# Page 7 | Carepatron Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Carepatron the right Mental Health solution for you? Explore 858 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/195467/Care-Patron/reviews --- Carepatron 4.4 (858) [View alternatives](https://www.capterra.com/p/195467/Care-Patron/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 7 - Reviews of Carepatron ## Showing most helpful reviews Showing 151-175 of 858 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TK Tarik K. Mental Health Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Affordable health care platform, poor product development and customer support." March 19, 2026 4.0 Pros Affordable health care appointment and billing platform. Modern and easy to use. Evolving and adding new features. Cons Poor, slow customer support, outsourced to people outside the company. The company has a rigid product development process and timeline, and does not take any feedback from customers using the platform. For example, some email templates for patients have been established by the company and cannot be modified by the customers who use them, like 'payment due'. The company respond by saying they have a development plan that does not include that. The company needs to be user-friendly to retain long-term customers. Review Source Response from Carepatron March 31, 2026 Hi Tarik, thank you for taking the time to leave a review! Apologies for your experience. These concerns are noted and will be raised to the team. Thanks for choosing Carepatron! YG Yhali G. Occupational therapy Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to work with " March 19, 2026 4.0 I love using it and it is a good fit for my needs. Clients reported to find what they need and technical issues were addressed as far as I know, they are mostly responsive Pros Pretty easy to operate, AI features are working most time, fast to create all billing needs. Team took care of most issues that came up Cons Some of the data doesn't save and need to be entered every time. There is no link to share with a new client to create an account prior to me setting it up in the system. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Carepatron I thought to start since offering free plan and buy if like it, so far its good Switched from [Healthie](https://www.capterra.com/p/167439/Healthie/) Cost of using as a small business who is looking for best for clients Review Source Response from Carepatron March 24, 2026 Hi Yhali, thank you for the kind words and for choosing Carepatron! The data not saving and the lack of a self-signup link for new clients are both noted and will be going to the product team. Thanks for sticking with us! SS Sarah S. Owner Mental Health Care Used the software for: 6-12 months ### "Recommended" March 19, 2026 4.0 Overall, it has been a positive experience due to the benefits I previously mentioned. It has streamlined my practice. Pros Value for money ease of use, online booking, portal, super bill feature, AI integration, google analytics integration, and customization. Cons Lack of ability to generate reports for tracking retention/progress/symptoms/etc., inability to autoscore assessments , limited workflow features. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Carepatron Value, comparable features, high reviews. Review Source Response from Carepatron March 24, 2026 Hi Sarah, thank you for the kind words and for choosing Carepatron! Reporting for retention and progress tracking, assessment autoscoring, and expanded workflow features are all on our radar and will be areas we continue to build out. Thanks for sharing the specifics as it helps us prioritize. Thanks for choosing Carepatron! TB Tabitha B. Counsellor Mental Health Care Used the software for: 1-2 years ### "Great resources but expensive for non Australians " March 27, 2026 4.0 Carepatron is great for most things just wish it was so expensive for people outside australia, Taking in the exchange rate it doubles the cost for NZ. It would be better if they had NZ site to use Pros That it does everything i need, booking clients, sending forms and storing notes. The templates are great to start thinking of forms and the transcribing notes allows so much more time to focus on the client Cons It keeps having to reload the screen as says working from old system amd needs to reload new updated version and it not cheap for anyone that is not in Australia Review Source Response from Carepatron April 13, 2026 Hi Tabitha, thank you for taking the time to leave a review! These concerns are noted and will be raised with the product team. Thanks for choosing Carepatron! NP Naomi P. Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "Great, all inclusive EHR for a budget." March 19, 2026 5.0 Great, customer support has been helpful and quick. I like having everything in one spot. I can use it on my laptop or my phone. Pros Carepatron offers everything I need for an EHR. My favorite aspect is that I can send intake forms to patients prior to our visit. Cons It is made for a wide spectrum of providers. You have to take time to specialize it toward your practice and it creates less efficiency for notes overall. Review Source Response from Carepatron March 24, 2026 Hi Naomi, thank you for the great feedback and the perfect recommendation score! The note efficiency point for chiropractic workflows is something we'll be looking into as we continue building out specialty-specific features. Thanks for choosing Carepatron! HW Hannah W. Speech Language Pathologist Medical Practice Used the software for: 6-12 months ### "Carepatron review " March 24, 2026 4.0 It has been wonderful. This is where customer service plays a big role. They are available with any needs that I have. Pros I really like that Carepatron is a one stop shop for all my needs including billing, documentation, scheduling, etc. I am very impressed with the continuation of updates they do on their software to make improvements. There is great customer support as well. Cons I wish that the system was more integrated with speech/language, especially their forms. I also wish that there was a better screen share option for their teletherapy and the ability for the other user to control the mouse. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Carepatron Honestly due to the free trial, I picked to join. Then I was impressed with it. Review Source MM Moises M. Speech therapist Individual & Family Services Used the software for: 6-12 months ### "Not a fan of carepatron" March 24, 2026 2.0 Not a fan of carepatron. It is WAY too buggy for me to rely on it, and me and my coworkers brought it up to management several times Pros I can view other people’s schedule and my coworkers schedule. It helps me to visualize and know more about what other people’s day looks like Cons So many bugs, i am not a fan of using carepatron which was a mandated switch from my company. Why on the user’s side do i always need to refresh my app when i log in for a “new updated calendar” . Thats the point of logging in, i am entering. Refresh it on your end not on my end making me go through extra clicks. Also my calendar/appointments dont display my properly on the mobile app, when the appointments are displayed on my computer. Review Source Response from Carepatron March 26, 2026 Hi Moises, thank you for the honest feedback. These are all valid frustrations. If it would help to have someone look into these issues, our support team is available through the help button in your workspace. RH Randy H. Therapist Mental Health Care Used the software for: Less than 6 months ### "There's room for serious improvement." March 22, 2026 3.0 5/10. I am really hoping things improve before I switch EHRs. I tried to set up a meeting with someone, but they had the worst times ever open. I am going to try again. Pros I appreciate Carepatron's affordability. Compared to the other EHR's out there, I appreciate that I did not feel taken advantage of financially. Cons Carepatron has been causing an increased amount of stress due to technical glitches and characteristics that it is lacking (reminders for notes). Additionally, it has been sending the wrong forms to clients and it's making me look sloppy. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing Carepatron I was told that Carepatron really values feedback and attempts to implement changes frequently for improvement. I still have hope that this product will improve for me. Review Source Response from Carepatron March 25, 2026 Hi Randy, thank you for sticking with us and for still having hope. These are valid frustrations and will be going to the product team. On the scheduling side, you can reach our support team live anytime through the help button in your workspace. We would like to make this work for you. KW Kimo W. Therapist-owner Alternative Medicine Used the software for: 6-12 months ### "Value for money" March 24, 2026 4.0 Mostly positive Good support Good community template sharing Good insurance billing services and Dx overview Pros Ability to serve more than one service type (therapy) Lower monthly fee Clinical service features Support Cons Automation shortfall Common Feature availability issues that competitors have and customers may be used to Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Lack of clinical features and value. I needed something that was a better fit for my unique service model Review Source LT Libby T. PT Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Good value- does what I need it to do for cash- based Physical Therapy" March 19, 2026 4.0 Pretty happy user of Carepatron for my cash physical therapy & coaching practice. It's simple, easy to use and a good value. Pros The value for the money is second to none. Online scheduling works well and it's relatively easy to use. I enjoy the appointment reminders, the client relationship tags and the customizability of the templates. I use it for cash based physical therapy primarily. I have a lot of experience with Jane.app but that was when I was taking insurance. It was more expensive than what I needed in my cash based practice. Cons Getting a straight answer for my issues has been challenging. And the AI is improving, but I still don't trust it enough to actually write the notes without me having to re-write them. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Carepatron I chose carepatron over other products because of the price. Review Source Response from Carepatron March 31, 2026 Hi Libby, thank you for taking the time to leave a review! These concerns are noted and will be raised to the team. Thanks for choosing Carepatron! AJ Anna J. Naturopath Alternative Medicine Used the software for: 1-2 years ### "Fantastic for ease of use and efficiency " March 21, 2026 5.0 Everything is easier and faster, I am.able to easily take notes, send my intake forms, my clients get reminders, i can make templates for treatment plans. Im very happy with CarePatron Pros I love the intuitive nature, how easy it is to use everything. It really helps me to work faster, I love the templates and the transcription too. Cons I can't think of anything. But perhaps its just sometimes I have a glitch with the transcribing of notes. I would also love a task area that was connected with each client but showed up under the main area with all of the different tasks there. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[splose](https://www.capterra.com/p/240945/Splose/) I needed more features at a good pricepoint. Review Source Response from Carepatron March 31, 2026 Hi Anna, thank you for taking the time to leave a review! This feedback is noted and will be raised with the product team. Thanks for choosing Carepatron! SM Shamara M. Therapist Mental Health Care Used the software for: 1-2 years ### "Great experience " March 24, 2026 4.0 Overall, I’ve enjoyed using this system. Customer support is responsive and helpful, the platform is easy to navigate, assessments are built in, and it conveniently connects to your personal email. Pros Well, I like the most is all of the assessments needed are built directly into the system. So instead of me having to search for a PHQ9 or GAD7, I just have to go to the assessments tab and it’s already available. I do like how easy it is to navigate the site and how you can set alerts so that way to emails your personal email address so that way you’re never missing an appointment Cons The only kind I have with this website is there is not a way to filter through the clients. For example, if I have seen 120 clients and I need to only see the clients that I have send this month or with an open case there’s no way for me to filter this. So I have to go through every last client and jot down the ones that I need. Review Source David D. Coach Health, Wellness and Fitness Used the software for: 6-12 months ### "Strong stable software" March 25, 2026 4.0 Carepatron is great solid software for my one man shop needs. It allows me to input notes and appointments are very easy to track and the financial side is very intuitive. It is a great product. Pros I really love the fact it is all online and has both a PC and phone app. Anytime I have needed support the FAQ or the support crew have been very helpful and informative. My clients appreciate the reminders and I like how easy it is for them to fill out the forms and it import into my records. As a one man shop, it is a great value for my needs presently. Cons I feel like the app has to be updated pretty frequently. There are some features I wish it was easier to request those items. Review Source JM Jessica M. Clinical Psychologist Mental Health Care Used the software for: 6-12 months ### "Simplifies client management and has scope to reduce admin " March 26, 2026 4.0 I have found this client management system to be a positive compliment to my clinical practice and clients seem to respond positively to the platform and ease of use. Pros It combines numerous clinical features in one place which is easy to navigate and manage. The booking system and reminders are automated and eliminate unnecessary admin work so I can focus more on the clinical work. I've also enjoyed trialing the AI features to see how these can supplement my clinical note taking. Cons There is less customization surrounding communication to clients than I would like. Also the transcribe feature, while great when it works, seems to cut off unpredictably which makes it a less reliable to use. Alternatives considered [Heidi](https://www.capterra.com/p/10017474/Heidi/)[Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing Carepatron Personal recommendation of a friend who sent me a referral for a free trial. Review Source DW Derek W. Licensed Counselor Health, Wellness and Fitness Used the software for: 6-12 months ### "That Close" March 24, 2026 3.0 Overall experience is okay. It's not something I am recommending to other clinicians specifically due to the bug issues and the clients challenges with navigating the intake forms. The signatures do not register every time. Pros The calendar system is easily usable. This has been easy for my clients and myself to navigate. Although, this isn't the issue. Cons The most important part is the issues with the signatures on the intake forms. They do not work consistently. We have had 3 separate meetings with care patron and a solution has not been fixed. Review Source Response from Carepatron March 26, 2026 Hi Derek, thank you for the honest feedback, and we sincerely apologize that the intake form signature issue has persisted without a resolution. We want to make this right. Please reach out through the help button in your workspace and get in touch with our support team so we can get it properly resolved. DN David N. Mental Performance Coach Sports Used the software for: 1-2 years ### "Highly recommend CarePatron" March 19, 2026 5.0 CarePatron is easy to use. It is inexpensive. I see the potential for use for big and small businesses alike. Pros What I liked the most about care patron is their great customer support. Any time I need anything, I get answers quickly. There is also a place to make recommendations. Cons They originally did not have the scheduling features I wanted but it has since improved. I would like an easier way to see total revenue for end of year taxes. Alternatives considered [JUNE - Online Marketing Cloud](https://www.capterra.com/p/242276/JUNE/) Reason for choosing Carepatron June was more tailored to specific counseling and larger businesses. It was also more expensive. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) They did not have all the features I needed. Review Source Response from Carepatron March 27, 2026 Hi David, thank you for taking the time to leave a review! Your suggestion is noted and will be raised to the product team. Thanks for choosing Carepatron! JT Jaya T. administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "Carepatron review" March 31, 2026 4.0 My overall experience with Carepatron has been very positive. It has become the central hub for my clinical workflow — documentation, scheduling, client management, and AI‑assisted note‑taking all in one place. The AI Scribe has saved me a significant amount of time, especially when converting recordings into clean, structured notes. I also appreciate how organized everything feels; once you learn the layout, it’s easy to move quickly between tasks Pros Carepatron has been a solid all‑in‑one platform for my clinical workflow. For the price, you get a surprising amount of functionality — documentation, scheduling, client management, and AI Scribe all in one place. It’s definitely good value for money, especially for small practices or solo clinicians who need a streamlined system without paying enterprise‑level prices. Cons difficulty streamlining the billing of providers and integrating all activities through care patron, but that is probably a user issue vs systems Review Source Response from Carepatron April 7, 2026 Hi Jaya, thank you for taking the time to leave a review! These concerns are noted and will be raised with the product team. Thanks for choosing Carepatron! BF Babette F. Certified Professional Homeopath Health, Wellness and Fitness Used the software for: 1-2 years ### "My Experience of Carepatron" March 19, 2026 4.0 Carepatron makes it easy to manage many of my needs as a practitioner. I can easliy schedule clients. I have the ability to create and change my services. I especially appreciate the responsive customer support. Pros I like the fact that I can manage everything that makes my practice run smoothly in one place. I can schedule the appointment, send the intake forms, send appointment reminders, do the consultation and write my notes - all on one platform. Cons Video quality is poor, I have to use zoom instead. It is great that carepatron gives us the option to link with zoom. Review Source Response from Carepatron March 31, 2026 Hi Babette, thank you for taking the time to leave a review! This video quality issue is noted and will be raised to the product team. Thanks for choosing Carepatron! SO Stacey O. CEO founder and administrator health coach Health, Wellness and Fitness Used the software for: 1-2 years ### "Working of carepatron " March 20, 2026 4.0 There are some teething issues it would be good if you had a checklist to get set up one this sorted at a time. Apps Stripe Packages Templates Workflow In an order where it’s made simple to set up Pros Everything is together in the same place Booking client info and payments along with templates too! Cons It’s hard to navigate around in the beginning and there are a few glitches it may have to do with changing emails but it worked out Review Source Response from Carepatron March 31, 2026 Hi Stacey, thank you for taking the time to leave a review! These concerns are noted and will be raised with the product team. Thanks for choosing Carepatron! TT Teresa T. Licensed Professional Counselor Mental Health Care Used the software for: 1-2 years ### "Carepatron is a useful tool" March 19, 2026 4.0 Overall it has been a good experience giving me the tools i need and more. I was frustrated by the time it took to resolve an issue but it was a positive resolution. Pros It is relatively easy to use. The features were useful and even the free version gave me everything i needed to get started. Cons I dont like that all my emails appear there rather than just e ails from clients forcing me to either have no link to email or a paid version due to volume of spam email i receive. Also it took a long time to get an issue resolved. Review Source Response from Carepatron March 31, 2026 Hi Teresa, thank you for taking the time to leave a review! Apologies for your experience regarding this. These concerns are noted and will be raised to the team. Thanks for choosing Carepatron! NL Nicole L. Physiotherapist Medical Practice Used the software for: 1-2 years ### "Solid Option as a Program" March 19, 2026 5.0 Overall pleasantly impressed with this program. I particularly really like the 'clean look' of the layout. Pros I have used many different electronic charting platforms over my career and I like the unique but easy to navigate interface of CarePatron. I also appreciate the ease of movement between billing, scheduling, and documentation. Cons For some reason, the method of sending out fillable intake forms for patients to complete doesn't seem to work smoothly. I can send the forms but there always seem to be some errors or miscommunication in how the patient can respond/input their data. I usually end up emailing a PDF and they just email it back to me for upload to the program. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Affordability and simplicity of managing only a few patients. Review Source Response from Carepatron March 31, 2026 Hi Nicole, thank you for taking the time to leave a review! These concerns are noted and will be raised to the product team. Thanks for choosing Carepatron! CB Christian B. Counselor Mental Health Care Used the software for: 6-12 months ### "Wonderful Review" March 27, 2026 5.0 Pros Carepatron has been an incredible tool for supporting my clients and streamlining my workflow. The platform is user-friendly, organized, and makes managing documentation, scheduling, and communication simple and efficient. I appreciate how everything I need is in one place, which allows me to spend less time on administrative tasks and more time focusing on my clients. The templates are helpful, the interface is clean, and the overall experience feels designed with clinicians in mind. My clients benefit from the smooth scheduling and communication features, and I benefit from having a reliable, professional system that keeps me organized. I highly recommend Carepatron to any professional looking to improve efficiency, stay organized, and provide quality care. It has truly made a positive difference in my day-to-day work! Cons There are no issues with Carepatron because the platform runs smoothly, is easy to navigate, and consistently supports my workflow without disruptions. Scheduling, documentation, and client management all function reliably, allowing me to focus on providing quality care rather than troubleshooting problems. Review Source Response from Carepatron April 13, 2026 Hi Christian, thank you for taking the time to leave a review and for the kind words! It means a lot to the whole team. Thanks for choosing Carepatron! CB Christine B. Mental Health Therapist Mental Health Care Used the software for: 1-2 years ### "Great experience for solo practice" March 19, 2026 4.0 I would say my overall experience has been very positive. I enjoy using the service and don't have any plans to change to another system. Pros I really appreciate the values for money. I find so many other EHR systems are so expensive especially for a starting solo practice like mine. The system is very easy to use and allows me to customize my practice to my liking and how I want to run my business. Cons I have not had many challenges with Carepatron since I started using them. I will say some things are maybe not as intuitive as I would like so there is a bit of having to look around for things, but once I find it, it is easy to use. Alternatives considered [Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/) Reason for choosing Carepatron I chose Carepatron for the value for money. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Simple practice became too expensive to use. Review Source Response from Carepatron March 31, 2026 Hi Christine, thank you for taking the time to leave a review and for the kind words! It means a lot to the whole team. Thanks for choosing Carepatron! DE Danielle E. Therapist Mental Health Care Used the software for: Less than 6 months ### "Very user-friendly and great for any practice size" March 19, 2026 5.0 I really enjoy Carepatron and I am glad that I went with them instead of some of the other big names. Pros I really enjoy the variety of subscription tiers based on your individual or company's needs. I enjoy the wide variety of client record templates and note templates that you can use and customize to your needs. It's very user friendly and self explanatory, and customer support is pretty much always available if you need them. I love the calendar feature and how you can write your note directly from the appointment time slot. Billing (self-pay billing) is extremely easy as well. I won't choose another platform. Cons I don't love the glitches in the teleheath platform or that you have to pay for it to send automatic reminders to clients. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing Carepatron I liked the low cost options and the ability to upgrade my subscription as my needs changed. Review Source Response from Carepatron March 24, 2026 Hi Danielle, "I won't choose another platform" is about as high a compliment as it gets, thank you! The telehealth glitches and automatic reminders being behind a paid tier are noted and will be on our list to look into. Really glad you chose Carepatron and thanks for the perfect score! KB Ke B. Psychologist Health, Wellness and Fitness Used the software for: 6-12 months ### "CarePatron for Me" April 1, 2026 3.0 Overall, I’d say my experience with CarePatron has been moderately good. Because I’ve just started this practice, it’s easier to navigate, but expanding with this platform may be difficult and more expensive in the long run. Pros I enjoyed the ease of use in the beginning & the value for money. Customer support used to be efficient but it no longer seems that way. Cons I least like the bugs and issues with booking. I believe the patient management is also a bit difficult to navigate especially because you can’t store notes and other documents separately. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Carepatron I thought I’d have a hand in developing this for practice use Review Source Response from Carepatron April 8, 2026 Hi Ke, thank you for taking the time to leave a review! These concerns are noted and will be raised with the product team. Thanks for choosing Carepatron! Similar Products Featured ## Related categories [Medical Scheduling](https://www.capterra.com/medical-scheduling-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Occupational Therapy](https://www.capterra.com/occupational-therapy-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.