--- title: "CloudConnect Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CloudConnect Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/195365/CloudConnect/" page_type: "product" language: "en" --- # CloudConnect Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CloudConnect ## What is CloudConnect? SMB focused cloud-based PBX tool to allow your business to run smarter. ## What is CloudConnect used for? [Web Conferencing](https://www.capterra.com/web-conferencing-software/)[Telephony](https://www.capterra.com/telephony-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹4.99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## CloudConnect Overview Updated September 2026 AI summary CloudConnect offers telephony and unified communications for businesses of all sizes, delivering call monitoring, recording, routing, and IVR capabilities through cloud, SaaS, web-based, or Windows deployment. Optional features such as CRM integration and conferencing, including video conferencing, allow organizations to manage communications and collaboration across teams using VoIP and web conferencing solutions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CloudConnect 5.0 (1) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price ₹4.99 Flat Rate, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.4 (70) Value For Money 4.0 (1) Value For Money 4.3 (56) Customer Service 5.0 (1) Customer Service 4.1 (56) ## CloudConnect alternatives Highest Rated [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Phone.com](https://www.capterra.com/p/147610/Phone-com/) [3.6 (72)](https://www.capterra.com/p/147610/Phone-com/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 64% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147610/Phone-com/) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [4.2 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/242188/RingCentral-MVP/) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) [4.5 (671)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163604/GoTo-Connect/) [View all alternatives](https://www.capterra.com/p/195365/CloudConnect/alternatives/) ## FAQs about CloudConnect Overview ### What company size and specific industries is CloudConnect built for? CloudConnect is designed for businesses of all sizes that need online communication, including small businesses, mid-market companies, and enterprise organizations in real estate, manufacturing, government, logistics, healthcare, retail, hospitality, education, eCommerce, BFSI, and FMCG. Features and Usability ### What are the key features of CloudConnect? CloudConnect offers API, CRM, and conferencing capabilities, along with call conferencing, call monitoring, call recording, and call routing. It also includes IVR, ring groups, SIP trunking, virtual extensions, HD audio/video, video conferencing, screen sharing, real-time chat, and on-demand webcasting for communication and collaboration. Getting Started and Support ### What training and onboarding options does CloudConnect offer? CloudConnect provides live online sessions and documentation for teams getting started. Live online sessions support guided setup with an instructor, while documentation offers written reference material for self-paced review and step-by-step feature lookup. Getting Started and Support ### What customer support options does CloudConnect offer? CloudConnect provides 24/7 live rep support and chat. These channels give users direct access to help at any time, with chat suited for quick questions and live representatives available for more involved issues. No reviewer feedback about support experience is available in the catalog data. ## Features AI summary Based on 2,215 Contact Center reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) CloudConnect includes **Call Routing** and **Call Monitoring**, giving teams more control over how calls are directed and reviewed for quality. However, it does not offer **VoIP Connection**. Instead, it provides **Call Recording** (**40%**), which still supports call review, training, and recordkeeping, helping businesses manage conversations more effectively and improve service consistency. Call Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Monitoring 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Host Controls 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. IVR 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Screen Sharing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Digitally share screen view with others CloudConnect 19 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Electronic Hand Raising: Participants can alert the host if they have a question when they are muted - HD Audio/Video: High-definition audio and/or video capabilities - Host Controls: Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices - On-Demand Webcasting: An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Screen Sharing: Digitally share screen view with others - SIP Trunking: Enables the connectivity to send and receive calls over the internet - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) Free Trial Basic ₹4.99 Flat Rate,Per Month Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AS Ankita S. Marketing Head Computer Software ### "Best Business Communication Solution Provider" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 7, 2024 Pros Best Service provider has unique and useful products for your business communications which can help to increase your business efficiency and productivity. Cons They provide a product quality that's why it might be a bit costly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.