--- title: "Fitbit Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Fitbit the right Corporate Wellness solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-fa08pa6pm-g2dm.vercel.app/p/195323/Fitbit-Care/reviews/" page_type: "reviews" language: "en" --- Fitbit 4.6 (56) [View alternatives](https://www.capterra.com/p/195323/Fitbit-Care/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Fitbit Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews Manpreet K PhysiotherapistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “I like checking my step count, heart rate, and sleep every day because it gives me a better understanding of how active I've been.“ July 10, 2026 CH Claire H MerchandiserTextiles, 11 - 50 employeesUsed the software for: More than 2 years. “My Versa2 does not link with NatWest online banking in order to make use of paying with my watch.“ May 16, 2023 Manpreet K PhysiotherapistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “It has made me more mindful of my health by helping me build small daily habits instead of focusing only on workouts.“ July 10, 2026 HJ Hayley J Clinical managerHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “I have had 3 watches now and they have just stopped working for no known reason.“ March 5, 2024 Manpreet K PhysiotherapistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “The app is clean, easy to navigate, and I didn't need much time to figure everything out.“ July 10, 2026 SC Sandra C Director of nursingHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Not as reliable or accurate as hands on monitoring.- Device, subscription, data or wifi, and smart phone needed.“ November 28, 2022 SH SHERREE H OwnerArts and Crafts, Self-employedUsed the software for: More than 2 years. “Exercise videos available to help get motivated and range in simple to hard.“ June 9, 2025 SC Sandra C Director of nursingHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The vibration is weak! If I don't have the device synched down as tight as I can, I don't feel the alarm at all.“ November 28, 2022 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Manpreet K. Physiotherapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Reliable Fitness Tracker That Keeps Me Motivated" July 10, 2026 4.0 I've had a positive experience using Fitbit. It has made me more mindful of my health by helping me build small daily habits instead of focusing only on workouts. I like being able to look back at my activity and sleep trends to see how I'm doing over time. It feels reliable, comfortable to wear, and fits naturally into my routine. Overall, it's been a worthwhile purchase and something I use consistently. Pros What I appreciate most is that Fitbit helps me pay attention to my daily habits without making things complicated. I like checking my step count, heart rate, and sleep every day because it gives me a better understanding of how active I've been. The app is clean, easy to navigate, and I didn't need much time to figure everything out. I also enjoy receiving small reminders to move, especially on busy days when I spend a lot of time indoors. Cons The only downside for me is that some useful insights are locked behind the Premium subscription. I also wish the app synced a little faster occasionally, but it hasn't been a major issue. Review Source SH SHERREE H. Owner Arts and Crafts Used the software for: 2+ years ### "Helpful Tracker" June 9, 2025 5.0 Easy way to start my day and go through my day. Track what I eat, my sugar levels and more. I really like that it syncs my data from my watch. The home page is laid out great and nice size writing for me to read. Quickly add water I drank each day. Helps motivate to stay in track. Pros Ease of getting started with the app. The design/set up of Fitbit is very well done. Simple to navigate and find what you need. Different categories available under Your Coach section. You can use mediation recordings for a healthy sleep. Exercise videos available to help get motivated and range in simple to hard. You can add friends to your list. Cons There aren't as many videos available in free version compared to paid. Would have liked couple more free options for people. The community option isn't the same as it was before. Review Source PC Patricia C. Instructional Design and Director of Coaching Health, Wellness and Fitness Used the software for: 2+ years ### "The faster I go, the less it counts..." July 5, 2023 2.0 I help my clients with performance goals - fitness, career and family. And while Fitbit has been responsive when a device fails, it has completely ignored my attempts to make them aware of these glaring inaccurate data issues. Because I have two clients with A-Fib, the Sense 2 device has been intriguing but I can't in good conscience recommend the product to these clients without Fitbit addressing and fixing the data error issue. a 5% error rate is tolerable for the type of client I work with - we're not looking at ironman competitors here where every second of training must be accurate and accounted for. In no world where performance improvements measure in fractions of a % is a 40% error acceptable or tolerable. Pros Heartrate zone tracking - peak, cardio and fat-burn, sleep score. Cons Inaccurate as hell! I use a gps trail tracker for my distance and pace tracking (MapMyWalk and Strava) It's relatively accurate if I walk at a 20 minute per mile pace or slower, within 5% of other devices. However, if I walk the exact same distance at a 17:30 minute pace, I lose 20% of my steps and distance. And if I walk a 15 minute/mile pace, I lose 35-40% of my steps and distance. I've walked officially sanctioned/distance 1/2 marathons such as the St. George Half and Snow Canyon Half marathons, for example with a deficit of over 11k steps being tracked by multiple different Fitbit devices. I've reported this to Fitbit, since it first happened almost 9 years ago, yet nothing has been done to fix this. My race-training friend and I both wear Fitbit and compare notes - she walks faster than me and has noticed the deficit on steps and distance too. If I'm walking a sanctioned race, meaning it has been measured for official distance, Fitbit should at least get me close to 13.1 miles on a half marathon instead of 9 or 10 miles. In order to complete sanctioned races, I need to be pacing a 15 minute mile pace at the slowest. I can't count on my Fitbit for training purposes. Even the heart monitoring has freaked out a few times, registering heart rates that would not be possible to carry on a conversation (or stay out of the E/R for that matter). So definitely something's off. But Fitbit has been unresponsive to fixing the inaccuracy issues Reason for choosing Fitbit I had been previously using Fitbit (over 10 years) and noticed the speed errors back before the heart monitoring was even available, and before I was conditioning for distance events. Review Source Dr. Jeanette D. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Fitbit is great for tracking health metrics" November 22, 2023 5.0 I've been using Fitbit for several years and enjoy it. It helps with accountability of health metrics and I like receiving the weekly progress report in my email inbox so I can compare my metrics to the week before. Pros Ease of tracking health metrics like: heart rate, type of exercise, step count, miles walked, stairs climbed, number of exercise days, number of active minutes, hourly activity, calories burned, sleep duration, menstrual health, weight, and food consumed. The Fitbit also has a stopwatch and timer feature. Cons It does not offer a lap feature. Thus, if you want to see how fast you walked in 1 lap and compare it to a second lap, the Fitbit cannot do this. Review Source Thomas John F. Superintendent Education Management Used the software for: 2+ years ### "Great to be FitBit" July 17, 2020 5.0 The care package is operated by knowledgeable and experienced staff. Pros This product helps me stay focused on my health and fitness. It presents clear messages and encouragement to track my goals and complete my tasks. Cons The battery does not have a great life span and I am required to recharge often. I would like more wrist band options that were not plastics. Review Source shivani S. Graduate student Biotechnology Used the software for: 1-2 years ### "Using Fitbit as the primary resource for health and lifestyle " March 10, 2024 3.0 My overall experience has been good when tracking the basic trends like step count, heartbeat etc. but I do not find it very reliable for calories burnt and some other features. Pros The interface is user friendly and not hard to navigate. The statistics on sleep, irregular heartbeat are more accurate compared to other apps Cons The step count can be exaggerated and other cardio like stair climbing can be under recorded. It can be a little inaccurate depending on how snug the watch is worn and the angle of the arm when running or doing any kind of cardio. Review Source Rafig K. Student Business Supplies and Equipment Used the software for: 2+ years ### "Great motivator. Nice features. Simple and sleek design." January 7, 2021 5.0 Pros I have been getting alot of compliments for my fitbit charge 4. I am really happy with my choice. The software is great and it has all I ever need. I like the features. Highly recommended. Cons The cycling feature does not work properly on my fitbit. Review Source Dan H. Marketing Assistant Automotive Used the software for: 6-12 months ### "Fitbit motivates me to stay healthy!" June 20, 2023 5.0 Pros I love tracking my steps and calories burned. As an avid gamer, there's no better way than turning fitness into a game where I can track my progress. Cons It's a shame the weekend warrior and workweek hustle got removed. Can't wait for a new version to come out Review Source Mike G. Founder/ Head Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Simply everything you need - Fitbit has it. " April 7, 2022 4.0 Pros Sleep tracker, mindfulness tracker, workouts and habits. Fitbit has it all to maintain proper health Cons It's not as visually appealing as say an Apple Watch, missing some features that could make it even better. Review Source Gegham A. Junior software engineer Information Technology and Services Used the software for: Less than 6 months ### "I've always liked Fitbit platform and devices" July 22, 2020 5.0 I use this as my daily fitness managment, as I work as a sofware developer, I need to care of myself daily. Pros It's easy to use, the UI seems to be very familiar. Cons It would be better to have a bit more side features. Review Source cJ carol J. Psythotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "A daily reminder to move" February 22, 2024 5.0 Pros Counts steps, reminds me to move, counts my heart rate to keep track of zone minutes, monitors sleep. With a job like mine, which involves a lot of sitting, it helps me be intentional about moving throughout the day. Taking care of my health makes me a better therapist Cons It was glitchy to initially set up with the phone app. But I called and a person talked me through it Review Source mD margaret D. VP Finance Computer Software Used the software for: 2+ years ### "fitbit forever." January 2, 2023 5.0 Im so familiar with fitbit that I always love the new products Pros I actually won an apple watch in a pitch competition and I was excited to use it, but once i did, i reverted to my fitbit watch. Perhaps because I am older, I cant see the icons on the apple watch as well. But I gave the watch to a much younger coworker and she loves it. So, maybe my review is age specific. But I honestly love the fitbit products. I keep going back to them. Cons I honestly have no issues with my watch. It has more functionality than I use but my 2023 resolution is to learn to get the most from it! Review Source HJ Hayley J. Clinical manager Hospital & Health Care Used the software for: 1-2 years ### "Smart watch review " March 5, 2024 5.0 Very good whilst watches worked. Would definitely recommend screen protectors for your watch. Easy to use. Must remember charger when going on holidays! Pros Tracking daily activity, encouragement to move, tracking periods and sleep. Cons I have had 3 watches now and they have just stopped working for no known reason. Review Source SZ Sona Z. Head of Customs Services Import and Export Used the software for: 6-12 months ### "I am using Fitbit with my Pixel Watches" May 22, 2023 4.0 Pros Fitbit has really modern design, looks nice and is user friendly. I can really quickly go through my stats and it is easy to find what I am looking for. Cons A lot of functionalities are hidden behind paywall even though you have paid for watches. So you have to pay monthly to be able to use all the functions you want. Review Source BB Balanagameena B. Student Education Management Used the software for: 1-2 years ### "Fitbit user" December 12, 2021 5.0 Pros Easy to integrate with phone. It has interesting features about sleep quality. Notifications are useful to stay active. Helps to monitor the intake of calories. Encourages with badges and provide motivation to do exercise. Also receive call, mail and message alerts when phone is somewhere inside the bag. Cons Having Bluetooth always open leads to poor security. Review Source FA Filippo A. Student Education Management Used the software for: 6-12 months ### "Healthcare" October 3, 2023 5.0 Pros It has many functionality and it is suitable for every occasion. Very good monitoring too! Cons Sometimes when you are working out, it is difficult to trace movements when you are standing still. Review Source GG Gillian G. Court Reporter Judiciary Used the software for: I used a free trial ### "Fitbit Care Review " October 31, 2021 4.0 I appreciate the Fitbit as it helps me keep track of my daily activity. Having it has made me more vigilant about my health. Pros I use the Fitbit app for free on my smartphone and also the Fitbit device. It gives me the basic information that I need. It keeps track of my activity level, heart rate, and weight. The device also keeps track of my nutritional intake and my sleep patterns. The free information that I receive from this device is all that I need at this point in my life. Cons Fitbit works better with the Fitbit device compared to my smartphone. If you want more features, you will have to pay for the premium package, which is a monthly membership. Review Source AS Adrienne S. Property Manager Real Estate Used the software for: Less than 6 months ### "Easy To Access" June 23, 2022 5.0 fitbit care was great, even gave me advised on how to get a replacement Pros easy to navigate and find more goodies the more I explore Cons My Fitbit stopped working after using it for half a year, but fitbit care was very supportive Review Source RB Rebecca B. Insurance Advisor Insurance Used the software for: Less than 6 months ### "Great Wellness Tracker" January 11, 2022 5.0 Pros I love that it provides me with ways to build my good habits from everything from fitness to sleeping patterns Cons I really do not have anything negative to say about the software it is really well designed. Review Source SW Stefanie W. Manager, Account Management Health, Wellness and Fitness Used the software for: 2+ years ### "Fitbit- Uncomplicated while covering your fitness tracking needs" July 18, 2025 5.0 Overall, the utilization of Fitbits have served me well since 2019 and I plan to continue to use them. Pros Easy to use, easy to wear and easy to customize for my needs. I didn't want a fitness tool that was overly complicated or bulky and Fit Bit meets my needs. Cons Specific to the Inspire I just upgrade to (from an Alta HR), switching out the wrist band is much more difficult. Review Source MS Micah S. Lead supervisor imaging tech Hospital & Health Care Used the software for: 2+ years ### "Fitbit review" September 30, 2024 5.0 Pros Very easy to use my Fitbit and all apps associated. Customer service has been great when needing an item replaced. Cons Honestly, not very little. I was not looking to pay for an apple item, and this was much cheaper with all the qualities that I was looking for. Review Source dS duane S. trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Great Start...but fix the heart rate monitor!" October 2, 2023 3.0 overall great watch for the average joe who likes keeping track of steps and calories burned. the added sleep and stress monitoring is a great feature that will help anyone. Pros love the watch- comfortable and easy to scroll through the various functions. The stress management tool is also a great added feature that will get you through the stressful times (me: taking the busy subway ugh!)love the sleep reports that it gives me the next day- great feature that really opens your eyes (no pun intended) to how deep you're actually sleeping Cons the heart rate is basic and is rarely accurate when i'm working out. i've watched videos on how to properly wear it, clean it etc but anytime the arms are moving fast it seems like it won't go above 80 bpm. i also use a TICKR tracker at the same time so i definitely know the fitbit sensor is WAY off. Review Source WP Wesley P. Showroom Manager Retail Used the software for: 2+ years ### "I’m very impressed" April 2, 2023 5.0 Overall, I’m extremely impressed with the product/service. Pros I love how it accurately helps me track many steps throughout each day. It motivates me to walk more and/or longer and gives me the added push at the day’s end to take an evening walk if I didn’t hit my daily step goal. Cons Sometimes the heart rate monitor is off by a lot. I feel like that could be improved. Reason for choosing Fitbit The price was much better. Review Source VR Verified Reviewer Fashion Designer Design Used the software for: 2+ years ### "Fitbit is the perfect tool to stay motivated!" November 12, 2022 5.0 I like the simplicity of the design. It's not too complicated or distracting. Keeping the key functions to the minimum which helps me to stay focused and motivated. Pros Easy to use product, app is super intuitive and I love the sleep and fitness trackers as well as fitness milestone notifications. Cons Wish the premium features are a little cheaper. Only did a one month trial, didn't see enough pros to keep the premium subscription. Review Source MB Maria B. Producer Marketing and Advertising Used the software for: 6-12 months ### "Keeps me active all day!" May 20, 2020 5.0 My overall experience is positive, I love tracking my activity, it keeps me motivated to stay healthy, which is very important to me. Everyone should have one. Pros I love using my Fitbit, I carry it with me 24/7 and has incredible features. My favorite is that it tracks my steps. It's so important to see how active you stay all day and I love the goals that are set for you, whether it's reaching 9 hours of activity (Easy!) or 10,000 steps a day (I deserve some claps, I reach this goal in my 1b1b at least 4 times a week) . You can also track your workouts, and it's awesome that there are already some pre-determined workouts. I believe adults would benefit so much from using it, it tracks the quality of sleep and the oxygen levels, the water intake, even nutrition, but I don't really use it because I would have to use my phone, and honestly, the Fitbit is a great way to take a break from your phone. I have not experienced any issues with the functionality, it never crashed or turned off, it works excellent. Cons What I like the least is that it has some apps that are added without even asking me, and honestly, I don't use them and don't care for them, like Strava or Pandora. I'm not sure why they're there, maybe they're partners or sponsors? I don't know. I also don't like that there is a basic and a premium account. I paid over $100 for my Fitbit, therefore I should be entitled to access all the features with no extra charge. If I need to upgrade, I would just buy a new one. This just makes me want to get a much more simple tracker with just a few features. 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