# Page 9 | Carepatron Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Carepatron the right Mental Health solution for you? Explore 858 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/195467/Care-Patron/reviews --- Carepatron 4.4 (858) [View alternatives](https://www.capterra.com/p/195467/Care-Patron/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 9 - Reviews of Carepatron ## Showing most helpful reviews Showing 201-225 of 858 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use QT Quankela T. Nurse Practitioner Medical Practice Used the software for: 6-12 months ### "New Practice " March 21, 2026 5.0 Excellent, I can use more 1:1 meetings for navigation and available products for my use and practice. Pros Value for money, easy to use, and navigate. I like the various amounts of examples of documentation templates options available for use or creating one that suits your needs, you can use to create your own. Cons May options available for documentation, billing, and scheduling. I am still learning the system and what options I have available with my current plan Alternatives considered [Eagle Doc](https://www.capterra.com/p/10013355/Eagle-Doc/) Reason for choosing Carepatron Pricing and more options for a new practice starting out Review Source Response from Carepatron March 31, 2026 Hi Quankela, thank you for taking the time to leave a review and for the kind words! It means a lot to the whole team. Thanks for choosing Carepatron! CA Chelsea A. Marriage and Family Therapist Mental Health Care Used the software for: 6-12 months ### "A great EHR " March 24, 2026 4.0 Carepatron has been a great change overall. The system is easy to use, and they are constantly making improvements. Pros The program is easy to understand and the support team has been wonderful. Record-keeping is streamlined, and templates are easy to create and change. Cons The billing can be difficult to navigate and it is challenging to manage multi-therapist practices in regard to billing. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing Carepatron Ease of use and ease of transitioning records Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) The other EHR was very costly and the new features were beyond the scope of what my practice needed. Review Source ES Emily S. Nurse practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "A simple EHR that is easy to implement " March 19, 2026 4.0 Pros Carepatron is really easy to figure out and implement. I like the simple design and minimal tabs. I like that they are continually updating it and adding features to make patient care more seamless. I think the cost of membership is reasonable for small businesses. I have never had any issues with using the program on a computer or in the app. Cons I don't like that they advertise as "unlimited patients, free forever" because the free version is a very small amount of storage space. I also wish they offered an option to pay per patient encounter for businesses that are just starting out and don't yet have the patient volume to justify a set monthly subscription cost. Review Source Response from Carepatron March 24, 2026 Hi Emily, thank you for the honest feedback! The concern about how the free plan is advertised is fair and something we take seriously. The pay-per-encounter pricing idea for early-stage practices is also a genuinely interesting suggestion that we'll be passing on to the team. If you have any questions about what's included in each plan, our support team is available live through the help button in your workspace and is happy to help you find the best fit. ME Mary E. Therapist Mental Health Care Used the software for: Less than 6 months ### "Yes, its time to change EHR systems" March 24, 2026 4.0 Overall this is a great EHR, well worth the switch from over priced competitors, some billing things I would change but definitely a solid platform Pros The value for this EHR is much better than SP. They do not tier memberships to almost force you to take their premium for basic service. Great support and intuitive to use. Appointment management is a bit more hands on but manageable. Appointment reminders are good and timely. And I LOVE the note/session recording and generation. It saves me an enormous amount of time only having to proof read and make slight edits to all notes. Cons I have had a few bugs with the video service not loading correctly but very rarely. I also am not a big fan of the billing system mostly because there is not autopay feature and my clients have had trouble navigating it. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) overall cost, ai note taking and all included features Review Source AC Angela C. Psychologist Mental Health Care Used the software for: 6-12 months ### "Top notch support! " March 19, 2026 5.0 \[sensitive content hidden\] and the support team are very responsive and available to jump on a video call to help us troubleshoot as needed, when issues arise in our practice. Pros Support team is responsive and helpful. It is easy to use and provides good value for the money. We moved to Carepatron for the ease of the form templates but found it is much more user-friendly than our previous platform. Cons I admittedly didn’t take enough time to orient myself to the features of Carepatron but continue to learn about all it has to offer. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) We found the previous platform to be fairly limited in the features and options we needed Review Source Response from Carepatron March 31, 2026 Hi Angela, thank you for taking the time to leave a review and for the kind words! It means a lot to the whole team. Thanks for choosing Carepatron! JS JaKeitha S. Therapist Mental Health Care Used the software for: 6-12 months ### "Carepatron is amazing!" March 19, 2026 4.0 I will absolutely recommend carepatron. Overall this experience has been great and I have no true complaints that will deter me from using or recommending it. Pros The platform has been amazing with the value for money. It’s easy to use for m and my clients. I also love the ability to have appointment reminders to reduce late cancellations and no shows. Cons I think there are glitches with the client portal. I also do not like the AI feature as much due to frequent glitches. Review Source Response from Carepatron March 24, 2026 Hi JaKeitha, thank you so much and the 9/10 means a lot! The client portal glitches and AI reliability issues are noted and we're actively working on both. If you run into anything specific, our support team is available live through the help button inside your workspace. Thanks for recommending Carepatron! RR Raeann R. Director of Behavioral Health Mental Health Care Used the software for: 6-12 months ### "Overall great EHR" March 31, 2026 5.0 It has been a great experience. Customer service was great when I had an issue. The assessments and files are easy to use Pros I liked that it was inexpensive and had a lot of features. It was easy to navigate and save the assessments Cons That there isn’t a lower cost for non profit organizations and that was hard as I have interns who only use it throughout a short period of time Alternatives considered [TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Carepatron I liked the features and the price was cheaper. For a non profit. We don’t have a lot of funds for a system Review Source Response from Carepatron April 7, 2026 Hi Raeann, thank you for taking the time to leave a review! These concerns are noted and will be raised with the product team. Thanks for choosing Carepatron! MEB Mary Elizabeth B. Counselor Mental Health Care Used the software for: 6-12 months ### "Good platform overall, needs work with telehealth performance" March 27, 2026 4.0 Overall, I'm please with Carepatron. I do wish the video functions would be a little more streamlined. Pros The value for money is really great. It is easy for me to schedule and for my clients to schedule. Documentation is very simple, and the AI integration is helpful. I do appreciate the appointment reminders for my clients. Cons There is almost always an update to the system and this can be very frustrating on the client end and the clinician's. You may start a video and have to refresh in order for it to work. There are often bugs and many times I find I have to use a different video platform, which is extremely disappointing when you pay for a service. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) AI integration was nice to have and the price was a better value. Review Source KB Kara B. Speech Language Pathologist Health, Wellness and Fitness Used the software for: 6-12 months ### "Carepatron review " March 24, 2026 4.0 Overall satisfied. Visually clean and easy to use. Helpful interactions with support staff. Their responses were mostly timely. Pros User friendly, clean, intuitive interface. Visually surpasses all competitors by far and more streamlined as well. Able to use on desktop/laptop and on mobile. Cons Can be glitchy on mobile and freeze occasionally. Would be helpful if they could add whiteboard feature in videoconferencing tool. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Reason for choosing Carepatron Cost value, most modern, simple and clear user interface Review Source AJ Amena J. School-Based Social Worker Primary/Secondary Education Used the software for: 6-12 months ### "I love Carepatron" March 24, 2026 5.0 My experience has been great. It’s very affordable, and the customer service is amazing. They respond fast and are very supportive and helpful. Pros What I like most about Carepatron is that it is very simply and easy to use. It has so many useful features and templates. And it’s very affordable which I greatly appreciate. Cons What I liked least about Carepatron is that it felt slow or lagged but over time this has improved a lot. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing Carepatron Simplicity and affordability and all the features I wanted. Review Source Response from Carepatron March 31, 2026 Hi Amena, thank you for taking the time to leave a review! These concerns are noted and will be raised with the product team. Thanks for choosing Carepatron! KB Karmen B. Owner, Counselor, Coach Mental Health Care Used the software for: 6-12 months ### "Inexpensive Yet Professional" April 4, 2026 4.0 There was an initial learning curve getting used to the system and setting up all documentation templates, but once you get through that it is very easy to use. Pros It is inexpensive and fairly easy to navigate once you get oriented to it. Billing is incredibly easy and everything appears professional on the client end. Cons Appointment reminders do not automatically go out and have to be manually sent for each session. The system does not create a to do list (i.e. does not prompt you to write progress notes, treatment plans, etc.). Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Carepatron A friend recommended it and it is inexpensive. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Changed jobs and didn’t want to invest the money in TN. Review Source Response from Carepatron April 7, 2026 Hi Karmen, thank you for taking the time to leave a review! These concerns are noted and will be raised with the product team. Thanks for choosing Carepatron! RM Rebekah M. Occupational Therapist Medical Practice Used the software for: 1-2 years ### "Great so far! " March 19, 2026 5.0 Overall, it is a good experience. I just wish sending multiple intake forms could be an easier and more seamless process. Pros I love the value. I am a small business and it’s priced nicely for small business owners. I like the app and the ease of scheduling appointments on my phone. I love the templates and the ability to send my clients reminders. Cons At this time, sending initial paperwork is not the easiest task using any templates with signatures. If it is a child, the signature sometimes signs from the child. And not the parent, so that is my biggest complaint right now. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Due to the lower price range, and the fact that simple practice hiked their prices Review Source Response from Carepatron March 31, 2026 Hi Rebekah, thank you for taking the time to leave a review! These concerns are noted and will be raised to the product team. Thanks for choosing Carepatron! FM Fatma M. Mental Health Clinician Mental Health Care Used the software for: 6-12 months ### "New business owner " March 31, 2026 5.0 Fantastic. Has made starting and providing a new service smooth sailing. I have used other platforms in different work settings and this one is above the rest. Pros Very intuitive and easy to use. Handles everything I could need as someone starting a new business from appointment bookings, case note management, invoicing and even emails. The templates feature and database is wonderful as well. The customer support has been above and beyond. Cons I would like to be able to host meetings with other service providers who are not clients on the platform as that is not an option right now. Alternatives considered [Halaxia](https://www.capterra.com/p/233501/Halaxia/) Reason for choosing Carepatron Affordability, highly recommended on the internet by other clinicians, ease of use. Review Source Response from Carepatron April 8, 2026 Hi Fatma, thank you for taking the time to leave a review! These concerns are noted and will be raised with the product team. Thanks for choosing Carepatron! CH Caryl H. Clinical Psychologist Mental Health Care Used the software for: 2+ years ### "Great value great service" March 21, 2026 5.0 The overall experience is easy. It's easy to set up, keep client information organised and send/receive appointment notifications. Pros I find Carepatron to be excellent value for money, appointment reminders for clients and pretty easy to use Cons Transferring my documents/templates was not as quick and easy as I had hoped but with a bit of patience it is pretty achievable. Review Source Response from Carepatron March 31, 2026 Hi Caryl, thank you for taking the time to leave a review and for the kind words! It means a lot to the whole team. Thanks for choosing Carepatron! KH Kristen H. Therapist Mental Health Care Used the software for: Less than 6 months ### "Overall, great EHR!" March 19, 2026 3.0 It was overall great for me & my team! As a group we were able to create and share templates with ease and that was very helpful for the new therapists! Pros The value for money was great. I did love the templates and all the resources! Customer support was great and usually pretty helpful. Overall, the ease of use was decent and I didn’t have much trouble navigating the platform as a whole! Cons The patient records / charts were a little confusing to me. I had trouble with billing. The appointment manager & appointment reminders felt like a lot at times. The only bugs / issues I really found was just me struggling to use it, not necessarily like glitches or anything. Review Source Response from Carepatron March 24, 2026 Hi Kristen, thank you for the kind words and for sharing your team's experience! The patient records layout, billing flow, and appointment manager complexity are noted and will be going to the product team. If any of those areas are still giving you trouble, our support team is available through the help button in your workspace. Thanks for choosing Carepatron! SO Shantyl O. LPC Mental Health Care Used the software for: 6-12 months ### "Love Carepatron!" March 19, 2026 5.0 It’s been super easy and I’ve recommended to people who are just getting started. After I tested it I signed up for the year and plan to continue using it because it’s ease of using! Pros The booking, ease of creating forms, communication with any things I tried to figure out and needed assistance with. I’m a new business owner and this platform made it so much easier to get started than I was expecting! Cons I don’t know if this is really a complaint, but the app updates often and so just keeping the latest one updated. Not really a problem and honestly I love they are continuously improving things. Review Source Response from Carepatron March 31, 2026 Hi Shantyl, thank you for taking the time to leave a review and for the kind words! It means a lot to the whole team. Thanks for choosing Carepatron! SB Sylvia B. Family Medicine Doctor Medical Practice Used the software for: 6-12 months ### "A great platform for Family Doctors" March 19, 2026 3.0 I am happy to have a system that I can use remotely. Sometimes, information has to be duplicated, for instance when I have to write a prescription. Pros I have been using a number of medical software systems. It is a good system for storing medical information. Great for scheduling. It is secure and compliant with privacy requirements. Cons There are a few things. But by far the most important one (and therefore I will not mention the others), is the fact that the data (patient's past medical history, medications, allergies) does not transfer from one consultation to the other. This is a major impediment. Review Source Response from Carepatron March 24, 2026 Hi Sylvia, thank you for the feedback and for sharing such a specific and important gap. Patient history, medications, and allergies not carrying across consultations is a significant clinical workflow issue, especially in family medicine. This will be going directly to the product team. DD Dawn D. Psychotherapist Mental Health Care Used the software for: 6-12 months ### "Grateful for carepatron" March 19, 2026 5.0 Carepatron is easy to use and free for the small client load I use it for. Very grateful to not have to pay because my other EHR won’t allow me to document coaching clients. Pros I love Carepatron as an adjunct to my primary EHR. I have to have the other EHR in order to bill insurance. However, I appreciate having a solid site like Carepatron to document my self-pay clients. I haven’t had to use support, but they consistently reach out to offer help. Cons No issues thus far with Carepatron. It has been a smooth and easy site to use in my several month experience. Switched from [Zanda](https://www.capterra.com/p/180530/Power-Diary/) I switched to headway in order to be able to take insurance and consolidate all my scheduling and records in one place. However, for my Medicare clients who need a simple coaching I have no ability to enter their documentation on headway. Review Source Response from Carepatron March 31, 2026 Hi Dawn, thank you for taking the time to leave a review and for the kind words! It means a lot to the whole team. Thanks for choosing Carepatron! SK Shaheen K. Founder, Psychotherapist Mental Health Care Used the software for: 1-2 years ### "A good fit for Therapists in Private Practice. " March 24, 2026 5.0 It's been a good experience, and I look forward to using Carepatron in the long run. It meets all my requirements to maintain a private practice. It's HIPAA-compliant and ensures digital safety. Pros Carepatron offers a range of features that make the management of patient health practice easy. Their customer support is prompt. It's very easy to manage all the appointments through CarePatron. Cons I would like their payment gateway to be active in India. At times, their video call service glitches, but they work promptly to fix it. Review Source KM Kyle M. Administrative Assistant Medical Practice Used the software for: 1-2 years ### "Client Organization" March 24, 2026 4.0 Overall experience is above average. The helpdesk is quite to return questions while being very helpful. Pros Carepatron is very well organized. It is easy to add new clients, update information, and have multiple contacts for one client. Cons Being able to export groupings of data (for example all overdue bills from a certain time period) is not as user friendly Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Valant was very expensive and did not have a scheduling option Review Source HD Helen D. Registered Nurse, Coach. Mental Health Care Used the software for: 6-12 months ### "Great product for therapists" March 27, 2026 4.0 Great product and customer service was amazing when I needed it! I would recommend to other therapists, coaches etc Pros Great customer support, easy to use platform. It has a lot of features (although I only use a few of them). Cons I only use the very basic (note keeping) part of the platform. It would be great to have a version that is free or minimal for those who only want this basic functionality. Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Reason for choosing Carepatron Price, and suggestion that it was a local product. Also the offer of a free trial (although I thought basic features were free) Review Source Response from Carepatron April 13, 2026 Hi Helen, thank you for taking the time to leave a review! These concerns are noted and will be raised with the product team. Thanks for choosing Carepatron! MB Madison B. Exec Director Mental Health Care Used the software for: 1-2 years ### "Great but glitchy" March 24, 2026 4.0 Pros Great interface! Friendly. The staff is very communicative and the product is very flexible and feature-filled. Cons Can be very slow and unresponsive/glitchy at times. The “flow” pace could be improved without a doubt. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing Carepatron Cost and ease of use. Easy learning curve. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Cost. Ease of use differences which were significant. Review Source HJ Hanna J. Therapist Mental Health Care Used the software for: 6-12 months ### "Good EHR platform for first timer" March 19, 2026 5.0 I enjoy it a lot! It was my first time with a private practice and I found the recommendation for Carepatron on reddit. I'm glad I gave it a shot. Pros Customer support is prompt and always with an actual human. The platform is generally easy to use and user-friendly even for people not very experienced in tech. I like the appointment reminder features. Cons There are some bugs and issues that still need to be resolved. The automatic save changes feature on notes sometimes glitches and notes don't get saved and I find out about it later and have to rewrite, this has happened a few times. Review Source Response from Carepatron March 31, 2026 Hi Hanna, thank you for taking the time to leave a review! These concerns are noted and will be raised to the product team. Thanks for choosing Carepatron! JH Jennifer H. EIS Hospital & Health Care Used the software for: 1-2 years ### "Staff Calendar " March 19, 2026 5.0 Overall positive results experience, able to have multiple staff use the calendar for shared activities Pros Appointment reminders and email notifications for appointments, with the ability to attach corresponding docs Cons Multiple steps for appt confirming and changes that lead to inconsistency with appointment details for staff Review Source Response from Carepatron March 24, 2026 Hi Jennifer, thank you for the feedback and for sharing how your team is using Carepatron. We'll pass your feedback along to the product team, as it's the kind of thing that compounds quickly with a larger team. If you'd like to walk through any workarounds in the meantime, our support team is available through the help button in your workspace. Thanks for choosing Carepatron! TS Tinetta S. Speech-Lanuage Pathologist Individual & Family Services Used the software for: 6-12 months ### "Great Option for Small Business owners" March 20, 2026 4.0 Pros I liked that they have a free option for those who are growing their private practice or may do it on the side. The free option does include a lot of features that are super convenient (templates, online intake, Telehealth). Cons I can't figure out how I reached my storage limit when I only had 2 active clients in the system, both who I saw for less than 8 months total. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) Reason for choosing Carepatron Their services didn't seem legit and Carepatron seemed to have more options for theyr free plan. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) It was too expensive to maintain with my small caseload Review Source Response from Carepatron March 31, 2026 Hi Tinetta, thank you for taking the time to leave a review! These concerns are noted and will be raised with the team. Thanks for choosing Carepatron! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.