# iWarranty Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about iWarranty Software - reviews, pricing plans, popular comparisons to other Warranty Management products and more. Source: https://www.capterra.com/p/195462/iWarranty --- # iWarranty Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) iWarranty ## What is iWarranty? PTCs award-winning warranty and management and analytics solutions allow you to define your warranty and contract policies in the context of the product itself. This lets you manage warranty claims, returns, and supplier recovery centrally and in a product context. By doing it this way, you can now capture warranty and service history for each unit across your entire service network. This allows you to analyze product performance from a single unit to your entire install base. ## What is iWarranty used for? [Warranty Management](https://www.capterra.com/warranty-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50000 Per User, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for iWarranty?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ptc.com&name=iWarranty) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### iWarranty 4.0 (2) VS. [5.0 (6)](https://www.capterra.com/p/253580/BidBoxPro/#reviews) Starting Price $50000 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 5.0 (6) Value For Money 4.0 (1) Value For Money 5.0 (6) Customer Service 4.0 (2) Customer Service 5.0 (6) ## iWarranty alternatives [4.8 (18)](https://www.capterra.com/p/188567/InsightPro/reviews/) Starting price $600.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Starting price $948.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 58% of reviewers rated it above 4 stars [5.0 (1)](https://www.capterra.com/p/10007103/iWarranty/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.9 (79)](https://www.capterra.com/p/166909/A1-Tracker/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about iWarranty Overview ### What company size and specific industries is iWarranty built for? iWarranty is designed for product manufacturers of all sizes, along with their dealers, suppliers, distributors, and service centers. It fits organizations involved in warranty management and after-sales support across manufacturing and related distribution networks. Features and Usability ### What are the key features of iWarranty? iWarranty offers warranty tracking and warranty claims management, along with product registration, claims management, and eligibility verification. It also includes repair management, service management, support ticket management, and status tracking, plus reporting and analytics, workflow management, approval process control, and third-party integrations. Getting Started and Support ### What training and onboarding options does iWarranty offer? iWarranty provides in-person training, webinars, documentation, and videos to help teams get started. In-person sessions support guided setup, webinars offer scheduled online instruction, documentation serves as written reference material, and videos provide recorded walkthroughs for self-paced learning. Getting Started and Support ### What customer support options does iWarranty offer? iWarranty provides email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Support quality cannot be assessed here because no reviewer feedback about support is available, so no claims can be made about response speed, helpfulness, or common frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Approval Process Control Manage the process of evaluating documents or requests submitted for approval Claims Management Process of submitting and following up on claims with insurance companies Contract/License Management Track, store, and access client contracts or licenses Dispatch Management Manage sending personnel and resources to a site as needed Eligibility Verification Identifying if all conditions that entitle a client to certain benefits are met For Manufacturers Intended to be used by manufacturers iWarranty 24 features Manage the process of evaluating documents or requests submitted for approval Process of submitting and following up on claims with insurance companies Track, store, and access client contracts or licenses Manage sending personnel and resources to a site as needed Identifying if all conditions that entitle a client to certain benefits are met Intended to be used by manufacturers Information, data and reports that are being tracked over time Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Schedule predetermined or ad hoc maintenance services and labor requests Track parts inventory levels and manage re-stocking Create, manage, and track policies and procedures within an organization The process of providing information about a purchased product to the manufacturer or seller for warranty purposes or other benefits Generate quotes or estimates for customers Arrange for repairs to be performed and track prior repairs to the same item View and track pertinent metrics to find patterns and gain insights from data Track and facilitate returns of products sold Arrange for and track that service agreed upon under warranty is scheduled and performed Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Allow customers/users to submit support queries and service requests Set up connections to third-party platforms to improve business processes Track, approve or deny warranty requests and manage associated customer communications Track the duration and expiration of warranty as well as any obligations under that warranty Create, design and manage workflows for repetitive tasks Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 4.0 (1) Basic $50,000 Per User,Per Year Value for money 4.0 (1) 4.0 Based on 1 reviews ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(0) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JH Jim H. IT application Lead Consumer Goods ### "iWarranty " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 February 8, 2021 Pros We utilize this product for external repairs management. It is heavily customized for our use. Our service department considers it a good application. Cons Because we are so customized it is difficult to upgrade Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Eduardo M. Service Manager Machinery ### "Good system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 26, 2020 Pros Collects many information automatically from the EPR system Cons Missing mobile application to be able to build warranty reports directly from the field. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.