# RAY Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about RAY Software - reviews, pricing plans, popular comparisons to other Online Ordering products and more.

Source: https://www.capterra.com/p/195576/BotBit

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# 

 RAY Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on June 12, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

RAY

## What is RAY?

RAY gives restaurants a complete, commission-free online ordering system - a branded website and mobile app, direct pickup and delivery, and POS integration - so they capture orders without handing 20-30% to third-party marketplaces. Guests order in a few taps from Google, WhatsApp, Instagram, or the restaurant's own site, while RAY centralizes menus, payments, and customer data in one place. The result: more direct orders, higher margins, and full ownership of the customer relationship.

## What is RAY used for?

[Food Delivery](https://www.capterra.com/food-delivery-software/)[Online Ordering](https://www.capterra.com/online-ordering-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)

Top alternative

Featured

Overall rating

Based on 10 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$199

Flat Rate, Per Month

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for RAY?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www2.botbit.io&name=RAY)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### RAY

4.9 (10)

VS.

[4.3 (2,934)](https://www.capterra.com/p/31898/Constant-Contact/reviews/)

Starting Price

$199

Flat Rate, Per Month

Starting Price

$12

Usage Based, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (10)

Ease Of Use

4.3 (2,882)

Value For Money

4.7 (10)

Value For Money

4.1 (2,207)

Customer Service

4.8 (10)

Customer Service

4.2 (2,051)

## RAY alternatives

[4.3 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.5 (6,243)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/)

Starting price

$16.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

Highest Rated

[Systeme.io](https://www.capterra.com/p/198994/Systeme/)

[4.8 (2,128)](https://www.capterra.com/p/198994/Systeme/reviews/)

Starting price

$17.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/198994/Systeme/)

[View all alternatives](https://www.capterra.com/p/195576/BotBit/alternatives/)

## FAQs about RAY

Overview

### Which roles and teams benefit most from RAY?

RAY is most used by administrative staff, analysts, marketing teams, sales roles, and managers who need organized daily operations and clearer performance visibility. Administrative and front-desk teams use it to streamline routine tasks, while analysts, marketers, and finance professionals track results. Managers and business leaders rely on it for oversight, coordination, and decision-making.

Answer based on 10 reviews

Overview

### What company size and industries is RAY built for?

RAY is built mainly for small businesses, which account for 70% of reviewers, especially in Food & Beverages at 50%. It also serves enterprises at 20% and midsize businesses at 10%, with additional adoption in Sports at 30% and Government Administration at 10% across the United States, Mexico, Colombia, and Argentina.

Answer based on 10 reviews

Features and Usability

### What are the key features of RAY?

RAY offers activity dashboards, monitoring, and multi-location support, plus API access and data import/export. It also includes survey and feedback tools such as mobile surveys, offline response collection, NPS survey structure, response management, and negative feedback management, along with reporting/analytics, sentiment analysis, and review monitoring.

Integrations

### Which third-party tools and platforms does RAY integrate with?

RAY connects natively to SpotOn, Square for Restaurants, Toast POS, and TouchBistro. These integrations cover restaurant and point-of-sale platforms, giving RAY support for common payment, ordering, and venue management systems.

Getting Started and Support

### What training and onboarding options does RAY offer?

RAY provides live online sessions, webinars, documentation, and videos for training and onboarding. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for learning features and reviewing setup steps as needed.

Getting Started and Support

### What customer support options does RAY offer?

RAY offers email/help desk, FAQ/forum, knowledge base, 24/7 live rep, and chat support. These channels give users multiple ways to find answers or contact assistance, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations.

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Campaign Management

4.8 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

CRM

3.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Customizable Templates

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Pre-designed layouts that can be customized to match preferences and requirements

Real-Time Notifications

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Notifications that are delivered to users as soon as an event occurs

Reporting/Analytics

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

API

3.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

RAY 26 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Application programming interface that allows for integration with other systems/databases

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Create and send email blasts/campaigns

Dispatch food deliveries

Serves restaurants

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Automate workflows and trigger campaigns based on customer actions

Manage and support multiple languages

Manage and support multiple locations

Tracks and processes online orders

Accept and process online payment transactions

Make and manage reservations online

Manage and track customer orders for goods, investments, or any other purchases

Track orders throughout the fulfillment process

Notifications that are delivered to users as soon as an event occurs

View and track pertinent metrics to find patterns and gain insights from data

Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants

Group leads or contacts based on their specific characteristics

Send messages via SMS

Interact with data visualization elements, such as charts and graphs, to drill down into data

Get Advice

We can help you find the software with the features you need.

Features

4.8 (10)

4.8

Based on 10 reviews

## Pricing

Value for money

4.7 (10)

[View pricing plan details](https://www.capterra.com/p/195576/BotBit/pricing/)

WalkIns

$199.00

Flat Rate,Per Month

It includes:

-   Get more walk-ins from nearby customers
-   Optimized website on Google Search and ChatGPT
-   AI Hostess
-   Reply to all reviews effortlessly
-   Generate 50% more reviews

Direct Bookings

$199.00

Flat Rate,Per Month

It includes:

-   Get more walk-ins from nearby customers
-   Optimized website on Google Search and ChatGPT
-   AI Hostess
-   Reply to all reviews effortlessly
-   Generate 50% more reviews
-   Direct Bookings platform
-   Loyalty program

Your Delivery

$299.00

Flat Rate,

It includes:

-   Get more walk-ins from nearby customers
-   Optimized website on Google Search and ChatGPT
-   AI Hostess
-   Reply to all reviews effortlessly
-   Generate 50% more reviews
-   Zero-commission delivery
-   Loyalty program
-   Branded mobile app

Value for money

4.7 (10)

4.7

Based on 10 reviews

## Integrations

[

Toast POS](https://www.capterra.com/p/136301/Toast-POS/)[

TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[

Square for Restaurants](https://www.capterra.com/p/175628/Square-Point-of-Sale/)[

SpotOn](https://www.capterra.com/p/185886/SpotOn/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (10)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (10)

4.8

Based on 10 reviews

## User reviews

Overall rating

4.9

Based on 10 reviews

Filter by rating

5(9)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MB

Melina B.

Digital MKT Manager

Food & Beverages

### "Excelente y eficiente"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 27, 2025

Es excelente, desde la buena predisposición y su amplio conocimiento en el área. Hasta las presentaciones y eficiencia en el manejo de las marcas.

Pros

La información representada en el dashboard y \[contenido sensible oculto\] es excelente como asesor de cuentas, manejando todo, en las presentaciones y la predisposición inmediata en cualquier consulta.

Cons

No tener una herramienta de reporte automático de reviews para reviews de 1 estrella sin comentarios.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BC

Briggit C.

Analista

Food & Beverages

### "Evalución Ray"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

May 29, 2024

Pros

El alcance que puedo tener armando campañas

Cons

Siento que no es muy facil para aprender

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FM

Fernando M.

Gerente

Food & Beverages

### "Un servico rapido y agil"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 21, 2024

Muy buena. Las actualizaciones, realemnte cumple con mis expectativas como Gerente.

Pros

Que los clientes pueden hacer reseñas y nos llegan inmediatamente, la getion con graficos y comparaciones periodicas segun periodos, lo facil de entender.

Cons

Nada, es realmente efectivo, y agil. Solo lo utilizo para mantener reporte y control de reseñas.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EG

Elian G.

asesor comercial

Sports

### "buen servicioo "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 9, 2024

me gusta mucho por que me puedo organizar con los contactos y puedo gestionar las ventas con exito

Pros

la facilidad de poder generar contactos y poder llevar un control de los mismos, tambien es una buena herramienta para un vendedor

Cons

no tener un acceso rapido a las tareas que se estan venciendo, con tener notificaciones en ese aspecto, pero no dejo de insistir que es un buen producto

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CC

Cesar C.

encargado

Food & Beverages

### "contento por haber encontrado esta herramienta "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 24, 2024

para mi que no estaba muy relacioanado con esta area de la empresa me resulta una herramienta muy practica y siempre busco utilizarla mas y aprovechar al maximo cada herramienta que brinda

Pros

la practicidad de utilizarla, todas sus herramientas son practicas y sus graficos faciles de leer

Cons

en todo este tiempo no encontre alguna desventaja, ante cualquier duda habe con atencion al cliente y a respuesta fue casi inmediata

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Gonzalo C.

Analista de Marketing

Marketing and Advertising

### "El uso de Ray en Temple cerveza"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 5, 2024

Pros

La gestión de campañas y la posibilidad de exportar reseñas.

Cons

El análisis de sentimientos. Debería poder exportarse y sus gráficos presentarse de forma más legibles.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

YV

YESICA VALERIA V.

ADMINISTRATIVO

Sports

### "RESEÑA YESICA VIVAS"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 29, 2023

Pros

Facilidad de uso, intuitivo, con enfoque en la eficacia, practicidad.

Cons

Hasta el momento no encuentro problema alguno.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RS

Rodrigo S.

Socio Gerente

Food & Beverages

### "Herramienta imprescindible para tu negocio"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

November 28, 2023

Es buena pero estoy trabajando para poder armar un equipo que se ocupe de utilizar la herramienta más eficientemente.

Pros

Su automatización y facilidad en su usabilidad.

Cons

Si o si requiere que alguien de la empresa esté abocado a la plataforma para sacarle real provecho.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FE

Florencia E.

Finance Analyst Sr

Sports

### "Super satisfechos con el servicio"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 13, 2023

Pros

Me ayudo a centralizar las reseñas de mi negocio y automatizar las respuestas a esas reseñas. Con la nueva funcionalidad de sentimiento me ayudó a detectar imperfecciones en el servicio ofrecido. Pudimos definir palabras claves y me da un % del sentimiento hacia esa palabra. Si es positivo, o negativo. Permite tambien identificar el % que representa a cada sucursal.

Cons

Se podría sumar un poco mas de personalización al portal de captación de datos. Pero ya ha sido reportado y el equipo están trabajando en la actualizacion.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LS

Lourdes S.

Recepcionista

Government Administration

### "Excelente herramienta para gestionar el trabajo"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 7, 2023

Lo utilizo hace un año de forma diaria y la realidad es que es muy util, facil de usar y satisfactoria a las tareas que se nos asignan, y por lo tanto, trae orden y control sobre la gestión del negocio.

Pros

Lo que más me gustó es el fácil manejo del programa y lo simple que es organizar todo mediante el mismo.

Cons

A veces se buggea, pero despues de reiniciar el programa, funciona bien.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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