# Page 8 | Carepatron Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Carepatron the right Mental Health solution for you? Explore 858 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/195467/Care-Patron/reviews --- Carepatron 4.4 (858) [View alternatives](https://www.capterra.com/p/195467/Care-Patron/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 8 - Reviews of Carepatron ## Showing most helpful reviews Showing 176-200 of 858 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BR Brian R. Biblical counselor Mental Health Care Used the software for: 6-12 months ### "Extremely satisfied customer!" March 25, 2026 5.0 I'm overall happy with carepatron. It has about 3 different softwares i used to use all in one. I still am not using it's full potential either! Pros Carepatron has been extremely user friendly. It is also one of the most affordable client software out there. Cons Booking has been an issue because it's guided more towards those who accept insurance. But I'm not sure if that's because i haven't figured it out yet. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Carepatron Cost, ease and doing research online to see the best choice. Review Source AM Aidan M. Director of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "High Quality Practice Management" March 24, 2026 5.0 We are very happy with Carepatron and are optimistic about their investments in continuous improvement to the product, as well as their dedication to acting on customer feedback. Pros Carepatron is an intuitive and comprehensive solution for our clinic, as it allows our admin team and clinicians to coordinate effectively and provide quality care to clients. Cons There is a bit of a learning curve but in comparison to other tools we have tried we find this to be the easiest to get clinicians and clients onboarded with. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Complicated user interface and high billing fees Review Source AB Alexandra B. Senior Counsellor Mental Health Care Used the software for: Less than 6 months ### "It's usable" March 29, 2026 3.0 Obligated to use because practice shifted over, and boss has mentioned CP costs significantly more than what we were using before. More awkward/clunky workflow than before that I'm not sure everything being in on one platform makes up for and doesn't seem like a worthwhile investment. Pros Notes and calendar integrated Ability to share care among clinicians in practice I like the availability of other templates Cons clunky can't go onto client info directly from appointment AI-integration - convenient but I have ethics concerns unable to customise email notifications - cluttered inbox Re: video calls have to click 3 different buttons to end call - very awkward endings app not available in other countries poor noise reduction on calls doesn't auto-generate google meets links/not integrated with google meets can't see client if you share screen Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) don't know, my boss chose to so I have to Review Source Response from Carepatron April 2, 2026 Hi Alexandra, thank you for the detailed feedback. We're glad the notes, calendar integration, and our support team have been helpful, and we've shared your specific concerns around video calls, navigation, and email customization with our product team. Your input helps us prioritize the right improvements. MC Mindy C. NP Health, Wellness and Fitness Used the software for: Less than 6 months ### "Overall good with a few minor cons" March 27, 2026 3.0 Overall it has been average - If I was able to customize a few more options and if the video calls were not lagging, it would be much better. Pros scheduling is easy. Very affordable. Carepartron is easy to use, quite intuitive. Customer support has been reliable Cons no ability to sync with stripe device in office, billing is a bit disorganized, the telehealth videos lag and drop occasionally. I also don't like how I can't customize certain features...I'm always having to go in and rewrite the wording, such as on my invoice template. Review Source Response from Carepatron April 2, 2026 Hi Mindy, glad to hear scheduling and ease of use have been working well for your practice. We've noted your feedback on video call quality, Stripe syncing, and invoice customization, and have shared it with our product team. Thank you for taking the time to share this. NM Nicole M. Owner and Clinical Counsellor Mental Health Care Used the software for: 6-12 months ### "Not perfect, but good value with great support. " March 20, 2026 4.0 Simple set up, great support team that follows through when they say they will, and flexible enough to find work arounds when the system doesn’t quite do what you would like it to do. Pros The cost effectiveness of the system, use of AI to assist with documentation, and great customer support are definitely strong positives for this system. Cons It is clearly geared towards US companies and is a bit limited for Canadian companies, especially in the billing area. Unable to direct bill but can track payments from insurance companies and funding organizations. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Cost was becoming an issue and I had already cancelled my previous provider. Review Source Response from Carepatron March 23, 2026 Hi Nicole, thank you for the kind words! Really glad the setup experience, AI documentation, and support team have been hitting the mark for you.  The Canadian billing limitations are a fair point, and direct billing is something we know matters a lot for practitioners working with insurers and funding organizations. We're continuing to build out our billing capabilities, and feedback like yours helps us prioritize where to focus. Thanks again for the 9/10. We'll keep working to earn it! AW ANGELICA W. LPC Mental Health Care Used the software for: 2+ years ### "Carepatron is the best!" March 31, 2026 5.0 Amazing! I'm organized in my practice and able to keep up with appointments and notes due to the ease of use. Pros Customer support is amazing. It is very intuitive and easy to use. The price is the best that I have found. Cons Issues with the calendar at first, but that's better now. I'm visually impaired sometimes if I'm zoomed in too much the calendar gets a little messy, but I'm able to fix it. Review Source Response from Carepatron April 7, 2026 Hi Angelica, thank you for taking the time to leave a review and for the kind words! It means a lot to the whole team. Thanks for choosing Carepatron! KH Kristi H. Owner Mental Health Care Used the software for: 1-2 years ### "Great product! " March 24, 2026 5.0 I love carepatron. It's helped me get my business off the ground and customer support has been amazing. Pros Ilike the ability to do everything from one app, from scheduling to messaging to billing, it has it all! Cons Idint like that I'm not able to customize email templates but i know that's changing and i look forward to it! Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Carepatron The cost was cheaper for just starting out and met my needs Review Source AJ Amanda J. Therapist Mental Health Care Used the software for: Less than 6 months ### "Gold Star Review" March 19, 2026 4.0 Pleasant. No major concerns or complaints. Was recommended it by a fellow therapist and it has proven most effective in what I need for clients. Pros What it offers for the price point - effective and cheaper than other competitors. I like the customizable options for profile. Cons Calendar is a bit glitchy and scheduling services seems more complicated than it ought to be on certain points. Review Source Response from Carepatron March 24, 2026 Hi Amanda, thank you for the 10/10 and for the word-of-mouth recommendation! The calendar glitches and scheduling complexity at certain points are fair callouts, and we've noted them for the product team. If anything specific is affecting your workflow, our support team is available live through the help button inside your workspace. EC Elfreda C. PA and founder Health, Wellness and Fitness Used the software for: I used a free trial ### "Good value!" March 22, 2026 5.0 I enjoyed the trial period and in time will undoubtedly change to Carepatron. It is just so easy to use. Pros I think Carepatron is a good value. The ease of use alone is enough. I have not changed simply because of the upheaval that requires, but I don't have any issues with usability. The booking widget was easy to set up and works well. I also like the many templates and attentive customer service staff. The AI scribe has lots of options too! Cons I am glad to hear e-prescribing is in the pipeline, because I need this functionality. I didn't find any other issues. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/) Reason for choosing Carepatron I love that its easy to use - functional but not overwhelming. Review Source Response from Carepatron March 31, 2026 Hi Elfreda, thank you for taking the time to leave a review and for the kind words! It means a lot to the whole team. Thanks for choosing Carepatron! EK Edward K. Owner psychotherapist Mental Health Care Used the software for: 1-2 years ### "Carepatron makes the business side of my practice a breeze." March 24, 2026 5.0 My overall experience with Carepatron has been awesome. Carepatron makes my practice management and organization of clients' billing and charting a breeze. Carepatron keeps the time I have to spend on the administrative side of things to a minimum so I can focus on what I trained to do in the first place. Pros Carepatron was always there for me when I did not know what I was doing. I am a therapist, not an office manager or business guru. The availability and ease of use of Carepatrons' products filled my business management deficit and have kept the business side of my practice running smoothly. Cons Sometimes I would have to personalize a template or convert it to a PDF and it would take me a little time to arrange the conversion to make it look correct. This problem is more about my lack of computer skill then a Carepatron problem, but PDF's would be nice. Review Source RR Robyn R. Owner and therapist Mental Health Care Used the software for: 6-12 months ### "The best platform for price and features" March 24, 2026 5.0 Amazing. We absolutely love it. CarePatron has every feature we could want and more. The cost is absolutely unbeatable. Pros CarePatron has a ton of features. I switched from Simple Practice which I used because it was the only platform offering totally customizable progress note templates. CarePatron does everything SP did and way for for a fraction of the cost. Cons I wish it provided for better connections between kids and parents. It’s hard for parents to get reminders for child appointments. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Better price and better features. SP was out of control on pricing but there was no option that compared in features until carepatron Review Source JM Jessica M. Licensed Professional Counselor Mental Health Care Used the software for: 1-2 years ### "Great EHR for price and ease of use" March 19, 2026 5.0 I have loved my experience with Carepatron and have referred it to other practitioners. Love that they are constantly expanding available tools. Pros Carepatron is easy to use and has wonderful customer support. When I have reached out they responded in minutes and had very clear communication. Appointment management is easy to navigate and the system as a whole is very competitive in price to other EHRs. Cons A pro and a con is the customizability of forms, documents and notes. As a sole practitioner, it has been fine but I could see for a group that it may be hard to navigate different templates. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Simple practice had too many features that it was overwhelming. I like the simplicity of therapynotes, but there are often connectivity issues. Review Source Response from Carepatron March 31, 2026 Hi Jessica, thank you for taking the time to leave a review! These concerns are noted and will be raised to the product team. Thanks for choosing Carepatron! CS Connor S. Physical Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Carepatron review" March 24, 2026 4.0 Fair. Carepatron does exactly what we need it to do for us right now but as we grow the issues may make us move to another platform Pros Value for Money, reminders auto sent, ability to customize, hipaa compliant video conferencing for telehealth appointments, online scheduling Cons Clunky to adjust templates, run into issues with video calls more often than I would like troubles with the camera and microphones, no way to bring previous info forward Review Source VN Vanessa N. Director of Special education Education Management Used the software for: 6-12 months ### "Meh- It could be better" March 19, 2026 4.0 It has been ok. I wish it was better. i have had sessions with a rep but she was not able to answer my questions and I have to continually reach out for further support Pros more affordable than other platforms, easy to get support, appointment reminders, easy to upload attachments Cons unable to personalize; Spanish options, personalizing options per client not for entire company, for billing purposes- our entire staff can see pricing. Billing is not as easy as it could be. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Cheaper alternative, wanted to try a different product. Review Source Response from Carepatron March 27, 2026 Hi Vanessa, thank you for taking the time to leave a review! These concerns are noted and will be raised to the product team. Thanks for choosing Carepatron! SG Shea G. Counselor Mental Health Care Used the software for: 6-12 months ### "Great for providers in solo private practice" March 25, 2026 5.0 CarePatron allows me to securely store notes, schedule appointments, manage private pay patient fee collection, and more, from a single platform that's mostly intuitive to use. I couldn't recommend it more! Pros CarePatron is easy to use, intuitive, and provides a perfect platform for secure electronic record keeping as a solo practitioner. I am able to manage appointments, even sending reminders if I would like, and customer support is only a click away if there's any bugs or issues. It is an excellent value for the money. Cons Sometimes the path of clicking needed to make recurring appointments feels cumbersome, especially if I am in a hurry, but the process itself isn't difficult or challenging - just clickier than it maybe needs to be. Review Source AE Ashley E. Speech-Language Pathologist Health, Wellness and Fitness Used the software for: 6-12 months ### "My thoughts on Carepatron" March 19, 2026 5.0 It’s been okay. I haven’t had a lot of experience with it as I’m still experimenting with it to see how it will work best for me and my company. Pros Value for money. The customer support. I like tutorial videos that are available on YouTube for further assistance. Cons It seems to be more catered towards counseling and not for speech therapists. The templates are very generic, and the upload option doesn’t convert your template correctly Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Carepatron It was cheaper than the alternative and seemed to be suitable at the time Switched from [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) ClinicSource was too expensive and kept overcharging me for canceled services. Review Source Response from Carepatron March 27, 2026 Hi Ashley, thank you for taking the time to leave a review! Your feedback is noted and will be raised to the product team. If you have any questions or need support with these errors, you can reach out to the support team by clicking the help button on your workspace. Thanks for choosing Carepatron! PF Paige F. Mental Health Counselor Mental Health Care Used the software for: 6-12 months ### "Great site, easy to use for practitioners" March 19, 2026 5.0 Pros The site is easy to use, and they provide excellent customer support. I appreciate the appointment management aspect of it and the secure record keeping. Cons I do not like the lack of saving when switching from editing to responding on notes/documents. The scribing on telehealth sessions can also be not so accurate. Review Source Response from Carepatron March 31, 2026 Hi Paige, thank you for taking the time to leave a review! These concerns are noted and will be raised to the product team. Thanks for choosing Carepatron! TD Tanya D. Mental health, counselling, psychotherapy Mental Health Care Used the software for: Less than 6 months ### "Intuitive, Affordable, and Powerful for Independent Practitioners" March 19, 2026 4.0 Overall, my experience has been great - Carepatron is very intuitive, user-friendly, and an excellent HIPPA complaint option. Its excellent value for the price Pros Carepatron is one of the strongest client management systems available. It stands out for its built-in AI features, intuitive design, and the ability to automatically record session transcripts and generate clinical notes. That said, it offers excellent value for the price and is particularly well-suited to independent practitioners. Cons One limitation is the lack of real-time support—assistance is primarily handled through email, which can be inconvenient when something urgent comes up. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Carepatron I love that Carepatron is from New Zealand (not the USA), the pricing is great, it's customizable, and HIPPA compliant. Review Source Response from Carepatron March 24, 2026 Hi Tanya, thank you so much. Really glad that our features have been standing out for you! The real-time support feedback is fair. You can reach a support team member live by clicking the help button inside your Carepatron workspace. Hope that makes a difference next time something urgent comes up. Thanks for choosing Carepatron! TW Taylor W. Owner and President Mental Health Care Used the software for: Less than 6 months ### "Great value and product." March 30, 2026 5.0 Very good overall! I am very happy with my decision to use Carepatron and the team is accessible and responsive online or with virtual training sessions. Pros I am a brand new private practice owner. I love that Carepatron is contantly improving and the ai tool is very helpful for immediate questions or assistance. I am very pleased with my decision and look forward to the continued evolution. Cons I wish there was a an option to hold a virtual appointment with a window to take notes at the same time versus opening another tab which can cause some issues. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Didn't love product, support or price. I used this platform for years. Review Source Response from Carepatron April 7, 2026 Hi Taylor, thank you for taking the time to leave a review! These concerns are noted and will be raised with the product team. Thanks for choosing Carepatron! MM Marylynn M. LPC Hospital & Health Care Used the software for: 6-12 months ### "Carepatron" March 31, 2026 5.0 Overall, carepatron is easy to easy to use. The dictation feature for note taking is really helpful and speeds up the note taking process. I really find the templates library helpful as well. Pros I love how easy it is to use the portal for scheduling, billing, and notes. As a bonus, the price is more affordable compared to other ehr portals. Cons Sometimes clients can struggle with how to complete forms or update their payment information when the intake is sent. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) The constant spikes in pricing with simple practice was no longer worth using anymore. Review Source Response from Carepatron April 7, 2026 Hi Marylynn, thank you for taking the time to leave a review! These concerns are noted and will be raised with the product team. Thanks for choosing Carepatron! HR Haley R. registrar Hospital & Health Care Used the software for: Less than 6 months ### "Carepatron" April 5, 2026 4.0 Carepatron has really made managing my workflow easier, and I would definitely recommend it to anyone looking for an all-in-one solution. Pros I have to say I’m really impressed with Carepatron. From the moment I started using it, I noticed how intuitive and user-friendly the interface is. Navigating the platform is a breeze, and that makes my day-to-day tasks so much smoother. What I particularly love is how it combines so many features into one seamless platform. The scheduling and note-taking functionalities are perfectly streamlined, saving me a lot of time and effort. Cons I experienced quite a bit of frustration with glitches and lagging. It often made navigating the platform feel disjointed and slow, which disrupted my workflow. I really hope the team can address these technical hiccups because the potential for the software is definitely there. Review Source Response from Carepatron April 8, 2026 Hi Haley, thank you for taking the time to leave a review! These concerns are noted and will be raised with the product team. Thanks for choosing Carepatron! KJ Krystle J. Therapist - Business Owner Mental Health Care Used the software for: 6-12 months ### "Carepatron is Great!" March 19, 2026 5.0 Have been using for months and I love the diverse options and the features. Very easy to use. I love love love the document section. There is value in the forms submitted by peers in similar work fields. Pros Ease to use, very user friendly outline. I also value all of the features and how helpful they are for my private practice. Scheduling is very helpful as well. Cons Nothing… it’s all great! I have truly not come into a feature that I can say that I don’t like. It’s really all good! Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Carepatron Best value and way more availabe features Review Source Response from Carepatron March 31, 2026 Hi Krystle, thank you for taking the time to leave a review and for the kind words! It means a lot to the whole team. Thanks for choosing Carepatron! LS Lindsay S. Program Director Mental Health Care Used the software for: Less than 6 months ### "Carepatron is worth it! " March 24, 2026 4.0 The experience has been great so far and I suspect as I get more familiar with the platform the ease of use will improve. Pros The value for money, customer support, and ability to communicate with clients. This system has everything that other similar systems have at a fraction of the cost. The help feature is easy to use and helps be find answers to any issues quickly. Cons Some of the features are a challenge to learn and can be difficult to navigate at times. I also wish there were some pre-built standardized assessment tools that are auto scored and pulled into the record for consistency and progress tracking. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Carepatron Lower cost but similar features making it overall the better option Review Source AD Alyssa D. Therapist Mental Health Care Used the software for: 1-2 years ### "One Stop Shop" July 1, 2025 4.0 Overwhelmingly positive. It has made things so much easier in my practice, which is important as a one-person show. Pros All functions required for a practice are in one place— scheduling, billing, client database, notes, and more. Developers are constantly working to improve the product and add new features Cons I wish that some of the features were a little easier to customize. For example, client forms should be easier to import and transform into a fillable form. Sometimes the interface isn't as intuitive as you might like it to be. Switched from [Picktime](https://www.capterra.com/p/171707/Picktime/) I needed something that was more comprehensive in being able to manage clients, documents, scheduling, and everything else. Review Source Response from Carepatron January 12, 2026 Thanks so much for your detailed feedback. We really appreciate you taking the time to share your experience. We're glad to hear that Carepatron has helped simplify things in your practice, especially as a solo provider. We also appreciate your comments on areas for improvement, especially around customizing forms and overall navigation. We're actively working on enhancing form functionality, and you can check out our guide on getting started with templates here: https://help.carepatron.com/en/articles/9868145-getting-started-with-templates Thanks again for being part of the Carepatron community. We're excited to keep supporting your growth. PZ Pam Z. Clinical Social Worker Mental Health Care Used the software for: 6-12 months ### "Great product low price!" March 27, 2026 5.0 It meets my needs as a solo practitioner and allows me to upload my forms quickly. Billing is great! Pros I switched from another mainstream EHR and found Carepatrin to be simple, easy to learn, capable of doing all tbag my other software did but at half the price! Cons I dont find the documents for intake as easy go navigate for parents and guardians as I prefer. I wish there was a way to see that two parents have signed consents easily without scrolling thohgh old docs. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Cost as solo practitioner for features. I saved 50/month switching. 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