# Fitbit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Fitbit the right Corporate Wellness solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/195323/Fitbit-Care/reviews --- Fitbit 4.6 (55) [View alternatives](https://www.capterra.com/p/195323/Fitbit-Care/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Reviews of Fitbit Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews SH SHERREE H OwnerArts and Crafts, Self-employedUsed the software for: More than 2 years. “Exercise videos available to help get motivated and range in simple to hard.“ June 9, 2025 CH Claire H MerchandiserTextiles, 11 - 50 employeesUsed the software for: More than 2 years. “My Versa2 does not link with NatWest online banking in order to make use of paying with my watch.“ May 16, 2023 SH SHERREE H OwnerArts and Crafts, Self-employedUsed the software for: More than 2 years. “I really like that it syncs my data from my watch.“ June 9, 2025 Dan H Marketing AssistantAutomotive, 51 - 200 employeesUsed the software for: 6-12 months. “It's a shame the weekend warrior and workweek hustle got removed.“ June 20, 2023 SH SHERREE H OwnerArts and Crafts, Self-employedUsed the software for: More than 2 years. “The design/set up of Fitbit is very well done.“ June 9, 2025 HJ Hayley J Clinical managerHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “I have had 3 watches now and they have just stopped working for no known reason.“ March 5, 2024 SH SHERREE H OwnerArts and Crafts, Self-employedUsed the software for: More than 2 years. “Easy way to start my day and go through my day.“ June 9, 2025 SC Sandra C Director of nursingHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Not as reliable or accurate as hands on monitoring.- Device, subscription, data or wifi, and smart phone needed.“ November 28, 2022 ## Showing most helpful reviews Showing 1-25 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use shivani S. Graduate student Biotechnology Used the software for: 1-2 years ### "Using Fitbit as the primary resource for health and lifestyle " March 10, 2024 3.0 My overall experience has been good when tracking the basic trends like step count, heartbeat etc. but I do not find it very reliable for calories burnt and some other features. Pros The interface is user friendly and not hard to navigate. The statistics on sleep, irregular heartbeat are more accurate compared to other apps Cons The step count can be exaggerated and other cardio like stair climbing can be under recorded. It can be a little inaccurate depending on how snug the watch is worn and the angle of the arm when running or doing any kind of cardio. Review Source SH SHERREE H. Owner Arts and Crafts Used the software for: 2+ years ### "Helpful Tracker" June 9, 2025 5.0 Easy way to start my day and go through my day. Track what I eat, my sugar levels and more. I really like that it syncs my data from my watch. The home page is laid out great and nice size writing for me to read. Quickly add water I drank each day. Helps motivate to stay in track. Pros Ease of getting started with the app. The design/set up of Fitbit is very well done. Simple to navigate and find what you need. Different categories available under Your Coach section. You can use mediation recordings for a healthy sleep. Exercise videos available to help get motivated and range in simple to hard. You can add friends to your list. Cons There aren't as many videos available in free version compared to paid. Would have liked couple more free options for people. The community option isn't the same as it was before. Review Source PC Patricia C. Instructional Design and Director of Coaching Health, Wellness and Fitness Used the software for: 2+ years ### "The faster I go, the less it counts..." July 5, 2023 2.0 I help my clients with performance goals - fitness, career and family. And while Fitbit has been responsive when a device fails, it has completely ignored my attempts to make them aware of these glaring inaccurate data issues. Because I have two clients with A-Fib, the Sense 2 device has been intriguing but I can't in good conscience recommend the product to these clients without Fitbit addressing and fixing the data error issue. a 5% error rate is tolerable for the type of client I work with - we're not looking at ironman competitors here where every second of training must be accurate and accounted for. In no world where performance improvements measure in fractions of a % is a 40% error acceptable or tolerable. Pros Heartrate zone tracking - peak, cardio and fat-burn, sleep score. Cons Inaccurate as hell! I use a gps trail tracker for my distance and pace tracking (MapMyWalk and Strava) It's relatively accurate if I walk at a 20 minute per mile pace or slower, within 5% of other devices. However, if I walk the exact same distance at a 17:30 minute pace, I lose 20% of my steps and distance. And if I walk a 15 minute/mile pace, I lose 35-40% of my steps and distance. I've walked officially sanctioned/distance 1/2 marathons such as the St. George Half and Snow Canyon Half marathons, for example with a deficit of over 11k steps being tracked by multiple different Fitbit devices. I've reported this to Fitbit, since it first happened almost 9 years ago, yet nothing has been done to fix this. My race-training friend and I both wear Fitbit and compare notes - she walks faster than me and has noticed the deficit on steps and distance too. If I'm walking a sanctioned race, meaning it has been measured for official distance, Fitbit should at least get me close to 13.1 miles on a half marathon instead of 9 or 10 miles. In order to complete sanctioned races, I need to be pacing a 15 minute mile pace at the slowest. I can't count on my Fitbit for training purposes. Even the heart monitoring has freaked out a few times, registering heart rates that would not be possible to carry on a conversation (or stay out of the E/R for that matter). So definitely something's off. But Fitbit has been unresponsive to fixing the inaccuracy issues Reason for choosing Fitbit I had been previously using Fitbit (over 10 years) and noticed the speed errors back before the heart monitoring was even available, and before I was conditioning for distance events. Review Source SW Stefanie W. Manager, Account Management Health, Wellness and Fitness Used the software for: 2+ years ### "Fitbit- Uncomplicated while covering your fitness tracking needs" July 18, 2025 5.0 Overall, the utilization of Fitbits have served me well since 2019 and I plan to continue to use them. Pros Easy to use, easy to wear and easy to customize for my needs. I didn't want a fitness tool that was overly complicated or bulky and Fit Bit meets my needs. Cons Specific to the Inspire I just upgrade to (from an Alta HR), switching out the wrist band is much more difficult. Review Source Dr. Jeanette D. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Fitbit is great for tracking health metrics" November 22, 2023 5.0 I've been using Fitbit for several years and enjoy it. It helps with accountability of health metrics and I like receiving the weekly progress report in my email inbox so I can compare my metrics to the week before. Pros Ease of tracking health metrics like: heart rate, type of exercise, step count, miles walked, stairs climbed, number of exercise days, number of active minutes, hourly activity, calories burned, sleep duration, menstrual health, weight, and food consumed. The Fitbit also has a stopwatch and timer feature. Cons It does not offer a lap feature. Thus, if you want to see how fast you walked in 1 lap and compare it to a second lap, the Fitbit cannot do this. Review Source Thomas John F. Superintendent Education Management Used the software for: 2+ years ### "Great to be FitBit" July 17, 2020 5.0 The care package is operated by knowledgeable and experienced staff. Pros This product helps me stay focused on my health and fitness. It presents clear messages and encouragement to track my goals and complete my tasks. Cons The battery does not have a great life span and I am required to recharge often. I would like more wrist band options that were not plastics. Review Source Rafig K. Student Business Supplies and Equipment Used the software for: 2+ years ### "Great motivator. Nice features. Simple and sleek design." January 7, 2021 5.0 Pros I have been getting alot of compliments for my fitbit charge 4. I am really happy with my choice. The software is great and it has all I ever need. I like the features. Highly recommended. Cons The cycling feature does not work properly on my fitbit. Review Source Dan H. Marketing Assistant Automotive Used the software for: 6-12 months ### "Fitbit motivates me to stay healthy!" June 20, 2023 5.0 Pros I love tracking my steps and calories burned. As an avid gamer, there's no better way than turning fitness into a game where I can track my progress. Cons It's a shame the weekend warrior and workweek hustle got removed. Can't wait for a new version to come out Review Source Mike G. Founder/ Head Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Simply everything you need - Fitbit has it. " April 7, 2022 4.0 Pros Sleep tracker, mindfulness tracker, workouts and habits. Fitbit has it all to maintain proper health Cons It's not as visually appealing as say an Apple Watch, missing some features that could make it even better. Review Source Gegham A. Junior software engineer Information Technology and Services Used the software for: Less than 6 months ### "I've always liked Fitbit platform and devices" July 22, 2020 5.0 I use this as my daily fitness managment, as I work as a sofware developer, I need to care of myself daily. Pros It's easy to use, the UI seems to be very familiar. Cons It would be better to have a bit more side features. Review Source JR Juan R. Electronic Technician Oil & Energy Used the software for: 2+ years ### "Keeping you on the right track" February 7, 2020 5.0 Its awesome to know that all across the world you can meet people with common goals of trying to stay or get healthy and are there to get you going. It is great to have my routine of opening my app a seeing where I am in my daily challenge with friends I have made through Fitbit and the chance of being this week. Pros Beside getting statistics of health there is the interaction with others individuals with like mind goals to sleeping, eating, and health. A must for those individuals who have a competitive drive, you friend others and challenge them in daily, weekly, or weekend challenges to get the best of you and them. Cons The conns with product is lately younger individuals who pop up and with the content of certain jokes that some adults have it may not be appropriate for children. Not enough screening on what should be seen or said on Fitbit items should be removed quickly and certain people should be banned for trying to make this into a dating site. Review Source KC Kim C. Nurse Hospital & Health Care Used the software for: 2+ years ### "Perfect for work walking challenge! " September 6, 2022 5.0 Pros My work does a walking challenge every year and by participating you can get discounts on your health insurance. Using Fitbit is the easiest way to keep track of my steps that I have to turn in weekly. And if there any questions I’ll have to do is open the app and show it to the people in charge. It is easy to use and the tracker was not overly expensive Cons I have not encountered any issues with this software. But I do find that it works best to sync with your device daily Review Source DR Danielle R. Network Producer Entertainment Used the software for: Less than 6 months ### "Easy to use fitness tracker " March 24, 2023 5.0 Overall have had a good experience Pros I find the sleep profiles, heart rate monitor, step counts and exercise readiness data both interesting and encouraging of healthier behaviours. Cons I find the flashing sensor lights annoying and also the screen is too dim in bright outdoor environments Review Source Cristina T. Coach e Terapeuta E-Learning Used the software for: 2+ years ### "Monitor de atividade atrativo e útil" September 28, 2022 4.0 Bastante boa no geral. Gosto muito de smartwatches e das suas aplicações. São uma boa ferramenta para monitorizar exercício. Ajudar a estar mais em forma e controlar alguns aspetos na saúde. Pros Gosto do design e funções. Já adquiri 3. Recomendo. Cons POr vezes não é muito certo na contagem de passos pois com os movimentos dos braços conta muito mais passos do que o real. Embora isso aconteça com outras marcas. Na Fit bit ,e mais acentuado. Review Source EG Elwood G. Independent Financial Adviser Financial Services Used the software for: 2+ years ### "Easy to use, keeps me in shape" October 15, 2021 5.0 In general I am an avid user of Fitbit and have been for at least 10 years and 3+ trackers. Pros I use Fitbit at least once a day and it allows me to track my fitness levels. It is a great app. Cons It does not keep my sleep hours and I periodically have to call them to get my Inspire HR reset. Review Source BM Brandon M. Owner Food & Beverages Used the software for: 2+ years ### "Multipurpose Watch" November 26, 2020 5.0 If mine broke tomorrow I'd go get another! Pros Fitbit wrist watch allows me to read text messages from my employees without having to take out my phone. Cons The Fitbit model I use only reads me the first sentence of the message and doesn't allow me to text back. Review Source PK Paul K. Blogger in Chief Internet Used the software for: 6-12 months ### "Fitbit Keeps Me Moving " June 24, 2021 5.0 Fitbit has been a game changer for me my insurance company provided it to me for free. I am now walking 15 to 20 miles per week. L feel the difference and love using Fitbit Pros I like the ease of use for Fitbit health I mostly use it for monitoring my fitness walking reporting it to my health insurance company and taking advantage of guided meditations. Learning the app was easy and I have had zero problems with it. Cons I would like to employ more features but have not as of yet. Besides that everything seems to work well. Review Source VJ Virna J. Admin Insurance Used the software for: 1-2 years ### "Health Tracking" October 12, 2021 5.0 Pros Keeping track of my sleep, water intake, food, workouts! It is a one stop shop. Cons I do not have any cons for this program. Review Source MM Meher M. Development Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Just another fitness app " April 20, 2021 3.0 It was cool and exciting for the first few weeks, than it got tedious and became an extension of the stress i have related to balancing my health and my work life. Work life always takes priority, and thats how corporate america makes sure its going to stay. we are rats in a box -- taking care of my health is not priority unless my company values my time so I can value my own time and health. Pros Its nice that it connects to your watch which you wear all day, and even all night, and lets you see your own data over time. Data is always fun to look at, especially when its about you. But it can also NOT be fun if you're not in the proper 'health zones' which fitbit care kept reminding me of. Cons Its not any different than any other app trying to tell you to move more, drink more water, and eat more frequently. If we didn't work 12 hour days in corporate america, im sure we'd have the time to update apps like this 6 times a day with our food and water intake, but since we don't -- this just becomes another thing to 'do' Review Source MS Micah S. Lead supervisor imaging tech Hospital & Health Care Used the software for: 2+ years ### "Fitbit review" September 30, 2024 5.0 Pros Very easy to use my Fitbit and all apps associated. Customer service has been great when needing an item replaced. Cons Honestly, not very little. I was not looking to pay for an apple item, and this was much cheaper with all the qualities that I was looking for. Review Source RS Ronald S. Receiving Supervisor Packaging and Containers Used the software for: 1-2 years ### "Life saver" June 27, 2024 5.0 I never leave home without it. I'm always looking forward to competing with myself in accomplishing more steps then my previous day. I definitely lost a significant amount of weight. I'm a lot more healthier than I was before I purchased the Fitbit. It lowers my blood pressure. It saved my life Pros It brings joy to my heart to know that I accomplished thousands of steps which in turn led to multiple miles of exercise throughout my daily work environment Cons I disliked the charging apparatus because it wasn't universal like a micro USB charging cable. Review Source dS duane S. trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Great Start...but fix the heart rate monitor!" October 2, 2023 3.0 overall great watch for the average joe who likes keeping track of steps and calories burned. the added sleep and stress monitoring is a great feature that will help anyone. Pros love the watch- comfortable and easy to scroll through the various functions. The stress management tool is also a great added feature that will get you through the stressful times (me: taking the busy subway ugh!)love the sleep reports that it gives me the next day- great feature that really opens your eyes (no pun intended) to how deep you're actually sleeping Cons the heart rate is basic and is rarely accurate when i'm working out. i've watched videos on how to properly wear it, clean it etc but anytime the arms are moving fast it seems like it won't go above 80 bpm. i also use a TICKR tracker at the same time so i definitely know the fitbit sensor is WAY off. Review Source WP Wesley P. Showroom Manager Retail Used the software for: 2+ years ### "I’m very impressed" April 2, 2023 5.0 Overall, I’m extremely impressed with the product/service. Pros I love how it accurately helps me track many steps throughout each day. It motivates me to walk more and/or longer and gives me the added push at the day’s end to take an evening walk if I didn’t hit my daily step goal. Cons Sometimes the heart rate monitor is off by a lot. I feel like that could be improved. Reason for choosing Fitbit The price was much better. Review Source VR Verified Reviewer Fashion Designer Design Used the software for: 2+ years ### "Fitbit is the perfect tool to stay motivated!" November 12, 2022 5.0 I like the simplicity of the design. It's not too complicated or distracting. Keeping the key functions to the minimum which helps me to stay focused and motivated. Pros Easy to use product, app is super intuitive and I love the sleep and fitness trackers as well as fitness milestone notifications. Cons Wish the premium features are a little cheaper. Only did a one month trial, didn't see enough pros to keep the premium subscription. Review Source MB Maria B. Producer Marketing and Advertising Used the software for: 6-12 months ### "Keeps me active all day!" May 20, 2020 5.0 My overall experience is positive, I love tracking my activity, it keeps me motivated to stay healthy, which is very important to me. Everyone should have one. Pros I love using my Fitbit, I carry it with me 24/7 and has incredible features. My favorite is that it tracks my steps. It's so important to see how active you stay all day and I love the goals that are set for you, whether it's reaching 9 hours of activity (Easy!) or 10,000 steps a day (I deserve some claps, I reach this goal in my 1b1b at least 4 times a week) . You can also track your workouts, and it's awesome that there are already some pre-determined workouts. I believe adults would benefit so much from using it, it tracks the quality of sleep and the oxygen levels, the water intake, even nutrition, but I don't really use it because I would have to use my phone, and honestly, the Fitbit is a great way to take a break from your phone. I have not experienced any issues with the functionality, it never crashed or turned off, it works excellent. Cons What I like the least is that it has some apps that are added without even asking me, and honestly, I don't use them and don't care for them, like Strava or Pandora. I'm not sure why they're there, maybe they're partners or sponsors? I don't know. I also don't like that there is a basic and a premium account. I paid over $100 for my Fitbit, therefore I should be entitled to access all the features with no extra charge. If I need to upgrade, I would just buy a new one. This just makes me want to get a much more simple tracker with just a few features. 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