# iWarranty Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about iWarranty Software - reviews, pricing plans, popular comparisons to other Warranty Management products and more. Source: https://www.capterra.com/p/195462/FieldPulse/ --- # iWarranty Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on December 16, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) iWarranty ## What is iWarranty? PTCs award-winning warranty and management and analytics solutions allow you to define your warranty and contract policies in the context of the product itself. This lets you manage warranty claims, returns, and supplier recovery centrally and in a product context. By doing it this way, you can now capture warranty and service history for each unit across your entire service network. This allows you to analyze product performance from a single unit to your entire install base. ## What is iWarranty used for? [Warranty Management](https://www.capterra.com/warranty-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50000 Per User, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for iWarranty?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ptc.com&name=iWarranty) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### iWarranty 4.0 (2) VS. [3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Starting Price $50000 Per User, Per Year Starting Price $948 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 3.5 (115) Value For Money 4.0 (1) Value For Money 3.6 (110) Customer Service 4.0 (2) Customer Service 3.6 (112) ## iWarranty alternatives [5.0 (6)](https://www.capterra.com/p/253580/BidBoxPro/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [5.0 (1)](https://www.capterra.com/p/10007103/iWarranty/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.9 (10)](https://www.capterra.com/p/153078/RenewityRMA/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [Retino](https://www.capterra.com/p/10003193/Retino/) [5.0 (15)](https://www.capterra.com/p/10003193/Retino/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10003193/Retino/) ## FAQs about iWarranty Overview ### What company size and specific industries is iWarranty built for? iWarranty is designed for product manufacturers, along with their dealers, suppliers, distributors, and service centers, across companies of any size. It is suited to organizations that manage warranty processes for manufactured products and the related partner network supporting sales, distribution, and after-sales service. Features and Usability ### What are the key features of iWarranty? iWarranty offers warranty tracking and warranty claims management, along with product registration and eligibility verification. It also includes claims management, repair management, service management, and support ticket management, plus workflow management, approval process control, inventory tracking, and reporting and analytics for manufacturers and warranty operations. Getting Started and Support ### What training and onboarding options does iWarranty offer? iWarranty provides in person training, webinars, documentation, and videos to help teams get started. In person sessions support direct guidance, webinars cover live instruction for groups, documentation gives written reference material, and videos offer visual walkthroughs for reviewing product steps and features. Getting Started and Support ### What customer support options does iWarranty offer? iWarranty provides email/help desk support, FAQ/forum access, a knowledge base, phone support, 24/7 live rep assistance, and chat. No reviewer feedback on support experience is available in the catalog data, so support speed, helpfulness, and common frustrations cannot be summarized here. ## Features Approval Process Control Manage the process of evaluating documents or requests submitted for approval Claims Management Process of submitting and following up on claims with insurance companies Contract/License Management Track, store, and access client contracts or licenses Dispatch Management Manage sending personnel and resources to a site as needed Eligibility Verification Identifying if all conditions that entitle a client to certain benefits are met For Manufacturers Intended to be used by manufacturers iWarranty 24 features Manage the process of evaluating documents or requests submitted for approval Process of submitting and following up on claims with insurance companies Track, store, and access client contracts or licenses Manage sending personnel and resources to a site as needed Identifying if all conditions that entitle a client to certain benefits are met Intended to be used by manufacturers Information, data and reports that are being tracked over time Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Schedule predetermined or ad hoc maintenance services and labor requests Track parts inventory levels and manage re-stocking Create, manage, and track policies and procedures within an organization The process of providing information about a purchased product to the manufacturer or seller for warranty purposes or other benefits Generate quotes or estimates for customers Arrange for repairs to be performed and track prior repairs to the same item View and track pertinent metrics to find patterns and gain insights from data Track and facilitate returns of products sold Arrange for and track that service agreed upon under warranty is scheduled and performed Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Allow customers/users to submit support queries and service requests Set up connections to third-party platforms to improve business processes Track, approve or deny warranty requests and manage associated customer communications Track the duration and expiration of warranty as well as any obligations under that warranty Create, design and manage workflows for repetitive tasks Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 4.0 (1) Basic $50,000 Per User,Per Year Value for money 4.0 (1) 4.0 Based on 1 reviews ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(0) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JH Jim H. IT application Lead Consumer Goods ### "iWarranty " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 February 8, 2021 Pros We utilize this product for external repairs management. It is heavily customized for our use. Our service department considers it a good application. Cons Because we are so customized it is difficult to upgrade Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Eduardo M. Service Manager Machinery ### "Good system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 26, 2020 Pros Collects many information automatically from the EPR system Cons Missing mobile application to be able to build warranty reports directly from the field. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.