# Page 4 | Assembled Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Assembled the right Customer Service solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/195644/Assembled/reviews

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Assembled

4.7 (85)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Assembled

## Showing most helpful reviews

Showing 76-85 of 85 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SB

Samantha B.  
Program Leader  
Consumer Services  
Used the software for: 6-12 months

### "Great tool for the entire team!"

February 16, 2023

5.0

This helps us have real-time updates to the agents and advise them where they should be as far as their schedule every day. It makes it so much easier than having to try and create a spreadsheet to follow.

Pros

That this can integrate with Google Calendar which makes it so easy to use across the company.

Cons

Figuring out template use and the inability to just copy a line schedule entered and have it auto-duplicate for multiple days.

Review Source

AZT

Avelkate Zaidee T.  
WFM Supervisor  
Outsourcing/Offshoring  
Used the software for: 6-12 months

### "Assembled Review"

November 14, 2022

5.0

Pros

Very easy to use and navigate unlike other tools

Cons

I don't have any feature that i least like

Review Source

HN

Holly N.  
Care Team Manager  
Food Production  
Used the software for: Less than 6 months

### "A huge upgrade from Google Sheets, and with awesome integrations!"

February 21, 2020

5.0

Pros

The integration with G-Calendar is flawless. The reminders to our agents to take their breaks on time is also so great. Soon we'll have another integration with a system called Kustomer that will help us monitor schedule adherence. Once that integration is done, all of our wildest dreams will come true. Can't wait!

Cons

Adding and editing time blocks is a bit clunky to me. I feel like it could be a bit easier. Let's say you have an agent scheduled on phones from 1-3pm but need to add a meeting at 230. You have to delete the entire block of time from 1-3, add back in phones from 1-230, and then the meeting at 230-3. You can't just overwrite what's already there.

Review Source

Response from Assembled

February 27, 2020

Hey Holly, this feedback surrounding Assembled's scheduling functionality is super helpful. Setting and changing schedules should be seamless. We will followup directly when we have features that might make this specific use case a bit easier!

KN

Kasha N.  
Retailer Advocate  
Computer Software  
Used the software for: 6-12 months

### "User Friendly & Easy to Navigate "

February 17, 2021

5.0

Pros

Assembled is extremely easy to use and very user-friendly! It makes changing and updating the schedule an easy-breezy task. Really awesome that Assembled can integrate with Zendesk, Google Calendar and Slack! The software has ensured agents are up to date with their schedule and not missing anything. Would highly recommend it!

Cons

Find it extremely difficult to use Assembled on mobile devices - Would love to see a mobile app to use Assembled on or a more user-friendly version for mobile phones!

Review Source

RS

Ryan S.  
Head of Support Operations  
Computer Software  
Used the software for: 6-12 months

### "Solid product from a great team"

February 8, 2021

5.0

Pros

Two things: 1) The team is fantastic and puts a lot of care and personalization into everything they do. Lovely group of people to work with 2) The API is incredibly powerful, giving my team the ability to build custom solutions to solve the meatiest of problems in the scheduling and capacity spaces

Cons

The Intercom integration isn't as strong as I'd like (or as strong as their Zendesk integration) but the team is aware of this and working to make things better, more compatible and robust

Review Source

SI

Sarah I.  
CX Manager  
Consumer Goods  
Used the software for: Less than 6 months

### "Newly onboarded client - so far, so good! "

February 28, 2020

4.0

Pros

It's a great way to centralize and streamline our processes for scheduling agents across multiple time zones, working days, channels, and roles. It's also great for fielding, tracking and managing PTO requests from a quickly growing team. They're currently working on integrating with our ticketing platform, at which point the forecasting and reporting features are going to be integral in making dynamic staffing decisions in real time so we're always allocating our team's resources effectively.

Cons

I'd like a bit more flexibility with the way PTO requests are received and handled, and recognize that we haven't unlocked the full potential of forecasting/reporting but excited to see that once our integration is complete. Their support team is very receptive to our feedback and feature requests, and are actively working on both of those things so we're looking forward to working closely with them as both our teams grow.

Review Source

Response from Assembled

March 17, 2020

Hey Sarah, Thank you so much for the thoughtful review! We're excited that we have your contact platform integrated now and will keep you in the loop as we continue to make improvements to time off features. :)

KM

Kristen M.  
CEM  
Hospital & Health Care  
Used the software for: 1-2 years

### "review"

November 8, 2022

5.0

Pros

easy to use and know how to read for scheduling purposes.

Cons

finding correct timezones and having the system in order

Review Source

GW

Gavin W.  
Program Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "A powerful tool that's easy to implement and use."

February 19, 2021

4.0

Assembled is giving us better visibility into our staffing. It allows us to quickly reorganise as needed, manage PTO, and plan for peaks and troughs in activity.

Pros

Ease of use. Very intuitive to learn. The team is constantly making improvements and adding features, so the software is getting more useful.

Cons

There could be more systematic documentation. There are articles explaining its use and how to do things, but I would prefer a more organised approach. But the Assembled team are extremely responsive to queries and very helpful.

Review Source

KJR

Kristian Jay R.  
Supervisor  
Outsourcing/Offshoring  
Used the software for: Less than 6 months

### "Excellent"

November 23, 2022

5.0

Overall, Assembled is a friendly user and easy to use.

Pros

Scheduling. Everyone can easy to check their schedules and update it.

Cons

NONE so far. Most of the features are useful.

Reason for choosing Assembled

The company choose it as it was easy to use.

Review Source

MC

Marianne C.  
Real Time Analyst  
Outsourcing/Offshoring  
Used the software for: Less than 6 months

### "Great"

November 11, 2022

5.0

Pros

What I like about this software is how convenient and accessible to use in daily task

Cons

None so far as It helps me to accomplish all my task easier

Review Source

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