--- title: "Matterial Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Matterial Software - reviews, pricing plans, popular comparisons to other Knowledge Base products and more." source_url: "https://www.capterra.com/p/195494/matterial/" page_type: "product" language: "en" --- # Matterial Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Matterial ## What is Matterial? Helps you keep and share the valuable knowledge of your organization in one place. ## What is Matterial used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €30 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Matterial?[Manage this product listing](https://www.g2.com/products/matterial/claim_requests/new?auto=true) ## Matterial Overview Updated September 2026 AI summary Matterial offers knowledge management capabilities for organizations of all sizes, providing tools for content management, collaboration, access control, and full-text search. Teams can organize information in a structured knowledge base, enable discussions, and manage permissions. Available via cloud, web, and Windows, Matterial also supports integration through an API to fit into existing business workflows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Matterial 4.2 (5) VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price €30 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (5) Ease Of Use 4.7 (640) Value For Money 5.0 (4) Value For Money 4.5 (503) Customer Service 4.4 (5) Customer Service 4.6 (524) ## Matterial alternatives Highest Rated [4.7 (292)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (104)](https://www.capterra.com/p/130533/Helpjuice/reviews/) Starting price $120.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/195494/matterial/alternatives/) ## FAQs about Matterial Overview ### What company size and specific industries is Matterial built for? Matterial is designed for small to medium-sized organizations and enterprises, including international teams, tourism businesses, telecommunications providers, insurance companies, co-ops and clubs, government organizations, NGOs, and call centers. Features and Usability ### What are the key features of Matterial? Matterial offers API access, access controls and permissions, and catalog management for organizing content. It also includes collaboration tools, discussions and forums, content management, and knowledge base management. Additional features include a self-service portal, full-text search, and text editing for creating and retrieving information. Getting Started and Support ### What training and onboarding options does Matterial offer? Matterial offers in person training, live online sessions, and documentation to help teams get started. In person training supports guided setup with direct instruction, live online sessions allow remote guided learning, and documentation provides written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Matterial offer? Matterial provides chat support. No reviewer feedback about support is available, so user experience details such as response speed, helpfulness, or common issues cannot be confirmed from the catalog data. ## Features AI summary Based on 4,729 Knowledge Base reviews Capterra reviewers highlight these as the features buyers care about most when choosing knowledge management software: - **Knowledge Base Management** (**50%** of reviewers rated this feature as critical) - **Content Management** (**50%**) - **Document Management** (**48%**) Matterial supports **Knowledge Base Management** and **Content Management**, so teams can organize internal knowledge and keep information current in one place. However, it does not offer **Document Management**. Instead, it provides other relevant features such as **Access Controls/Permissions** (**44%**), **Text Editing** (**40%**), and **Full Text Search** (**39%**). These features help businesses control who can view or update content, create and refine documentation more easily, and find information faster, allowing teams to manage knowledge with less manual effort. Access Controls/Permissions Define levels of authorization for access to specific files or systems API Application programming interface that allows for integration with other systems/databases Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Discussions/Forums Online forums/groups where users can ask questions, share ideas, best practices, etc. Matterial 10 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - API: Application programming interface that allows for integration with other systems/databases - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Full Text Search: Search for specific words or phrases within a document or database - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Text Editing: Edit text as needed --- Get Advice We can help you find the software with the features you need. Features 3.8 (5) 3.8 Based on 5 reviews ## Pricing Value for money 5.0 (4) Free Trial Free Version Basic €30.00 Per User,Per Month Value for money 5.0 (4) 5.0 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (5) 4.4 Based on 5 reviews ## User reviews Overall rating 4.2 Based on 5 reviews Filter by rating 5(2) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent SK Sarah K. board member Civic & Social Organization ### "review for matterial" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 18, 2019 Pros Most of the features/tools were self-explanatory which made it very ease to work with matterial. Cons Some features we would have liked haven´t been included or haven´t worked yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Pia S. Mitglied des Aufsichtsrats Philanthropy ### "Easy to use document vault and knowledge sharing platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 8, 2019 Within Synthro eG we are sharing all relevant information via matterial. Since most collegues do not work at the same place efficient information sharing is crucial to our business. Furthermore informations can vary in form and content a lot and matterial has a spot for each record to be shared and filed. Also we need to document certain processes by law and matterial provides all functionalities that need to be covered to keep to European data security and tax laws to do this properly. Pros Modern look, ease of use with no need of exessive training, easy to share with new collegues, fast entry of thoughts, documents, protocols and other relevant information, multiple search options to find documents wven if you forgot where you filed them by simple logical steps. Cons ...there are always more features a software could provide. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TR Thorsten R. Board Member Events Services ### "Distribute Information for Team, Management and Customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 8, 2019 We provide Coworking services . Matterial is our platform to collect and provide information for the coworkers, the team and the management. With groups, permissions and tasks it helps us to organize and distribute the documents and information efficiently. Pros Easy editor, modern user interface, quick search. Tasks, groups and approvals are important for our processes. Cons Sometimes the search result sort order is strange and I need to manually filter and re-sort although I would expect to see my document in the first hits. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JK Johannes K. Art Director Design ### "Easy to use multitool " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 6, 2019 I’m working for a small agency and we are mainly using matterial to work out different ideas from vague thoughts to concepts. Due to its simple interface it’s a tool that’s easy to understand, access and use in cooperation and exchange at an early project state. I personally use it as my „fishbowl“ to put down ideas roughly I want to work out later. It’s a great tool that needs the dedication of your coworkers as well to unfold it’s true potential. Pros \- Easy to use (minimal/simple interface) - search function instead of a structured folder-system - runs quick, stable and without failures Cons \- I like the idea of a browser-based webapp but sometimes I'm missing a mobile app (notifications, offline editing,...) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 7, 2019 Johannes, thank you for your review. We are actively working on a mobile app so in the near future you will be able to work mobile. TH Thomas H. Director Civic & Social Organization ### "Having a place to put our knowledge - simple but yet powerful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 25, 2019 The software focuses on what's really needed and keeps things easy. I like the fact, not having tons of features that I don't need - I want to focus on getting things done. Pros Well, first thing, 5 users fully featured for free is a pretty good deal. Most other products I was looking at only offer trials. We started out with this and over time then we switched to more users. It is well designed and easy to use but at the same time, it has a lot of features. First, when I started to use it, I was not sure about the fact that matterial uses markdown to store the written content. But as soon as I wrote some documents a really started to appreciate the simple but powerful markdown formatting, because I can directly format while I am typing without having to use the format toolbar and it gives me full control. Last but not least, it forces you to focus on content and not fancy formatting. Also, bringing the content on our web site is much easier getting clear and simple document content without all the Html stuff that other systems spit out. We are using the easy matterial APIs to do that and our developers loved it. Cons The mobile app is missing but the web app works well on my iPhone so it is ok. Also if I know that it will be coming. Alternatives considered [Confluence](https://www.capterra.com/p/136446/Confluence/) Reasons for choosing Matterial We started to use it with the free plan for 5 users. But it is not a trial or something like the others - it is fully featured. Confluence has a lot more features but it stroke me just too much - we did not need all these extra features and me as also being in the Admin role, I wanted an easy to support product. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.