--- title: "Checkpoint EHR Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Checkpoint EHR Software - reviews, pricing plans, popular comparisons to other Mental Health products and more." source_url: "https://www.capterra.com/p/195586/Checkpoint-EHR/" page_type: "product" language: "en" --- # Checkpoint EHR Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Checkpoint EHR ## What is Checkpoint EHR? Checkpoint EHR streamlines operations for mental health practices & agencies with a 3-in-1 electronic health record, so clinical staff can stay focused on their #1 priority: their clients. As a cloud-based, HIPAA-compliant solution, Checkpoint EHR handles everything from intake, clinical notes, and assessments, to e-prescriptions, hands-free billing, and clearinghouse. With a 99% clean claim rate, a very intuitive interface, and a modern client portal, be among the 1000s of therapists enjoying the benefits of our comprehensive practice management system. ## What is Checkpoint EHR used for? [Mental Health](https://www.capterra.com/mental-health-software/)[Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 25 user reviews Reviews sentiment Positive 92% Neutral 8% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Electronic Medical Records / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Checkpoint EHR?[Manage this product listing](https://www.g2.com/products/checkpoint-ehr/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Checkpoint EHR 4.7 (25) VS. [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price Contact vendor Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (25) Ease Of Use 4.5 (708) Value For Money 4.7 (23) Value For Money 4.2 (578) Customer Service 4.8 (25) Customer Service 4.3 (644) ## Checkpoint EHR alternatives Highest Rated [4.8 (535)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (673)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.1 (1,133)](https://www.capterra.com/p/48210/ChiroTouch/reviews/) Starting price $329.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [4.7 (971)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/195586/Checkpoint-EHR/alternatives/) ## FAQs about Checkpoint EHR Overview ### Which roles and teams benefit most from Checkpoint EHR? Checkpoint EHR is most used by behavioral health administrators, intake and care coordination teams, billing staff, and clinical professionals. Owners, directors, and CEOs use it to oversee operations and compliance, while therapists, counselors, and supervisors rely on it for documentation, client tracking, scheduling, and reimbursement workflows. Answer based on 25 reviews Overview ### What company size and industries is Checkpoint EHR built for? Checkpoint EHR serves mental and behavioral health clinicians, with reviewers coming entirely from small businesses at 100% and mainly from Mental Health Care at 72%. It also appears in Hospital & Health Care at 16% and Health, Wellness and Fitness at 8%, supporting agencies, clinics, and private practices. Answer based on 25 reviews Features and Usability ### What are the key features of Checkpoint EHR? Checkpoint EHR offers appointment scheduling, calendar management, rescheduling, and confirmations/reminders for patient visits. It also includes charting, clinical notes, treatment planning, and initial assessments, plus claims management, claims scrubbing, electronic payments, e-prescription, patient portal, document management, and reporting & statistics. Getting Started and Support ### What training and onboarding options does Checkpoint EHR offer? Checkpoint EHR provides live online sessions, webinars, documentation, and videos to support team training. Live online sessions and webinars allow guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and review. Getting Started and Support ### What customer support options does Checkpoint EHR offer? Checkpoint EHR provides Email/Help Desk, a Knowledge Base, and Phone Support. Users describe customer service as knowledgeable and helpful, with staff assisting through issues and meeting company needs. Some also note the software can be less user friendly for specific peer support workflows. Answer based on 4 reviews ## Features AI summary Based on 4,113 Mental Health reviews Capterra data shows that buyers of Electronic Medical Records rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) Checkpoint EHR supports all three of the features reviewers rate most highly: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help healthcare organizations protect sensitive patient data, maintain accurate and accessible records, and document care efficiently, allowing teams to support compliance, improve clinical workflows, and deliver more consistent patient care. HIPAA Compliant 5.0 (20) 65.00% of 20 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 4.8 (16) 81.25% of 16 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Medical Billing 4.6 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Calendar Management 4.5 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Document Management 4.8 (19) 84.21% of 19 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Checkpoint EHR 52 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Security: Protect sensitive data for digital privacy - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation: Witness statements, confessions, time cards, video footage, and other investigation materials are stored in secure designated data warehouses for safe keeping throughout the investigaiton process. - Documentation Management: Manage product specific documents in a categorized order - E-Prescribing: Transmit prescriptions to pharmacies electronically - E-Prescription: Facilitates the electronic prescribing, screening, note-taking, and recalling of medication. - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - EMR/EHR: Create and securely store digital patient records - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Database: A repository of patient data, including their past and current health issues, treatment history, and more - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Get Advice We can help you find the software with the features you need. Features 4.6 (25) 4.6 Based on 25 reviews ## Pricing Value for money 4.7 (23) ### Starting price Free trial not available Value for money 4.7 (23) 4.7 Based on 23 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (25) 4.8 Based on 25 reviews ## User reviews Overall rating 4.7 Based on 25 reviews Filter by rating 5(19) 4(4) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent AH Amanda H. Director Hospital & Health Care ### "Director-Coowner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 1, 2025 Checkpoint customer service is always finding ways to assist and support our company needs. Pros Efficiency and ease of entering patients information. Cons Nothing at this time to report. Checkpoint is doing well Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FR Freda R. CLIENT CARE MGR. Mental Health Care ### "MY FIRST EHR EXPERIENCE" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 February 3, 2025 ON A SCALE OF 1-5; 5 BEING THE EXCELLENT I WOULD SAY CHECKPOINT IS ABOUT A 3. THE BIGGEST PROBLEM IS THE CONSTANT ISSUES... Pros THE EASE TO MANEUVER IN THE SYSTEM. I DO LIKE THE FACT THAT IT WILL CATCH DUPLICATE CHARTS. I LIKE THE ABILITY TO DELETE PRIOR TO BILLING. MY STAFF MAKE MISTAKES OFTEN WITH THE DATES SO IT'S GREAT TO BE ABLE TO JUST DELETE WHEN NEEDED AND CHANGE THE DATE WHEN SIMPLE MISTAKES ARE MADE. Cons NOT ENOUGH TIME BEFORE TIMING OUT, BETTER WITH CHANGES. THE CLIENT PORTAL NOT THE EASIEST TO MANEUVER. ALSO AT LEAST EVERY OTHER WEEK WE HAVE ISSUES WITH IT NOT WANTING TO OPEN; EVEN AFTER WE CLEAR OUT THE HISTORY. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BW Beverly W. CEO Mental Health Care ### "Very supportive and responsive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2025 I have been with Checkpoint since I had my agency in 2009 and now I am back as an individual provider, which has been almost 10 years. Pros Responds quickly and provides support immediately. Cons Would like more clarity and support on denied claims. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SD Sydney D. Administrative Services Manager Mental Health Care ### "User friendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 12, 2024 Pros User friendly for staff members, document retention and management, billing interface and reporting Cons Occasional billing errors (duplicate billing) Switched from [Patagonia Health](https://www.capterra.com/p/125099/Patagonia-Health-EMR/) It was expensive, and not very user friendly Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LM LIZZY M. Assistant Mental Health Care ### "My experience with Checkpiont." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2024 Pros easy to search for clients and adding clients Cons I don't have any issues , there is always someone that is helping us . Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LG Leydy G. Intake Coordinator Mental Health Care ### "Great Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2024 Very easy to navigate on a daily basis. Pros Every time i have an issues, \[sensitive content hidden\] helps us to the best of her ability. Cons There is nothing, every time I'm having a hard time there's someone happy to help. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LB Linda B. Agency Owner Mental Health Care ### "I Chose Checkpoint" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 2, 2024 Staff is friendly and helpful. There has never been an issue that the team was unable to resolve. I would like more assistance with billing issues with the various insurance companies. Pros Good application to work with staff and clients. Cons It is not always user friendly for the specific needs of peer support services. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VC Valentina C. Administrator-Care manager support Mental Health Care ### "Good service overall" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2024 As mentioned before, CP it's very easy to navigate, been using it for a year and never had any issues with it. Pros Easy to navigate and people super friendly when you're seeking help. Cons Never had an issue with CP, every time we had a problem, everyone was very helpful. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GB Gwendolyn B. CEO Mental Health Care ### "PTIP Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2024 Overall, it has been a good experience and I really don't have any complaints. Pros The timeliness in getting a response from the staff. Cons Not being able to get the denied and or rejected claims resubmitted by the staff. I beleive it should be something they should do as well. Reasons for choosing Checkpoint EHR It was used by former employer and I was familar with it and once I started by own business I decided to use it for my own organization. I am hoping to continue having a great working relationship as my organization expands. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GL Gwendolyn L. Human Resource Director Health, Wellness and Fitness ### "Ruth Family Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2024 Pros How convenient it is to locate patients, run reports, and re bill insurances. Cons During an audit, the insurance company requests medical notes for a specific time period. It would be helpful to pull a notes report in bulk and not one by one. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/195586/Checkpoint-EHR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Fusion vs Checkpoint EHR](https://www.capterra.com/compare/136876-195586/Pediatric-Therapy-EMR-vs-Checkpoint-EHR)