation" August 27, 2024 5.0 Pros Thrift Cart is truly designed with thrift shops in mind. If there’s a specific feature we need, it’s either already available or can be added with ease. The platform is user-friendly, and the support team is exceptional—always just a phone call or text away, resolving almost all issues immediately. The round-up donation feature is particularly effective, generating impressive revenue, while the text messaging capabilities and integrated loyalty program are instrumental in building a strong and engaged customer base. Overall, Thrift Cart has proven to be an invaluable tool for our operations Cons Not necessarily a con but rather areas where Thrift Cart could be enhanced. The visual design of the product appears somewhat outdated compared to other software we've used. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing ThriftCart Thrift shop focused with built in features unique to thrifting. Review Source TK Tim K. Social Enterprise Director Non-Profit Organization Management Used the software for: 2+ years ### "Best POS we hav used." August 5, 2024 5.0 Thrift Cart has been one of the most positive and pivotal decisions we’ve made as an organization. Their POS is easy to set up and use, and they make helpful suggestions in what hardware and other supplies to purchase. Their customer service is quick to respond and provide the right answer. Pros The ability to build rotational discounts is a major factor in Thrift Cart being the best POS we’ve used. Maybe most important though, is the ability to track sales and categories in their excellent reports they make available. Their pickup software is also fantastic. They routinely suggest new features they have developed and keep their customers up to date. I highly recommend Thrift Cart. Cons Implementation was a bit difficult initially. However, upon setting up our second store, they had already made massive improvements. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing ThriftCart The options they provided in discount reporting was the main reason. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Better cost and funtions were the main reasons. Review Source SC Scott C. ReStore Director Non-Profit Organization Management Used the software for: Less than 6 months ### "ThriftCart has made great changes in our strore" May 23, 2024 4.0 Our overall experience with ThriftCart has been one of the best I have ever had with a company. Their whole team is absolutely great and very helpful and i am recommending ThriftCart to every thrift store that I talk to. Pros ThriftCart was built with thrift stores in mind and offers almost everything a thrift store would need in a POS/donation scheduling system. The setup process is very in-depth and their team is always willing to help no matter how small the concern might be. Overall we are saving over $500 per month by moving to ThrifCart. Cons The only cons I would mention is ThriftCart could be a little more upfront with their card processing percentage and what equipment is needed. We were told our card processing parcentage would be 2.8% and when we signed the paperwork, the actual percentage rate was 2.89. This was not deal breaker, but it does add up to more cost in the long run. When we first contacted ThriftCart we were informed that some of our equipment from previous POS systems that we had might work. In the end we ended up having to purchase some new equipment and luckily we had some donated from another source. Reason for choosing ThriftCart ThriftCart offer the most robust system for the least amount of money, not to mention that the customer service is some of the best in the industry. I had research ThrifCart for two years before going with them and I have been very happy sense. Their general manager attends many events to show their product and is always willing to take time and talk to people in groups or one on one. Switched from [Clover](https://www.capterra.com/p/226864/Clover/)[Vonigo](https://www.capterra.com/p/123572/Vonigo/) We decided to step away from Clover because their system is setup more for the food/restaurant industry and not for thrift stores. They also require you to use third-party apps for anything extra such as barcoding, labeling and loyalty programs. These apps cost extra on top of your monthly fees to Clover. They also charge extra to use gift card and their card processing fees are variable and very expensive. The reasons we moved away form Vonigo was for lack of customer care, a very complicated reporting system and their unwillingness to work with their clients. The only way to contact them is through email and you would be lucky if you got help through that email. They no longer answer their phones and give very evasive answers through email. Review Source DP David P. Donation coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Done Better" October 17, 2019 5.0 Before using ThriftCart about 80% of my time was spent scheduling donation pickups. Now that is about 40% (depending on time of year). Prior to using ThriftCart we were using an email for donors to request pick-ups which required a lot of back and forth communication. ThriftCart allows donors to go online and request specific dates and times which eliminates the back and forth. While I still have to monitor all the incoming requests, and regularly call some donors to ask questions, it is still a big time saver. Pros Ease of use, intuitive functionality and customization. Cons ThriftCart has a few navigational quirks which can only be learned by using, but once you've had some time with it they are easily overcome. Alternatives considered [Vonigo](https://www.capterra.com/p/123572/Vonigo/) Reason for choosing ThriftCart We spent 6 months with Vonigo trying to set up a simple scheduling program for our donation pick-up service and they still couldn't make it do what we wanted. It took ThriftCart about a month to get us operational. One of the best aspects of ThriftCart for me is being able to set up a geographic area to my specifications so we can maximize efficiency, and reduce wasted time and fuel. Within 1 hour of examining ThriftCart I was ready to sign up. Review Source Response from Nabadab October 23, 2019 I'm glad ThriftCart is able to save you so much time with donation pickup scheduling! I know it's tricky for a lot of thrift stores and reuse stores to manage donation pickup scheduling, and I'm glad ThriftCart was a time-saver for you! Keep up the good work! EW Erin W. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Everything we need in one spot!" December 26, 2019 5.0 Very easy to use and very responsive support when needed. Pros So many functions available with the same program. The software has been very customizable. Cons No downfalls only wish is that we could integrate even more functions like volunteer tracking, build schedule and volunteer events and maybe donor data base but not all programs can do everything! Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing ThriftCart Thrift cart offered more features like sending surveys and our scheduling systems so we do not need to combine multiple reports when gathering customer information. Review Source Response from Nabadab December 30, 2019 Thanks Erin! We love having you as a customer! I'm also very happy that you want to have more functions inside of ThriftCart. I'm always looking for new useful features for customers, so I certainly appreciate your input. MK Morgan K. Store Manager Retail Used the software for: 2+ years ### "Would highly recomment" September 2, 2024 5.0 Have been fast and reliable with any issue we have had Pros I enjoy the ease of use and wide variety of reports. Main selling point was the ability to work in rotational discounts that would automatically apply to purchases Cons Implementation took some trial and error Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) thrift cart had more beneficial features Review Source LO Lee O. Store Manager Retail Used the software for: 2+ years ### "Great Asset to Our Business" September 11, 2024 5.0 From the Cash Register interface, to the Back Office administrative ability, to the Customer Service and Support, Thriftcart has bean a true asset to our company. Pros Easy to use UI & Multiuser Functionality Cons Wish they offered their own POS equipment. Review Source JS Jennifer S. Vice President Retail Used the software for: 1-2 years ### "User friendly system! " August 22, 2024 5.0 We have had a wonderful experience from beginnibg to end. The staff is super helpful! It has been an amazing system for us in our journey of opening thrift stores and would highly recommend it to anyone. Pros I liked the fact that it is the most user friendly POS system ever! Cons I dont have any negatives to report. Super easy system! Review Source bA bill A. Retail Coordinator Religious Institutions Used the software for: 6-12 months ### "the best option for nonprofits" August 5, 2024 5.0 has been excellent. the trainers have been so helpful and fast to reply should I have a question Pros everything a nonprofit thrift store needs. Excellent support! Cons could be a little easier to navigate inventory Switched from [Lightspeed](https://www.capterra.com/p/233553/Lightspeed/) better control of thrift store functions Review Source RH Renea H. Manager Retail Used the software for: 1-2 years ### "Love Thriftcart" August 6, 2024 5.0 Great system to have. Takes care off all your needs. Pros Support is Awesome.If mess something up they are quick to fix it> Cons Everything i have used has been great so I do not have anything that i do not like. Review Source AD Abigail D. Manager Retail Used the software for: 2+ years ### "Strong Value For Money " October 15, 2019 5.0 We have gone a different direction for scheduling but there are strong competitive stores that use it for scheduling. It depends on each store needs. When we have needed support the team has been available and speedy. When we got started we had nearly constant communication - as we needed to have it. And over time it has been smooth and we have needed little contact. But when we need support it is there. I would describe ThriftCart as a dependable simple product. Not a lot of bells and whistles, but it does exactly what we need. Pros We are a Habitat For Humanity ReStore and we do about 120 Transactions per day We are largely volunteer run, and most of our cashiers are volunteers. Some come every week, some come far less. All of them are able to pick it up and use the system quickly. It is uncomplicated where it needs to be and highly customizable. It has the capacity for barcodes, coupons, customer loyalty cards, gift cards, and sales. We do not use all of the options, but we are able to expand as needed. And it has the complexity that we need for our sales but the simplicity we need for volunteers. Even without barcodes, we are able to process quickly at times averaging 2 minutes per transaction. We have had excellent luck with the support, updates, and requested changes. We have used this system for over 5 years and we are happy with it. Cons Web Based - if your internet goes down you have no access to the data or the information. You will need to make sure you are tracking your data on your own servers for back up It is simple and not overly sophisticated - this can be a benefit or a draw back. It does not look dated - and it works well for us. Reason for choosing ThriftCart Customer Service Recommendations Simplicity Ability to customize Review Source Response from Nabadab October 16, 2019 Thanks for the kind feedback, Abigail! I'm glad to have your store as a customer! AP Apree P. Store Manager Retail Used the software for: Less than 6 months ### "Amazing POS for Thrift Stores!" May 4, 2024 5.0 Wonderful experience and now that they added shopify to sell our merchandise online, I am even more excited. Pros Thrift Cart was extremely easy to set up and use. Cons When you are pricing, and you stop pricing for 5-10 minutes you must remember to change your ticket color back to the color you're working on because it automatically reverts to white. Review Source KC Karl C. ReStore Development Director Non-Profit Organization Management Used the software for: 2+ years ### "Thriftstore Application" October 14, 2021 4.0 I can't recommend Thriftcart enough. There are other products on the market for all the solutions Thriftcart offers, but the full integration capacity of Thriftcart is invaluable, and the team at Thriftcart has been responsive beyond our expectations, far exceeding any other software provider we have ever worked with. Pros The software serves a huge number of purposes in a completely integrated package. Customer service is exceptional and very responsive. Cons It is a bit tricky configuring the system, but customer service has always been there when we needed them and once the setup is dialed in, the system is extremely comprehensive and easy to use. Review Source LC Leah C. Regional Retail Sales Manager Retail Used the software for: 2+ years ### "Thriftcart is great for small and growing retail operations with limited tech skills" November 22, 2019 4.0 Thriftcart has made administrative oversight enormously easy and I can now problem solve financial issues with a few key strokes from any computer. This has saved an enormous amount of time and labor resources over the past years that easily compensates for the extremely reasonable monthly expense. Pros The functionality and ease of use is a big plus. All the cashiers that work at our stores are individuals with disabilities and we were able to set up the system to best suit the needs of our cashiers. The register is easy to use and is easy to teach someone with minimal technological skills. Cons There are so many possible reports and functions available on Thriftcart that I sometimes feel I am missing the broad scope available- It would be great to have a table of contents with a list of all available reports, rather than having to bug the very nice and supportive people at Thriftcart for a certain report. Review Source TR THOMAS R. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Excellent software for Thrift Store Management" December 6, 2019 4.0 We used this to help manage a markdown system in a thrift store. Implementing the markdown system increased revenue markedly. Our auditors love the reporting, and the reports help us be intentional about our setup. Pros ThriftCart is VERY intuitive. It is so easy to implement, and very robust at the same time. The support is phenomenal, and it is very customizable. There are so many options and configurations, yet it is still simple. When something is over our heads, the support takes over. Have never had a problem that we did not create ourselves, but support has been very responsive even to self-inflicted (user error) problems. Cons It is not as visually appealing or polished as some others. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing ThriftCart Cost, industry-specific, excellent service and support through sale, implementation and beyond Review Source Response from Nabadab December 9, 2019 Thanks for the kind words! We love having you as a customer! LM Laura M. Assistance Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Price and Performance " September 16, 2021 4.0 Reports and inventory are a breeze. Simple to use and yet complex where needed. Pros ThriftCart is very easy to use, customizable to our stores needs. Good customer support. Tutorials are easy to follow. Cons Because it is Web Based, if you are having a problem with the internet you are unable to access data. However you always have the option to go on your phone to access information in a pinch. Review Source DM Deanna M. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Ease of use for all ages." September 15, 2021 5.0 Customer service is excellent and I've been so impressed with their lightning-fast responses. We are pleased with our decision to deploy ThriftCart for our secondhand shop--no regrets. Pros Easy to use, visual software has been a breeze to implement in our new thrift store. Most users are retired volunteers who have had no problems learning to use ThriftCart. Haven't used all the features available but they're available to us if we decide to expand. Cons Printing reports is not easy since there is no inherent print feature--must screenshot reports. And Quickbooks integration would be a dream since most nonprofits/small businesses use QBO. Review Source JB Jackie B. ReStore Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great system and support!" January 7, 2020 5.0 Overall it is easy to use, efficient, and has great customer support! Pros ThriftCart is very easy to use, customizable to our processes, and has great customer support for questions, updates, tutorials, etc. Cons It can be difficult to correct mistakes when adding inventory or credit, but support is easy to get to help clean it up. Review Source Response from Nabadab January 8, 2020 Thanks for being such a long-time customer Jackie! We really appreciate having you and your stores! KM Kelly M. Utility Sales Clerk Retail Used the software for: Less than 6 months ### "ThriftCart helped us double our sales!" August 12, 2020 5.0 With precise and real time metrics, we are able to isolate the poor performing areas of our store. This has been a huge benefit to us! We also run sales frequently. Our ThriftCart system allows us to easily choose which discount applies to which area. Even our non-techy employees found ThriftCart easy to use! Pros We love the ability to run reports and see in real-time where our sales are. We have completely transformed our thrift store that provides financial support to our local rescue mission and shelters. When ThriftCart was implemented, we started changing our pricing and emphasis based on highest and lowest sales over the past three months. We've been able to double our sales over this same time period last year! Cons The only issue we have found is with returns. We do not process returns often as we are a thrift store. However, we do offer returns on electronics and for special situations. If the customer doesn't have a receipt and it's been more than two days we have found it challenging to process their returns. This is the only issue we have found at all. Review Source GC Ginger C. Store Manager Retail Used the software for: 1-2 years ### "Best user friendly POS" December 27, 2019 5.0 I love ThriftCart It's really easy to use and anytime we need help \[SENSITIVE CONTENT HIDDEN\] has been very helpful and very quick to respond. I've used many other systems other places I've worked and the customer service is by far the best. Pros It's very easy to use and train new employees on Cons Scheduling you have to bounce back and forth between pages to set someone up. It would be nice to see what days are open and just set them up on the same page. It possible we have an old version and maybe this is an update they have already fixed. Review Source Response from Nabadab December 30, 2019 Thanks for the kind review Ginger! We're so glad you're a customer! RC Ron C. Gift in Kind Donations Non-Profit Organization Management Used the software for: 1-2 years ### "Fantastic Product" January 13, 2020 5.0 We have been able to grow our business from one daily truck to two and have also added a Saturday pickup. Pros This software is so easy to use. I have been able to train multiple users and have them functioning at a high level within a few days. The support has been quick and very receptive to recommended changes. Cons I honestly cannot think of any negatives. Review Source Response from Nabadab January 14, 2020 We're so happy to have you using our donation pickup scheduling tool! It's great that you've been able to expand the number of trucks doing pickups, and we're glad that we get to be a small part of that. Keep up the great work! GH Gordon H. Head of IT Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Customer Service: from start to finish" June 16, 2020 5.0 We were looking for a cloud-based POS system that was cost effective and came with great product support. We got everything we had hoped for! Pros The developer is willing to customize the user interface to meet our needs, creating functionality as the need arose. Cons Initially certain functionality wasn't present, but the developer added what we needed. And we asked for quite a few things. Reason for choosing ThriftCart Better price and better customer support (great people to work with) Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We were looking for a more cost-effective solution that was easier to maintain and customize. 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