# Page 6 | Carepatron Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Carepatron the right Mental Health solution for you? Explore 821 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/195467/Care-Patron/reviews --- Carepatron 4.5 (821) [View alternatives](https://www.capterra.com/p/195467/Care-Patron/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 30th, 2026 # Page 6 - Reviews of Carepatron ## Showing most helpful reviews Showing 126-150 of 821 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Moises M. Speech therapist Individual & Family Services Used the software for: 6-12 months ### "Not a fan of carepatron" March 24, 2026 2.0 Not a fan of carepatron. It is WAY too buggy for me to rely on it, and me and my coworkers brought it up to management several times Pros I can view other people’s schedule and my coworkers schedule. It helps me to visualize and know more about what other people’s day looks like Cons So many bugs, i am not a fan of using carepatron which was a mandated switch from my company. Why on the user’s side do i always need to refresh my app when i log in for a “new updated calendar” . Thats the point of logging in, i am entering. Refresh it on your end not on my end making me go through extra clicks. Also my calendar/appointments dont display my properly on the mobile app, when the appointments are displayed on my computer. Review Source Response from Carepatron March 26, 2026 Hi Moises, thank you for the honest feedback. These are all valid frustrations. If it would help to have someone look into these issues, our support team is available through the help button in your workspace. AD Alyssa D. Therapist Mental Health Care Used the software for: 1-2 years ### "One Stop Shop" July 1, 2025 4.0 Overwhelmingly positive. It has made things so much easier in my practice, which is important as a one-person show. Pros All functions required for a practice are in one place— scheduling, billing, client database, notes, and more. Developers are constantly working to improve the product and add new features Cons I wish that some of the features were a little easier to customize. For example, client forms should be easier to import and transform into a fillable form. Sometimes the interface isn't as intuitive as you might like it to be. Switched from [Picktime](https://www.capterra.com/p/171707/Picktime/) I needed something that was more comprehensive in being able to manage clients, documents, scheduling, and everything else. Review Source Response from Carepatron January 12, 2026 Thanks so much for your detailed feedback. We really appreciate you taking the time to share your experience. We're glad to hear that Carepatron has helped simplify things in your practice, especially as a solo provider. We also appreciate your comments on areas for improvement, especially around customizing forms and overall navigation. We're actively working on enhancing form functionality, and you can check out our guide on getting started with templates here: https://help.carepatron.com/en/articles/9868145-getting-started-with-templates Thanks again for being part of the Carepatron community. We're excited to keep supporting your growth. RH Randy H. Therapist Mental Health Care Used the software for: Less than 6 months ### "There's room for serious improvement." March 22, 2026 3.0 5/10. I am really hoping things improve before I switch EHRs. I tried to set up a meeting with someone, but they had the worst times ever open. I am going to try again. Pros I appreciate Carepatron's affordability. Compared to the other EHR's out there, I appreciate that I did not feel taken advantage of financially. Cons Carepatron has been causing an increased amount of stress due to technical glitches and characteristics that it is lacking (reminders for notes). Additionally, it has been sending the wrong forms to clients and it's making me look sloppy. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing Carepatron I was told that Carepatron really values feedback and attempts to implement changes frequently for improvement. I still have hope that this product will improve for me. Review Source Response from Carepatron March 25, 2026 Hi Randy, thank you for sticking with us and for still having hope. These are valid frustrations and will be going to the product team. On the scheduling side, you can reach our support team live anytime through the help button in your workspace. We would like to make this work for you. KW Kimo W. Therapist-owner Alternative Medicine Used the software for: 6-12 months ### "Value for money" March 24, 2026 4.0 Mostly positive Good support Good community template sharing Good insurance billing services and Dx overview Pros Ability to serve more than one service type (therapy) Lower monthly fee Clinical service features Support Cons Automation shortfall Common Feature availability issues that competitors have and customers may be used to Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Lack of clinical features and value. I needed something that was a better fit for my unique service model Review Source LT Libby T. PT Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Good value- does what I need it to do for cash- based Physical Therapy" March 19, 2026 4.0 Pretty happy user of Carepatron for my cash physical therapy & coaching practice. It's simple, easy to use and a good value. Pros The value for the money is second to none. Online scheduling works well and it's relatively easy to use. I enjoy the appointment reminders, the client relationship tags and the customizability of the templates. I use it for cash based physical therapy primarily. I have a lot of experience with Jane.app but that was when I was taking insurance. It was more expensive than what I needed in my cash based practice. Cons Getting a straight answer for my issues has been challenging. And the AI is improving, but I still don't trust it enough to actually write the notes without me having to re-write them. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Carepatron I chose carepatron over other products because of the price. Review Source Response from Carepatron March 31, 2026 Hi Libby, thank you for taking the time to leave a review! These concerns are noted and will be raised to the team. Thanks for choosing Carepatron! SB Sarah B. Osteopath and acupuncture Medical Practice Used the software for: 6-12 months ### "amazing! every practitioner should use" March 23, 2026 5.0 great, i really have no complaints, they are really so good and very good with taking care of their customers Pros The help service is great, if you have any issues you have a great live agent who gets things done very quickly. The system is super easy to use and the voice AI transcribing is really handy for notes. The price is super good, much cheaper than other brands and yet better. Easy to manage appointments and it sends appointment reminders regularly so clients cant miss it. easy to store patient records and import them from another app. Cons the workflow isn't fully updated yet, so have to do things manually. otherwise there isn't really any issues Switched from [Zanda](https://www.capterra.com/p/180530/Power-Diary/) this was waaay better and love ai feature Review Source Response from Carepatron March 31, 2026 Hi Sarah, thank you for taking the time to leave a review and for the kind words! It means a lot to the whole team. Thanks for choosing Carepatron! SM Shamara M. Therapist Mental Health Care Used the software for: 1-2 years ### "Great experience " March 24, 2026 4.0 Overall, I’ve enjoyed using this system. Customer support is responsive and helpful, the platform is easy to navigate, assessments are built in, and it conveniently connects to your personal email. Pros Well, I like the most is all of the assessments needed are built directly into the system. So instead of me having to search for a PHQ9 or GAD7, I just have to go to the assessments tab and it’s already available. I do like how easy it is to navigate the site and how you can set alerts so that way to emails your personal email address so that way you’re never missing an appointment Cons The only kind I have with this website is there is not a way to filter through the clients. For example, if I have seen 120 clients and I need to only see the clients that I have send this month or with an open case there’s no way for me to filter this. So I have to go through every last client and jot down the ones that I need. Review Source KB Kate B. Clinical Psychologist Hospital & Health Care Used the software for: 1-2 years ### "It's not "free forever" as advertised but it's decent" March 31, 2026 4.0 I don't think I would have chosen it if I knew it wasn't really free so I feel a bit duped, and the effort to transfer to another platform is prohibitive. That said, I'm generally decently happy with it. Pros It's a good value and generally runs pretty smoothly. I like that pretty much everything is integrated into one platform, including the ability to send documents/messages. Cons That it was advertised as always being free. Of course you quickly run out of space and have to pay. Also that there's no way to automate scoring of questionnaires, and some automated reminders cannot be modified as far as I can tell. Some things are a bit clunky like using note templates. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Carepatron Because it was falsely advertised as free forever Review Source JM Jessica M. Clinical Psychologist Mental Health Care Used the software for: 6-12 months ### "Simplifies client management and has scope to reduce admin " March 26, 2026 4.0 I have found this client management system to be a positive compliment to my clinical practice and clients seem to respond positively to the platform and ease of use. Pros It combines numerous clinical features in one place which is easy to navigate and manage. The booking system and reminders are automated and eliminate unnecessary admin work so I can focus more on the clinical work. I've also enjoyed trialing the AI features to see how these can supplement my clinical note taking. Cons There is less customization surrounding communication to clients than I would like. Also the transcribe feature, while great when it works, seems to cut off unpredictably which makes it a less reliable to use. Alternatives considered [Heidi](https://www.capterra.com/p/10017474/Heidi/)[Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing Carepatron Personal recommendation of a friend who sent me a referral for a free trial. Review Source SB Sabrina B. CCS Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Carepatron Review - Custom Notes and Customer Experience" March 24, 2026 4.0 We have been using Carepatron since December 2025 and have had a great experience. The custom notes feature works very well and is easy to tailor to our needs. The platform also offers a wide range of resources, assessments, and tools for providers to use. Customer support has been excellent, and it’s clear they truly value the customer experience. Pros Carepatron is very easy to use and to learn. We were able to customize it to our business needs. Contacting customer support has always been easy and quick response. Cons We are primarily looking for a simple platform to create and store custom notes. At this time, we do not need features like billing or appointment reminders, so the cost feels high relative to our needs. One major concern is that user permission settings are only available at the top-tier pricing level. Due to confidentiality requirements, we believe permission controls should be included at all subscription levels. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing Carepatron We currently use this in our outpatient setting and love it but at the time they did not have custom notes. Review Source Response from Carepatron March 31, 2026 Hi Sabrina, thank you for taking the time to leave a review! This feedback is noted and will be raised with the product team. Thanks for choosing Carepatron! DW Derek W. Licensed Counselor Health, Wellness and Fitness Used the software for: 6-12 months ### "That Close" March 24, 2026 3.0 Overall experience is okay. It's not something I am recommending to other clinicians specifically due to the bug issues and the clients challenges with navigating the intake forms. The signatures do not register every time. Pros The calendar system is easily usable. This has been easy for my clients and myself to navigate. Although, this isn't the issue. Cons The most important part is the issues with the signatures on the intake forms. They do not work consistently. We have had 3 separate meetings with care patron and a solution has not been fixed. Review Source Response from Carepatron March 26, 2026 Hi Derek, thank you for the honest feedback, and we sincerely apologize that the intake form signature issue has persisted without a resolution. We want to make this right. Please reach out through the help button in your workspace and get in touch with our support team so we can get it properly resolved. DN David N. Mental Performance Coach Sports Used the software for: 1-2 years ### "Highly recommend CarePatron" March 19, 2026 5.0 CarePatron is easy to use. It is inexpensive. I see the potential for use for big and small businesses alike. Pros What I liked the most about care patron is their great customer support. Any time I need anything, I get answers quickly. There is also a place to make recommendations. Cons They originally did not have the scheduling features I wanted but it has since improved. I would like an easier way to see total revenue for end of year taxes. Alternatives considered [JUNE - Online Marketing Cloud](https://www.capterra.com/p/242276/JUNE/) Reason for choosing Carepatron June was more tailored to specific counseling and larger businesses. It was also more expensive. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) They did not have all the features I needed. Review Source Response from Carepatron March 27, 2026 Hi David, thank you for taking the time to leave a review! Your suggestion is noted and will be raised to the product team. Thanks for choosing Carepatron! BF Babette F. Certified Professional Homeopath Health, Wellness and Fitness Used the software for: 1-2 years ### "My Experience of Carepatron" March 19, 2026 4.0 Carepatron makes it easy to manage many of my needs as a practitioner. I can easliy schedule clients. I have the ability to create and change my services. I especially appreciate the responsive customer support. Pros I like the fact that I can manage everything that makes my practice run smoothly in one place. I can schedule the appointment, send the intake forms, send appointment reminders, do the consultation and write my notes - all on one platform. Cons Video quality is poor, I have to use zoom instead. It is great that carepatron gives us the option to link with zoom. Review Source Response from Carepatron March 31, 2026 Hi Babette, thank you for taking the time to leave a review! This video quality issue is noted and will be raised to the product team. Thanks for choosing Carepatron! PS Paula S. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Paula's review" March 27, 2026 5.0 Overall, I am pleased. I needed to find a platform to document client interactions in a secure, HIPAA compliant platform. I was surprised to see that the cost went up quite a bit to renew, however. Pros It is easy to document notes for clients in this platform. The cost is fine. I haven't used this for appointment management but may give it a try. Cons I'm not big on the AI pop-ups & would like an option to disable AI assist when I am documenting. It is rather annoying to be honest. Review Source TT Teresa T. Licensed Professional Counselor Mental Health Care Used the software for: 1-2 years ### "Carepatron is a useful tool" March 19, 2026 4.0 Overall it has been a good experience giving me the tools i need and more. I was frustrated by the time it took to resolve an issue but it was a positive resolution. Pros It is relatively easy to use. The features were useful and even the free version gave me everything i needed to get started. Cons I dont like that all my emails appear there rather than just e ails from clients forcing me to either have no link to email or a paid version due to volume of spam email i receive. Also it took a long time to get an issue resolved. Review Source Response from Carepatron March 31, 2026 Hi Teresa, thank you for taking the time to leave a review! Apologies for your experience regarding this. These concerns are noted and will be raised to the team. Thanks for choosing Carepatron! NL Nicole L. Physiotherapist Medical Practice Used the software for: 1-2 years ### "Solid Option as a Program" March 19, 2026 5.0 Overall pleasantly impressed with this program. I particularly really like the 'clean look' of the layout. Pros I have used many different electronic charting platforms over my career and I like the unique but easy to navigate interface of CarePatron. I also appreciate the ease of movement between billing, scheduling, and documentation. Cons For some reason, the method of sending out fillable intake forms for patients to complete doesn't seem to work smoothly. I can send the forms but there always seem to be some errors or miscommunication in how the patient can respond/input their data. I usually end up emailing a PDF and they just email it back to me for upload to the program. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Affordability and simplicity of managing only a few patients. Review Source Response from Carepatron March 31, 2026 Hi Nicole, thank you for taking the time to leave a review! These concerns are noted and will be raised to the product team. Thanks for choosing Carepatron! TH Terry H. Medical Exercise Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good services and has what i need for my practice in terms of client management" March 29, 2026 4.0 Good management features and customer service are great. I have enjoyed using it so far and clients ae not reporting any difficulties. Pros Ability to make forms the way I want to, and they deal with your problems promptly. I like th e AI feature for reading forms and letters Cons No document database for Admin/practitioners, but there are for their clients. Would like to upload protocols for medical conditions for review when assessing a client. The Calendar has a little blandness to it. Alternatives considered [Practice Better](https://www.capterra.com/p/159263/Better/) Reason for choosing Carepatron Didn't like PB layout, and I think Carepatrons is better and user-friendly Switched from [Practice Better](https://www.capterra.com/p/159263/Better/) Didn't like the layout as much as the layout on Carepatron Review Source CE Cherell E. CEO Medical Practice Used the software for: 6-12 months ### "I Love It!" March 30, 2026 5.0 My overall experience has been good and affordable. Everything I need is here. I love the new update so far. Sending forms and documents once a new client is added has saved me so much time. Pros Its easy to use, the appointment and patient management works good. I love how my patients can log in and see results. Cons I will like to set up different auto emails for different services. Each patient doesn't get the same paperwork or forms. Also some kind of landing pages for services would be great. Alternatives considered [High Level Software](https://www.capterra.com/p/238251/High-Level-Software/) Reason for choosing Carepatron I found Carepatron before High Level. Plus Carepatron is more affordable. I only wanted high-level because of the social media and landing page build. Switched from [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/) It was easier to use and had the features I needed. Review Source CB Christine B. Mental Health Therapist Mental Health Care Used the software for: 1-2 years ### "Great experience for solo practice" March 19, 2026 4.0 I would say my overall experience has been very positive. I enjoy using the service and don't have any plans to change to another system. Pros I really appreciate the values for money. I find so many other EHR systems are so expensive especially for a starting solo practice like mine. The system is very easy to use and allows me to customize my practice to my liking and how I want to run my business. Cons I have not had many challenges with Carepatron since I started using them. I will say some things are maybe not as intuitive as I would like so there is a bit of having to look around for things, but once I find it, it is easy to use. Alternatives considered [Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/) Reason for choosing Carepatron I chose Carepatron for the value for money. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Simple practice became too expensive to use. Review Source Response from Carepatron March 31, 2026 Hi Christine, thank you for taking the time to leave a review and for the kind words! It means a lot to the whole team. Thanks for choosing Carepatron! DE Danielle E. Therapist Mental Health Care Used the software for: Less than 6 months ### "Very user-friendly and great for any practice size" March 19, 2026 5.0 I really enjoy Carepatron and I am glad that I went with them instead of some of the other big names. Pros I really enjoy the variety of subscription tiers based on your individual or company's needs. I enjoy the wide variety of client record templates and note templates that you can use and customize to your needs. It's very user friendly and self explanatory, and customer support is pretty much always available if you need them. I love the calendar feature and how you can write your note directly from the appointment time slot. Billing (self-pay billing) is extremely easy as well. I won't choose another platform. Cons I don't love the glitches in the teleheath platform or that you have to pay for it to send automatic reminders to clients. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing Carepatron I liked the low cost options and the ability to upgrade my subscription as my needs changed. Review Source Response from Carepatron March 24, 2026 Hi Danielle, "I won't choose another platform" is about as high a compliment as it gets, thank you! The telehealth glitches and automatic reminders being behind a paid tier are noted and will be on our list to look into. Really glad you chose Carepatron and thanks for the perfect score! BR Brian R. Biblical counselor Mental Health Care Used the software for: 6-12 months ### "Extremely satisfied customer!" March 25, 2026 5.0 I'm overall happy with carepatron. It has about 3 different softwares i used to use all in one. I still am not using it's full potential either! Pros Carepatron has been extremely user friendly. It is also one of the most affordable client software out there. Cons Booking has been an issue because it's guided more towards those who accept insurance. But I'm not sure if that's because i haven't figured it out yet. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Carepatron Cost, ease and doing research online to see the best choice. Review Source AM Aidan M. Director of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "High Quality Practice Management" March 24, 2026 5.0 We are very happy with Carepatron and are optimistic about their investments in continuous improvement to the product, as well as their dedication to acting on customer feedback. Pros Carepatron is an intuitive and comprehensive solution for our clinic, as it allows our admin team and clinicians to coordinate effectively and provide quality care to clients. Cons There is a bit of a learning curve but in comparison to other tools we have tried we find this to be the easiest to get clinicians and clients onboarded with. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Complicated user interface and high billing fees Review Source NM Nicole M. Owner and Clinical Counsellor Mental Health Care Used the software for: 6-12 months ### "Not perfect, but good value with great support. " March 20, 2026 4.0 Simple set up, great support team that follows through when they say they will, and flexible enough to find work arounds when the system doesn’t quite do what you would like it to do. Pros The cost effectiveness of the system, use of AI to assist with documentation, and great customer support are definitely strong positives for this system. Cons It is clearly geared towards US companies and is a bit limited for Canadian companies, especially in the billing area. Unable to direct bill but can track payments from insurance companies and funding organizations. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Cost was becoming an issue and I had already cancelled my previous provider. Review Source Response from Carepatron March 23, 2026 Hi Nicole, thank you for the kind words! Really glad the setup experience, AI documentation, and support team have been hitting the mark for you.  The Canadian billing limitations are a fair point, and direct billing is something we know matters a lot for practitioners working with insurers and funding organizations. We're continuing to build out our billing capabilities, and feedback like yours helps us prioritize where to focus. Thanks again for the 9/10. We'll keep working to earn it! AJ Anna J. Naturopath Alternative Medicine Used the software for: 1-2 years ### "Fantastic for ease of use and efficiency " March 21, 2026 5.0 Everything is easier and faster, I am.able to easily take notes, send my intake forms, my clients get reminders, i can make templates for treatment plans. Im very happy with CarePatron Pros I love the intuitive nature, how easy it is to use everything. It really helps me to work faster, I love the templates and the transcription too. Cons I can't think of anything. But perhaps its just sometimes I have a glitch with the transcribing of notes. I would also love a task area that was connected with each client but showed up under the main area with all of the different tasks there. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[splose](https://www.capterra.com/p/240945/Splose/) I needed more features at a good pricepoint. Review Source Response from Carepatron March 31, 2026 Hi Anna, thank you for taking the time to leave a review! This feedback is noted and will be raised with the product team. Thanks for choosing Carepatron! KH Kristi H. Owner Mental Health Care Used the software for: 1-2 years ### "Great product! " March 24, 2026 5.0 I love carepatron. It's helped me get my business off the ground and customer support has been amazing. Pros Ilike the ability to do everything from one app, from scheduling to messaging to billing, it has it all! Cons Idint like that I'm not able to customize email templates but i know that's changing and i look forward to it! Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Carepatron The cost was cheaper for just starting out and met my needs Review Source Similar Products Featured