# CloudConnect Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CloudConnect Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/195365/CloudConnect/ --- # CloudConnect Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on January 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CloudConnect ## What is CloudConnect? SMB focused cloud-based PBX tool to allow your business to run smarter. ## What is CloudConnect used for? [Web Conferencing](https://www.capterra.com/web-conferencing-software/)[Telephony](https://www.capterra.com/telephony-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹4.99 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CloudConnect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.cloud-connect.in&name=CloudConnect) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CloudConnect 5.0 (1) VS. [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price ₹4.99 Flat Rate, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.4 (466) Value For Money 4.0 (1) Value For Money 4.3 (307) Customer Service 5.0 (1) Customer Service 4.1 (338) ## CloudConnect alternatives Highest Rated [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [4.2 (1,205)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) [4.5 (669)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) [4.2 (283)](https://www.capterra.com/p/140996/MiVoice-Business-Solution/reviews/) Starting price $4.11 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/195365/CloudConnect/alternatives/) ## FAQs about CloudConnect Overview ### What company size and specific industries is CloudConnect built for? CloudConnect is designed for businesses of all sizes that need online communication, including real estate, manufacturing, government, logistics, healthcare, retail, hospitality, education, eCommerce, BFSI, and FMCG organizations. Features and Usability ### What are the key features of CloudConnect? CloudConnect offers API access, CRM integration, and conferencing for communications workflows. Core calling features include call routing, ring groups, IVR, call monitoring, and call recording, while collaboration functions cover video conferencing, screen sharing, real-time chat, HD audio/video, mobile access, and virtual extensions. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does CloudConnect offer? CloudConnect provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does CloudConnect offer? CloudConnect provides 24/7 live rep support and chat. Support is available through direct contact channels for faster help when issues arise. ## Features AI summary Based on 2,206 Telephony reviews Capterra reviewers highlight these as the top features buyers look for in telephony software: - **VoIP Connection** (**55%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**38%**) CloudConnect includes **Call Routing** and **Call Monitoring**, giving teams a way to direct calls to the right agents and oversee call quality as conversations happen. However, it does not offer **VoIP Connection**. Instead, it provides **Call Recording** (**40%**), another feature reviewers rate highly. This can help businesses keep a record of customer interactions, review calls for training, and maintain better visibility into service performance, allowing teams to improve handling and support day-to-day operations. Call Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Monitoring 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Host Controls 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. IVR 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Screen Sharing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Digitally share screen view with others CloudConnect 19 features Application programming interface that allows for integration with other systems/databases Facilitate virtual conferences that connect multiple people remotely Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Participants can alert the host if they have a question when they are muted High-definition audio and/or video capabilities Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Access software remotely via mobile devices An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Engage in direct, instant messaging with customers, users, etc. Digitally share screen view with others Enables the connectivity to send and receive calls over the internet Presenter can see and hear participants and vice versa. Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) Free Trial Basic ₹4.99 Flat Rate,Per Month Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AS Ankita S. Marketing Head Computer Software ### "Best Business Communication Solution Provider" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 7, 2024 Pros Best Service provider has unique and useful products for your business communications which can help to increase your business efficiency and productivity. Cons They provide a product quality that's why it might be a bit costly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.