# Checkpoint EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Checkpoint EHR the right Electronic Medical Records solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/195586/Checkpoint-EHR/reviews --- Checkpoint EHR 4.7 (25) [View alternatives](https://www.capterra.com/p/195586/Checkpoint-EHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Checkpoint EHR Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews SD Sydney D Administrative Services ManagerMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “User friendly for staff members, document retention and management, billing interface and reporting“ July 12, 2024 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GB Gwendolyn B. CEO Mental Health Care Used the software for: 1-2 years ### "PTIP Review" July 2, 2024 5.0 Overall, it has been a good experience and I really don't have any complaints. Pros The timeliness in getting a response from the staff. Cons Not being able to get the denied and or rejected claims resubmitted by the staff. I beleive it should be something they should do as well. Reason for choosing Checkpoint EHR It was used by former employer and I was familar with it and once I started by own business I decided to use it for my own organization. I am hoping to continue having a great working relationship as my organization expands. Review Source BW Beverly W. CEO Mental Health Care Used the software for: 1-2 years ### "Very supportive and responsive" February 3, 2025 5.0 I have been with Checkpoint since I had my agency in 2009 and now I am back as an individual provider, which has been almost 10 years. Pros Responds quickly and provides support immediately. Cons Would like more clarity and support on denied claims. Review Source FR Freda R. CLIENT CARE MGR. Mental Health Care Used the software for: 2+ years ### "MY FIRST EHR EXPERIENCE" February 3, 2025 3.0 ON A SCALE OF 1-5; 5 BEING THE EXCELLENT I WOULD SAY CHECKPOINT IS ABOUT A 3. THE BIGGEST PROBLEM IS THE CONSTANT ISSUES... Pros THE EASE TO MANEUVER IN THE SYSTEM. I DO LIKE THE FACT THAT IT WILL CATCH DUPLICATE CHARTS. I LIKE THE ABILITY TO DELETE PRIOR TO BILLING. MY STAFF MAKE MISTAKES OFTEN WITH THE DATES SO IT'S GREAT TO BE ABLE TO JUST DELETE WHEN NEEDED AND CHANGE THE DATE WHEN SIMPLE MISTAKES ARE MADE. Cons NOT ENOUGH TIME BEFORE TIMING OUT, BETTER WITH CHANGES. THE CLIENT PORTAL NOT THE EASIEST TO MANEUVER. ALSO AT LEAST EVERY OTHER WEEK WE HAVE ISSUES WITH IT NOT WANTING TO OPEN; EVEN AFTER WE CLEAR OUT THE HISTORY. Review Source AH Amanda H. Director Hospital & Health Care Used the software for: 2+ years ### "Director-Coowner" April 1, 2025 5.0 Checkpoint customer service is always finding ways to assist and support our company needs. Pros Efficiency and ease of entering patients information. Cons Nothing at this time to report. Checkpoint is doing well Review Source LM LIZZY M. Assistant Mental Health Care Used the software for: 1-2 years ### "My experience with Checkpiont." July 10, 2024 5.0 Pros easy to search for clients and adding clients Cons I don't have any issues , there is always someone that is helping us . Review Source HC Houston C. Professional Counselor Mental Health Care Used the software for: 2+ years ### "Organized and User Friendly" June 3, 2024 5.0 Pros I love the user ease of the EHR as a whole. It is not bombarded by a bunch of extra stuff and pages. I love the reports options. It has been one of the best EHRs I have used in my career if not the best that I have tried. They are always trying to improve and take suggestions from those using the system on how to improve. Cons When they update things often they take away or change things that we felt were user friendly and worked well the way they were and make it slightly more complicated. When certain updates happen it will glitch and not save some things. When we open our viewer now to view documents a lot of time our documents show as symbols instead of the text but are normal when we download them so we are not able to view a lot of our documents once uploaded when they made the last change with opening documents and now have to download most of our documents if we want to read them. Review Source LG Leydy G. Intake Coordinator Mental Health Care Used the software for: 2+ years ### "Great Experience" July 10, 2024 5.0 Very easy to navigate on a daily basis. Pros Every time i have an issues, \[sensitive content hidden\] helps us to the best of her ability. Cons There is nothing, every time I'm having a hard time there's someone happy to help. Review Source VC Valentina C. Administrator-Care manager support Mental Health Care Used the software for: 1-2 years ### "Good service overall" July 2, 2024 5.0 As mentioned before, CP it's very easy to navigate, been using it for a year and never had any issues with it. Pros Easy to navigate and people super friendly when you're seeking help. Cons Never had an issue with CP, every time we had a problem, everyone was very helpful. Review Source SF Sandra F. Intake coordinator Mental Health Care Used the software for: 1-2 years ### "Easy to navigate " July 1, 2024 5.0 Overall, my experience has been good. I have not had any problems with checkpoint. Pros Checkpoint is very simply and easy to navigate. Cons The changes with the diagnoses. You can't not put end dates to the diagnoses with the new changes. Review Source LB Linda B. Agency Owner Mental Health Care Used the software for: 1-2 years ### "I Chose Checkpoint" July 2, 2024 4.0 Staff is friendly and helpful. There has never been an issue that the team was unable to resolve. I would like more assistance with billing issues with the various insurance companies. Pros Good application to work with staff and clients. Cons It is not always user friendly for the specific needs of peer support services. Review Source GL Gwendolyn L. Human Resource Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Ruth Family Services" July 1, 2024 5.0 Pros How convenient it is to locate patients, run reports, and re bill insurances. Cons During an audit, the insurance company requests medical notes for a specific time period. It would be helpful to pull a notes report in bulk and not one by one. Review Source SD Sydney D. Administrative Services Manager Mental Health Care Used the software for: Less than 6 months ### "User friendly" July 12, 2024 4.0 Pros User friendly for staff members, document retention and management, billing interface and reporting Cons Occasional billing errors (duplicate billing) Switched from [Patagonia Health](https://www.capterra.com/p/125099/Patagonia-Health-EMR/) It was expensive, and not very user friendly Review Source TS Thomas S. Therapist Mental Health Care Used the software for: 2+ years ### "Review of Checkpoint EHR" June 4, 2024 4.0 Overall I get it a 9/10. It helps me as a single business owner get a lot of things done in an organized, quick, and concise way. Pros I met them at a conference and the staff was very knowledgeable. Their customer service has been top-notch since I purchased the software. I never have had an issue and they also help me figure out my problems. They continue to upgrade and improve the software regularly. Cons At first, it took a little getting used to it. However, it did not take long and I was up and running. I do wish it had a HIPAA-compliant video platform as part of the package so that it was all integrated. Review Source BA Brittany A. Qbhs Mental Health Care Used the software for: 2+ years ### "Checkpoint " June 3, 2024 5.0 Overall I love it and would definitely recommend Pros I believe the software is Convenient and easy to manage Cons Sometimes the site Freezes and glitches Review Source KW Kayla W. Billing Officer Mental Health Care Used the software for: 1-2 years ### "Simple and easy to learn" June 3, 2024 5.0 My experience has been. Customer service is quick Pros I have not had any issues with Checkpoint it is very simple to navigate Cons The only suggestion is to make it to where you can unlock a note once signed. Review Source PO Pius O. Mental Health Therapist Hospital & Health Care Used the software for: 2+ years ### "Amazing Software" June 4, 2024 5.0 I enjoy using Checkpoint and i also love the outlook and user friendly interface Pros The ease of navigating the system is amazing and easy to learn Cons I actually like it very much and its hard to see any Cons Review Source TH Tanna H. QMHP and Case Manager Hospital & Health Care Used the software for: 2+ years ### "Checkpoint User" June 3, 2024 4.0 Overall it does get the job done fast and easy Pros It is easy to save and submit the progress notes Cons When choosing a client name the system buffers Review Source VS Vickie S. Owner Mental Health Care Used the software for: 2+ years ### "Checkpoint review " June 3, 2024 5.0 Pros This software for mental health is really easy to go through. Cons The support has been slow at times, but for the past year it has been amazing! Review Source MV MaQuita V. Qualified Mental Health Professional Health, Wellness and Fitness Used the software for: 1-2 years ### "Checkpoint Usage" June 3, 2024 5.0 Overall, it's an easy system to operate. Pros The system is easy to use. The system is easy to navigate. Cons Sometimes the system lags. It will prompt to start over. Review Source CF Catina F. Executive Assistant Mental Health Care Used the software for: 1-2 years ### "GO CHECKPOINT! " June 3, 2024 5.0 Pros Easy to use! Love the way the layout is! Cons Really nothing! Support has come a long way! Review Source AW AISIAH W. BILLING Mental Health Care Used the software for: 2+ years ### "Checkpoint EHR" March 26, 2024 5.0 It's been a positive experience, customer service is excellent and there's a wide range of products/services offered that help with billing. Pros Ease of use- the interface is user friendly, so training new staff to use it is a breeze. The ability to add/edit/remove billing codes as needed is also extremely useful. Cons There are periods where providers are unable to enter/save notes, but these are sporadic and usually fixed quickly. Switched from [ICANotes](https://www.capterra.com/p/17102/ICANotes/) ICANotes was too slow to use for multiple providers, and the main complaint from staff was that it was slow, they had difficulty trying to sign or edit notes. Review Source RC Rebecca C. Clinical Supervisior Individual & Family Services Used the software for: 2+ years ### "EHR Review " March 12, 2024 3.0 I enjoy Integrity overall, one of my favorite EHRs. Pros I feel like Integrity is easy to use and has a clean interface. Cons Sometimes it doesn't work the way it should. If I run a report at times I get different results. Reason for choosing Checkpoint EHR N/A I was not here for that process..... Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Product not listed - Was not apart of that process..... Review Source PP Pattie P. Office Manager Mental Health Care Used the software for: 2+ years ### "I have used Checkpoint for a long time, EXCELLENT EHR" March 25, 2024 5.0 Wonderful, never really had any problems, and I have been using them for so long. Pros I always get an answer right away when I have a question about anything. The customer services is outstanding. Cons I would like more choices for Client reports. Review Source KS Kellie S. Administrative Assistant Mental Health Care Used the software for: 6-12 months ### "Checkpoint Review " March 26, 2024 5.0 My overall experience is excellent. I have really enjoyed the system Pros Checkpoint is easy to navigate. The system bills itself. Cons There is nothing that I least like about Checkpoint. Review Source TJ Tvette J. Director of Admin HR Hospital & Health Care Used the software for: 2+ years ### "Using Checkpoints" March 12, 2024 5.0 It's been great would recommend to any company for billing. Pros What I like mist about Checkpoint is the billing piece we use. We can customize it for our needs and it has worked for us for many years, Cons Slower in developing certain features that would make billing easer. Reason for choosing Checkpoint EHR CQL our accreditation team had them at a conference and they presented well. 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