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The Healthcare OS that lets you work, your way - Boost your Client's outcomes, efficiency, and productivity by customizing any tool or workflow to fit your needs.
Provider
Carepatron
Located In
New Zealand
Foundation
2019
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Documentation, Live Online, In Person, Webinars, Videos
Support
24/7 (Live rep), Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk, Chat
Healthcare teams and practitioners
Content Source: Carepatron
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Reviewers commend Carepatron for its responsive and helpful customer service, which addresses issues quickly and effectively. They appreciate the integration of customer feedback into the product's evolution, making them feel valued and heard. Users also find the platform user-friendly and easy to navigate, with the support team providing prompt and friendly assistance whenever needed.
Users find Carepatron's online payment option and the integration of scheduling and billing to be convenient and time-saving. They enjoy the ease of billing and the ability to manage payments directly from the software. However, some users experience confusion with the billing sections and find the reporting capabilities inadequate, while others feel that the high cost of certain features is a drawback.
Pros
I really appreciate the flexibility and customization with the system and how inexpensive it is. I really like that it is a reliable system that is user friendly.
We have sought customer service for various questions over the year and their response and time is superb. You always feel like you are being taken care of.
It is easy to customize and helps you expand your practice with ease. It brings everything together that you need to have a successful practice at an affordable price.
The most impressive feature is patient scheduling and I love it when patient able to fill up their details at home prior to their visit. Second best is on how easy it is to use CarePatron.
Cons
There is very limited options to converse with clients between appointments and no notices when a client puts in a note.
Have had some trouble getting the app on my phone, and the price can be pricey if you are a small place like us without lots of money.
I can walk my patient through it. I don't want my patients to feel frustrated that they are having a problem and now I can't help them.
I really dislike the documentation forms. They should be fillable forms where spacing and text do not get messed up every time I type a note.
"Using Carepatron for my therapy practice"
Overall: I am very happy with it and want to continue working with them!
Pros: It is easy to customize and helps you expand your practice with ease. It brings everything together that you need to have a successful practice at an affordable price.
Cons: Some of the templates, forms, calendar invites, and video calls can be a bit clunky or hard to navigate. Thankfully there are a lot of resources to help you learn how to use their program which is helpful but I've definitely had a few learning curves and mishaps as a result of how clunky it can be sometimes.
"Excellent EMR at an amazingly low cost"
Overall: I recently started using the Carepatron electronic medical record (EMR) system. I have only been using it for a few weeks, but it has been a very welcome addition to my practice, and though far less sophisticated than my current EMR, I prefer Carepatron for many reasons. I believe it will significantly improve my practice's efficiency and patient satisfaction. Here's why I love it: Simplicity and Intuitive Design The first thing that impressed me about this EMR system is its simplicity. The user interface is incredibly intuitive, making it easy to navigate through patient records, appointment schedules, and billing information. For instance, setting up a new patient profile or updating existing records can be done in just a few clicks, saving valuable time during busy clinic hours. Professional Patient Portal The patient portal is a standout feature. It looks very professional and offers a pretty seamless experience for patients. They can access their medical records and communicate with our office fairly easily. It has timely SMS and email reminders. Online Payment Offerings The online payment option is great, and I think will streamline our billing process. There is no current insurance billing ability, but my practice does not accept insurance. Patients can make payments directly through the portal, which is excellent. My current EMR has the same functionality, but it is so complex to use that it is almost problematic. The simplicity and ease of performing the same task with Carepatron is wonderful. Apparently, an insurance billing functionality is being developed. Bidirectional Google Calendar Interface Perhaps my favorite feature, and one of my greatest requirements, is the bidirectional interface with Google Calendar. This integration allows me to sync my appointments seamlessly, ensuring that my multiple schedules in Google Calendar are always up to date. For example, if I add an appointment in the EMR, it automatically reflects in my Google Calendar, and vice versa. This has drastically reduced scheduling errors and eased my constant schedule anxiety. Technical Support Technical support been absolutely amazing. Their online documentation (written and video) has been extremely helpful, while still being very simple. Correspondence with the technical support team has also been a great experience. Areas for Improvement While this EMR system is so very impressive for the extremely low cost, there are a couple of areas where it could be even better. Firstly, a more robust AI integration would be beneficial. While it is amazing that it even includes a clinical AI integration, the current functionality is unfortunately very primitive and frankly, not that useful. I use a standalone AI Scribe that I must copy content from and paste into Carepatron notes. Secondly, the ability to e-prescribe medications directly from the EMR would be a hugely valuable addition, making the prescription process faster and more efficient. Currently, I need to use a standalone e-prescribe software to perform this task. The included templates are user generated and are quite limited. While I appreciate the ability to make my own templates, it would be a great addition to have a more sophisticated functionality in terms of creating those templates, with the ability to have easier navigation and easier data entry during patient visits to create more complex patient records/notes. And while it is not a problem for me, I suspect some healthcare providers would want some integration with laboratory, radiology, or other testing reporting, which I believe it does not have. Conclusion Overall, this EMR system has been a breath of fresh air for my practice. Its simplicity (for both me and my staff), professional patient portal, convenient online payment options, excellent integration with Google Calendar, very significant affordability, and great technical support should make it an outstanding choice for many healthcare providers. Despite the minor drawbacks, I highly recommend this EMR system for its exceptional functionality and ease of use. And you can start using it for FREE. It doesn't get much better than that!
Pros: Please see the entire review that I wrote regarding my overall experience.
Cons: Please see the entire review that I wrote regarding my overall experience.
"Good start with space to grow"
Overall: Generally enjoy CarePatron's design and accessibility. At its current stage I am using it as to manage documents, session notes, and appointment reminders but am required to use another software for scheduling. It may also require a few more steps when managing the calendar (compared to other services), but so far this does not deter me from using it.
Pros: - Free for basic services with the option to upgrade for larger businesses- Appointment reminders- Integrated Telehealth function- Easy to navigate via phone/ tables, simple design, intuitive navigation- Ability to send and for the client to sign service agreements etc online (as long as it does not require the client to enter information)
Cons: - So far, no option for clients to book appointments online based on availability- No ability to adjust calendar view besides daily/weekly/monthly view. The app would benefit from:--> Show 15 minutes time slots to allow more accurate selection of appointment time without having to manually change it when creating the appointment--> Display of availability (e.g. colour coded) for better overview when scheduling as a practitioner- No ability to have clients fill out documents in the app (e.g. pre-appointment).
Vendor Response
"All tasks in one place"
Overall: I manage each task to be done and already done on a daily and timely basis, it helps me maintain order with the entire team with the documentation uploaded for everyone in general without having to download it from other sites
Pros: I can keep my entire team focused in one place developing daily tasks without having to move between several applications, it adapted very well to our needs to be able to have a more active productivity with deliveries on stipulated dates and a more organized work all with the same information.
Cons: There is no reason to say that I dislike something, I like the entire software
"Amazing platform that is easy to use, has advanced customization features, and is affordable!"
Overall: I am very happy with my overall experience with Carepatron and especially the customer support I received when needing to troubleshoot a couple of minor issues with charting/notes not saving. The team was very quick to respond and remedy these issues, and no issues have ever come up since. This is a platform I will continue using as it is an affordable option with advanced features.
Pros: As a new practitioner starting an online practice, most EMRs cost quite a lot, which is not feasible for new practices just starting out. Carepatron is an alternative that removes this barrier while allowing for customization and ease of use. New features are continuously being added to allow for a more seamless experience for both myself as a practitioner/user and clients.
Cons: Nothing yet! When I first started using Carepatron, it was newer and more limited in features having some limitations to other options like Jane. However, since then, many advanced features have been built into Carepatron and utilization of these features is seamless. Now any feature I need is available when I need.
