# Page 7 | Carepatron Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Carepatron the right Mental Health solution for you? Explore 821 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/195467/Care-Patron/reviews

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Carepatron

4.5 (821)

[View alternatives](https://www.capterra.com/p/195467/Care-Patron/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 30th, 2026

# Page 7 - Reviews of Carepatron

## Showing most helpful reviews

Showing 151-175 of 821 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AJ

Amanda J.  
Therapist  
Mental Health Care  
Used the software for: Less than 6 months

### "Gold Star Review"

March 19, 2026

4.0

Pleasant. No major concerns or complaints. Was recommended it by a fellow therapist and it has proven most effective in what I need for clients.

Pros

What it offers for the price point - effective and cheaper than other competitors. I like the customizable options for profile.

Cons

Calendar is a bit glitchy and scheduling services seems more complicated than it ought to be on certain points.

Review Source

Response from Carepatron

March 24, 2026

Hi Amanda, thank you for the 10/10 and for the word-of-mouth recommendation! The calendar glitches and scheduling complexity at certain points are fair callouts, and we've noted them for the product team. If anything specific is affecting your workflow, our support team is available live through the help button inside your workspace.

EK

Edward K.  
Owner psychotherapist  
Mental Health Care  
Used the software for: 1-2 years

### "Carepatron makes the business side of my practice a breeze."

March 24, 2026

5.0

My overall experience with Carepatron has been awesome. Carepatron makes my practice management and organization of clients' billing and charting a breeze. Carepatron keeps the time I have to spend on the administrative side of things to a minimum so I can focus on what I trained to do in the first place.

Pros

Carepatron was always there for me when I did not know what I was doing. I am a therapist, not an office manager or business guru. The availability and ease of use of Carepatrons' products filled my business management deficit and have kept the business side of my practice running smoothly.

Cons

Sometimes I would have to personalize a template or convert it to a PDF and it would take me a little time to arrange the conversion to make it look correct. This problem is more about my lack of computer skill then a Carepatron problem, but PDF's would be nice.

Review Source

RR

Robyn R.  
Owner and therapist  
Mental Health Care  
Used the software for: 6-12 months

### "The best platform for price and features"

March 24, 2026

5.0

Amazing. We absolutely love it. CarePatron has every feature we could want and more. The cost is absolutely unbeatable.

Pros

CarePatron has a ton of features. I switched from Simple Practice which I used because it was the only platform offering totally customizable progress note templates. CarePatron does everything SP did and way for for a fraction of the cost.

Cons

I wish it provided for better connections between kids and parents. It’s hard for parents to get reminders for child appointments.

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Better price and better features. SP was out of control on pricing but there was no option that compared in features until carepatron

Review Source

JM

Jessica M.  
Licensed Professional Counselor  
Mental Health Care  
Used the software for: 1-2 years

### "Great EHR for price and ease of use"

March 19, 2026

5.0

I have loved my experience with Carepatron and have referred it to other practitioners. Love that they are constantly expanding available tools.

Pros

Carepatron is easy to use and has wonderful customer support. When I have reached out they responded in minutes and had very clear communication. Appointment management is easy to navigate and the system as a whole is very competitive in price to other EHRs.

Cons

A pro and a con is the customizability of forms, documents and notes. As a sole practitioner, it has been fine but I could see for a group that it may be hard to navigate different templates.

Switched from

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Simple practice had too many features that it was overwhelming. I like the simplicity of therapynotes, but there are often connectivity issues.

Review Source

Response from Carepatron

March 31, 2026

Hi Jessica, thank you for taking the time to leave a review! These concerns are noted and will be raised to the product team. Thanks for choosing Carepatron!

CS

Connor S.  
Physical Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Carepatron review"

March 24, 2026

4.0

Fair. Carepatron does exactly what we need it to do for us right now but as we grow the issues may make us move to another platform

Pros

Value for Money, reminders auto sent, ability to customize, hipaa compliant video conferencing for telehealth appointments, online scheduling

Cons

Clunky to adjust templates, run into issues with video calls more often than I would like troubles with the camera and microphones, no way to bring previous info forward

Review Source

VN

Vanessa N.  
Director of Special education  
Education Management  
Used the software for: 6-12 months

### "Meh- It could be better"

March 19, 2026

4.0

It has been ok. I wish it was better. i have had sessions with a rep but she was not able to answer my questions and I have to continually reach out for further support

Pros

more affordable than other platforms, easy to get support, appointment reminders, easy to upload attachments

Cons

unable to personalize; Spanish options, personalizing options per client not for entire company, for billing purposes- our entire staff can see pricing. Billing is not as easy as it could be.

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Cheaper alternative, wanted to try a different product.

Review Source

Response from Carepatron

March 27, 2026

Hi Vanessa, thank you for taking the time to leave a review! These concerns are noted and will be raised to the product team. Thanks for choosing Carepatron!

SG

Shea G.  
Counselor  
Mental Health Care  
Used the software for: 6-12 months

### "Great for providers in solo private practice"

March 25, 2026

5.0

CarePatron allows me to securely store notes, schedule appointments, manage private pay patient fee collection, and more, from a single platform that's mostly intuitive to use. I couldn't recommend it more!

Pros

CarePatron is easy to use, intuitive, and provides a perfect platform for secure electronic record keeping as a solo practitioner. I am able to manage appointments, even sending reminders if I would like, and customer support is only a click away if there's any bugs or issues. It is an excellent value for the money.

Cons

Sometimes the path of clicking needed to make recurring appointments feels cumbersome, especially if I am in a hurry, but the process itself isn't difficult or challenging - just clickier than it maybe needs to be.

Review Source

AE

Ashley E.  
Speech-Language Pathologist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "My thoughts on Carepatron"

March 19, 2026

5.0

It’s been okay. I haven’t had a lot of experience with it as I’m still experimenting with it to see how it will work best for me and my company.

Pros

Value for money. The customer support. I like tutorial videos that are available on YouTube for further assistance.

Cons

It seems to be more catered towards counseling and not for speech therapists. The templates are very generic, and the upload option doesn’t convert your template correctly

Alternatives considered

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reason for choosing Carepatron

It was cheaper than the alternative and seemed to be suitable at the time

Switched from

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)

ClinicSource was too expensive and kept overcharging me for canceled services.

Review Source

Response from Carepatron

March 27, 2026

Hi Ashley, thank you for taking the time to leave a review! Your feedback is noted and will be raised to the product team. If you have any questions or need support with these errors, you can reach out to the support team by clicking the help button on your workspace. Thanks for choosing Carepatron!

PF

Paige F.  
Mental Health Counselor  
Mental Health Care  
Used the software for: 6-12 months

### "Great site, easy to use for practitioners"

March 19, 2026

5.0

Pros

The site is easy to use, and they provide excellent customer support. I appreciate the appointment management aspect of it and the secure record keeping.

Cons

I do not like the lack of saving when switching from editing to responding on notes/documents. The scribing on telehealth sessions can also be not so accurate.

Review Source

Response from Carepatron

March 31, 2026

Hi Paige, thank you for taking the time to leave a review! These concerns are noted and will be raised to the product team. Thanks for choosing Carepatron!

TD

Tanya D.  
Mental health, counselling, psychotherapy  
Mental Health Care  
Used the software for: Less than 6 months

### "Intuitive, Affordable, and Powerful for Independent Practitioners"

March 19, 2026

4.0

Overall, my experience has been great - Carepatron is very intuitive, user-friendly, and an excellent HIPPA complaint option. Its excellent value for the price

Pros

Carepatron is one of the strongest client management systems available. It stands out for its built-in AI features, intuitive design, and the ability to automatically record session transcripts and generate clinical notes. That said, it offers excellent value for the price and is particularly well-suited to independent practitioners.

Cons

One limitation is the lack of real-time support—assistance is primarily handled through email, which can be inconvenient when something urgent comes up.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/)

Reason for choosing Carepatron

I love that Carepatron is from New Zealand (not the USA), the pricing is great, it's customizable, and HIPPA compliant.

Review Source

Response from Carepatron

March 24, 2026

Hi Tanya, thank you so much. Really glad that our features have been standing out for you! The real-time support feedback is fair. You can reach a support team member live by clicking the help button inside your Carepatron workspace. Hope that makes a difference next time something urgent comes up. Thanks for choosing Carepatron!

AO

Anna O.  
Psychologist  
Mental Health Care  
Used the software for: 6-12 months

### "Time Saver"

March 27, 2026

5.0

It's made entering into private practice much easier than it could have been. The fact it feels all-in-one is a huge plus.

Pros

Carepatron makes everything easy as it feels like an all-in-one platform. I like the ability to use AI for telehealth transcriptions and drafting of clinical notes.

Cons

The appointment reminders do not seem to work by SMS though they do work via email. I've noticed that after updating the wording of the reminders, this hasn't actually changed the email that is sent out (yet). I would like to see more clarity from Carepatron, for examples articles and guidance for practitioners, about data storage, safety and compliance. I was able to find information that was satisfactory but it was not easy to locate.

Alternatives considered

[Heidi](https://www.capterra.com/p/10017474/Heidi/)[Cliniko](https://www.capterra.com/p/180878/Cliniko/)

Reason for choosing Carepatron

Ease and number of features. As well as cost.

Review Source

KJ

Krystle J.  
Therapist - Business Owner  
Mental Health Care  
Used the software for: 6-12 months

### "Carepatron is Great!"

March 19, 2026

5.0

Have been using for months and I love the diverse options and the features. Very easy to use. I love love love the document section. There is value in the forms submitted by peers in similar work fields.

Pros

Ease to use, very user friendly outline. I also value all of the features and how helpful they are for my private practice. Scheduling is very helpful as well.

Cons

Nothing… it’s all great! I have truly not come into a feature that I can say that I don’t like. It’s really all good!

Alternatives considered

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reason for choosing Carepatron

Best value and way more availabe features

Review Source

Response from Carepatron

March 31, 2026

Hi Krystle, thank you for taking the time to leave a review and for the kind words! It means a lot to the whole team. Thanks for choosing Carepatron!

LS

Lindsay S.  
Program Director  
Mental Health Care  
Used the software for: Less than 6 months

### "Carepatron is worth it! "

March 24, 2026

4.0

The experience has been great so far and I suspect as I get more familiar with the platform the ease of use will improve.

Pros

The value for money, customer support, and ability to communicate with clients. This system has everything that other similar systems have at a fraction of the cost. The help feature is easy to use and helps be find answers to any issues quickly.

Cons

Some of the features are a challenge to learn and can be difficult to navigate at times. I also wish there were some pre-built standardized assessment tools that are auto scored and pulled into the record for consistency and progress tracking.

Alternatives considered

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reason for choosing Carepatron

Lower cost but similar features making it overall the better option

Review Source

PZ

Pam Z.  
Clinical Social Worker  
Mental Health Care  
Used the software for: 6-12 months

### "Great product low price!"

March 27, 2026

5.0

It meets my needs as a solo practitioner and allows me to upload my forms quickly. Billing is great!

Pros

I switched from another mainstream EHR and found Carepatrin to be simple, easy to learn, capable of doing all tbag my other software did but at half the price!

Cons

I dont find the documents for intake as easy go navigate for parents and guardians as I prefer. I wish there was a way to see that two parents have signed consents easily without scrolling thohgh old docs.

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Cost as solo practitioner for features. I saved 50/month switching.

Review Source

GL

Greg L.  
Owner-Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Best Bang for Your Buck I was able to Find"

May 30, 2025

5.0

They provided a free trial and through it, was able to try it out enough to realize it was going to work for me. I have 4 months in at least, and for the price, it's the best you can get.

Pros

A lot of features for a very low price. Customizable forms and multiple features that are also customizable. Very steady and reliable video platform w/ the option to integrate Zoom into it.

Cons

Some features are too primitive as in lacking auto functions, for instance, auto populating diagnoses. Difficult to get access to customer support. Constant updates that although good, sometimes are difficult for my computer to absorb w/o resorting to incognito mode.

Alternatives considered

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)

Reason for choosing Carepatron

Therapy Notes is too expensive and they charge for ct appointment reminders. If text and/or email.

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

The price relative to the features and stability of the platform was an easy determination.

Review Source

Response from Carepatron

January 12, 2026

Thanks for taking the time to share your experience. We're really glad to hear you've found value in the platform, especially around the price point and the flexibility of features like customizable forms and video tools. We appreciate your feedback on areas where we can improve. Things like auto-populating fields and easier access to support are definitely on our radar, and we're continuing to work behind the scenes to make the platform more intuitive and efficient. We know updates can sometimes be a bit disruptive, so we'll keep working on making them as seamless as possible. Thanks again for choosing Carepatron. We're happy to have you on board.

SO

Stacey O.  
CEO founder and administrator health coach  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Working of carepatron "

March 20, 2026

4.0

There are some teething issues it would be good if you had a checklist to get set up one this sorted at a time. Apps Stripe Packages Templates Workflow In an order where it’s made simple to set up

Pros

Everything is together in the same place Booking client info and payments along with templates too!

Cons

It’s hard to navigate around in the beginning and there are a few glitches it may have to do with changing emails but it worked out

Review Source

Response from Carepatron

March 31, 2026

Hi Stacey, thank you for taking the time to leave a review! These concerns are noted and will be raised with the product team. Thanks for choosing Carepatron!

CA

Chelsea A.  
Marriage and Family Therapist  
Mental Health Care  
Used the software for: 6-12 months

### "A great EHR "

March 24, 2026

4.0

Carepatron has been a great change overall. The system is easy to use, and they are constantly making improvements.

Pros

The program is easy to understand and the support team has been wonderful. Record-keeping is streamlined, and templates are easy to create and change.

Cons

The billing can be difficult to navigate and it is challenging to manage multi-therapist practices in regard to billing.

Alternatives considered

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)

Reason for choosing Carepatron

Ease of use and ease of transitioning records

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

The other EHR was very costly and the new features were beyond the scope of what my practice needed.

Review Source

ES

Emily S.  
Nurse practitioner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "A simple EHR that is easy to implement "

March 19, 2026

4.0

Pros

Carepatron is really easy to figure out and implement. I like the simple design and minimal tabs. I like that they are continually updating it and adding features to make patient care more seamless. I think the cost of membership is reasonable for small businesses. I have never had any issues with using the program on a computer or in the app.

Cons

I don't like that they advertise as "unlimited patients, free forever" because the free version is a very small amount of storage space. I also wish they offered an option to pay per patient encounter for businesses that are just starting out and don't yet have the patient volume to justify a set monthly subscription cost.

Review Source

Response from Carepatron

March 24, 2026

Hi Emily, thank you for the honest feedback! The concern about how the free plan is advertised is fair and something we take seriously. The pay-per-encounter pricing idea for early-stage practices is also a genuinely interesting suggestion that we'll be passing on to the team. If you have any questions about what's included in each plan, our support team is available live through the help button in your workspace and is happy to help you find the best fit.

ME

Mary E.  
Therapist  
Mental Health Care  
Used the software for: Less than 6 months

### "Yes, its time to change EHR systems"

March 24, 2026

4.0

Overall this is a great EHR, well worth the switch from over priced competitors, some billing things I would change but definitely a solid platform

Pros

The value for this EHR is much better than SP. They do not tier memberships to almost force you to take their premium for basic service. Great support and intuitive to use. Appointment management is a bit more hands on but manageable. Appointment reminders are good and timely. And I LOVE the note/session recording and generation. It saves me an enormous amount of time only having to proof read and make slight edits to all notes.

Cons

I have had a few bugs with the video service not loading correctly but very rarely. I also am not a big fan of the billing system mostly because there is not autopay feature and my clients have had trouble navigating it.

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

overall cost, ai note taking and all included features

Review Source

AC

Angela C.  
Psychologist  
Mental Health Care  
Used the software for: 6-12 months

### "Top notch support! "

March 19, 2026

5.0

\[sensitive content hidden\] and the support team are very responsive and available to jump on a video call to help us troubleshoot as needed, when issues arise in our practice.

Pros

Support team is responsive and helpful. It is easy to use and provides good value for the money. We moved to Carepatron for the ease of the form templates but found it is much more user-friendly than our previous platform.

Cons

I admittedly didn’t take enough time to orient myself to the features of Carepatron but continue to learn about all it has to offer.

Switched from

[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)

We found the previous platform to be fairly limited in the features and options we needed

Review Source

Response from Carepatron

March 31, 2026

Hi Angela, thank you for taking the time to leave a review and for the kind words! It means a lot to the whole team. Thanks for choosing Carepatron!

JS

JaKeitha S.  
Therapist  
Mental Health Care  
Used the software for: 6-12 months

### "Carepatron is amazing!"

March 19, 2026

4.0

I will absolutely recommend carepatron. Overall this experience has been great and I have no true complaints that will deter me from using or recommending it.

Pros

The platform has been amazing with the value for money. It’s easy to use for m and my clients. I also love the ability to have appointment reminders to reduce late cancellations and no shows.

Cons

I think there are glitches with the client portal. I also do not like the AI feature as much due to frequent glitches.

Review Source

Response from Carepatron

March 24, 2026

Hi JaKeitha, thank you so much and the 9/10 means a lot! The client portal glitches and AI reliability issues are noted and we're actively working on both. If you run into anything specific, our support team is available live through the help button inside your workspace. Thanks for recommending Carepatron!

MEB

Mary Elizabeth B.  
Counselor  
Mental Health Care  
Used the software for: 6-12 months

### "Good platform overall, needs work with telehealth performance"

March 27, 2026

4.0

Overall, I'm please with Carepatron. I do wish the video functions would be a little more streamlined.

Pros

The value for money is really great. It is easy for me to schedule and for my clients to schedule. Documentation is very simple, and the AI integration is helpful. I do appreciate the appointment reminders for my clients.

Cons

There is almost always an update to the system and this can be very frustrating on the client end and the clinician's. You may start a video and have to refresh in order for it to work. There are often bugs and many times I find I have to use a different video platform, which is extremely disappointing when you pay for a service.

Switched from

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)

AI integration was nice to have and the price was a better value.

Review Source

KB

Kara B.  
Speech Language Pathologist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Carepatron review "

March 24, 2026

4.0

Overall satisfied. Visually clean and easy to use. Helpful interactions with support staff. Their responses were mostly timely.

Pros

User friendly, clean, intuitive interface. Visually surpasses all competitors by far and more streamlined as well. Able to use on desktop/laptop and on mobile.

Cons

Can be glitchy on mobile and freeze occasionally. Would be helpful if they could add whiteboard feature in videoconferencing tool.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/)

Reason for choosing Carepatron

Cost value, most modern, simple and clear user interface

Review Source

RM

Rebekah M.  
Occupational Therapist  
Medical Practice  
Used the software for: 1-2 years

### "Great so far! "

March 19, 2026

5.0

Overall, it is a good experience. I just wish sending multiple intake forms could be an easier and more seamless process.

Pros

I love the value. I am a small business and it’s priced nicely for small business owners. I like the app and the ease of scheduling appointments on my phone. I love the templates and the ability to send my clients reminders.

Cons

At this time, sending initial paperwork is not the easiest task using any templates with signatures. If it is a child, the signature sometimes signs from the child. And not the parent, so that is my biggest complaint right now.

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Due to the lower price range, and the fact that simple practice hiked their prices

Review Source

Response from Carepatron

March 31, 2026

Hi Rebekah, thank you for taking the time to leave a review! These concerns are noted and will be raised to the product team. Thanks for choosing Carepatron!

KH

Kristen H.  
Therapist  
Mental Health Care  
Used the software for: Less than 6 months

### "Overall, great EHR!"

March 19, 2026

3.0

It was overall great for me & my team! As a group we were able to create and share templates with ease and that was very helpful for the new therapists!

Pros

The value for money was great. I did love the templates and all the resources! Customer support was great and usually pretty helpful. Overall, the ease of use was decent and I didn’t have much trouble navigating the platform as a whole!

Cons

The patient records / charts were a little confusing to me. I had trouble with billing. The appointment manager & appointment reminders felt like a lot at times. The only bugs / issues I really found was just me struggling to use it, not necessarily like glitches or anything.

Review Source

Response from Carepatron

March 24, 2026

Hi Kristen, thank you for the kind words and for sharing your team's experience! The patient records layout, billing flow, and appointment manager complexity are noted and will be going to the product team. If any of those areas are still giving you trouble, our support team is available through the help button in your workspace. Thanks for choosing Carepatron!

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